# Page 11 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Salesforce Platform the right Workflow Management solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268338/App-Cloud/reviews --- Salesforce Platform 4.4 (395) [View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 11 - Reviews of Salesforce Platform ## Showing most helpful reviews Showing 251-275 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Mike F. Manager Information Technology and Services Used the software for: 2+ years ### "SalesForce is a solid CRM solution" July 22, 2022 5.0 Overall we were satisfied with the software's robust list of features. Pros We liked the ease of use and ability to track all customer data including lead generation, calls, management and financials. Cons The licensing became an obstacle as we continued to grow. Review Source Stewart P. Inside Sales Used the software for: 6-12 months ### "Easy to use. Critical for business." July 16, 2018 4.0 Pursuing leads easily. Pros Ease of use. Totally comprehensive in all aspects of our CRM needs. Captures all the info we need, plus houses our quote software. Cons A little slow at times, other than that I don't really have any complaints. Pretty simple, really and covers everything. Review Source DG Desmond G. Team Lead Information Technology and Services Used the software for: 1-2 years ### "Desmond review" September 5, 2022 5.0 Pros being able to setup custom reports and which fields that you want to check so you can report it easily to your management team, it also help u track the progress of each deal and which stage are they at. Cons sometimes, it allows you to open too many tabs on salesforce without knowing and it would lag the system. it would be better if a limit was placed on the number of tabs you can open. Review Source VR Verified Reviewer Technical support Computer Hardware Used the software for: 6-12 months ### "My every day tool" August 30, 2019 5.0 Greate tool for my daily work Pros We use the chat option to give technical support to ur customer's we can do everything we need to help the people who contacted me Cons Some times lag's and we need to constantly refresh the page and is not easy to set up with all internet browser Review Source FA Felipe A. CEO Used the software for: 2+ years ### "Salesforce platform review" October 17, 2018 4.0 I think it would be a great solution if they work in the user interface Pros The solution is very complete in the management and control tools. Delivering detailed information for decision making Cons 147/5000 the solution for the selling user is very complex in its use and does not motivate the sales force to use it as a facilitator for their activities Review Source Rebecca K. Sales Associate Retail Used the software for: 6-12 months ### "Great Software for Sales/Marketing!" August 1, 2019 5.0 Pros I love the new layout of Lightening vs. Salesforce Classic! The homepage really helps me focus on my tasks at hand, and I find Sales Path to be extremely useful. Cons I'm very happy with salesforce lightening and feel it has helped me grow my business. Review Source BT Benoit T. Analyste Telecommunications Used the software for: 1-2 years ### "Polyvalent" December 6, 2023 4.0 Pros Plusieurs fonctionnalité qui facilite l'automatisation de processus. Interface simple et bon outil de reporting Cons Une certaine complexité initiale peut découragé certain usagé Review Source VR Verified Reviewer Business Technology Analyst Management Consulting Used the software for: I used a free trial ### "Crystal clear UI" December 18, 2019 5.0 Overall, lightening provides a very good experience. The clear sections and adaptability of the platform is really amazing. Its hopeful that its shortcomings will be taken care of in the near-future releases. Salesforce has proven its robust nature over the past decade. Pros It has been an amazing experience using the lightning Platform. A crystal clear UI has ultimately resulted into a very satisfied user experience. It even provides end users the option to edit page layout as per their preference and needs. Cons Certain features are still not available in the lightning version of salesforce. History tracking for transactions is still not an easy feature. Review Source TB Tanya B. Customer Success Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Necessary for our team!" August 31, 2021 4.0 Pros My team uses Salesforce on a daily basis to help keep track of communications with our customers. Cons Some admin details are hard to figure out, but I am thankful for the Trailhead tutorials. Review Source WC Wilfredo C. Team Lead Outsourcing/Offshoring Used the software for: 6-12 months ### "Absolute Horror of a CRM!" October 10, 2022 3.0 Pros There’s a lot to be desired by this CRM. I used a hubspot Prior and there is wonky data analytic reports, super cluttered, and the new Einstein feature sucks. Cons Everything about this platform sucks. I only have to use it it because it’s the enablement tool given by my client. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Mandated with my client. Review Source SF Samanth F. Executive Assistant/Associate Used the software for: 1-2 years ### "First introduction to Campaigns" May 1, 2018 4.0 Pros Marketing includes simple campaign management capabilities such as account segmentation, target list generation, lead source tracking and packaged reports. This was my first introduction to campaigns and it was a comfortable transition from our old software. Again, I used it in a past position not currently. Cons The software comes with a high price tag that is not suitable to a company our size but I would definitely try it again once we grow. Review Source JT Jonathan T. Manager, Corporate & Community Engagement Used the software for: 2+ years ### "I love the sales force platform it makes my job easy in managing our volunteers. " February 1, 2018 5.0 Pros I like the ability to be able to track our volunteer hours from the day they started. Its awesome because volunteers can reach out to us and retrieve that information. The most amazing thing I like about sales force is the ability to run reports through specific filters to allow me to extract the information that I need. I like the fact that I am able to reach out to a customer service rep who is able to walk me step by step of what I need and how to work through salesforce Review Source JB Jeffrey B. Project Manager Used the software for: 2+ years ### "Salesforce can be a robust CRM and Sales management tool" April 26, 2018 4.0 This is a great platform for managing a dispersed sales team. If you have the resources and funding available this can be a valuable tool to help drive sales in your organization. Pros There is no software to buy. You get the Salesforce platform and all of their continual updates. You can also extensively customize your site to meet your specific business needs. Since the platform is in the cloud everything stays in sync. There are many 3rd party solutions you can tie into. Cons The monthly subscription fees need to be considered for the amount of users you have. You will likely need to have a developer in your business or hire out a contractor to build your site. Depending on complexity this can get expensive. Review Source VR Verified Reviewer Regional Marketing Specialist Computer Software Used the software for: 2+ years ### "Really powerful if you know how to use it" April 10, 2018 4.0 Pros The platform is capable of a lot. It's also very customizable - you can really configure it to work for your organizations unique needs. Cons It sacrifices user-friendliness in favor of customizability. Which is mostly a good thing, but it is really cumbersome. And it just looks bad. Review Source ET Erikka T. Sales Support Representative Hospitality Used the software for: 2+ years ### "Salesforce Lightning" October 17, 2018 5.0 Pros It's a really great tool for mobile users. Salesforce Classic isn't as user friendly. I work on a sales team and we depend on Salesforce Lightning. Cons Not all fields are always functional on my mobile but this may be a problem within our company and how we have SF configured. Review Source JV Joel V. Inside Sales Specialist E-Learning Used the software for: Less than 6 months ### "Salesforce is one of the best " March 20, 2023 5.0 overall experience using salesforce was amazing. Pros Salesforce is one of the best Customer Relation Management platform. Much more easier to use, is very efficient and effective. I would recommend all using this as a default platform. Cons there isn't anything i dislike of salesforce as of now. its more convenient in every way. Review Source DK DYLAN K. Client Manager Used the software for: 2+ years ### "Challenging" September 11, 2018 3.0 I'd prefer something smooth and easy to use. Salesforce is the best of all the mediocre tools available. Not saying much. Pros There's a ton of information available...it's everywhere. Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent. Cons It's slow. Difficult to navigate. The user interface definitely needs an upgrade. The same set of information can be found multiple times and you have no idea what's right. Review Source VR Verified Reviewer Manger of Customer Success/Support Consumer Services Used the software for: 6-12 months ### "Salesforce" January 9, 2019 4.0 Pros The features with Salesforce Lightning are second to none. Best CRM on the market. Cons The lightning interface is an adjustment for someone who has used Salesforce classic for years. Review Source iB ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "A great Platform to Integrate" January 29, 2024 4.0 It is a highly recommended tool to stay competitive. Pros It is based in the cloud and allows the team to use a lot of different tools and features that enable us to be more efficient. Cons There are times when it doesn't perform as fast as other times of the da. Review Source BP Binu P. Financial Accountant Automotive Used the software for: 2+ years ### "Salesforce Platform" August 22, 2022 4.0 Pros Emailing POC query was easy, tracking was also good Cons Connectivity to ERP was limited, i lost this due to contract cancellation Review Source Sean M. Participant Services Inbound Supervisor Hospitality Used the software for: 6-12 months ### "Salesforce At a Not-For Profit" September 5, 2018 4.0 Pros Salesforce is very stable, we rarely encounter any bugs in day to day use. Cons Lots of dead space in some of our screens, lots of white, poor accessibility options. Review Source AB Andie B. IT Programmer/Analyst Used the software for: 6-12 months ### "I like the new look, but I am missing features." May 30, 2018 4.0 You get the continual improvement from Salesforce. All the new releases have new features for Lightning. No new development is coming out for Classic. Pros I mostly like new look. There are a few new ways to organize they way components sit on the page that bring the more important things to the eye of the user in a more efficient way. Cons I least like that there are features that seem pretty usable still are not brought over before launch. It felt, although explained that there would be waves of new functionality, like it was rushed and launched before really ready. Review Source JK Jillian K. Communications Specialist Used the software for: 1-2 years ### "SalesForce: A Force to be Reckoned With" February 9, 2018 4.0 Overall, I am pretty happy with SalesForce as a platform. Pros I like that this is the easiest CRM solution that I have worked with in my career. The pipeline is easy to follow, you can create your own tabs for organization, and it helps us all stay on the same page. Cons Training and support is a bit lax and could use a better forum/chat/phone line to be able to access when questions do arise. Review Source CS Courtney S. Office Manager and Teacher Education Management Used the software for: 1-2 years ### "Salesforce Platform - provider of efficiency and reliability" January 12, 2024 3.0 We will definitely continue to use the Salesforce Platform as it has enhanced our lead management and provided us with more efficient ways of data tracking etc. Pros Salesfroce Platform has made our administration tasks more efficient and reliable. Cons Sometimes we struggle to find data/notes from our customers Review Source TW Tracy W. Medical Information Operation Specialist Used the software for: 1-2 years ### "Salesforce helps our systems talk to each other" March 12, 2018 4.0 Salesforce makes our jobs easier. The training is like a video game which makes it more interesting to learn. Pros The platform allows our systems to talk to each other and integrate information. This creates more meaning metrics and allows us to run reports with combined data from different systems. Cons We would like the ability to change the color of the graphs, so that we can have consistency across our reports, but there is a limitation and the colors often change and we can't alter the colors. There is also a file size limitation, so we are not able to upload certain files for sharing. 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