Who Uses This Software?

We help growing nonprofits serving their local community to large, international organizations like UNICEF. DonorPerfect 's web-based platform scales to meet the needs of any size nonprofit.


Average Ratings

213 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month
    See pricing details
  • Pricing Details
    No set up fee. Unlimited users included. Most include Constant Contact.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SofterWare
  • www.softerware.com
  • Founded 1981
  • United States

About DonorPerfect Fundraising Software

Designed to help your organization grow, DonorPerfects core CRM system expands to incorporate growth tracks like online fundraising, donor engagement, fundraising events, donor retention, and more. From online giving solutions with integrated payment processing to email marketing tools and custom reporting, DonorPerfect empowers your team to work better together on a single platform, learn what makes your donors move, and cultivate important relationships that will make your mission a reality.


DonorPerfect Fundraising Software Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

DonorPerfect Fundraising Software Reviews Recently Reviewed!

Ac263b5878edd2020ef6408fc4b4a02c

Easy to use and intuitive

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that you can customize almost everything in DP for your use. Their customer service is always helpful as well.

Cons: The events module is not integrated into the entire database so it is not as helpful as one would think.

Overall: Donor Database & exports

Everyone should use Donor Perfect!!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly, features adaptable for a variety of needs and awesome support. We've used Donor Perfect for over 10 years for both membership and development purposes and the consistent efforts of DP to improve is impressive and always beneficial.

Cons: I have a difficult time identifying any cons given the flexibility of Donor Perfect and the ease of figuring things out.

User Friendly

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am very happy with D.P. overall. I can easily enter, track, and maintain entries/donors and it has made my life so easy.

Cons: I don't like that when I hit tab it goes to opposite columns. I'd rather it tab straight down each column as I am entering information

Expensive but efficient

Nov 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Comments: If you have the money it is so worth it.

Pros: Easy to use and lots of training options. The layout is very user friendly. If you pay for customer service it is usually very good.

Cons: Unless you pay for a central level the only customer service available to you is chat. Sometimes you need to talk to an actual person

Donor Perfect is Near Perfect!

Nov 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Overall, I am very satisfied and would recommend it highly. I've used a few of DPO's competitor products in the past and am most pleased with DPO. I recommend it highly.

Pros: Very robust specific for fundraising; Incredible support - personal, responsive, timely with great over-the-phone walk-through solutions (always learn so much) Love the emailed summary of the problem and steps to achieve the solution - very quick Continual product advancements

Cons: Lack of Best Practices to make DPO more intuitive and easier to use for novices and heavy database users Pricey for very small fundraising organizations - would be nice to have discount based on low revenue as we try to build our organization

Donor Perfect, a good value for smaller non-profits

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great customer support, a default function that makes data entry quicker, I can easily import data from a spreadsheet, a good keyword search function, receipt process makes thank you notes easy.

Cons: It has taken me a bit of time to learn to make certain reports but customer support has been extraordinarily helpful.

A Robust System for the full-time nonprofit

Nov 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Donor Perfect is on par with some of the top CRM programs for the nonprofit at a price point that is affordable. The training modules online are great resources and their support is top notch. I have implemented DP from the bottom up and the process was seamless and helped us create a great cultivation program. This is a system that requires maintenance and good input practices. I would place this at the advanced/intermediate level and recommend it for a NPO with a full-time development staff. If you are looking for a robust, trustworthy and scalable system this is it but be prepared to dig in deep to the training modules and in the end your fundraising programs will benefit.

Pros: Donor Perfect is one of the mainstays in nonprofit donor/constituent management and there is a reason for their longevity. This is a robust system that is more complex than some of the newer entries into the market that tout cloud, ease of use and a free website builder. I have always thought that the gimmicky add ons is kind of like a realtor staging a home and putting potted plants on warped areas of the floor so you can't see them. With Donor Perfect, no frills just serious computing and data mining power. Standing out is their quest to stay relevant and they are continuously updating their software with the latest proven trends in the CRM space and have done a wonderful job with their updates. You can manage the full life cycle of a donor using this one system, create web forms for online donation gathering, mobile fundraising capabilities and full integration with QBO and other financial programs.Their support is outstanding and very responsive and they also offer free one and one training as part of the support package. I actually had a staff workshop day for training and they had a trainer come on a web conference and she trained our staff. It was amazing.

Cons: The system is a true CRM style system and there is a learning curve so be prepared to get the training you need to be able to train staff. It is worth the investment and will benefit your revenue goals to use the system fully. One area that always was a point of initial frustration was report generation. It took me a while to fully grasp the reporting.

Perfect for Non-Profits!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This is something that our whole office can use to be on the same track and organized. It allows us to enter gifts, have our newsletter database, and so much more! It is so easy to go and look at a donor's profile and see past gifts, tags, old address, etc. My favorite feature is how we are able to connect to constant contact for email blasts!

Cons: It takes some time to understand how to use it to its maximum capability, although DP hosts free webinars that we use to help train and gain knowledge!

Overall great experience

Nov 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Donor Perfect has a learning curve, but once you understand the system it is fairly easy to use. They are continually updating their software to be more helpful. The automatic monthly donation section has been the best upgrade this year. We are growing our monthly commitments and it is great that all the payments are automatically processed everyday which gives us more time to focus on other things.

Cons: Pulling reports can sometimes be tedious if you do not fully understand the system and how it works.

I'd do 5 stars if....

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall this is a great program, and a good value for the money - we switched to this from a more expensive program that was not as user friendly

Pros: Very user friendly; easy to get started; fairly good reporting features; fast & helpful support team

Cons: some reports not as easy to get the information you need - sometimes you have to download info to Excel and then manipulate the data from there

Donor Perfect is reliable, dependable, easy to use, and the program fills our needs and expectations.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In our company, we depend on Donor Perfect to keep advancing through our goals, we know Donor Perfect will be there every step of the way.

Pros: always up to date on the system and taking out new things that can serve to maximize donations, I also like how fast you answer our questions when we contact you.

Cons: the times when Donor Perfect is performing maintenance to the system, I am glad this times are rarely during our work time. also very rarely there are some times when we can not standardize our addresses.

Great for our small nonprofit

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is a great way to keep up to date information on our members and donors. The quick search functionality makes it easy to quickly find the information you are looking for.

Cons: Reports can be a bit tricky to build but once you get the hang of using the filters to narrow down the exact information you need they really come in handy.

User Friendly and Helpful Features

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many helpful features. I found the tutorials to be a great asset. I love the ease of the donor merge. Everything is user friendly!

Cons: Some of the steps to accomplish tasks are a bit lengthy. It is hard to remember how to complete these tasks. I frequently go back to tutorials to remember how to complete tasks.

Good option for midsize non-profits that need a fully-functioning CRM.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DonorPerfect has good and improving customer service, features, and functionality. DonorPerfect is integrated with Constant Contact email service.

Cons: I would like for DonorPerfect to feature integration with Eventbrite. Entering event information into the system can be cumbersome when using outside ticket services.

Good experience

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. The reports are a lot easier to use than other software programs I have used. Just started using the program, so may have more to say at a later date

I use Donor Perfect to process all of our donations. Most of our transactions are smooth if there are transaction error being able to fix is simple to do. Customer service is very attentive, however like most typical service centers you may get a person t

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use for donations and processing categories. Adding donors is easy process and tracking them is easy. I like the feature of creating your own reports to fit your needs.

Cons: Just they one I mentioned in the review. Not everybody spends 24/7 in front of a computer screen and will need customer service so I wish that just once in a while the service reps would understand that.

Overall it's been great.

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: If you have someone who has experience with database software, they should be able to pick up using DP quickly. Their customer service is very good. My two main issues are: 1. not being able to customize a form email before sending. 2. Having to create 2 letter templates, one for email, one for printed letter, for each letter template we need.

Pros: Constant improvements, powerful reporting capabilities, great customer support, the updates to WebLink will make our lives a little easier

Cons: The learning curve is steep for those not savvy with using a database. Letter writing is a bit cumbersome and hard to personalize individual letters.

Love Donor perfect!

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In our non profit company, it is very important to have tools that are easy to use and tools that keep our donor information in order and in one place, donor perfect does just that for us! We also like that it works great with quickbooks!

Great customer service!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The DonorPerfect program is very user-friendly! Especially for someone who does not have a lot of IT experience.

Cons: It would be beneficial when looking for a particular donor, that names start popping up with just the entry of a few letters.

Overall: Donor recaps and identifying potential sponsors for our events.

I am new to my company, but Donor Perfect has been easy to learn. It is very user friendsly.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It also has reminds that you can set up that lets you know immediately if you are dealing with a donor that has a higher than normal giving status.

Overall: It helps us to keep track of our donor base, what and were the donations are being used.

As Financial Administrator for our organization, I primarily process & download donations.

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works easily with QB. Is customizable. Suggestions taken and implemented. Get questions answered quickly and understandably.

Cons: Credit card fees seem a bit high and from what I understand we don't have a choice in who is used to process credit cards.

Good program,

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great program, if you get database management.

Pros: Works well once you understand how it works. It's essentially an online database management program. If you know that basics of database management, you'll like donorperfect.

Cons: If you don't know database management basics, you'll have difficulty with this program. At the same time, customer service is there to help always.

Easy to use program, support is great, always responsive

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and you can teach someone the basics very quickly. Not a long process to get started and begin to track donors, donations, thank you letters. The very basic important stuff you need to do in Development.

Cons: I wish the reports were a little more flexible, some of them we just don't use or they don't exactly fit what we need. I also wish the duplicate feature was a little more consistent. Sometimes it catches duplicates, other times for some reason it doesn't.

Overall: Tracks all our donors and prospects, simple ways to thank donors, and track meetings.

So many features and capabilities--learning all is challenging. Customer support is 2nd to none!

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that SofterWare doesn't rest on its laurels. The company continues to make improvements and add features that are helpful to more easily coax desired information out of the system. I really like that features I use frequently are being tweaked so that using them is faster and easier than ever before.

Cons: The complexities that require users like me to either try to stumble through to find answers or to rely on customer support or other forms of assistance. But I also realize the complexities help provide additional capabilities....

DonorPerfect is a great customer relationship management tool, fully functional and intuitive.

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user friendly, intuitive. Easy to make changes and pull information. There's a good community of users, where we're able to help each other when we have questions.

Cons: It has some limits in comparison with other similar software such as Salesforce, but it's also more cost effective.

Overall: Excellent cost effective customer relationship management software.

Switched to DP one year ago. The transition was seamless, the product has met our needs consistently

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Extremely skilled and knowledgeable support personnel who helped with the configuration of our system, and have since worked with us to customize filters, reports and processes to fit the specific needs of our organization. The result is that our organization gets more out of this software for our money. In the past we paid more for a database that did not offer the same adaptability and flexibility. We're more efficient as an organization with Donor Perfect as the platform supporting our development office.

Cons: Continue to work on integration/ease of use of the events module. It does not interface with weblink entirely efficiently - the clunkiness can result in errors in the response data.

Great Software for the Small Companies

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have worked in this software for two small non-profits where there was only one person in the development office. It is easy to learn and easy to customize. We also enjoy the level of support that we receive. The staff is very accommodating and takes to time to make sure the customer understands.

Cons: What I like least about the software is that there are so many steps that have to be taken to get a report of what you want. It can be time consuming, especially if the user doesn't quite understand how the software terminology is set up and from where certain items need to be pulled.

Easy system to use from a data input standpoint.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Screens can be simple or more complex depending on need. Really like the WebLink feature, gift & insta-charge feature, attaching files feature, batching feature, receipting feature just to name a few. Customer support is one of the best - friendly, knowledgeable, responsive & they even follow up w/ an email detailing question/problem & the solution so you always have a reference to refer back to.

Cons: At times the screen will freeze when making a selection from a drop down box - cursor has to be precise when choosing & populating the box. Application "timeout" should be longer.

DonorPerfect is so user friendly.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's easy to use and the customer service is wonderful. I use the Chat feature alot and I've never had any problems. They don't make me feel like an idiot when I contact them about creating a different report or list. They are helpful and they never appear to be in a hurry.

Overall: Easy to use and easy to grab figures for board meetings and such

very pleased with the software.ESPECIALLY their excellent customer support!

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really like the general ease of use. The interface is very user friendly and cleanly laid out. Great flexibility in creating many types of reports needed for many of our financial reporting needs. The knowledge base is helpful.

Cons: The Search function doesn't always bring up the name I'm looking for. At first, found it complicated to set up receipting for Thank you letters and for email receipting. Although the knowledge base is very helpful, I found i had to print out much of it because of the multiple screens.

Overall: Very helpful and useful reporting, as well as ways to cost effectively thank our donors.

Great platform for donor information

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are still quite new to DP but we've been learning new tricks every day. Great ways to save all kinds of information about our donors sharing the information with colleagues and making all kinds of reports.

Cons: Sometimes it is a bit complicated to do specific tasks but Chat support is great to solve any problems in timely matter.

Overall: It is a great platform to keep all information and details about our donors, run the reports of all kinds and keep the updates visible to all users.

With Donor Perfect we track memberships, donors, class registrations and events with ease!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizing the reports and screens is a plus! There is always room for our organization to grow with Donor Perfect software.

Cons: It is sometimes inconvenient to have to adjust to the online changes to the software, but in the long run I know it will create more versatility and ease of operation.

Overall: Donor Perfect performs all the functions that make me look like a techie pro to our Board Members and my boss!

DonorPerfect is an overly-complicated mess

Aug 14, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I would NOT recommend DonorPerfect. It's difficult to use and expensive.

Pros: It does all the things you may be looking for in donor management such as donor records, reporting and more (the problem is figuring out how to use it)

Cons: There are 75 ways to do the same thing which makes it very user UN-friendly and impossible to remember how to do the most basic reports

Vendor Response

by SofterWare on September 11, 2017

Tony, First and foremost, thank you for your feedback a while ago, informing us that you weren¿t satisfied with DonorPerfect, and felt that it wasn¿t user friendly. Client feedback is the driving force behind our company, and the number one item we work on is how to make things easier for our clients. We recently learned of your review, and your feeling that you could not recommend DonorPerfect because it is expensive and difficult to use. Of course we are genuinely sorry to hear that, and want nothing less than your continued successful use of DonorPerfect. Although you recently indicated that you didn¿t want to discuss your frustrations further, we would truly value your suggestions on how we could make DonorPerfect easier. Our User Experience department is dedicated solely to improving our software, and I have no doubt that we would benefit from your perspective. In exchange for that perspective, we would offer you 2 hours of Virtual Onsite Training (normally $300) at no cost, to demonstrate our commitment to your success. You¿ve mentioned in the past that although one of DonorPerfect¿s advantages over other solutions is our many powerful and flexible features, that often makes it harder to remember even basic tasks. That is, admittedly, a challenge. But one we¿re prepared to face as we have in the past, from serving nonprofits like Lambda Literary Foundation. Believe me, we want you to easily access DonorPerfect¿s features, and to do so easily. Thousands of other nonprofits are enjoying the benefits of DonorPerfect, and we will work with you any way we can so you can do the same. We've reached out to you, and I hope you'll reconsider taking us up on our offer. If so, please call our client relations team at 800-220-3537. Thanks again for your valued feedback.

My overall experience has been positive and Customer Support has always been helpful when I call.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I am able to customize my reports to get the exact data I need. I also appreciate that Customer Support will send me detailed instructions on how to run reports after I contact them.

Cons: Sometimes the search feature doesn't produce what I'm looking for, otherwise I am happy with this software.

Very Easy to Use

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are not changes being made constantly to the software or process of how to enter information. So many times in the past I would just start understanding what I was doing and the software would be updated or changed and I would be back at square one. It seems you knew what we needed and how to handle that right from the start.

Cons: In the capacity I use the system I have no complaints. It wasn't very hard to learn and I love that everything for a new individual can be entered all on one screen. The more I learn about Donor Perfect the easier it becomes to use !!

Overall: Easy to use and update information ... calculates hours to make it easier for review.

DonorPerfect is an amazing product! We love how easy, yet robust the it is!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how it is intuitive, but also has extremely powerful. You can use it as a database, but you can use it for reporting and analytics as well.

Cons: My least favorite thing would be that there is so much to learn. I think as an organization we are not utilizing the software to its full potential.

Makes my job easier

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use - I'm able to train other staff members to use without much problem due to the easy to understand functions
Customer Support - The customer support team has been wonderful each time I have called with a question, I have my answer quickly, I never wait long to speak with anyone, and they always follow up with an email with how to do what you just learned.

Cons: I wish that there was a feature to look up other individuals connected with a constituent. For instance, if there is a spouse or an employee you were trying to look up connected with a record, you can't search for them currently if you don't know the name of the record holder.

Overall: better flow for the needs we have

We think Donor Perfect has the best price and quality of product for our small nonprofit.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pricing options are very good. The service has been excellent. Love Live Chat. We found the ease of creating an "export to file" report a plus. Video instructions were very helpful to us as we started from 'scratch' and had to import some constituent lists. There is a great selection of record fields which will prove to be helpful in tracking our donors.

Cons: I have not run across anything to dislike except maybe the knowledge base has not been as helpful for me, at least, as the live chat or other support tracks.

Overall: We actually had no previous donor software, so Donor Perfect was a perfect place to start.

Good so far

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: So far, I've been please with Donor Perfect, although I haven't had time with the end of the school year to adequately play with the system - I'm hoping to do that this summer.

Pros: Great customer support, pretty intuitive interface. Seems like a good fit for my small school. Glad we made the investment

Cons: Nothing so far - have only had it a few weeks and am working through implementation. Has been time consuming thus far, but I haven't had dedicated time to give to it.

Started a new job and they are using Donorperfect, I really like the basicness of it.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: cloud base and great support. It was built for fundraising so covers the basic of what is needed for fundraising

Cons: reporting is pretty basic and its does not let you build comprehensive reports. They are selling an add on, so I am not sure if that would make reports better.

Cost our charity in hacked charges. I had to pay out of pocket. Raise funds? It cost me.

May 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: And after I asked them to stop, they continued to charge me and refuse to refund my monthly fees.

Pros: Stay away. First, their system did not identify stolen credit cards that were processed by them. Then they continued to charge me monthly for 15 months after I told them to stop our participation. And finally, they did not refund these monthly charges.

Cons: There is a flaw in the system that allowed stolen credit card information to pass through. I observed little interest on their part in fixing their shortcomings.

Vendor Response

by SofterWare on June 30, 2017

Tom, we're sorry to hear you were not satisfied with DonorPerfect. We reached out to you to get the required information to conduct an investigation into your claim of credit card fraud, but we did not hear back from you. Our own investigation revealed mostly successful processing transactions. The only exceptions were credit card "declines", which were fails by the issuing bank of the credit card, and one invalid account. We did not see any indication of processing being attempted with known, stolen credit card numbers. Plus, our payment processing team received no calls or emails regarding any payment processing issues. As a goodwill gesture, we offered you a partial refund, but it was refused. We are committed to our clients complete satisfaction, and our team stands ready to discuss your situation at any time. Please call our client relations team at 800-220-3537.

DonorPerfect gets the job done. It isn't fancy, has a few minor issues, but is a good value for the price.

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's great for what it is.

Pros: DonorPerfect is very easy to use. I learned it real quick. Customer Support is quite helpful. It's cheap as well.

Cons: There are a few things that aren't available, and some reports can be difficult to run. Customer support tries to help but there are some problems they just can't fix.

Versatile Donor Management System at a great price

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall very happy with DonorPerfect...I was able to integrate old data with some time and little headache involved! Implementation Specialists are very helpful!

Pros: 1.Lots of bells and whistles...plenty of great reports to choose from 2. Excellent tutorials and webinars to learn more about this powerful system

Cons: 1. some necessary programs are add ons per month with the smaller package (Event management, Quickbooks, custom forms) 2. You really need to spend alot of time learning what this CRM can do...alot to learn

Robust Software for a Reasonable Price

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I don't think you can beat Donor Perfect for the features at this price point.

Pros: The ability to integrate the payment system and Constant Contact with DPO and the fabulous customer support. There is always a real person available to walk me through whatever I am trying to do.

Cons: I would like to have more donor information on one page rather than having the record exist on many pages.

I did not think that it was a functional software to use.

Apr 20, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Donor Perfect has great support system. I was able to contact customer support at any time I had an issue.

Cons: The system is not very user friendly. It could benefit from a better interface for donor relationship.

Complicated, hard to learn, takes long time to bring anybody up to speed.

Apr 20, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Making software changes without informing your users is not a good practice. Take us additional time to figure things out.

Pros: Can provide analytics once you learn how to use it. Linking Quickbooks and Donor Perfect should be a good option to use.

Cons: Learning curve is longer that non-profit can afford. Interface is not easy to use. Converting data into simple Excel took us 3 people and 2 hours.

Very Helpful!

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service is A1! If you have any questions, hold time is less than 2 minutes each time. Looks hard to learn but very simple.

Cons: There should be a filter to prevent the duplicate of contacts. Some of our donors can be found up to 3 times.

Don't anticipate being able to quickly search for data

Apr 13, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: Data is saved...not always available for retrieval though. The system needs to be overhauled for routine use.

Pros: Records are maintained for detailed analysis with detailed export possible for analysis.

Cons: Records cannot be efficiently retrieved from the system in any sort of timely search. Greater effort needs to be placed on ease of use.

Everything you need in a nonprofit CRM!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We looked at tons of donor management systems and Donor Perfect was the absolute best across the board for price, usability, features, functionality, etc. They provide so much step-by-step support, tutorials, and videos to answer any questions. Plus the address verification services was phenomenal.

Cons: Honestly hard to think of anything - I was going to say more flexibility on the different packages, but DP allows you to add "buckets" of records or other features to keep pricing and options flexible!

Donor Perfect is excellent and easy to use!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really do recommend this software to other non-profits.

Pros: I love the customer support, the ease of use, the donation report capacities and integration with constant contact.

Cons: It's a little expensive compared to other software companies I've seen. However, donor perfect is so great that we are willing to pay the higher price.

Using DonorPerfect

Feb 28, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall the software is very user friendly. Especially they always send you an email of the steps to accomplish a certain task if you were with etch support. This is very nice.

Pros: Very good software with all sorts of donation combinations can be entered and applied to. Tech support is simple AWESOME! Another good thing is ease of import and export from excel is easy. The interface is nice. Their search for donor information in your database is awesome!

Cons: The filters are cumbersome compared to salesforce and inputs I read from other users that have used different software. They need to simply the filters by making the logic more understandable. Sometimes I know how to write the logic but get stuck on how to implement it in DP.

Difficult to Get Started

Feb 28, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I think that DonorPerfect provides a lot of possibilities to non-profits for donation collection, however, being completely new to this type of software, I am quite disappointed by the lack of customer service and training in helping a new entity get going. Instead of providing customer service, I was pretty much just told to purchase training. I'm sure that training would be very helpful if we utilized more of the add ons (expensive) of DonorPerfect, but for a basic version of DonorPerfect, we do not want to spend the ridiculous price for training. I feel like as a new user, initial training should be complimentary. I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Pros: I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Cons: Lack of helpful customer service. Instead of showing me how to do things, customer service often just does it for me. All the additional options are quite expensive and training is outrageous.

Easy to Use But Beware Hidden Fees

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: After reviewing many different donation software, my non-profit chose DonorPerfect for the customer support and friendly interface. DonorPerfect stuck out as one of the more intuitive software platforms out there. Although we love the product and have no regrets going with DonorPerfect, we wish we knew about some of the hidden fees such as the fact that the add-ons (Constant Contact compatibility as well as the automated email service) are extra. We also did not know that we had to pay more once we reached a certain number of entries. We opted for the unlimited help chat feature which has been a lifesaver. Inputting our existing data was easy and there was always someone available to answer my questions.

Pros: Easy to use, friendly interface, unlimited help chat feature

Cons: hidden costs

DonorPerfect

Feb 23, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The software was easy to use once the initial upload of data was complete.

Pros: Easy to navigate, reporting on virtually anything available, lots of fields to keep valuable data

Cons: Uploading of data from other software was difficult and created duplicate or incomplete records

Great support..definitely recommend the support package

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Donor Perfect has fit our organizational needs very well. We started implementation in September and it was very easy to upload our data. The free webinars were very helpful in the beginning, but the best thing is the "support" package that is an add on service. There are a lot of capabilities to the system that we have not explored yet, but I am confident that it will meet our growth needs. I love the fact that the reporting can be very simple or as complex, (using the data fields) as you want it to be.

Pros: Instant support via the telephone from 8am to 8pm EST Wait time for support is minimal Reporting capabilities

Cons: none discovered so far

DonorPerfect Software is a great value

Feb 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We purchased DonorPerfect software to keep track of our donors. We were previously trying to piece together donor information using our auction event software. DonorPerfect puts all constituents and gifts in one place and the reporting has been great!

Pros: Great reporting capabilities, makes donor tracking easier. We have not used the email and mail merge capabilities but are looking forward to using that for our next Annual Appeal. Tracking donor open contact items and other action items keeps us on top of who we need to reach out to.

Cons: We don't use constant contact and would love to be able to integrate MailChimp into our DP software. Right now, you can only integrate Constant Contact.

Tree of Lives DP Review

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We transitioned from E-Tapestry to DonorPerfect because we are an all volunteer organization and needed a software with easy-to-use functionality for our board and volunteers. DonorPerfect has provided exactly what we need.

Pros: Easy to learn, easy to navigate, full functionality with basic package and customer service is absolutely awesome!

Cons: Training is not very in-depth. You will need to spend a lot of time in the very beginning learning the product and using support to help work the bugs out.

Recommendations to other buyers: It's worthwhile to purchase a few extra hours of training beyond what's offered at the time of going live.

Donor (almost) Perfect

Feb 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I really like that it is super user friendly! It is very easy to navigate through and to run reports.

Pros: user friendly easy to navigate easy to get help

Old Platform - Needs to update and integrate with existing client Websites

Feb 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.

Pros: Standard of the industry. Export data functions are good.

Cons: Should have more cost plateaus

Recommendations to other buyers: Stay on Excel or Access until you need to follow and cultivate unknown donors

Vendor Response

by SofterWare on February 24, 2017

Hi Michael, We¿re sorry to hear that you¿re not satisfied with your fundraising system. As soon as we saw your post, we searched for your organization in our database so we could offer assistance. However, we could not find ¿Military Order of the Purple Heart¿ listed as an organization that has ever purchased DonorPerfect. Further, you mentioned ¿Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.¿ DonorPerfect does not have a 15,000 donor level in our pricing, so we want to make sure you meant to post this review for DonorPerfect and not another vendor? If you have purchased DonorPerfect, please reach out to our client advocate at 800-220-3537. We¿re eager to address your concerns and improve your satisfaction with our customer support, which is regarded by our clients as outstanding. If you haven¿t purchased DonorPerfect, we request that you notify Software Advice regarding this post.

Great customer service

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love the fantastic customer service that comes with Donor Perfect. I've never had to wait in line to talk to someone on the phone if I need help with the software.

Pros: Price. Customer Service.

Cons: Difficult to use. Not very user-friendly for running reports and mail merges.

Recommendations to other buyers: Would definitely consider from a pricepoint.

Well worth changing your donor data base to Donorperfect

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For many years our organization has been stuck with an old and expensive software. Our organization suffered in a sea of inefficiency until we migrated to DonorPerfect (DP) last year about this time. DP is very user friendly and we can also use our donor database in many useful and efficient ways. Our waste of postage and printing that resulted from data usability errors is continues to plummet. Most of all we are able to manage and get reports of our donors for a very robust fundraising such as customization of content for various of our donor segments.

Pros: Professional and courteous Customer driven Support. You can reach support by phone or online, waiting is very minimal. Excellent Dashboards and various customized reports Enough training for an already very user friendly donor databse

Cons: If you have no clue about use of computer driven donor databases, you should be willing to learn on how to navigate. It will take time but you will be glad you did.

Recommendations to other buyers: Try it, and you'll be rewarded with your foresight for choosing DP!!

Donor Perfect.....its a winner!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great experience! Very easy to learn how to use and get started quickly. Terrific chat sessions, easy to use videos. Great capabilities for reporting and acknowledging donors.

Pros: Ease of use, functionality, and customer service!

Cons: No cons.

Recommendations to other buyers: Don't hesitate to chat for quick answers. Do the training video's, and play around when you have time to make sure you take advantage of all the great things this program has to offer!

Donorperfect Review

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great product! Definitely, would recommend to other nonprofit organizations.

Pros: Very organized and reports are easy to pull.

Cons: Not much flexibility when it comes to the creative end. Meaning for Weblink and creating donation forms - the template is a little dated and not much to work with. Also, you have to manually make each donation from mobile responsive ... which we did not realize until a couple months ago and had already lost several large donations.

Recommendations to other buyers: Definitely use their customer support... they are very helpful. And also their webinars are very helpful as well.

Vendor Response

by SofterWare on February 13, 2017

Hi Ali, Thank you for your feedback and all your positive comments! We're sorry to hear about your issues with WebLink online forms. Just as an FYI, custom forms are available, and clients can choose to alter the CSS themselves, or have us do it for them. Please contact your account manager at 800-848-3279 for more information. As for the mobile responsiveness, all new forms are now mobile responsive. However, if you had a form created before we made this enhancement, we gave you the choice as to whether or not to make it responsive. We didn¿t want to change the look and feel of your form without your consent, to ensure that it looks the way you want after the change. It's always a tough call on whether or not to do it for you automatically, or show you how to do it yourself so you can make a decision that¿s best for your organization. Our product management team will be reviewing our process to see if there is a better way to roll out these types of changes.

Easy donor tracking for a small non-profit

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been working with DP for about three years. I find the system to be very user-friendly, easy to learn and easy to teach.

Pros: I especially like the new tribute screen and the organization of the reports.

Cons: I wish that reports were more versatile for organizations in the lower price ranges. Often, a report only gives me part of the information I need and I end up running a mail merge with filters to get everything I need in one place.

Recommendations to other buyers: Review tutorials, explore the site, play around with things. Think carefully about how you will use the data you enter in order to ensure that you enter things the same way for every record. Going back to edit and change is very time-consuming. The system will do a lot for you!

Good for the money

Jan 24, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Donor Perfect is an economical if imperfect system. It seems that most things are possible through some arrangement of workarounds, but I would not say that the interface is particularly user-friendly. The option to see and correct import failures is great! Unfortunately, the strict parameters around imports make it a bit tedious to do. However, it is a great value for the price, and the customer service is fantastic. They will walk you through any issues with patience and expertise.

Pros: The cost and the overall capabilities.

Cons: The user experience could use improvement.

Donor Perfect and its purpose for a small-mid non profit organization

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Donor Perfect is easy to use and not too sensitive when filtering criteria for creating reports. It doesn't have too much distracting factors for a small-mid organization like mine, which can be an issue when using larger donor management software. The visuals/layout is user-friendly too.

Pros: Easy to use

Recommendations to other buyers: Good way to start for small-mid size organizations, without an enormous amount of donor database handling necessary.

Amazing support fro the DPO team!!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Donor perfect software is pretty intuitive and easy to use, i'm happy with it's functionality. I'm thrilled by the help I've received from the DPO staff, they are amazing. They answer the phone quickly, no waiting for hours for a call back, and have walked me through a solution to every singe question I have had.

Donor Perfect

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is perfect for my organization. We are small and this is our first software. It has been easy to use.

Pros: I like the report function and the ease of use.

Cons: N/A

Recommendations to other buyers: N/A

Limited integration

Jan 13, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Seem to attempt vendor lock-in by not integrating with other tools and rolling their own 1/2 baked solutions.

Pros: Affordable.

Cons: Integrations with email campaigns, donation processing etc and poor reporting.

Recommendations to other buyers: Evaluate costs after looking at ALL the small added fee features you'd need.

Vendor Response

by SofterWare on January 18, 2017

Hi Shaun, thank you for your feedback. You mentioned you feel you're being locked in by us. We¿re sorry you feel that way, because our philosophy for DonorPerfect is the exact opposite. We have taken an approach that focuses on what we do best: donor management and fundraising. This one platform then interfaces with best of breed solutions that do what they do best in their respective domains. For example, we built an interface to Constant Contact for email marketing, QuickBooks for accounting (QB Online coming soon), ReadySetAuctions for managing auctions, DonorSearch for prospect research, etc.. The data resides in DonorPerfect, and that data is shared and used by these partner products to achieve your goals (raise more, save time, work more efficiently). We manage this growing network of partners through DPConnect (connect.donorperfect.com). As for reporting, we recently launched our new Easy Report Writer, which is receiving rave reviews from clients for its ease of use and versatility. You can still report on custom fields and customize reports, and now even schedule their delivery. Thank you again for bringing your concerns to our attention. We'd appreciate the opportunity to speak and work with you on understanding what we can do to improve your satisfaction with DonorPerfect. That is and has always been our paramount goal. Please call our client advocates at 800-220-3537.

Product hype is great, customer service is dismal

Jan 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Our organization signed up, paid the fee and worked with our implementation lead sending in our data. 10 weeks has passed without response to our request for follow up, setup and timelines for data conversion. VERY disappointed. Not even a courtesy call to advise what the hold up is.

Vendor Response

by SofterWare on January 23, 2017

Dear M. We sincerely apologize for this experience. Our implementation coordinator encountered several challenges with your data, and he admittedly took too long to seek assistance and get a resolution to the issues he was experiencing. Further, as you indicated, he did not communicate with you as he should have. In short, we dropped the ball, and we sincerely apologize. This is not how we normally conduct business. Usually, the implementation process is a positive, reliable, and reassuring experience for our new clients. We have since heard that our implementation coordinator has contacted you, went through all your spreadsheets, and is now in contact with you to set up a mapping of your data to the proper fields within DonorPerfect. It¿s our hope that we can re-win your confidence and gain your trust, and that you¿ll have many years of satisfaction and great success going forward. Again, please accept our sincere apology. We can, should, and will do a better job.

A Part Time Donor Perfect User

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have worked with Donor Perfect for three years on a part-time basis. Donor Perfect offers a yearly seminar as a way to learn more about the program. You can sit in on lectures and sign up for a one on one session with a technician. A fantastic tool is the Donor Perfect Dashboard, which a client may customize to suit their needs. The dashboard offers a lot of information from your database at a one-stop view. Cycles and Analysis reports are at your fingertips. Donor Perfect is very accommodating with printing to excel or PDF. Donor Perfect offers Webinars and online instruction for every topic. Donor Perfect offers the best in call-in technical support. Every time I have called for assistance with a report or query, the technician can walk you through with a follow-up email with the steps taken, and can also take hold of your computer and go through the steps on your screen as you watch and follow the steps required for the outcome you desire. Donor Perfect has made a few changes over the years to reports, either through the request of users or through their own maintenance.

Pros: There is so much that this program offers. The customer support is top notch. Every technician is extremely knowledgeable and understands what end goal the client is trying to reach.

Cons: Donor Perfect could use a User's Guide that is not as in-depth as the manuals. I would definitely recommend a Filters 101, or a Settings Introduction, or a Building Reports manual.

Recommendations to other buyers: This is a fantastic program. Pay the little extra for premium service. Do not hesitate to call Tech Support with any questions. They are very helpful!

Donor Perfect

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My non-profit could not exist without DonorPerfect especially the ease of reports in provides us each time.

Great for a beginner

Jan 08, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Before this product I was keeping track of everything in google docs - this was the first software we purchased! I am pleased with it and have found it helpful.

Pros: It lives on the cloud

Cons: Takes some time to get used to

Recommendations to other buyers: Ask for help when you need it - customer support has always been helpful.

Notes from a Satisfied Customer

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I have been using this product for the past 12 years, first as a desktop database then as an Internet based program. I feel as though I have grown in my ability to use donor Perfect as Donor perfect has grown into a more user friendly program than when I started. The program was used in a successful 9 million Dollar Capital Campaign from 2005 to 2009. I find it easy to use and have grown accustomed to how the program is logically put together. I find the Premium Support to be Excellent. I have never had a bad experience with it.

Pros: Ease of use, easy to understand reporting process, the speed of the program and the many different ways to find information on donors and their gifts.

Cons: It is too easy to exit the program. Someone with a quick mouse needs to at least get one prompt as to whether or not they truly want to exit.

Recommendations to other buyers: Strongly consider this program for its ease of use, cost effectiveness and outstanding support personnel.

Donor Perfect

Dec 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: The software is a great and easy way to database current and former donors.

Pros: Easy to use.

Cons: Does not interface with our current accounting software.

Easy to learn and has great features

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I took a job where they use DonorPerfect. I was hesitant at first but quickly saw that DP was easy to learn and much more user-friendly. I have taken advantage of the free webinars offered each month to learn different functions, and there is always help via the knowledgebase or tech support. They are constantly improving the software and have a feature where users can suggest changes they'd like to see and others can vote on them. The recent changes to the report section are great. It is very easy to produce reports quickly. Overall, I think it is very functional and easy to learn.

Pros: I like that DonorPerfect is always looking to improve based on user suggestions. Support is available in many forms, which makes figuring things out very easy. I like the integration of Weblink for online donations and Constant Contact for email. The mobile app is easy to use as well and makes taking payments at events possible. I think the screen design is appealing and logical.

Cons: I haven't come across any issues in the year and a half that I've been using it, so I don't have any cons to report.

Very robust software for non-profits that could be a little easier to use.

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is very robust. It has plenty of features packed in, including financial reports, emailing donors, notes, demographics, exports, and some webhooks for software integrations. I've found that it is a little less inviting than I'd like it to be. The different functionalities that it provides and the user interface could use some help.

DonorPerfect

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and great customer service

Overall: I've used other systems and think that DonorPerfect is my favorite. It can do everything you need it to do including sophisticated reporting. It's quick and easy and everything can be easily exported. The customer service is the best! Both by chat or phone they can help you do everything you can't figure out how to do on your own. Their training is also really worthwhile. I've used several Blackbaud products, and I'd choose DonorPerfect over them, especially because it costs less but you don't lose anything.

Good value for the money, better for smaller orgs

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: I've used DonorPerfect for several years. It is fairly easy to use and after a while becomes quite simple to create the reports you need. Sometimes you may need support to create more complex reports and the support staff are pretty good about helping, though sometimes charge. I like the customizable fields and the ability to link to other documents/photos for each record.

Pros: Inexpensive relative to other programs, fairly simple interface

Cons: Limited with more complex reporting needs

Recommendations to other buyers: Consider DonorPerfect is you can't afford many thousands per year.

User-Friendly Software

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: DonorPerfect has been a user-friendly database for all of our non-profit and donor needs. Would definitely recommend!

Pros: user-friendly

Unexceptional but good price

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The price is great for our small, grassroots nonprofit but the features are less than extraordinary. My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired. I do like the various charts and graphs you can run to evaluate giving. As purely a basic donor and gift tracking database, its a good program, but if you're looking for an all-in-one database, email, payment processing, mail merging system (all things it claims to do well) with great customer service its underwhelming to say the least.

Pros: All the charts and graphs options for analyzing data.

Cons: My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired.

Recommendations to other buyers: If your on a budget and just need to track donors and gifts, go through Techsoup to get a discount and go for it.

Vendor Response

by SofterWare on December 19, 2016

Hi Larenda, We're sorry you're not completely satisfied. Since you bought your DonorPerfect package through TechSoup, which we provide for free to qualified organizations, we're unable to provide live customer for free as well, but text support is included at no additional charge. Customers can always choose to buy and use our #1 rated Support Service through phone calls and emails at any time."

Donor Perfect for Nonprofits

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this to track all of our donors and giving. It has been very helpful but I would like a way to learn it more fully so that we know we are getting all benefits from it.

Pretty Good Software

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Very organized system and easy to use. I needed this specifically for the mailing and loved the Unlimited names and addresses feature. I always had an issue with duplicates and this program eliminated that issue.

Powerful tool

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: We recently implemented DonorPerfect at our not-for-profit early intervention centre. The software has impressed us with the ease of use, adaptability and functionality. The ability to create communication campaigns around the various types of supporters we have has been valuable to us in the promotion of raffles and other fundraising events. The online knowledge base is an incredible source of information. Make sure you take the training or read the knowledge base before you start to use the system.

Pros: Functionality-ability to upload spreadsheets, have mail merges, create email campaigns, issue tax receipts. Online "suggestion box" for additions to the software with users voting creates popular new uses. Training/Support - the team is readily available and will work through issues with you. Also, great online learning tools and best practice resources. Ability to expand as needs grow.

Cons: The software is only as strong as the data put into it, so you need to be able to dedicate resources not only to get the system up and running in the best way for your organization, but also on an ongoing basis. The system is not compatible with all accounting software so, if this is important (if you have high volume of donation) check for compatibility or you may be faced with double entry.

Recommendations to other buyers: Have a clear idea what you want the system to do for you and include people who will be using it in the product demonstrations.

Review of Donor Perfect

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I began using the Donor Perfect in July 2015 with no previous experience or instruction. I found the software very easy to explore without any assistance. When I have struggled with accessing specific reports for board meetings, annual campaigns or other needs, I have only to call the expert customer service and they walk me through the reporting. I especially appreciate that all customer service calls are promptly followed up with an email, detailing the steps so that I can refer to this later.

Pros: What I like best about the Donor Perfect software is the ability to maintain many functions in one place - donor history, thank you/receipt letters, pledge reminders, web links and more. Using electronic funds transfers is an efficient way to encourage monthly donations.

Cons: I still struggle with generating some reports but have always had a positive experience with customer services support.

Recommendations to other buyers: I would encourage others to "test drive" this software.

Ease of Use

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Donor Perfect is very easy to use. It has many features to work with many events withing a non-profit business. We have been using Donor Perfect for over 30 years and wouldn't want to look for anything else. The customer service is great and very helpful. They answer my questions, even the small ones. They are always willing to help! Donor Perfect keeps up with the changing times and technology.

Pros: Web based. Updates are instant and they can look at my system if there is a problem. The webinars are great. I don't have to leave the office to learn about new things. Customer service is great and helpful

An average rating

Nov 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The price. That it is a Canadian company with information housed in Canada

Cons: Not as user friendly and intuitive as I would like

Overall: I have been working with Donorperfect again for about 4 months after not using it for a year. I am rating it average as I do think while it is good value for the money I do not think that it is as user friendly and intuitive as I would hope. I find the income tax receipting process a bit complicated, as is the development of customized reports. I do like that the information is stored in Canada, and that we are charged in Canadian dollars.

Recommendations to other buyers: Weblink is not as easy to use as I would have hoped. Some duplication always seems to occur.

Vendor Response

by SofterWare on November 23, 2016

Thank you Lisa for taking the time to provide your feedback. We're sorry to hear you're not more satisfied. We'll be reaching out to have a trainer review receipting with our instant merge, and Weblink (integrated online donation forms). We think these duplicates could be fixed with setting adjustments.

Donor Perfect is the perfect donor management software!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Donor Perfect has the best customer support in the industry. In addition, they have partnerships with various other product providers that make integration easy. I wouldn't use any donor management system.

Cons: Would like a way to manage alumni better, we are a school and like many donor management packages we are forced to treat alumni like donors.

Overall: We use Donor Perfect to manage our donors and alumni giving. We have also used several of their partner products and we couldn't be happier. As a bonus they have one of the best user conferences in the industry. Once a year they host a hands on conference that gives practical solutions to common fundraising issues. Whether you are an experienced fundraiser or just starting out you will love the many solutions DonorPerfect and their partners offer.

Recommendations to other buyers: Make sure when you are looking at the product you look at the various options available like Weblink and DP Payment Processing.

Donor Perfect is Donor ease!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The true ease of using the product and the customer service

Cons: There is so much the product can do that we know we do not have a full grasp of its capacity yet. Training can be expensive.

Overall: We have used Donor Perfect as our donor database since 2009 and have been extremely pleased with the ease of use. The best part is that as we have grown and developed the software and donor tracking methods have grown right along with us. As we have identified new needs for tracking donors, identified new donor methods to make online donations, growing and/or modifying donor touches, Donor Perfect has been right there with us. Their customer service is timely and efficient. Their sales individuals are extremely helpful often suggesting tools that we had overlooked or really did not understand the scope of what was available to meet our needs. Overall, for any non profit regardless of size, status of development, scope of programs, Donor Perfect software and Donor Perfect Products has meet and often excels our expectations.

Recommendations to other buyers: Loving the ability to participate in webinars. Especially the free ones that explain changes, updates or options.

Think twice before conversion

Nov 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It has a lot of functionality, I wish I knew how to use it...

Cons: No immediate support during conversion.

Overall: We were using Access and switched to Donor Perfect. There was no conversion support to walk me thru how Access compares to Donor Perfect. We have no down time as donations needed to be posted in the system. Our training was scheduled one month after conversion, leaving me to call support for guidance. And, we paid extra for training! We have a simple format, and I just needed the basics. I'm not sure of the value gained as I continue to loss productivity by constantly searching for a solution.

Vendor Response

by SofterWare on November 21, 2016

Thank you for providing your feedback, and we¿re sorry to hear you¿re not satisfied. Your colleague Nora was our primary contact during the implementation process, and we notified her in early October how to schedule training, prior to your system activation, in order to get your training scheduled more quickly. We also noted that the implementation appointment with you and two of your colleagues was positive, and there wasn¿t any indication of disappointment. So there really seems to be a disconnect, and our Vice President of DonorPerfect, Jon Biedermann, wants to make this right. He's one of the original founders of DonorPerfect, and can be contacted directly at jonb@donorperfect.com and will reach out to you personally.

Donor Perfect FR Software Review

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service at Donor Perfect is by far the best customer service I have ever encountered. Polite, quick and knowledgeable. My questions and concerns were answered in a 24 hour period...at the longest 48 hours. The software is user friendly and for the cost, it's unbeatable......I love it.

Pros: The online site is user friendly.

Cons: No cons...love the product

Recommendations to other buyers: For the price...you can not beat it.......

Executive Assistant

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We are just starting to use this program. So far it is user friendly. You call for support and they are extremely friendly, patient and helpful. After conclusion of your phone call, the Support person sends you an email with the steps you just went over for future reference.

Pros: User friendly and software support

Cons: Haven't found one yet!

Donor Perfect On Line is a great program!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On line access, ease of use, technical support.

Cons: No negative comments.

Overall: We changed over to Donor Perfect about 6 years ago. Having Donor Perfect as a web based program has been very valuable to us. Any of us that work with Donor Perfect can log into the system without having to remote into our computer at work. We have people of various computer abilities working in Donor Perfect, and the person with the lowest ability didn't have trouble learning the daily functions of entering gifts. I manage the automatic giving, and as long as I put the data in correctly the feature works well. I can set up my automatic giving to happen on a day when I am not here. The preview feature lets me be sure that all of my donors are included in the batch before I run the batch. I came into managing the automatic giving in Donor Perfect with no Donor Perfect experience. I was able to watch some videos and get up and going with no training - just a few calls to tech support when I entered data incorrectly. :)

Recommendations to other buyers: Take the time to watch the training videos, and when doing the automatic giving (EFT) take the time to think thru how you want these to run so you set them up right the first time.

Good Product for a decent price!

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Being a non profit organization, money spent on softwares has always been a major concern for us. But after having tried Donor Perfect, we understood that it was a good decision to spend a little more and get a quality product. The software had top of the line features for donor management system, with up to date syncing with third party softwares like QuickBooks. Not only this, the user interface was easy to understand, which meant that I didn't have a hard time explaining our older staff how to use Donor Perfect.Having said that, we still felt that their price was a bit high for our needs and it can be challenge to use this software for smaller not for profit organizations.

Pros: Easy to understand UI Syncing with 3rd party sotwares Responsive customer support

Cons: Price plan was a bit high you can get similar softwares cheaper(but they will have less features)

Recommendations to other buyers: Do your research before you purchase Donor management softwares. Its a one time investment that goes a long way if you buy the right product.

DonorPerfect

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Having only used DP and not others, it is difficult for me to evaluate the feature set versus other products. I can tell you that the interface is intuitive, that it is easy to maintain, enter new information into, and to download reports. It does what our organization needs it to do.

DonorPerfect Review

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using DonorPerfect at our nonprofit for several years now. We migrated our donor database (I believe from an internal system without a lot of features) 6-8 years ago, and we have been updating and cleaning up our data a lot easier ever since then. Similar to many nonprofits, we have had quite a few different people work in the database. As you know, that can create lots of problems! Luckily, DonorPerfect is one of the easier systems to teach and learn, so we have been able to minimize and even bypass many of the issues of having multiple users.

Extremely happy with DPO

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Extremely user friendly.

Cons: Nothing.

Overall: I have been using DPO for 10 years and I am extremely happy with the program. It has really made my working life much easier. The payment processing is very quick and easy as well as the "Split Gift" function. I have a very large database so having the ability to enter as much information in each gift is a big bonus to me. The support of the phone staff is wonderful. They are very friendly and always solve any problem that I have. I highly recommend purchasing this program.

Compared to others

Oct 17, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: You can tell right away that DPO was not created as a web app. They are still working to bring the once desktop application into the Cloud world. It is clunky and navigation is layer intensive. It does most of what you might want to do, but there are others that do it just as well and better (depending on your needs) and are a bit easier to navigate and less cluncky. It took me a week to figure out how to put together one tricky report that we run, and then moving to demos of other systems, I was able to create that same report in less than an hour.

Pros: It has an easy backup/restore feature. (A residual, I would think, from its history as a desktop app)

Cons: Most other Donor management systems in the same space will display all donor info on one screen. DPO you need to click through a bunch of different screens. Reporting is clunky, a bit easier with the new interface, but not all issues are resolved.

Recommendations to other buyers: Really look at all the other possibilities out there. Try all of their free trials. If they don't offer a free trial, don't go with them. Talk to other folks who are using the systems that you are considering.

Good if you want very basic functionality

Oct 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If you do not feel comfortable with technology, DonorPerfect is a good system. It's designed to be user friendly and simple. There is decent customer support. However, if you're looking for more advanced reporting options, DonorPerfect is probably not the best system for you. Reporting features lack functionality at the expense of being easy to use. It requires more work or extra steps to create a report vs. writing a simple query.

Pros: customer support, price

Cons: lack of customization, can't easily create reports and queries without many steps.

Powerful tool. Steep learning curve

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love all the capabilities of Donor Perfect and all the ways to customize. It's been a little difficult for some of my peers to learn, however.

Recommendations to other buyers: An amazing tool that is helping us organize and streamline so many things. I can't imagine trying to implement Donor Perfect without at least one very tech savvy person in your organization.