# Upland PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Upland PSA the right Project Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/267814/Tenrox-PSA/reviews --- Upland PSA 4.3 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Upland PSA Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews BG Bhargav G Digital Marketing SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It's easy to use and time saving tool for handle multiple projects in same time.“ October 4, 2022 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad M. Project Manager Information Technology and Services Used the software for: 2+ years ### "Upland PSA best tool to manager Financials" February 28, 2022 5.0 Had amazing experience using this tool and will recomend it to other people as well. Pros the thing that I most like about Upland PSA is that it is a Great tool to easy manager your projects financials. Cons Reporting option is kind of hard to figure out by a new user. Review Source Response from Upland Software March 3, 2022 Hi Muhammed! Thanks so much for your review. It's so important to keep a close eye on project financials. We're happy you can do that so easily in Upland PSA! We'll take your feedback about reporting back to our product team. Feel free to contact us if need any support with reports. Thanks again, Muhammed! CN Crystal N. Controller Information Services Used the software for: 2+ years ### "A PSA with a LOT of capabilities!" April 12, 2022 5.0 Pros We absolutely love the project module including the project plan, budget, forecast, and resource management. This PSA had many of the tools we were looking for when we selected it! Cons Upland can be tricky in the setup - you have to get everything setup just right to make sure it's working. Also, it could be slightly more user friendly, but overall, it's a great resource for our team! Switched from [Accelo](https://www.capterra.com/p/225762/Accelo/) We needed a PSA with more options, better financial tracking, growth opportunity. Upland gave us all three of those! Review Source VR Verified Reviewer Production Traffic Coordinator Internet Used the software for: 2+ years ### "Would NOT recommend Tenrox" November 14, 2018 3.0 I would not recommend tenrox as a project management tool for companies. There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service. Pros I enjoy the combination of managing projects, being able to complete timesheets and also have PTO requests tracked in the system. It does make it easy to have it all in one place Cons Tenrox has a lot of things to work on. It's slow (for my company), they are reluctant to make upgrades based on your needs and based on what package you get, you typically get low customer service. The system is very manual and in 2018, we need to have a more automated tool to get things done. Review Source VR Verified Reviewer Proposal Writer Used the software for: 6-12 months ### "Our organization uses the software for project billing, employee time management and tracking." March 5, 2018 5.0 The ease of use when entering hours for projects and employee time, makes it easy for all users regardless of skill level. The benefits of having knowledgeable personnel is a valuable asset to any organization. Pros Very easy to use with full support if we run into any problems. The training provided to all users is 24/7 and very easy to understand. The admin is always available that is assigned to each account, giving undivided support and considered a valuable member of our team. The admin assigned to my team is available for all out weekly team calls providing answers to questions and quick follow up when needed. Very engaging staff. Cons In terns of adding additional applications project management setup, it seems to be limited in terms of accessing. The available applications my not be accessible to everyone depending on the role in the organization. For employee time keeping, the use of the application is easy but still has limitations in terms of approving hours or seeing individual payroll information such as vacation, sick balances. This task is simply forwarded to Payroll so the functions seem to be duplicated on the internal payroll system in addition to entering in Tenrox. Review Source Wasiullah W. Project Coordinator Information Technology and Services Used the software for: 6-12 months ### "Upland PSA: The Perfect Project Management Tool" January 19, 2022 5.0 Overall I love using Upland PSA and I use it daily in my project management job. Pros I really like using Upland PSA as it is an all in one project management tool from resource management to forecasting to invoicing. Cons There is nothing I don't like about Upland PSA as it is the perfect software for project managers. Review Source BG Bhargav G. Digital Marketing Specialist Information Technology and Services Used the software for: Less than 6 months ### "Very Effective Tool For Business Automation" October 4, 2022 5.0 It's a very good tool for projects management to get appropriate results in less time. I'm using this tool daily for my projects and tasks management. Pros This software is best for projects management and making your business process easy. It provides all the features which helps you in your workflow and getting effective results. It's easy to use and time saving tool for handle multiple projects in same time. Cons There is no disadvantage that I don't like about Upland PSA as it's a All in One tool for project management. Review Source JS Jonathan S. Business Decision Support Manager Used the software for: 1-2 years ### "Bumpy Start but We've Found Our Groove and Great Partner" December 21, 2016 4.0 We encountered some obstacles shortly after go-live that were unexpected, but the Tenrox team from support, services and development have really partnered with us to get everything working to meet our needs. Looking forward to further leveraging the tool through future software development. Pros Focused on and geared to help run professional services businesses Cons TPP is old, outdated, and not geared to meet the ever-changing business needs of today. Online Planner should resolve this. Review Source CS Christopher S. Developer Information Technology and Services Used the software for: 2+ years ### "An OK system for time entry - kludgy for management" October 16, 2018 4.0 Time entry and time management for assignment of personnel to jobs Pros The time entry and management is meant for consultants, with jobs available by name rather than project number Cons It is difficult to extract information about time off and assignment for users. The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary. Review Source MC Matthew C. creative vvp Consumer Electronics Used the software for: 2+ years ### "horrible" September 17, 2019 1.0 Terrible. Pros worst user interface ever. My whole company hates it. Openly rejects using it. Cons absolutely nothing. so hard to understand. Review Source SJ Shannon J. Resource Manager Hospital & Health Care Used the software for: 2+ years ### "Tenrox leads with Customer Service" August 23, 2016 5.0 I've used Tenrox for a couple of years now through my job. Tenrox is an easy to use intuitive application that has enabled my organization to simplify our management of expense reporting and tracking timesheets. Pros Im able to cut time spent on data entry and invoicing while accelerating my processes for invoicing and expense reporting. Review Source Mounir H. Chief Customer Officer and SVP of Project and IT Management Solutions Computer Software Used the software for: 2+ years ### "null" October 27, 2016 5.0 Review Source TB Tyler B. Management Consulting Used the software for: 1-2 years ### "Intuitive interface that our users found easy to adopt" August 16, 2016 5.0 This tool is flexible enough to function the way our organization does business. It has enabled us to better forecast expenses and resources with custom reports. In addition, project invoicing has been completely streamlined and we now have real-time access to invoice and budget data, which was lacking in our previous system Pros The mobile app is easy to use and allows us to capture detailed timesheets while on the road Review Source JW Jake W. Developer Used the software for: 6-12 months ### "Lots of features. Terrible interface." March 24, 2018 1.0 Pros When you need software to do timekeeping, allocation tracking, utilization tracking and PTO tracking, Tenrox has you covered. Lots of features. Cons Unfortunately the interface is absolutely terrible. It feels like the interface was top-of-the-line maybe back in 2004.... It's just a big jumbled mess. Review Source BB Brad B. Senior Test Engineer Gambling & Casinos Used the software for: 6-12 months ### "Simple software for tracking timesheets at work" October 6, 2020 4.0 The important thing is Tenrox does the job quickly and with little hassle after things are set up and added to your timesheet, letting you get back to the important tasks of the day. Pros Tenrox is a fairly easy to use piece of software that, when set up, can be updated in seconds to add to your work timesheets. Cons It can sometimes be tricky adding projects / tasks to your personal timesheet collection. This could be due to how it is set up however. Review Source MHIM Michael Holzapfel, IT Manager Used the software for: ### "Excellent PSA application" March 20, 2014 5.0 Our company has been using Tenrox for the past two and a half years. The application has been extremely useful in gathering information for the billing of clients, both internal and external. We've also been using the Resource Scheduling module for the past year, which combined with the time entry module, really gives a detailed actual vs estimated view of how our resources are utilized. Being able to schedule projects/jobs also gives us the added ability to produce hard numbers to justify additional headcount as work dictates. As with any time entry system, this really requires the buy-in of management to ensure data is entered and verified. Pros The latest version includes a new, contemporary UI and increased compatibility with all the major browsers. LOADS of reporting options Cons Some of the advanced functionality requires software plugins/add-ons. Would like to see this deprecated eventually. Review Source RB Ryan B. Used the software for: 2+ years ### "Best well rounded PSA application" August 17, 2016 5.0 The team at Tenrox is great to work with and the recent improvements to the user interface make it a breeze to use. As one of the longest running leaders in this market I highly recommend people evaluating service solutions to take a look. Pros Ease of use, ability to integrate to all our back office systems and the support from the services team. Review Source EP Elaine P. PMO Used the software for: ### "Tenrox experience - TODO1 Services Inc" May 9, 2014 5.0 Tenrox is an easy to use tool for all type of role for our company. This tool is intuitive and does not require exhaustive training. Tenrox suite provide enough modules to manage projects, portfolios in terms of Hours, Cost, Billing and interact with other tools like SalesForce or Quickbook to make easy the information exchange among them. TPP tool requires improvements because present frequent bugs that make project managers plan tracking difficult to manage and publish to Tenrox. Overall TODO1 Services is satisfied with the tool because help to automate projects planning ad controlling process across the organization participant roles/users providing accurate and online data and reports. Review Source RF Robert F. Consultant Management Consulting Used the software for: 6-12 months ### "Great PSA software that is easy to use " August 22, 2016 5.0 Great PSA tool. There are many features and functionality that allows me to work with clients to help track resources, costs, and expenses. The tool is easy to use compared to most others in the market. It's definitely worth checking out. Pros Ease of use - Able to quickly learn the different functionality and features and use the tool without much difficulty. Review Source HB Heather B. Director of Marketing, Project Management & IT Solutions Computer Software Used the software for: ### "null" July 30, 2018 5.0 Review Source JG James G. Used the software for: ### "Always a first class service" December 20, 2016 5.0 From the initial implementation right through to BAU support and routine upgrades, Upland's Tenrox has been ideal for our organisation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.