# DonorPerfect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DonorPerfect Software - reviews, pricing plans, popular comparisons to other Fundraising products and more. Source: https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software --- # DonorPerfect Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DonorPerfect ## What is DonorPerfect? DonorPerfect is a comprehensive fundraising system that covers all nonprofit development and donor management needs. From automatic record updates to customizable reports, DonorPerfect empowers fundraisers to save time, simplify operations, and strengthen relationships. Each system is built with your mission-driven goals in mind, including powerful tools like Constant Contact to help you stay in touch and showcase your impact—all with the unwavering support of our award-winning team. ## What is DonorPerfect used for? [Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/) Recognitions Shortlist Overall rating Based on 1,448 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 1% Pros & cons Responsive and knowledgeable assistance Comprehensive video learning resources Frequent technical disruptions Complex and confusing filter setup Starting price $119 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Donation Management / 2025 - Fundraising / 2025 - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## DonorPerfect alternatives Highest Rated [4.8 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/alternatives/) ## FAQs about DonorPerfect Overview ### What problems does DonorPerfect solve? DonorPerfect solves scattered donor data, manual receipting, weak stewardship tracking, and time-consuming fundraising reporting by centralizing gifts, pledges, contacts, volunteer activity, campaigns, and segmented outreach. Development teams, nonprofit finance staff, advancement offices, and solo fundraisers use it to reduce duplicate entry, track recurring giving, and plan more targeted appeals. Answer based on 799 reviews Overview ### Which roles and teams benefit most from DonorPerfect? DonorPerfect is most used by nonprofit leadership, fundraising teams, and administrative staff who manage donor relationships and giving operations. Executive directors, CEOs, and presidents use it for reporting and oversight, while development directors, coordinators, and associates track donations, campaigns, and stewardship. Office managers and assistants support database upkeep, gift entry, acknowledgments, and daily workflows. Answer based on 1408 reviews Overview ### What company size and industries is DonorPerfect built for? DonorPerfect is fundraising software built primarily for small nonprofits, with 91% of reviewers from small businesses and 50% from non-profit organization management. It also serves midsize organizations at 7% and appears in civic and social organizations and education management, each representing 6% of reviewers. Answer based on 1430 reviews Features and Usability ### What are the key features of DonorPerfect? DonorPerfect includes core donor management features like donor records, giving history, donation and pledge tracking, receipting, and batch gift entry. Reviewers also highlight customizable reporting, online donation forms, recurring giving and payment processing, plus differentiators such as campaign segmentation, reminders, task tracking, and integrations with QuickBooks and Constant Contact. Answer based on 558 reviews Pricing ### How much does it cost and what fees or limitations are included? DonorPerfect starts at $119/month, with customizable dashboards, online forms, email marketing, payment processing, mobile access, and live chat included. Reviewers often call it affordable and competitive, but some smaller nonprofits say add-ons and higher tiers can raise costs, and reporting or setup may take training to use effectively. Answer based on 184 reviews Integrations ### Which third-party tools and platforms does DonorPerfect integrate with? DonorPerfect integrates with Constant Contact, QuickBooks Online, QuickBooks Desktop, ReadySetAuction, Givecloud, Agile Ticketing, and Double the Donation. It also connects with Microsoft Excel for reporting and exports. For nonprofit operations, that covers email marketing, accounting, auctions, ticketing, online giving, and matching gifts. Answer based on 263 reviews Getting Started and Support ### How easy is it to onboard and train a team on DonorPerfect? DonorPerfect offers onboarding through in-person training, live online sessions, webinars, videos, and documentation. Reviewers say beginners, volunteers, and new development staff often learn basics quickly, while admins, finance users, and teams handling reports, imports, or custom setup usually need more time. Support is frequently cited as helpful during ramp-up. Answer based on 190 reviews Getting Started and Support ### What customer support options does DonorPerfect offer, and how do users rate the experience? DonorPerfect offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, patient, and knowledgeable, with quick live help and useful follow-up guidance. Some note a learning curve, occasional wait times, limited hours, and that certain support access may depend on plan level. Answer based on 504 reviews Security ### How does DonorPerfect handle data security and access control? DonorPerfect uses multifactor authentication, login security features, role-based security settings that limit who sees what, and a secure payment system for donations, fees, and stored credit card data. Reviewers also say its online hosting improves security, though repeated two-factor codes and device reauthentication can feel cumbersome. Answer based on 22 reviews ## Who uses DonorPerfect? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 235 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 235 reviews Administrative 50% Administrative 50% Finance & Accounting 8% Marketing 6% Education & Learning 4% Others 33% Top industries Based on 235 reviews Non-Profit Organization Management 79% Education Management 6% Civic & Social Organization 5% Fund-Raising 5% Other 5% ## Pros and Cons Responsive and knowledgeable assistance 95% positive reviews out of 463 Most users report customer support is prompt, helpful, and patient, providing guidance for various challenges. Ann G PR Advertising Grants Liaison, 11 - 50 employees. "Customer Service is the best - be sure and have a customer support package - it will save you tons of hours." Frequent technical disruptions 56% negative reviews out of 103 Some users report occasional crashes, slowdowns, unexpected logouts, and inconsistent follow-up on reported problems. jason G stewardship manager, 51 - 200 employees. "That there are times where it freezes and you have to log out and back in again." Comprehensive video learning resources 94% positive reviews out of 66 Most reviewers describe video tutorials as accessible, detailed, and valuable for learning features and troubleshooting. Krista F Fund Development Coordinator, 2 - 10 employees. "The training and conference videos are great tools to make sure you really know how to use the product." Complex and confusing filter setup 65% negative reviews out of 43 Some reviewers find creating and managing filters for reports unintuitive, time-consuming, and difficult without assistance. Teresa W Senior Development Associate, 11 - 50 employees. "Certain processes are tedious and non-intuitive, such as setting up filters for specific reports." Ongoing educational webinar offerings 94% positive reviews out of 65 Most reviewers indicate webinars cover diverse topics, are easy to follow, and support continuous skill development. Mounisa W Administrative Assistant, 2 - 10 employees. "The free webinars are a great resource for someone just starting DonorPerfect, or if you need help with a specific issue." Limited and cumbersome event tools 61% negative reviews out of 38 Some users say event management features lack integration, flexibility, and user-friendliness for organizing fundraising activities. Kacey L Development Manager, 11 - 50 employees. "The event management tool is not as built out as we need." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Donor Management 4.6 (568) 91.73% of 568 reviewers that rated this feature as important or highly important It helps you keep donor records up-to-date, segment donors, and track engagement history. Reviewers indicate the customizable fields and reporting are valuable, but some mention duplicate profiles and limited integration with other systems as drawbacks. Donation Tracking 4.7 (477) 90.57% of 477 reviewers that rated this feature as important or highly important With this capability, you can easily monitor all types of donations, analyze giving patterns, and link contributions to campaigns or donors. Reviewers appreciate the customizable fields, seamless reporting, and ability to track pledges, but some mention occasional donor matching issues. Contact Management 4.4 (363) 84.57% of 363 reviewers that rated this feature as important or highly important DonorPerfect offers a centralized way to organize and track all donor interactions, including calls, emails, and mailings. Users think integration with Constant Contact streamlines outreach, and they value reminders and history logs, though some find managing multiple contacts per organization challenging. Payment Processing 4.4 (288) 85.07% of 288 reviewers that rated this feature as important or highly important You get efficient, secure processing for one-time and recurring donations, with automatic receipts and QuickBooks integration. Some users report the process is fast and easy, but others mention issues with fraud, fees, and limited flexibility with payment gateways. Reporting/Analytics 4.3 (271) 81.18% of 271 reviewers that rated this feature as important or highly important This aspect gives you customizable reports to analyze donations, donor trends, and campaign success. Reviewers appreciate the variety and depth of reports, but some say report building can be confusing and often requires customer support assistance. For Nonprofits 4.6 (463) 87.26% of 463 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations DonorPerfect 84 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Allows businesses to create and manage auctions. Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. DonorPerfect offers a centralized way to organize and track all donor interactions, including calls, emails, and mailings. Users think integration with Constant Contact streamlines outreach, and they value reminders and history logs, though some find managing multiple contacts per organization challenging. View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system With this capability, you can easily monitor all types of donations, analyze giving patterns, and link contributions to campaigns or donors. Reviewers appreciate the customizable fields, seamless reporting, and ability to track pledges, but some mention occasional donor matching issues. Search 3rd party databases to identify potential donors It helps you keep donor records up-to-date, segment donors, and track engagement history. Reviewers indicate the customizable fields and reporting are valuable, but some mention duplicate profiles and limited integration with other systems as drawbacks. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Review data from past periods to reveal recurring tendencies Track interaction history by documenting conversations for contacts Add, store and access information pertaining to members Database of members to track personal information of individuals and families Access software remotely via mobile devices Ability to make a donation from a mobile device/app Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically You get efficient, secure processing for one-time and recurring donations, with automatic receipts and QuickBooks integration. Some users report the process is fast and easy, but others mention issues with fraud, fees, and limited flexibility with payment gateways. Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns This aspect gives you customizable reports to analyze donations, donor trends, and campaign success. Reviewers appreciate the variety and depth of reports, but some say report building can be confusing and often requires customer support assistance. Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (1,389) 4.3 Based on 1,389 reviews ## Pricing Value for money 4.5 (1183) [View pricing plan details](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/pricing/) Starting at $119.00 Other,Per Month It includes: - Customizable Fundraising & Donor Management System - Comprehensive Reporting & Dashboard Analytics - Integrated Volunteer & Donation Forms - Receipting & Acknowledgements - Integrated Payment Processing - Constant Contact Account & Integration - DP Mobile App For Android and iOS - Live Chat Support - Live and On-Demand Webinars - Personalized Onboarding Value for money 4.5 (1,183) 4.5 Based on 1,183 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)[ iWave](https://www.capterra.com/p/229663/iWave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (1346) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (1,346) 4.8 Based on 1,346 reviews ## User reviews Overall rating 4.5 Based on 1,448 reviews Filter by rating 5(903) 4(457) 3(66) 2(13) 1(9) Mentioned topic Sorted by most recent Lauren K. Sr. Specialist, Workforce Development and Foundation Programs Program Development ### "Great for a newbie!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 I have been working with the software for about a year, and it has both helped me learn my role and the industry at the same time as providing practical application of best practices. Easy to use, easy to understand, and plenty of support! Pros I am new to Donor Perfect and to fundraising in general, and the interface is both easy to use and helps me understand fundraising concepts, donor management, and document our stewardship efforts with ease. There is a clear application of all the concepts I am using, with an easy to understand interface, reporting structures, and bulk data management options. Cons The log-in process can be frustrating, as can accidentally clicking out of the tab while working in DP and trying to get back in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mara M. Operations Coordinator Religious Institutions ### "Highly recommend this CRM for charities" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 30, 2026 Pros Highly customizable; the wealth of resources available in the knowledge base; the library of webinars. Cons I am a new user and so do not have the experience to really judge. My team has been using DonorPerfect for a long time and seems to be very satisfied. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Development Coordinator Non-Profit Organization Management ### "A Strong Tool for Nonprofit Fundraising Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2026 My overall experience with DonorPerfect has been very positive. The system is user-friendly, customizable, and has helped streamline many of our development operations. It provides a centralized place to manage donor information, gift processing, acknowledgments, campaigns, and reporting, which has improved organization and efficiency. As a Development Coordinator, I have found DonorPerfect to be a valuable tool for maintaining accurate donor records, supporting donor stewardship, and tracking fundraising activity. The ability to customize fields, codes, and reports has allowed us to tailor the system to our organization's specific needs. While there is a learning curve when exploring the more advanced features and customization options, the platform is reliable and has become an important part of our fundraising workflow. Overall, DonorPerfect has been a strong database solution that supports effective donor management and development efforts. Pros What I like most about DonorPerfect is its flexibility and ability to be customized to fit an organization's fundraising needs. It was also easy to learn, which made it much easier to get started and begin using it effectively. It allows us to keep donor information, gift history, campaigns, solicitations, acknowledgments, and reporting all organized in one central system. I especially appreciate the ability to create custom fields, codes, and reports that help us track important information and better understand our donors. The system has also made day-to-day development tasks more efficient, from processing gifts and maintaining accurate donor records to supporting donor stewardship efforts. Having a reliable database that can adapt to our organization's workflows has been one of the biggest benefits. Cons What I like least about DonorPerfect is that some functions are not always as intuitive as they could be, and certain tasks may require extra steps or troubleshooting. While the customization is a strength, it can sometimes make the system feel a bit overwhelming when managing more complex workflows. More streamlined navigation and clearer guidance for advanced features would improve the experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Tiffany G. Administrative Assistant Non-Profit Organization Management ### "DonorPerfect Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2026 Overall, once you get the hang of Donor Perfect, it is an amazing software to utilize for your organization. Pros Customer service is always kind. Any time I reach out for help, the customer service staff are attentive and semi fast. Cons I didn't find it beginner friendly. Even with the how to's, it seemed like it was not easily explained without watching hour webinars. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jenna B. Treasurer Non-Profit Organization Management ### "Excellent Support & User-Friendly Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2026 My experience with DonorPerfect has been very positive, especially when it comes to their online support. The team is consistently helpful, quick to respond, and provides clear guidance that actually solves issues. It’s easy to get in touch with someone when needed, and their advice is always practical and easy to follow. Overall, it’s been a smooth, user-friendly experience that has made managing our work much easier. Pros The online support team is highly responsive and knowledgeable, making it easy to get help when needed. It’s simple to connect with a real person quickly, and the advice provided is always clear, practical, and easy to implement. Additionally, the platform itself is intuitive and straightforward to use, which makes day-to-day tasks much more efficient. Cons While DonorPerfect offers a wide range of customization options, they can sometimes feel overwhelming and not always intuitive to navigate. Figuring out how to fully utilize these features on your own can take some extra time and trial and error, especially for more complex setups. Although support is very helpful when you reach out, there is a bit of a learning curve when trying to explore and implement certain customizations independently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Linda F. Business Manager Museums and Institutions ### "Sticking with DonorPerfect!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 23, 2026 I looked at other tools, but decided to stay with DonorPerfect. It seems to be more 'mature' than other options. Customer service is really good - they are available when I need it and they are effective and efficient at answering my questions.! Pros It tracks contact info, gifts, pledges, volunteer hours all in one system. I like that it sends data to QuickBooks to reduce redundant entry. Cons Reporting functions could be easier to use. For example, when setting up selection filter, the statement needs to be all "ands" or all "ors". I tend to run a report and then export it to MS Excel to 'clean it up' so that it fully reflects what it should. Reporting takes a lot of practice before it gets easier to use. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing DonorPerfect I shopped around after we implemented DP because the reporting tool is very cumbersome! For the cost of migration and implementation, we couldn't justify changing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Carty D. Development Non-Profit Organization Management ### "Good Data Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 22, 2026 So far it's been great I really think that they want you to succeed, so the customer support and the help articles are great. The videos are a little overly long but still good resources Pros Customer support is amazing - they are so patient and super helpful. As for the donor management, I would say it is good but it could be better. I do like the ease and automation of any email management. Cons There's definitely a lot to unpack, and I think the reports could be a little more user-friendly but I used Altru in the past so if I can figure out anything this is easier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Sarah P. Associate Executive Director Non-Profit Organization Management ### "Newish User to Donor Perfect experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 22, 2026 As a new user, under one year, I've had a very positive experience learning this CRM. I am looking forward to digging into all the integrations with the built-in apps like Constant Contact. Again, I can't say enough how wonderful Donor Perfect Tech Support has been to me. Thank you! Pros Donor Perfect is very intuitive and the screen layouts and navigation make sense to users. The learning opportunities via online webinars, recorded webinars, and articles are priceless. Lastly, if I cannot find the answer online, the live IT support is phenomenal! Cons Classic Forms can be a cumbersome to learn, but with support it is doable! For Events Management purposes I wish there was an easier means to copy previously designed forms directly into the Events Management design templates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dianna S. Executive Director Environmental Services ### "Support from the beginning" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Pros I've truly appreciated the customer support that DonorPerfect offers. From initial support to migrate data to ongoing chat when needed, they've been there whenever we run into a question. Cons The cost. That said, it's certainly not the most expensive option out there! The reliability of the platform and the knowledge that they are there when you need them does make it worth it. Alternatives considered [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reasons for choosing DonorPerfect Functionality, cost, and support were outweighed when we compared in 2017. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Beth W. Director of Marketing Non-Profit Organization Management ### "Director of Marketing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 22, 2026 It's an overall fine experience. It's not amazing but it serves it's purpose and DonorPerfect does a nice job of continually trying to improve it. Pros It provides a place to capture donations and ticket sales for the Illinois Symphony Orchestra. It also allows us to create a variety of online forms for various events and/or donation opportunities. Cons I don't think pulling reports is the most intuitive process. There's a lot of features with the old online form system that makes it easy to secure results, contact information with clicks and you can easily see the confirmation emails. There's a lot of structure there that should be included in the online drag and drop forms. Also, it'd be great to see SMS added w/ the Constant Contact combined subscription. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) It was time to make the change and DonorPerfect worked within our budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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