--- title: "edna Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about edna Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/267807/edna/" page_type: "product" language: "en" --- # edna Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) edna ## What is edna? edna is a leading digital communication solutions provider who is revolutionizing the way organizations connect and converse with consumers. For more than 15 years we have been helping companies to use advanced communication technologies to orchestrate streamlined, programmatic communications over emerging digital channels. Our channels: - WhatsApp - Viber - Push - Apple Messages for Business - SMS - Web & Mobile App Chat - Chat Center - Chat Bots - and more! ## What is edna used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for edna?[Manage this product listing](https://www.g2.com/products/edna/claim_requests/new?auto=true) ## edna Overview Updated September 2026 AI summary edna supports midsize organizations in managing customer communications by offering CRM, interaction tracking, and multi-channel messaging within a web-based or cloud environment. Notable capabilities include an API, real-time alerts, chat and SMS functions, and a customer database, making it suitable for teams seeking integrated communication tools and feedback management across several operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### edna 0.0 VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (207) Value For Money 0.0 (0) Value For Money 4.3 (204) Customer Service 0.0 (0) Customer Service 4.2 (205) ## edna alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about edna Overview ### What company size and specific industries is edna built for? edna is designed for large, global organisations in banking, insurance, retail, FMCG, air travel, telecom, and hospitality. Its client base suggests a focus on enterprise and upper mid-market companies that operate across these sectors and need support for complex, international business environments. Features and Usability ### What are the key features of edna? edna offers CRM, a customer database, and interaction tracking for managing customer records and communication history. It also includes multi-channel communication, chat/messaging, SMS messaging, alerts/notifications, an activity dashboard, feedback management, and API access for connecting edna with other systems. Getting Started and Support ### What training and onboarding options does edna offer? edna provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos give on-demand walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does edna offer? edna provides Email/Help Desk, Knowledge Base, Phone Support, and Chat for customer support. These channels give users direct ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,384 Conversational Marketing Platform reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) edna supports all three of the features reviewers rate most highly: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond through real-time messaging, and maintain more consistent communication, allowing teams to deliver timely service and build stronger customer relationships. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. edna 10 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - SMS Messaging: Send messages via SMS --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.