--- title: "Remote eye Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remote eye Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/268489/Remote-eye/" page_type: "product" language: "en" --- # Remote eye Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remote eye ## What is Remote eye? Remote eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require specialized external knowledge. Remote Eye is specially designed for Smart Glasses, that allow the operator to complete the freedom to move. It is also avaliable on IOS and Android ## What is Remote eye used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Inspection](https://www.capterra.com/inspection-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remote eye?[Manage this product listing](https://www.g2.com/products/remote-eye/claim_requests/new?auto=true) ## Remote eye Overview Updated September 2026 AI summary Remote eye provides remote support capabilities for businesses of all sizes, offering tools such as real-time chat, screen sharing, and remote access to facilitate collaboration and diagnostics. It supports augmented reality features, video conferencing, and two-way audio and video, making it suitable for customer support, field service management, and inspections. Deployment options include cloud, web, and major mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remote eye 4.6 (14) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (14) Ease Of Use 4.0 (18,145) Value For Money 4.8 (14) Value For Money 4.0 (12,831) Customer Service 4.9 (14) Customer Service 4.1 (14,063) ## Remote eye alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202528/Milvus/) [View all alternatives](https://www.capterra.com/p/268489/Remote-eye/alternatives/) ## FAQs about Remote eye Overview ### Which roles and teams benefit most from Remote eye? Remote eye is most used by executives, customer-facing teams, and technical specialists who need remote visual collaboration. CEOs, founders, and general managers use it to oversee service delivery, while sales, marketing, events, and customer support teams rely on it for demonstrations, troubleshooting, project coordination, and immersive client experiences. Answer based on 14 reviews Overview ### What company size and industries is Remote eye built for? Remote eye is built primarily for small businesses, which account for 79% of reviewers, with the strongest presence in Information Technology and Services at 21%. It also serves midsize businesses at 14% and enterprises at 7%, with additional adoption in Accounting and Computer Software, each representing 7%. Answer based on 14 reviews Features and Usability ### What are the key features of Remote eye? Remote eye offers remote access/control, screen sharing, session recording, and image capture for visual support and monitoring. It also includes live chat, real-time chat, chat/messaging, video conferencing, two-way audio & video, file sharing, reporting/analytics, and secure login with SSL security. Getting Started and Support ### What training and onboarding options does Remote eye offer? Remote eye provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars present scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for feature and process review. Getting Started and Support ### What customer support options does Remote eye offer? Remote eye provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available about support quality, response times, or helpfulness, so the support experience cannot be assessed from user comments. The listed channels indicate direct contact options and self-service documentation. ## Features AI summary Based on 6,446 Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Remote eye supports **Remote Access/Control**, which gives teams a direct way to connect to devices and resolve issues from a distance. However, it does not include **Access Controls/Permissions** or **Unattended Access**. Instead, it offers **Screen Sharing** (**46%**) and **Chat/Messaging** (**48%**), which still cover important remote support needs by helping technicians view user screens in real time and communicate during troubleshooting, allowing teams to handle support sessions more efficiently and keep issue resolution moving. Remote Access/Control 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Digitally share screen view with others Chat/Messaging 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Chat 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Reporting/Analytics 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Remote eye 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Image Capture: Process images and automatically scan for data - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.5 (14) 4.5 Based on 14 reviews ## Pricing Value for money 4.8 (14) Free Trial Basic €50.00 Per User,Per Month Value for money 4.8 (14) 4.8 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(9) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BW Brian W. Account Mananger Accounting ### "Remote eye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2024 Remote eye is powerful assistance tool that level live videos and setups. Pros Effective guidance through videos. Reduces cost by enabling remote support. Cons It more likely best to the users thus no negative issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Thank you for the review and for using our software solution Uddeshya A. Event Manager Entertainment ### "AI Software solution to deploy action" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2023 Pros The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error. Cons Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Sara V. Jefe de Marketing Marketing and Advertising ### "Remote Eyes you surprised me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2023 In general, remote eyes is a powerful software that allows us to optimize time and resources for customer service. Pros easy to install and useease of integrating the team into the call Cons Sometimes the software crashNo training for new users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Michael K. AR Implementalist Information Technology and Services ### "Augmented Reality in ACTION" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2022 Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management. Pros Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves. Cons Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Raul M. Responsable Tecnologías inmersivas Wireless ### "De las mejores aplicaciones de Realidad asistida en relación calidad/precio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 Pros Interfaz intuitiva, estabilidad de las conexiones y facilidad de emparejamiento de dispositivos. Cons Echo de menos la generación de informes con más métricas. Reasons for choosing Remote eye Por el servicio personalizado que ofrece Wideum y la relaccion funcionalidades/calidad/precio. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RB Rocco B. Managing Director Health, Wellness and Fitness ### "Un excelente software para gestión remota y AR" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2022 Pros Producto muy fácil de instalar y de utilizar, permite acceso remoto de manera instantánea Cons Nada, no me parece que hay contras en el producto Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Steven W. CEO Information Technology and Services ### "An African view of Remote Eye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2022 Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works! Pros A key stand out points of this software is the ease of use and the point that it just works! Cons No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Koen S. Technical Support & Project Manager Computer Hardware ### "Easy to setup, easy to deploy and easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2022 Pros The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward. Cons There is always the need for both an expert and user account. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Kailash S. Owner Information Technology and Services ### "Industrial Software Solutions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2022 Our clients use Remote Eye to enable collaboration between site engineers and remote experts. Pros Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature. Cons It will help if the app provides deeper zoom in. Reasons for choosing Remote eye Cost, Features and Support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LS Lubomir S. CEO Computer Software ### "Remote eye review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2022 This software expands the possibilities of digitizing production and service for our customers. Pros Ease of use for field service technicians. Cons The existing functions are sufficient for the work of our technicians and customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/268489/Remote-eye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.