# Smiddle Recording Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Smiddle Recording Software - reviews, pricing plans, popular comparisons to other Call Recording products and more.

Source: https://www.capterra.com/p/268319/Smiddle-Recording

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# 

 Smiddle Recording Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Smiddle Recording

## What is Smiddle Recording?

Smiddle Recording is a software solution that allows you to record and save conversations with clients from various communication channels: audio calls, chat, video calls, interaction with a chatbot, and agent screen recording. The wide functionality of the solution allows you to record, save, quickly find, listen to recordings and get conversation statistics. Connecting the speech recognition function allows you to automate certain call processing tasks.

## What is Smiddle Recording used for?

[Call Recording](https://www.capterra.com/call-recording-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Smiddle Recording

5.0 (2)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

5.0 (807)

Value For Money

5.0 (2)

Value For Money

4.9 (732)

Customer Service

5.0 (2)

Customer Service

5.0 (737)

## Smiddle Recording alternatives

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting price

Contact vendor for pricing

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Transcription

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Voice conversion to text

Computer Telephony Integration

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Recording

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Record live video calls to play later

Archiving & Retention

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Caller ID

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Routing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Smiddle Recording 21 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Distribute/route/connect calls

Listen to live phone conversations for the purpose of training and assessing agent performance

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Highlight specific time marks for annotation and review purposes

Voice conversion to text

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Automatically record calls at predetermined times

Set up connections to third-party platforms to improve business processes

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Features

5.0 (2)

5.0

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

Basic

€0.00

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DH

Dmitry H.

CEO

Information Services

### "Extending functionality with Smiddle Recording"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 9, 2024

Іn 2015, our company decided to purchase a contact center platform from the global vendor Cisco. In the process of using this platform, company employees were faced with the need to expand its functionality in terms of recording and searching for calls. On the recommendation of Cisco Ukraine, we turned to Smiddle. Since 2016, the Smiddle Recording solution, a system for recording audio calls, has been purchased and is still in use today. In the process of use, various tasks, questions and cases arose - both technical and business. This is normal for a 24/7, high-load contact center, especially in a rapidly growing business area such as technical and medical assistance. We communicate closely with the support service. Service in Ukrainian is a big plus. We consult a lot. We carried out several updates as part of support, as versions with fixes and new functionality were released. All problems and tasks were successfully resolved, we always agreed. Smiddle also developed another add-on for us - an online dashboard for our queues, which we display on the big screen in the contact center. In general - a fine solution and a fine vendor, we can recommend it.

Pros

When choosing a recording system, we looked for a solution on premise. An important aspect was a large set of different filters to quickly find the right entry for the given criterion. We originally used the built-in Cisco Media Sense solution, but we needed more features.

Cons

There were times when the calls weren’t recorded. If the number of licenses is insufficient, calls are recorded, but it is impossible to listen to them. We did not always understand that the issue is in the license.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VK

Vsevolod K.

Engineer

Information Technology and Services

### "Installation of the Smiddle Recording system for 16 CUCM 12 at in 16 separately function branches "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 13, 2023

In the last case, we needed to integrate Smiddle Recording with a 3-rd system, which was developed specifically for the Customer. Smiddle provide API for us, so everything was handed over to the developer of the 3-rd system and went quite fast.

Pros

Licensing is based on competitive licenses. Those are by the number of concurrent call records. It was a pleasant surprise that the High availability mode was not reflected in the cost and quantity of licenses of Smiddle Recording. The High availability is not additionally licensed.

Cons

The connection of the speech recognition (Smiddle Automatic Speech Recognition Offline Mode) is licensed separately.

Reasons for choosing Smiddle Recording

Yes, in this project we integrated an external two-way service system, it was necessary to transfer data to it. The API was used for this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 11, 2023

Thanks for the review. We are excited to be a part of your success and will continue to work hard.

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