# Page 19 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1382 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1382) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 19 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 451-475 of 1382 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Julie C. Director Fund-Raising Used the software for: 2+ years ### "Donor Perfect has helped all my small non-profit orgs to stay organized and on track" October 17, 2022 5.0 Pros I love being able to import spreadsheets with gifts and contacts - it makes it very easy to add new donors and prospects, track mailing lists and add in-kind gifts and descriptions in a large batch Cons I get frustrated that pledges don't integrate with the dashboards and goal screens well, particularly for capital or multi-year gifts. It would be nice to have the option to show progress to goal including pledges in the nice charts to just snip and show the committee Reason for choosing DonorPerfect Past positive experiences with the program, ease of use and ability to set up multiple online forms for events, funds, campaigns etc. Integration with QuickBooks is very slick for payments (not pledges) Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Cost savings and moving to a product that I was more familiar with. We paid less in the annual fee and had a reduced rate on Merchant accounts that were more seamlessly integrated to our accounting. Review Source SA Stephanie A. Marketing Director Non-Profit Organization Management Used the software for: 1-2 years ### "We Can't Function Without DonorPerfect! " December 19, 2023 5.0 Pros Over the past 1-2 years, we have broadened our fundraising platforms to include direct mail campaigns across the United States. Our previous donor spreadsheet was great for when we had just 50 donors, but now that we have thousands, a product like Donor Perfect was essential in keeping them all organized and ensuring they were all thanked appropriately. We love that we are able to have a donation form on our website, it has driven more donations to our organization and we have rallied more support for our cause. Integrating with Constant Contact is also fabulous and ensures that donors are continually in the loop through our email campaigns. The report options are infinite and chat support is always there to assist with anything we need help with. There are so many good things to say about Donor Perfect, we couldn't function without it! Cons We wish there was a way to add a "How did you hear about us?" question onto the New Donation Form builder! Review Source HS Heather S. Director of Development Education Management Used the software for: 2+ years ### "Can be tailored to our individual needs" August 7, 2023 5.0 The Onboarding support with Donor Perfect was excellent. The availability of webinars and blog support is wonderful. It is a bit difficult to use only chat support since phone support is not in our budget. Pros Donor Perfect is exactly what our organization needed. It offers all of the integrations that are important to us at a price point that we can afford. I love that the screen designer function is available and simple to use so that we can tailor the system to our needs. Cons Only having chat support since our budget does not support phone support. I am also not totally sold on the new drag-and-drop forms. Love the look and the ease but it lost some functionality that I really need. Reason for choosing DonorPerfect Cost and the integration of Constant Contact, Donation Forms, and Ready Set Auction Review Source JN Joe N. Finance Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Very practical and easy to integrate" April 4, 2024 4.0 DonorPerfect is a very practical and easy to use CRM for nonprofits. It syncs up well with our accounting software. It is very simple to learn and get familiar with. Pros I love the integration between DP and Quickbooks. I can record donations so seamlessly and my workload is drastically reduced. It’s easy to spot errors in the CRM and correct them without creating a mess on our books. Cons There could be more robust reporting features. We rely on good data to drive decision making so we would like more intuitive reports. Review Source ST Sue T. Grants and Community Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Support is Donor Perfect's Hidden Gem" July 19, 2019 5.0 Its been terrific to have all our constituents' contact information in one place, no matter how they became connected with AutismUp. I used to spend days collecting info from various people and files in order to build a mailing list. Now it takes less than 10 minutes to export a mailing list. And its already de-duped because I've used the Duplication Removal feature in Donor Perfect. Having the ability to find (report on) lapsed donors, compare fundraising results from year to year for annual events, and create flags and fields to make any kind of grouping we want is critical, but very difficult and error prone with excel spreadsheets - they way we used to do it. Donor Perfect makes it easy! Pros Tech Support is fantastic! Always friendly, helpful, knowledgable. They encourage you to call with any questions, not just problems. The training videos, knowledgebase articles and online community are great for learning, but when you need an answer fast, or can't find the right search term for the knowledgebase, Support will help you learn how to accomplish what you want to do. You can reach them via phone, chat, or email. Cons We would love to be able to use DonorPerfect for tasks beyond donor management - for all of our program and event registrations and payments, but need more flexibility in online forms to make that practical. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorPerfect Donor Perfect had the features we needed, was established & highly rated, reasonably priced, and we could get unlimited support easily and at a fairly low price. Review Source Response from SofterWare August 2, 2019 Sue, Thank you for the great review. I couldn't agree with you more than the Technical Support team is Fantastic. They are always happy to help. Please reach out to the Client Relations Team for questions about other features and add ons for the system. The CRS team can be reached at (800) 200-3537. Regards, Ellen Molon, Client Relations Specialist BF Barbara F. Donor Relations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Happy to be a DonorPerfect User!" August 7, 2023 4.0 The BEST thing about DonorPerfect is their Customer Service Team!! No matter what happens, they are there to guide me and provide amazing support. They are easily accessible, pleasant and knowledgeable! Pros DonorPerfect is user-friendly and Customer Support is readily available to assist with any questions. The Knowledgebase has been helpful when questions arise. Cons I had been a user of a different system for many years, but I found that DonorPerfect was easy to learn. The one difficulty that I had was creating reports. I was used to selecting various selection criteria in one report and had to learn about compound reports and combining them. Review Source MC Marshall C. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Helping a new DP client Get Up & Running" August 25, 2023 5.0 Our donations, 96% of which came in by check, were falling off. We needed modern, comprehensive ways of soliciting support. DP's options for giving avenues will generate a healthy turnaround in our donation fortunes. Pros The help from my Onboarding Manager and the Support Team have been the most valuable components for me as a new client setting things in motion to start getting and handling donations in modern, efficient ways. The log of my contacts with the Support Team shows that I reached out to them 16 times, as I was getting started, and I can attest that they gave me the help I needed on all 16 occasions. Cons At first, the many emails I received from DP tended to feel somewhat overwhelming, but as I went along, I found them helpful. Reason for choosing DonorPerfect All of my questions and concerns were addressed satisfactorily, so I was comfortable moving ahead with DP. Review Source GR Greg R. COO Non-Profit Organization Management Used the software for: 2+ years ### "Why I choose Donor Perfect for our Non-Profits CRM" March 31, 2023 4.0 They are the easiest to get ahold of of any CRM I have used in the past. They are the best at getting back to you quickly off they are unavailable. They are masters at helping solve every issue have had, with exception to the donation page. Pros I love how we can keep track of donors and stay in touch with them through the use of the receipting process. Cons The new Beta Donation page is very archaic. It is not user friendly for us as a non-profit and somewhat confusing for a donor. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing DonorPerfect Seemed to be the best fit at the time. Switched from [Excellerate](https://www.capterra.com/p/13495/Excellerate-Church-Management-Software/) DP is a much easier and user friendly product with more features to use to stay connected with our Donors. Review Source DD David D. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Winning customer service" March 2, 2021 5.0 The overall experience is excellent and DPO has served us well. They are constantly innovating and improving their product. Pros It is generally easy to use, and if any staff member has a problem, support is readily available to help walk them through any issue. Response times are fast and the process is efficient. Cons Update in social media integration and in the ease of use (intuitive) to gather reports could be improved. It is not a huge drawback and with the constant feedback that donor perfect is open too I am sure it is on the way. Review Source ML Moira L. Executive Director Religious Institutions Used the software for: 2+ years ### "NCCS Review" August 21, 2023 4.0 We are happy with DonorPerfect and find the cost is worth what we get from the product. Pros The customer service is the best I've ever seen in any industry. They are patient, helpful and kind. It does take some time getting used to some of the features and the staff is super helpful. Cons I don't always find the reports easy to find and navigate. For me, the process is not intuitive. However, the customer service folks are always on hand to help. Review Source KE Kelley E. Development Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Too many work-arounds to produce data" September 20, 2023 2.0 Poor and frustrating. Pros Price point is the biggest pro, but I'm not sure it off-sets the frustrations. Cons With beta forms as well as standing features in DonorPerfect, there seems to be too little flexibility in exporting data in a way that is usable \[I was recently told that not all data input could be exported into a single report = use multiples!\] and which doesn't require end-runs to fix technology glitches. I've had over 15 hours of chat support in my first 3 months on the job, typically around the subject of: "Shouldn't the database be able to do this?" or "Why is this result not as expected/glitchy?"Several times I've been told to submit user feedback in what seems like a bit of a dead-letter suggestion box when looking at past submissions. \[Submissions seem to only move forward based on user votes, and some great suggestions don't have enough votes put on them because there are SO MANY basic fixes included in the box string.\] When connected with product development, I've had one concern go unanswered for over a month now. Review Source Response from SofterWare September 22, 2023 Hi Kelley, Thank you for sharing your thoughts about DonorPerfect, we think our pricing gives more value for the dollar spent than any other CRM, too! I would love to have a conversation with you about reporting frustrations. It is sometimes (not always) the case that answers that lead to the "Shouldn't the database be able to do this?" question are because of very specific attempts to use the software the same way as a previous system. I would love to hear what you are trying to accomplish and perhaps set you up with a trainer to help you best reach that goal within DonorPerfect Please reach out at your earliest convenience. I look forward to speaking with you. Warmest Regards, Meg E. Client Relations Specialist Phone: 800-220-3537 Email: clientrelations@donorperfect.com BG Barbara G. Executive Director Mental Health Care Used the software for: 2+ years ### "Executive Director, Founder" January 23, 2024 5.0 I would not even think of looking at another software program. I think DP always seem to be on the edge of what is needed in the non-profit world, how to stay in touch with donors, ideas to keep you up to date. Pros I love the personal training I do every month with \[sensitive content hidden\] She is the best! Cons Sometimes I am overwhelmed by the process of doing things, especially the filter section. Review Source EB Erin B. Administrative Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Best Bang for my Buck" August 7, 2023 5.0 I've been able to report more easily. I've also been able to get reports that I actually need in a timely fashion. This is because Donor Perfect is so much easier to use and the data is so much easier to handle. This is also at a fantastic price. I feel like this is so much better than the previous database that I was using. Pros The ease of use with Donor Perfect is amazing. I like being able to enter data so easily and to manipulate the data just as easily. I think this is just about as easy as it can get for a user. Cons The only feature I would improve is if I could get it to auto generate more rapidly, but really I feel like it is probably the speed of my internet provider, not DP. Reason for choosing DonorPerfect Because of the ease of use. Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Because the system was not user friendly and we could not customize reports the way we needed to. Review Source RG Regina G. Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "DonorPerfect Provides Ease of Use and Robust Features" March 28, 2024 4.0 Outstanding. Does what we need it to do and is able to grow along with the organization. Pros DP is very easy to use and to teach to staff and Board members. The chat and tech support are second to none. Cons Give me back my auto de-dupe on the Beta version of Duplicate Merge. Reason for choosing DonorPerfect RaisersEdge is too complicated for what we needed. Review Source KG Kathleen G. Manager - Community and Alumni Engagement Non-Profit Organization Management Used the software for: 1-2 years ### "Donor Perfect - Near Perfecton" January 23, 2024 5.0 Fantastic. The system is working great, and the support from Donor Perfect is unparalleled - particularly our account support \[sensitive content hidden\] . She is the best. Pros Donor Perfect is our daily driver for all fundraising, donation collecting, receipting, and processing for our large organization. We find it to be easy to use, as well as having integrated through an online knowledgebase, live chat, phone and scheduled support. The reporting makes reporting and accounting tasks simple and straight forward. Cons Donor Perfect, like all new systems, has a bit of a learning curve. It took a few rounds of training to become experts. However, taking advantage of the online resources and free training makes a world of difference in usability. Review Source PK Patrick K. CEO Internet Used the software for: Less than 6 months ### "Excellent Donor Management Program for a Nonprofit" January 4, 2024 5.0 I have nothing but positive things to say about my experience at DonorPerfect. Everyone I have interacted with has been helpful and professional. Pros The training and customer service I have received at DonorPerfect have been invaluable. The program more than pays for itself by making it easy to create and track fundraising campaigns and donations. There are no long-term contracts to sign. Cons The forms tool is still being improved, and text messaging is not included at my subscription level. Alternatives considered [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing DonorPerfect The combination of the program tools and the cost of the service was what led me to choose DonorPerfect. Review Source JB Jenny B. Accountant Accounting Used the software for: 2+ years ### "Highly recommend for basic and budget friendly donation management software " December 28, 2023 5.0 Overall I recommend this for charities that need to manage their own donor database but don't want to spend high amounts on more advanced software like Blackbaud or Salesforce. Pros It is simple to use and budget friendly for charitable organizations. Cons To access more advanced features you need to pay more. Also, some of the reports are not as easy to use. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect It was less expensive and less cumbersome to set up. Switched from [ShulCloud](https://www.capterra.com/p/192763/ShulCloud/) We still use the old software but DonorPerfect is better suited for most of the divisions of our organization. Review Source MM Michelle M. Associate Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Recently Left DP and Having Regrets!" May 16, 2022 4.0 There is a lot to like about Donor Perfect. With customization, you can do anything and everything fundraising-related with their platform. For larger teams and organizations that bring in hundreds or thousands of donors, it would be helpful to have both a database administrator and a data entry clerk/specialist in order to keep data clean and use the platform to its full potential. Pros Donor Perfect is probably the best option for the cost. It has great features and fantastic custom reporting options, top of the line integrations, and they are continually rolling out improvements. Their customer support is also very helpful and accessible if you have the upgraded support package. Now that we've left the platform, we also realize how beneficial their system of organization is, with the capacity to harbor different reports, queries, and filters in folders for different users and/or use cases. Cons For very basic operations, it is easy to learn Donor Perfect. For more complex operations, it can be confusing and hard to adopt. We did not find the platform to be intuitive for new team members, and the user interface is clunky and outdated. We also did not like the payment processor nor the reporting options that it offered. Review Source CB Courtney B. Grant and Data Specialist Religious Institutions Used the software for: 2+ years ### "Easy to Use CRM" August 21, 2023 4.0 For the most part, my experience with DonorPerfect has been positive. As with any CRM, there are things that could be tweaked or added but what they offer does support our work. Pros DonorPerfect is easy to use and should you run into a problem, the customer support is fantastic. Cons DonorPerfect could do a better job with their online forms. A little more modern look and a little more customization would go a long way. Review Source SM Stacy M. Executive Assistant Music Used the software for: 6-12 months ### "When you need help, DP is there" August 24, 2023 5.0 Pros The best part of using Donor Perfect, by far, is their incredible customer support team. Not only are there multiple, fast options for seeking answers, the team is incredibly affable and thorough in their response. We are an incredibly small nonprofit, so when I get stumped at work it is vital to have someone to help me problem solve in an enjoyable and timely manner. Not only do I get the answers I need, the phone conversations and chats are enjoyable - it's like you're speaking to a very well-informed colleague. Cons I find the usability tricky, but understand why things are set up this way. DP makes up for this by having an incredible customer support team. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Review Source JB Jessica B. Development Associate Performing Arts Used the software for: 1-2 years ### "Ideal CRM for Mid-Size Nonprofits" August 10, 2020 5.0 DonorPerfect offers everything we need in a CRM database. The phone app, while not offering everything you get from the full site, is more than sufficient for plugging in to get information on the go. Pros Donor Perfect is very user-friendly. The Quickbooks integration is vital. Constant Contact integration is a feature we never knew we needed. Cons There are some limitations in reporting that can usually be worked around in some way, but can feel like you're coding more than running reports. That area is less user-friendly for our older employees. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We had Raiser's Edge and Financial Edge, with an annual Blackbaud bill in the high tens of thousands. Switching was initially a way to save money, but after converting to DonorPerfect and Quickbooks it's clear that they are both superior softwares for our use. As a mid-size nonprofit, RE and FE now feel like they are more conducive to very large organizations. We just weren't using that much of the software. RE felt dated in its interface and cumbersome to learn/manage. DonorPerfect training was straightforward and the software offers everything we need to manage our database successfully. Review Source CR Cheyenne R. Donations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect is Great, Could Use Some Updates." October 17, 2022 4.0 Pros There are a lot of options for how to use Donor Perfect, with a lot of features. The basics in DP are very simple to use. There are tutorials that walk you through how to do most things which is helpful. Cons The reporting is not the best; it really needs more features. There are aspects of batching that desperately need improvement. Receipts can be a nightmare depending on how your organization does them. Review Source Response from SofterWare October 28, 2022 Thanks for taking the time to review DonorPerfect. As part of the client relations team, I encourage you to please reach out to me if you would like to further discuss your experience with our Reports and Receipting features. We value all feedback and want to ensure you have the best experience possible using DonorPerfect for your organization. Robert clientrelations@donorperfect.com AF Annette F. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Great product & service!" December 4, 2023 4.0 Pros It's relatively easy to learn, and the webinars and trainings on the product are great! It's wonderful to have online donation forms that feed right into the database to track, manage, and create thank you letters. Pulling reports is so useful for fundraising purposes, and there are many options for building those reports. Cons The online forms aren't completely customizable as much as we'd like, and some features are not as intuitive to learn. Review Source SC Susie C. Development Director Education Management Used the software for: 1-2 years ### "Thank Goodness For Support " August 21, 2023 4.0 Overall, we like the system and it's ease of use. Our experience with managers has been somewhat difficult while our experience with day-to-day support has been excellent. Pros Phone and Chat Tech Support Staff are excellent: patient, knowledgeable, available Cons Onboarding process was very clunky and needs to be enhanced. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing DonorPerfect price, appropriate for the size of our org Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) out of date product Review Source MJ Melody J. Director, Capital Campaigns Hospital & Health Care Used the software for: 2+ years ### "Excellent customer service " August 28, 2023 4.0 My experience is great! I have some history with acquiring Donor Perfect when i worked at Darling Home for kids, i managed and customized the software when i worked at Prosper Canada and now i administrate and use the software at Heart House Hospice. Pros What i love about Donor Perfect the most is their customer service. It's fast and friendly! Cons There could be some improvements on functionality. For example It is not very effective for prospect pipeline reporting. You can only have one proposal with an organization at a time. Among a few other things that could be improved on., this is just one example. Reason for choosing DonorPerfect Again I'm not sure here at Heart House Review Source Talk to a Capterra advisor for free and get results within 15 minutes.