# DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1437 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1437) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Reviews of DonorPerfect Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews Responsive and knowledgeable assistance 95% positive reviews out of 463 Most users report customer support is prompt, helpful, and patient, providing guidance for various challenges. Ann G PR Advertising Grants Liaison, 11 - 50 employees. "Customer Service is the best - be sure and have a customer support package - it will save you tons of hours." Frequent technical disruptions 56% negative reviews out of 103 Some users report occasional crashes, slowdowns, unexpected logouts, and inconsistent follow-up on reported problems. jason G stewardship manager, 51 - 200 employees. "That there are times where it freezes and you have to log out and back in again." Comprehensive video learning resources 94% positive reviews out of 66 Most reviewers describe video tutorials as accessible, detailed, and valuable for learning features and troubleshooting. Krista F Fund Development Coordinator, 2 - 10 employees. "The training and conference videos are great tools to make sure you really know how to use the product." Complex and confusing filter setup 65% negative reviews out of 43 Some reviewers find creating and managing filters for reports unintuitive, time-consuming, and difficult without assistance. Teresa W Senior Development Associate, 11 - 50 employees. "Certain processes are tedious and non-intuitive, such as setting up filters for specific reports." Ongoing educational webinar offerings 94% positive reviews out of 65 Most reviewers indicate webinars cover diverse topics, are easy to follow, and support continuous skill development. Mounisa W Administrative Assistant, 2 - 10 employees. "The free webinars are a great resource for someone just starting DonorPerfect, or if you need help with a specific issue." Limited and cumbersome event tools 61% negative reviews out of 38 Some users say event management features lack integration, flexibility, and user-friendliness for organizing fundraising activities. Kacey L Development Manager, 11 - 50 employees. "The event management tool is not as built out as we need." ## Showing most helpful reviews Showing 1-25 of 1437 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marion Z. Director Fund-Raising Used the software for: 1-2 years ### "DonorPerfect: A great fundraising database" August 15, 2025 5.0 From start to finish, our experience has been excellent. We began our quest for a new database only two years ago. Pros is very easy to use with great customer support and training. Full instructions for use are incorporated right into the site. The cost is very reasonable. Integration with Constant Contact for donor communication is easy to use. Cons Searching for a donor record is not always ideal as the system is not as intuitive as one might wish. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Canadian company; price; functionality; customer support. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Former CRM was no longer being supported. Review Source MS Martha S. Administrative Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Pleased that we chose DP" May 26, 2026 4.0 We are pleased that we chose . It's a good value for the money. We're actually paying less for DP than we did for our last donor management product, and we have more capability. Pros Most of the system is easy to use, and the customer service is top-notch. We're working on our first fundraising event, and that is going fairly smoothly. Cons Generating and updating letter templates is a bit more complicated than it needs to be. Also, you have to design your own fundraising website if you want more than just a form. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect There was much more included with DP for less money. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Our organization had outgrown their capabilities. Review Source MG Mikey G. Senior Individual Giving Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Overall solid! " June 1, 2026 3.0 Donor Perfect suits us well for all that it does and we appreciate your amazing chat support at most hours of the work day - thank you! Pros It's efficient and shares information that's most valuable clearly. I think the best feature is the salutations tab and how much we rely on that. Cons The fact that there is not a toggle to remove deceased individuals from list pulls adds extra work every time. Exporting lists have also been noticeably slower to download and I'm wondering if there's any resolution to that. Review Source KK Kevin K. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "DonorPerfect is Easy to Use" April 1, 2026 4.0 It seems easier to use than Blackbaud Raiser's Edge. However, it may be lacking in some ways. I still need to become more familiar with Donor Perfect. Pros is a comprehensive donor management platform designed to help nonprofit organizations scale and succeed. It offers a centralized database for all constituent information, ensuring staff and board members have access to the same up-to-date information. The platform allows for real-time updates, organization-wide collaboration, and the ability to customize workflows to fit specific needs. DonorPerfect's features include: Integrated fundraising system: DonorPerfect is the central hub of your nonprofit’s integrated fundraising system, providing a single donor database for sorting, selecting, and accessing data for various tasks. Customizable workflows: The platform allows for customization to grow with your organization, expanding workflows and connecting with preferred tools as needs evolve. Real-time updates: DonorPerfect updates in real-time, ensuring that your entire staff can access the most up-to-date information at any time, no matter where they are based. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. Streamlined tasks: Save hundreds of administrative hours by automating data entry, receipt of gifts, and simplifying reporting. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. DonorPerfect's best features include its user-friendly interface, strong support, and the ability to manage donations, engage donors, and streamline administrative tasks. It is particularly suited for organizations looking for a reliable and straightforward tool to manage donor interactions effectively. Cons I wish that it was easier to find a report that shows my Solicitor activities like donor visits, phone calls, emails, notes sent, etc. I haven't found that yet. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) I moved from one company to another. My previous organization used Blackbaud Raiser's Edge NXT and my current organization uses . Review Source TD Taylor D. Director of Development Hospital & Health Care Used the software for: 2+ years ### "Good Platform, Great Software, Learning Involved" May 4, 2026 4.0 Good but it has taken a long time to learn ways to use and there are still features I don't utilize. Pros Reliable, great customer support via chat and phone, so many possibilities with reporting and pulling queries. Cons I feel as if I need a degree in data management to use DP in the ways I want. I was a novice when I started in the field of development and have learned everything along the way. If I had a background in data, I'm sure it would be easier to navigate. However, since I am not a data management expert, I crave a more intuitive user experience. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Capability to work with other software platforms. Review Source SM Samantha M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Reliable and User-Friendly Donor Management Platform" June 10, 2026 5.0 Overall, my experience with has been very positive. It has been a reliable and effective tool for managing donor relationships and staying organized. While there are a few features that could be more intuitive, the platform has consistently met our needs and helped streamline many tasks. Pros What I like most about was how user-friendly and organized it is. It makes it easy to manage donor information, track donations, and communicate with supporters efficiently. I also appreciate the helpful customer support and the ability to customize reports and workflows to fit our needs. Cons Some parts of can feel a bit less intuitive, especially when navigating more advanced features or customizing certain settings. There was a bit of a learning curve at times, but overall it was still a very useful and reliable platform. Switched from [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) We made the switch from Little Green Light to because we were looking for a more robust and scalable platform with stronger reporting, customization, and donor management capabilities. DonorPerfect better fit our organization’s growing needs and helped improve overall efficiency. Review Source GF Geo F. Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Great flexible system" June 9, 2026 5.0 Wonderful experience overall. The onboarding team was incredible helpful and make sure we were set up for success. Pros offers a lot more flexibility than our previous CRM. I love being able to create custom and calculated fields that provide us with exactly the data we need for reports. It's wonderful being able to use the screen designer to move information around on the main and gift screens. It has much more capacity for customization, plus the option to use SQL is very helpful vs other systems I have used. Cons The forms and landing pages have limited options, such as the inability to insert a google map into an event page. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Annual cost of was substancially lower than the alternative. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) We had severe issues with Salsa CRM and Engage overwriting donor's primary mailing address using old data and recurring issues with bulk email un-subscription of dedicated supporters. Review Source PD Peggy D. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect is a solid, good CRM" May 20, 2026 5.0 Overall this is a fantastic software. It is comprehensive and very customizable. They are constantly doing things to improve and upgrade the software. They also have many partners that provide additional services and completely integrate with . Pros It is a very robust software. Since you can customize every page, it allows you to track what is most important to you. This makes donor management and collaboration very easy. Cons I find the reporting can sometimes feel clunky. There is a lot to learn about the system because it does so many things. When pulling reports it is not always easy to understand what to request to get the data you want and need. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Pricing and functionality. SF was really more of a sales crm and we needed something more geared toward non-profit fundraising. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We out grew QB and needed something more robust. A true CRM Review Source MR Michelle R. Director of Development Higher Education Used the software for: 2+ years ### "Five Stars!" June 1, 2026 5.0 It has been a very positive experience. has everything we need to do our job efficiently. Pros Donor Perfect is easy to use, and has great customer service when I have additional questions. It's an invaluable tool for our office, and we are pleased with the cost, as it is a fraction of our former CRM and we lost no functionality. Cons I haven't found anything to dislike about the software, and have recommended it to other entities. Alternatives considered [Jenzabar One](https://www.capterra.com/p/132292/Jenzabar-ERP/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing DonorPerfect Pricing, ease of transfer and other testimonials Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Pricing was too high and the product had more features than our one-person department needed. Review Source JV Jonathan V. Data analytics manager Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect overall is a great product for our organization " May 26, 2026 5.0 Very satisfied with product overall. The product has a high value to our organization and add ins are reasonably priced and add value. Pros Cost is great, ease of use is good, customer service has been great, our organization use is satisfied and a great product overall Cons Reports can sometimes be more tricky to set up properly than should be but overall is good. Codes are easy to import sometimes wish we could have additional fields Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect Costs and tools were better fit for our organization Review Source MLS Mary Louise S. Assistant Controller Non-Profit Organization Management Used the software for: 6-12 months ### "Many positives (especially the Chat support feature) and a few pain points" March 4, 2026 4.0 Pros This is my first exposure to a Donor Data base tool. Being thrown into the fire to lead our transition our online membership enrollment/auto recurring as well as other donor online gifts from Flipcause to DP, we have ZERO issues. Additionally, not having any chance to take training sessions, I have been figuring things out as needed. The system is pretty user friendly and when I have questions or trying to resolve.. the online chat has been working wonderfully. So happy that you have real live support folks - almost always they have been able to answer my questions or solve my issues. Great team. Cons The user sessions expire very quickly and is very Annoying! I and my colleague have to continually re log in. Online form - Limitations. Although we haven't had issues with our the DP Classic online forms, there is some nuances with them and what we preferred to include on them. Per our developer the limitations of DP wouldn't allow for them. Accounting integration in our Quickbooks. The UICC decided to purchase as it was advised the DP could upload into QuickBooks. Unfortunately only at a consolidated gift level by GL not by donor level. So we have duplication of accounting efforts. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We wanted to consolidate our non-profit membership gift giving previous provided by Flipcause into our new Donor Perfect database /system. Luckily we completed the migration just before Flipcause file for Chapter 11. Review Source KM Kay M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Donor Perfect takes the frustration out of trying to be Perfect! " April 7, 2026 5.0 My experience so far has been excellent. The training resources and the in-person trainings have been incredibly helpful and the professionalism from the staff is refreshing. Pros Customer Service from the very beginning has been so good. The knowldege of the DP staff and their ability to accommodate our organizations needs has made the on boarding process smooth and pleasant. I also love the user friendliness and the knowledge center to help me take full advantage of all the system can do to help make our fundraising efforts more seamless. Cons I think the least liked part is that the migration process has taken a lot of time but the staff has made it worthwhile so not so bad. I am both looking forward to getting access to using the database and also kind of dreading the work i have to do to clean up our records and streamline. At least, DP is user friendly and has great customer service to help me as we ramp up. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing DonorPerfect Customer Service from the Account Manager was the main reason. The company's ability to work with us on pricing and the migration was also a factor. Also, the site is user friendly and we needed something that was not overly complicated but that provided financial reports and could connect with QBO and Constant Contact. Review Source MF Monique F. Foundation Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "One-Stop Shop review" December 3, 2025 4.0 Overall, I really do love the platform; it's very easy to use, it has everything you need to set up different ways to collect donations, and again, it's a one-stop shop, which is very convenient and cost-effective. I would highly recommend this platform to any non-profit organization looking to change their current CRM. Pros That you had built-in platforms, which make for ease of use and make it a one-stop shop. There are a ton of forms that you have created and thought of for accounting and event management. Your event platform is excellent as well. You have different ways to set up an event, which doesn't necessarily mean you have to include the auction piece. Cons there are a few things that could be improved on the constituent's information page, and there are some things that really aren't needed. I also was not happy with the chat support, as I am new to the system and was trying to set up an event for the first time, and I had to go through 3 chat support people before I got the right one that helped me the most and put me in the right direction. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Donor Perfect checked all of our boxes and the others that we had demos with did not have all the features that DP had. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) The other product was very cumbersome to use, and the reporting was not excellent. Review Source AB Arielle B. Developpment and Communications Director Individual & Family Services Used the software for: 1-2 years ### "Excellent Customer Support" April 17, 2026 4.0 It's a cost-effective, well-supported solution for our current needs. A huge step forward from our previous system! It's taken significant time over the past year build out our system, but I'm seeing the time savings now. Having real-time reports at my fingertips is fantastic! Pros When I was researching solutions for our small nonprofit, I saw multiple reviews mention the outstanding customer support. They were right. Customer support has been kind, responsive, and helpful from day 1. I've brought many problems to them and together we've found solutions. I feel like they are a true partner with our nonprofit and am grateful for that! Cons Learning to work the filters has taken a lot of work and time, especially when creating email send groups. (And I have a ton of query building experience!) Constant Contact doesn't have an inclusion/exclusion format for its send groups, which is a pain. Straightforward reporting on sustainers has been challenging too. Alternatives considered [Boomerang](https://www.capterra.com/p/127924/Boomerang/) Reason for choosing DonorPerfect Cost and current needs for our nonprofit Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) DonorBox is not a CRM and I hated it from day 1. Review Source JG Janny G. Senior Director of Business Affairs Music Used the software for: 2+ years ### "Affordable, secure donor management software that helps you grow!" October 13, 2025 4.0 Overall, is a very powerful database system for donor management. It is still growing a lot in terms of being used as CRM or, at least, as an intuitive CRM. Pros We are always sure our data is secure with . With affordable options and great customer support, DonorPerfect is hard to beat. The fact we can have multiple users and assign tasks to them is always great. Having donors laid out in a way we can see how long have they given and how many gifts is extremely useful. Cons The Contacts menu could be a bit more intuitive and be linked to iCal or Google Calendar features to make it easier to get notifications. Forms are a bit outdated and could use refining. The email builder could also use work, since we don't realize formatting is incorrect until we are sending receipts, for example. Alternatives considered [Pledge](https://www.capterra.com/p/198235/Pledgeling/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Reason for choosing DonorPerfect Not as many features as , we also dreaded cleaning up data before exporting/importing, and then training the team to use a different site. Processing rates were also a thing. Review Source SR Sam R. Executive Assistant Libraries Used the software for: 1-2 years ### "An affordable solution" March 9, 2026 4.0 Pros Compared to lots of other CRMs, is super affordable. It's also scalable and offers lots of integrations, so you can do a great deal of customization. It's fairly easy to use, once it's set up, and there are a number of ways to get help or find solutions to problems. Cons Some features are a little clunky; for instance, the difference between Classic Forms and Drag-and-Drop ones is incredible, with Drag-and-Drop being much more attractive and easier to build, but it isn't an option for every type of gift. However, updates and improvements do seem to happen pretty regularly. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing DonorPerfect Salesforce was far too expensive for us and much larger than what we needed. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) We needed something more robust, with better member management and contact features, something that could grow with us. Review Source GK Gabriel K. Development Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "A Reliable Partner with Outstanding Support" September 18, 2025 5.0 Overall, has been an excellent investment for our nonprofit. It’s a secure and reliable system that helps us steward donor data with confidence. From email marketing to campaign management, it gives us the tools we need to communicate effectively with supporters and track results. The collaborative features make it easy for our team to stay aligned, and the platform really does add value for the money. Most importantly, the support staff feel like true partners in our success. We consistently walk away from interactions with helpful answers and greater confidence in how we use the system. Pros The SmartActions are a game-changer. They save our team significant time by automating tasks that would otherwise be repetitive and opportunities for error. I also can’t say enough about the customer support. The live chat support team is always quick to respond, incredibly knowledgeable, and consistently able to guide us through even our more advanced setups. Our dedicated rep goes above and beyond, offering thoughtful solutions—even when that means advising us not to purchase an add-on we don’t really need. That kind of integrity builds a lot of trust. Cons There are occasional moments where the complexity of certain features takes a bit of extra time to learn. It’s not a deal breaker, but there can be a learning curve if you want to use all the more advanced options. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We needed a fresh start from Salesforce due to data inaccuracies, and wanted a donor-focused system that kept our supporter database separate from participants. Review Source SZ Samantha Z. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great product, worth the cost, but it is high" December 18, 2025 5.0 It is an amazing product, but I often wonder if we need to make a change because there are a lot of things we don't use about it, like the forms, because they don't look very good on our website, and they payment forms, because the processing fees are a lot. We still have to pay for those things as line items though. It is a large cost for some of the simpler things we do, and rarely if at all acess the add on products. Pros The amount of features and abilities for reporting and data management, plus the integration with Constant Contact, is amazing. The support is great too. Cons It doesn't integrate well with other payment platforms, and the processing fees for credit cards is kind of high. Also we are fairly small, but we are trying to get more people as contacts, which also raises the cost. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Content management, Constant Contact, and reporting. Review Source AB Anna B. Business Devlopment Officer Fund-Raising Used the software for: 6-12 months ### "Donor Perfect a Users Opinion" September 2, 2025 4.0 we changed from Raisers Edge and i do find that Donor perfect, although it does not have quite the extensive query capability, donor perfect is very effective and works well for out Foundation size Pros it has amazing support. it is definitely easy to use and i really enjoy the webinars that are pre-taped Cons some of the features are hard. being able to enter credit cards in batch as well as cheques and cash It would be nice to have more live webinars where you can ask questions and be able Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) it was too expensive, the support was not there Review Source BM Beth M. Intake Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Donor Perfect Review" February 19, 2026 5.0 We just started using Donor Perfect last year. It has been much easier to use than the previous software we had. All communication has been geared toward making Donor Perfect work for us instead of us having to adjust to how it works. Pros I have appreciated the support and training to get the most out of Donor Perfect. All the updates of trainings available as well as changes to the site like the Constituent page just added to the dashboard are well communicated. Cons I have had some difficulties in working with the filters to have only the information I want on the reports. I have chatted with customer support, but I'm a tech novice and still struggle. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Needed updated program to continue with donor information Review Source LB Leah B. Executive Assistant Hospitality Used the software for: 2+ years ### "Easy to use and great Customer Service" March 30, 2026 5.0 I use the software daily and I am gratful for the learning center that has some great resources and helps me learn how to utilize the different features. Also, the Customer Support Team is always a pleasure to talk to. I call every few months when I need help setting up a special filter or if I am confused with something I am seeing. They are always very helpful and I never feel stupid for asking for help. Pros I like how easy it is to link donations from various donors and having all of my notes in one place. We also are able to have various members of our staff access and share their notes regarding the donors. Cons The only complaint I have is the few times their system was down. But they were quick to respond and provide updates until the system was operational again. Review Source FR Fernanda R. Associate Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Great tool for non-profits of any size!" May 18, 2026 5.0 Pros I think it is an easy tool to navigate and the support team is just amazing. I feel after 3 years using it that it keeps updating and bringing new features like the new online forms. The donor management possibilities are great and we have work to do to use it at its full potential. Cons There is nothing that comes to mind. I think sometimes building reports can be a bit challenging, but again the support team is always very helpful and quick. Review Source RS Rebekah S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Executive Director" March 25, 2026 5.0 I have been using for 3 weeks now, my company has been using it for much longer though. It has been an amazing tool to help me, as a new director, learn who the donors are and begin to reach out to them and build relationships. This has also been amazing for me to see who is engaged with us, and who I need to begin to work on better relationships with so that we can support them, and also gain future support from. Pros is an easy way to keep track of donors. It helps to create mailing lists for e-blasts, as well as physical newsletters for future fundraising campaigns as well. Cons I am still learning how to use this platform, as I am 3 weeks into this position, however, the only issue I have with it is there is occasionally a lag with the human verification button at the log in screen (and that could be from my side). Review Source CH Cassidy H. Bookkeeper Non-Profit Organization Management Used the software for: 1-2 years ### "Bookkeeper" March 11, 2026 4.0 It is above average, compared to other "CRM" systems I have used in the past. I generally don't have any issues with the product or system, and the support is often very helpful when needed. Pros How easy it is to keep track of donations and reports. Currently I have to create a lot of reports manually, so it is easy to find the information I need. Cons When downloading online forms and it keeps asking to create a new donor, when the same exact information is pulled. I never could understand why the system thinks a new donor should be created when literally every field is the written exactly the same. Also, I don't like that I have to re-sign in every 10 days. Why isn't this every 30 days like other websites? I have to use Donor Perfect every day for my non-profit, so on the 10th day when it asks me to wait for the verification email, it always makes me cringe since I have to wait multiple minutes for the email to come through. Review Source VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect is a livesaver for managing relationships" September 8, 2025 5.0 My overall experience is very good. It is easy to use, there's plenty of training to help build skills and network with industry colleagues. Its secure and generally user friendly. Pros I like for assignable fields in reporting, ability to integrate with other systems, such as Constant Contact. Great training programs are always available. It is easy to build campaign and track progress. It is my best friend for managing my relationships with donors, and even the non-donor friends who reference new prospects. Cons The only challenges I have, are in the variety of options in building reports. Its sometimes gets to be a challenge to limit the database appropriately. Mostly that's a user problem, I forget a button or a field or add one I don't need. Some reports generate in a format in I don't love, but there's always a workaround. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.