--- title: "FeedbackUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FeedbackUp Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/267616/FeedbackUp/" page_type: "product" language: "en" --- # FeedbackUp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) FeedbackUp ## What is FeedbackUp? FeedbackUp from All-in-One Business Suite by 500apps is a Customer Feedback Management Application which helps customer support managers to collect feedback from your product’s user. Getting feedback from the user is a time taking process. FeedbackUp will make it easy and effective. It has a feature where you can implement a feedback widget on your website that allows you to offer recommendations about the product. We can also send it as a page form to understand the pulse of your customers. ## What is FeedbackUp used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FeedbackUp?[Manage this product listing](https://www.g2.com/products/feedbackup-by-500apps/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FeedbackUp 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## FeedbackUp alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about FeedbackUp Overview ### What company size and specific industries is FeedbackUp built for? FeedbackUp is designed for small and medium enterprises and large enterprises across retail and ecommerce, telecommunication and IT, BFSI, travel and hospitality, education, healthcare, and other industries. Features and Usability ### What are the key features of FeedbackUp? FeedbackUp offers feedback management, survey and poll management, and complaint monitoring for collecting and organizing customer input. It includes customizable forms and templates, alerts and notifications, workflow automation, a customer database, multi-channel communication, widgets, performance metrics, and third-party integrations for connecting feedback data with other tools. Integrations ### Which third-party tools and platforms does FeedbackUp integrate with? FeedbackUp connects natively to Avaza, Gmail, Trello, Zoho Projects, and monday.com AI Work Platform. These integrations cover project management, email, and work management tools, giving FeedbackUp five catalog-listed connections for teams that need to link feedback with daily operations. Getting Started and Support ### What training and onboarding options does FeedbackUp offer? FeedbackUp provides in person training, live online sessions, webinars, documentation, and videos to support team setup. In person and live online formats allow guided instruction, webinars cover group learning sessions, documentation serves as written reference, and videos offer self-paced visual instruction. Getting Started and Support ### What customer support options does FeedbackUp offer? FeedbackUp provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User experience feedback is not available for support, so no conclusions can be drawn about response times, helpfulness, or common service issues. ## Features AI summary Based on 2,092 Help Desk reviews Not all Customer Satisfaction products cover every priority buyers look for. Here is what reviewers flag as most important when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) FeedbackUp includes **Customizable Forms** and **Feedback Management**, so teams can collect input in formats that match their processes and organize responses for follow-up and analysis. However, it does not offer **Customer Experience Management**. Instead, it provides **Survey/Poll Management** (**43%**), which gives businesses another way to gather customer input and track sentiment across key touchpoints, helping teams improve service decisions and respond more effectively to customer needs. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Forms Customize contracts and forms to collect specific information Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service FeedbackUp 12 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $14.99 Per User,Per Month ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/)[ Avaza](https://www.capterra.com/p/136096/Avaza/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.