# Page 14 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Salesforce Platform the right Workflow Management solution for you? Explore 392 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/268338/App-Cloud/reviews

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Salesforce Platform

4.4 (392)

[View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of Salesforce Platform

## Showing most helpful reviews

Showing 326-350 of 392 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Very easy to create apps and deploy internally faster"

December 14, 2017

5.0

Pros

Works seamlessly with Salesforce. Have built one custom app for internal usage.. it is a breeze.. Awesome job guys :)

Cons

More connectors for other external applications would be good. Hope that is on the anvil. More trailhead course on it would be helpful

Review Source

AS

Alejandra S.  
Analista trade marketing  
Human Resources  
Used the software for: Less than 6 months

### "Excelente servicio al cliente "

July 23, 2023

5.0

Pros

Siempre están atentos a brindar buena atención cuando uno tiene algún requerimiento

Cons

En ocasiones se complica la forma de manejarlo pero siempre están atentos a ayudar

Review Source

Tanner H.  
Sales Development Representative  
Computer Software  
Used the software for: Less than 6 months

### "Best CRM ive come across"

February 13, 2019

5.0

I am managing my leads and contacts in a way that I could not on my own.

Pros

I love how Salesforce makes managing your pipeline organized.

Cons

I think the help center could be a little bit better. I find the long articles confusing and unclear

Review Source

AG

Allison G.  
Finance Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "A forced upgrade with issues"

October 28, 2019

3.0

I don't like that we are being forced to switch to Lightning. My colleagues and I all liked the old platform just fine, and have found Lightning to be glitchy. Overall this forced upgrade has been very inconvenient for us.

Pros

It's hard for me to find something positive to say here, as my colleagues and I were all pretty happy with the old platform. I can say that we have used Salesforce for a long time and have found it reliable and easy to use.

Cons

The calendar is pretty awful now. We relied heavily on the old calendar and have had to shop around for third party plugins that will enable us to do what we need to do. We're still working on this.

Review Source

EH

El H.  
Services Sales Consultant  
Computer Software  
Used the software for: 1-2 years

### "Salesforce is nice and I love the functionality, but I find it clunky"

November 7, 2022

4.0

I like Salesforce, but it's not my favorite option.

Pros

I like that there are way more reporting features than the competition and it's easy to view activity reports.

Cons

I find both Salesforce and Salesforce Lightning outdated and clunky compared to the competition, and I wish it was more user friendly.

Review Source

JO

Jake O.  
Marketing  
  
Used the software for: 6-12 months

### "A Marketer administrating a clients Saleforce CRM for Lead Management"

April 12, 2018

4.0

Great product, can see why there's such a huge following of people that support the system.

Pros

Lot of features, very robust, and has many ways you can customize the platform to fit the needs of a specific business.

Cons

Sometimes its bit difficult to navigate around to where you need to go to resolve an issue. The free content that helps one better understand the platform requires a form fill to then be contacted by a sales person for a product you already own.

Review Source

BN

Brandon N.  
ops coordinator  
  
Used the software for: 1-2 years

### "Amazing CRM"

April 9, 2018

5.0

Pros

Salesforce has a majority of the details I need to retain on file for my customers in one simple place.

Cons

I don't like that a few of our data portals aren't able to sync with the salesforce platform. I'm sure down the road a lot more portals will be able to sync with the network.

Review Source

Ryan R.  
Business Development  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Keeps me organized"

September 8, 2018

5.0

Pros

Keeps me organized with all the leads I have been following up on. Super simple to see where each of the leads are in on the sales process.

Cons

It can get a bit confusing with all the additional apps.

Review Source

Jaime S.  
Account manager  
Veterinary  
Used the software for: Less than 6 months

### "Jaime- lighting sales force review "

December 22, 2018

5.0

Logging calls, having all recent activity in one place is great

Pros

The ease of use. I can add files, log calls easily, and store a lot of information on my accounts.

Cons

Sometimes it is hard to find certain features.

Review Source

VR

Verified Reviewer  
Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "AMAZING! Best tool ever!"

July 19, 2019

5.0

Pros

It's very easy to use, you have everything you need in the same place, and anybody in the company can use it!

Cons

Nothing in particular, it's endless the number of things you can do!

Review Source

AR

Ajay R.  
Account Manager  
  
Used the software for: 1-2 years

### "Salesforce Review"

April 11, 2018

5.0

Pros

Easy to use platform, ability to track cases, document storage, central repository, used by many clients

Cons

Not as intuitive for newer user, requires intermediate level of training, Can potentially be expensive to use for non enterprise users

Review Source

VR

Verified Reviewer  
Resident Manager  
  
Used the software for: 6-12 months

### "Great platform and easy to use"

February 26, 2018

4.0

Pros

All relevant information is available on platform. Reduces need to save information in other places.

Cons

The design isn't the best. Its clunky and hard to navigate at times. Information overload at times.

Review Source

AV

Amanda V.  
Scientific Trainer  
Biotechnology  
Used the software for: I used a free trial

### "Great features, need additional training"

March 6, 2019

4.0

Pros

This software has a ton of options and features available. It's pretty seamless to integrate this with the sales team. We cna automate out entire marketing plan. It's nice we are able to put in parameters from the marketing director and load it into his dashboard.

Cons

The first few weeks were really confusing! This has a steep learning curve and required a lot of training. It wasn't as simple as I thought it would have been. However, once I've had some training I've gotten used ot the interface. It's just not as simple as I thought it would be.

Review Source

DB

Daniel B.  
Customer Support Specialist  
  
Used the software for: Less than 6 months

### "Great CRM Platform! Only Minor Grievances"

January 11, 2018

4.0

Pros

I love the ability to run reports based on different selections of data and have the reports pull accurate information. All too often, I have had CRM's in the past that would provide inaccurate data despite searching for correct fields. I also really like the ease of use to edit records on the fly. Very convenient

Cons

I don't always like that I have to click through so many tabs in order to get the information that I needed. I wish there were spots to create shortcuts, and maybe there is, but our company does not utilize them...

Review Source

DH

Don H.  
Marketing Assistant  
  
Used the software for: 1-2 years

### "Bad Program, lots of issues"

November 14, 2017

1.0

Pros

Everything in one place for your customers, one program, one screen for most of the information needed.

Cons

Too buggy, customer service took too long to fix even one issue that we had, especially after updates of the program

Review Source

KT

Kristine T.  
Freelance NetSuite Consultant  
  
Used the software for: 1-2 years

### "Salesforce user review"

January 11, 2018

3.0

Pros

I have used Salesforce as our CRM system it was easy to use and easy to navigate. It has a lot of features.

Cons

Services are expensive. It is not easy to customize and costs an arm and a leg to hire someone to do it.

Review Source

AL

Andrew L.  
Marketing Assistant  
  
Used the software for: 6-12 months

### "One of the Best CRM Tools in the Market"

February 17, 2018

5.0

N/A

Pros

Salesforce is intuitive, easy to learn and use. As a person working in Marketing/Sales, Salesforce has all the info needed to better target and reach our customer base. The biggest plus is that because it's one of the leading CRM software in the market, it easily integrates with other Marketing/Sales software that we use.

Cons

I'd love to receive a certification on Salesforce by taking some courses. However, they are quite pricey and more geared towards corporate-level training. I wish there could be an accessible/affordable course offered by Salesforce.

Review Source

RT

Raewyn T.  
Manager  
  
Used the software for: 1-2 years

### "Big and feature rich"

April 13, 2018

5.0

Pros

Salesforce has grown over the years into a mega platform and so it has something for everyone, but you need to really understand your requirements to ensure it's the best fit for your organisation.

Cons

It can be overwhelming if you don't know what you need or want to build. The User experience has improved but I feel is still behind some competitor products.

Review Source

Sanchita B.  
  
  
Used the software for: 1-2 years

### "null"

April 29, 2016

4.0

Review Source

VR

Verified Reviewer  
Marketing & Sales Operations Manager  
Computer Software  
Used the software for: 6-12 months

### "The Best"

November 7, 2018

5.0

Pros

The best platform for a growing business from an operations standpoint.

Cons

A lot to learn and sometimes feels pricey.

Review Source

RM

Robert M.  
Customer support  
Financial Services  
Used the software for: 6-12 months

### "Decent software for developing app developments"

September 20, 2022

4.0

Overall my experience has been good. I have optimized business processes and developed my work more efficiently.

Pros

The software is quite easy to use and it has good features for developing apps and extending a CRM's reach and functionality.

Cons

It is not the best product in the market. It lacks some crucial features that other platforms have and it is is fairly expensive.

Review Source

RP

Rina P.  
Event Manager  
Newspapers  
Used the software for: 1-2 years

### "Salesforce Review"

May 9, 2022

5.0

Pros

I like Salesforce for tracking our partners and members, and creating reports.

Cons

It's not the most intuitive platform. Needs some training and trials to get used to the functionalities

Review Source

VR

Verified Reviewer  
CFO  
Financial Services  
Used the software for: 1-2 years

### "Great CRM"

April 26, 2021

5.0

Pros

I love how this platform works and integrates with so many other tools, allowing for easy tracking and monitoring of leads, successes,etc in the client life cycle

Cons

It is quite pricey compared to some other CRM's in the market but I think the functionality sets it apart from its cheaper competitors

Review Source

SS

Steven S.  
Director, BCM  
Insurance  
Used the software for: 1-2 years

### "Fairly simple to use, however, some education is necessary to fully enjoy the platform."

November 14, 2017

4.0

Nearly unlimited uses for how we manage the information, pull / run reports, display dashboards, and maintain oversight of our multiple plans throughout the globe.

Pros

Very robust, capable of much more than we utilize it's capabilities. Along with Conga, it allows for the running of reports, plans, etc. Virtually limitless in how you want to manage things.

Cons

Somewhat clunky at first until you start using it, so it comes down to time in the tool to become more comfortable to expand how we engage the tool's capabilities.

Review Source

VP

Varun P.  
Administrative Assistant  
  
Used the software for: 2+ years

### "Great cool for tracking leads and business efforts"

March 22, 2018

5.0

Pros

Salesforce is a very streamlined platform. We use it to track sales leads as well as reporting. The reporting is very robust and it allows multiple users onto one account.

Cons

The reporting has a little bit of a learning curve but besides that the new interface is much better than the old one.

Review Source

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