# Page 3 | Salesforce Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Salesforce Platform the right Workflow Management solution for you? Explore 392 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/268338/App-Cloud/reviews --- Salesforce Platform 4.4 (392) [View alternatives](https://www.capterra.com/p/268338/App-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Salesforce Platform ## Showing most helpful reviews Showing 51-75 of 392 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HR Heather R. Records Specialist Airlines/Aviation Used the software for: 2+ years ### "A great software that has it all in one " January 7, 2025 4.0 Overall I enjoy using Salesforce, it has the capability of providing a great way to manage customer data for researching accounts while allowing you to add notes and process payments quickly. Pros It’s easy to not only process payments but see the entire account payment history. It helps reduce the time I spend on looking into customer accounts by having to use only one software . It gives in-depth customer insights enabling me to customize offers effectively. Cons Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface. This can make it difficult to quickly access information as it’s hard to see with the current format. Review Source RT Ruki T. Sr. Sales Enablement Specialist Computer Software Used the software for: 2+ years ### "Platform with endless options" March 25, 2025 5.0 Pros The capabilities of Salesforce are unmatched in terms of the infinite number of tools that can be integrated, the customization flexibility, and the ability to create a variety of reports. Cons It's a bit clunky and reports can take a while to load, especially if it includes a great amount of data. Review Source JR John R. HEDIS Abstractor Insurance Used the software for: 1-2 years ### "Salesforce A+" April 7, 2025 5.0 Overall positive, I would recommend this product to others if asked. It's ease of use is great. Pros Ease of use, great search function, quick load times Cons Inability to close all tabs open in SF with one click. Review Source JG Jonathan G. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "The absolute best - and you pay for it" September 4, 2024 4.0 We were able to utilize SF to manage our CRM, setup drip funnel campaigns, ebb and flow of lead from start to close (and track every person that touched the lead for evaluation purposes). Pros Completely customizable to the company/business needs. Incredibly powerful tech to automate nearly every marketing channel in a large scale business. Once its built out, you'll never need another marketing tech product. Cons Very robust and is priced as such. Not a great solution for small-to-medium sized businesses. Review Source DN Davida N. Speech Analyst Insurance Used the software for: 1-2 years ### "Salesforce review" March 24, 2025 5.0 Pros The ease of transitioning through the platform Cons The constant updates that is needed in the background Review Source NS Nynke S. Sales rep Computer & Network Security Used the software for: 2+ years ### "Salesforce - easy to navigate, some data you need another app" January 17, 2025 5.0 Good, easy to use platform, some improvements needed. Pros Easy to navigate and use. A program we use daily to help us process orders, pipeline cleaning etc. Cons Some data hard to find, external programs needed. Review Source AB Amanda B. Case management processor Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce is amazing!" April 15, 2025 5.0 I have been using Salesforce for about a year, and it has been easy to use and communicate with other employees. Pros Salesforce is very user friendly. Things are easy to find, even to a beginner Cons There isn't really anything that I disliked about it. It is a good software Review Source MHS Mohammed Hareez S. Human Resource Financial Services Used the software for: 6-12 months ### "Salesforce platform review" March 26, 2025 5.0 My overall experience with Salesforce platform is wonderful Pros And the most I like about Salesforce platformers is easy to track notes for the customers Cons the least I like about Salesforce platformers it's not well organized Review Source CB Cameron B. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Salesforce can do it all" October 29, 2024 5.0 Overall I am very happy with what can be achieved with Salesforce. The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline. Pros Salesforce can do it all. I have used it at every company I have worked for in Sales and Sales Leadership. Cons The UI is a bit dated. I also wish that Dashboards would refresh in real time. Review Source RT Rakesh T. Engineer Mining & Metals Used the software for: 2+ years ### "All in one data capture and collaboration tool" November 27, 2024 4.0 All in one data capture tool to collaborate between teams and regions in an organization. Pros Easy to view, filter cases and update accordingly. Automatically sends email when changes are made. Can track inventory, issues, cases, business opportunities all in one place. Cons Heavy platform for some simple tasks. Also would be better if layout is simplified. Review Source XL Xiang L. Director Information Technology and Services Used the software for: 1-2 years ### "A trustful and omplete platform for CRM" January 7, 2025 4.0 We are happy to use it on big data processing with low codes, specifically, it can be integrated well with our SQL. Pros We use Salesforce platform to realize the large data flow and communication across different departments. Cons The limitation exists for the big data management. For example, the duplicate data exists in the system and we need to do the manual merging. Review Source DW Debra W. Fraud Investigator Health, Wellness and Fitness Used the software for: 1-2 years ### "Salesforce membership" April 24, 2025 5.0 Pros Very easy to find the data I need when looking up member information. Cons Don't have any complaints - website is really is very well organized Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Salesforce Review" November 12, 2024 3.0 My overall experience with Salesforce was positive, it may have had a hard learning curve but it was worth while for my company to switch over. Pros What I liked most about Salesforce was how easy it was to integrate with other applications that my company uses. This gave us something our previous CRM didn't. Cons The cons about Salesforce was how difficult it was to navigate the UI. I've heard good things about the UI, but my own experience with it was overwhelming, as there was so much going on at all times. Review Source AM Amy M. Admin Government Administration Used the software for: 1-2 years ### "Amy's review" February 6, 2025 5.0 Pros Salesforce is great! it is very beneficial and provides different services. Cons Nothing. It is easy to navigate and has a lot of features. Review Source NM Nikki M. HR Manager Retail Used the software for: 6-12 months ### "Salesforce is a Necessary Assistant" March 23, 2025 5.0 My experience has been using Salesforce for tracking, and it is appreciated! Pros Salesforce keeps me informed of my success! Cons There is nothing I like least. It’s easy to navigate and makes my job easier. Review Source AG Alyson G. Director of FPA Information Technology and Services Used the software for: 2+ years ### "Salesforce Platform" March 7, 2025 5.0 Pros Ease of use, UI/UX, ease of pulling information Cons The only thing I do not like is the integration with Google where you can only pull data every 4 hours, not continuously Review Source JH Jun H. Customer Relationship Manager Facilities Services Used the software for: 6-12 months ### "Great platform for information sharing" December 27, 2024 4.0 Great resource for compiling and sharing information Pros Outlook plug in was one of the best features by far, live updates instead of having to refresh browser Cons navigating the tabs and pages (individually having to close each tab) Review Source EE Ethan E. Business Operations Financial Services Used the software for: 2+ years ### "Salesforce Review" August 14, 2024 4.0 Overall, my experience has been super positive. Salesforce is the best in class for the problems it solves for business. Pros How it has helped us with organising the delivery portion of the business. Cons Backend set up an sometimes be somewhat clunky to use. There are some reporting limitations, nothing that is a deal breaker however. Review Source Keplet S. Salesforce Consultant Computer Software Used the software for: 6-12 months ### "Best CRM software " June 21, 2024 5.0 My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother. Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort. The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety. While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs. In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth. Pros Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels. Cons Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions. Review Source KC Kasia C. SPM Telecommunications Used the software for: 1-2 years ### "Salesforce review " September 8, 2024 4.0 Pros It is a system where you can find your accounts and any other data you are looking for. Cons Not very easy to navigate, user interface is not very friendly Review Source JS Jonathan S. Parts Manager Information Technology and Services Used the software for: 2+ years ### "CRM management for your daily business needs" July 16, 2024 5.0 We are satisfied and are not planning on change it any soon. Pros You can track down your sales and services together. You can report, and collect data to track down results, forcast and more. Cons It has been really efficient for us so far. There is nothing wrong with it. Review Source FM Faraz M. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Salesforce Platform" October 12, 2024 4.0 it is a great platform that allows you to enter and track sale related information. Pros I like that there are different features that help track what is sold and targets Cons I dislike the layout of the software and think it should be more accessibile or have the option for these features Review Source KU KARINA U. SDR Consumer Goods Used the software for: Less than 6 months ### "mostly good " July 29, 2024 5.0 Pros We can easily organize tasks, set deadlines, and prioritize activities with just a few taps. The app's streamlined design makes it a joy to use, whether you're managing personal errands or professional projects. Cons Better competition with Chrome using ... Review Source LF Laura F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Salesforce Is Our Hub for Data Integrity" February 9, 2024 5.0 We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data collection integral to our mission. Overall we are very pleased with the platform. Pros The Salesforce Platform is a flexible structure that allows for data collection, organization, reporting, and analysis to be configured to our organizations changing needs. Cons Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil the account. Review Source SM Sean M. Marketing Manager Food & Beverages Used the software for: 2+ years ### "Salesforce Platform Review" January 4, 2024 5.0 Pros Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development. Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards. The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange. Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications. Cons The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers. Review Source Similar Products Featured