--- title: "Smiddle Recording Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smiddle Recording Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/268319/Smiddle-Recording/" page_type: "product" language: "en" --- # Smiddle Recording Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Recording ## What is Smiddle Recording? Smiddle Recording is a software solution that allows you to record and save conversations with clients from various communication channels: audio calls, chat, video calls, interaction with a chatbot, and agent screen recording. The wide functionality of the solution allows you to record, save, quickly find, listen to recordings and get conversation statistics. Connecting the speech recognition function allows you to automate certain call processing tasks. ## What is Smiddle Recording used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Recording?[Manage this product listing](https://www.g2.com/products/smiddle-recording/claim_requests/new?auto=true) ## Smiddle Recording Overview Updated September 2026 AI summary Smiddle Recording enables businesses of all sizes to capture, store, and manage call interactions, supporting call recording, archiving, transcription, and monitoring. Designed for deployment on Linux, it offers features such as on-demand and scheduled recording, IVR, call routing, and integration options, making it suitable for organizations seeking multi-channel communication and call data management capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Recording 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (109) Value For Money 5.0 (2) Value For Money 4.6 (87) Customer Service 5.0 (2) Customer Service 4.7 (97) ## Smiddle Recording alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about Smiddle Recording Overview ### What company size and specific industries is Smiddle Recording built for? Smiddle Recording is designed for medium and large contact centers that use Cisco Contact Center systems, including UCCE and UCCX. It is built for organizations running customer service or call center operations that need recording support within those Cisco environments. Features and Usability ### What are the key features of Smiddle Recording? Smiddle Recording offers call recording, on-demand recording, and scheduled recording, along with call monitoring, call transcription, and call reporting. It also includes call routing, automatic call distribution, IVR, CRM, contact management, archiving and retention, tagging, and third-party integrations for managing communications data. Getting Started and Support ### What training and onboarding options does Smiddle Recording offer? Smiddle Recording provides in person training, webinars, documentation, and videos to help teams get started. In person training supports direct instruction, webinars offer guided sessions online, documentation gives written reference material, and videos allow users to review product steps at their own pace. Getting Started and Support ### What customer support options does Smiddle Recording offer? Smiddle Recording provides Email/Help Desk and Phone Support. No reviewer feedback about support experience is available, so users should expect the listed contact channels without any documented insight into response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,775 Contact Center Quality Assurance reviews Capterra reviewers highlight these as the features buyers care about most when choosing call recording software: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Smiddle Recording supports **Recording** and **Call Transcription**, giving teams a way to capture conversations and turn them into searchable text for review and follow-up. However, it does not offer **Conferencing**. Instead, it provides other highly rated features, including **Call Routing** (**52%**) and **Call Monitoring** (**44%**), which help businesses direct calls to the right agents and oversee call quality, allowing teams to improve coverage, maintain service standards, and keep customer interactions well documented. Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record live video calls to play later Call Transcription 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Voice conversion to text Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Computer Telephony Integration 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Smiddle Recording 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Call Distribution: Distribute/route/connect calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduled Recording: Automatically record calls at predetermined times - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic €0.00 Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DH Dmitry H. CEO Information Services ### "Extending functionality with Smiddle Recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Іn 2015, our company decided to purchase a contact center platform from the global vendor Cisco. In the process of using this platform, company employees were faced with the need to expand its functionality in terms of recording and searching for calls. On the recommendation of Cisco Ukraine, we turned to Smiddle. Since 2016, the Smiddle Recording solution, a system for recording audio calls, has been purchased and is still in use today. In the process of use, various tasks, questions and cases arose - both technical and business. This is normal for a 24/7, high-load contact center, especially in a rapidly growing business area such as technical and medical assistance. We communicate closely with the support service. Service in Ukrainian is a big plus. We consult a lot. We carried out several updates as part of support, as versions with fixes and new functionality were released. All problems and tasks were successfully resolved, we always agreed. Smiddle also developed another add-on for us - an online dashboard for our queues, which we display on the big screen in the contact center. In general - a fine solution and a fine vendor, we can recommend it. Pros When choosing a recording system, we looked for a solution on premise. An important aspect was a large set of different filters to quickly find the right entry for the given criterion. We originally used the built-in Cisco Media Sense solution, but we needed more features. Cons There were times when the calls weren’t recorded. If the number of licenses is insufficient, calls are recorded, but it is impossible to listen to them. We did not always understand that the issue is in the license. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VK Vsevolod K. Engineer Information Technology and Services ### "Installation of the Smiddle Recording system for 16 CUCM 12 at in 16 separately function branches " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2023 In the last case, we needed to integrate Smiddle Recording with a 3-rd system, which was developed specifically for the Customer. Smiddle provide API for us, so everything was handed over to the developer of the 3-rd system and went quite fast. Pros Licensing is based on competitive licenses. Those are by the number of concurrent call records. It was a pleasant surprise that the High availability mode was not reflected in the cost and quantity of licenses of Smiddle Recording. The High availability is not additionally licensed. Cons The connection of the speech recognition (Smiddle Automatic Speech Recognition Offline Mode) is licensed separately. Reasons for choosing Smiddle Recording Yes, in this project we integrated an external two-way service system, it was necessary to transfer data to it. The API was used for this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2023 Thanks for the review. We are excited to be a part of your success and will continue to work hard. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.