--- title: "ManageEngine AD360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine AD360 Software - reviews, pricing plans, popular comparisons to other Identity Management products and more." source_url: "https://www.capterra.com/p/268487/ManageEngine-AD360/" page_type: "product" language: "en" --- # ManageEngine AD360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine AD360 ## What is ManageEngine AD360? AD360 centralizes identity lifecycle with user management templates automating account creation, updates, and deactivation—automatically populating department, group memberships, and mailbox settings. With this, user attributes are synchronized across on-premises and cloud directories (Azure AD, Google Workspace, Microsoft 365). With a self-service portal, employees can register, update profiles, and reset passwords, reducing support tickets. By triggering follow-up tasks based on events or schedules, orchestration templates ensure identities are configured correctly without scripting. AD360's identity analytics track lifecycle events-failed provisioning, orphaned accounts, and attribute mismatches-and show trends in dashboards and reports for ongoing optimization and audit compliance. HR, ITSM, and SIEM systems can be integrated through integrated connectors and a REST API. With AD360's template-driven design, identity management in hybrid environments is consistent and traceable. ## What is ManageEngine AD360 used for? [IT Management](https://www.capterra.com/it-management-software/)[Compliance](https://www.capterra.com/compliance-software/)[Reporting](https://www.capterra.com/reporting-software/) Recognitions Shortlist Overall rating Based on 35 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Identity Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine AD360 alternatives Highest Rated [4.9 (4,860)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,037)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (101)](https://www.capterra.com/p/210774/ADAudit-Plus/reviews/) Starting price $595.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/268487/ManageEngine-AD360/alternatives/) ## FAQs about ManageEngine AD360 Overview ### Which roles and teams benefit most from ManageEngine AD360? ManageEngine AD360 is most used by IT administrators, infrastructure and systems engineers, security teams, and IT leaders. These roles rely on it to manage Active Directory users, automate provisioning and password resets, enforce access controls, monitor directory activity, and streamline identity governance, compliance reporting, and hybrid environment administration. Answer based on 34 reviews Overview ### What company size and industries is ManageEngine AD360 built for? ManageEngine AD360 is for IT administrators at enterprises and midsize businesses, with 47% of reviewers from enterprises and 35% from midsize firms. It serves manufacturing, financial services, education, healthcare, and government agencies, while reviewer concentration is highest in Information Technology and Services at 12%, followed by Government Administration at 9%. Answer based on 34 reviews Features and Usability ### What are the key features of ManageEngine AD360? ManageEngine AD360 offers Active Directory integration, user provisioning, access management, and identity federation for account and permission control. It also includes multi-factor authentication, single sign-on, password management, audit trail, compliance management, and reporting/analytics for monitoring access and policy activity. Integrations ### Which third-party tools and platforms does ManageEngine AD360 integrate with? ManageEngine AD360 integrates with AWS Identity and Access Management (IAM), ADP HR Assist, Asana, Airtable, ActiveCampaign, Aha!, Amplitude, and Anaplan. It supports over 100 integrations overall, spanning identity management, HR, project management, analytics, and planning tools listed in its official catalog. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does ManageEngine AD360 offer? ManageEngine AD360 provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced demonstrations and feature overviews. Answer based on 5 reviews Getting Started and Support ### What customer support options does ManageEngine AD360 offer? ManageEngine AD360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as generally responsive and quick, with chat often helping on demand, though some report slower resolutions and a preference for articles or email over direct troubleshooting. Answer based on 9 reviews Security ### How does ManageEngine AD360 handle data security and access control? ManageEngine AD360 uses role-based access control, MFA, adaptive and conditional access, SSO, privileged access monitoring, and automated provisioning and de-provisioning to secure identities. It also provides real-time auditing, alerts, reporting, and risk-based controls. Some reviewers note password sync issues, separate module passwords, and limited agent health or upgrade visibility. Answer based on 22 reviews Ease of use ### Is ManageEngine AD360 easy to use? ManageEngine AD360 makes everyday Active Directory management easier with a clear interface, centralized console, and simple workflows. IT admins and help desk teams often find provisioning, reporting, and audits easier to handle, though initial setup, module-to-module consistency, and advanced configurations can feel complex in larger environments. Answer based on 16 reviews ## Features AI summary Based on 890 Identity Management reviews Capterra data shows that buyers of Identity Management software rank the following features as their top priorities: - **Access Management** (**57%** of reviewers rated this feature as critical) - **Password Management** (**66%**) - **Secure Login** (**58%**) ManageEngine AD360 supports all three features that reviewers consider most important: **Access Management**, **Password Management**, and **Secure Login**. Together, these capabilities help businesses control user permissions, manage credentials more efficiently, and verify user access securely, allowing teams to protect accounts, reduce access risks, and maintain stronger identity security across the organization. Access Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Control and manage access to company resources Password Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Secure Login 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Compliance Management 4.7 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Dashboard 4.8 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Activity Dashboard 4.6 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities ManageEngine AD360 93 features ### All Features - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Capacity Planning: Determine and plan production capacity based on changing demands - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compression: Reduction in the number of bits needed to represent data - Configurable Workflow: Configure existing workflows to meet your organization's needs - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - eDiscovery: Finding, identifying and collecting information for legal proceedings - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Portal: Online portal where employees can access and track their own information - Encryption: Convert data into a code for security - File Integrity Monitoring: Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. - Filtering: Find & retrieve relevant data or documents - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - ISO Compliance: Guidelines set by the International Organization for Standardization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - License Management: Track and organize the number of licenses available to the organization - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Member Accounts: Accounts held by members of an organization - Mobile Access: Access software remotely via mobile devices - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Password Generator: Generates strong, unique passwords with customizable parameters - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Password Policies: Set and enforce password security requirements such as length, character sets, and regular password changes - Password Synchronization: Securely access passwords from any device - PCI Assessment: Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS). - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Policy Library: A repository of all past and existing policies - Policy Management: Create, manage, and track policies and procedures within an organization - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Login: At least a username and password is required to access the system - Secure Password Sharing: Securely share encrypted passwords with colleagues - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Single Sign On: Allow users to access multiple services after entering their login credentials once - Storage Management: Store items for a designated period of time - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Protection: Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - User Session Management: Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (35) 4.6 Based on 35 reviews ## Pricing Value for money 4.6 (34) Free Trial Free Version Standard Custom Pricing It includes: - 150+ Active Directory Reports - Active Directory User Management - Active Directory Computer Management - Multiple-Domain Management - Help Desk Delegation - AD Logon Activity Monitoring - AD User, Group, Computer, OU and GPO Change Auditing - Active Directory Alerts and E-mail Notifications Professional Custom Pricing It includes: - 150+ Active Directory Reports - Active Directory User Management - Active Directory Computer Management - Multiple-Domain Management - Help Desk Delegation - AD Logon Activity Monitoring - AD User, Group, Computer, OU and GPO Change Auditing - Active Directory Alerts and E-mail Notifications - Reports Scheduling - AD Group | Contact Management - OU-Based Administration - Workflow | Automation - GPO Management - Group Policy Object settings audit - Track all attribute changes of User, Computer, Groups and OU - New/Old Value audit AD Object attributes - Permission change audit for OU, Users, Groups, Computers and GPO Value for money 4.6 (34) 4.6 Based on 34 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (35) 4.5 Based on 35 reviews ## User reviews Overall rating 4.6 Based on 35 reviews Filter by rating 5(22) 4(13) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DL Drew L. SR SYS Admin Consumer Goods ### "Rev Up Yer Engines!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2026 We used ManageEngine AD360 for a couple of years before our organization shifted to a full cloud infrastructure setup. Looking back, it was a very dependable platform that solved a ton of headaches for our sysadmin team. It brought all our domain management, user provisioning, and compliance reporting into one central hub. While navigating the UI had a slight learning curve, the amount of automation and visibility it gave us was well worth it. Pros What impressed me most when we were using AD360 was how much easier it made Active Directory management across our company. The report generation was fantastic. We could pull compliance reports and audit logs in seconds, which saved us so much time during audits. The analytic insights gave us a really clear view of user permissions and inactive accounts, making overall data management much cleaner. On top of that, it gave us great value for money, especially compared to some of the bulkier enterprise suites out there. Whenever we ran into weird active directory syncing issues, customer support was always quick to help us sort it out. Cons The main drawback back when we used it was that the user interface felt a bit dated and clunky at times. Ease of use could definitely be hit or miss because there were so many menus nested inside other menus. Setting up patch management across all endpoints took a lot more initial tweaking than we expected, and getting the different modules to talk to each other seamlessly took a bit of patience during initial setup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vijayakumar A. Lead Engineer Airlines/Aviation ### "Secure, Scalable, and Simple: AD360 Delivers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 ManageEngine AD360 has been a reliable and comprehensive identity management solution. It simplifies Active Directory tasks through automation and offers strong security features like MFA and compliance reporting. The platform is user-friendly and integrates well with Microsoft 365, making daily operations efficient. While initial setup can be complex, the long-term benefits outweigh the learning curve. Pros ManageEngine AD360 offers a unified platform for identity and access management. Its intuitive interface and automation simplify user provisioning and AD tasks. Strong security features like MFA and compliance reporting enhance protection. Cost-effective solution with seamless integration for Microsoft 365 and cloud apps. Cons Initial setup and configuration can be time-consuming for large environments. Some advanced features require additional modules, increasing complexity. Reporting customization options could be more flexible for unique compliance needs. Integration with certain third-party tools may need manual adjustments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User IT INFRA MANAGER Financial Services ### "AD360 your complete AD Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 13, 2025 Overall, AD360 has greatly simplified our AD management and reporting. It provides strong automation, good visibility, and reliable self-service capabilities. The experience has been smooth, with only minor areas for UI and integration improvements. Pros Easy-to-use interface with clear navigation for administrators. Powerful reporting features that provide detailed insights into user accounts, permissions, password status, and security events. Cons UI feels slightly outdated compared to modern IAM tools. Reporting customization has limitations for highly advanced or niche requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Goutam D. Manager -IT Information Technology and Services ### "AD360 Openview for AD Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 9, 2025 AD360 is meant to reduce fragmentation by bringing user- and identity-management, security auditing, authentication, lifecycle management, and compliance under a single console/platform. Pros It's a nice tool to manage the AD Service & AD Audit Security centrally. AD360 is a unified Identity & Access Management (IAM) solution for environments using Microsoft Active Directory (AD), Microsoft Exchange Server, Microsoft 365, and hybrid on-prem + cloud setups. Cons This tool Licensing Can Get Confusing, Cost Grows as User Count Grows, Reporting is Strong but Sometimes Slow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior System administrator Government Administration ### "best tools to manage your operations tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2025 Pros its managing everything in one windows , ease to use, user friendly, easy to manage and integrate other products . Cons nothing , its an amazing tools to have everything in one place would like in the future to see more integration with other software . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG John G. Director of IT Construction ### "ManageEngine AD360: The Gold Standard in Identity & Access Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2025 The releationship with ManageEnigne as a vendor is very good. the product is simple to install and implement within the our enviroment Pros Value for money of the product is very key as well as the intergration to other Manage Engine products. The product is also very ease to use with a number of great features. Cons We like to see more features added to audit our AD enviroment which would include the abililty to sort and admin the various security groups. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Thayer R. Manager, IT Oil & Energy ### "Excellent Tool and Reporting Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 Love the AD360 with all the modules including the M365 management, support is fabulous, fast and professional. Saves time when doing many actions with one push (i.e. disable or restore many AD accounts or generate one or more reports) Pros Ease of use, one interface to access all other modules, easy to manage, extensive reports. If you requirement a custom report, you can open a support ticket. Value for the money Cons Need to be careful when updates applied, need to back up the database and follow instructions. However, support can help if things go side way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sridhar B. IT Manager Aviation & Aerospace ### "Best tool for I AM access and logs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 It was a great experience using ManageEngine AD360. Helps both Administrators and customer support with task management. Pros Easy to use and value for money, and SSO for all apps. Its remote access makes it flexible to access from anywhere. Cons Customising reports and advanced analytics may require manual effort. User Interface Limitations: The dashboard and reporting tools are functional but not as modern. Switched from [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) On-premises support and easy integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MI Mohammed I. Dy. General Manager Pharmaceuticals ### "AD Management made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 4, 2025 Earlier we were managing our Multiple AD's (Add, Remove, Change) of user / Groups and group policies manually which consume time and efforts of an AD Administrator. Pros We have implemented AD Manager Plus, Ease of deployment and ease of use for our AD Administrators. Seamless co-ordination with sales and support process during POC. Cons The support during POC was very good, but after sales during deployment we faced some challenges for support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jegatheeswaran P. Head - IT and Cybersecurity Building Materials ### "Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 AD360 brings together AD, Microsoft 365/Exchange, hybrid AD/on-prem + cloud environments, auditing, MFA/SSO, workflows and more under one roof. User provisioning/de-provisioning, password resets, group/member management, account lifecycle events become easier and less error-prone thanks to templates, workflows, and bulk operations. AD360 adds value not just in convenience but in compliance/security with features like MFA, privileged access monitoring, auditing, reporting, risk-exposure mapping, and more. Pros • A single, unified platform • Automation + Efficiency — less manual work • Strong auditing, compliance & security support • Usability — Clean UI and easier admin experience • Flexibility & modular approach Cons • Less ideal for cloud-only or non-AD-first environments • Stability & reliability issues over time (in certain environments) • Module-to-module inconsistencies and integration gaps • Complexity & steep learning curve at first Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Henry R. Assistant Director of Infrastructure Higher Education ### "Great product for managing AD" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 4, 2025 Pros It is a great value for what you pay. This has streamlined our ability to increase security for our technicians while making them more efficient Cons There are sometime challenges when use the templates to create accounts. The passwords do not always sync as expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NG Neil G. Director Financial Services ### "Excellent all-in-on IAM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 ManageEngine AD360 is a very effective all-in-one identity and access management tool. The trial version allowed us to test its capabilities before purchasing. Pros AD360 is an all-in-one security tool for Microsoft Active Directory and Entra ID. Provides great value for money. Easy to set up, administer and manage. Cons Nothing in particular to mention as a con. However, they could improve customer support response times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Mobashir A. Sr IT Director Retail ### "Using ManageEngine for over a decade. Happily!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 My overall experience with ManageEngine AD360 has been very positive. The platform brings together user management, auditing, reporting, and access control in a single, unified solution. Once configured, it significantly streamlines day-to-day administration and reduces manual effort. Support has been responsive and helpful, and the product consistently delivers strong value for its cost. I've been a decade long user of Manage Engine. Pros ManageEngine AD360 brings all IAM functions into a single, easy-to-use console. The interface is clean, the workflows are intuitive, and daily user management tasks take significantly less time. Customer support is responsive, and the value for money is excellent compared to other enterprise IAM solutions. Cons Some modules have different interfaces, so the overall UI can feel slightly inconsistent. Initial configuration requires time and documentation review, especially for advanced features. But help is instantly available to amazing guidance. Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/) Reasons for choosing ManageEngine AD360 They were all more expensive or not aligned. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Chris P. Security Specialist Government Administration ### "Review of AD360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Overall, my experience with AD360 has been excellent—seamless integration, strong support, and reliable performance. Truly A+++. Pros AD360 has streamlined our workflows with seamless integration into other products, boosting efficiency." Cons Initial setup was somewhat complicated, but strong support and clear documentation made it manageable. Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Reasons for choosing ManageEngine AD360 We have not completed a choice yet from any of the other choices, but we have multiple other ME products. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SJ Samad Jabbar I. IT Service Management Specialist Hospital & Health Care ### "Ease Your Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2025 Overall, ManageEngine AD360 delivers a good experience, especially for value for money and ease of use.​ For the price, it offers a broad set of IAM, reporting, and automation features, and its modular licensing lets organizations pay mainly for what they use.​ Users often praise the intuitive GUI and simplified daily tasks like provisioning and reporting, with only occasional comments about complexity in advanced configurations. Pros 1\. Comprehensive IAM: Offers user provisioning, deprovisioning, multi-factor authentication (MFA), single sign-on (SSO), and adaptive authentication to secure access and reduce identity threats.​ 2. Automation and workflows: Automates onboarding/offboarding, password resets, and bulk operations like group/mailbox management, saving time for admins.​ 3. Reporting and compliance: Delivers 250+ prebuilt reports, real-time audits, user behavior analytics, and alerts for regulations like GDPR, SOX, and HIPAA. Cons 1\. Reporting customization can be limited for complex ad-hoc analysis.​ 2. Synchronization with third-party apps may lag during high usage or large-scale updates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS shameen S. senior system administrator Education Management ### "very good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2025 we like this product as this helps to manage our task easily in one place which helps us save time and effort Pros This is really easy to use and having good user interface and the customer support is very quick and we are able to achieve all the required tasks on time Cons there is nothing as such we are happy with this product and currently we do not have anything against this product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Suvomoy R. Sr. Manager Data Center Oil & Energy ### "A Complete and Reliable IAM Solution for Streamlined AD Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2025 From a technical standpoint, ManageEngine AD360 has substantially improved our identity governance, auditing visibility, and AD/M365 operational efficiency. The solution centralizes previously fragmented workflows—provisioning, de-provisioning, password management, group updates, audit tracking—and automates most repetitive tasks. Stability has been excellent, updates are frequent, and the product integrates well with our existing ITSM and monitoring systems using APIs and syslog forwarding. While the learning curve and UI inconsistency are areas that could improve, AD360 remains a powerful, cost-effective IAM platform for organizations with hybrid environments. It has reduced manual administrative effort, tightened security controls, and strengthened audit readiness across our infrastructure. Pros The strongest aspect of ManageEngine AD360 is its unified approach to identity lifecycle management across on-prem Active Directory and Microsoft 365. The AD Manager Plus module offers granular automation capabilities with custom attribute updates, template-driven provisioning, and scheduled bulk operations—all of which significantly reduce administrative overhead. AD Audit Plus provides detailed, real-time change tracking with event correlation and alerting, which is extremely valuable during security investigations or compliance audits. The built-in reporting engine covers most enterprise use cases out of the box, and the REST API enables integration with existing IT workflows. Role-based delegation is implemented well, making it easy to enforce least-privilege for helpdesk teams. System performance is stable, and the product scales efficiently when deployed with distributed architecture. Cons The modular architecture, while flexible, results in slight inconsistencies across UI flows and configuration methods. Advanced automation tasks sometimes require custom scripts, and documentation for complex use cases could be more detailed. Report generation can become slower when querying large domains unless the system is tuned properly. Integration with external SIEM platforms works, but it requires additional configuration and does not always offer native, plug-and-play mappings. Licensing is component-based, which can be confusing when estimating long-term cost across multiple modules. Alternatives considered [KACE](https://www.capterra.com/p/208240/KACE/) [Lepide Data Security Platform](https://www.capterra.com/p/205542/Lepide-Data-Security-Platform/) Reasons for choosing ManageEngine AD360 This came as a part off our tendering process and manage engine cost was the lowest. (L1 basis ) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Mathieu R. Programmeur Jouabilité Gambling & Casinos ### "AD360 is an efficient identity management suite." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 28, 2025 Pros AD360 offered a clean way to manage identity, permissions, and access across our environment. I liked how organized the modules were, and reporting tools helped clarify who had access to what. Cons A couple of sections felt slightly dated visually. The functionality is strong, but the interface could use a fresher look. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Gopin G. Purchase Building Materials ### "Streamlined AD Management and Security with ManageEngine AD360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2025 My experience with ManageEngine AD360 has been largely positive. The platform provides a comprehensive identity and access management solution, integrating multiple tools under one unified console. Its automation capabilities for user provisioning and password management significantly reduce administrative workload, and the security features like MFA and conditional access enhance organizational security. Pros Combines multiple AD management tools (ADManager Plus, ADSelfService Plus, etc.) into a single console for centralized control. Cons Deployment and configuration can be time-consuming, especially in large environments with multiple domains. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PT Prasun T. Deputy General Manager Civil Engineering ### "Review for ManageEngine AD360 tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 Very good tool to fit in Hybrid / On-Prem & Cloud environment. With HA support and consolidated IAM console it is reliable enough for medium to large enterprise. Tool is good for compliance driver environment. Its adaptive MFA plus risk-based controls help to maintain security without being overlay annoying for users. Pros ManageEngine AD 360 is stands out for its ease of Use, intuitive user Interface and strong value for money. Cons Couple of pain area of ManageEngine AD360 are complexity and learning curve of the tool along with performance & scalability under load Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Alicia R. Directory of IT Solution Engineers Insurance ### "Descent product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 14, 2025 Overall we believe the product has good potential for us to leverage and get good use of it in our environment. Pros It offers us the ability to use a single console for managing more than 10 domains. We are looking to start promoting our API management to other teams so they are capable to leverage the environment for their day to day operations around their CI/CD pipelines and servicenow automations. Cons One of the biggest issues we have had was the instability of the product where the database will fill up and the system would be in a stealth mode therefore in an unusable state. We had several tickets opened with support and it has taken a while for us to get to the root cause of the issue. Due to this instability we were unable to have our developers leverage the platform as we were anticipated for it to be used. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Andrew DeBratto A. CIO Legal Services ### "Good value for the money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 14, 2025 Overall good value for the money and fulfills our needs. We specifically use the custom reporting to keep our compliance team engaged with the information they require. Pros Overall, capable reporting tool that has many nice features and filters to create the reports we need. Overall, the product is easy to use but at times the number of configuration options can be overwhelming. Cons Support is not as available as we would like. The hours kept are not keeping with modern business needs. Generally, once we get someone, they are competent and helpful, but the online, chat-based model struggles. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB sharad B. IT Manger Computer Software ### "\*\*"ManageEngine AD360: Powerful IAM with Room to Grow"\*\*" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 13, 2025 Feature-rich and integrated: AD360 combines identity management, access control, auditing, and compliance into one platform, reducing the need for multiple tools. Strong security posture: With adaptive MFA, SSO, and privileged access management, it helps organizations meet high security standards. Pros Automated identity lifecycle management: Easily onboard, modify, and offboard users across system Historical audit reports: Track user activity and changes for compliance and security audits. Cons The platform offers a wide range of features, which can be overwhelming for new users. Some users suggest regional pricing adjustments or more flexible licensing models to improve accessibility. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Alin N. Solutions Architect Non-Profit Organization Management ### "A tool so good - just take my money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Straight-forward. Easy to install. Easy to configure. Easy to use. Excellent support to help through any issues or tasks. Pros Easy to use, straightforward interface, with plenty of customizations available. It has simplified task management for our technicians. The customer support is amazing: quick and proficient. Cons No AI integration yet where I can just say what I want and it does it for me. Honestly - it has so many features, it's hard to complain about something. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Marlo K. Director of Information Technology Education Management ### "Ten Year Plus Customer - There is a reason why I stay" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2025 I have been using Manage Engine for over 10 years. It has made many jobs easier and I like that I can assign admin roles through it. It is super easy to get help when I need it, which is a big plus for any software. Pros This tool is really great for running reports and doing tasks in bulk. The customer support is fantastic. It is easy to get help and they even help with upgrades if needed. I feel like the user interface is very easy to navigate as well. Cons I wish all the different modules updated together. I don't really like that I have to update each one separately. I also have trouble with my passwords, for example if I log into AD360 I use one password, but if I log in directly to Self Service Plus, it is a different password. It would be nice if the passwords synced. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Rippling vs ManageEngine AD360](https://www.capterra.com/compare/172127-268487/Rippling-vs-ManageEngine-AD360)