# Page 6 | DonorPerfect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is DonorPerfect the right Nonprofit solution for you? Explore 1429 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews --- DonorPerfect 4.5 (1429) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 6 - Reviews of DonorPerfect ## Showing most helpful reviews Showing 126-150 of 1429 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CQ Christine Q. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Satisfied customer" March 31, 2025 5.0 My overall experience with has been a positive one. As stated prior, the ease of using their knowledge base system is great and the online help support is fantastic. Pros The customer support that I receive even after utilizing this product for three plus years is outstanding. Cons I still have yet to figure out automatic receipting which would negate the need for manual acknowledgement letters to be generated. Reason for choosing DonorPerfect We chose as it was a better fit for our needs. Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Our school made the switch in 2021 as we were looking for a more user friendly program. Review Source LD Lacee D. Development coordinator Fund-Raising Used the software for: 1-2 years ### "Using Donor Perfect for over 1 year" March 25, 2026 4.0 Happy with this product for our office, simple and easy to use. We've been customers for many years. Pros Customer support is always very helpful and walks me through the process. I know I can call or use thw chat easily for questions. Cons The process to run a report can be challenging sometimes since there are different options on how to run one. Review Source AL Allison L. Chapter Development and Grants Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Customer Service" May 11, 2026 5.0 Overall it is great! I really appreciate the trainings and the chat function-so helpful to be able to ask a person and not a computer or AI Pros I find the chat function SO helpful! It is a real person and not a computer, which is so rare. I always like to try to figure out something on my own but chat always comes through in the end. Cons It is a bit complex and just takes a lot of time to learn. There are so many functions and options that it is a big undertaking. Review Source CR Cait R. Finance Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great Program" April 8, 2025 4.0 Would highly recommend. Great experience with this company! Pros I love being able to have our donors all in one place. It makes keeping track of donors, their info, and giving much easier. I also love the ability to integrate donations from giving platforms into and syncing them with our QuickBooks. Saves a lot of time. Another option I love is their customer service. They are wonderful. Most easiest to connect with customer service I have ever dealt with. They are always very informative and walk me through the process of any questions I may have. Cons I would have to say that running reports with all the various filters can be quite tricky and confusing at times. The customer service is great at helping with this, and once you have the filters and reports correct, it works beautifully! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We needed something geared more towards donor functions. QuickBooks was not our best option for tracking our partners and their info. Review Source BS Beth S. VP for Finance Non-Profit Organization Management Used the software for: 1-2 years ### "Great product" September 22, 2025 5.0 We have been using for a little over a year. Our auditors just gave us a big thumbs up on the accuracy and efficiency of our donation reports. Pros The Donor Management provided by has been excellent. We appreciate the ease of use and convenient reporting features. Cons It's tough to come up with something I don't like about . The security features on login can be inconvenient, but are certainly necessary. Switched from [OASIS](https://www.capterra.com/p/149742/OASIS/) Inconsistent and glitchy tracking and reporting. Review Source MM Maarika M. Foundation Manager Fund-Raising Used the software for: 1-2 years ### "A good donor management and communication platform" March 30, 2026 5.0 Pros Easy to track and segment donors. Easy to manage donor communication with the link to ConstantContact. Cons Building custom reports is not very user-friendly, requires help from customer support. Also, some by-default features are more of a distraction than useful. Review Source KM Kim M. Chief Development Officer Hospital & Health Care Used the software for: 1-2 years ### "Best customer service" June 5, 2025 4.0 I've had a great experience so far and there are a lot of features I haven't used yet. There were specific features I was looking for in managing constituents and donations and it has met our needs. Pros The customer service is phenomenal, especially the phone service. Anytime I've had an issue or question, they will work to resolve it no matter how long it takes. They are very knowledgeable and patient and will follow up to ensure the issue is resolved. The chat is very convenient for quick questions and almost always available. The knowledgebase is vast if you prefer to just look up a topic. Cons There are some features that are antiquated in their functionality and overall appearance. Although the new Drag and Drop form is much more modern, the other forms haven't caught up yet. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Virtuous](https://www.capterra.com/p/159179/Virtuous/) Reason for choosing DonorPerfect Customer service ratings, features, ability to customize, integrations Review Source DM Dan M. Member Religious Institutions Used the software for: 2+ years ### "Industry Standard Customer Support" August 14, 2025 4.0 While I have always known I could get the information I needed out of , I have always dreaded trying to figure it out. The reality is that I just needed to reach out to their Customer Support. When I finally got in touch with support with a specific issue, they were wonderful. Bottom line, Donor Perfect has everything you could possibly need in donor CRM, don’t wait or hesitate to get the help you need to mine the data and maintain your donor base. Pros Donor perfect customer support is fabulous. I wanted help with creating an monthly automatic report sent to my email. While this was in the system and I probably could’ve figured it out by searching on the Internet, when a Donor Perfect rep found out that I was struggling, he suggested I call customer support. Within 15 minutes I was fully set up and reports are now set to come to my inbox. There was absolutely no sense of frustration or expectation that I should’ve figured this out on my own. I wasn’t told to look at their FAQ or self-help to figure it out. This one on one support is absolutely top of the line Cons Donor Perfect can do so much, knowing how to make it all work for the average end user is daunting. They do have support and tutorials, but getting around to doing that is a challenge. Review Source RO Robert O. Director of Growth and Development Non-Profit Organization Management Used the software for: 6-12 months ### "This is a very useful CRM." June 23, 2025 4.0 Pretty good. It isn't as intuitive as I would like, but the processes are clear and I the tutorials are helpful. Pros The program makes it easy to track donor information and contacts. I like the fact that I can link individual profiles to organizational profiles. I also appreciate the capability of linking specific transactions to specific contacts. Cons When downloading transactions from Online Forms, DP can miss a connection between a donor who is completing the form and a member organization, which I have to correct manually. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Reason for choosing DonorPerfect Cost, ease of use and the capabilities of the product. Switched from [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) The high cost of the previous programs and their lack of usefulness. Review Source VR Verified Reviewer Donor Development Director Individual & Family Services Used the software for: Less than 6 months ### "Intuitive Platform and Great Customer Service" November 6, 2025 5.0 My overall experience with has been really positive. I find it easy to use, intuitive, and customer support to be quick and very helpful. Pros I appreciate the ease of use of ! It's very intuitive, and I have been able to jump in and complete a lot of tasks without much guidance, which speaks to how easy it is to use the platform. Customer Service has also been great! They were quick to help and fix issues when needed. Cons When I contacted our representative for support, he was really not helpful and didn't lead me to the right place to get assistance. However, when I called customer support, they were so helpful! Review Source LH Linda H. Development Assistant Religious Institutions Used the software for: 2+ years ### "Long time Donor Perfect User" September 8, 2025 5.0 I have been using Donor Perfect for over 10 years and I have always been more than satisfied with their ongoing training options and customer support Pros Donor Perfect is very user friendly. The support team is exceptional. They are always very friendly, knowledgeable, patient and friendly. Cons I have occasionally run into a bit of a wait time for chat support. And it is sometimes hard to follow the back and forth texting. Review Source SS Stacy S. Senior Director of Philanthropic Strategy Non-Profit Organization Management Used the software for: 1-2 years ### "Solid platform. Great customization abilities." June 16, 2025 4.0 It was a steep learning curve, but now that I'm in it, I can usually find/get/create what I need with minimal steps. Pros The customizable dashboard is helpful in keeping goals and progress front-and-center. Searching for constituents is easy and quick. Cons The reports are a bit cumbersome and not as intuitive as some other platforms. I do appreciate being able to create my reports and have them on my customized report dashboard, but sometimes creating them takes longer than it should. Review Source MK Michelle K. Volunteer and Events Manager Non-Profit Organization Management Used the software for: 1-2 years ### "User friendly & the best support staff" March 26, 2025 5.0 Donor Perfect overall is a wonderful platform that makes the CRM experience user friendly. There's lots of customization and the navigation is easy when it comes to updating information, pulling reports, and payment processing. Pros Donor Perfect is user-friendly and has a responsive customer service and support team. I like the additional new features that I keep learning about such as the Constant Contact integration, new forms integrations in Donor Perfect, and much more! Cons I would like more automation and integration with other platforms. I would like a form option that can integrate with Outlook to send calendar invites to volunteers. Review Source ML Mikayla L. Donor Records Coordinator Education Management Used the software for: 1-2 years ### "Helpful Management Tool with Outstanding Customer Support" October 23, 2025 4.0 I appreciate DP as a donor management resource and have been very benefitted by its chat support! Whenever I am struggling with navigating the software or running reports, a member of their outstanding chat support team comes through for me and saves the day! Special shoutout to \[sensitive content hidden\] and \[sensitive content hidden\], who have been phenomenal resources to me again and again. Our organization appreciates Donor Perfect! Pros The security, data and management potential, excellent customer support, and comprehensive resources available to help users maximize their impact and get the most value for their money. I am frequently running reports on behalf of my organization and that feature alone is so helpful. Cons I don't find DP to be very intuitive/user-friendly, but the resources available via chat support, reports, and more and compensate for that and help you navigate the software with greater ease. Review Source LB Lia B. Finance Museums and Institutions Used the software for: 6-12 months ### "Almost Purrfect" October 22, 2025 4.0 Still in the first year, but a reasonable bang for your buck, again I am in Finance/accounting and the customer integration is the only thing that I do not like Pros It is quite user friendly once you have things setup and integrated, with the exception of having to work around customers who are funders as well Cons Aspects of the integration with QB are less than perfect, it doesn't carry over into the normal 'transactions' related to the customers in QB Review Source CC Clarissa C. Donor Engagement Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "#1 Customer Support CRM" October 23, 2025 5.0 Smooth! I have been working with DP for one month and have already been able to learn a lot of skills and hands-on experience through the Foundation Series and the help of Customer Support. The interface is also relatively user-friendly. Pros Support, onboarding, data report accuracy, breadth of data management options, variety of data presentation, contact to-dos Cons Lack of integrations -- for example, if there was a calendar integration that had your contact to-dos synced alongside the calendar where you could also put stewardship themes and important dates, that would be extremely helpful for donor management and engagement. Review Source TD Taylor D. Development and Marketing Specialist Education Management Used the software for: Less than 6 months ### "Donor Perfect Review" September 8, 2025 5.0 So far I am very please with the ease of use, customer support, and general offerings of Donor Perfect. Pros I am new to the Donor Perfect platform, but so far I have been impressed with the promptness of the customer service. I like that there is not a huge learning curve to use the software and that the CRM has a lot of capabilities that are useful to donor management. Cons My team only has the standard package for Donor Perfect, so it would be nice to have to ability to have batch entry without an upgrade. Review Source MN Mai N. Development Manager Fund-Raising Used the software for: Less than 6 months ### "Affordable CRM with good customer support" September 29, 2025 3.0 Overall it is a good, budget friendly option. It is not as sophisticated as other CRMs in terms of it's structure and reporting functionality, but with excellent customer support and taking the time to learn the system, it can provide a lot to smaller organizations. Pros is a straightforward and affordable CRM, the customer support is excellent and very responsive. There is a decent amount of customization available to create custom fields and layouts that make the most sense for your organization. The out of the box reports are a decent starting point and the training provided to support this is good quality. It is a good option for smaller shops. Cons There is a bit of a learning curve with the reporting functionality and certain reporting limitations if you are looking to run customized reports. The structure of records is lacking in certain features like household records, soft credit donations, and the ability to distinguish gifts from event registrations. Review Source TM Tara M. Director, Resource Development Mental Health Care Used the software for: 2+ years ### "Thank You Training and Support!" April 29, 2025 5.0 Right from the beginning I knew Donor Perfect would support all of our needs at a reasonable cost for the size of our organization. They are constantly evolving to meet the growing demands and needs of the giving landscape. Pros Donor Perfect is amazing for moves management, sorting data to make informed decisions and keeping track of the many moving chess pieces in fundraising. The Training and Support Team is amazing and very supportive. Cons I wish the support line was 24 hours for those late nights when you need help but they provide numerous resources to help you on the site. Alternatives considered [raisin](https://www.capterra.com/p/171469/raisin/) Reason for choosing DonorPerfect Pricing and products we needed. Integrations offered (Constat Cotact, Quick Books) Switched from [Funraisin](https://www.capterra.com/p/154184/Funraisin/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We had poor softwares that were not supported or met our needs. Review Source BB Brooke B. Development Coordinator Individual & Family Services Used the software for: 1-2 years ### "DonorPerfect Review" June 30, 2025 4.0 Overall, DP works great! While it can sometimes be frustrating or clunky, it is extremely useful. I'd like to see some changes but it currently works for me regardless. I appreciate Pros I started working with a year ago and have found it very easy to learn. The receipts, reports, and global update functions are very helpful and versatile. Cons It can be difficult troubleshooting for very specific problems or questions. The training I've taken through DP was very beginner level. Features I'd like to see: Being able to edit email receipts in the preview Ability to create duplicate gifts ALL fields available in Drag n Drop forms Batch gift entry fitting the screen (horizontal scrolling can be difficult because you can't see the gift you're entering data for if you've scrolled) Fix your two factor authentication, somedays I have to put in a code multiple times despite checking the box Review Source MP Morgan P. Grants Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Good Donor Management Software" September 9, 2025 3.0 Pros The ease of learning and teaching the software to others is important has been making strides in this. Cons Some of the features are not as comprehensive as possible this includes things such as grant tracking and reporting and moves management. Additionally, it is now getting pricey and other software are offering a competitive price with the same functionality or more. Review Source HN Humay N. Finance and Administration Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use and Donor Management super..." May 19, 2026 5.0 Monthly, input the information and get the tax receipts I like the most. Exporting the data and adjusting it as you want is very easy to use. Pros Uploading the data and exporting the report. It is very easy to handle. Membership management is very good and easy to use. Cons Entering the date, and there is a lot of statistical information. Donor management is super easy. Customer support is very good. Review Source RB Ramona B. Development Database Coordinator Libraries Used the software for: 1-2 years ### "Fundraising or Other Tasks DonorPerfect is Here for YOU!" December 3, 2025 5.0 Overall, DP is a great program. Our firm uses it for mostly thank you letters and reports. If I need to contact customer support they are always friendly, patient, and knowledgeable. They help me when I am in a jam or need a question asked. Pros Before working at this firm I was not familiar with or DP for short, but it was very easy to learn and quite a useful platform then what we had prior. Cons The only drawback is that sometimes DP support line is closed due to (I assume) lunchbreaks or something, and that is of course the time I needed to speak to someone. Review Source LW Lynn W. Finance and Business Office Manager Education Management Used the software for: 1-2 years ### "Overall excellent experience with a well-designed product" September 2, 2025 5.0 Overall, very positive. Although getting through the initial understanding of how the software works (from a finance office perspective) is a bit of a learning curve, it is easy to navigate once you have it down pat. Pros This software has been excellent for our yearly fundraising campaigns, and also for regular donations throughout the year. It encourages good communication across the board with team members, which is helpful because some of us are working remotely. I work in the finance office, and navigating to specific donations for accounting purposes was easy and efficient. I think it is well worth it. Customer support was always helpful, although we only paid for the live chat tier, they stayed with me until we got my question answered. Cons It is a steep learning curve, but once you've got it down it's easy. The biggest challenge for me (I work in the finance area) was navigating through different screens to see the varying details I required for each donation, because one screen shows the type of donation while the other shows the details of the actual transaction. Switched from [Greater Giving](https://www.capterra.com/p/127257/Event-Software/) Cost-ease of use-reporting was also part of the decision Review Source BK Brenda K. Chapter President Non-Profit Organization Management Used the software for: 1-2 years ### "Loving DonorPerfect" July 1, 2025 5.0 I have only used for the past year and a half but it has been super easy for me to learn and each time I am working on a project I learn something new. Pros Donor Perfect is the easiest app to use. I love how user friendly it is, and how you can easily add your donations, locate a donation, run reports - super easy. Cons I wish this was around years ago to make my life easier back then. I used to have to track paper recepts. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.