--- title: "Salesforce Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesforce Platform Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/268338/App-Cloud/" page_type: "product" language: "en" --- # Salesforce Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Platform ## What is Salesforce Platform? Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps. ## What is Salesforce Platform used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Platform as a Service (PaaS)](https://www.capterra.com/platform-as-a-service-software/)[Application Development](https://www.capterra.com/application-development-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 405 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Pros & cons Extensive CRM customization options Comprehensive lead management tools High total cost of ownership Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Workflow Management / 2026 - No Code Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Platform) Rating Breakdown 4.4 +− Features4.4 Value for Money4.0 Ease of Use4.0 Customer Service4.0 Rating Breakdown 4.4 Features4.4 Value for Money4.0 Ease of Use4.0 Customer Service4.0 ## Salesforce Platform Reviewers Verdict Updated August 2026 AI summary - Salesforce Platform fits companies needing advanced CRM, workflow automation, and customizable business processes. - Reviewers are positive about its extensive customization, secure data management, and wide feature set supporting diverse teams. - It helps teams centralize customer data, automate tasks, and coordinate cross-department activity for improved day-to-day efficiency. - Some key downsides are high costs, occasional bugs, frequent updates, and a layout that can feel complex or dated. - It suits organizations investing in growth and customization, but may be less ideal for small businesses with limited budgets or simpler needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Platform 4.4 (405) VS. [4.6 (6,097)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $25 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (398) Ease Of Use 4.5 (14,502) Value For Money 4.0 (289) Value For Money 4.3 (9,893) Customer Service 4.0 (299) Customer Service 4.4 (9,649) ## Salesforce Platform alternatives Highest Rated [4.7 (3,617)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (2,261)](https://www.capterra.com/p/146136/Lucidchart/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,539)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/) ## FAQs about Salesforce Platform Overview ### What problems does Salesforce Platform solve? Salesforce Platform solves scattered lead tracking, disconnected customer data, manual follow-ups, and poor visibility into pipeline stages, campaign performance, and account health. Sales, marketing, customer service, and operations teams use it to centralize records, automate tasks, connect legacy and third-party systems, and tailor workflows, dashboards, and reports to complex business processes. Answer based on 209 reviews Overview ### Which roles and teams benefit most from Salesforce Platform? Salesforce Platform is most used by sales teams, marketing teams, managers, and business leaders who need a shared system for customer data, pipeline tracking, and campaign coordination. Account executives and SDRs manage leads and opportunities, while operations, finance, and technical teams support reporting, workflow automation, and custom business applications. Answer based on 397 reviews Overview ### What company size and industries is Salesforce Platform built for? Salesforce Platform is built for companies of all sizes, with small businesses making up 52% of reviewers and computer software leading industries at 17%. It also serves enterprises at 27% and midsize businesses at 22%, with strong adoption in information technology and services at 15% and financial services at 7%. Answer based on 401 reviews Features and Usability ### What are the key features of Salesforce Platform? Salesforce Platform includes core CRM and data management features like lead tracking, contact management, and customizable fields, plus reporting dashboards for pipeline and KPI visibility. Differentiator features include workflow automation, API and third-party integrations, role-based access controls, and low-code or custom app development through Lightning and Apex. Answer based on 76 reviews Pricing ### How much does it cost and what fees or limitations are included? Salesforce Platform starts at $25/user/month for Platform Starter, billed annually, and Platform Plus costs 100/user/month; a free trial is available. Reviewers often say pricing feels high for smaller teams, with added setup, customization, admin, consultant, or AppExchange costs, though some report licensing savings for controlled app access. Answer based on 76 reviews Integrations ### Which third-party tools and platforms does Salesforce Platform integrate with? Salesforce Platform integrates with Microsoft Outlook, Slack, Gmail, Salesloft, DocuSign, HubSpot Marketing Hub, and Microsoft 365, with catalog support extending to Google Cloud, Microsoft Power BI, ServiceNow, Shopify, Tableau, and Xero. These integrations cover email, team communication, e-signature, marketing, analytics, commerce, and finance workflows. Answer based on 82 reviews Getting Started and Support ### How easy is it to onboard and train a team on Salesforce Platform? Salesforce Platform offers in-person training, live online sessions, webinars, videos, and documentation, which helps teams get started. Reviewers say basic users and sales reps often onboard quickly, especially with Trailhead-style learning, while admins, developers, and heavily customized setups usually need more time, training, or outside support. Answer based on 70 reviews Getting Started and Support ### What customer support options does Salesforce Platform offer, and how do users rate the experience? Salesforce Platform offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often find the documentation, forums, and chat helpful for troubleshooting, but experiences with direct support are mixed. Common complaints include slow responses, limited availability, unclear help articles, and difficulty resolving technical issues. Answer based on 27 reviews Security ### How does Salesforce Platform handle data security and access control? Salesforce Platform uses data encryption, user permissions, user roles, strong authentication with a security key, and centralized access and permission controls to protect information. Reviewers often describe it as highly secure and privacy-focused, though some note the permission model can be hard to configure, with default permission sets sometimes feeling confusing. Answer based on 19 reviews ## Who uses Salesforce Platform? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive CRM customization options 91% positive reviews out of 43 Most users report customization allows tailoring workflows, fields, and dashboards to match unique business requirements. Marc R. Digital Media Specialist, 1,001 - 5,000 employees. "What stands out most about the Salesforce Platform is its powerful customization and scalability." High total cost of ownership 72% negative reviews out of 50 Most reviewers find pricing expensive, citing costly licenses, setup, customization, and ongoing maintenance as significant drawbacks. Comprehensive lead management tools 93% positive reviews out of 41 Most reviewers describe lead tracking as thorough, enabling organized pipelines, task automation, and cross-department visibility. Courtney S. Office Manager and Teacher, 11 - 50 employees. "We will definitely continue to use the Salesforce Platform as it has enhanced our lead management and provided us with more efficient ways of data tracking etc." Robust and evolving feature set 89% positive reviews out of 35 Most reviewers indicate the platform offers a wide array of powerful, regularly updated features supporting diverse business needs. Olivia W. General Manager , 201 - 500 employees. "Has the most impressive features which makes it more efficient and interesting to use. If money value is your thing then this software caters for everything.we all need a software like this it superchanges your work to the best." ## Features AI summary Based on 13,683 Workflow Management reviews Capterra reviewers highlight these as the features buyers value most when comparing workflow management software: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Salesforce Platform supports **Task Management** and **Business Process Automation**, giving teams a way to organize work and automate repeatable processes across departments. However, it does not offer **Progress Tracking**. Instead, it provides other highly rated capabilities, including **Access Controls/Permissions** (**47%**) and **Collaboration Tools** (**45%**), which help businesses manage user access and improve team coordination, allowing teams to work more efficiently while keeping processes controlled and visible. Task Management 4.3 (40) 80.00% of 40 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Business Process Automation 4.2 (79) 75.95% of 79 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Access Controls/Permissions 4.5 (72) 80.56% of 72 reviewers that rated this feature as important or highly important It gives you granular control over user access by setting permissions based on roles and hierarchy. Reviewers indicate it’s easy to configure, helps protect sensitive data, and simplifies managing who can view or edit information. Collaboration Tools 4.2 (73) 71.23% of 73 reviewers that rated this feature as important or highly important With this capability, you can share updates, assign tasks, and communicate in real time. Some reviewers find tools like Chatter, shared dashboards, and task management helpful for team alignment, though a few mention the interface feels dated compared to newer tools. Reporting/Analytics 4.4 (82) 76.83% of 82 reviewers that rated this feature as important or highly important Salesforce Platform offers robust reporting and analytics, letting you create custom dashboards, track real-time metrics, and visualize data. Users think the depth, flexibility, and ease of generating personalized reports are valuable for informed decision-making. Customizable Fields 4.4 (72) 81.94% of 72 reviewers that rated this feature as important or highly important With customizable fields, you can tailor data capture to fit your unique business needs. Reviewers appreciate the flexibility to add, modify, or remove fields easily, making it simple to align the platform with specific workflows and requirements. Salesforce Platform 49 features ### All Features - Access Controls/Permissions: It gives you granular control over user access by setting permissions based on roles and hierarchy. Reviewers indicate it’s easy to configure, helps protect sensitive data, and simplifies managing who can view or edit information. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Code Development: Create code from scratch - Code Editing: Edit code that has been previously created for product development. - Collaboration Tools: With this capability, you can share updates, assign tasks, and communicate in real time. Some reviewers find tools like Chatter, shared dashboards, and task management helpful for team alignment, though a few mention the interface feels dated compared to newer tools. - Compatibility Testing: Preview how the app will display on multiple device types and operating systems - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: With customizable fields, you can tailor data capture to fit your unique business needs. Reviewers appreciate the flexibility to add, modify, or remove fields easily, making it simple to align the platform with specific workflows and requirements. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Data Modeling: Conceptual model of how data items relate to each other - Data Security: Protect sensitive data for digital privacy - Database Support: Supports common databases such as MySQL and Oracle - Debugging: Detect and remove errors - Deployment Management: Manage the processes involved when making the application ready for use - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - ERP integration: Integrate with existing ERP systems - ETL: Process of extracting, transforming, and loading data - For Developers: For the intention to be used by developers - For No-Code Development: Build applications without the use of code - Geolocation: Determines the location of a device using GPS or an IP address - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - Integrated Development Environment: An application for source code editing, compiling, and debugging - Integrations Management: Identify which applications need to exchange data and enable these data connections - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Mobile Development: Development of applications for mobile devices - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: Salesforce Platform offers robust reporting and analytics, letting you create custom dashboards, track real-time metrics, and visualize data. Users think the depth, flexibility, and ease of generating personalized reports are valuable for informed decision-making. - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Modeling: Use visual elements such as pre-built blocks and/or shapes to assemble a model or design - Web App Development: Development of applications that are delivered over the internet through a browser - Web/Mobile App Development: Create/edit commerce applications for mobile devices and/or web - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (398) 4.4 Based on 398 reviews ## Pricing Value for money 4.0 (289) Free Trial [View pricing plan details](https://www.capterra.com/p/268338/App-Cloud/pricing/) Platform Starter $25.00 Per User,Per Month It includes: - Access 10 Custom Objects - Appexchange - Customizable Reports - Identity for Employees - Lightning App Builder - Process Automation Platform Plus $100.00 Per User,Per Month It includes: - Access 110 Custom Objects - Appexchange - Customizable Reports - Identity for Employees - Lightning App Builder - Lightning Console - Process Automation Value for money 4.0 (289) 4.0 Based on 289 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (299) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (299) 4.0 Based on 299 reviews ## User reviews Overall rating 4.4 Based on 405 reviews Filter by rating 5(210) 4(149) 3(33) 2(8) 1(5) Mentioned topic Sorted by most recent AN Anonymous User Solution Deployment Manager Computer Software ### "Salesforce as a central CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 14, 2026 Pros It's very powerful and versatile, and connect with all the needed external tools for a comprehensive usage. Cons Old looking design feel cluttered and not always easy to navigate, not the most user-friendly interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Clarice L. Human Resources Airlines/Aviation ### "Good security platform." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 3, 2026 Our overall experience with Salesforce Platform has been very satisfactory. There are minimal bugs and issues to fix. Deployment was easy and customer service is good. Overall, it is a great value for the money. Pros What we like most about the Salesforce Platform is how convenient it is to use for our employees who are mobile. The automation is also user friendly. Cons What we like least about the Salesforce Platform is the time it gives you before the security numbers regenerate. The code updates very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rose Marie M. Director of BD Real Estate ### "Poor. The licensing and maintenance costs are high relative to the value received." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 July 25, 2026 My experience with Salesforce Platform was disappointing. While it's a powerful platform on paper, the learning curve is steep, implementation is time-consuming, and maintaining the system requires continuous effort and resources. We encountered bugs, confusing workflows, and automation that didn't always behave as expected without extensive troubleshooting. Deployments and updates often required more planning than anticipated, and support was not always helpful in resolving issues quickly. For organizations with large budgets and dedicated administrators, it may be a good fit, but for many businesses, the complexity and cost outweigh the benefits. Pros Salesforce Platform offers a wide range of features and extensive customization options. It has strong integration capabilities and can support complex business processes when implemented correctly. Cons The platform is overly complex, expensive, and requires significant technical expertise to use effectively. Many basic tasks feel unnecessarily complicated, and frequent updates can introduce new issues or require additional configuration. Customer support was inconsistent, and resolving problems often took longer than expected. The overall value didn't justify the ongoing costs for our needs. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Salesforce Platform In the beginning it was praised by everyone, but unfortunately we were fooled. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jamie P. Underfloor heating advisor Building Materials ### "Perfect solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2026 Salesforce Platform has met our needs well, providing a reliable, flexible solution for managing data, automating processes, and supporting organisational growth. Pros Powerful automation, flexible customisation, excellent reporting, and a scalable platform that adapts to complex organisational needs. Cons High cost, a steep learning curve, and some advanced features require significant setup and ongoing administration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James W. Salesforce Administrator Higher Education ### "Customizable and Scalable but Complex and Expensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 15, 2026 Overall, Salesforce has been an excellent tool for our organization and most of our departments. We hope to expand its use to more departments and consolidate products with Salesforce's products in the future. Pros Salesforce allows for plenty of customization, from pages to permissions to automations. The Trailhead learning platform, the support, and the community help make it easy to learn and grow as an admin or end user. My favorite tool is Flow Builder with its powerful, versatile automation capabilities. Cons 1\. The down-side of the many features and customizability of Salesforce is that it sometimes can be too complex to navigate or configure things. It was frustrating trying to figure out where to go or how to do something until Agentforce help rolled out. Even that doesn't always answer your question, but the human support is always helpful after requesting it in the chat. 2. It's expensive. 3. Occasionally, you find a "feature" (or lack thereof) that makes you scratch your head... or bang it against the wall. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Salesforce is more scalable and customizable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bill L. Vice President of Sales and Operations Information Technology and Services ### "Excellent Features, but Cost Was a Challenge" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 15, 2026 Our overall experience with Salesforce Platform was positive. We used it for about two years and found it to be a powerful and reliable tool for managing customer information, workflows, and business processes. However, as our needs grew, the overall cost became difficult to justify for our business, which led us to switch to a more affordable solution. Pros What I like most about Salesforce Platform is how customizable and easy it is to adapt to different business needs. It helps keep everything organized in one place, makes it easier to automate everyday tasks, and gives teams better visibility into customer information and processes. Cons The biggest drawback for a small business is the cost. Salesforce can become expensive as you add more users, features, and additional tools. While the platform offers a lot of functionality, smaller teams may find it difficult to justify the investment compared to more affordable options. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Our company was part of a franchise and they decided to move to salesforce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Blake B. Field Inspector Environmental Services ### "Sales force review! " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 7, 2026 Overall I do enjoy all the data salesforce outputs. It’s crazy, you can have so many different graphs, outlines and etc. in a second. Pros The security of programming, and two way authentication. It makes me feel secure and my information and customer info is safe. Cons A lot of different steps to get to ultimately get to the same place. They could streamline it a little better, make it not so confusing to use as a new beginners. Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Cheaper, looking for more analytic options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jean B. Financial Operations Specialist Facilities Services ### "Powerful Search and Case Validation Tool with a Dense User Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 4, 2026 My overall experience has been very good. It is a highly robust solution for specialized case management and financial chats. Even though the interface is complex and dense with information, its searching power and data centralization successfully streamline our daily operational tasks. Pros It makes searching for specific cases and customer profiles incredibly fast and efficient. What I value the most is that when I am validating a financial case, the platform displays absolutely all the related historical data and information on a single screen, which saves a lot of time during Level 2 support analysis. Cons The system requires completing a massive amount of fields and information for each record, which can be exhausting under pressure. Additionally, the user interface is visually overloaded because it possesses too many menus and options on the screen, creating a steep learning curve for newer agents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amber W. Lead IT Project Manager Marketing and Advertising ### "Excellent Data Integration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 My overall experience was good with this tool because my team was able to import and export data into Salesforce with no issue. Pros I liked how we were able to integrate our data real time for dealers to be able to see their sales metrics. Cons I didn’t like that it took a bit longer for the data integration but that could have been an error on databricks. Switched from [Siebel CRM](https://www.capterra.com/p/168367/Siebel-Marketing-Resource-Management/) Because it wasn’t reporting our data real time and we ran into errors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Cameron F. Director Insurance ### "Good for what you pay for " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 June 12, 2026 Overall the salesforce platform is good and is of the caliber of what you are paying for which can be high. Pros The Power of the simple use of using the salesforce platform and ability to use visuals are always a plus. Cons The cost of the salesforce platform can be hard to justify its use especially for non fortune 500 companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/268338/App-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jira vs Salesforce Platform](https://www.capterra.com/compare/19319-268338/JIRA-vs-App-Cloud)[viaSocket vs Salesforce Platform](https://www.capterra.com/compare/268338-10020406/App-Cloud-vs-viaSocket)[Zapier vs Salesforce Platform](https://www.capterra.com/compare/130182-268338/Zapier-vs-App-Cloud)[monday.com AI Work Platform vs Salesforce Platform](https://www.capterra.com/compare/147657-268338/monday-com-vs-App-Cloud)[Asana vs Salesforce Platform](https://www.capterra.com/compare/184581-268338/Asana-PM-vs-App-Cloud)[TaxDome vs Salesforce Platform](https://www.capterra.com/compare/186749-268338/TaxDome-vs-App-Cloud)[Trello vs Salesforce Platform](https://www.capterra.com/compare/211559-268338/Trello-vs-App-Cloud)[Connecteam vs Salesforce Platform](https://www.capterra.com/compare/153140-268338/Connecteam-vs-App-Cloud) [Wrike vs Salesforce Platform](https://www.capterra.com/compare/76113-268338/Wrike-vs-App-Cloud)[ClickUp vs Salesforce Platform](https://www.capterra.com/compare/158833-268338/ClickUp-vs-App-Cloud)[Notion vs Salesforce Platform](https://www.capterra.com/compare/186596-268338/Notion-vs-App-Cloud)[Lucidchart vs Salesforce Platform](https://www.capterra.com/compare/146136-268338/Lucidchart-vs-App-Cloud)[Visio vs Salesforce Platform](https://www.capterra.com/compare/201133-268338/Visio-vs-App-Cloud)[Smartsheet vs Salesforce Platform](https://www.capterra.com/compare/79104-268338/Smartsheet-vs-App-Cloud)[MuleSoft Anypoint Platform vs Salesforce Platform](https://www.capterra.com/compare/268338-275022/App-Cloud-vs-Anypoint-Platform)