--- title: "DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DonorPerfect the right Nonprofit solution for you? Explore 1482 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DonorPerfect 4.5 (1482) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DonorPerfect Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews LD Lisa D Development DirectorPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 6-12 months. “The difference DonorPerfect has made is remarkable in terms of tracking donors, identifying which relationships need more attention, and understanding each donor's experience with our organization.“ June 10, 2026 KM Kelly M Operations, Finance and Data SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Reporting: Some of the reporting features lack flexibility, making it hard to pull specific data columns into a single report.“ September 2, 2026 TH Tamyka H Workplace and People Operations ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It helps streamline donor tracking, maintain clean records, and produce reports that are useful for identifying trends and supporting engagement efforts.“ May 4, 2026 AH Allison H Donor Relations CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Seems classic forms could be better if you added other payment types and made the downloading a better process, other databases do that, but after years of having DP, you still won't make this change. “ September 15, 2026 Bri T Development CoordinatorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “It provides a centralized place to manage donor information, gift processing, acknowledgments, campaigns, and reporting, which has improved organization and efficiency.“ June 30, 2026 CH Cassidy H BookkeeperNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I have to use Donor Perfect every day for my non-profit, so on the 10th day when it asks me to wait for the verification email, it always makes me cringe since I have to wait multiple minutes for the email to come through.“ March 11, 2026 Karlie B Development CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “DonorPerfect provides a comprehensive way to track donor relationships, gifts, event participation, and communications all in one place.“ August 18, 2026 SM Samantha M Administrative AssistantNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “Some parts of DonorPerfect can feel a bit less intuitive, especially when navigating more advanced features or customizing certain settings.“ June 10, 2026 ## Showing most helpful reviews Showing 1-25 of 1482 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carol G. HR & Operations Assistant Used the software for: 1-3 years ### "Easy to Navigate with Quick, Helpful Support" November 4, 2026 5.0 It is fast and efficient, and it helps me do my job more efficiently and precisely. Pros Very easy to navigate, and whenever there’s an issue, your team is quick to help and work with me to figure it out. Cons The only thing I don’t like is that when we try to make a payment in the DP app, it creates a completely new profile for a donor who is already in our system. This ends up creating a duplicate profile, which is not convenient. Review Source R Reviewer Director of Philanthropy and Marketing Used the software for: Less than 1 year ### "Professional and helpful staff to transition to DP" September 29, 2026 5.0 From my sales rep to the onboarding team, everyone has been very helpful, quick to respond, and gave me all the resources I've needed to make this transition to DP easy to navigate. When I had questions they were quickly answered at any point in the onboarding journey. As someone who likes to learn on my own, I had dozens of resources on hand. Pros I have a lot of experience with fundraising databases so in deciding to move to DP I knew what our organization needed for a successful fundraising program. With DP I can now manage very aspect of our fundraising program from major gifts, to grants, to events, to donor comms, I can track it all with ease. Plus I can confidently pull professional reports for my ED and board to show progress. Cons Nothing yet. Moving from the previous system my organization used, DP has been great. It's been less than a month, but so far, nothing to complain about. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Intuitive and super user friendly" September 21, 2026 5.0 I love how passionate and knowledgeable their staff are, from the salesman to the training staff. The webinars they offer with training make it super easy to learn and feel confident going into the program that you will always be able to understand use the program confidently. Pros The program is so intuitive and therefore user friendly! Entering data that can easily be searched for or reported on saves so much time and frustration. Cons The cost for the Visa and Mastercard transactions are higher than other platforms which was the only negative for us regarding this program. Review Source R Reviewer Assisstant Development Director Used the software for: Less than 1 year ### "A wonderful CRM, but there is a learning curve." September 17, 2026 4.0 Overall, I have had a great experience with DonorPerfect. Everyone has been kind, respectful, and informative. The only drawback is that the system has a fairly significant learning curve. Pros I really appreciate how easy it is to set up automated donor thank-you messages. The embedded reports are very helpful, and the chat support has been especially amazing—it has been one of the best parts of my experience. The webinars have also helped me learn a great deal. Cons Some features can be difficult to understand at first. Reporting and year-end tax letters, in particular, took a lot of time to learn. Review Source R Reviewer Environmental Educator and Camp Director Used the software for: 1-3 years ### "Good Product" September 17, 2026 5.0 This is a good platform for the cost. Connecting Donor Perfect to our Constant Contact account is extremely helpful for marketing and and fundraising campaign notices. Pros The Customer Support team is wonderful and easy to work with. On the occasion that I encounter an issue, I am able to get a hold of them quickly and they have always been good about solving the problem in a timely manner. Cons Some aspects of the platform are not entirely intuitive. I have had some trouble creating forms in the report builder especially. Review Source R Reviewer Donor Relations Manager Used the software for: 3-5 years ### "Super pleased" September 17, 2026 5.0 We have been very pleased with DonorPerfect. After several previous experiences with donor management solutions that did not meet our needs—and, in some cases, actually resulted in significant financial loss—we were looking for something that was dependable, straightforward, and easy to use. DonorPerfect has provided exactly that. The system makes donor data entry simple and organized, while giving us easy access to the reports and information we need to manage our donor relationships effectively. We are able to spend less time trying to figure out complicated software and more time focusing on our donors and the mission of our organization. We have also greatly appreciated the support and training DonorPerfect provides. When we have questions or need assistance, we know there are resources and people available to help us. For a nonprofit organization, having a donor management system that is reliable, understandable, and well-supported is extremely important. DonorPerfect has given us greater confidence in managing our donor information and has become a valuable tool for our ministry. Pros Donor Perfect has been a big win for us. Dornor Perfect: 1) protects our donor list, 2) is super easy to manage our list and our donors, 3) provides much training and support Cons At this point, we have not identified any significant drawbacks to using DonorPerfect. The platform has met our needs well and has been reliable, straightforward, and easy for our team to use. As with any software, there is always a learning curve when becoming familiar with all of the available features. However, DonorPerfect’s training resources and customer support have made that process manageable. Based on our experience so far, we have been very satisfied with the system and have not encountered any concerns that we would consider significant cons. Review Source R Reviewer Donor Relations Coordinator Used the software for: 3-5 years ### "NOT Perfect" September 17, 2026 2.0 Donor perfect is not perfect by far. There are many upgrades other softwares already do that they ignore. we have finally made the decision to leave. Pros Navigating the database is not too hard, but have requested upgrades for years that they ignore...... Cons the fact that get kicked out in the middle of entering a batch of donations, very often. I and others have made numerous requests to make downloading from online forms a better process with out having to use their drag and drop forms. I don't want to use drag n drop forms because I don't want these donations automatically downloading in to my database. The only thing good about D&D forms is the ease of building them and you can add other payment types. Seems classic forms could be better if you added other payment types and made the downloading a better process, other databases do that, but after years of having DP, you still won't make this change. I also don't like that reports and filters are separate. They should be together and would be a better process if they were. Review Source R Reviewer Development Manager Used the software for: 1-3 years ### "Great Customer Service and Free Resources" September 14, 2026 4.0 Pros Customer support is good. I've reached out a few times for assistance and the representatives have been so helpful. DP is pretty user friendly and self-explanatory. I'd say it's pretty straightforward but if there is something that I don't understand, the knowledge base and help articles are great resources. The free webinars and handbooks are also great. Cons I came from a Raiser's Edge background and DP isn't as robust as RE. It does have limitations and any upgrade is for a fee. The reports section isn't as user friendly as RE and isn't as customizable, but it does its job fine. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Best option for smaller nonprofit" September 11, 2026 4.0 We've used it for six years and at times, it feels like the best of the "not so great" options. Some features are great while other features - like donor forms and incorporating Apple Pay - are terribly disappointing. Pros DonorPerfect has been a pretty good solution for a smaller nonprofit. The customer support - chat feature - has been great and communication is prompt. It's worked pretty well for our team in terms of customizing filters for donor management. It's also fairly budget friendly and I feel like its a fair solution for cost vs. features. It's not a "heavy" system so the customer isn't paying for features that aren't being used. Cons I wish DonorPerfect would be quick-to-market with updated features. This includes Apple Pay and consistent design of donors forms. Apple Pay is such an easy feature for donors - why hasn't this been completed yet? Also, some forms are updated while others aren't. It's hard to have a cohesive look and feel on our website when the donor experience can be wildly different and cumbersome depending on what you want the donor to do. Review Source R Reviewer Operations, Finance and Data Specialist Used the software for: 3-5 years ### "Affordable and Functional, with Room for Improvement" September 3, 2026 4.0 If you are a small-to-mid-sized nonprofit looking for a dependable and affordable CRM, Donor Perfect is a great choice—just be prepared for a bit of a learning curve with advanced reporting." Pros Customer Support: Their support team is top-notch, highly responsive, and genuinely helpful whenever we have questions. Value: You get a lot of core functionality and customization tiers for a fraction of the cost of enterprise systems. Cons Reporting: Some of the reporting features lack flexibility, making it hard to pull specific data columns into a single report. Review Source R Reviewer Communications and Operations Manager Used the software for: 1-3 years ### "Stop the endless trials and just get DonorPerfect!" July 20, 2026 4.0 I have been exposed to several management platforms in my 7 years in the nonprofit world, and so far, DonorPerfect has been my favorite: easy to use, holds all the data I need and allows me to manipulate it in the ways that I need and has superior reporting capacity. Pros DonorPerfect is quite user-friendly. I was able to quickly make sense of the data presentation and get started right away. Anything I couldn't figure out on my own was remedied by their easily-accesible service team and training videos. Cons I was a little thrown off by the tabs in the Donor Profiles, but once I realized that all the data was there--folded into the tabs, I was able to find everything I needed. Review Source R Reviewer Administrator Used the software for: Less than 1 year ### "Not as great as we hoped it would be" July 1, 2026 4.0 Overall, DonorPerfect is a pretty good platform. Unfortunately, after using this platform for a year, we feel it was probably better for our organization to stick with DonorView. We have good customer service with DonorPerfect, but something to consider is that we shouldn't need to reach out to customer service as often as we do. Pros We've experienced some good customer service with DonorPerfect, and the price for the package - especially with the inclusion of Constant Contact, is good. Cons Poor Quickbooks integration, downloaded reports not automatically in currency format, and end-of-year donation reports are not good. Our last platform was DonorView, and DonorPerfect has some great features, but then much of the products are cobbled together. This is not helpful. Whenever a report is needed, we have to chat with support to get the extremely long set of instructions to generate the report. Additional problems that we found were the different ways to set up receiving funds, either directly through DonorPerfect, or through GiveCloud. Functionality changes for the choice of one or the other. Finally, the icon labels for a donor are not helpful. Take for instance a donor who is a monthly giver, but gives by check. The monthly donor icon does not show up and we can't manually tell the platform to do so. Review Source VR Verified Reviewer Accounting Assistant Used the software for: Less than 1 year ### "I'm not sure about the hype " December 15, 2025 2.0 I work with nonprofit industry veterans (maybe combined experience of 50+ years) and none of them are DP experts. What I mean is that, none of their "let's do this" is easily accomplished on the DP platform. I am heavily involved in our end-of-year donations process and realizing that we're NOT using DP to track our outreach and donations received; but using DP as a redundant CRM that has to be updated manually. My secret 3-year plan is to move us out of DonorPerfect, because again, a free plan with Airtable could very easily replace our current procedure with DP. Pros It reminds me of the tech-solution optimism of the early aughts. It is "user-friendly" and offers a lot support. All of the compliments towards DonorPerfect (DP) are true. You can set up online donation forms to receive donations and DP has a native processing gateway to process that. Cons You can find a lot of out-of-the-box-plug-and-play database apps on the market today such as Notion, Airtable, etc. If you have any experience using those or learning about databases, nothing about DP makes sense. I just want to see "what is the latest donation?" "show me the last 5 donations" and I cannot get that answer immediately. It takes at least 8 clicks (Reports > Report Center > choose report > four clicks to set period > hit Run Report) and a little time drinking coffee before you can see the answer. DP is user-friendly in that, it has its own language and logic about where any information or feature is. A new user who's less tech literate will have to learn this, and yes there ARE resources, webinars, on-demand webinars, help articles, support chats, all available for you to fully master DonorPerfect. I am not sure how much of what you learn could be applied outside of DP. An impatient user familiar with databases will throw up their hands immediately just like I did. Review Source John L. Volunteer Used the software for: Less than 1 year ### "Easy to Use and Powerful Donor Management/Marketing capabilities" July 23, 2026 5.0 Overall, it's a great experience in onboarding. The system is easy to use and get started in less than a month. I am a volunteer who set it up on my own with the help of my Onboarding Manager. The Donor Management module is very powerful and flexible. The Marketing capabilities through the Constant Contact email integration work great. We still need to set up our accounting integration, but we look forward to no longer having to enter transactions to our systems twice. Pros Robust donor management and ability to add custom fields. Tight integration with Constant Contact that allows for very polished emails and tracking back to the donor record. Simple data import process that I was able to do on my own. Very helping Onboarding Manager, who made the process seamless. Cons Event Management could be improved - while there are multiple options, the native DonorPerfect functionality is lacking and the functionality through Givecloud is a bit complex. Review Source R Reviewer Program Facilitator and Technical Mentor Used the software for: Less than 1 year ### "A Great Tool for Keeping Donor Data Organized" September 1, 2026 4.0 Overall, DonorPerfect is a useful system for managing donor information. While the slow website can be inconvenient, its organization and data storage features make it valuable. Pros DonorPerfect is a great tool for storing our donor data and keeping information organized. It makes records easy to manage and helps our team stay on top of important details. Cons The website can sometimes be very slow, which makes completing tasks frustrating and time consuming. Some improvements can be made to the UI to make tasks simpler. Review Source R Reviewer Director of Advancement Used the software for: 3-5 years ### "Helpful Customer Service" August 27, 2026 4.0 The customer service is always helpful and willing to test problems or provide suggestions. They are willing to explore options to figure out what works for what we need. Pros Detailed tracking options for each donor, reporting options, the integration with Constant Contact email Cons Some fields are not able to be customized as we would want for our organization, including the main homepage dashboard. Review Source R Reviewer Operations Coordinator Used the software for: Less than 1 year ### "Donor Perfect Review" August 31, 2026 5.0 Overall experience with Donor Perfect has been cool. Once we get more into fundraising campaigns and team collaboration it will be even more helpful. Pros I like the layout of Donor Perfect's website. The donor management details have great insight that could be used for email and donor management. Customer support is also amazing with videos and tutorials on how to go through DP. Cons Cons about donor perfect would be the process of transferring information. The process seems lengthy but it's understandable when you have a lot of data so it's not really a con. Review Source R Reviewer Engagement Coordinator Used the software for: 3-5 years ### "Confidence Through Support, Growth Through Learning" April 21, 2026 5.0 What stands out most in my experience with DonorPerfect is the balance it strikes between support and self-sufficiency. The live support team is consistently responsive and helpful, making it easy to get unstuck in the moment. At the same time, the knowledgebase serves as a reliable companion—well-organized and thorough—allowing me to explore features more deeply and build my own understanding at my own pace. That said, the platform isn’t without its challenges. The coding aspect, particularly when it comes to customization or more advanced functionality, can feel a bit complex and occasionally requires extra time and patience to navigate. For users who aren’t as technically inclined, this can present a learning curve. Overall, my experience with DonorPerfect has been very positive. The strength of its support system, combined with the depth of its resources, creates a sense of confidence and capability. Even when I run into more technical hurdles, I feel well-equipped to work through them, knowing help and guidance are always within reach. Pros One of my favorite things about DonorPerfect is the live support—it’s always there when I need help—as well as the knowledgebase, which I can turn to anytime I want to deepen my understanding or learn something new. Cons What I like least about DonorPerfect is that the coding can get a little tricky at times, especially when trying to customize or implement more advanced features. But again, support is always available to walk through with me. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Choose DonorPerfect!" April 13, 2026 5.0 I appreciate the one-on-one customer service I received and the fact that my DP rep remembered me from 13 years ago speaks for itself. Their webinars are excellent and easily accessible. They reply to your questions and issues in real time and with real answers. Pros I'm a repeat DP customer and used the product over 13 years ago and presently have chosen them again. It is user friendly, intuitive, has all the bells and whistles compared to the top of the line software on the market (which I was using for the last 8 years), and for a much more affordable price tag. Cons The only thing I can say is that 13 years ago, it was not as advanced as it is now. Excited to see all the new features once we launch in August! Review Source R Reviewer Director of Development Used the software for: 3-5 years ### "I highly recommend!" June 9, 2026 5.0 I have was introduced to Donor Perfect at another non-profit. I like the customer support, the ease of use and the cost. Pros Donor Perfect is easy to use and the customer support is excellent. This is the most cost effective system and the right size for our organization. Cons The give cloud interface with safesave could be improved. They operate separately and safesave also serves for profit so they aren't a good fit. Review Source R Reviewer Development Director Used the software for: 3-5 years ### "Solid, Reliable, Database for Cost Conscious Development Teams " March 10, 2026 4.0 It is generally a simple to use system that takes little time to get accustomed to, making it easy for new team members to get up to speed. It is a cost effective product for our small development team and provides us with solid solutions for the reporting, mailing, and recording keeping needs we have. The customer service team goes above and beyond and always make sure issues are resloved in a timely manner. Pros Donor Perfect Online (DPO) is a great value for the cost. DPO serves our small to medium sized organization well. Its greatest assets are the simple to use reporting features and very friendly, prompt, customer service team. I've personally called their tech support often and every single time they've been able to help reslove my issue and never laughed at me when I was making a simple user error! :) Cons Our least favorite part of DPO is the way in which couples are handled in the system. If putting s couple on the same record, it is challening to identify which personal information (cell phone and email address for exmaple) goes with which person in the couple. There are work-arounds of course and we've been able to handle this with close attention to detail and consistiant recording keeping procedures. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Donor Perfect takes the frustration out of trying to be Perfect! " April 10, 2026 5.0 My experience so far has been excellent. The training resources and the in-person trainings have been incredibly helpful and the professionalism from the staff is refreshing. Pros Customer Service from the very beginning has been so good. The knowldege of the DP staff and their ability to accommodate our organizations needs has made the on boarding process smooth and pleasant. I also love the user friendliness and the knowledge center to help me take full advantage of all the system can do to help make our fundraising efforts more seamless. Cons I think the least liked part is that the migration process has taken a lot of time but the staff has made it worthwhile so not so bad. I am both looking forward to getting access to using the database and also kind of dreading the work i have to do to clean up our records and streamline. At least, DP is user friendly and has great customer service to help me as we ramp up. Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Reliable and User-Friendly Donor Management Platform" June 11, 2026 5.0 Overall, my experience with DonorPerfect has been very positive. It has been a reliable and effective tool for managing donor relationships and staying organized. While there are a few features that could be more intuitive, the platform has consistently met our needs and helped streamline many tasks. Pros What I like most about DonorPerfect was how user-friendly and organized it is. It makes it easy to manage donor information, track donations, and communicate with supporters efficiently. I also appreciate the helpful customer support and the ability to customize reports and workflows to fit our needs. Cons Some parts of DonorPerfect can feel a bit less intuitive, especially when navigating more advanced features or customizing certain settings. There was a bit of a learning curve at times, but overall it was still a very useful and reliable platform. Review Source R Reviewer Director of Development Used the software for: 3-5 years ### "Five Stars!" June 2, 2026 5.0 It has been a very positive experience. DonorPerfect has everything we need to do our job efficiently. Pros Donor Perfect is easy to use, and has great customer service when I have additional questions. It's an invaluable tool for our office, and we are pleased with the cost, as it is a fraction of our former CRM and we lost no functionality. Cons I haven't found anything to dislike about the DonorPerfect software, and have recommended it to other entities. Review Source VR Verified Reviewer Development Coordinator Used the software for: Less than 1 year ### "A Strong Tool for Nonprofit Fundraising Operations" July 1, 2026 5.0 My overall experience with DonorPerfect has been very positive. The system is user-friendly, customizable, and has helped streamline many of our development operations. It provides a centralized place to manage donor information, gift processing, acknowledgments, campaigns, and reporting, which has improved organization and efficiency. As a Development Coordinator, I have found DonorPerfect to be a valuable tool for maintaining accurate donor records, supporting donor stewardship, and tracking fundraising activity. The ability to customize fields, codes, and reports has allowed us to tailor the system to our organization's specific needs. While there is a learning curve when exploring the more advanced features and customization options, the platform is reliable and has become an important part of our fundraising workflow. Overall, DonorPerfect has been a strong database solution that supports effective donor management and development efforts. Pros What I like most about DonorPerfect is its flexibility and ability to be customized to fit an organization's fundraising needs. It was also easy to learn, which made it much easier to get started and begin using it effectively. It allows us to keep donor information, gift history, campaigns, solicitations, acknowledgments, and reporting all organized in one central system. I especially appreciate the ability to create custom fields, codes, and reports that help us track important information and better understand our donors. The system has also made day-to-day development tasks more efficient, from processing gifts and maintaining accurate donor records to supporting donor stewardship efforts. Having a reliable database that can adapt to our organization's workflows has been one of the biggest benefits. Cons What I like least about DonorPerfect is that some functions are not always as intuitive as they could be, and certain tasks may require extra steps or troubleshooting. While the customization is a strength, it can sometimes make the system feel a bit overwhelming when managing more complex workflows. More streamlined navigation and clearer guidance for advanced features would improve the experience. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.