# KioskBuddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is KioskBuddy the right Kiosk solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267705/KioskBuddy/reviews --- KioskBuddy 4.8 (43) [View alternatives](https://www.capterra.com/p/267705/KioskBuddy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of KioskBuddy Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews AA Ahmad A OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Integration with Square works great.“ May 29, 2023 CF Chris F ManagerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Some of the integrations with Square are not 100% accurate.“ June 25, 2023 MS Michelle S OwnerConsumer Goods, Self-employedUsed the software for: Less than 6 months. “It has been pretty easy for the customer to navigate independently.“ September 3, 2023 AA Ahmad A OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I've lost some money due to orders not coming through to kitchen printer.“ May 29, 2023 KM Kelly M Co-OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is easy for customers to use, and it integrates well with Square.“ January 1, 2023 JT Jeremy T OwnerFarming, Self-employedUsed the software for: 1-2 years. “Finish" would be a better text for store checkout.3) When checking out, the "Continue" button on the payment type (cash/credit) screen is not intuitive for customers.“ December 31, 2022 SF Sondra F ManagerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “Kiosk Buddy makes ordering for my customers very convenient, quick, easy to use and is user friendly.“ February 21, 2023 TK Tram K OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Customers have difficulty redeeming from the Loyalty program“ December 31, 2022 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nychelle H. Owner Restaurants Used the software for: 2+ years ### "Boba Sensei loves KioskBuddy" December 26, 2025 5.0 Love it. Easy to use and integrate. Have had it since day 1 (4 years now) and no problems. KioskBuddy works to make useful upgrades Pros Value for Money, Customer Support, Ease of Use, Screen Display - all five stars! Love how easy it is! Cons Ability to use with less inexpensive partners (currently using with Square which is a little expensive) Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Mars Inventory Workstation](https://www.capterra.com/p/153043/Mars-Inventory-Workstation/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing KioskBuddy Ease and price were the best - hands off kiosk (includes payment) Review Source TT TIFFANY T. owner Food & Beverages Used the software for: 1-2 years ### "Superior Customer Service" March 26, 2025 5.0 I’ve been using Kiosk Buddy for over a year now and have had nothing but positive experiences. The platform is reliable, easy to use, and has been a great solution for my business needs. Every interaction I’ve had with the team has been professional and helpful—especially when it comes to customer service. It’s clear they genuinely care about their users. I highly recommend Kiosk Buddy to anyone looking for a dependable and user-friendly kiosk solution. Pros I had an excellent experience with Kiosk Buddy thanks to \[sensitive content hidden\]. He took the time to truly understand my issue and walked me through the steps to get it resolved. Even though it was late in the evening, \[sensitive content hidden\] remained patient, professional, and committed to making sure everything was taken care of before we stopped emailing. Outstanding support—thank you! Cons I have not experienced any negative issues using Kiosk Buddy Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Kiosky buddy was more user friendly and easy to set up. Review Source MS Michelle S. Owner Consumer Goods Used the software for: Less than 6 months ### "Pretty Good point of sale" September 3, 2023 3.0 It has been okay. The inventory updating bug really needs to be fixed or I will not renew another year. Pros The checkout process is very smooth and self explanatory. It has been pretty easy for the customer to navigate independently. Cons The inventory doesn’t always update so in stock items show out of stock when the app reflects inventory. this has caused my inventory to be thrown off because customers will pick a different item of the same price to check out with. This has been the most challenging part. The pictures files for items don’t upload for every item which has also been frustrating. Review Source Response from KioskBuddy January 9, 2024 Thank you for your review, Michelle! We are happy to hear that you find the checkout process a smooth experience. We are working hard to smooth out the inventory issues and are constantly releasing new fixes. For inventory issues, these help articles can be a great help to check out: https://www.kioskbuddy.app/help/why-is-my-item-sold-out-on-kioskbuddy and https://www.kioskbuddy.app/help/square-inventory. We also recommend uploading your item photos directly to the Square Item Library and then importing the photos over to KioskBuddy. Don't hesitate to reach out to our customer support chat (found at the bottom right-hand corner of our website) or to email us about issues you are encountering at support@kioskbuddy.app ! SS Shannon S. Operator Restaurants Used the software for: 1-2 years ### "Great product! Highly recommend for the price." January 3, 2023 5.0 Great overall experience. Just a few feature shy of perfection! Pros The price is great. It works on iPads which makes it quite universal. It's super easy to setup and use. Cons I would like the ticket that it sends make TO GO and DINE IN stand out a lot more. We frequently miss it and have to re-plate items. Alternatives considered [Orda](https://www.capterra.com/p/239679/Orda/) Reason for choosing KioskBuddy Price primarily. We are a small restaurant with a small budget. Review Source Response from KioskBuddy February 26, 2023 Hi Shannon, thank you for your review! Happy to hear the positive feedback on price, being able to use your own iPad, and ease of setup! :) We will take your feedback into consideration for future improvements! DH Danielle H. Owner Restaurants Used the software for: Less than 6 months ### "Amazing Easy Product" January 15, 2024 5.0 I have loved the support that we have received if we were in a pinch. Super fast customer service. Pros I love how easy it is to navigate and especially for all my customers. Cons I don’t think that it’s kiosks buddy but more square that when I update my inventory within square as something out of stock it doesn’t update on kiosk buddy. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing KioskBuddy The price and its integration was all super easy. I love everything about it. Review Source Response from KioskBuddy February 21, 2024 Thank you for the amazing review, Danielle! Happy to hear that you have received quick support! If you haven't already, check out our inventory help article to learn more about syncing up Square inventory with KioskBuddy: https://www.kioskbuddy.app/help/square-inventory -- Additionally, don't hesitate to continue to reach out to our support team for further assistance: https://www.kioskbuddy.app/support JC Jason C. Owner Food & Beverages Used the software for: Less than 6 months ### "Acme Chicken Food Trucks" July 25, 2023 5.0 It’s been very nice. Great customer service and support. Pros Simple to integrate with Square. Very user friendly. Customers love the interface. Cons The cash button, at checkout is somewhat small and easy to miss. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing KioskBuddy So the customers could complete the entire transaction by themselves without any interaction. Review Source Response from KioskBuddy July 26, 2023 Hi Jason, thank you so much for your review! We're happy to hear that you're able to use KioskBuddy to allow your customers to complete transactions all on their own! Regarding the "cash" button, in our v3 beta version, there is a new checkout flow with the "cash" and "credit card" button options being the same size. This creates a better experience for your customers! If you're interested in trying out our v3 beta, feel free to check out this help article: https://www.kioskbuddy.app/help/v3-beta-setup -- Don't hesitate to reach out to support@kioskbuddy.app if you have any additional questions! JF Jess F. CEO Retail Used the software for: Less than 6 months ### "New and Happy Customer!" January 3, 2023 5.0 Overall I am very happy and plan to use it longterm. Pros It is very easy to use and super quick to set up. It is very customizable which was important for my brand. Cons It does not have an option to accept cash or gift cards which is a little challenging. Plus it is somewhat hard to update for new menus. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing KioskBuddy Better price, quicker to get up and running and way more support and more customizable. Review Source Response from KioskBuddy February 26, 2023 Hi Jess, thank you for your review! Happy to hear the great feedback of ease of use and customizability of KioskBuddy. :) KioskBuddy does support both cash and gift cards! You can find out more info here: https://www.kioskbuddy.app/help/handling-cash-payments and here: https://www.kioskbuddy.app/help/square-gift-cards Regarding updating new menus: KioskBuddy is meant to be an "extension" of your Square platform, therefore we've designed KioskBuddy to work in tandem with your Square Item Library which does require manual importing/reimporting on your end. However, importing/reimporting on the KioskBuddy Dashboard should not disrupt your kiosk, and changes will always be reflected in realtime from the KioskBuddy Dashboard to the kiosk! We hope to improve this experience in the future! CG Chelsa G. Owner Food & Beverages Used the software for: 6-12 months ### "Fastest, easiest, and most affordable kiosk system set up for my 1-woman mobile food business" January 1, 2023 5.0 Great platform—KioskBuddy is really the only way I can keep my business operational as a 1-woman mobile food stand. It makes order fulfilment and customer payment easy to manage while I get my products cooked to order. Pros How easy it is for my customers to use. It is also very easy to set up and maintain. Cons I'd like more control of the final look in my kiosk—the price fonts for example are hard to read and I'd like to be able to change that myself. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing KioskBuddy Toast is insanely expensive. I was also turned off by how aggressively their prospecting/sales team approached me. Review Source Response from KioskBuddy February 26, 2023 Thank you for your review! Always happy to hear about ease of use! We will take your feedback into consideration for future improvements! Mike S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Though a little pricey.... great for a Self-Service Kiosk!" December 23, 2025 5.0 Great product, good value and very easy to use and setup and allowed us the ability to stay away from vending solutions and partners. Pros KioskBuddy works as advertised and saved us from having to go with a full on vending machine. We operate a 24-hour fitness gym and wanted an easy to use self-service kiosk that our members could purchase beverages and supplements from whenever they are in the gym. KB was fairly easy to set up and integrates perfectly with Square and leverages our Square Stand with an iPad. People can select their products by swiping through a menu or scanning the product barcode. Then they can self-checkout and pay with a variety of payment forms supported by Square. One of the critical pieces is how KB works with Square's inventory and any changes we make in Square are updated with a single click in KB! Cons A little pricey for small businesses, but it was was easy to setup which saved a lot of time and energy. It would be nice to have some control on how the barcode scanning works or to have some in-app/on-screen notification that scanning is available. Review Source Anand P. Founder Food & Beverages Used the software for: 2+ years ### "Hidden Grounds Coffee x Kioskbuddy" September 26, 2022 5.0 Amazing! Pros The full control we have to customize the menu according to our specific needs. Cons There are multiple improvements needed as the solution takes on more clients but the biggest one would be to have a transactions showing up as actual transactions vs "custom amount" for better reporting of sales. Dash boarding capabilities to perform quick actions at the store level and company wide level. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing KioskBuddy Ease of use. Review Source Response from KioskBuddy October 7, 2022 Thanks so much for your great review, Anand! Happy to hear that you're finding KioskBuddy's customizability suitable to your needs! I'd like to point you to our v3 beta version which has the ability for complete itemization, meaning your transactions will show up as actual transactions instead of "custom amounts". You can find info about the v3 beta and how to get started here: https://www.kioskbuddy.app/help/v3-beta If you need any help, please reach out and we'll be happy to assist! JQ Josh Q. Owner Food & Beverages Used the software for: Less than 6 months ### "KioskBuddy makes our food truck stand out " January 6, 2024 5.0 Great investment for a small business like us! Pros 1 - our customers loves using the kiosk and how easy it is to do it all by themselves 2 - the kiosk helps free up front desk stuff Cons Hope to see more customizable buttons and colors Review Source Response from KioskBuddy February 21, 2024 Thank you Josh for your review! Happy to hear that KioskBuddy makes your food truck stand out! If you haven't already checked out our styling options, we have a feature to change the primary color of your UI: https://www.kioskbuddy.app/help/general-styling#primary-color - we hope to add more customizability in the future! TK Tram K. Owner Food & Beverages Used the software for: 6-12 months ### "Great software with good value" December 31, 2022 5.0 Pros Easy to use, customers are able to complete transactions without issues. Cons Customers have difficulty redeeming from the Loyalty program Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from KioskBuddy February 26, 2023 Hi Tram, if you have any suggestions on how we can improve the Square Loyalty experience for your customers, feel free to reach out to us at support@kioskbuddy.app - thanks for your review! JL Jerry L. Owner Food & Beverages Used the software for: Less than 6 months ### "Wave of the Future" February 12, 2023 5.0 Pros KioskBuddy is very easy to implement and use with several customizable features. Cons Does not offer an offline mode in poor cellular service areas. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from KioskBuddy July 8, 2023 Thanks for your review, Jerry! We're happy to hear you found KioskBuddy easy to implement! Unfortunately, we don't have an offline mode at this time, but it is on our future roadmap. Thank you for this feedback. JC Jonathan C. Owner Hospitality Used the software for: Less than 6 months ### "Exactly what I was looking for!" March 20, 2024 5.0 Pros It was easy to set up and customize the display. Cons I have no complaints. It has been great for our company. Review Source Response from KioskBuddy April 18, 2024 Thank you so much for your stellar review, Jonathan!! If you have feedback to voice in the future, don't hesitate to reach out to us at @support@kioskbuddy.app. BM Blake M. Founder/Operator Broadcast Media Used the software for: 6-12 months ### "Good Product for Small buisness" January 1, 2023 5.0 Pros I love that this software works so seamlessly with my square ecosystem Cons There is some ease-of-use things, for example, importing menus that have tripped us up a lot. Review Source Response from KioskBuddy February 26, 2023 Hi Blake, thank you for your review! KioskBuddy is meant to be an "extension" of your Square platform, therefore we've designed KioskBuddy to work in tandem with your Square Item Library which does require manual importing/reimporting on your end. However, importing/reimporting on the KioskBuddy Dashboard should not disrupt your kiosk, and changes will always be reflected in realtime from the KioskBuddy Dashboard to the kiosk! We hope to improve this experience in the future! JT Jeremy T. Owner Farming Used the software for: 1-2 years ### "Near perfect solution for our self-service store" December 31, 2022 5.0 Kiosk Buddy has greatly streamlined our self-service store and allows us to operate an on-site farm store with no additional staffing needed. Pros We operate an "honor system" farm store and Kiosk Buddy allows us to accept credit cards, gift cards, and cash and ensure accurate collection and reporting of sales taxes. What's more, the v3 beta build offers a seamless, intuitive interface with Square so customers can easily handle self-checkout and payment with little to no assistance. Cons Three minor issues that we would like to resolve: 1) With the current V3 beta the app doesn't always automatically refresh when the catalog is reimported from Square. This problem forces us to restart the app every time a reimport is performed, which is needed frequently in our store. 2) We would like to change the "Place Order" button on the screen when the customer is paying with cash. "Finish" would be a better text for store checkout.3) When checking out, the "Continue" button on the payment type (cash/credit) screen is not intuitive for customers. They often don't realize they must select continue after pressing the payment method. Review Source Response from KioskBuddy February 26, 2023 Hi Jeremy, thank you so much for your thought out review! We love "honor system" use cases at small farms! :) For issue #1, there is no need to restart the app when you reimport your menu on the KioskBuddy Dashboard. From the KioskBuddy app, the changes you make from the KioskBuddy Dashboard should automatically be reflected in realtime! We will take your feedback on issues #2 and #3 for future improvements! Don't hesitate to reach out if you have any other feedback or concerns! DG Danielle G. Farm Store Manager Farming Used the software for: Less than 6 months ### "Allows us to be a self-service farm store" August 16, 2023 5.0 Customer service has been top notch! Both times we had questions, we got responses in a timely manner and our questions were answered! Extremely impressed with the customer experience! Pros We have been using kiosk buddy for about 4 months now. Before, we were able to accept cash, check and venmo. The ability to take credit/debit cards has been very helpful to our customers! The interface is easy to use and it seems to be self explanatory to our customers. Highly recommend to anyone looking for a way to offer products through retail but don't want to be staffed during open hours. Cons We have had a few issues with it getting stuck at check out. We also would like to have a place at the end to allow a venmo/cashapp scan to pay screen pop up. It would also be nice to have an option to put in a number without selecting a product. Review Source Response from KioskBuddy August 22, 2023 Hi Danielle, thanks so much for your review! We're happy to be working at your self-service farm store! :) Also happy to hear the positive customer service feedback! At this time, we don't support Venmo nor Cash App, but we have noted this down as a feature request. If you would like to expand further on your comment re: "It would also be nice to have an option to put in a number without selecting a product.", feel free to reach out to us at support@kioskbuddy.app - we're always listening to feedback and appreciate your input! Thanks! GJ Greta J. Partner Farming Used the software for: 6-12 months ### "A great tool for our self-serve farm stand!" August 10, 2023 4.0 Pros The integration with all our items and locations on our Square account. Like the improvements in the beta version for reporting. Cons Couldn't enter gift card numbers manually until the beta version. Now the split payment is not intuitive when trying to use a remaining balance on a gift card. The payment page is a little confusing for customers as they are "grayed out" except for the default. Review Source Response from KioskBuddy August 22, 2023 Hi Greta, thanks so much for your review! We're so happy to hear KioskBuddy working at your self-serve farm stand! :) In v3 Beta Build 210, we've added a helpful message for gift card usage. In the event of an insufficient gift card balance and if you have Split Payments enabled, the customer should see a message that says "Gift card has insufficient funds. Please use the Split Payments option." This should help direct your customers to the appropriate payment setting. Thank you for your feedback on the "grayed out" payment options - at this time, that is the only style design, but we will take your feedback into consideration to help improve these buttons. If you have further feedback, don't hesitate to reach out to us at support@kioskbuddy.app - thanks! IP Irini P. Owner Food & Beverages Used the software for: Less than 6 months ### "Ice cream freezer kiosk " April 4, 2024 5.0 We love it! We would highly recommend KioskBuddy to other business owners. Pros I love that kioskbuddy allows us to sell prepackaged goods from a freezer without having to physically be there. This saves a lot of time and money! Cons We have been using KioskBuddy for a few months and have no complaints thus far. Review Source Response from KioskBuddy April 18, 2024 Thank you for your review, Irini! That's awesome that you are using KioskBuddy to sell goods from your freezer - we love to hear different use cases! If you ever need to reach out, don't hesitate to email us at support@kioskbuddy.app. KM Kelly M. Co-Owner Food & Beverages Used the software for: 1-2 years ### "KioskBuddy Review" January 1, 2023 5.0 We've been able to reduce our staff by one person, which has been a game changer. Pros The product was easy to set up for us. We're a mobile business with varying schedules throughout the year so it's great to be able to pause the subscription if need be. The interface is easy for customers to use, and it integrates well with Square. Cons I think the way the reports transfer to Square could be improved. If I remember correctly, the sales tax is wrapped into the total. We also didn't have a quick and easy way to see what category of food/bev had the most sales. For example, we wanted to see how many of our drinks sold at farmers markets, but we weren't able to look at a report that gave us that information quickly. Reason for choosing KioskBuddy I actually chose this to begin with and it's been great. Review Source Response from KioskBuddy February 26, 2023 Hi Kelly, thank you for your review! Happy to hear that KioskBuddy works flexibly for your mobile business. :) I'd like to point you to our v3 beta version which solves the issue of the lack of itemization that you are describing. You can find out more info here! https://www.kioskbuddy.app/help/v3-beta Don't hesitate to reach out if you have any questions! RC Robyn C. Owner Food Production Used the software for: 2+ years ### "Happy User" January 25, 2023 5.0 Great! Pros The ability to integrate with Square is critical. It does that well. Sometime there are glitches but they seem to be resolved fast. We love the ease of the system for the customer. Cons Scrolling of categories on the left side of the view we use isn't always obvious to the customer. Minor but something that often causes our customers to need support. Review Source Response from KioskBuddy February 26, 2023 Hi Robyn, thank you for your review and happy to hear the great feedback! I'd recommend using the layout preset "KioskBuddy V1" or "KioskBuddy V2" which shows each category in a card view that always shows the category cards "peeking out" at the bottom of the screen, which makes it more apparent that the customer needs to scroll down! JB Jerry B. Director of Retail Development Retail Used the software for: Less than 6 months ### "Grocery Kiosk Self-Checkout" August 21, 2023 5.0 Pros KioskBuddy is so easy to use, from setup to deployment, to maintaining operation. It made our experimental expansion easy. Cons KioskBuddy satisfied all our needs and has left us needing nothing more. Review Source Response from KioskBuddy August 24, 2023 Thank you for your glowing review, Jerry! We are happy to hear that KioskBuddy was able to help in your expansion and satisfied your needs! Don't hesitate to reach out to us if you do need anything. :) You can always shoot us an email at support@kioskbuddy.app! JB Joseph B. Owner Restaurants Used the software for: 1-2 years ### "Easy to use. Great Value." December 31, 2022 5.0 Very good Pros Easy to set up and integrates with square seamlessly. Customers service is quick and knowledgeable. Highly recommend if you use square. Cons Sometimes the menu syncing takes 3 to 4 tries to capture all changes Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing KioskBuddy Value and square integration Review Source Response from KioskBuddy February 26, 2023 Hi Joseph, thanks for your review! If you haven't already, check out our help article regarding syncing with Square Inventory - specifically the feature to manually sync your inventory: https://www.kioskbuddy.app/help/square-inventory#manually-sync-square-inventory - Don't hesitate to reach out if you're experiencing menu syncing issues! cY chenjun Y. owner Restaurants Used the software for: 6-12 months ### "Best kiosk order app" December 31, 2022 5.0 Pros Big pictures, big words! Easy to use. Can be connected with square! And only one iPad!save money! Cons Phone app to control! And no price increase. Review Source AH Ali H. Owner Food & Beverages Used the software for: 2+ years ### "Simple and beautiful!" September 19, 2022 5.0 Pros Kiosk buddy is probably my favorite addition to my business since we first began. This software allows us to take orders through iPad stations - freeing up our lines and letting us cut down on staff! Cons No cons I can think of! I have had the service got years and it is incredibly reliable! Review Source Response from KioskBuddy October 7, 2022 Hi Ali, thank you so much for your positive feedback! Happy to hear that KioskBuddy is able to reliably help your business all of these years! Don't hesitate to reach out if you need anything! We're always happy to assist! Similar Products Featured