# Page 2 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is DonorPerfect the right Nonprofit CRM solution for you? Explore 1407 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1407) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Page 2 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 26-50 of 1407 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kevin K. Development Director Non-Profit Organization Management Used the software for: Less than 6 months ### "DonorPerfect is Easy to Use" April 1, 2026 4.0 It seems easier to use than Blackbaud Raiser's Edge. However, it may be lacking in some ways. I still need to become more familiar with Donor Perfect. Pros DonorPerfect is a comprehensive donor management platform designed to help nonprofit organizations scale and succeed. It offers a centralized database for all constituent information, ensuring staff and board members have access to the same up-to-date information. The platform allows for real-time updates, organization-wide collaboration, and the ability to customize workflows to fit specific needs. DonorPerfect's features include: Integrated fundraising system: DonorPerfect is the central hub of your nonprofit’s integrated fundraising system, providing a single donor database for sorting, selecting, and accessing data for various tasks. Customizable workflows: The platform allows for customization to grow with your organization, expanding workflows and connecting with preferred tools as needs evolve. Real-time updates: DonorPerfect updates in real-time, ensuring that your entire staff can access the most up-to-date information at any time, no matter where they are based. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. Streamlined tasks: Save hundreds of administrative hours by automating data entry, receipt of gifts, and simplifying reporting. Empower donors: Create an unlimited amount of shareable online donation forms that reflect your organization’s colors, logo, and desired fields. DonorPerfect's best features include its user-friendly interface, strong support, and the ability to manage donations, engage donors, and streamline administrative tasks. It is particularly suited for organizations looking for a reliable and straightforward tool to manage donor interactions effectively. Cons I wish that it was easier to find a report that shows my Solicitor activities like donor visits, phone calls, emails, notes sent, etc. I haven't found that yet. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) I moved from one company to another. My previous organization used Blackbaud Raiser's Edge NXT and my current organization uses DonorPerfect. Review Source MV Misty V. Engagement Coordinator Legal Services Used the software for: 2+ years ### "Confidence Through Support, Growth Through Learning" April 20, 2026 5.0 What stands out most in my experience with DonorPerfect is the balance it strikes between support and self-sufficiency. The live support team is consistently responsive and helpful, making it easy to get unstuck in the moment. At the same time, the knowledgebase serves as a reliable companion—well-organized and thorough—allowing me to explore features more deeply and build my own understanding at my own pace. That said, the platform isn’t without its challenges. The coding aspect, particularly when it comes to customization or more advanced functionality, can feel a bit complex and occasionally requires extra time and patience to navigate. For users who aren’t as technically inclined, this can present a learning curve. Overall, my experience with DonorPerfect has been very positive. The strength of its support system, combined with the depth of its resources, creates a sense of confidence and capability. Even when I run into more technical hurdles, I feel well-equipped to work through them, knowing help and guidance are always within reach. Pros One of my favorite things about DonorPerfect is the live support—it’s always there when I need help—as well as the knowledgebase, which I can turn to anytime I want to deepen my understanding or learn something new. Cons What I like least about DonorPerfect is that the coding can get a little tricky at times, especially when trying to customize or implement more advanced features. But again, support is always available to walk through with me. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing DonorPerfect I chose DonorPerfect over Salesforce because it felt more immediately aligned with the needs of nonprofit fundraising without requiring extensive customization to get started. While Salesforce is incredibly powerful, it often demands a higher level of technical setup and ongoing management to tailor it for donor tracking and development work. DonorPerfect, on the other hand, offers a more intuitive, out-of-the-box experience with features specifically designed for managing donors, campaigns, and reports. Combined with its responsive live support and accessible knowledgebase, it gave me confidence that I could both use the system effectively right away and continue building my skills over time without feeling overwhelmed. Review Source MLS Mary Louise S. Assistant Controller Non-Profit Organization Management Used the software for: 6-12 months ### "Many positives (especially the Chat support feature) and a few pain points" March 4, 2026 4.0 Pros This is my first exposure to a Donor Data base tool. Being thrown into the fire to lead our transition our online membership enrollment/auto recurring as well as other donor online gifts from Flipcause to DP, we have ZERO issues. Additionally, not having any chance to take training sessions, I have been figuring things out as needed. The system is pretty user friendly and when I have questions or trying to resolve.. the online chat has been working wonderfully. So happy that you have real live support folks - almost always they have been able to answer my questions or solve my issues. Great team. Cons The user sessions expire very quickly and is very Annoying! I and my colleague have to continually re log in. Online form - Limitations. Although we haven't had issues with our the DP Classic online forms, there is some nuances with them and what we preferred to include on them. Per our developer the limitations of DP wouldn't allow for them. Accounting integration in our Quickbooks. The UICC decided to purchase DonorPerfect as it was advised the DP could upload into QuickBooks. Unfortunately only at a consolidated gift level by GL not by donor level. So we have duplication of accounting efforts. Switched from [Flipcause](https://www.capterra.com/p/136488/Flipcause/) We wanted to consolidate our non-profit membership gift giving previous provided by Flipcause into our new Donor Perfect database /system. Luckily we completed the migration just before Flipcause file for Chapter 11. Review Source BB Bree B. Adv Ops Coordinator Education Management Used the software for: 1-2 years ### "Reliable & User Friendly CRM" March 30, 2026 5.0 Overall, my experience with DonorPerfect has been very positive. It’s a reliable, user-friendly CRM that handles day-to-day donor management well, especially for mid-sized organizations. While some of the advanced tools and reporting features take time to fully understand, the strong customer support and ongoing training resources make it easier to grow into the system over time. Pros DonorPerfect is an excellent choice for managing a mid to large donor base (4,000+ accounts). The user interface is simple and easy to navigate, making it quick to enter gifts and update donor data. One of the main advantages is their customer support. It’s arguably the best I’ve experienced with any CRM and far surpasses platforms like Altru and Raiser’s Edge. The pre-scheduled webinars are also a big benefit; they’re practical, easy to follow, and useful for staying up-to-date on new features and improving database efficiency. Cons Some of the more advanced features and integrations can be complex, particularly with add-ons like moves management, Constant Contact, DonorSearch, and video plugins. There’s certainly a learning curve. The reporting features are comprehensive, but this also makes them somewhat overwhelming and challenging to master. Personally, I am still working on improving my skills in this area. Alternatives considered [Blackbaud Altru](https://www.capterra.com/p/212448/Blackbaud-Altru/) Reason for choosing DonorPerfect Leadership decision, was selected prior to my employment with company Review Source NP Nanette P. Director of Development Museums and Institutions Used the software for: 2+ years ### "DonorPerfect Fan" February 26, 2026 5.0 I am with my second non-profit using DonorPerfect. With the first organization, we had been using a software that was EXTREMELY expensive, not user friendly, and locked us into lengthy contracts. The transition to DP was easy, and I appreciated the affordability and not having to sign a lengthy contract. At my current organization DP is used in a variety of ways and we still have room to grow how we use it in the future. Pros My top "like" of DonorPerfect is the online chat support. The agents are always helpful even with the most unusual question, like when I don't know who I should talk to about something I can ask the chat support agent and they will tell me. I also appreciate that chat support agents have helped me write filters and fix reporting issues. They are like having my own on-site tech! Cons I am not a fan of the dashboard. DP has preset what is measured and you can't edit the timeline. It would be great, and much more worth it, if I could. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Cost, contract, and user friendly, all things that The Raiser's Edge was not. Review Source EC Ellie C. Advocacy Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Endless Product Capabilities & Incredible Support plus Learning Materials" March 12, 2026 4.0 My experience has been wonderful so far! The system interface is complex, but after some time spent within the system, it makes more sense to navigate. I really enjoy the chat feature to ask specific questions to the DonorPerfect support team. Similarly, the materials in the Learning Center are useful and thorough! Pros DonorPerfect is extremely comprehensive and has so many features! There really are few (if any) limits to the variety of options available, all depending on the objective of your organization. From pulling data insights, connecting with donors, sharing automatic updates and thank you letters, and more! I feel that I’ve barely scratched the surface on the full capabilities of DonorPerfect, but I’m excited to become more familiar with the system and cater our use of this system directly to the needs of our organization and the community we want to build with our donors. When the system feels confusing, I really enjoy the Learning Center and the chat features! Super helpful! Cons This is a con in a certain light, but is ultimately a necessary aspect of a major pro of DonorPerfect. Because there are soooo many capabilities and features, it can feel overwhelming and confusing at first. I think the developers do a good job of making the system interface as simple and easy-to-use as possible, but the complexity of the system definitely can feel challenging initially. Regardless, the “complexities” I’ve noted are necessary and genuinely appreciated given the endless possibilities within the system. And the Chat feature with DonorPerfect support, along with the step-by-step guides available in the Learning Center, are immensely valuable! Review Source LT Lindsay T. Development Director Environmental Services Used the software for: 2+ years ### "Solid, Reliable, Database for Cost Conscious Development Teams " March 9, 2026 4.0 It is generally a simple to use system that takes little time to get accustomed to, making it easy for new team members to get up to speed. It is a cost effective product for our small development team and provides us with solid solutions for the reporting, mailing, and recording keeping needs we have. The customer service team goes above and beyond and always make sure issues are resloved in a timely manner. Pros Donor Perfect Online (DPO) is a great value for the cost. DPO serves our small to medium sized organization well. Its greatest assets are the simple to use reporting features and very friendly, prompt, customer service team. I've personally called their tech support often and every single time they've been able to help reslove my issue and never laughed at me when I was making a simple user error! :) Cons Our least favorite part of DPO is the way in which couples are handled in the system. If putting s couple on the same record, it is challening to identify which personal information (cell phone and email address for exmaple) goes with which person in the couple. There are work-arounds of course and we've been able to handle this with close attention to detail and consistiant recording keeping procedures. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorPerfect For value for our money and easy of use for a small development team. Review Source EC Esmeralda C. Office Manager Religious Institutions Used the software for: 2+ years ### "Choose DonorPerfect!" April 10, 2026 5.0 I appreciate the one-on-one customer service I received and the fact that my DP rep remembered me from 13 years ago speaks for itself. Their webinars are excellent and easily accessible. They reply to your questions and issues in real time and with real answers. Pros I'm a repeat DP customer and used the product over 13 years ago and presently have chosen them again. It is user friendly, intuitive, has all the bells and whistles compared to the top of the line software on the market (which I was using for the last 8 years), and for a much more affordable price tag. Cons The only thing I can say is that 13 years ago, it was not as advanced as it is now. Excited to see all the new features once we launch in August! Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing DonorPerfect I've used it before, your representative remembered me from over 13 years ago. Review Source LB Leah B. Executive Assistant Hospitality Used the software for: 2+ years ### "Easy to use and great Customer Service" March 30, 2026 5.0 I use the software daily and I am gratful for the learning center that has some great resources and helps me learn how to utilize the different features. Also, the Customer Support Team is always a pleasure to talk to. I call every few months when I need help setting up a special filter or if I am confused with something I am seeing. They are always very helpful and I never feel stupid for asking for help. Pros I like how easy it is to link donations from various donors and having all of my notes in one place. We also are able to have various members of our staff access and share their notes regarding the donors. Cons The only complaint I have is the few times their system was down. But they were quick to respond and provide updates until the system was operational again. Review Source KM Kay M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Donor Perfect takes the frustration out of trying to be Perfect! " April 7, 2026 5.0 My experience so far has been excellent. The training resources and the in-person trainings have been incredibly helpful and the professionalism from the staff is refreshing. Pros Customer Service from the very beginning has been so good. The knowldege of the DP staff and their ability to accommodate our organizations needs has made the on boarding process smooth and pleasant. I also love the user friendliness and the knowledge center to help me take full advantage of all the system can do to help make our fundraising efforts more seamless. Cons I think the least liked part is that the migration process has taken a lot of time but the staff has made it worthwhile so not so bad. I am both looking forward to getting access to using the database and also kind of dreading the work i have to do to clean up our records and streamline. At least, DP is user friendly and has great customer service to help me as we ramp up. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing DonorPerfect Customer Service from the Account Manager was the main reason. The company's ability to work with us on pricing and the migration was also a factor. Also, the site is user friendly and we needed something that was not overly complicated but that provided financial reports and could connect with QBO and Constant Contact. Review Source VR Verified Reviewer Accounting Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "I'm not sure about the hype " December 11, 2025 2.0 I work with nonprofit industry veterans (maybe combined experience of 50+ years) and none of them are DP experts. What I mean is that, none of their "let's do this" is easily accomplished on the DP platform. I am heavily involved in our end-of-year donations process and realizing that we're NOT using DP to track our outreach and donations received; but using DP as a redundant CRM that has to be updated manually. My secret 3-year plan is to move us out of DonorPerfect, because again, a free plan with Airtable could very easily replace our current procedure with DP. Pros It reminds me of the tech-solution optimism of the early aughts. It is "user-friendly" and offers a lot support. All of the compliments towards DonorPerfect (DP) are true. You can set up online donation forms to receive donations and DP has a native processing gateway to process that. Cons You can find a lot of out-of-the-box-plug-and-play database apps on the market today such as Notion, Airtable, etc. If you have any experience using those or learning about databases, nothing about DP makes sense. I just want to see "what is the latest donation?" "show me the last 5 donations" and I cannot get that answer immediately. It takes at least 8 clicks (Reports > Report Center > choose report > four clicks to set period > hit Run Report) and a little time drinking coffee before you can see the answer. DP is user-friendly in that, it has its own language and logic about where any information or feature is. A new user who's less tech literate will have to learn this, and yes there ARE resources, webinars, on-demand webinars, help articles, support chats, all available for you to fully master DonorPerfect. I am not sure how much of what you learn could be applied outside of DP. An impatient user familiar with databases will throw up their hands immediately just like I did. Review Source MF Monique F. Foundation Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "One-Stop Shop review" December 3, 2025 4.0 Overall, I really do love the platform; it's very easy to use, it has everything you need to set up different ways to collect donations, and again, it's a one-stop shop, which is very convenient and cost-effective. I would highly recommend this platform to any non-profit organization looking to change their current CRM. Pros That you had built-in platforms, which make for ease of use and make it a one-stop shop. There are a ton of forms that you have created and thought of for accounting and event management. Your event platform is excellent as well. You have different ways to set up an event, which doesn't necessarily mean you have to include the auction piece. Cons there are a few things that could be improved on the constituent's information page, and there are some things that really aren't needed. I also was not happy with the chat support, as I am new to the system and was trying to set up an event for the first time, and I had to go through 3 chat support people before I got the right one that helped me the most and put me in the right direction. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reason for choosing DonorPerfect Donor Perfect checked all of our boxes and the others that we had demos with did not have all the features that DP had. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) The other product was very cumbersome to use, and the reporting was not excellent. Review Source RC Ron C. Marketing and Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Donor Perfect - More than just donor tracking." November 17, 2025 5.0 I am still relatively new to this program. No one at the location had really used it to its full potential and no one was around to show me how to do it; however, the tutorials were amazing, and I was able to get started right away. We have made great strides in our use of Donor Perfect, and we will continue to explore other features that we have not utilized yet. Pros Donor Perfect is an amazing CRM with so many tools to help you in all facets of donor management. I have been using it for 3 years and I continue to learn easier and faster processes for our office. The great thing is they have online support and great tutorial videos to help you get the answers you need. Cons Not really many Cons about Donor Perfect. It is a pretty easy system. If I had to pick something it would be the transaction reporting. You have to open each one up to expand it for each day. But again, that is not that much work. Just a mouse click. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing DonorPerfect Ease of use and keeping all of the existing data intact. Review Source AB Arielle B. Developpment and Communications Director Individual & Family Services Used the software for: 1-2 years ### "Excellent Customer Support" April 17, 2026 4.0 It's a cost-effective, well-supported solution for our current needs. A huge step forward from our previous system! It's taken significant time over the past year build out our system, but I'm seeing the time savings now. Having real-time reports at my fingertips is fantastic! Pros When I was researching solutions for our small nonprofit, I saw multiple reviews mention the outstanding customer support. They were right. Customer support has been kind, responsive, and helpful from day 1. I've brought many problems to them and together we've found solutions. I feel like they are a true partner with our nonprofit and am grateful for that! Cons Learning to work the filters has taken a lot of work and time, especially when creating email send groups. (And I have a ton of query building experience!) Constant Contact doesn't have an inclusion/exclusion format for its send groups, which is a pain. Straightforward reporting on sustainers has been challenging too. Alternatives considered [Boomerang](https://www.capterra.com/p/127924/Boomerang/) Reason for choosing DonorPerfect Cost and current needs for our nonprofit Switched from [Donorbox](https://www.capterra.com/p/156860/Donorbox/) DonorBox is not a CRM and I hated it from day 1. Review Source TD Taylor D. Director of Development Hospital & Health Care Used the software for: 2+ years ### "Good Platform, Great Software, Learning Involved" May 4, 2026 4.0 Good but it has taken a long time to learn ways to use and there are still features I don't utilize. Pros Reliable, great customer support via chat and phone, so many possibilities with reporting and pulling queries. Cons I feel as if I need a degree in data management to use DP in the ways I want. I was a novice when I started in the field of development and have learned everything along the way. If I had a background in data, I'm sure it would be easier to navigate. However, since I am not a data management expert, I crave a more intuitive user experience. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Capability to work with other software platforms. Review Source JG Janny G. Senior Director of Business Affairs Music Used the software for: 2+ years ### "Affordable, secure donor management software that helps you grow!" October 13, 2025 4.0 Overall, DonorPerfect is a very powerful database system for donor management. It is still growing a lot in terms of being used as CRM or, at least, as an intuitive CRM. Pros We are always sure our data is secure with DonorPerfect. With affordable options and great customer support, DonorPerfect is hard to beat. The fact we can have multiple users and assign tasks to them is always great. Having donors laid out in a way we can see how long have they given and how many gifts is extremely useful. Cons The Contacts menu could be a bit more intuitive and be linked to iCal or Google Calendar features to make it easier to get notifications. Forms are a bit outdated and could use refining. The email builder could also use work, since we don't realize formatting is incorrect until we are sending receipts, for example. Alternatives considered [Pledge](https://www.capterra.com/p/198235/Pledgeling/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/)[Give Lively](https://www.capterra.com/p/177952/Give-Lively-full-fundraising-platform/) Reason for choosing DonorPerfect Not as many features as DonorPerfect, we also dreaded cleaning up data before exporting/importing, and then training the team to use a different site. Processing rates were also a thing. Review Source SS Sharon S. Development Coordinator Sports Used the software for: Less than 6 months ### "Newbie Here!" March 12, 2026 5.0 Starting my new position has truly streamlined the way I access and manage information. With clearer systems and better tools, I’m able to find what I need much faster, which saves time and reduces stress. Instead of digging through multiple sources or relying on outdated processes, I now have direct access to organized, up‑to‑date information that supports my daily tasks. This improvement has made my workflow more efficient and has helped me feel more confident and capable in my role. Overall, having easy access to the right information has made a significant, positive difference in my day‑to‑day responsibilities. If you’d like it more formal, casual, or tailored to a specific workplace, I can adjust it! Pros DonorPerfect has been a very user‑friendly platform, especially for someone who is new to it. The layout is intuitive, and the menus are clearly labeled, which makes it easy to find the features you need without feeling overwhelmed. Even as a beginner, navigating through donor records, reports, and fundraising tools feels straightforward and well organized. The system guides you naturally from one task to the next, reducing the learning curve and helping you build confidence quickly. Overall, DonorPerfect offers a smooth, accessible experience that makes managing donor information efficient and stress‑free, even for first‑time users. Cons I would like to see a more robust and flexible auction platform within the system. While the current features work, the auction website would benefit greatly from enhancements that allow users to showcase items more effectively. One of the most important improvements would be the ability to add more pictures to each auction listing. Being limited in image uploads makes it difficult to highlight item details and can reduce bidder confidence. A more visually rich auction experience would not only improve the presentation of items but also help increase engagement and bids. Overall, expanding photo capacity would make the auction tool much more effective. Review Source DS Danielle S. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Managing organization changes in DonorPerfect" February 26, 2026 5.0 So far its been easy to adapt to this system (I have had previous exposure). The support team is incredible answer questions in a timely way via the chat. Pros The ability to save time by making global edits + bulk updates/imports is very helpful for an organization who is cleaning up their database. Cons Running reports seems a bit "clunky" at times. Although the support team is very helpful in sharing guidance for this. Review Source AJ Angie J. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "My Experience With Donor Perfect" March 23, 2026 5.0 I have found that Donor Perfect is an invaluable tool to manage donors and their donations. It's very user friendly and has great customer support! Pros Donor Perfect is very user friendly. If an issue comes up with a donor it's easy to chat with customer support to get your issue resolved. Cons On a few occasions when I contacted customer support my issue wasn't resolved. Sometimes I would start a new chat with a different person or try and figure out the situation with a coworker. That is rare though. Review Source SR Sam R. Executive Assistant Libraries Used the software for: 1-2 years ### "An affordable solution" March 9, 2026 4.0 Pros Compared to lots of other CRMs, DonorPerfect is super affordable. It's also scalable and offers lots of integrations, so you can do a great deal of customization. It's fairly easy to use, once it's set up, and there are a number of ways to get help or find solutions to problems. Cons Some features are a little clunky; for instance, the difference between Classic Forms and Drag-and-Drop ones is incredible, with Drag-and-Drop being much more attractive and easier to build, but it isn't an option for every type of gift. However, updates and improvements do seem to happen pretty regularly. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing DonorPerfect Salesforce was far too expensive for us and much larger than what we needed. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) We needed something more robust, with better member management and contact features, something that could grow with us. Review Source MVG Manuela Valentina G. Donor Relationship Manager Non-Profit Organization Management Used the software for: 6-12 months ### "The real value within the intuitive" August 29, 2025 5.0 One of the biggest wins is that it encourages board-level engagement in donor relationships, which is vital for long-term stewardship. Plus, we benefit from customizable dashboards, real-time reporting, integrated communication logs, and a strong security framework. For us, DonorPerfect isn’t just a tool; it’s an ally in mission-driven relationship-building. Also, DP is a tool that considers the value of money in terms of the time and security of our donors. On the other hand, they have a very efficient and attentive real-time support team; each question received a satisfactory and immediate response. Pros This past year, it helped us track donations across all stages, including those from our major annual gala and the follow-up checks that came in after. It’s an intuitive and secure platform that makes it easy for any team member, not just fundraisers, to navigate donor portfolios and preferences. Cons Something I think they can improve as a platform is the download of reports and the actual drafts folder. Review Source BL Brie L. Client Services Non-Profit Organization Management Used the software for: 2+ years ### "Donor Management at its finest " September 2, 2025 4.0 Overall an excellent experience with the DonorPerfect Platform so far. Continue to utilize it daily ongoing for our donor management and membership needs. Pros DonorPerfect continues to be an excellent platform for donor and membership management. Security seems to be very good and requires multifactor authentication. Allows the team to all work on the platform and utilize features at the same time. Search feature is excellent and platform customization allows for it to work the way we need for donor management and fundraising campaigns. Receipting feature is also a huge timesaver and helpful for efficiency. Cons I have no major complaints about the DonorPerfect platform. Only minor pieces that would help improve usefulness and access. While security is good the ongoing authentication of device every 10 days is cumbersome. Report generation issues of some daily reports not generating properly randomly. Team was able to work to mostly resolve this concern Review Source LS Lourdes S. Administrative Assistant Individual & Family Services Used the software for: 2+ years ### "Ease of use and outstanding support" October 28, 2025 5.0 I like using DonorPerfect because of its ease of use, and outstanding support. Their training videos and donor management is what we need for our organization. Pros I like the ease of use, their outstanding customer support, donor management, event management, and data management Cons I do not see any cons with the product, once you get to know the product I do not see any cons, and it does the work for us. Review Source OS Olivia S. Development Officer Philanthropy Used the software for: 6-12 months ### "Robust and useful, with a few odd quirks" August 25, 2025 4.0 Our organization is satisfied with the overall utility of DonorPerfect. The various help and tutorial services smoothed out an overall steep learning curve, and it is definitely helping us track donations, pledges, and communications with more thoroughness and accuracy (therefor allowing us to set more ambitious goals) than we have in the past. Pros DonorPerfect's customization options and flexibility are unmatched by similar donor management services that I've used. The field and code management systems took some getting used to, but they have enormous utility for pulling reports and processing data. The Chat Support help staff are fantastic; not only are they knowledgeable, but they always answer my questions thoroughly and with step-by-step instructions that are easy to follow. I'm so grateful that DonorPerfect pays real staff to assist with technical questions, rather than default to unhelp AI/automated chatbots. The expertise of the help staff (as well as the provided tutorials) are genuinely one of the highlights of the service, because they make otherwise opaque or arcane features more accessible. Cons DonorPerfect does not have a great option for inputting/crediting donations that come from more than one person (e.g. a household.) The way Donor Perfect currently treats donor couples, it requires combining two members of a couple into one donor ID, or keeping individuals separate and losing details of their combined giving. This is deeply impractical for our organization, where both partners in a couple can have unique relationships to our org that we'd like to capture. For example: a couple where one person is a volunteer leader with particular training, the other serves on a key committee, and both donate from a joint account, so arbitrarily assigning the donation to one person rather than their combined household doesn't reflect the reality of their giving. Also, we wish their automated email system allowed for conditional logic, like if a donor signed up to give monthly through our form, they could receive a different confirmation email than people who sign up one-time. Review Source SZ Samantha Z. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great product, worth the cost, but it is high" December 18, 2025 5.0 It is an amazing product, but I often wonder if we need to make a change because there are a lot of things we don't use about it, like the forms, because they don't look very good on our website, and they payment forms, because the processing fees are a lot. We still have to pay for those things as line items though. It is a large cost for some of the simpler things we do, and rarely if at all acess the add on products. Pros The amount of features and abilities for reporting and data management, plus the integration with Constant Contact, is amazing. The support is great too. Cons It doesn't integrate well with other payment platforms, and the processing fees for credit cards is kind of high. Also we are fairly small, but we are trying to get more people as contacts, which also raises the cost. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Content management, Constant Contact, and reporting. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.