Who Uses This Software?

Small to mid sized import/export and distribution companies. Most of our customers are currently using QuickBooks and supplementing that with Excel Spreadsheets where QuickBooks falls short.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month/user
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VISCO
  • www.viscosoftware.com
  • Founded 1980
  • United States

About VISCO

Software for importers and wholesale distributors. VISCO is an ERP software designed specifically for companies that are importing and distributing. Uniquely designed to handle profit by shipment, inventory visibility (including over seas and on the water), document management (Bill of Lading, Packing List, Commercial Invoices) as well as foreign currencies and unit of measure conversions. Integrates with QuickBooks. Free demonstration available.


VISCO Features

  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management
  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Asset Management
  • Auction Management
  • Bid Management
  • Budget Management
  • Catalog Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Receiving
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

VISCO Reviews

Invoicing

Oct 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I didn't remember how to create a "Service invoice" or "Credit Memo"..... With BreeAnn's help it was easy to understand. She wanted to make sure I got it right and made it easy to understand.

Pros: Visco is getting better and better. I'm happy to see the results.

Cons: I still struggle using Chrome

BreeAnn's help on a venture

Sep 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The friendliness of the customer service reps. They are always nice and willing to help.

Cons: How many clicks it takes to accomplish a task. Simple task are reduced to laborious assignments because of all the clicks it takes to finish them.

Recommendations to other buyers: It would be highly recommended to think through the complete business life-cycle to determine where this program can fit your needs. After implementing this software, we have been add functionality as we go, which is not very efficient.

Stamford Metal Group

Sep 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly & great customer service. Happy to work with VISCO for almost a year now.

Cons: Easy to use yet packing tons of features tailored just for our needs.

Recommendations to other buyers: Once you have a clear understanding of your industry's need in terms of inventory management, order management, sales management; I am sure Tim & Andy will help you to come up with the perfect solution.

Support assistance

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing is the wide range of information you're able to use. the system is very easy to understand. The support staff is by far the BEST that i have ever had an opportunity to work with. The logmein is awesome. It allows one on one contact with the vendor and the user when needing to assist with issues; and because you are able to see the process - it allows for a better understanding.

Cons: There is not one thing that i personally dislike about the product or the vendor.

Recommendations to other buyers: Try Visco because the system is very reliable. If you are looking a system to handle various reports, costings and daily functions, this program will give you everything you are looking for in just a few clicks.

Visco is awesome

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: the software is easy to use and user friendly, the vendor is always helpful when we have any questions or issues. We always get a quick response when we send emails or even call in for help. My rep is especially helpful at going into detail about how something can be done.

Cons: I don't have any problems or issues with the product or the vendor

Recommendations to other buyers: None, I think anyone who uses this will see how easy it is to use and how it prepares needed documents and keeps track of inventory accurately.

Jenna from Home Expressions

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service!

Overall: I've been using Visco daily for almost 2 years and would consider it a very reliable software. It's very easy to maneuver and in comparison to other programs I've used in the past this is the best. If myself or any of my colleagues ever need assistance the customer service team is wonderful! BreeAnn, Susan & Shirley just to name a few have been especially helpful with anything we need. Just yesterday I needed some assistance so I simply emailed BreeAnn. After immediately responding to my email she followed up with a call and stayed on the phone until all of my needs were met. I was very pleased to come into work this morning to another email from Bree just following up to make sure everything was in order. :-)

Visco Commission

Jul 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Bree Beatty has been the most helpful support member ever! I just started a new job and she has helped me every step of the way. I've never used Visco before and she has become my go to person.

A great value product with a great team to support it

Jul 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the uniqueness of the product that allows us to manage our imports. We evaluated numerous products and Visco was the only software that allowed us to track our imports on a per container basis. A lot of the logic behind the program makes sense for someone who is process driven. The reporting features are by far my favorite because of the granularity that it provides. The profit based reports are useful in driving business decisions and the other reports are useful in helping us forecast and manage our inventory. In the food industry, lot tracking is crucial and Visco has the capability to show where every lot of every shipment goes.

Cons: Managing warehouse transfers is still something I wish they could fix. The transfer feature should have editing capabilities as well as viewing capabilities. It's not as flexible as some of the other software I have used and I definitely hope they find a solution for this. There are some personal preferences that I also wish could be fixed; for example some screens require you to click a multitude of buttons to leave the screen whereas other screens only require you to click a new tab.

Overall: I loved working with Visco! The entire process was great, from the initial proposal to the implementation. While they had great standard features, they were pretty accommodating with specific customizations as well. For projects we requested that may have been costly they were forthcoming with alternative solutions that gave us the result we needed for a better price. We have had it for over a year and I am still happy with how things are working and how hard the Visco team works to continuously improve the product. Their support team is made up of quality people and you have to respect a company where the executive team is always willing to help out, even with just support. The team is accessible and responsive!

Recommendations to other buyers: Really understand what your business needs so you can communicate it to Visco but also trust that they know their product enough to make suggestions that yield the same or similar results. We made the mistake of thinking too broadly and ended up asking for some projects that we don't use. There have been some glitches in reports here and there but the team has been able to fix everything I've asked for.

VISCO Service

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software was configured to fit my exact needs, and at a very competitive price! It really has helped us streamline our processes and simplified the data entry portion of our work.

Cons: That I am not a shareholder . . . . .

Overall: VISCO has not only been very beneficial for my company, but their service is second to none! They are available every day whenever I need support. It has been a GREAT experience!

Recommendations to other buyers: If your business is within the scope of VISCO, try it! It really has saved us a ton of time and headaches! I highly recommend it.

I have used this software since 1999. My experience is very positive.

May 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I began using the CareWorks database in 1999 before it was a windows program. I find it to be very user friendly. I use many of the reports in my daily operations: Master Volunteer and Receiver Reports provide phone numbers which I use constantly. The Service Assignments allow me to know what volunteers take care of whom, and who I need timesheets from. I can print out individual congregational reports so I can report to a church how much and of what their volunteers are doing. The Program Profile Report is the greatest - it gives me stats for any period of time I need when we are applying for grants or giving reports to the Board. It tells me about the people served: #, sex, age dist, mobility, living arrangement, ethnic dist. It tells how many volunteers there were and how many hours they worked doing each service, and totally. I also print the Services Summary report monthly, after I have recorded timesheets. This program tracks donations from every source for whatever time period I need.
This database is tailor made for Faith in Action Programs. I cannot think of a reporting need I have had that I was not able to retrieve from this database.
The tech support is EXCELLENT - very responsive and patient.
I couldn't work without this database. I am very pleased with it.

The only con is that one is not able to easily send the reports electronically. Tech support has worked out a way to do this, but it is cumbersome.

Vendor Response

by VISCO on May 17, 2016

Although our primary product is a custom software for Importers, we also developed and support a smaller software program for non-profit organizations. We certainly appreciate the review!

VISCO intergration with Quickbooks Online

Nov 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration, all our sales where manually inputted into QB, which was a waste of valuable employee time. I recommend VISCO highly.

Cons: The only thing (which is on our part as well because we have so much customizations) is at times we have little hiccups that need to be resolved.

Recommendations to other buyers: If you have QuickBooks and want to do an integration that you can trust, go with VISCO. We use the VISCO software for our POs and SOs and have it customized, so we can copy if it's a repeat order. This has cut our time by 75% on reorders.

Using Visco for 6 years

Dec 09, 2013
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Its integration with QuickBooks and VISCO's ability to customize the system to the way we want to use it.

Cons: The steps for entering container information can be a little time consuming.

Recommendations to other buyers: Getting information out of an inventory management system is key; therefore, make sure you evaluate the screens and reports that provide the access to the information.

Software customization made simple w/ A+ customer service and support.

Nov 27, 2013
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The Visco support team is very helpful and easily accessible any time there's a question, especially at the initial stage of the project adaptation.

Cons: It takes time to fully customize it, but once completed, you won't regret it!

Recommendations to other buyers: You need to have a well-planned out idea of what exactly it is you are needing the software to do for you. It will make the coding much easier and less time consuming.

VISCO and QuickBooks online Intergration

Sep 09, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using VISCO integration with QuickBooks for two years and it has been a vast improvement to our accounting system. We have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration all our sales where manually inputted into QB which was a waste of valuable employee time. I recommend VISCO highly. Their support team is one of the best. Quick response to all out inquiries and a team that is willing to work with you to run your company much more efficient.

VISCO Survey

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are still in the learning process. I am confident we will become more comfortable and avail ourselves of more functions than we are presently accessing

Cons: Some technical glitches which are under review by Visco

Overall: A user friendly managament tool.

VISCO Survey

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Seems to have most useful elements to conduct most business activities

Cons: System is slow. updates are tedious compared to other solutions at times. Needs to be MUCH more aggressive in getting ahead of the curve for required importer elements like 10+2, etc.

Overall: Smaller importers with relatively simple business models can benefit from Visco for certain.

VISCO Survey

Jul 17, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great to make quick decisions and to have all organized

Cons: slow......

Overall: Great to keep your business organized

VISCO Survey

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very responsive

Cons: No response

Overall: Highly Recommend

VISCO Survey

Jul 17, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Time consuming for users - which I was well aware of at the beginning. The benefit of the inventory tracking/import detail outweighs time factor from my view point, but I know sometimes my actual users would love it to be "easier/faster"!

Cons: The "somewhat's" stem only from the fact that our business presents some obvious challenges to Visco's current programming, but I believe these are OUR issues as the way we do business more than actual product issues - would be nice to change them, but understandably we are probably one of the few - or maybe the only company even that has issues with some things - examples: Would like to "switch" product ID's midstream if physical characteristics change for matching to SO in actual shipment without buy/sell like we currently do Would like to have ability to include purchase order items that are not specifically product purchases, but very directly related to products for purpose of tracking all costs in one place that are associated with one venture as in our remachining functions...

Overall: HIGHLY recommend - your software greatly improved our ability to better control our inventory scheduling. And of course, I love the way you guys handle your business in dealing with the client!

Overall this software has allowed us to grow to new levels without having to add a ton of new staff.

Jun 23, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: -Excellent tools to help manage the business. It has the ability to see profit and loss on every shipment which we used to do by hand.

-Excellent support-always get questions answered quickly.

-Flexible so we can customize around our needs and can mold the system to our business as it grows.

Cons: -We had some trouble in the initial implementation. Most of which I attribute to the fact we were coming from a DOS system to the web environment and it took time to adjust.

Overall: Overall this software has allowed us to grow to new levels without having to add a ton of new staff.