# Smiddle Recording Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smiddle Recording Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/268319/Smiddle-Recording --- # Smiddle Recording Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smiddle Recording ## What is Smiddle Recording? Smiddle Recording is a software solution that allows you to record and save conversations with clients from various communication channels: audio calls, chat, video calls, interaction with a chatbot, and agent screen recording. The wide functionality of the solution allows you to record, save, quickly find, listen to recordings and get conversation statistics. Connecting the speech recognition function allows you to automate certain call processing tasks. ## What is Smiddle Recording used for? [Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smiddle Recording?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smiddle.com/&name=Smiddle Recording) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smiddle Recording 5.0 (2) VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 5.0 (808) Value For Money 5.0 (2) Value For Money 4.9 (733) Customer Service 5.0 (2) Customer Service 5.0 (738) ## Smiddle Recording alternatives [4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Transcription 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Voice conversion to text Computer Telephony Integration 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record live video calls to play later Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Caller ID 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Smiddle Recording 21 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Voice conversion to text Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Automatically record calls at predetermined times Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic €0.00 Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DH Dmitry H. CEO Information Services ### "Extending functionality with Smiddle Recording" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2024 Іn 2015, our company decided to purchase a contact center platform from the global vendor Cisco. In the process of using this platform, company employees were faced with the need to expand its functionality in terms of recording and searching for calls. On the recommendation of Cisco Ukraine, we turned to Smiddle. Since 2016, the Smiddle Recording solution, a system for recording audio calls, has been purchased and is still in use today. In the process of use, various tasks, questions and cases arose - both technical and business. This is normal for a 24/7, high-load contact center, especially in a rapidly growing business area such as technical and medical assistance. We communicate closely with the support service. Service in Ukrainian is a big plus. We consult a lot. We carried out several updates as part of support, as versions with fixes and new functionality were released. All problems and tasks were successfully resolved, we always agreed. Smiddle also developed another add-on for us - an online dashboard for our queues, which we display on the big screen in the contact center. In general - a fine solution and a fine vendor, we can recommend it. Pros When choosing a recording system, we looked for a solution on premise. An important aspect was a large set of different filters to quickly find the right entry for the given criterion. We originally used the built-in Cisco Media Sense solution, but we needed more features. Cons There were times when the calls weren’t recorded. If the number of licenses is insufficient, calls are recorded, but it is impossible to listen to them. We did not always understand that the issue is in the license. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VK Vsevolod K. Engineer Information Technology and Services ### "Installation of the Smiddle Recording system for 16 CUCM 12 at in 16 separately function branches " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2023 In the last case, we needed to integrate Smiddle Recording with a 3-rd system, which was developed specifically for the Customer. Smiddle provide API for us, so everything was handed over to the developer of the 3-rd system and went quite fast. Pros Licensing is based on competitive licenses. Those are by the number of concurrent call records. It was a pleasant surprise that the High availability mode was not reflected in the cost and quantity of licenses of Smiddle Recording. The High availability is not additionally licensed. Cons The connection of the speech recognition (Smiddle Automatic Speech Recognition Offline Mode) is licensed separately. Reasons for choosing Smiddle Recording Yes, in this project we integrated an external two-way service system, it was necessary to transfer data to it. The API was used for this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2023 Thanks for the review. We are excited to be a part of your success and will continue to work hard. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)