--- title: "Vantage Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Vantage Software the right Data Management solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/268202/Enterprise-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Vantage Software 4.7 (14) [View alternatives](https://www.capterra.com/p/268202/Enterprise-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Vantage Software Ease of use 4.9 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Clinical Innovation and Quality Director Used the software for: 3-5 years ### "Vantage changed my working life as a Quality Director" November 18, 2025 5.0 Brilliant – the system has significantly improved the accuracy and reliability of data collection and reporting at ECH. Its user-friendly design has enabled staff to adapt quickly to the change, and because the administration team finds it easy to use, modules and reports can be updated promptly. This flexibility is already supporting more efficient and responsive ways of working. Pros The system has brought about a noticeable improvement in how we manage and utilise data at East Cheshire Hospice. Its ease of use has been a key factor in its successful adoption, staff across different teams have adapted quickly, with minimal training required. This has helped embed the system into daily practice without disrupting workflows. From a risk management perspective, the system has strengthened our ability to maintain accurate, timely, and consistent records. This reduces the likelihood of errors and ensures we are meeting compliance and governance standards more effectively. In terms of reporting, the system enables us to generate clear, reliable outputs that support both operational decision-making and strategic planning. Reports can be tailored and updated easily, allowing us to respond quickly to emerging needs or priorities. The tracking functionality has also been a major asset. It allows us to monitor activity, outcomes, and engagement in real time, which supports continuous improvement and helps demonstrate the impact of our work to stakeholders. Overall, the system has enhanced our agility, accountability, and confidence in the data we use to drive service development. Cons the inability to add your own modules and integration with Other Systems, currently duplicating a lot of reporting ie to CQC and LFPSE Review Source R Reviewer Information Manager/DPO Used the software for: 3-5 years ### "Highly recommended" February 3, 2023 5.0 I can't recommend this company highly enough. The support staff are exceptional. Pros Vantage has revolutionised how we record, respond and manage incidents across the Hospice. It enables staff to enter ‘Real Time’ information and provides a simple way of recording and investigating incidents, right through to resolving, action planning, or lessons learned. The Single Sign On feature has improved usage immeasurably and is an essential feature for us. All our staff loves Vantage. We have created several modules based on other templates as part of the Enterprise package. It's a bit like taking a suit off a peck and turning into a Saville Row suit. Everything is bespoke to the way we want to report/record/analyse. Cons The visualisations need to be more customisable so we could use our Corporate colours. That is the only thing I can think of that could improve. I have always found the guys at Vantage extremely receptive and responsive to different ideas. We are in the process of developing a Data Warehouse to bring all types of data in and I know that Vantage will be utilised. Review Source R Reviewer Head of Estates and Facilities Used the software for: Less than 1 year ### "Vantage: so many benefits!" March 17, 2025 5.0 It's been great. Once we got the incident module in place, this gave us the building blocks to introduce additional module easily. The Vantage support team have been really helpful, always available to help with queries to ensure we're getting the most out of the software. We're already seeing the benefits in time saved by automating a number of processes that were completed manually and we've got a plan in place to introduce more modules over the next few months. Pros Easy to use and amend the forms and reports ourselves. There's no additional cost to add more modules, which means we get more benefits at no additional cost to the organisation. Lots of useful templates available so we can easily implement additional functionality when we need to. Cons It took a while to get everything set up initially, although that's mostly due to us having to gather all the relevant information, rather than an issue with Vantage. Review Source R Reviewer Quality and Safeguarding Used the software for: 1-3 years ### "Vantage is time saving software! " March 4, 2025 5.0 The software has enabled us as an organisation to have more oversight, control and compliance. There are so many useful modules, the teams have really engaged with Vantage and found it easy to use and navigate through the individual modules. The software has saved us hours of work through live reporting and provide easy access to the information via the dashboards. Pros With vantage everything is in one place. Its been great to have oversight across the organisation and the dashboards create a lot of useful top line information, for example highlighting the number open incidents or complaints we may have. The automation of triggers is a great tool. Cons We haven't found any cons with the system. Recording the training session we found was useful as we often refer back to these to resolve any quick issues we may have however raising a Vantage ticket is really quick and helpful. Review Source R Reviewer Head of Governance Used the software for: 3-5 years ### " Choose Vantage" May 1, 2024 5.0 Choosing a new electronic incident and risk management system that would meet the needs of our organisation over 2 sites was a massive concern. Vantage facilitated meetings to explain their system, how we would be supported and were very open and transparent about the costs involved - all of which assured us that we should choose Vantage. Vantage have been true to their word, we have been supported throughout the building and implementation of all our modules. We currently have in excess of 10 completed modules (all done in a very short time frame) with plans to implement more. The system continues to be cost effective. They are receptive to feedback and work hard to ensure the software continues to meet our ever changing organisational needs. Our staff like Vantage which is very important, its easy to use, it saves them time which is a massive plus for clinical staff. Vantage has and continues to be a very positive experience for our organisation. Pros Vantage offer an array of modules, their team can assist you to adapt one of their modules or build a new one from scratch enabling you to meet the needs of your organisation. Its a very cost effective system Easy to use Enables the monitoring of actions and learning identified from incident investigation. Customer service is excellent, the support team are very responsive and professional. Cons Nothing really, the software is adaptable. We can make changes as required. Review Source R Reviewer Quality Lead Used the software for: 3-5 years ### "Easy to use and so many great modules we can make our own" March 13, 2023 5.0 Vantage is great for all of our clinical data management needs and we wouldn't be without it now. Vantage support team are also so helpful, and always there to help when you need it. They regularly send out communication too, which helps notify us of maintenance or changes. Pros We were paper based for all clinical data management prior to starting out with Vantage, so moving over to a digital platform for incident reporting was a huge improvement. Now we have multiple modules on the go, but also "live" dashboards which we can now share with our teams. It's also constantly evolving and looks different just in the last few years since we started out using it. Cons Set up and getting to know how to use it in the background was challenging, but once you do know it is pretty straight forwards. There are still things I get stuck on but I know that the team will help if I need it. It really helps to have someone who is a good administrator with great IT skills in your organisation to manage it. Review Source R Reviewer Head of Clinical Governance & Patient Safety Used the software for: 3-5 years ### "Vantage Risk Management System" January 20, 2023 4.0 The team at Vantage are very supportive and responsive. If we have an idea of a new module we would like to develop they work with us and support us as required to enable the development. There are a variety of modules on a template site that are available for organisations to review, adapt and use which is a great help. This is a fantastic system and a great team. Pros The system is flexible and adaptable so it can be configured to meet the needs of any organisation. The number of modules we have initiated since implementation of the Incident Reporting Module has increased year on year and we now have 21 modules in use. The modules can link together, are easy to use and have helped to support our organizational values in terms of our open culture, increasing incident reporting by staff from both clinical and non clinical services. Cons The reporting functionality can be complicated at times, however this has improved over the years and the team continue to improve and increase this functionality. Review Source R Reviewer Quality and Governance Lead Used the software for: 3-5 years ### "Vantage Software Review " April 28, 2023 5.0 Our overall experience of using the software is very good. The system is easy to administrate in the background and simple for staff to use. The support offered is exceptional and I would have no hesitation in recommending the product and have done so to similar health care providers. Pros The fact that we are able to build and maintain our own modules. We are able to make them bespoke to our policies and procedures. The format is simple and easy for users to understand. The dashboards and reporting features enable us to report at our relevant meetings easily and effectively. Cons There are a few anomalies in the system, for example when users are removed they sometimes appear on lists. It would also be useful to be able to create dashboards based on % compliance as oppose to number counts of records; for example, 100%, 75%, 80% compliance against hand hygiene audits as oppose to counting the number of hand hygiene audit records. Review Source R Reviewer Quality & Compliance Manager Used the software for: 3-5 years ### "Healthcare Homes Group" May 12, 2023 4.0 Pros Healthcare Homes (HH) purchased and implemented Sentinel in 2017 to 46 care homes and 11 home care branches. Sentinel is our web based risk management system and is utilised to record, monitor and report on accidents/incidents, safeguardings, complaints/compliments, auditing and enquiries. The system has grown somewhat since implementation and we have been able to customise the modules to meet our every changing needs and to ensure they are capturing all required regulatory information, aligned to our policies and can provide the required outputs to enable trend analysis and risk management. Prior to HH purchasing the system, all reporting was conducted on paper at home and branch level. Now we are able to meet the varying needs of staff within the business from Executive Board, central functions and front line operational colleagues. Our ways of working continue to evolve and throughout every development we make on the sentinel system we have been provided with first class support from the vantage team. The system has enabled us to work more efficiently, ensure we have robust governance processes in place and in turn saving time and money. Cons Auto creation of actions would be an advantage for example when an audit area is non compliant the system would automatically generate an action plan Review Source R Reviewer Support Services Manager Used the software for: 1-3 years ### "Vantage" January 20, 2023 5.0 I have found the staff extremely helpful and nothing is ever too much trouble. \[SENSITIVE CONTENT\] has been very patient when asking if I can just add another module and make another change. The level of Customer Service and value for money has been exceptional and I would have no hesitation in recommending Vantage. Pros The system is very user friendly and easy to navigate. The teams have adapted well to the change of software and are using this with minimum disruption. We bought the software with a view to use for Incidents and Compliments, however this has extended and extended and we are using this for a number of other areas. As the information is all in one place with a diary system Vantage has quickly become an invaluable tool to help us manage. I love the dashboards that have now been set up which easily show items needing attention Cons The process of adding new modules to individual access levels can be a little bit clunky Review Source DT David T. Head of Quality & Compliance Used the software for: 3-5 years ### "Sentinel" May 8, 2023 4.0 We're very happy to partner with Vantage and they're a very easy company to work with. Pros Sentinel's great advantage to us is it's flexibility. A module is essentially a customisable electronic form, backed by a database and reporting features, along with a system for automating triggering of events. As such, it extremely flexible and adaptable. We now have just under 30 modules in use and frequently find new applications for it: incident reporting, complaints, risk register, record of processing activities, managing prescription books, planned preventative maintenance, managing contracts, and DSE assessments is just a selection. Cons One of the advantages of Vantage - its small size and personal approach- can be a drawback. While the team are very easy to work with and receptive to suggestions for new features, they're not always as quick to respond to technical support requests as we would like. But then I imagine that is a complaint common to most IT suppliers. Review Source R Reviewer Associate Director Quality Used the software for: 3-5 years ### "Intuitive system, excelletn service" May 20, 2024 4.0 In the five years I have been using Vantage, I have always been impressed by the functionality and ease of use. The support from the whole team, but particuarly \[sensitive content hidden\] has been exceptional, and there has always been a willingness to fix problems and find solutions. Pros The ease of the configuration as a 'non-coder'. Highly customisable Shared template facility Cons Links to sub-forms not available Fields not coded Review Source R Reviewer Quality and Database Administrator Used the software for: 1-3 years ### "Excellent product, amazing customer service" July 2, 2024 5.0 An amazing product that has really reduced our paper trail, increased auditability, and enabled us to streamline so many manual processes. A great product, I would really recommend it. Pros It is so easily configurable that you can really tailor existing modules to meet your specific needs, or create entirely new ones really quickly. The support team are superb, very quick to respond and really keen to help. Cons Sometimes the manuals aren't very helpful - but then you can always call the support team for advice. Review Source R Reviewer Quality Governance Lead Used the software for: Less than 1 year ### "Vantage Software" August 15, 2024 5.0 Fantastic especially like the wide range of modules, ability to bespoke modules and the excellent customer care and support Pros Easy to complete a record, to retrieve data and to create reports Cons I haven't found any aspect that I dislike so far Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.