# Page 7 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Salesforce Platform the right Workflow Management solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268338/App-Cloud/reviews --- Salesforce Platform 4.4 (395) [View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 7 - Reviews of Salesforce Platform ## Showing most helpful reviews Showing 151-175 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "Salesforce Platform Gives Us Value For Money" April 17, 2024 5.0 Pros I love the efficiency of Salesforce Platform. Salesforce Platform works so well for us because it has been so effective. Cons I do not dislike Salesforce Platform. Salesforce Platform is efficient. Review Source VM Valentina M. Finance Manager Hospital & Health Care Used the software for: 1-2 years ### "Salesforce Platform Is an Incredible CRM Solution" April 22, 2024 5.0 Pros I am impressed by the features of Salesforce Platform. Salesforce Platform has our marketing and makes our work easier. Cons Salesforce Platform has been so exceptional. No dislikes for Salesforce Platform. Review Source Donny H. IT Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce is great for integrating into a dialer! " June 28, 2023 5.0 So far it has been a nutral experience Pros Salesforce makes it easy to manage customers and their accounts. Cons The price and the complexity of the platform. Review Source DF Dani F. Revops Manager Computer Software Used the software for: Less than 6 months ### "Very comfortable and flexible platform" May 23, 2022 5.0 its great, it provides a perfect solution to our business needs, it solves the problems we had with previous systems and it allows our business to grow as we plan it Pros the endless possibilities it has, the business flexibility, the reporting abilities, the option to create different views with different fields for different types of users Cons it is not a self catered platform, it very complex to manage it and you should hire a Salesforce admin for it, unlike our previous system where it was very simple Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Salesforce Platform we understood Salesforce is much easier to deploy and manage, and it was also cheaper Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Because Hubspot couldn't support our need with working with multiple products and didnt support custom objects as well as we needed Review Source AM Alberth M. Technical support level 2 Outsourcing/Offshoring Used the software for: 1-2 years ### "The best CRM tool and workflow management." January 15, 2023 5.0 Awesome, it is easy and customizable.It can save data and keep record of interactions with our clients.We were able to integrate workflows from lucidchart to make it easier when troubleshooting issues with our clients as well as integrating VRA tools and NIce CX Pros It is an outstanding platform, has a lot of benefits, and is an all-in-one tool.We can keep records of data, keep data securely saved, and manage and track customer satisfaction and interactions.It can be customizable and lets add the fact that we can integrate other tools such as NiceCX or VRA to better assist our clients. Cons It has too many features that we have yet to discover, I love it. Review Source RH Robert H. Director Information Technology and Services Used the software for: 2+ years ### "Lightening (JobScience Review) " February 24, 2020 2.0 It was average, I found it difficult to get buy in from the team to use it effectively. It just wasn't customized effectively and being honest I think we were mis-sold the product. Pros The system is quite intelligent, it has lots of functions and apps, perhaps overly complex for a company our size. We used lightening as part of JobScience. It is a great piece of software for large companies, loads of apps that can be built in. Cons It is more geared towards large companies (Enterprise) 300+ users to get the full use from it. In my opinion if you are looking at this product and your company is under 200-300 people is can be very dear for what you get. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/) Reason for choosing Salesforce Platform At the time it seemed the best way forward Review Source Randall W. Software Developer Computer Software Used the software for: Less than 6 months ### "Lightning Platform for Software Developers" September 12, 2018 5.0 I have found this software to be fun to work with. It takes a different approach than anything else that I've worked with previously, so it keeps you engaged and entertained. I would highly recommend learning this software to other developers wanting to work with enterprise customers. Pros Lots of resources to help you get started with this platform. All of the prebuilt components are documented well in the Salesforce documentation, and it is extremely easy to get started with developing. Trailhead is extremely helpful in introducing the concepts that are important to developing for the Lightning Platform, so it is not hard to know where to go next in your learning journey. The other benefit is that it is extremely popular and there is a lack of qualified developers, so the barrier to entry through learning about the Lightning Platform is lower than it is with other technologies. Cons There is a relatively steep learning curve because it is VERY opinionated. In addition to learning the Lightning framework, there are many other pieces that you will be required to learn. Apex and SLDS are two examples of that. You won't be proficient in Lightning Platform development unless you have all of the pieces. Review Source JH Jason H. Academic Advisor for Enrollment Partnerships Higher Education Used the software for: 1-2 years ### "Good but not great." June 30, 2025 3.0 Overall the experience is positive. But the lack of ability to distinguish between reporting lists for students with multiple applications makes it very difficult to run reports with accuracy Pros What I like is that it does provide a systematic way to track student applications and student inquiries/leads, etc. Cons What I do not like is that it is not able to separate reporting lists when students have multiple applications for different programs. Review Source VR Verified Reviewer Vice President, Fishbowl Partner Nation Computer Software Used the software for: 1-2 years ### "Expensive, but we have really benefited form it and feel like there is no other choice" May 6, 2021 5.0 Outstanding feature set and endless possibilities - but be ready to hire a SalesForce resource (Dev/Admin) to really make this thing hum, and they ain't cheap. Pros Wow-what can't it do? It's become our source record for all of our processes. Just know that there are many additional costs you'll want to consider to make this work. Cons First of all, they keep raising the prices on our user licenses. The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year. Feels like a little bit of a bait and switch to me. Review Source RN Ryan N. Sales Executive Financial Services Used the software for: 1-2 years ### "Salesforce Review " May 13, 2024 5.0 Worth the money and the time investment once you have it set up. Pros It can do anything you need it do and it can be customized to multiple business units. Cons The cost of getting things set up the way you want them is large from both a time and monetary perspective Review Source LA Lisa A. Company Director Financial Services Used the software for: 6-12 months ### "Salesforce the best storage platform" September 16, 2022 5.0 Overall, as I mentioned this is one of the best pieces of software and I would suggest it to anyone in need of marketing, sales, or customer service. The price is questionable, but you can get over it! Pros Salesforce is one of the best software available today. It stores a lot of data and it's very safe to use so you don't have to worry about anything happening to your data! Also, it is cross-platform which means you can use it on your mobile, tablets, etc. Another thing I like about this software is that if you are a non-profit organization, Salesforce gives you the first ten licenses for free! Cons The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license that you get only drives up the price, you should probably consult a more knowledgeable person before making a purchase. Another thing that I dislike is that they often replace their management. Imagine getting to know your manager well and then having him unexpectedly replaced. It's awful. Review Source MG Mentor G. Operatore Sociale Non-Profit Organization Management Used the software for: I used a free trial ### "La versione demo per il momento convince" December 20, 2023 5.0 Considero quest'esperienza prepositiva e utile alle campagne per la raccolta fondi della cooperativa Pros Per gli interessi della cooperativa e delle campagne organizzate il software ha dimostrato tutta la sua utilita' Cons Per il momento la versione demo e' ovviamente incompleta in alcune funzionalita' a pagamento ma ci lavoriamo bene Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Per nuove funzionalita' e nei migliori interessi della cooperativa Review Source Andrew N. Senior Account Executive Information Technology and Services Used the software for: 2+ years ### "Lightning takes Salesforce to the next level" April 7, 2020 5.0 I'm able to be so much more efficient with the switch to lightning. The tab functionality and the layout of the pages make it so much more user friendly. Pros While the initial switch from classic was a little rough from a users standpoint, now I couldn't go back to use classic. It is so much more intuitive and is a nice and sleek experience. Cons It was an adjustment during the initial switch from classic and it took a little while for the entire Sales team to feel comfortable in using lightning regularly. Review Source VR Verified Reviewer System Engineer Computer Software Used the software for: 1-2 years ### "Lightning is the best way to use Salesforce in the cloud" September 6, 2018 5.0 Pros Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility. Cons Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup. Review Source Nathan B. Product Manager Financial Services Used the software for: 2+ years ### "The paas platform of choice" June 5, 2023 3.0 Pros Incredibly extensive, the force.com additions make SFDC an awesome platform to grow with Cons Can be a little overwhelming to get started, some default permission sets don’t make sense Review Source GS Grace S. L&D Specialist Information Technology and Services Used the software for: 2+ years ### "Love the tool, keeps getting better" September 27, 2023 5.0 It's easy to manage users Pros Simpplr is my favorite part of the platform. I love the sandboxes so we can test before deploying. Cons It can become a complicated admin mess. Review Source SH Steven H. Account Executive Internet Used the software for: 6-12 months ### "Lightning never strikes twice" March 7, 2019 3.0 The Lightning platform works for sales organizations that have a large number of employees, only because companies can afford to have missed opportunities strictly because of the excess number of sales reps. Transparency is limited, with many features locked or non-existent. Pros While I was used to the traditional salesforce platform, and quite partial to it- Lightning was useful for being able to bring new leads/opportunities into your sales pipeline and a fast speed, without having to create and dig through reports, but the results were hit or miss. The platform is much more simple, and perfect for a large corporation who would perhaps need to limit access to certain reports and files. Cons Using artificial intelligence to find the best opportunities to pursue may sound like a good idea, The results were hit or miss, with miss being the more likely of the two. This leaves little to no room to be strategic in finding the best leads to pursue at the right time. Certain common features seemed to be available but did not produce content- such as the “follow” option for opportunies/accounts to see when the stage or opportunity owner or anything else had changed, since there is no news feed to view this in. Review Source VR Verified Reviewer Senior Client Success Manager Computer Software Used the software for: 2+ years ### "Salesforce Does What It Is Intended For" June 29, 2023 4.0 Pros Very robust system that is highly configurable. Cons While highly configurable, the system complexity is very high and it can take more than a year to configure as needed. Review Source Anastasiia M. Customer Servicer Representative Chemicals Used the software for: 1-2 years ### "Salesforce as a verstatile CRM system" September 11, 2022 5.0 Fantastic! I really enjoy working with Salesforce. Pros I have used Salesforce for managing clients' related data in our system. It automates a lot of processes like lead generation or managing storage. Cons Definetely the learning curve is very steep, it is quite hard to know its features without a help of an experienced Salesforce Admin. Review Source RM Rachit M. Account Executive Internet Used the software for: 1-2 years ### "My experience with Salesforce Platform for sales cycle management" April 14, 2022 4.0 Pros Very easy to use and user friendly platform to manage sales account, opportunities, leads. Daily, weekly, quarterly insights/reports can be generated to keep track of your progress and carry out with day-to-day activities. Lots of information can be stored about your sales activities in as much detail as required. Cons Integration with other platforms, for Example DocuSign can be made easy to use with better UI. Review Source Ada B. Cyber Anayst Information Technology and Services Used the software for: 1-2 years ### "All in one solution " November 4, 2022 5.0 Good Pros It has all the features that one needs for sales Cons You have to buy additional features and sometime the tool is slow Review Source ET Erin T. Sales Enablement Computer Software Used the software for: 2+ years ### "Easy to use platform" October 27, 2023 5.0 Love the easy-to-use platform. Pros Easy to use, great reporting and trackability. Cons The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section. Review Source Peter K. Solutions Architect Used the software for: 2+ years ### "Salesforce Platform is Extensible, Reliable, and Efficient" October 14, 2017 5.0 Very quick application development Pros The ease of standing up well functioning apps is phenomenal. I can spin something up with a decent amount of features in no time. Cons Hard to say. When I was a newbie, I did not like all of the different governor limits around everything. As I became more experienced, I grew to understand and actually (gasp) like them! It is a bad thing if the page queries the Database 101 times in a loop! Review Source SG Salvador G. Proyect Manager Team Lead Telecommunications Used the software for: 2+ years ### "Really good platform" September 14, 2022 5.0 Really good. Pros High level of flexibility, reports, and dashboards are pretty great. I like the Pathfinder program, but it is hard to get into for new people (when they have zero experience with SF), there should be more newbie-friendly content. Cons High learning curve, takes a while for new people to become proficient. Also having the classic / lightning both available is a bit annoying to troubleshoot. Reason for choosing Salesforce Platform Seemed the most complete option Review Source Ricardo C. Technical support Computer Hardware Used the software for: 2+ years ### "Good program" October 17, 2019 5.0 In this case is berry good to chat department but need more attention in phome support Pros This program is very good to make attention of the costumer easy to check all information about the system example client support and enterprice product Cons In this case sometime the system go to slow performance or have loop in the chat area I. This case need more attention in the area of phone support because have more volume of client Review Source Similar Products Featured ## Related categories [Application Development](https://www.capterra.com/application-development-software/)[Integrated Development Environment (IDE)](https://www.capterra.com/ide-software/)[Platform as a Service (PaaS)](https://www.capterra.com/platform-as-a-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.