# Page 8 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Salesforce Platform the right Workflow Management solution for you? Explore 395 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268338/App-Cloud/reviews --- Salesforce Platform 4.4 (395) [View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 8 - Reviews of Salesforce Platform ## Showing most helpful reviews Showing 176-200 of 395 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charlie A. Composite Product Specialist Computer Software Used the software for: 1-2 years ### "Fast and powerful Salesforce platform" August 28, 2019 5.0 Pros We switched to lightning and never looked back. It looks better, has more capability, and is overall faster. Cons It was slower at first (which seems counterintuitive). There were some other aspects we ended up upgrading that were holding us back from the advertised lightning experience and once we took care of those things, it worked well for the organization. Review Source MP Marsine P. Customer Experience Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great CRM Tool" September 27, 2023 4.0 Great experience as a user of the platform Pros The Vendors response to our customized request. Cons How things are prioritized when changes are requested. Review Source JE Jonathan E. VP of Sales Computer Software Used the software for: 2+ years ### "A necessary CRM But lackluster for today's needs" July 3, 2023 3.0 Okay, but not really impressed anymore Pros It integrates with everything and can push data through other filters easily. Cons It looks old and cumbersome. It's so 2008 Review Source Tiago O. Field Engineer Information Technology and Services Used the software for: Less than 6 months ### "Salesforce is an incredibly powerful and popular customer relationship management (CRM)" March 20, 2023 5.0 Overall, Salesforce is a powerful and flexible CRM tool that can help businesses of all sizes manage their customer relationships effectively. While it may be on the pricier side, its extensive ecosystem of integrations and customizations make it a worthwhile investment for many organizations. Pros As a user of Salesforce, I've found the platform to be incredibly intuitive and user-friendly. The interface is well-designed and easy to navigate, and the various features and tools are well-organized and easy to find. I particularly appreciate the customizable dashboards, which allow me to see key data and metrics at a glance. Cons Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups. Additionally, while the platform is generally easy to use, some of the more advanced features can be a bit daunting for users who are not familiar with CRM concepts. Review Source MF Mostafa F. Senior Billing & Collection Specialist Computer Software Used the software for: 1-2 years ### "An important tool to set up your work and data correctly and accurately" May 22, 2023 4.0 Satisfied and meeting my expectations for my needs. Pros Syncing with other tools such as Slack and Totango, and automatically updating the data and the information. Also, the report area is helping us to maintain and plan for our next action steps with our business. Cons Nothing observed until now, the software features meet my daily needs to perform at my work. Review Source KP Karan P. Business Development Representative Computer Software Used the software for: 1-2 years ### "A world-class low code platform to create our key applications!" August 22, 2022 5.0 A platform serving right for our business needs, a powerful tool that is being highly leveraged to build out required processes. Way more powerful than their competitors in terms of capability & performance. Pros The process customizations and the pre-defined integrations on the platform are phenomenal making it perform to our needs. User and workflow management is easier than ever giving us all the required data. We pull up reports to better suit our understanding & interpret data efficiently. We use the Salesforce platform across several teams/geographies to help run all processes smoothly. Cons To be able to use the platform to the fullest, one has to be extensively trained enough which makes this time-consuming to adopt. The pricing is also on the higher side compared to its competitors. Review Source PQ Paula Q. Desarrolladora web Program Development Used the software for: 2+ years ### "Una plataforma muy robusta" September 22, 2022 5.0 Pros Se pueden automatizar muchos procesos y es ideal para manejar la información de los clientes. Se puede customizar y extender "fácilmente" haciendo desarrollos. Es una plataforma muy segura y robusta, lo que nos da muchísima tranquilidad. Cons Veníamos de utilizar otro CRM y la implementación fue un poco dura. La interfaz es bastante mejorable; podría ser mucho más intuitiva y personalizable. Además, la herramienta es bastante lenta. Review Source TK Tyler K. Accounting Accounting Used the software for: 1-2 years ### "The Most Utilized of its kind" February 3, 2023 5.0 I would use it every day, and I may just do that. Pros The most useful CRM i have used yet. I sure do not have a negative remark Cons I would say customer support could be more helpful. Review Source VR Verified Reviewer Client Relations Manager Civil Engineering Used the software for: 6-12 months ### "Good Platform for Sales " November 24, 2021 4.0 It was a good experience. I think it gets the job done once you go through the learning curve. Pros I liked how it allowed me to manage my leads and organize my funnel Cons I did not like how complicated it was when I had to convert leads to opportunities. Review Source Robbie G. Sales Director Internet Used the software for: 1-2 years ### "Salesforce review" November 21, 2022 3.0 Pros Honestly? not much. Cons It's very complicated to use compared to other CRMs, and less cost-effective. Review Source Arnaud D. E-Commerce Specialist Automotive Used the software for: 1-2 years ### "Amazing product if you have the internal capacity to leverage it properly " April 4, 2023 5.0 Pros Features are endless. When we'll configured, this tool is crazily powerful Cons Takes lot of knowledge to implement and configure Review Source Danny C. Account Manager Computer Software Used the software for: 2+ years ### "The gold standard for CRM" February 26, 2021 4.0 Pros It's the best CRM out there. So long as you have a salesforce guru on your team, anything can be built or accomplished. Cons It can be glitchy and slow. I know it's processing a ton of information, but it is very frustrating writing a bunch of notes out, going to save, then it doesn't do so and having to start over. Review Source VR Verified Reviewer Marketing Specialist Translation and Localization Used the software for: 1-2 years ### "Very useful " June 4, 2022 4.0 Pros Almost any type of application can be built using it. Organizations do not have to hire developers to build useful applications. The platform offers a large number of resources for building expertise. Cons It was very pricey for our organization. Getting started wasn't easy and it took a lot of time to configure Review Source VR Verified Reviewer SVP Computer Software Used the software for: 2+ years ### "Rich platform" November 1, 2023 5.0 Overall, as long as you consider it as a real project with budget and resources, the experience is good Pros The platform has extended capabilities to build any use case Cons The platform is becoming more and more complex and maintenance costs can be high Review Source VR Verified Reviewer Business Consultant Internet Used the software for: 1-2 years ### "Good" August 19, 2023 5.0 Pros Salesforce was the first CRM platform that I used as a professional. I have used many since but I have to say that Salesforce is one of the best in terms of features and reliability. I have recommended it to colleagues as a safe option as it seems to 'just work' and is easy to pick up Cons I found merging contacts and tickets a bit tricky on salesforce Review Source Philipp N. N. Head Of Marketing Marketing and Advertising Used the software for: 2+ years ### "Great CRM if you know how to use it" October 22, 2018 4.0 As a CRM salesforce allows us to track our pipeline and report it to management and the board. For me personally, as I work in marketing it allows me to see leads that we captured through our forms and where these leads come from. From there inbound leads can be assigned to sales managers. If you are a small company that does not need too many features etc, one of the smaller vendors in the marketplace is recommendable too. Pros Salesforce is the go-to CRM and market leader for a reason: solid lead and pipeline management. I like the integration with outlook and the depth of reporting features. Cons It takes some time to learn how to use it. Also the settings around standard lead fields and different lead views are confusing to me. Review Source SN Shana N. Comunications and Marketing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Make your own trasformer" June 18, 2021 5.0 If you can add anything you need, you will have the greatest transformer of all times! Pros the thing that i like the most is that you can edit almost ANYTHING! You can adjust the plataform for your particular needs. You can track your customer the entire jorney and create different status. It's a great sales plataform (duh! salesforce) Cons If you don't know a thing about code or interface or anything related with technology, it's going to be very hard for you at the moment of customize your Salesforce. You will need the help of Salesforce to create all the things you will nedd for your business. If you don't customize, you will not be able to make the most of it. It is not very helpful with marketing, so... you will have to make a pulgin with another plataform (for example mailchimp) Review Source Jessica D. Events Manager Education Management Used the software for: 2+ years ### "Fantastic Multi-faceted Platform" December 4, 2018 5.0 Fantastic overall experience. Has changed how we collect and approve documents. Easy to aggregate data and sort tasks. Pros Very easy to create and build in. Great user interface and easy to re-format when working on different pieces of a report/ data set. Cons I have had no issues with the platform thus far. Review Source SB Sarah B. Sr. Customer Success Manager Computer Software Used the software for: 2+ years ### "Can’t do my job without it!" June 18, 2021 5.0 It’s a great experience to use Salesforce. It allows our teams to better understand the customer health so leadership can see if accounts are at risk and need more attention or a reassessment on goals and initiatives. Pros I love how much you can do with salesforce. It’s our main hub for account notes, account health, support cases, renewal opportunities and more. I love how easy it is to navigate! I use it daily to update my meeting notes so I have everything in one place. It also makes it easier to transition accounts along to other members in the Customer Success and Sales departments. Cons It can be a lot to learn because there is so much that goes into the platform, but long term it’s worth it. Review Source VR Verified Reviewer Digital Marketing Specialist Retail Used the software for: 2+ years ### "Lightning is a real efficiency booster" January 25, 2019 5.0 Pros This tool has really help our Salesforce to be more efficient. They collaborate and get approvals quickly from management. Reports and Dashboards gives handy data and insights. Cons Nothing much, but lightning interface is a bit slower comparative to classic. Review Source VR Verified Reviewer Market intelligence analyst Computer Software Used the software for: 2+ years ### "Easy to use tool" October 16, 2022 5.0 Pros Non tech people can use it easily.It can integrate with other platforms Cons Takes time to load and is slow. Other than that there are no cons. Review Source BR Brooke R. Founder Food & Beverages Used the software for: 2+ years ### "Lots of Moving Parts" March 19, 2019 3.0 Pros Access around the world, integration with gmail (although that needs a few fixes). Cons We find Salesforce to be a great tool to manage our database and to store information about contact with our clients and prospects, but there are so many moving fields and different views, that it can be difficult to align across multiple sales people in multiple countries. We're also frustrated that we cannot assign multiple email addresses to a contact or lead, which has ramifications for our marketing team. We sometimes wish there was a simpler more pared down version of Salesforce, that streamlined the information exactly how we need or want it. Review Source VR Verified Reviewer Innexus Specialist Marketing and Advertising Used the software for: 2+ years ### "SalesForce Lightning" September 14, 2018 4.0 Pros It's a great database for all current and potential members. Great for organizing new leads and upgrade leads with current members. Cons There can be a slight learning curve, but once you get past that SalesForce Lightning is pretty user friendly. Review Source KM Kelly M. Communications Director Used the software for: 2+ years ### "Never had a good day using this product" April 4, 2018 2.0 Pros These products are used far and wide, I know, but I still did not have a good experience with any Salesforce products. Cons I am not one to complain much, but I literally never had a good day of using any Salesforce product. Every Salesforce product I have used has been a pain to deal with. As a marketer/communications person, I found each product to be cumbersome and not easy to use at all. I would have a headache every single day trying to figure out where and how the functionality worked. I spent many hours on the phone with customer service and felt like they definitely did not want to help me understand their product. Review Source VR Verified Reviewer IT specialist Information Technology and Services Used the software for: 6-12 months ### "Lightning Platform" July 21, 2019 5.0 Pros Lightning improves app development experience, so apps can be build with less effort and deployed easily. It's not just a CRM software, it can be used on the end to end business workflow, from Sales to customer support. It allows to create multiple activities under an account that are easy to follow and allows you to collaborate with other contacts on the same project. It allows drag and drop and a customizable GUI where you have everything consolidated. Cons It could be confusing to use at first, requires some time to get used to it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.