# Page 15 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 15 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 351-375 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Maggi F. Development Director Education Management Used the software for: 6-12 months ### "Our first year with Donor Perfect" July 3, 2024 4.0 Amazing and professional customer service. The help desk is always accessible and very informative. Pros The simplicity of online donation forms and the pulling of reports. Cons The limited graphics for the online forms. Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorPerfect It was recommended to us by our other partner schools. Review Source BB Britany B. Director of Programs and Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "MAP Loves DonorPerfect!" August 12, 2024 5.0 It's such an all-encompassing program. We really appreciate the attention to detail and customer satisfaction. Pros The ease of having all your donors entered into a searchable system is wonderful. Cons I'm not sure I really have any notes at this time. You offer so much training and emails about how to improve your experience as well as donor interaction. Review Source JR Jennifer R. Development Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Loving DonorPerfect" August 12, 2024 5.0 I love how simple it is to build a query and export data. Pros DonorPerfect is relatively easy to use - it's intuitive and straightforward. Cons Nothing yet! I'm new to using the this software, so I haven't run into any issues yet. Review Source JG Joselyn G. Shelter Manager Non-Profit Organization Management Used the software for: 2+ years ### "Hope Haven Gospel Mission" July 22, 2024 5.0 Pros It is very easy to use, and easy to navigate. Cons I have not found anything I do not like. Maybe the training on how to do something could be easier to find. Review Source AC Alicia C. Development Director Non-Profit Organization Management Used the software for: 6-12 months ### "What I Need" July 15, 2024 4.0 Pros DonorPerfect provides exactly what I expect for the size of my organization and budget. Cons I would prefer if more customer support was available in the basic version. Reason for choosing DonorPerfect I chose DonorPerfect because it provides what is critical for my organization at the best price. Review Source JE Jenn E. Individual Giving Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use" June 25, 2024 4.0 Pros DP is easy to setup from scratch or with historical data. Cons Reporting can be difficult when comparing pledges and donations. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing DonorPerfect Familiarity, I have used DP for the past 5 years. Review Source JN Julia N. Director of Development Hospital & Health Care Used the software for: 1-2 years ### "User friendly and helpful" July 1, 2024 5.0 I have really enjoyed it! Highly recommend it to friends and colleagues in fundraising and non-profit work. Pros We love how easy it is to use, very user friendly and keeps all our records clearly organized! Cons I occasionally run into features that I don't have access to because of our user level. But customer service is always very helpful in steering me in the right \[sensitive content hidden\] for a similar feature that is in our package. Review Source KB Kathy B. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Very robust program but difficult to use at times" August 26, 2024 3.0 DP is a great program and has a lot of different options. I have found the sales department to be very lackluster in responding to different issues. We have gone through some staff changes recently and although the reporting function is very robust, it is difficult to learn so we are having to call DP all the time. Customer service is very easy to deal with. Pros It's very extensive program and has a lot of options Cons The reporting function is not very user friendly Review Source JG Jeffrey G. Director of Development Education Management Used the software for: 2+ years ### "DonorPerfect User" June 21, 2024 4.0 It has been positive. A great tool for nonprofits. Pros We like the ease of use and the comprehensive tools available to manage donor engagement and member database. Cons Difficult to find donors/members in the system without know the correct spelling of their name. Review Source LS Lynn S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product" August 5, 2024 4.0 i love it. it has so many benefits that help Pros all the options it has, great for tracking purposes Cons not understanding some options and some features Review Source RH Randy H. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect Review" July 1, 2024 4.0 Very good, I do not use it on a daily basis and am on the Business/Finance side but do have access to it and use it quite frequently to verify data and compare and contrast what we have in our accounting as well as insure Development staff are using it correctly per accounting standards. Pros Good dating reporting and review of information and analysis Cons Not always connected best to our accounting package - more manual reporting each day for inclusion. Review Source SC Stacey C. Resource Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very user friendly" June 24, 2024 5.0 Exceptional - their Chat function is always available for any questions, I love the ease of use for donor details and 'gifts'. Pros I love the ability to track donors, their 'gifts' at a glance Cons Developing reports isn't as streamlined and easy as I would like, but their chat help is always available. Review Source CA Cristina A. Project Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Like DonorPerfect" June 25, 2024 4.0 Pros I like DonorPerfect because it helps me with fundraising and CMR for donors. Cons Some features are hard to understand, and there is a learning curve. Review Source SC Suzanne C. Development Coordinator Education Management Used the software for: 2+ years ### "Wonderful software!" June 19, 2024 5.0 Great! I really enjoy DonorPerfect as a whole! Its a great software! Pros The customer service is wonderful! They are so helpful and really want to help! It is very simple to add gifts, download lists, and look up donors. Its a very simple software to learn. Cons The prices have gone up a ton since we started. I understand inflation but it seemed a bit excessive. Sometimes the online forms aren't as pretty as others out there. I tried to use the newer update version online form but that was a huge pain. I need to give it another shot and try again! Review Source RH Randi H. National Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "June 2024 DP Review" June 25, 2024 4.0 Overall, it is a good system for our small donor base. Pros Customer service is top notch and reps are extremely knowledgeable. Cons We often have difficulties because of the way we report and how DP's algorithms or the system processes the information Review Source MU Maria U. Grants writer specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "It is a great tool but I have to practice more. " August 29, 2024 4.0 I am starting with it, trying to understand the data we have, organizing it and make a cleaner database. Is great they have all the webinars where you can have an overview of what you can do. Pros All the information is there, you can organize all the fundraising in different ways accordingly to the actions the organization do. Cons Takes time and a lot of training to dominate the platform. There are many functions that are not always easy to understand. Review Source MN Marc-André N. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great all in one solution" July 5, 2024 5.0 Great service, everything goes smoothly and they answer all questions Pros Easy to use, complete all in one solution Cons I wish everything was translated in French Alternatives considered [Prodon](https://www.capterra.com/p/10006627/Prodon/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect Most complete solution for the best price. Review Source BH Brooke H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great customer service!" August 2, 2024 5.0 Created an online fundraising platform very quickly Pros The ease of use and customer service and how quickly everything came together Cons A bit overwhelming at first but they really walk you through it Review Source MAM M Aaron M. Job Title Non-Profit Organization Management Used the software for: 6-12 months ### "Only useful if you have full time tech people - works, but very non-intuitive. " May 2, 2024 2.0 Good features, but lacks smooth user experience. Only viable for full time users who can learn non-intuitive processes. Overall was one of our worst decisions. So expensive to roll out, yet we may give up and go back to our old software. Pros It does have strong features and integrates well once you figure it out. Cons We had 2 people quit because they hate the system. It basically caused a coup because the staff hated it so much due to the lack of simple controls. Want to see a list of donors? 7 clicks to generate a special report which you need to view in Excel. Want a list of donations? Likewise, 6 clicks through completely non-intuitive menus. How do you not have a 'donors' and 'donations' button on a donation database? These 'report generators' are 1990's tech, and it's driving us crazy. It's got all the features, but feels so piecemeal - each function is a different app, and not all talk to each other. Review Source Response from SofterWare May 7, 2024 Thank you for your honest and candid feedback. Our team is here to discuss and assist you with finding the best options to improve your DonorPerfect user experience. Please contact clientrelations@donorperfect.com so that we may connect directly. - Robert BZ Brian Z. Job Developer Non-Profit Organization Management Used the software for: Less than 6 months ### "Brian's Review" July 24, 2024 5.0 Pros The system is extremely simple to use and has increased my results. Cons Nothing. The system is very easy to use. Review Source VR Vanessa R. Advancement Services Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "I'd Recommend DonorPerfect to Friends" July 1, 2024 4.0 Overall I'm pleased with DonorPerfect. The interface is easy to use and the customer service is top notch. Pros The wonderful customer service, especially the chat help feature. Cons The fact that when you need to edit a pledge amount you have to start a new pledge and end the original pledge. Review Source MI Monica I. Fundraising Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Donor Management made easy" August 27, 2024 5.0 I have been extremely impressed with the live trainings and instant chat support. Pros I love the comprehensive data and donor management system. Cons Learning how to customize reports. More customization in the easy reports would be helpful. Review Source HS Hannah S. Grant Manager Non-Profit Organization Management Used the software for: 1-2 years ### "DonorPerfect Review" March 25, 2024 4.0 DonorPerfect is a great system with advanced capabilities. The things the system is able to do, and the things we want the system to do, are often rather complicated and advanced, so the learning curve can be a little high. For smaller organization not needing an advanced level of reporting and donor tracking, I could see the learning curve being a lot. For larger organization, I encourage investing the time to really learn the system and make it work for you. Pros DonorPerfect has an advanced CRM with lots of options for reporting, customization, and design. DonorPerfect also has a fantastic support team that is easily reachable and very helpful. What I value most about DonorPerfect is that they really invest in teaching you how to use the product and sharing general fundraising education information, which empowers you to try new things and increase your fundraising level. Cons DonorPerfect's online forms and event management have not been sufficient for the level of fundraising events we do, causing us to utilize other programs and import the data post-event. Their general online giving forms are great; managing event registrations and details is what can be challenging. Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) DonorView was expensive, offered little to no support for how to use the product, and was not at all intuitive. Review Source RH Rebecca H. Development Associate Health, Wellness and Fitness Used the software for: Less than 6 months ### "DonorPerfect New User" July 17, 2024 4.0 Pros DonorPerfect is user friendly and has great customer service. They have extensive training and resources to get you started. Cons So far I have not found anything to complain about. Review Source ML Matthew L. CFO Non-Profit Organization Management Used the software for: 1-2 years ### "Good accounting integration " June 7, 2024 5.0 Overall it was good, and the accountants in our organization preferred it. However, the users involved in marketing/fundraising wanted something with more automation features, so we switched to using Virtuous. Pros Of all the donor CRMs we've tried out, DonorPerfect was among the best when it came to integration with our accounting software. Cons The interface seems a little dated. Automation features are lacking compared to other CRMs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.