# Remote eye Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Remote eye Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/268489/Remote-eye --- # Remote eye Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remote eye ## What is Remote eye? Remote eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require specialized external knowledge. Remote Eye is specially designed for Smart Glasses, that allow the operator to complete the freedom to move. It is also avaliable on IOS and Android ## What is Remote eye used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Inspection](https://www.capterra.com/inspection-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Remote eye?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.wideum.com&name=Remote eye) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remote eye 4.6 (14) VS. [4.4 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price €50 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (14) Ease Of Use 4.0 (18,117) Value For Money 4.8 (14) Value For Money 4.0 (12,804) Customer Service 4.9 (14) Customer Service 4.1 (14,035) ## Remote eye alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/268489/Remote-eye/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Reporting/Analytics 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities File Sharing 4.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Remote eye 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Access client's system information, including hardware and software configuration, to perform diagnostics Public or private sharing of digital files such as documents, audio/video, images, and more Process images and automatically scan for data Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Record active support and chat sessions for auditing and training Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Allows users to view videos without downloading media files Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.5 (14) 4.5 Based on 14 reviews ## Pricing Value for money 4.8 (14) Free Trial Basic €50.00 Per User,Per Month Value for money 4.8 (14) 4.8 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating 5(9) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BW Brian W. Account Mananger Accounting ### "Remote eye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2024 Remote eye is powerful assistance tool that level live videos and setups. Pros Effective guidance through videos. Reduces cost by enabling remote support. Cons It more likely best to the users thus no negative issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Thank you for the review and for using our software solution Uddeshya A. Event Manager Entertainment ### "AI Software solution to deploy action" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2023 Pros The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error. Cons Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Sara V. Jefe de Marketing Marketing and Advertising ### "Remote Eyes you surprised me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2023 In general, remote eyes is a powerful software that allows us to optimize time and resources for customer service. Pros easy to install and useease of integrating the team into the call Cons Sometimes the software crashNo training for new users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Michael K. AR Implementalist Information Technology and Services ### "Augmented Reality in ACTION" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2022 Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management. Pros Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves. Cons Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Raul M. Responsable Tecnologías inmersivas Wireless ### "De las mejores aplicaciones de Realidad asistida en relación calidad/precio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 Pros Interfaz intuitiva, estabilidad de las conexiones y facilidad de emparejamiento de dispositivos. Cons Echo de menos la generación de informes con más métricas. Reasons for choosing Remote eye Por el servicio personalizado que ofrece Wideum y la relaccion funcionalidades/calidad/precio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rocco B. Managing Director Health, Wellness and Fitness ### "Un excelente software para gestión remota y AR" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2022 Pros Producto muy fácil de instalar y de utilizar, permite acceso remoto de manera instantánea Cons Nada, no me parece que hay contras en el producto Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Steven W. CEO Information Technology and Services ### "An African view of Remote Eye" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2022 Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works! Pros A key stand out points of this software is the ease of use and the point that it just works! Cons No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Koen S. Technical Support & Project Manager Computer Hardware ### "Easy to setup, easy to deploy and easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2022 Pros The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward. Cons There is always the need for both an expert and user account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kailash S. Owner Information Technology and Services ### "Industrial Software Solutions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2022 Our clients use Remote Eye to enable collaboration between site engineers and remote experts. Pros Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature. Cons It will help if the app provides deeper zoom in. Reasons for choosing Remote eye Cost, Features and Support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lubomir S. CEO Computer Software ### "Remote eye review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2022 This software expands the possibilities of digitizing production and service for our customers. Pros Ease of use for field service technicians. Cons The existing functions are sufficient for the work of our technicians and customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/268489/Remote-eye/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)