# Page 11 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Salesforce Platform the right Workflow Management solution for you? Explore 392 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/268338/App-Cloud/reviews

---

Salesforce Platform

4.4 (392)

[View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 11 - Reviews of Salesforce Platform

## Showing most helpful reviews

Showing 251-275 of 392 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Technical support  
Computer Hardware  
Used the software for: 6-12 months

### "My every day tool"

August 30, 2019

5.0

Greate tool for my daily work

Pros

We use the chat option to give technical support to ur customer's we can do everything we need to help the people who contacted me

Cons

Some times lag's and we need to constantly refresh the page and is not easy to set up with all internet browser

Review Source

FA

Felipe A.  
CEO  
  
Used the software for: 2+ years

### "Salesforce platform review"

October 17, 2018

4.0

I think it would be a great solution if they work in the user interface

Pros

The solution is very complete in the management and control tools. Delivering detailed information for decision making

Cons

147/5000 the solution for the selling user is very complex in its use and does not motivate the sales force to use it as a facilitator for their activities

Review Source

Rebecca K.  
Sales Associate  
Retail  
Used the software for: 6-12 months

### "Great Software for Sales/Marketing!"

August 1, 2019

5.0

Pros

I love the new layout of Lightening vs. Salesforce Classic! The homepage really helps me focus on my tasks at hand, and I find Sales Path to be extremely useful.

Cons

I'm very happy with salesforce lightening and feel it has helped me grow my business.

Review Source

BT

Benoit T.  
Analyste  
Telecommunications  
Used the software for: 1-2 years

### "Polyvalent"

December 6, 2023

4.0

Pros

Plusieurs fonctionnalité qui facilite l'automatisation de processus. Interface simple et bon outil de reporting

Cons

Une certaine complexité initiale peut découragé certain usagé

Review Source

VR

Verified Reviewer  
Business Technology Analyst  
Management Consulting  
Used the software for: I used a free trial

### "Crystal clear UI"

December 18, 2019

5.0

Overall, lightening provides a very good experience. The clear sections and adaptability of the platform is really amazing. Its hopeful that its shortcomings will be taken care of in the near-future releases. Salesforce has proven its robust nature over the past decade.

Pros

It has been an amazing experience using the lightning Platform. A crystal clear UI has ultimately resulted into a very satisfied user experience. It even provides end users the option to edit page layout as per their preference and needs.

Cons

Certain features are still not available in the lightning version of salesforce. History tracking for transactions is still not an easy feature.

Review Source

TB

Tanya B.  
Customer Success Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Necessary for our team!"

August 31, 2021

4.0

Pros

My team uses Salesforce on a daily basis to help keep track of communications with our customers.

Cons

Some admin details are hard to figure out, but I am thankful for the Trailhead tutorials.

Review Source

WC

Wilfredo C.  
Team Lead  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Absolute Horror of a CRM!"

October 10, 2022

3.0

Pros

There’s a lot to be desired by this CRM. I used a hubspot Prior and there is wonky data analytic reports, super cluttered, and the new Einstein feature sucks.

Cons

Everything about this platform sucks. I only have to use it it because it’s the enablement tool given by my client.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Mandated with my client.

Review Source

SF

Samanth F.  
Executive Assistant/Associate  
  
Used the software for: 1-2 years

### "First introduction to Campaigns"

May 1, 2018

4.0

Pros

Marketing includes simple campaign management capabilities such as account segmentation, target list generation, lead source tracking and packaged reports. This was my first introduction to campaigns and it was a comfortable transition from our old software. Again, I used it in a past position not currently.

Cons

The software comes with a high price tag that is not suitable to a company our size but I would definitely try it again once we grow.

Review Source

JT

Jonathan T.  
Manager, Corporate & Community Engagement  
  
Used the software for: 2+ years

### "I love the sales force platform it makes my job easy in managing our volunteers. "

February 1, 2018

5.0

Pros

I like the ability to be able to track our volunteer hours from the day they started. Its awesome because volunteers can reach out to us and retrieve that information. The most amazing thing I like about sales force is the ability to run reports through specific filters to allow me to extract the information that I need. I like the fact that I am able to reach out to a customer service rep who is able to walk me step by step of what I need and how to work through salesforce

Review Source

JB

Jeffrey B.  
Project Manager  
  
Used the software for: 2+ years

### "Salesforce can be a robust CRM and Sales management tool"

April 26, 2018

4.0

This is a great platform for managing a dispersed sales team. If you have the resources and funding available this can be a valuable tool to help drive sales in your organization.

Pros

There is no software to buy. You get the Salesforce platform and all of their continual updates. You can also extensively customize your site to meet your specific business needs. Since the platform is in the cloud everything stays in sync. There are many 3rd party solutions you can tie into.

Cons

The monthly subscription fees need to be considered for the amount of users you have. You will likely need to have a developer in your business or hire out a contractor to build your site. Depending on complexity this can get expensive.

Review Source

VR

Verified Reviewer  
Regional Marketing Specialist  
Computer Software  
Used the software for: 2+ years

### "Really powerful if you know how to use it"

April 10, 2018

4.0

Pros

The platform is capable of a lot. It's also very customizable - you can really configure it to work for your organizations unique needs.

Cons

It sacrifices user-friendliness in favor of customizability. Which is mostly a good thing, but it is really cumbersome. And it just looks bad.

Review Source

ET

Erikka T.  
Sales Support Representative  
Hospitality  
Used the software for: 2+ years

### "Salesforce Lightning"

October 17, 2018

5.0

Pros

It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning.

Cons

Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured.

Review Source

JV

Joel V.  
Inside Sales Specialist  
E-Learning  
Used the software for: Less than 6 months

### "Salesforce is one of the best "

March 20, 2023

5.0

overall experience using salesforce was amazing.

Pros

Salesforce is one of the best Customer Relation Management platform. Much more easier to use, is very efficient and effective. I would recommend all using this as a default platform.

Cons

there isn't anything i dislike of salesforce as of now. its more convenient in every way.

Review Source

DK

DYLAN K.  
Client Manager  
  
Used the software for: 2+ years

### "Challenging"

September 11, 2018

3.0

I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much.

Pros

There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.

Cons

It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right.

Review Source

VR

Verified Reviewer  
Manger of Customer Success/Support  
Consumer Services  
Used the software for: 6-12 months

### "Salesforce"

January 9, 2019

4.0

Pros

The features with Salesforce Lightning are second to none. Best CRM on the market.

Cons

The lightning interface is an adjustment for someone who has used Salesforce classic for years.

Review Source

iB

ian B.  
Prevent Manager  
Information Technology and Services  
Used the software for: 2+ years

### "A great Platform to Integrate"

January 29, 2024

4.0

It is a highly recommended tool to stay competitive.

Pros

It is based in the cloud and allows the team to use a lot of different tools and features that enable us to be more efficient.

Cons

There are times when it doesn't perform as fast as other times of the da.

Review Source

BP

Binu P.  
Financial Accountant  
Automotive  
Used the software for: 2+ years

### "Salesforce Platform"

August 22, 2022

4.0

Pros

Emailing POC query was easy, tracking was also good

Cons

Connectivity to ERP was limited, i lost this due to contract cancellation

Review Source

Sean M.  
Participant Services Inbound Supervisor  
Hospitality  
Used the software for: 6-12 months

### "Salesforce At a Not-For Profit"

September 5, 2018

4.0

Pros

Salesforce is very stable, we rarely encounter any bugs in day to day use.

Cons

Lots of dead space in some of our screens, lots of white, poor accessibility options.

Review Source

AB

Andie B.  
IT Programmer/Analyst  
  
Used the software for: 6-12 months

### "I like the new look, but I am missing features."

May 30, 2018

4.0

You get the continual improvement from Salesforce. All the new releases have new features for Lightning. No new development is coming out for Classic.

Pros

I mostly like new look. There are a few new ways to organize they way components sit on the page that bring the more important things to the eye of the user in a more efficient way.

Cons

I least like that there are features that seem pretty usable still are not brought over before launch. It felt, although explained that there would be waves of new functionality, like it was rushed and launched before really ready.

Review Source

JK

Jillian K.  
Communications Specialist  
  
Used the software for: 1-2 years

### "SalesForce: A Force to be Reckoned With"

February 9, 2018

4.0

Overall, I am pretty happy with SalesForce as a platform.

Pros

I like that this is the easiest CRM solution that I have worked with in my career. The pipeline is easy to follow, you can create your own tabs for organization, and it helps us all stay on the same page.

Cons

Training and support is a bit lax and could use a better forum/chat/phone line to be able to access when questions do arise.

Review Source

CS

Courtney S.  
Office Manager and Teacher  
Education Management  
Used the software for: 1-2 years

### "Salesforce Platform - provider of efficiency and reliability"

January 12, 2024

3.0

We will definitely continue to use the Salesforce Platform as it has enhanced our lead management and provided us with more efficient ways of data tracking etc.

Pros

Salesfroce Platform has made our administration tasks more efficient and reliable.

Cons

Sometimes we struggle to find data/notes from our customers

Review Source

TW

Tracy W.  
Medical Information Operation Specialist  
  
Used the software for: 1-2 years

### "Salesforce helps our systems talk to each other"

March 12, 2018

4.0

Salesforce makes our jobs easier. The training is like a video game which makes it more interesting to learn.

Pros

The platform allows our systems to talk to each other and integrate information. This creates more meaning metrics and allows us to run reports with combined data from different systems.

Cons

We would like the ability to change the color of the graphs, so that we can have consistency across our reports, but there is a limitation and the colors often change and we can't alter the colors. There is also a file size limitation, so we are not able to upload certain files for sharing.

Review Source

VH

Vicky H.  
Systems Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Generally good functionality"

September 10, 2017

4.0

Pros

Once you are used to the Salesforce platform it is easy to navigate around and switch between screens. Easy to set up custom objects and fields where required to enhance standard functionality.

Cons

Reporting is terrible. Data can be accessed but the output formats when manually running and scheduling reports is non-workable. Restrictions in the ability to add products form multiple pricebooks to one order.

Review Source

JP

Jacob P.  
Director of Business Development  
Security and Investigations  
Used the software for: 6-12 months

### "Sales Force"

May 11, 2021

3.0

I was not particularly happy with this system - nothing can be changed, cannot use a "custom" part number - which I find it hard to believe no other company would like a line item to just freely type in on a quote. Customer service was not that great - especially if you are not one of the bigwig companies to make things happen. Overall, I would not use Salesforce.

Pros

I did not really like anything about this software. Perhaps, if we were a billion dollar business we could make it work towards our needs, but they were unwilling to do that.

Cons

The flow of how the CRM work is not user friendly.

Review Source

SB

Stacy B.  
SDR  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Makes my job so much easier"

July 13, 2022

5.0

It's been great! It makes my workflow so much cleaner.

Pros

I use every aspect of Salesforce but I love the custom reporting.

Cons

I've had to get help from someone more experienced to help me with the custom reporting.

Review Source

Similar Products

Featured