Who Uses This Software?

Churches of all sizes and denominations use Servant Keeper because it is easy to use, affordable, keeps data at your fingertips, and it can be customized for your ministry.


Average Ratings

452 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Servant PC Resources
  • www.servantpc.com
  • Founded 1994
  • United States

About Servant Keeper

Starts at just $9.99/mo! Powerful, easy to use church software for attendance, contributions, groups, pledging, donor statements, mass email/text, secure child check-in/out, mail merging, robust custom reporting and much more! PC/MAC/iOS/Android. Choose cloud based or local data. Our true cloud solution is more than just a web page or remote desktop like other church programs. Instead we develop powerful, affordable applications for any device. Find out why so many churches use Servant Keeper!


Servant Keeper Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Servant Keeper Reviews Recently Reviewed!


SK 8 is by far the best database for churches of the many I've used.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly, customizable, and readily accessible from any computer. The cloud based version of SK8 has features like the Greet and Attend for taking attendance at any event and the information goes into the database. It has an online directory that can be accessed by the church and members can update their profile changes themselves. The online directory will upload any JPEG picture such as selfie taken by the member which is great as it gives insight into each person and their family. They have a great background check program. I could go on and on. It has made my service to my church so much easier. One of the other important features is the Help Desk. These dedicated individuals are efficient, courtesy, informative, and endlessly patient. And they all speak understandable English. The company is also very responsive to suggestions for improvement. Many of the suggestions I heard at training sessions have been implemented in subsequent versions since I began using SK6. I highly recommend this software to every church staff member I talk to and those who don't use it are really missing out.

Cons: Only that it isn't free. I can't really think of any other reason. I know free isn't possible so, like Mary Poppins, it's "practically perfect."

Overall: The ability to track information about our members, attendees, and visitors. Reports that help us track a myriad of things about our congregation so we can better serve them, each other, our community, and our finances along with protecting our children with accurate and detailed background checks. The online directory helps our people to connect with each other easily, update information at their convenience and is secure with individual login. Our treasurer loves the ease of using the contribution section of this software and the reports generated. Just the ability to customize the software for my particular needs and the fact it is a true Windows program that allows you to copy, cut and paste plus update new information for a family with one click is worth its purchase. Many databases don't do that.

Vendor Response

by Servant PC Resources on October 06, 2017

Wow Vicki thank you for your many kind words and for taking the time to post this extensive review! It's a joy and honor to serve Compass Bible Church! - the Servant Keeper Team

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members.

We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office.

Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work."

We can give users and members access to different areas of Servant Keeper based upon their needs.

Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Vendor Response

by Servant PC Resources on May 25, 2017

Thanks Liz, it's a joy to serve your ministry and we're so glad you are getting so much out of the system! The integrations you mention are pretty awesome and definitely work checking out. Mailchimp is a great tool for an automated visitor follow-up campaign and Vanco has the best online giving platform for churches! Thanks for using Servant Keeper!

Servant Keeper - The First Three Weeks

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of navigation, yet extremely comprehensive in depth.

Cons: I have not found enough differences to justify both speed tasks and a regular task bar. I also found the User Manual (Contributions especially) in need of reprint. Many index pages are of by two (2) and the user needs to add 2 to most page numbers.

The author makes some assumptions about the reader: 1. That they have a working knowledge of the entire system when reading about a specific task, 2. There are words or topics missing in the index which makes it difficult to navigate through the book.

Overall: The migration to Servant Keeper from another software management program has exceeded all expectations. We migrated our data files over on a Friday morning and the staff was entering the Sunday offerings the following Monday morning without any issues or concerns. Our time to post the offerings and prepare the deposit documents was reduced by over 40%. By the end of the third week of use, the VANCO Payment Systems software were linked to the Servant Keeper program, and the Servant Keeper software was totally integrated into the QuickBooks Premier Edition 2017 Non-Profit software. The Importing and Exporting of the data between the three (3) programs has exceeded our expectations.

By the end of the first month the Finance Committee received at their monthly meeting, in addition to their standard financial reports, additional reports generated from the vast number of report options available from the Servant Keeper Report Manager. (We discovered that the Report Manager was so powerful that we could within 60 seconds not only could we select the Reports menu, the Report Manager, and the Criteria for the report, the report was displayed on the screen and the printing was usually completed in less than 50 seconds.)

The Membership module has also exceeded all expectations. By the end of the first week our Pastor's smartphone was programmed to access the Church's Servant Keeper data base and within hours it was put into use as well. Our former management program had limited information about our members and we are taking advantage of the vast number of data fields to gather and enter the information. We will be launching later this year the option to make it possible for members to access the member portal that will be added to our website. This will benefit both our members and our staff to update and maintain the family records.

There is no doubt that Servant Keeper software is a very powerful, but easy to use, management program. In the business environment of which I was involved in the design and implementation of software programs such as Servant Keeper would be rated in the top 10% without a doubt. There is no doubt that a software program of this caliber would be significantly more expensive to acquire and administer. If a staff member has a reasonable working knowledge of word processing and spreadsheet programs, they can replicate the experience we have had and the support that has been provided to us from Servant Keeper.

Recommendations to other buyers: One of the additional powers of the SK software is the linking to other software systems ie: VANCO, QuickBooks, Transmodus, and others like these, yet there is very little in the manual to help the user link the systems. This area could be improved.

Vendor Response

by Servant PC Resources on February 15, 2017

Thank you Douglas! It's very kind of you to take the time to post this review. I think it will be helpful for many. We are honored to serve your ministry.

The Servant Keeper Team

We recently upgraded to SK 8 with our database on the Cloud. Technical Support was awesome!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used the SK Contributions module for many years and it has worked extremely well. I especially like, that if we make the occasional data entry error, it is a straightforward process to make corrections. Three of our volunteers attended a SK training session last spring and we were impressed with the membership module. We could immediately see how we could use membership features to support many of our ministries. The ease of customizing our database with our own names for various fields is great. The Groups Keeper is an awesome tool and we foresee using it extensively. Although we are still learning the SK Writer functions, we can already see that in conjunction with the Groups Keeper, we will be able to personalize letters, emails, campaigns, etc. Perhaps the most appreciated feature of SK8 is that it resides on the Cloud. This enables all of us to work from home, which is a huge plus for our organization, which is 100% volunteers, except for our minister. Also, we appreciate that our data is backed up daily automatically.

Cons: There is so much functionality it is easy to "use it or lose it". This says more about us than the software!

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Susan, thank you so much for your kind words and your thorough 5-star review! It's a joy and privilege to serve your ministry! - the Servant Keeper Team

Investing in the Helpdesk saved me as a customer with Servant Keeper

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how much time it saves me. Highly proficient. Love the Help Desk department!. They are quickly becoming my 2nd family.

Cons: Cannot purchase without Helpdesk. I was a little taken back at first by the fact that the we invested into servant keeper and when we needed training on the program we were told that we needed to pay more money to learn how to use the software.

Vendor Response

by Servant PC Resources on February 14, 2018

Hi Scott! Thanks for using Servant Keeper and we're glad you're taking advantage of the HelpDesk. Many companies outsource their HelpDesk so that they can offer "free" support. Many times when you call for help with one of those companies you feel like you know more than their support department. That's the nature of "free" support, unfortunately. At ServantPC we don't outsource our support. Our HelpDesk agents work in the same building as the rest of us. Then there are some other companies simply raise their monthly prices to build in the cost of support. In order to keep our prices down (starting at 9.99/mo!) a HelpDesk subscription with Servant Keeper is always optional. Also, there is help built into the system and lots of ways to get free assistance, but we have worked hard to develop a pricing model that makes high quality support available. thank you and it's an honor to serve your ministry! - the Servant Keeper Team

Capterra-loader

Servant Keeper gets across the board. Their salesman,

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We formed a committee to review electronic giving in early November. In this process we learned that our church had purchased SK, but had not implemented it.



After reviewing the benefits of SK we decided we should first implement SK before moving into electronic giving. We tested SK live for over a month to confirm that it work for us. Prior to SK we used PowerChurch Plus for membership records and manually recorded all of contribution records by hand on paper ledgers.

The conversion from PCP went very well using the SK provided tool for data conversion. In this process we moved 525 families with 1149 members to SK from PCP in a manner of minutes.

The SK salesman met with us almost daily over the phone to answer our questions when we were in the month long evaluation. He answered both functional and technical questions as we tested the functionality.

At this point we have implemented the membership and contributions modules from SK. We are planning to implement the Directory next and then get into email ' text communication in the Church membership.

The guys entering the contributions especially enjoyed doing the "Ka-Ching" feature that sounded every time they entered a contribution. Overall at this time we are very happy with SK and the service they have provided as we implemented the software. We decided to implement the "cloud" version of the software and it works as fast as the local version which we used in testing.

Cons: We wish that all of the features were rolled up in the cost for the cloud version.

Other than that there everything has worked as advertised.

Overall: Online directory for church membership.

Saved many man days of work recording and tabulating contribution statements to the membership.

Opens door to online communication to church membership.'

Allows membership to review their giving statements at any time online.

Vendor Response

by Servant PC Resources on January 26, 2018

Hi Albert, very kind of you to leave a very detailed and glowing review of Servant Keeper. It's an honor to serve your ministry and we are so glad that SK is a blessing for you! - the Servant Keeper Team

A different perspective ¿ an IT Services Professional¿s view of SK

Feb 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As an IT Services professional for over three decades, I am engaged daily, sometimes for hours on end, with software products, services, and helpdesks around the world.

Over the years, I have observed great software looses its greatness if the helpdesk and support team do not provide the same level of great support.

Sometimes made bearable with a good helpdesk and support. Tolerable with live, call-in, voice support instead of chat and email support. Quite serviceable if the helpdesk knows the software inside out.

Equally important is, if the helpdesk clearly understands the short-term and long-term purpose and goals of why the software was developed. A combination darn hard to find today.

To be really great software, the helpdesk must be equally great. That is not done by the helpdesk following a Script of (many times) unrelated checkpoints and disjointed steps.

I am not the "end-user" of SK. For my clients, my task as a contract IT professional, is to install, and locally support SK through all phases of it lifecycle. Of course, the client also has the ability to call SK directly. On the more technical, cumbersome or time consuming challenges, I am typically asked to do the "heavy-lifting" with the SK helpdesk.

Over the past 6 years, with every single instance, I have experienced a very high quality level of support. Some of the very best service have experienced, and I deal continually with a lot of helpdesks around the world.

How I rate SK (01, lowest to 10, highest points)

Service:

10 pts. Purpose Driven

10 pts. Mission Driven

09 pts. Down-right pleasant and personable - the right amount just to let you know it is "Person-to-Person", NOT "Script-Reader to User".

09 pts. Professional

09 pts. Knowledgeable - I am continually surprised at the depth the helpdesk folks know their product.

42 pts. Truthful - If they didn't know the answer at the time, there was no bluffing, no wasting time. Simply, "I don't know, but will find the answer or a staff person (supervisor or engineer) - and I will get back to you by (target time/date). 100%, without fail.

Oh, did I miss mentioning the software. Absolutely, 9.999 Points. (Of course it's not perfect)

I have SK installations in a very large congregation (1000+) and in smaller congregations (under 250). All of my users have found SK and the Helpdesk Subscription extremely Cost Effective.

ROI on all of this? In this case, Eternal - Priceless.

Gets the job done

Dec 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Basic and easy to use if you understand databases.

Cons: Notes section does not automatically notate when someone makes a change to a profile.

When updating family information , it doesn't always carry update to all family members. It asks which members need that update, great feature, but then doesn't always make the updates.

Overall: I feel like SK is a pretty standard database. Pretty easy to work if you are familiar with databases. Missing some key pieces and not always user friendly.

Recommendations to other buyers: The help option hasn't been helpful to find answers. That is why I say this is easy to use IF you have a good grasp on how to use databases.

Vendor Response

by Servant PC Resources on December 22, 2016

Hi Lindsay, thank you for using Servant Keeper and for sharing your thoughts. I can see that you are on a very old version of Servant Keeper. We want to make sure you know that in the current version of Servant Keeper all changes made to a record are shown in the notes in the 'history' tab, which shows the change made, and the user who made the change and the date that the change was made. There is also now automation features that update family members.
Please call us if you have any questions.
Thank you!
The Servant Keeper Team

We liked it but......

Feb 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We have used Servant Keeper for 9-10 years (going by memory). They have steadily improved the product. Moving to the cloud made this platform much more useful for our staff. When it all works - I would give 5 stars on the ratings above. Until this month I would have given nothing less than 4 stars. The Customer Service people are lovely but have no ability to make things happen. There are problems with the speed of the program and at times it freezes up. Part of that is Servant Keeper and part of that is the location where we happen to log in. This year we switched our online giving to Servant Keeper. It was a smooth change over. There is a lag time between the gift being given online and Servant Keeper's posting of the gifts to our account. Then....the yearly giving statements went out this January (which were generated so smoothly). 55 online donations given throughout the year did not show up on the giving statements (the money did go to the account correctly - it just did not show up on the contributor statement). Now we are having to manually correct these statements. Servant Keeper's response to this is they are working on an upgrade (which will cost us) but there has been no visible effort made. This is not acceptable. With the size of our church/staff/options we choose - we have a sizable time and money investment in this platform. Even so, we expect to be leaving Servant Keeper soon. kblankenship@findcommunity.net

Since posting our review 5 hours ago, Servant Keeper has contacted us and corrected problems/offered help in numerous areas and offered us the new update for free. We are very pleased at this renewed enthusiasm to respond. I hope it will soon result in 5 stars across the board & us staying with Servant Keeper.

Vendor Response

by Servant PC Resources on February 09, 2017

Hi K,
Thanks for reviewing Servant Keeper and for your long loyalty! I'm sorry January was frustrating. If there is a bug causing your online gifts not to post we will fix that and you will not have to pay for that update. While we integrate with many online giving programs, they are operated by third party companies (Vanco, Easy Tithe) and we can only post the data they send. We want to help you resolve that issue so we will be contacting you to do that.

Again, thanks for your loyalty and it is an honor to serve your ministry.

The Servant Keeper Team

SK7 Upgrade - be careful!

Jan 21, 2014
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: We have used SK6 for a number of years at our church and have been very satisfied with it. My wife is treasurer at our church and at another church where she has been frustrated by their existing, 'clunky' system. Based on her experience with SK6 at our church, she persuaded them to buy SK7. One of the most useful features for entering contributions in SK6 was the ability to scan checks which prefilled the contributors details and helped ensure correct allocation. This feature has not been retained in SK7. Instead it has been replaced by a new feature which utilizes a service with TransModus which allows checks to be scanned and deposited directly into your bank account. However, this service costs $200-$300 per month which is too expensive for smaller churches with tight budgets. It would have made a lot more sense for them to have retained the old option in SK7 in addition to the new option. I can see that the new option could be useful for bigger churches with more substantial budgets. I just cannot understand why the existing users should now be adversely impacted by having the simple check scanning functionality removed.

I spoke to a SK sales rep who seemed to be at sea about why the functionality had been removed. I also did not get the feeling the he was particularly interested in communicating our frustration up the chain of command.

Vendor Response

by Servant PC Resources on July 29, 2014

Andre,

First, thank you for using Servant Keeper and for recommending it to others. I'm glad it has served you so well!

We have indeed brought back desktop check scanning for V7. The decision was made based on emerging technology that replaced the basic scanners.

One correction is that the TransModus feature you mention is billed a few cents per check, not several hundred dollars per month. I'm sorry for the misunderstanding. The benefit of the Transmodus check scanner is that it accomplishes the remote deposit, and can scan up to 90 checks at a time.

The other thing many churches requested is online giving that integrates with Servant Keeper, thus eliminating double entry. Not only do we offer that now, but we are able to provide that at a significantly less cost than the other online giving options. Donors can give by credit, debit, or check account, according to the church's preference.

Please contact us if you would like to discuss further.

Best Church Software for the price!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program! I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros: When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested. Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons: The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Recommendations to other buyers: If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

Church record keeping at your finger tips

Oct 19, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Simple to use. Entry screens are basic and easy to follow. Entry errors are easy to correct. Easy to add new people and catagories while making entries.

Members like how detailed yet simple their giving statements are. Clear format for easy understanding. Multiple options are available for statements to customize to your needs for that moment.

Reports are easy to read in ways that are simple for councils and chairpersons to review quickly and without additional training.

History is quickly accessed and can be used to create an abundance of reports for budgets and church needs.

Webinars are informative and helpful. Don't skip them if at all possible. They open new ways of using the software.

Cons: Pledges can only be tracked per person, not by family, on critical reports. There are ways to work around this by entering the spouse with a zero pledge, but doesn't not quite correct the whole problem there. Not enough con to outweigh all the positive pros though.

Overall: Servant Keeper is a great asset to our church record keeping & daily needs of managing our congregation.

The financial portion of the program is easy to use. You won't need an accountant to make entries & run a vast array of easy to read reports. Accountants will find the complete information they need as well.

The membership manager can maintain a wealth of knowledge about members & visitors. Easy to add & maintain. Reports are simple & can be customized for your specific needs.

Overall, the screens are easy to read, progress in logical fashion & allow even users with basic computer knowledge to be successful & not overwhelmed. More experiences users can customize, optimize & utilize the software is countless ways to suit their needs.

Customer service is friendly, quick access for help & well trained.

Our 3 year history with Servant Keeper has been positive & extremely beneficial to our church. I highly recommend this software for any size congregation.

I enthusiastically and without qualification recommend SK 7.

Jun 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After working with the demo a few weeks and after several phone calls to Sales Rep Bernadette Reynolds, we purchased a 3 seat Starter Bundle with SK Hosting 3 weeks ago. Later, we bought an additional set of manuals and ClipBook for SK. Total investment to date is about $1200 for our 200 family, 400 individual congregation. While less expensive choices are available, I think this is about the minimum setup and cost for a church our size. The Import Tool is a must for porting member data. I wish I had taken more time organizing member talents and interests as it¿s time consuming to add this info after import. There¿s no mechanism to change fields on a group of members by importing a batch file; it must be done manually inside SK. Help from the Menu Bar doesn¿t work if you¿re using the current version of Adobe AIR (17.0.0.172 but it does work with older versions). If SK is open and it loses focus or your computer goes to sleep for a while, SK thinks the internet connection has been lost. I¿ve had to either shut down SK with Task Manager and/or reboot to get things back to normal. While I focus on getting everything set up, several others are working through the very useful online tutorials and videos. User Manuals are very, very good as is the Help Desk. While there are some idiosyncrasies and a few things I¿d do differently, it¿s clear a great deal of thought has gone into the design of this software and how it will be used. While I found SK intuitive and easy to use (I worked in the CAE field for 40 years), it remains to be seen how easy our ¿unsophisticated¿ users will adapt to it. It is a very powerful piece of software that should meet your needs whether you¿re a church of 20 or 2000 families.

Vendor Response

by Servant PC Resources on June 11, 2015

Thanks for your review Bob!
Please contact the HelpDesk so we can address the couple things you bring up. We can show you how to do global field changes for groups of people in Servant Keeper. You'll love how easy that is! There should not be a conflict with adobe air so we can make sure about that and we can also help prevent what your describing when your computer 'sleeps'.

We have used SK for more than 20 years. Wouldn't be without it.

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

Cons: My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

Overall: It serves the needs of our church for a data base and contributions system.

Vendor Response

by Servant PC Resources on July 12, 2017

thank you Terrell for using Servant Keeper for so long and for your review! Thanks also for your feedback on cloud pricing. Actually for version 8 you get 30 users with level two. level 1 works out to about $10/user. A theoretical 5 user plan would be $50 but we decided to give customers an extra 25 users because it's best if they can give volunteers and teachers their own login. I hope that explains our logic. thanks again! - the Servant Keeper Team

Product is great until you need support, then you are toast.

Feb 15, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Fairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.

Cons: SUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.

Overall: Frustration with no support without spending tons of money.

Vendor Response

by Servant PC Resources on February 28, 2018

Hi Sheree, first, thank you for using Servant Keeper and for sharing your thoughts. I'm glad you rate Servant Keeper easy to use. Regarding support: Many companies, including most of our competitors, out-source their support to disconnected call centers so they can provide "free support". The problem is, when you call those help centers you feel like you know more than the person you're calling or you're stuck waiting weeks for an email response. We elect to provide high quality live support starting at just $99/year. In this way we can provide dedicated professionals who offer the highest level of support. (Every one of our agents works in the same building as the rest of us.) As reviews on Capterra attest, our support team is well loved by our customers. I know that's not exactly what you want to hear but wanted to take time to explain that for you. As always we also offer free trouble shooting support if you run into any technical issues.- thanks again for using Servant Keeper.

Great program, great support, no problems

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use.

Works as advertised.

Good customer support.

Cons: Wish it had a module for Accounting. Quick Books isn't really designed for churches although that is what we use.

Wish the "Directory" portion of the Membership Module had more flexibility with regard to font size and the number of names on a page.

Overall: We took a long time to make the decision to purchase Servant Keeper. We already have another church software program but Servant Keeper is much easier to use and gives us what we want.

Recommendations to other buyers: Great program, highly recommend it.

Vendor Response

by Servant PC Resources on February 07, 2017

Dr. Robert,
Thank you for your kind review of Servant Keeper. We are so glad it is a blessing to your ministry. In regards to 'built in' accounting, at this time our surveys show that about 80-85% of churches are using Quickbooks at their accountant's request so we have felt that letting churches stay with their accounting program of choice is the best option.

Thanks again for using Servant Keeper!
The Servant Keeper Team

It is a rather limited database in the way you can filter info for reports or directory

Jul 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is simple...and affordable.

Cons: Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Overall: The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Vendor Response

by Servant PC Resources on July 12, 2017

Hi Lin, thank you for using Servant Keeper. We must have dropped the ball when we talked with you. You can filter on anything you can dream up withe reports and directories. Please call us as you can also certainly do cross referencing in the directory for different last names in a family/couple etc. There are also many directories and reports to choose from all with options and all directories are completely customizable. You also have the online directory. Regarding the survey, we don't make or host this review site, it is managed by Gartner, a third party website. Thanks for using Servant Keeper! - the Servant Keeper Team

Feels dated

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Lot's of features.

Great customer service.

Cons: Feels dated & slow. User experience is clunky and not intuitive.

Overall: This software does everything I need it to, but is far from intuitive, and is very slow. It feels like software from the early 90's, even though we upgraded to the newest version on the cloud. I actually dread looking up addresses, because it feels like it takes a long time. Additionally, setting up reports feels like wading through a swamp of choices, instead of it being more user friendly and intuitive. If we hadn't recently updated to the cloud version, in hopes of it not feeling like an old DOS program, I think I would have chosen a different software.

That said, the customer service it outstanding. The cost is reasonable. The number of features offered is more than we'll ever use.

Recommendations to other buyers: no

Vendor Response

by Servant PC Resources on February 07, 2017

HI Brook,

thanks for taking the time to review Servant Keeper. Please contact our HelpDesk if you are having issues with speed and we can see if it is related to your internet there. It is very rare for us to get a complaint about speed. We certainly want to make sure you are getting the most out of the system.

There sure are a lot of options when you print reports because so many churches vary in what they want to include on any given report or directory. Hopefully having the options is a positive thing in the end. :)
Thanks for using SK!
The Servant Keeper Team

Servant Keeper is a great product for the price.

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The price verses quality is exceptional. Servant keeper is easy to use, and does a great job at tracking church membership. All the new features that have come out have made it very competitive with other companies. I especially like the add on of background checks and registration.

Cons: I am not a fan of how expensive the cloud/ mobile versions are. This is a great feature that many churches could not afford. We had to pick a few staff members to receive the app, and others had to use the traditional site.

I also wish each member could establish their own profile.

Vendor Response

by Servant PC Resources on April 25, 2018

Hi Jeff, first thanks for using Servant Keeper and for recommending it to other churches. Second, I think you may not know that all of your users can use the mobile and web apps as well as the desktop apps and you can use it on unlimited devices and computers for no additional charge. Also, please know that all of your members can manage their own profiles online at no additional charge to you. - thanks! the Servant Keeper Team

It has helped me tremendously

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and I don't worry about losing my data. The help desk and representatives are great and walked me through every part of the download and install. All of my information is in one program and I can generate reports individually or in groups. It is also great for making phone books with individual information for our leadership teams. There are more things I like about this program and plan to learn much more as I go.

Cons: The only thing that frustrated me with the program was in the older version if I left the computer with program up and running after about five to ten minutes the program would freeze and I would have to exit out of the program completely and restart it.

Vendor Response

by Servant PC Resources on November 17, 2017

Hi Rhonda, thanks for using Servant Keeper! It's an honor so serve your ministry and we're so glad it is a help to you. I'm glad you like the printed directories, and don't forget to take advantage of the free online directory that comes with your subscription! - the Servant Keeper Team

Always great support. I recommend to other churches when they ask.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly!!!! And if I get in a bind I call support. They are always quick to help me figure out what is wrong. Usually it's the space between the chair and the keyboard (lol).

Overall: Quick ways to create reports. I like the opening screen of birthday, anniversaries, etc. It's great to be able give a member a quick call and give them a greeting. People appreciate the thought and it's so easy because the program gives me the info in one quick screen shot.

Vendor Response

by Servant PC Resources on November 21, 2017

HI Lori! Thanks for using Servant Keeper and for posting a nice review. It's a joy to serve you. I love the reminder tool also, it keeps people from "falling through the cracks" as we like to say! :) - the Servant Keeper Team

Quick satisfaction, extremely knowledgeable, so patient and courteous.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use! The presentation of the information. The huge array of reports and reporting options available. The integration with email is fabulous. The merge feature is so easy. Love how you can perform a quick sort on so many of the reports--the information is always right on hand with just a few keystrokes! Our clergy cannot say enough good things about the mobile app--they use it practically daily. Everyone in the office loves using this program!

Overall: There are so many reports and options, and some of our staff (myself included) sometimes cannot see the forest for the trees. We try to make a task or getting a report harder than it has to be. A call to the help desk and we quickly get an answer.

Vendor Response

by Servant PC Resources on February 16, 2018

Hi Jeanne! It's a joy to serve your ministry and we are so thrilled to see your review! So glad to hear how you are using Servant Keeper and that the mobile apps are being used by your clergy. Thanks for taking time to post a review! - the Servant Keeper Team

Very customizable! Flexible enough to meet needs of churches large and small

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user-defined fields, integration with other software like QB and payment systems like Vanco. Also like the increasing "ecosystem" like secure child check-in and cloud-based data

Cons: No app! I would love a directory app for phones (ie: Instant Church directory) Also, I would love to be able to export the notes fields in to a csv file like the older versions of SK

Overall: Super ability to organize.

Vendor Response

by Servant PC Resources on August 11, 2017

Thank you Robby for taking the time to complete a review. YES there is an app and an instant online church directory that connects to your database. Call us so we can help you turn that on! thanks - Servant Keeper Team

Excellent Database

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A database is a very helpful tool in a church.

Cons: Not terribly user-friendly

Overall: I use this software on a daily basis. I am able to find a single person or email an entire subgroup fairly quickly. I do wish it didn't take so many clicks to get get the information I'm looking for, and I wish that I had more search options like being able to search by the first name, etc.

Vendor Response

by Servant PC Resources on December 20, 2016

Hi Stephanie,
Thanks for using Servant Keeper! I want to make sure you know that you can search by any field even your custom fields! Please give us a call at 800-773-7570 so we can make sure you know how to do that, and also the fastest way to get to the information you're looking for.
Servant Keeper Team

I love Servant Keeper Church Software. We use it in our church office for contributions we receive.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really, really love how easy Servant Keeper is to learn and use. It makes my work much easier than it was before we started using it.

Cons: What I like least about Servant Keeper is how it times out when you have to switch to another program or app to check something.

Vendor Response

by Servant PC Resources on March 06, 2018

Hi Marie, we're so glad you love Servant Keeper and it's a joy to serve your ministry! I'm happy you find it easy to learn and that it's making your job easier. For security purposes your session will time out after a period of inactivity, so that's why you are noticing that. - thanks for the 5 star review! - the Servant Keeper Team

Joe was most helpful and understanding of my computer illiteracy!!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything seems to be fine except the Sunday School rosters. We haven't implemented a lot of the features yet but look forward to what we'll be able to do.

Cons: We use monthly Sunday School rosters. The monthly rosters in SK8 are for 6 weeks instead of just the desired month.

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Becky, thanks so much for giving Servant Keeper a 5 star rating, it's an honor so serve your ministry. Just a quick note, all the reports and rosters can be completely customized so if you want to make it four weeks only you can do that. Call us if you need help with that. Thanks again! - the Servant Keeper Team

Our church has used Servant Keeper for years to track family/individual data and contributions.

Mar 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reports feature is really helpful allowing you to customize data for mailings, stats for the church staff, and lots more.

Cons: The upgrades sometimes cause issues if all computers are not updated simultaneously - allowing only one user access at a time until all users update.

Overall: It helps us organize our member's information.

Vendor Response

by Servant PC Resources on March 07, 2018

Hi Jessie, thanks for using Servant Keeper. I'm glad you like the reporting, we are always adding new reports and now, with the online report center, you can even download reports made by other Servant Keeper users. Thanks for recommending us! - the Servant Keeper Team

What a blessing Servant Keeper is!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's reliability is what I like most. It has been such a faithful program. Little to no errors, crashes, etc.

Cons: Just little preferences that are different for every church is what I like the least. No big dislikes!

Overall: Information at our fingertips in order to perform our roles as ministry assistant in an efficient and timely manner for our pastors and church.

Vendor Response

by Servant PC Resources on November 07, 2017

Hi Terri, it is so kind of you to post a review of Servant Keeper. It's a complete joy to serve your ministry and we're so glad that you have found Servant Keeper to be a reliable way to manage your ministry for so many years! - the Servant Keeper Team

Servant Keeper features are helpful and easy to us.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: quick and easy, lots of helpful features

Cons: Building a filter takes a little time to figure out. The guidebook and online support are very helpful in figuring that out. Help Desk costs seem a little high to us.

Vendor Response

by Servant PC Resources on September 11, 2017

Hi Karen, Thanks for giving Servant Keeper FIVE STARS! We're glad you find the program easy and helpful to your ministry. We have recently reduced the cost of most of our support plans. Unlike most companies, we do not outsource our support staff. We're confident the level of support is far superior as a result. thanks again for taking the time to post a review! - the Servant Keeper Team

Excellent Software - I Love the database

Jul 14, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is in one place. I love that the software is cloud based. I love the customer support too.

Cons: Need a mobile app to register people; need a mobile app for SK Giving, and need skgiving information to import all information to the database not just the money.

Overall: track organization records

Vendor Response

by Servant PC Resources on July 14, 2017

Thank you Nia! It's a pleasure to serve your ministry. Good news: we do have mobile apps for registration, attendance, etc as well as a mobile app for giving. Please call us so we can help answer any more questions you might have about those things. Thanks again - The Servant Keeper Team

One Data Base Matters

Oct 08, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We used version 5 far too long & were only using the Contributions module on a single PC when I assumed the position in August 2008. We then upgraded to version 6 & also purchased the Remote module for me at home & I began to learn the Membership module to train our office secretary at church on the Host. It made the task of pledges & contributions very simple. It takes no time at all. I can print (to hand out) or email quarterly giving statements based on the members' choice.

The secretary has learned the Membership module & has printed our first membership directory this summer with Blue Squirrel.

The best feature for us is the ability to keep everyone in one database without using spreadsheets or lists for mailings, directories, prayer chains, etc. Previously the Contributions records were updated independently of the Membership Records, which was double work & cause for errors. The profile pages have plenty of data fields for flexibility.

Cons: The church & I use Mac computers so a used PC was donated for the office & I'm using an old PC at home for Remote access.

Although we are using attendance for worship services we have not utilized many of the features yet such as Events. We have not done a picture directory either.

The Pastor has not used it although I set up a user ID for him, when desired.

Overall: I have found the customer support personnel very knowledgeable & helpful. I highly recommendation this church software.

Needed help with a query

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! Its very comprehensive. Easy to use. Works well with outside programs (Word, Excel, etc.) Highly recommended for any size church.

Cons: Queries! Because of the extensive amount of data available to search, you sometimes need help sifting thru to ask the database the right questions.

Overall: Ease of access to information. Making own directories, labels and reports.

Vendor Response

by Servant PC Resources on November 06, 2017

HI Darlene, we're glad we could help you build the group you wanted! It's a joy to serve your ministry, thanks for taking the time to share your review with others! - the Servant Keeper Team

Easy and Trustworthy Software

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Cons: I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations to other buyers: Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

Professional, knowledgeable help

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, good technical help, price is great, easy to learn. Not too long of a wait time to get help

Cons: Searching for individuals/families sometimes difficult if the last names are not the same. I work later that 6pm and would love to have helpdesk available after 6.

Vendor Response

by Servant PC Resources on November 14, 2017

Hi Yolanda, thank you for using Servant Keeper! A quick tip, you can search by any portion of first or last name when doing a name search. You can also use the cross referencing feature in your directories to help find family members with a different last name. Thanks! - the Servant Keeper Team

I love Servant Keeper

Sep 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Cons: I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations to other buyers: Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

As always, courteous, knowledgeable, fast.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fairly easy to use, flexible, unlimited fields. Support team is always willing to help!! Constant updating and availability and smoothness of the updating.

Cons: eventually change the 'phone' field to just phone instead of 'home' or 'cell'. Rather just phone then 2nd phone and so on.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Cindy, we are thrilled that Servant Keeper is helping you manage your ministry. Just a quick note, you can certainly change the phone number labels. Just right click and hit "change field name". Thanks again! - the Servant Keeper Team

Great customer service

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's tell you what you need to know about the parishioners, all the information

from family history to how many kids , how much they contributed no matter

how old the family history is .Thank you for the HelpDesk and really I like everything about it, Servant Keeper manage our ministry. It's our joy to have it.

Overall: to be organized with our parishioners history.

Vendor Response

by Servant PC Resources on August 28, 2017

Hello Iris and thank you so much for your review and kind words. It's a pleasure to serve you and your ministry - the Servant Keeper Team

I am so thrilled with this software.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has streamlined our ministry across the board. The ability to change an address or phone number in every category in one fell swoop is fabulous!

Cons: That it will not run with TeamViewer. Team Viewer is a program that I use often. It is time consuming and frustrating to have to continually turn these programs off and on. I would like for them to play together nicely.

Vendor Response

by Servant PC Resources on February 15, 2018

Hi Dawn, We're so glad Servant Keeper is serving your ministry well! We've reached out to Team Viewer and at this time we're not sure why their application won't run while Servant Keeper (and many other apps) are running. Thanks for using Servant Keeper and thanks for the five star review! - the Servant Keeper Team

Past versions of the program has proven to be of great benefit in our accounting

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has many failsafe provisions to help minimize mistakes in contributions and filing. The "end of year" reports to contributors saves time and effort because they are kept updated at the close of each input session. Plus, it allows us to keep families together, or print their Contribution Summary individually, as desired.

Cons: With the newest version I'm still having problems printing the contribution reports in "Portrait Mode". The default is "Landscape" and I have not been able to change it to "Portrait" which suits our filing better.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Arthur, thank you for posting a review and for using Servant Keeper to manage your ministry. I want to note that all reports can be completely customized, and please call us so we can show you how to do that and to switch between portrait and landscape. Thank you so much for using Servant Keeper! - the Servant Keeper Team

All of the Help Desk Staff are excellent, very personable and do not make your feel rushed.

Aug 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to move around into different apps. The staff have all been a lot of help on the phone and online.

Cons: There isn't anything that I don't like. I really appreciate the staff, the time spent when needed and the ability to make sense of how it all works.

Overall: time saving, accuracy and assistance.

Vendor Response

by Servant PC Resources on August 28, 2017

Hi Nancy! It was so nice of you to share your experience with Servant Keeper and the HelpDesk. It's always a joy to serve you. thanks for using Servant Keeper! - the Servant Keeper Team

Customer service today with Stacy was exceptional.

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons: It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Julie, thank you for your kind words. We are so glad you are using the Check-In with Servant Keeper! thanks for using Servant Keeper - the Servant Keeper Team

Three in a row...

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It maintains a database of members and friends of the parish. Once info is captured it is there forever. Can produce picture directories of the church. A vast variety of reports, wholly adaptable, can be produced. The contribution statements are outstanding.

Cons: Because of its flexibility, there are choices that have to be made. Once set up, familiarity will lead to comfortability and ease of use.

Overall: My current parish is the third church that I have implemented ServantKeeper. I used to live in Maryland and then retired to Northern Wisconsin. Had ServantKeeper in MD and loved it then and now. With each parish, we examined the capabilities and ease of use before purchasing it. It is very flexible and adaptable. Couldn't be more pleased!

Vendor Response

by Servant PC Resources on January 24, 2017

Douglas thank you very much for taking the time to post your review. It's a joy to serve your ministry and we are so glad that Servant Keeper is a help to you!

It takes a little while to get someone on the phone but they are great!!

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the program has a lot of features. It gets the job done. I love that I can get support from a real person and they are always so pleasant.

Vendor Response

by Servant PC Resources on October 13, 2017

Hi Dorris, thank you for using Servant Keeper and for your 5 star review! It's a joy to serve your ministry. We have grown tremendously in the last couple years (thousands of new churches) so we have added considerable staff to our HelpDesk. I'm so sorry you had to wait..! we are still working to avoid that. - God Bless! - the Servant Keeper Team

Good program. Horrible customer service policy.

Sep 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I understand that whoever is going to respond to this complaint had absolutely nothing to do with initiating this policy. I do feel sorry for them, however, in having to defend such a horrible policy.

Pros: It does what the company says it does. Great tool for churches, as far as its functionality goes. But all the pros are far outweighed by the one glaring, indisputable negative: They require you to PAY for customer service!

Cons: Buying the program isn't enough . . . the company charges a fee for customer service/technical support. UNBELIEVABLE! It's simply outrageous! Whoever authored this policy out to be ashamed! The company officials ought to be ashamed for accepting the idea in the first place. The idea that you have to pay extra to get the company's help in using their product is unconscionable and morally wrong! It's just another way to make more money.

Great customer service experience

Jul 19, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very useful for mistakes that may take place right away. I love how its easy to maneuver around the software.

Cons: I think the service is really good to have. I don't see anything being wrong. Very supportive to the tasks that have to be completed.

Overall: The great assistance of being able to complete our tasks at hand in a timely effective manner.

Vendor Response

by Servant PC Resources on July 28, 2017

HI Angel, we're so glad Servant Keeper is saving you time. thank you for letting us serve your ministry! - the Servant Keeper Team

Very professional - kind and patient!!!!!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with and love the Directory that we can print out for our congregation. Helps me with locating the information about current and past members.

Overall: Effectiveness of how easy it is to locate the information that I need on the membership.

Vendor Response

by Servant PC Resources on November 16, 2017

Hi Marilyn, it's very kind of you to post a 5 star review. Thank you for using Servant Keeper and for letting us serve your ministry! I'm glad you like the directories and having the data at your fingertips. thank you! - the Servant Keeper Team

Very good system overall

Dec 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: good variety of reports. Interactive with database, emails, and other functions. Complete profile info for each person.

Cons: not compatible with email system for global emails. Have to manipulate a bit. changing group report search info a bit involved.

Vendor Response

by Servant PC Resources on December 07, 2017

Hi Debbe, thanks for using Servant Keeper. You should be able to use the built in Servant Keeper email tools with any email address/account. Please call us so we can help you set that up. - the Servant Keeper Team

User-friendly, flexible, highly-professional and reliable; A+++ in every way

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: To say that Servant Keeper saved my bacon would be a total understatement. Our old membership software was so confusing and wasn't user-friendly at all. Printing a set of envelopes took 4 hours -- with multiple, very-lengthy calls to customer support, and literally dozens of steps to complete the task.

Fast-forward to Servant Keeper. I ran our first set of church-wide envelopes yesterday. The process to initiate this printing, as a brand-new user, took less than one minute. The only time limitation is how fast our printer can print!

This is my first week using Servant Keeper and I've already set up our Spanish-language parishioners in a group (just by renaming one of the available check-boxes) so our church communication can skyrocket and be customized based on each family's language.

This flexibility is only one of the many things that Servant Keeper offers to enhance our church's communication and our attentiveness to our church family. I'm looking forward to using Servant Keeper for our church directory in the months ahead.

I'd like to give Servant Keeper's sales team, trainer and Customer Support an A+++++++. I attended one of the training seminars and was sold on the software immediately. Our sales contact, Jon, was extremely positive, professional and patient as we moved forward on the approval and purchase process.

I'm so excited about our church's future, thanks to Servant Keeper and the Lord's will.

Bev

Vendor Response

by Servant PC Resources on December 20, 2016

Wow Bev, what an incredibly nice review. You are so kind to share this. It's our joy to serve your ministry and it warms our heart that it is such a help to you!
The Servant Keeper Team

Capterra-loader

Provides giving tracking and on-line giving portal. Both work seamlessly together.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and the online giving option has opened up more giving opportunities for members and integrates into statements

Cons: Would like to see an accounting package integrated with the software. Right now we have to manually add to a third party software.

Overall: Easy to use and provides up to date online giving options

Vendor Response

by Servant PC Resources on October 13, 2017

Hi Bill, it's so nice of you to leave a complimentary review. I do want to acknowledge your request regarding accounting. Right now we offer direct integration with Quickbooks. So when you post your account totals go directly into your quickbooks company file. We have found that for most of our customers, this integration serves them best as their accountant uses Quickbooks. This also lets us focus on the member/donor tracking, which is what we do best. We really appreciate your feedback and kind words! Thanks for using Servant Keeper! - the Servant Keeper Team

VERY HAPPY WITH THE SERVICE

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: USER-FRIENDLY, love being able to get necessary reports for certain times of the year for example Statistics and Annual Conference.

Cons: I don't have any dislikes regarding this software. I don't like having a list of the error messages so I can just look them up and know what to do.

Vendor Response

by Servant PC Resources on July 28, 2017

Hi Debra, thanks for posting a review. it's an honor to serve your ministry. thanks for using Servant Keeper! - the Servant Keeper Team