--- title: "One Talk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about One Talk Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/268546/One-Talk/" page_type: "product" language: "en" --- # One Talk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) One Talk ## What is One Talk? Mobile-centric, cloud-based phone system from Verizon designed to empower mobile workforces and increase productivity through collaboration tools, native mobile apps, and the One Talk Side View app to enable a range of third-party integrations. ## What is One Talk used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for One Talk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.verizon.com/business/&name=One Talk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### One Talk 3.3 (3) VS. [4.7 (361)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price Contact vendor Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.7 (361) Value For Money 3.7 (3) Value For Money 4.6 (346) Customer Service 3.7 (3) Customer Service 4.7 (342) ## One Talk alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/268546/One-Talk/alternatives/) ## FAQs about One Talk Features and Usability ### What are the key features of One Talk? One Talk offers automated attendant, automatic call distribution, call routing, call transfer, and IVR for managing incoming calls. It also includes PBX, computer telephony integration, mobile access, reporting and statistics, collaboration tools, and third-party integrations for connecting voice workflows with other business systems. Getting Started and Support ### What training and onboarding options does One Talk offer? One Talk provides videos for training and onboarding support. Videos can offer self-paced guidance for learning product features and reviewing setup steps when needed. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does One Talk offer? One Talk provides email/help desk and phone support. These channels give users direct ways to reach assistance for setup, account, and service questions. No reviewer feedback about support quality is available here, so user experience details such as response speed or helpfulness cannot be summarized. ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra reviewers highlight these as the features buyers value most when choosing Business Phone Systems: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) One Talk supports **Mobile Access** and **Call Routing**, giving teams the flexibility to manage business calls on the go and direct incoming calls to the right person or department. However, it does not offer **Voice Mail**. Instead, it provides **Call Transfer** (**46%**), which still helps staff move callers to the appropriate contact quickly. Together, these features help businesses maintain responsive communication and handle calls more efficiently. Mobile Access 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Routing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Transfers live calls to other agents Automatic Call Distribution 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Online Voice Transmission 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transmit voice and other information digitally Reporting & Statistics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns One Talk 12 features ### All Features - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.0 (3) 3.0 Based on 3 reviews ## Pricing Value for money 3.7 (3) ### Starting price Free trial not available Value for money 3.7 (3) 3.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(0) 4(2) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Operations Manager Transportation/Trucking/Railroad ### "One talk user experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 30, 2026 overall it is a good service and if the messaging issues are fixed, this is a great app. As mentioned before you just need to make sure you get confirmation from whoever you are texting if you do a lot of texts Pros I can make calls on multiple devices, never at the same time but if i do not have my phone nearby, my mac works perfectly fine Cons There are a lot of lags and occasionally messages do not go through which is troublesome at times so you need to double check. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joseph S. General Manager Consumer Services ### "One Talk, multiple benefits and complaints. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 11, 2024 At time, the app has frustrated me due to dropped calls or bluetooth not working when the calls come in. Pros The Verizon One talk app allows me to answer office call remotely on my cell phone. It's also a bonus that my clients do not have my direct cell number when I call them as the call ID displayed is actually my office number. Cons The call quality is spotty especially when I am using bluetooth. There isn't a text feature on the app which would be convinient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Amy J. Administrator Construction ### "One Talk Experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 12, 2024 We did not have a very good experience, when we used them a few years ago, maybe they have made their technology better since we had them. Pros The benefits were having one phone bill associated with one company Cons The quality of the calls were not good. Alternatives considered [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing One Talk The sales team was super pushy and too salesy instead of personable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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