# Responder360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Responder360 Software - reviews, pricing plans, popular comparisons to other Fire Department products and more. Source: https://www.capterra.com/p/267850/Responder360 --- # Responder360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Responder360 ## What is Responder360? Responder360 provides users with real-time vehicle location information 24/7 for their entire jurisdiction. In addition, the interactive mapping platform provides users with detailed information about the locations they respond to along with NFPA compliant pre-plans on any map layer they desire. These features, combined with an integration to your CAD system, provide a holistic approach to response management that gives all responders with a common operating picture on every incident scene. ## What is Responder360 used for? [Fire Department](https://www.capterra.com/fire-department-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $2500 Other, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Responder360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://firstinsoftware.com&name=Responder360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Responder360 4.5 (20) VS. [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting Price $2500 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (20) Ease Of Use 4.5 (74) Value For Money 4.8 (16) Value For Money 4.4 (71) Customer Service 4.6 (19) Customer Service 4.6 (73) ## Responder360 alternatives [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [Code3 Strategist](https://www.capterra.com/p/215139/Code3-Firewatch/) [4.7 (6)](https://www.capterra.com/p/215139/Code3-Firewatch/#reviews) Starting price $8000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215139/Code3-Firewatch/) [View all alternatives](https://www.capterra.com/p/267850/Responder360/alternatives/) ## FAQs about Responder360 Overview ### Which roles and teams benefit most from Responder360? Responder360 is most used by fire service leadership, including chiefs, captains, and lieutenants, who need oversight of incident response, staffing, and operational readiness. Frontline firefighters, driver operators, and hazmat teams use it to access critical response information quickly, while IT managers support system administration, data reliability, and department-wide communications. Answer based on 20 reviews Overview ### What company size and industries is Responder360 built for? Responder360 is built for all emergency responders, with reviewer use concentrated in small businesses at 90% and Public Safety at 80%. It also serves midsize organizations at 10%, plus Government Administration at 10% and Environmental Services at 5%, especially for fire department emergency response planning. Answer based on 20 reviews Features and Usability ### What are the key features of Responder360? Responder360 offers incident management, records management, and activity tracking for first responders. It also includes equipment tracking, status tracking, and user management, plus geographic maps, in-vehicle navigation, tactical view, Pictometry imagery, reporting and analytics, search and filter, multi-location support, and an API. Integrations ### Which third-party tools and platforms does Responder360 integrate with? Responder360 connects natively to Emergency Reporting, EnRoute, First Arriving Dashboards, Keystone, PageGate, and Spillman Fire Software. These catalog integrations cover emergency response, dispatch, paging, and fire software platforms, giving Responder360 compatibility with six third-party tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Responder360 offer? Responder360 provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and training, documentation offers written reference material for step-by-step review, and videos provide visual walkthroughs for learning product functions and processes. Answer based on 1 reviews Getting Started and Support ### What customer support options does Responder360 offer? Responder360 provides email/help desk and phone support. These channels give users direct ways to contact the support team for questions or issues. No reviewer feedback about support quality, response times, or common frustrations is available, so only the listed contact options can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 4.7 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Status Tracking 4.6 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction User Management 4.6 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Equipment Tracking 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Track the location of specific equipment at all times Geographic Maps 4.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Visualize locations on a map Activity Tracking 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Responder360 11 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Track the location of specific equipment at all times For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. Visualize locations on a map Manage and track all disruptions and incidents Manage and support multiple locations View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Track the status over time for a request, process, asset, or transaction Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.8 (16) Free Trial Basic $2,500 Other,Per Year Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/)[ PageGate](https://www.capterra.com/p/161147/PageGate/)[ First Arriving Dashboards](https://www.capterra.com/p/204505/First-Arriving-Dashboards/)[ Keystone](https://www.capterra.com/p/196892/Keystone/) ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.5 Based on 20 reviews Filter by rating 5(12) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RR Rick R. District Chief Public Safety ### "Aldine Fire and Rescue" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 13, 2022 Responder 360 is great. Pros The software is easy to use and understand. The software was easy to set up. With the help from \[SENSITIVE CONTENT\]. Cons I wish I had the technical knowledge to correctly setup GPS tracking and troubleshoot operator errors. Software is awesome. Maybe a 6- or 8-hour classroom tutorial to learn how to correct problems. Reasons for choosing Responder360 Past experience and the quality of the software. We mutual aid with other departments and having the ability to see their pre-plans is great. hydrants, building layouts and construction style. I would take this product over informer Mobil (Tri-Tech). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. Lieutenant Public Safety ### "Responder360 - Effective Apparatus Tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 31, 2022 Pros The ability to track apparatus location via modem GPS in real-time, while displaying the current response status. Implementation of updated CAD notes has also been a very useful feature. Cons No current issues with implementation or use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FS Felix S. Captain Public Safety ### "R360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2022 been great Pros Ease of use, fireman friendly, works on multiple platforms Cons nothing that i can honestly think of, great product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dean B. Hazmat Technician Government Relations ### "Good program" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 17, 2022 Pros The ease of information to be put in, I can navigate easily through the program and input the information easily. Cons Nothing, just getting familiar with the changes that were made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tyler L. Firefighter Government Administration ### "The best software on the market for daily response , vehicle tracking and pre plans. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 I have used this for almost 7 years on the administrative side and the usage side. I do pre action plans for multiple fire department in Responder360 makes hydrant modifications and pre-plan information next level Pros The combination of satellite view as well as pre-plan overlay map shapes. Cons There’s nothing I don’t like about the software. I do wish the satellite images would update a little more frequently Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Charlie R. Information Technology Manager Government Administration ### "Great Service Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2022 Pros \[SENSITIVE CONTENT\] and his team provide excellent service and never fail on follow up and follow through Cons Honestly, I have yet to have a bad experience, and this is nice to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Daryl S. Assistant Chief Public Safety ### "Responder 360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2022 Pros Being able to see the units moving and the up-to-date maps. Cons I know they county is working on us getting the different features to have Responder 360 do alerting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR David R. Captain Public Safety ### "Suburban FD Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 October 16, 2022 Pros I love the mapping/routing and status changes abilities. We use 2 different mapping programs and 360 is better every single time. The program is easy to use as well. It does not take much time to learn and become comfortable with. Cons A feature that is missing I would love to see is text to dispatch. With our older MDT program we could text the dispatcher for updates and questions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2022 Thank you for the review, David. The ability to communicate directly with dispatch through the program is entirely dependent on the CAD company your dispatchers work with. Some CAD companies will allow two-way communications and some won't. If you would, please contact us and let us know what CAD system you are using and we can explore that possibility. You can reach me directly at billy.craft@firstinsoftware.com or you can contact us through our website. https://firstinsoftware.com JH Jon H. Captain Public Safety ### "From a Public Servants Eyes." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 13, 2022 I use this software for navigation as well as location information downloaded into responder 360. Pros Ease of operation to navigate between screens of downloaded information. Cons Sometimes there are glitches in signing in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chris M. District Chief Public Safety ### "Sheldon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 Pros The adaptive changes that are made to meet the needs of emergency response agencies. It has helped me prepare for our ISO audit Cons I am not sure what the product costs it has became a critical resource for us with the data that’s input. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/267850/Responder360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.