# Page 10 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Salesforce Platform the right Workflow Management solution for you? Explore 392 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/268338/App-Cloud/reviews

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Salesforce Platform

4.4 (392)

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Last updated March 13th, 2026

# Page 10 - Reviews of Salesforce Platform

## Showing most helpful reviews

Showing 226-250 of 392 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

FB

Fabricio B.  
Content Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "The all-in-one tool"

September 12, 2022

5.0

I know other tool better than Salesforce, though, to perform all the actions we do in the company.

Pros

CRM, Case Documentation, Automated reports.

Cons

It's difficult to navigate and it's sometimes visually overwhelming

Review Source

SS

Sandra S.  
Sales Associate  
  
Used the software for: 2+ years

### "Useful system for organzing and keeping track of your pipeline "

November 1, 2017

4.0

Pros

it’s a good way to keep track of your prospects and make sure no leads are falling through the cracks because you’re able to set tasks/follow ups for each lead.

Cons

I feel like there’s a lot of additional features that I don’t know how to utilize and think it can be more user friendly. I’ve never gotten the hang out generating reports. I usually end of ending an error message or I end up generating a list that is lacking specific content that I wanted.

Review Source

LC

Lekil C.  
Special Project Coordinator  
Hospitality  
Used the software for: 1-2 years

### "Salesforce is Great!"

June 6, 2019

5.0

The Lightning Platform is a better and easier to look interface a part from Salesforce Classic. Some features from Classic may not have rolled over to the Lightning platform but navigation is now easier.

Pros

I love the multiple app integrations that can be implemented within the software. It is very complex but they make it up with the online training classes to learn how to operated and fully implement your business process to your own personal salesforce org. Makes bookkeeping and data entry simpler.

Cons

There are always new updates and internal integrations that you will have to stay on top of because Salesforce isn't a software that stays the same.

Review Source

VR

Verified Reviewer  
Marketing  
Information Technology and Services  
Used the software for: 6-12 months

### "Nothing really compares. And Lighting is on its way to greatness."

January 9, 2019

4.0

Pros

Extremely robust. Reporting is pretty easy to learn. The trailhead site is fantastic for learning at your own pace.

Cons

Adoption is hard in an organization. If you are considering getting Salesforce later, rather than now don't wait. If you get it later, it will be multiple times harder to get your team to use it correctly. Get it now and set the bar high for your team(s).

Review Source

KP

Karen P.  
Director, Development and Strategic Partnerships  
  
Used the software for: 1-2 years

### "For nonprofits - powerful, but complicated"

November 14, 2017

4.0

Even though it is free for nonprofits, you should expect in start-up costs, realistically. Take advantage of the free apps and extensions, as well as the robust support network, but be aware that you will have to learn the language and back end of salesforce to truly customize it. For that, it might be best to use a developer to start.

Pros

Salesforce is a very powerful CRM system that can handle almost anything and with hundreds of apps to add functionality, you can find pre-built solutions to most business processes. For nonprofits, the nonprofit success pack is a great starter kit and you can't beat the price - free for up to 10 users.

Cons

Because of the plethora of features, it can be hard to navigate and figure things out without help. I wouldn't recommend someone not comfortable with technology and CRMs to think they can set it up themselves with no assistance.

Review Source

SS

Shibu S.  
Program Manager  
  
Used the software for: 2+ years

### "Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs "

May 4, 2018

5.0

Pros

No hardware purchase cost and no hardware maintenance cost, big plus Very easy to use and learn for business user and developers Pre-packaged components and widgets speedup the development effort and timelines. Minimal coding for application development Effective cloud platform for small and large enterprise End to end life-cycle management from website(site.com) to data management Very good documentation for user and developers. Awesome effort from Salesforce team by conducting webinar on new features and components

Cons

Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.

Review Source

SH

Sarah H.  
Marketing Manager  
Hospitality  
Used the software for: 2+ years

### "Highly Recommend This Product"

January 7, 2020

5.0

We use this program daily/all day. It has provided us with a great way to track leads and our progress with each guest we encounter. The reporting tool also lends a great hand when it comes to marketing.

Pros

It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.

Cons

When it comes to reporting, some of the fields can be a little difficult to understand but if you spend a moment learning your way it ends up not being a problem.

Review Source

CJ

Caleb J.  
Account Executive  
Computer & Network Security  
Used the software for: 2+ years

### "SFDC - Easy Way to Keep Your Book of Business Organized"

July 27, 2022

5.0

Pros

I have been a SFDC user for quite sometime. I really enjoyed the transition to lightning it's a much better UI and overall experience it keeps my deals organized and reporting is a plus as well.

Cons

sometimes if you don't know how to run certain reports it can be a learning curve but not too bad

Review Source

VR

Verified Reviewer  
STRATEGIC PLANNING MANAGER  
Automotive  
Used the software for: 1-2 years

### "Best platform for CRM"

November 24, 2021

5.0

Our company's all customer data from all operations and units is on one place. We are following our sales funnel in there. Collecting, managing, accessing and reporting is so easy and qualifed.

Pros

Easy to customize according to organizational needs and sectoral requirements.

Cons

Price is a bit higher according to similar solutions.

Review Source

AS

Al S.  
Marketing Tech Leader  
  
Used the software for: 2+ years

### "Salesforce requires investment "

March 13, 2018

5.0

I’m a big fan of Salesforce and have used it for about 6 years in a variety of roles. If you are willing to make the investments in customization it can be a business expansion tool.

Pros

Salesforce is enormously powerful and flexible, able to adapt to most any businesses type or stage.

Cons

You must have a Salesforce Certified developer to get the most out of the platform - that means code development, testing and documentation. This skill set comes at a price and up for enterprise level development resources. We built a customized version of Opportunities with a developer. Leadership was not well equipped to understand this approach (versus a subscription app).

Review Source

AC

Alexandre C.  
BDR  
Information Technology and Services  
Used the software for: 6-12 months

### "Strong CRM for Sales and Marketing"

August 29, 2022

4.0

As a Sales I use everyday to track and integrate new leads. I can convert it and track with my team many data with the different dashboard.

Pros

It is clear that Salesforce is complete about features, useful and help to track a lot of KPI. As the leader of the market, it is up to date, possible also to have a strong authentication with a security key.

Cons

Maybe the design if you compare with other CRM that are more attractive. It is little bit austere in my opinion.

Review Source

VR

Verified Reviewer  
Entertainment Account Executive  
Newspapers  
Used the software for: 6-12 months

### "Much better version of Salesforce, in every way"

May 30, 2019

5.0

Pros

Everything about it was faster and sleeker and better designed and easier to use than normal (classic?) Salesforce, and I have used both extensively at 2 different jobs. Absolutely worth the money

Cons

No flaws compared to normal Salesforce, but I assume the higher price is the reason that my current company isn't using it so maybe it is overpriced?

Review Source

Ashleigh H.  
BDM  
Accounting  
Used the software for: 6-12 months

### "Fantastic for large organisations but expensive"

July 26, 2020

4.0

Great but too expensive for what we require. We've decided we'll be moving to an alternative supplier once our contract expires.

Pros

It's great how robust the system is. It really helped us implement better support and sales processes within the business

Cons

Setup is extremely difficult, which is why they recommend you use a third party partner which is extremely expensive.

Review Source

BL

Brian L.  
Account Executive Team Lead  
  
Used the software for: 2+ years

### "almost perfect CRM"

October 10, 2018

5.0

Pros

Salesforce is a great CRM. You are able to track the full sales cycle, from leads to wins to dispatching of produce or service. You can customize the fields your company needs, and remove the ones you don't need.

Cons

If you are new to CRM, you can easily get overwhelmed with all the options. With saying that, if Salesforce is your first CRM and you try others, you will find most, if not all, fall short.

Review Source

VR

Verified Reviewer  
Senior Engineer Software  
Computer Hardware  
Used the software for: Less than 6 months

### "Modern simple to use but very improvable"

November 20, 2018

4.0

My personal experience has been satisfactory the only thing that the transition has been a bit slow but this can be something internal to my company

Pros

This application is being implemented in my company recently to record reports and orders of services. It is very easy to use and simple. It has very practical options that help optimize processes in a single click and in some cases automatically. It has several areas of opportunity

Cons

It has several areas of opportunity. since for very large transnational companies the adaptation of this new aplicaicon is a little difficult, since improvements have to be made little by little. A company not of this magnitude will undoubtedly have an excellent application

Review Source

KS

Kate S.  
Developer  
  
Used the software for: 2+ years

### "Powerful product if you know how to use it."

April 27, 2018

4.0

Overall the system is great, and helps us a lot with productivity and sales. But you'll need to know their language and structure for setting up anything customized to your organization, and you should hope you don't need help from their support team, as the team is generally useless. We've had billing issues last 6+ months, dealt with customer service reps who knew less than we did, and had our account manager change every 2 months or so because the turnover is so high.

Pros

Lots of features, easy to use once it is set up, plenty of options for add-ons and integrations with other systems

Cons

Additional features can be pricey, customer service is terrible, they'll charge you for everything additional

Review Source

NR

Nate R.  
Accountant  
  
Used the software for: 2+ years

### "Decent Web Based CRM"

April 19, 2018

3.0

To me it feels like a decent middle of the road option for growing firms that don't want a major outlay in cost to develop a CRM system, but still need to be able to customize their CRM to meet their needs.

Pros

Its not bad for what you get. Allows for a decent amount of customization. You can get it fairly close to setup on how you want to use it. Can access your information from anywhere due to it being in the cloud. Does have a lot of modules that can further customize the interface, but some of them do get rather pricey.

Cons

Is it a subscription based model. so you'll have to look elsewhere if you want a one time up front payment. Interface can be slow to load at times depending on your internet speed. Support is generally ok, but sometimes responses can be 24-48 hours.

Review Source

KG

Kelly G.  
Recruiter  
  
Used the software for: 2+ years

### "Big name, but not a lot of support when needed."

January 11, 2018

4.0

Look at other options before shelling out thousands for this.

Pros

Dashboard and reporting were amazing for me to manage my team. I loved being able to see where projects were in relation to each step.

Cons

Hard to utilize at times. The back and forth conversations (we used the chatter feature once that was released) were terrible, notifications weren't working, and support couldn't do anything to help.

Review Source

VR

Verified Reviewer  
Business Systems Analyst  
Computer Networking  
Used the software for: 6-12 months

### "Recently transition from Classic to Lightning"

March 5, 2019

5.0

Fantastic experience. Lightning rocks!

Pros

Very exciting new user experience and equally exciting new features from the Admin perspective.

Cons

Change is always tough... there are a few minor config/setup features that do not translate seamlessly from Classic. Though missed, there are usually suitable workarounds.

Review Source

MK

Matthew K.  
Director of Sales & Service, Growth Spark Media  
Broadcast Media  
Used the software for: 1-2 years

### "Salesforce can replace all your other software"

February 13, 2018

5.0

the ability to manage our sales and service from one platform without errors in data as account info is entered ONCE and then referenced instead of copied.

Pros

I love the fact that Salesforce can be whatever you need/want it to be. Without knowing any code you can build a system that will take the place of all your other business process software.

Cons

some of the UI look/feel is still a bit "old" looking, even since lightning was released. I also don't like that you have to switch back to the "classic" view to accomplish certain tasks but i'm sure that will change.

Review Source

KS

Kyle S.  
Project Manager  
  
Used the software for: 2+ years

### "Used this product as a salesman for a concrete company. "

January 16, 2018

4.0

I used this product for 3 years.

Pros

I liked the opening interface that was easy to understand with graphs and charts. The ease of adding information such as phone calls or meetings was very quick and easy to understand.

Cons

Not enough features to be considered a true cloud based sales management product. I believe there could be more tracking and helpful tips to use the product.

Review Source

TL

Tanner L.  
RSM  
Computer Software  
Used the software for: 2+ years

### "Lightning or Nothing"

December 6, 2019

5.0

Organizing customers, contacts, opportunities. Recording calls, notes and business closed.

Pros

Salesforce needed a facelift for sometime and the lightning platform did just that. It makes it way easier to navigate and get information much quicker.

Cons

There are something things that I dislike about creating quotes. I find it a little more difficult than should be to create some easy quotes.

Review Source

MF

Mike F.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "SalesForce is a solid CRM solution"

July 22, 2022

5.0

Overall we were satisfied with the software's robust list of features.

Pros

We liked the ease of use and ability to track all customer data including lead generation, calls, management and financials.

Cons

The licensing became an obstacle as we continued to grow.

Review Source

Stewart P.  
Inside Sales  
  
Used the software for: 6-12 months

### "Easy to use. Critical for business."

July 16, 2018

4.0

Pursuing leads easily.

Pros

Ease of use. Totally comprehensive in all aspects of our CRM needs. Captures all the info we need, plus houses our quote software.

Cons

A little slow at times, other than that I don't really have any complaints. Pretty simple, really and covers everything.

Review Source

DG

Desmond G.  
Team Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Desmond review"

September 5, 2022

5.0

Pros

being able to setup custom reports and which fields that you want to check so you can report it easily to your management team, it also help u track the progress of each deal and which stage are they at.

Cons

sometimes, it allows you to open too many tabs on salesforce without knowing and it would lag the system. it would be better if a limit was placed on the number of tabs you can open.

Review Source

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