Average Ratings

284 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,000.00/year
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Blackbaud
  • www.blackbaud.com
  • Founded 1981
  • United States

About Raiser's Edge NXT

Raisers Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raisers Edge NXT pulls together your processes and people to move your entire mission forward.


Raiser's Edge NXT Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Raiser's Edge NXT Reviews Recently Reviewed!


Incredibly disappointed

Feb 13, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: NXT is easier to use than the traditional, back end with Raisers Edge when viewing records and can be accessed on your phone.

Cons: The ease of use is still light years behind other cloud-based CRMs. You only have limited access to the data and many fields are blocked (meaning you can't make changes unless you go into the more complicated back end). The biggest problem we have had has been with online gifts. We purchased Everyday Hero (which is Blackbaud's online giving module), and every time a gift comes in by a spouse, it overrides the current gift with that person's name, and only shows that they gave that one gift. There is no flag or warning that the address is a duplicate. So now that we purchased something that was supposed to expedite our online giving, we have to go back and do hours of clean up in our database. Also, they have "automatic upgrades" when your records reach another tier. The customer service is awful - takes hours on the phone or weeks to respond. It is exceptionally expensive for what it is offering. Also, doesn't integrate well at all with Financial Edge.

We do all our Donation processing with Raiser's Edge. All data entry, constituent 'touches' & repor

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data entry is easy and reports are dependable. Versatility in the type of information that can be stored in each constituent record.

Cons: the software programmers I know say the set up is very 'old school.' I use batches a lot in RE - and the setting up of each is not as intuitive as some software programs out there.

Overall: Database for all donations - information is kept reliable, complete (can be used to store a lot of data/facts) and accessible for reports

The Raiser's Edge is an industry standard for a reason. It's robust but doesn't play well with non-Blackbaud software.

Feb 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you're a small-to-medium shop looking to invest in a CRM, The Raiser's Edge will work well for you. If you need easy integration with other software solutions (email marketing, event marketing, etc.) you may want to look elsewhere, but if your main need is a robust CRM, then The Raiser's Edge a good way to go.

Pros: The Raiser's Edge is consistent and reliable as a CRM. Because it is so widely used, there are tons of good resources online if you have any questions, and you are likely to be able to easily hire staff who have experience with it. You are able to set up your data structure with a good amount of customization. The the query tool is easy to use as long as you understand how you've set up your fields. You don't need to be able to code to administer the database, which I appreciated. Permissions are fairly straightforward.

Cons: As part of the Blackbaud suite of products, The Raiser's Edge is not easy to integrate with other products. If you need easy integration with other software solutions, you'll either have to buy other Blackbaud products, which are expensive and sometimes not the best in their class, or do a lot of data transfers between the systems. For example, when I was administering a Raiser's Edge database, I had to regularly export lists for use with Constant Contact, and import transactions for our online giving page, because we didn't use Blackbaud solutions for email marketing or online giving. It wasn't very difficult to do, but it did slow us down with tasks that should be automated.

As the development director of a small non-profit, we use this software to track our donor activity.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It provides a comprehensive, detailed account of all interactions, donations, and potential contacts among our donor base. Whenever I've had to call customer support, they have been incredibly knowledgeable and friendly, and typically have gotten to the bottom of whatever issue I'm having.

Cons: There are SO many functions and features that it is hard to utilize them successfully at any given time. Reports can be complicated to produce, and creating queries to generate the specific sets of donor groups you are looking for is difficult at best.

Glossy veneer on an overage frankenstein whose glory days long gone

Feb 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Let's face it, the base model is the industry standard with all the bells and whistles you'll need. Here's what Raisers Edge does well: Exports, Queries, complex reports, and storing gift data just the way I like it (as the head of fundraising) and just the way my CFO likes it (who knew we could agree!).

Cons: Problems are the price, the cobbled-together addons essential for modern fundraising, and service. Here is where RE has gone wrong: they offer addons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't intended to work well. It's obviously clunky programming!

Great once you master it.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can organize all actions and gifts while being able to pull information the way I need it presented.

Cons: I find queries can sometimes be challenging. I occasionally run one that just isn't working correctly and it can be frustrating.

Thrilled with the capabilities and utilizing the software to a greater degree monthly.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The NXT version is wonderful for day to day recording of donor activity, etc. The analytics is awesome for planning purposes and love how it alerts you to possible lapsed donors.

Cons: There is a learning curve, but it is well worth it. I find it more helpful to talk with someone that IM to resolve an issue.

Overall: There are many - accurate reporting information, NXT version, wealth assessment, various levels of access for users, etc

The ability to access information on mobile is great for keeping track of clients and meetings.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons: It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

Feb 01, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easily able to create queries, track proposals, and moves management. Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons: Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Senior Director of Development

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's like the Apple Iphones of databases...solid, not as responsive to adapt while others are like Android phones,...will quickly adapt but not work out the bugs first

Pros: The Pros of Blackbaud Raiser's Edge NXT are the functionality, ease of use...it is truly the "Best of the Best".

Cons: The negatives of Blackbaud Raiser's Edge NXT are that it is not as nimble as other databases, integration with email services

Modern and strong tool for all levels within the organization

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like on how easy the platform is to use and how modern the program is, cloud technology is the way to go!

Cons: I wish there was more to customize throughout some of the analytical and reporting options throughout the software.

This product has helped our entire office!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, and ease of use. Our V.P.'s and CEO are able to login and view the actions of our fundraising team, as well as where we are with each campaign, fund and appeal.

Cons: Refresh time. There is a lag with refreshing, and we had hoped it would be real-time.
We all wish it had all the bells and whistles of Raiser's Edge, but we know that is coming in the future.

Overall: Our upper management staff were able to easily create and view reports, rather than ask someone from our team; which gave them more control.

A huge improvement over classic Raiser's Edge

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: NXT is intuitive, accessible from anywhere on nearly any device. It allows users to take the database with them on the road.

Cons: Not all features in the classic Raiser's Edge are implemented in NXT yet. New features come on line often, though, so this shouldn't be a long-term issue.

The best donor management software

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Raiser's Edge is the premium donor management package. We've used a couple other solutions in the past, and they don't even come close to the power of RE. It's expensive - as most Blackbaud products are - but it's well worth it for us.

Pros: Highly customizable Powerful query and report builder Multiple modules including Events and Volunteer Management If you're hosted instead of on-prem, Online Express is a fantastic add-on for email blasts, form building, and event registration

Cons: Very expensive Proper setup requires a serious time commitment Some features are only available in the hosted environment

Raiser's Edge NXT DBA

Jan 02, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I prefer NXT vs. classic view however, as a Database Manager I spend the majority of my time in the classic view. NXT is not built out all the way and some of the features that are in the old view is not in NXT.

Pros: User friendly. The search function is a good tool in NXT unlike combing through a ton of names. List pull is essentially easier to generate than queries.

Cons: Reporting is limited. You may specify dashboards however, I find you are unable to include a limited the number of appeals or funds to display.

NXT is getting better all the time

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, especially building relationships which was more complicated in the database view. As our fundraising becomes more sophisticated and more staff are making contacts for fundraising, the action logs are so helpful to keep us all informed.

Cons: Not all the functions in the database view is available to edit or create in NXT . When that happens, training new staff will be so much easier because most data inputs and updates will be in NXT and training materials will not have to say "now open database view and find the record again, then click X tab, then do Y.. Now go back to NXT and check the display...

Raiser's Edge NXT is a big improvement!

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons: NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

Overall: Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Great Donor Management Enterprise Software for large/established non-profits

Dec 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would recommend this software to a large or established non-profit that either brings in a lot of money (over $500k per annum), or is hoping to take fundraising "to the next level." I have used Raiser's Edge with two different organizations

Pros: - So many features, reports, queries, and fields. - Highly customizable. - Basic functions are fairly intuitive and easy-to-use. - Scalable, with lots of optional add-on features.

Cons: - Complex. If you want to "go deep" with this software, be prepared to invest a lot of time into the process. - Very expensive, and pricing is not dependent upon things like constituent counts (like marketing automation software is doing).

Capterra-loader

Getting there, but not quite

Dec 06, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The web interface is easier to use than the legacy Raiser's Edge product. There are some cool features and basic level reporting available.

Cons: It is read-only, pretty shell of the Legacy RE database, but users still have to login to the old RE database to enter data and advanced level reporting.

Overall: Not a whole lot more than RE Legacy.

Excellent Tool for Nonprofits

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to access and merge lists for mailings to your donors. Newsletters or Thank You letters are a breeze.

Cons: Some features are more difficult to use and take much more time and user effort to accomplish than others.

The best donor database

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software, integration, and user knowledge overlap. Just be prepared to pay.

Pros: Raiser's Edge is the best donor database I've seen. It has comprehensive fields and capability to track projects, funds, and appeals. When we used RE, we had about 250 different appeals categorized and about 50 different funds. When running reports or queries, you could slice and dice the data pretty much any way you wanted. Query functions were huge for me. You can dig down into anything you want - all donations by xyz appeal during 10-11 timeframe and paid by check at a certain event? That's an option, for example, with the click and choose query. Huge added bonus if you use RE in conjunction with Financial Edge, Blackbaud's accounting system, as the two systems actually integrate (not export and import but a true integration).

Cons: The biggest obstacle we faced with RE was the pricing. Blackbaud prices you into tiers based on number of constituents, so if you keep old donor records "just in case", you end up accumulating all these records and data that you are paying for annually. If you can afford it, it's great. They are definitely shooting for the quality model not the low-cost model.

Very good program very easy to use

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick Login. Cloud based can be logged in from any web browser. All information especially for those in the field like giving history, notes and actions are al easily accessible and can update on the go.

Cons: Cannot print custom query's from NXT but need to go to database view in order to print or export to excel file.

So many features, super unclear how to use them

Dec 05, 2017
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: You can get very detailed with donor or prospect records! Raiser's Edge allows you to keep track of every interaction, donation, numerous contacts under one organization, etc. All of that is very helpful, once you figure out how to use it.

Cons: The database doesn't look nice, which doesn't sound like a valid drawback but it really makes a difference. The software isn't intuitive and it's difficult to find where certain features or records live.

Good on-the-go fundraising tool

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good for quickly finding donor information on the go Interesting reporting and analysis features Easy to manage portfolio through NXT

Cons: Reporting and analysis could be more robust Integration between database and web view isn't always the best

Great product that is easy to use

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I think this is a great product and I can see it being a valued resource in any organization.

Pros: NXT is very easy to use and the tiles can be moved around to create a custom view. In addition, the mapping feature with lists makes it very easy to see who is in an area we are planning a visit for. Because it is so easy to use, it allows others to create their own lists easily.

Cons: There is not a more granular query tool incorporated yet or reporting so back office users can also take advantage of this view.

A huge step forward from RE7

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool!

Cons: This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though.

lots of functionality - so much still to learn

Nov 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and reporting is very comprehensive.
Lots to learn. Training is available and useful.

Cons: sometimes overwhelming, there are so many functions and you need alot of training.
Wish it were more GUI.

Overall: Reporting functions are great.

Raiser's Edge

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Really easy to use and has many options. Easy to setup reports and dashboards for users based on Appeals/Funds and Campaigns.

Cons: I wouldn't consider this a Con but everything within the system should be documented. People who has rights to add random fields into RE make it harder for reporting and clean-up years later.

PeopleSoft to RE NXT

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NXT gives us the flexibility needed to truly focus on donors and donor-centered fundraising. We are able to track so many things we couldn't in the past, which in turn allows us to provide better donor care with higher results in revenue. It's also very user-intuitive.

RE NXT

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This will be a 5-star product with just a few tweaks, and I believe Blackbaud is working on improving the things reviewers have listed in the "Cons" section.

Pros: The entire user interface is a huge improvement from the RE database view. The navigation is intuitive and the list functionality is very user friendly.

Cons: It doesn't communicate flawlessly with the RE database view, and some features from RE are not available in NXT.

Needs more functionality, but great for fundraisers

Oct 26, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Lists, especially filtering by region User-friendly look and feel Cloud based, mobile friendly Easy management of portfolio

Cons: No gift processing functionality yet Not all functions communicate with Database view Slow running, sometimes does not load fully

Raiser's Edge

Oct 25, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ¿ Able to pull a vast amount of beneficial reports ¿ Keeps data organized ¿ It can integrate donations from web pages on Net Community directly into constituent's record

Cons: ¿ This software is not the easiest to learn by yourself and if you did want training, it cost a lot!

Not Much to Brag About

Oct 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Never again!

Pros: Supposedly, it's the industry standard. It's powerful, it has been around forever. At first glance, has all the functionality one would need.

Cons: Terribly difficult to use. Frequent technical difficulties. Does not interface well with the related product, Financial Edge. Slow response time when entering Actions. Much duplicate entry required when entering Actions and Notes. Salutations offered when entering a new account are "wonky". Way too little bang for the buck. Reporting awful and difficult.

Raiser's Edge 7.94

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, Raiser's Edge is a great product with a lot of functionality. It can be pricey, but my research shows me that for many major fundraising organizations, they all use it. Raiser's Edge is the industry standard. If your organization uses it, I would not migrate away from it. If your organization is not using, it might be a worthwhile investment for the functionality it provides.

Pros: Relatively easy to use. Great functionality as a constituent database and donor giving software. Definitely top of the line.

Cons: Multiple modules needed for credit card processing, events, education/alumni. Each module is additional cost. Conversioncost could be high if converting away from Raiser's Edge due to its complexity compared to other providers. Customer support can take a long time to get through via phone. Sales really pushes to move you RE-NXT, which is cloud-based and costs several thousand more than server-based RE.

Very Good

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easier than the one before. The older version is limited. Plus the new version has a lot more capabilities.

Great for Organizing and Planning

Oct 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Blackbaud does a great job updating their software and I believe that they will continue to flesh out their programs and deliver top-quality builds as time moves forward.

Pros: Raiser's Edge NXT is truly a next generation product in fundraising. The user interface is smooth and responsive, the organization of data is comprehensive, and the analytics are top notch. It does a fantastic job in keeping the users up to date and aware of what needs to be done.

Cons: If you don't keep up with data entry the system will quickly fall behind. It really needs to be done the way Blackbaud outlines it for the system to function properly. Not all features are fully built out, so you'll find yourself if database view regularly.

R/E was the former software used @ our organization.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to navigate & info. entry. Very user friendly data base especially for constituent, gift, membership & gift batching entry. Clicking on individual tabs selections gave an at-glance history all in one spot & on one page.

Cons: Queries could be challenging trying to select all the necessary criteria fields to populate for the report info. you were seeking

We migrated to Raiser's Edge in the early 2000's.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons: It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Overall: We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Great for mobile fundraisers, but not as robust as database view

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Being cloud based, RE NXT is great for on-the-go fundraisers. It is also a great UI and being able to drill into records is beneficial.

Cons: The filtering in lists is not as flexible as database view. There are queries that still need to be done in database because NXT doesn't provide enough filtering criteria. For instance, it is necessary for us to use "not one of" or "does not equal" in our filtering but NXT doesn't have that capability at this time. Also, it is concerning that when merging records in database view, data that was entered via NXT may not merge and will be lost if the record is deleted during the merge.

Great value for the money

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you have a quick glance at the date within The Raiser's Edge without having to log into the database view and search all over for what you need.

Cons: You are not able to make a lot of changes to data when you are in RE NXT. You still have to log into the database view to make changes to the constituent record. This includes combining records when duplicates are found.

perspective on Raisers Edge

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I would not recommend it for small organizations.

Pros: Raiser's Edge has wonderful reporting capabilities. It definitely personifies garbage in, garbage out though, so you want to be sure to set things up the correct way right from the beginning. Also if you want to be able to quantify your data you have to put in fields that you can do so - not something like notes.

Cons: It is not the easiest to learn and I don't feel like we ever used the full capability of the software. I wish there were more opportunities for general training's using it and learning how other companies are utilizing it.

A Serious Slow-Down From On-premises Hosting

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: If Blackbaud could speed up the connection to the Database View Raiser's Edge NXT would be great!

Pros: The Web View portion of the software is amazing! You can search for constituents much more easily than you could by what is now called the "Database View". The interactions are great even for mobile.

Cons: Compared to when we were hosted on-premises the data entry through the "Database View" is slow. We have also struggled with some server issues on their hosting. We traded more functionality for lower efficiency unfortunately.

An idea of Raisers Edge

Aug 17, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is intuitive for those who have experience in database management. It's ideal for large-scale non-profit organizations who handle a multitude of donations and donors.

Cons: The product visually isn't as appealing as other blackbaud products. However, what it lacks in appearance, it makes up for in use.

Great product, easy to use!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Excited to see what NXT will do next!

Pros: NXT is very easy to use especially for those not super computer savvy, it's very user friendly, and I find the modules self explanatory.

Cons: NXT is not yet completely developed so you still need to rely on your database view for some things. Also some modules are laid out differently and use different terms so it takes some getting used to.

I am a long-time RE user 17+ years. The software just gets better and better!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons: Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Overall: Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

A huge step forward

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This product has leaped forward from RE7

Pros: Easy to use interface that helps new users like me navigate to find exactly what I'm looking for every time.

Cons: Parts of the product are still being developed and improved (which I suppose could also be looked at as a pro)

Powerful Database

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My recommendation is to get formal training if you are going to use the database and give each new staff member the opportunity to be trained by a Raiser's Edge specialist. The database is absolutely worth the time and money if you also invest in your staff's knowledge of it. If two people are doing the same task in even a slightly different way, you can end up with holes in your data. However, if you do get good training, you'll find this database to be well worth it and will assist your fundraising strategies quite well.

Pros: The Raiser's Edge is a very powerful database that can provide great insight into your organization's fundraising. It has the capability to track and report on anything you would ever need to look at for fundraising. The template reports are customizable, which is very helpful. My favorite feature is the query and export combo - I can pull out any piece of information I need to analyze and Raiser's Edge does a good job of getting rid of duplicate information for me. The dashboard feature is also good - you can create multiple dashboards to compare fiscal years, appeals, funds, recent gifts list, summaries, etc. You can also share your dashboard with other users so that everyone can be looking at the same thing.

Cons: Building custom reports from scratch (not using a template) can be challenging to create through Crystal Reports. However, you can usually find a template that you can customize to create a similar report, if not the exact report you want to write. Duplicate records can also be challenging in Raiser's Edge. When Constituents are uploaded to the database from a list or entered manually, Raiser's Edge will not identify duplicates if the name or address is not an exact match. This can be frustrating - for example, it won't recognize a duplicate address if the only difference is between "Street" and "St." in the database. Cleaning up the duplicates is even more challenging. I have needed to export lists of constituents, identify duplicates in Excel, and then go back into Raiser's Edge to merge and delete the duplicate constituent records.

Raisers Edge

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best fundraising software i have used. It was like have a second employee. I would recommend this to anyone.

Cons: The only con is the price. It is expensive for a small non-profit. Other then that no other cons ..

Too much car for us.

Jun 08, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons: Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Great product

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Support is always super willing to help you with a task. When I first started I used their chat and phone support frequently which was a huge help.

Pros: Can open on any mobile device through a normal web browser making it extremely easy to log in and add your actions. Great for a giving officer to be able to look up a constituents info on the go. Useful analytics on actions, fundraising reports, LYBUNT, etc.

Cons: You cannot add a record straight from NXT. Only can add new constituent records from the desktop version of Raiser's Edge. Their Wealth analytics are decent but I've found better resources from other groups like Wealth Engine or Donor Search.

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons: Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Overall: Learned more about database structure

Stores Infinite Information

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons: It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Very good to work with and user friendly

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons: The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Raiser's Edge has allowed our organization to segment our constituents into essential categories in a very effective and financially strategic manner.

May 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The continued growth of Blackbaud and the expansion into "the Cloud"...and the new (we're not using yet) SKY reporting!

Cons: The custom reporting is quite difficult and an organization needs specially trained staff, otherwise can be quite expensive to create custom reports.

Easy to use for everyone

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: RE NXT is very easy to navigate and colleagues who have little or no experience with the database view are able to find the information they need without a hassle. I like that NXT offers suggestions and specially prepared reports that provide useful information for reigniting lapsed donors and gauging capacity for future asks. I also love the visual analytics offered, as they help to segment and illustrate the entire scope of our constituent base rather than just looking at spreadsheets.

Cons: There are some limitations as to how much information can be added to lists in NXT, making it easier to generate more complex lists in the database view. I also think it would be beneficial to offer a complete guide of all of the training and webinars available as a benefit of NXT, as our team has not taken advantage of many useful resources because we have not been aware of them.

Legacy application / company struggling to modernize

May 13, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Overall the Raisers Edge platform has served our organization well for many years, but as we have been looking to modernize our donor management solution, we have found that Blackbaud's NXT platform has been very slow and bug-prone. We are evaluating other more modern solutions as well.

Pros: Very extensive options Long-standing company so they are not a fly-by-night operation Extensive training solutions (but necessary with level of complexity)

Cons: Clunky user interface NXT platform is slow to migrate full functionality (still does not have gift entry) More expensive than many other solutions now on the market

Excited to be on NXT!

May 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is fairly easy to install and use. The format is intuitive. I really like being able to pull up donor information on the fly.

Cons: The system can be a bit slow to load sometimes, which can be frustrating. Although, this could potentially be more of a network issue.

Great for getting everyone on staff's hands in the database!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Because NXT view is so easy to use, co-workers who have difficulty using the database view of Raisers Edge are much more willing to hop in the database and find information for themselves using NXT.

Cons: There aren't as many classes through Blackbaud University focusing on NXT yet, which means learning new tips and tricks takes a little research. Hopefully the more folks use NXT, the more classes there will be!

NXT is AWESOME!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Streamlines and organizes the approach to my work day. Ultimately allows me to spend more time strategizing.

Cons: Takes some prep time getting the interface organized, especially with regards to your lists and portfolio so that it is set up in the most effective way possible . I am also interested in learning how to get our solicitors easily set up and assigned other than one by one.

NXT is great for fundraising!

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to easily access all of our donor data has been an absolute game changer for me and our team!

Cons: There is a bit of a learning curve to figuring out how to pull inquires but for the most part, there are not many cons!

RE NXT

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ascetic and functionality are both on point. It's the perfect blend for all levels of users, regardless of experience.

Cons: That it isn't fully functional yet ie) database and NXT views are separate. I can't wait to see the future additions!

Raiser's Edge NXT is worth the upgrade

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Comprehensiveness, power of analytics, mobile cvompatible

Cons: Expense

Overall: RE NXT is a great system for tracking donor relations for nonprofits. RE has been the standard CRM for nonprofits for a while but their improved NXT edition is worth the extra expense. Wealth screening, enhanced features like donor mapping, and customized reporting are all improved features of NXT over the base RE 7 edition. It is an essential tool in building deeper relationships with donors and thus in raising more money to support your nonprofit.

Recommendations to other buyers: It is essential for nonprofits who want to raise significant funds to resource their missions.

Dated Functionality and UI

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I used Raiser's Edge for quite some time as the coordinator for a large cohort of members. It was a huge pain in the butt. The company ended up migrating away from RE simply because the software was incredibly clunky and looked like something out of the 90s, with functionality that wasn't that much better. Editing records was a pain, and conducting searches required a pretty thorough knowledge of Boolean terminology. Even then, it would sometimes take pretty esoteric knowledge to locate things properly. Batch processing took what seemed like a lifetime every time. Running reports was neither easy nor particularly useful, and the export formats were not typically the most useful (e.g. excel sheets).

User-friendly means that the team actually uses the software.

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Your DBA will still primarily be in the database view, but fundraisers - especially those on the road, will love the simplicity and functionality of NXT

Pros: The NXT interface is very user-friendly and works well on computer, tablet or phone. Of course, there are some tasks that can only be done in the database - but most of those tasks should be done by the "Super User" or DBA anyway. Think of NXT as the "lite" version of the software - functions that gift officers and casual users need but none of the "scary" bells and whistles of the database.

Cons: Blackbaud is constantly rolling out enhancements and upgrades to the product, so cons don't stay relevant for long.

Good but limited.

Mar 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a very user-friendly interface. Those not technologically-savvy can figure it out pretty quickly.

Cons: The "list" function has limited options and so does not function as well as "query", and the media tab does not necessarily sync both ways, I guess. It's generally "what-you-see-is-what-you-get" and there's not a lot of options to use queries, exports, or reports from here.

razor's edge

Feb 22, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: already completed this on the first page.

Cons: already completed this on the first page.

Overall: I used this product for 2 years while working nonprofit and it is a very challenging program to use. The national organization only had 30 users and at times could not access due to other users. There were processes in place so as a user, I could not access. I could not print reports and had to be submitted 2 weeks prior to needing. It is very costly and could be better utilized for larger organizations that have the finances to purchase and to grow in to.

Recommendations to other buyers: think big and expensive and complicated.

Ease of use

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love how easy it is to pick up Raiser's Edge and use it. I am not computer or software literate, but I was able to quickly get comfortable with the software and now I am using it with no problems at all.

Complicated but Effective

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: There is a big learning curve with this software, and it can be temperamental (you have to get the formulas just right), but it does its job if you know what you are doing.

Pros: Keeps very detailed records and pulls detailed reports on donor data.

Cons: The high learning curve to learn how to pull queries.

Recommendations to other buyers: Take a course or hire someone who already knows the software

Not quite ready for primetime

Feb 10, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: NXT has lots of promise and potential, but it is not ready for many institutions currently using RE7. See pros and cons for details.

Pros: Intuitive and well designed front-end. Promising new features and functionally. Preservation of existing data structures.

Cons: Lacks robust API for accessing data for custom reporting. The front-end can not support many existing uses of attributes in RE7.

Recommendations to other buyers: A future release at the end of 2017 should address the API requirement and address flexibility around using attributes in NXT. Check back then.

The Raiser's Edge you know and love, but even better!

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Raiser's Edge NXT made using RE more efficient and available where and when you need it. Same amazing support team and integrated services. In my experience, Blackbaud stays a step ahead so they are always on the cutting edge of donor management and tracking.

NXT is the Fundraising Difference Maker

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an absolutely fantastic solution for today's fundraisers. As someone out in the field, the ability to have all donor data in the palm of my hand has been an absolute game changer for me. I cannot recommend this product enough.

Pros: - Ease of use - Availability of information - Intuitive

Cons: - N/A

Recommendations to other buyers: Get this product now.

Getting there

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Easier to use than RE. Consistently improving. Getting better every quarter

Pros: User-friendly- but want to use it!

Cons: Scrolling takes a while to a large database

Recommendations to other buyers: Make sure you have the funds and people who are willing to use it if you purchase it!

Raiser's Finally Got an Update

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Raiser's Edge as our donor database and the data entry, reporting features are really updated. However, when they came out with NXT, it was a game changer. NXT is amazing! It has a very attractive interface and super user friendly. As soon as you search for a record, consecutive years and all information on the donor is clear to see and it lets you know which donors you should be reaching out to. You could assign donors to others to initiate contact. You could easily access information on your mobile device. It takes the Raiser's Edge data entry interface and completely gives it a makeover. You are easily able to review giving history and all donor information on one page and very clearly.

Cons: The only thing I don't like about NXT is that the consecutive years aren't always the same as in the donor records in the database version.

Overall: I use Raiser's Edge as our donor database and the data entry, reporting features are really updated. However, when they came out with NXT, it was a game changer. NXT is amazing! It has a very attractive interface and super user friendly. As soon as you search for a record, consecutive years and all information on the donor is clear to see and it lets you know which donors you should be reaching out to. You could assign donors to others to initiate contact. You could easily access information on your mobile device. It takes the Raiser's Edge data entry interface and completely gives it a makeover. You are easily able to review giving history and all donor information on one page and very clearly. The only thing I don't like about NXT is that the consecutive years aren't always the same as in the donor records in the database version.

Recommendations to other buyers: Watch YouTube and other free tutorials. Blackbaud support is great and always available. Blackbaud.com has great troubleshooting and articles for reference.

Raiser's Edge

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is one of the best solicitation software products I have ever used. It is was to use for the most novice as well as the advanced user. Reporting and exporting are easy.

Raisers Edge NXT

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: When I started my job as new development director, there was not a CRM donor database. I reviewed several products and decided on Raisers Edge NXT. It's an excellent choice to start building a donor management system that will grow with the Development efforts for the healthcare organization for years to come. It's an opportunity to build the program from the ground up with a clean system.

Upgrading to NXT Upgraded Our Department

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We recently upgrade from Raiser's Edge to Raiser's Edge NXT. What a difference!! The development officers seem to be taking more ownership of the system and what is being put in it. It also gives them access to data whenever they want it.

RENXT

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been Raiser's Edge users for more than 15 years and this past summer we upgraded to RENXT. Our fundraisers are excited about the web version of Raiser's Edge which makes their job so much easier.

Pros: Once our staff took the Raiser's Edge training provided by Blackbaud, we have been able to do things with Raiser's Edge we didn't even know was possible. Raiser's Edge really is a comprehensive software system.

Cons: I can't really say there are any "cons."

Recommendations to other buyers: Check it out. You won't be disappointed.

Raiser's Edge Provides Multiple Features

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Working with Raiser's Edge, I've had the opportunity to see and utilize the many features it has - including soft credits, organizations, connecting records, and the ability to connect to Financial Edge. It provides important capabilities beyond other donor databases, such as Donor Perfect, though is significantly more expensive. For nonprofits with scale and financial resources, I do recommend Raiser's Edge with at least two staff managing it on a daily basis.

Pros: Multiple features, user-friendly

Cons: Some issues with hosted databases and update rollouts

Massive Database!

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It has everything you would possible need.

Cons: It is impossible to learn.

Overall: Raiser's Edge is massive! It has everything you would possibly need in fundraising software. Downside. It has everything you need in fundraising software. Because of its size you will never be a master of Raiser's Edge, but if you have a large organization you need it. If you do events, mailings, campaigns, etc. I would designate one person to be an expert on one area.

Recommendations to other buyers: Blackbaud has no written manual anymore. Its all online in small pieces, so its hard to even print out. Its a pain to switch between the help website to Raiser's Edge.

Still the most sophisticated fundraising software.

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is built by fundraisers and they continue to improve it.

Cons: While it is excellent, if you put garbage data in or you don't take the time to implement correctly, it will not help you achieve your fundraising goals. It can be complicated and expensive.

Overall: I've used Raisers Edge for years and it is still the industry standard for larger nonprofits that don't want to create their own software. The most important caveat is how much time a nonprofit spends on implementation.

Recommendations to other buyers: It is the industry standard, so you will find that most fundraisers have experience using it. This can be very helpful in hiring people who can hit the ground running.

Raiser's Edge

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Solid CRM system for nonprofits. This software was built to serve organizations with complex record management systems. There are many levels and options for customization but it helps for there to be one person or team of people who are trained to manage it so that it stays uniform and records aren't repeated.

Pros: Robust and very customizable

Cons: Difficult to keep uniform and can be expensive.

Huge improvement from Raisers Edge

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It's about time! RE had been stagnant and the same for over a decade. Much more user-friendly. Huge improvement!

OK but not great

Dec 05, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: I used Raiser's Edge at a previous organization for our relationship management with our individual donors and partner organizations. Honestly, it did the job, however, it was usually quite painful to use because of its lack of intuitive interfaces.

Blackbaud and Make-A-Wish Georgia

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I loved how it housed all contact, fundraising, donor and development information all in one system. It is also very intuitive!

Cons: Because Blackbaud is so expansive, it is not an easy system to use. You have to become trained and use the system regularly to keep up.

Overall: When I was working for Make-A-Wish Georgia, we used Blackbaud as our fundraising support tool. It was an incredible tool that housed all our fundraising and development information, and continues to be top of the line in CRM use!

Recommendations to other buyers: Blackbaud continues to impress me with the new software it releases!

I think RE is a very useful program!

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how easily I can find information stored by colleagues throughout my organization. It cuts down on asking people questions about constituents they have relationships with.

Cons: I find it hard to search for information sometimes if you do not have all the information you need.

Overall: Raiser's Edge is a very valuable tool that I've used at several different organizations on a daily basis. It is an excellent resource when used correctly and consistently. I just wish the search function was a little easier to navigate sometimes!

Streamlined and Easy to Use

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We've been using Raiser's Edge NXT for almost a year now. It makes it much easier for our development officers to look up information quickly and customize their view so they see what is most important for them.

Pros: You can attach pictures to the profile and see what is most important to you each time you open up a record by customizing your view.

Cons: Other features of The Raiser's Edge have not yet been migrated over to this version like query, export, dashboards, and reports. As a result not everyone can do their work in this version.

Recommendations to other buyers: I would highly recommend this product. Blackbaud is on the right track and the current version is built to make it easier for management and development officers to find information quickly.

Big Fan of RE

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I've been using RE since earl 2014, although not on the level I currently use it. There's been a bit of a learning curve at my current position vs. at my previous position, but thanks to BBCON, Bill Connors' book, and lots of online tutorials, I've been able to gain a bit more confidence with the program each day, especially when it comes to pulling queries. One thing I've found helpful is that if there's a step I tend to forget, like remembering to exclude inactive or deceased constituents, writing that step on a Post-it note and sticking it to my computer has been immensely helpful.

Satisfied Raiser's Edge 7 user Ready to Make the Jump to RE NXT

Nov 04, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I previously worked with many other database interface software in the for-profit world, where I worked for the first 15+ years of my career. So when I started using Raiser's Edge, it came relatively easily to me as it reminded me of other previously used interfaces. We have a large database of over 350K donors, and Raiser's Edge has no problem handling our volume. The Raiser's Edge 7 is now showing some age in how it's structured and functions, but mostly in look and feel. We have been using Raiser's Edge with our database on premise. With the seismic shift into cloud computing, we are planning to move to a Blackbaud hosted environment, which will, in and of itself, bring us closer to feeling like it's not the 90's anymore. But the good news is that Blackbaud knows that the look and feel, usability, functionality and ability to play well with others need to catch up with the rest of technology, and so they introduced Raiser's Edge NXT a couple of years ago. RE NXT looks modern and fills many checkboxes of what fundraisers need to do their jobs in today's environment. (See Pros to find out more of what I like about RE NXT.)

Pros: Raiser's Edge 7 gives you the tools (and/or gives you optional add-on tools) to manage your donor relationships and data in just about any way you can think of. It's a great all-purpose fundraising tool for non-profit organizations. Raiser's Edge NXT (RE NXT) is the next generation, and we are most likely moving to that within the next year. The awesome things about RE NXT are 1. User access to your donor data from anywhere on any device, 2. Unintimidating ease of use for non-techie and techie alike, 3. Open API which means lots of more fantastic compatible tools are being built by Blackbaud partners, 4. Unlimited users - which means now our Board members and many other stakeholders will be able to login and get their reports on the dashboard instead of waiting for emailed or, even worse, hard-copy reports to be run and delivered to them by our staff.

Cons: My experience with the Customer Support has been less than stellar. Sometimes it seems like the Customer Support's go-to answer is, "No" or "No, you can't do that." Unless the answer is, "Well, if you buy this other tool we have, then you can do that." But since we have no plans to move off of Blackbaud products, thank heavens they have an amazing Blackbaud Community network where you can ask any question and get tons of advice from folks just like you working in this software daily. Blackbaud Community is now the first place I go when I need support. Many times the question I have has already been asked and answered in the past, and so just searching through the discussions will get me my answer or point me in the right direction, instead of wasting time trying to re-invent the wheel. My fairly high rating in this review on Customer Support is mostly because of Blackbaud Community and our fairly newly assigned account manager.

Recommendations to other buyers: Join and utilize the Blackbaud Community. They will save your life. Get the Blackbaud Learn subscription and take the courses, which are very professional and invaluable learning tools. You would never expect an employee to just be able to figure out another software like Excel or SQL without ever having had training of some kind, and Blackbaud software is no different. You need ongoing training to get the full benefit of using Raiser's Edge. If you join Blackbaud Champions (basically the users club), you end up with perks like discounts on going to bbcon, and going to bbcon, in turn, gets you discounts, and some freebies even, on Blackbaud products.

Great Product

Nov 04, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I've been using Raiser's Edge for over 10 years to manage development, event, and membership data.

Pros: Raiser's Edge is the most robust and developed software in the fundraising field. The software is incredibly customizable and holds a mass amount of data. Data is easy to get in and out of the system, provided you have a trained staff member. There are hundreds of canned reports plus the ability to create custom reports. The customer support team at Blackbaud is very responsive and there are many online training materials and classes available.

Cons: Raiser's Edge may not be affordable for smaller organizations and the software is not very user friendly for non-data minded individuals. Using the software correctly requires that you have a knowledgeable person on your team who can spend time customizing the product and learning the ins and outs of reporting, exporting, importing, etc.

Recommendations to other buyers: Contact Blackbaud and schedule a demo! Blackbaud has over 20 product lines that meet the needs and budgets of non-profits (and for-profits) of all sizes. And once you see the product - don't be overwhelmed by all it can do!

RE NXT

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We recently upgraded to NXT. It is so much easier for development officer's to use and can be used anywhere. The new features such as Analyze are great and will really help bring us to the next level. It is a work in progress and we are really looking forward to seeing the increased functionality.

Almost There

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Raiser's Edge NXT has a bright future, especially when combined with other Blackbaud (NXT or otherwise) products.

Pros: The navigation of the NXT products is easy to learn and intuitive. The format of constituent pages is clean, which is makes it very simple to get an overall picture of the donor. The built-in overview and reporting features are crisp and elegant. It is very simple to see how far a campaign has gone to completing its goal or useful information about specific appeals. RENXT does a fantastic job of showing trends over time.

Cons: The program houses huge amounts of information and the creation of reports hasn't been fully built out, yet. Even when that is completed, if you don't have time to spend in educating yourself on the features you'll be missing out or under-utilizing the program. At this stage in the program development you'll still be utilizing the database view quite a bit to make changes. That will require you to pick up knowledge on two similar, yet separate programs. This could be a problem if you've never used Raiser's Edge before.

Recommendations to other buyers: If you are currently utilizing Raiser's Edge and haven't moved to NXT, yet, now is a good time to get things going. You will still find yourself in the initial phases of development, but not too young to find issues with the program. As it continues the growing process, you'll be glad you were on board to start. If you aren't using Raiser's Edge or other Blackbaud products make sure you have the time and personnel needed to utilize the reporting features. If you don't have any need to analyze your work and how effective it is and are just looking for a place to store information, RE NXT may not be for you.

Raisers Edge - IF you are good to it, it will give you GOLD

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Raiser's Edge is great for development departments of medium to large nonprofits, schools, etc, especially those with sophisticated fundraising programs. It may not be the best fit for small nonprofits with limited resources in the budget. The Raiser's Edge is an excellent software for cultivation, solicitation, and stewardship and allows for easy tracking of each constituent's relationship with your organization. Raisers Edge is being used by the development department to track donations and our constituents relationship to us as an organization. Our database is not large but the relationships are long and often complicated. A database like this allows us to see the constituent and all of the interactions we have had with them over the years. The Raisers Edge in combination with some of the add on's like online express have been helpful for seamless tracking of newsletter readership and conversions from our website and online publications.

Pros: Queries are what we use to create lists of constituents with particular behaviors or similarities that we can use for creating mailings, invitations or actions. An amazing tool with endless possibilities. Raisers Edge is a beast of a program. It can do just about anything you could want for a donor database and Blackbaud offers several supplemental solutions that seamlessly integrate. Donor stewardship, from first contact, to donation, to acknowledgement letter, is a process that is handled particularly well with Raisers Edge

Cons: The program is quite complicated and if data is not entered correctly than the program just won't work well. "bad in, bad out'. But that is not unique to this program. That some of the features that I like to use like global changes for adding appeals is pretty buried and the way of finding it convoluted. Attributes could be more flexible: like I would prefer to have all events under one table (which it can do now) but then there is no step further where I can then say whether they RSVP and then also whether they attended and their name for easy export for nametags.

Recommendations to other buyers: Tracking all of this information allows us to behave in a much more professional manner. Repeat solicitations, not understanding donor relationships and so many other simple slip ups are totally avoided with a program like Raisers Edge. Invaluable! We are able to segment and evaluate what work and what does not. We are able to track our appeals, mailings and other correspondence to see what action brings the most in donations.

Raiser's Edge - essential fundraising tool

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I've used Raiser's Edge to track donations and fundraising at a nonprofit. Easy to use interface and helpful customer service make this an essential software, especially for nonprofits with small fundraising departments.

Helping our Development Team Immensely!

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We recently upgraded to Raisers Edge with NXT and have advanced our development team's work a great deal. We were working with a simple database system before and had outgrown it. Being able to access NXT via computer or phone, etc., means we don't have to just be in the office- we can stay informed and have all our information at our fingertips even when we're traveling and meeting with donors or prospects.

Pros: I love how easy it is to navigate and interpret data. The different types of reporting also has led to a whole new world of information for us to unlock, that was not easy to access or even possible with our old system. We are already becoming more efficient and coming up with new ideas for expanding our development work. As a non-profit, this has been huge for us.

Cons: There is a learning curve, as the software is more in-depth and complex that what we were working with before, but trainings offered through Blackbaud and the online manuals have been incredibly helpful and easy to use.

Recommendations to other buyers: If you are tracking a lot of donors and need to be able to interpret complex configurations of data or travel a lot for donor relations, NXT is an incredibly helpful tool. Being able to access information at any given time and look at reports to aid in solicitations is a great advantage.

Raiser's Edge NXT

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have only used Raiser's Edge NXT for a couple of Months. So far I find it being very easy to use and functional. For someone who isn't that tech-savy and a first time user I find it very easy to cope with. I have also watch numerous how-to videos which have helped me use the software. I will recommend NXT to anyone who is new to the fundraising world.

Raiser's Edge NXT

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Comments: I have found that this RE NXT was easy for me to use while viewing managing my constituents while on the go. The dashboards help me prepare prior to an meeting. It also acts like an scheduling app on your mobile when looking up the donors.

Recommendations to other buyers: Make sure you clean your database prior to use.

For the fundraiser on the go

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: NXT is fantastic for giving me a 360 picture of a donor quickly when I'm running from one donor meeting to another. The ability and opportunity to create actions and call reports right after a meeting is fantastic!

Pros: I like the viewing capability and the ability to upload documents.

Cons: When uploading documents via NXT they are not necessarily in the normal 'desktop' RE constituent record.

Recommendations to other buyers: Try it!

Raiser's Edge NXT

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The training for this was very helpful. Its really helpful to be able to enter a variety of information and pull different reports from one area.

Pros: I love all the reports that you can pull up with this data base.

Cons: Need a faster way to upload copies of checks to the media tab.

Recommendations to other buyers: You will love it.

NXT

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Raiser's Edge NXT is a great product and is the industry standard for nonprofits looking for powerful donor management solutions. RE NXT meets all of our organizations needs.

Pros: Feature-rich Excellent, responsive support

Cons: Expense

RE vs. RE NXT

Oct 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have had great experience with Raiser's Edge NXT. It is easy to use and provides an overall view of the constituents for the fundraiser's on the go. It has predefined reports/queries/dashboards. The dashboards gives the user the ability to view all the necessary information in one place when communicating with the constituent. Also the action updates are quick and easy through NXT.

Recommendations to other buyers: If your database ins't clean, I wouldn't recommand using NXT until you clean the database (de-dupe records/gifts). NXT provides information that already exists in Raiser's Edge and if the data isn't valid the information you see wouldn't be valid either. Create accurate business rules and provide training prior to using NXT.