Best For

Small to mid sized import/export and distribution companies. Most of our customers are currently using QuickBooks and supplementing that with Excel Spreadsheets where QuickBooks falls short.

Product Details

Software for importers and wholesale distributors. VISCO is an ERP software designed specifically for companies that are importing and distributing. Uniquely designed to handle profit by shipment, inventory visibility (including over seas and on the water), document management (Bill of Lading, Packing List, Commercial Invoices) as well as foreign currencies and unit of measure conversions. Integrates with QuickBooks. Free demonstration available.

Contact Details

VISCO

http://www.viscosoftware.com

Founded in 1980

Located in United States

Starting Price

  • $95.00/month/user

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

VISCO Features

Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
CRM
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Warehouse Management
3PL Management
Barcoding/RFID
CRM
Cross Docking
Fleet Management
Inventory Management
Order Management
Shipping Management
Supplier Management
Transportation Management
Catalog Management
Contract Management
Fixed Asset Management
Inventory Management
Invoice Processing
Purchase Order Management
Receiving/Putaway Management
Requisition Management
Sourcing Management
Spend Management
Supplier Management
Auction Management
Budget Management
Collaboration
Global Sourcing Management
Rfx Management
Spend Management
Supplier Management
Supplier Qualification
Supplier Risk Management
Supplier Web Portal
Template Management
Demand Planning
Electronic Data Interchange
Import/Export Management
Inventory Management
Order Fulfillment
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

VISCO Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 26 of 26 reviews

Showing Most Helpful

Showing 26 of 26 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Erin T.
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 15, 2016

“A great value product with a great team to support it”

OverallI loved working with Visco! The entire process was great, from the initial proposal to the implementation. While they had great standard features, they were pretty accommodating with specific customizations as well. For projects we requested that may have been costly they were forthcoming with alternative solutions that gave us the result we needed for a better price. We have had it for over a year and I am still happy with how things are working and how hard the Visco team works to continuously improve the product. Their support team is made up of quality people and you have to respect a company where the executive team is always willing to help out, even with just support. The team is accessible and responsive!
ProsI like the uniqueness of the product that allows us to manage our imports. We evaluated numerous products and Visco was the only software that allowed us to track our imports on a per container basis. A lot of the logic behind the program makes sense for someone who is process driven. The reporting features are by far my favorite because of the granularity that it provides. The profit based reports are useful in driving business decisions and the other reports are useful in helping us forecast and manage our inventory. In the food industry, lot tracking is crucial and Visco has the capability to show where every lot of every shipment goes.
ConsManaging warehouse transfers is still something I wish they could fix. The transfer feature should have editing capabilities as well as viewing capabilities. It's not as flexible as some of the other software I have used and I definitely hope they find a solution for this. There are some personal preferences that I also wish could be fixed; for example some screens require you to click a multitude of buttons to leave the screen whereas other screens only require you to click a new tab.
Recommendations to other buyersReally understand what your business needs so you can communicate it to Visco but also trust that they know their product enough to make suggestions that yield the same or similar results. We made the mistake of thinking too broadly and ended up asking for some projects that we don't use. There have been some glitches in reports here and there but the team has been able to fix everything I've asked for.
Source: Capterra
July 15, 2016
Alexander H.
Data/Systems Manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Adaptable and Modular with a Steep Learning Curve”

ProsVISCO is a very adaptable, modular piece of software. There is a certain structure to all ERP software, certain limitations based upon physical constraints of product. However, anything outside of that rigid structure is fair game when it comes to this company, you're free to request modifications of almost any part of the software to suit your internal SOP and ask for support.
ConsThere is a steep learning curve when getting started with this software, worse if you're unused to the terms that VISCO uses for product movement. However, they have a robust team of support to help mitigate that. The true price of being adaptable and modular is that for every customization you request, there is programming involved on the VISCO side that takes time, sometimes weeks, as their backlog is full of requests from all their customers.
Reviewer Source 
Source: Capterra
September 27, 2018
Lillie T.
Logistics Lead
Import and Export, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 27, 2018

“Visco- it can track that”

ProsI love that the software seems to track just about everything. If you've got the data- there's a field for it... or one can be created. There's multiple ways to get the same area. There's many reports that help you to track down exactly which information you're needing. Once you get used to software, it really is a great tool.
ConsIt's Click-y.... Meaning you have to do a lot of point and click to get to where you need to go. It can be a bit trying to learn all of the steps needed to accomplish whichever task you've set about to do. But- if you're looking for software that can track everything, it's expected that you're going to have to take some extra steps to input all of the info.
Reviewer Source 
Source: Capterra
September 27, 2018
Jenna O.
Executive Assistant
Retail, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
August 17, 2016

“Jenna from Home Expressions”

OverallI've been using Visco daily for almost 2 years and would consider it a very reliable software. It's very easy to maneuver and in comparison to other programs I've used in the past this is the best. If myself or any of my colleagues ever need assistance the customer service team is wonderful! BreeAnn, Susan & Shirley just to name a few have been especially helpful with anything we need. Just yesterday I needed some assistance so I simply emailed BreeAnn. After immediately responding to my email she followed up with a call and stayed on the phone until all of my needs were met. I was very pleased to come into work this morning to another email from Bree just following up to make sure everything was in order. :-)
ProsGreat customer service!
Source: Capterra
August 17, 2016
Candace B.
Program Director
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
May 17, 2016

“I have used this software since 1999. My experience is very positive.”

OverallI began using the CareWorks database in 1999 before it was a windows program. I find it to be very user friendly. I use many of the reports in my daily operations: Master Volunteer and Receiver Reports provide phone numbers which I use constantly. The Service Assignments allow me to know what volunteers take care of whom, and who I need timesheets from. I can print out individual congregational reports so I can report to a church how much and of what their volunteers are doing. The Program Profile Report is the greatest - it gives me stats for any period of time I need when we are applying for grants or giving reports to the Board. It tells me about the people served: #, sex, age dist, mobility, living arrangement, ethnic dist. It tells how many volunteers there were and how many hours they worked doing each service, and totally. I also print the Services Summary report monthly, after I have recorded timesheets. This program tracks donations from every source for whatever time period I need. This database is tailor made for Faith in Action Programs. I cannot think of a reporting need I have had that I was not able to retrieve from this database. The tech support is EXCELLENT - very responsive and patient. I couldn't work without this database. I am very pleased with it. The only con is that one is not able to easily send the reports electronically. Tech support has worked out a way to do this, but it is cumbersome.

Vendor Response

By VISCO on May 17, 2016
Although our primary product is a custom software for Importers, we also developed and support a smaller software program for non-profit organizations. We certainly appreciate the review!
Source: Capterra
May 17, 2016
Nancy Ann Y.
Supply Chain Manager
Import and Export, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 26, 2018

“Fantastic Customer Support”

OverallI have had numerous questions while I learn how to use the software and the VISCO staff is incredibly helpful, patient and skilled. They respond quickly and professionally. It is a real person every time you call and you can reach the same person to follow through with a question. I especially like that they can login to my computer to see exactly what my question is and how to fix what I messed up.
ProsThis software helps me keep track of my product and invoicing. I know if I enter a SO and PO that I will not lose track of product and an invoice will be generated so I don't forget to invoice my customer.
ConsIt is not intuitive and some terminology is proprietary to Visco , i.e. "venture" so Googling a term is not helpful. Once you figure out how to use the software, it is very helpful.
Reviewer Source 
Source: Capterra
October 26, 2018
Vickie M.
Purchasing Logistics Operations
Consumer Goods, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
August 19, 2016

“Support assistance”

ProsThe best thing is the wide range of information you're able to use. the system is very easy to understand. The support staff is by far the BEST that i have ever had an opportunity to work with. The logmein is awesome. It allows one on one contact with the vendor and the user when needing to assist with issues; and because you are able to see the process - it allows for a better understanding.
ConsThere is not one thing that i personally dislike about the product or the vendor.
Recommendations to other buyersTry Visco because the system is very reliable. If you are looking a system to handle various reports, costings and daily functions, this program will give you everything you are looking for in just a few clicks.
Source: SoftwareAdvice
August 19, 2016
Ivo B.
Customer Service/Technical Manager
Chemicals, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 26, 2018

“ICOF America review”

ProsEasy to use, plenty of custom reports, able to integrate with other systems
ConsCan still be a bit buggy at times, but on the flip side problems are easily resolved by the staff
Reviewer Source 
Source: Capterra
October 26, 2018
Misty D.
Operations
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
July 17, 2009

“VISCO Survey”

OverallHIGHLY recommend - your software greatly improved our ability to better control our inventory scheduling. And of course, I love the way you guys handle your business in dealing with the client!
ProsTime consuming for users - which I was well aware of at the beginning. The benefit of the inventory tracking/import detail outweighs time factor from my view point, but I know sometimes my actual users would love it to be "easier/faster"!
ConsThe "somewhat's" stem only from the fact that our business presents some obvious challenges to Visco's current programming, but I believe these are OUR issues as the way we do business more than actual product issues - would be nice to change them, but understandably we are probably one of the few - or maybe the only company even that has issues with some things - examples: Would like to "switch" product ID's midstream if physical characteristics change for matching to SO in actual shipment without buy/sell like we currently do Would like to have ability to include purchase order items that are not specifically product purchases, but very directly related to products for purpose of tracking all costs in one place that are associated with one venture as in our remachining functions...
Source: Capterra
July 17, 2009
Elsa A.
Logistics
Consumer Goods, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 27, 2018

“VISCO review ”

ProsI'm technically challenged and the process was easy to learn.
ConsIt's too clicky, too many steps to get from one point to the next.
Reviewer Source 
Source: Capterra
September 27, 2018
Jillian T.
Office Manager
Chemicals, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
August 18, 2016

“Visco is awesome”

Prosthe software is easy to use and user friendly, the vendor is always helpful when we have any questions or issues. We always get a quick response when we send emails or even call in for help. My rep is especially helpful at going into detail about how something can be done.
ConsI don't have any problems or issues with the product or the vendor
Recommendations to other buyersNone, I think anyone who uses this will see how easy it is to use and how it prepares needed documents and keeps track of inventory accurately.
Source: SoftwareAdvice
August 18, 2016
Diane D.
Consumer Goods, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
November 6, 2014

“VISCO intergration with Quickbooks Online”

ProsWe have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration, all our sales where manually inputted into QB, which was a waste of valuable employee time. I recommend VISCO highly.
ConsThe only thing (which is on our part as well because we have so much customizations) is at times we have little hiccups that need to be resolved.
Recommendations to other buyersIf you have QuickBooks and want to do an integration that you can trust, go with VISCO. We use the VISCO software for our POs and SOs and have it customized, so we can copy if it's a repeat order. This has cut our time by 75% on reorders.
Source: SoftwareAdvice
November 6, 2014
Bradley G.
Inventory Manager
Oil & Energy, Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4.5/5
Features
4/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
September 16, 2016

“BreeAnn's help on a venture”

ProsThe friendliness of the customer service reps. They are always nice and willing to help.
ConsHow many clicks it takes to accomplish a task. Simple task are reduced to laborious assignments because of all the clicks it takes to finish them.
Recommendations to other buyersIt would be highly recommended to think through the complete business life-cycle to determine where this program can fit your needs. After implementing this software, we have been add functionality as we go, which is not very efficient.
Source: SoftwareAdvice
September 16, 2016
James G.
Owner
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 11, 2016

“VISCO Service”

OverallVISCO has not only been very beneficial for my company, but their service is second to none! They are available every day whenever I need support. It has been a GREAT experience!
ProsThis software was configured to fit my exact needs, and at a very competitive price! It really has helped us streamline our processes and simplified the data entry portion of our work.
ConsThat I am not a shareholder . . . . .
Recommendations to other buyersIf your business is within the scope of VISCO, try it! It really has saved us a ton of time and headaches! I highly recommend it.
Source: Capterra
July 11, 2016
Diane D.
Accounting Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 9, 2013

“VISCO and QuickBooks online Intergration”

OverallWe have been using VISCO integration with QuickBooks for two years and it has been a vast improvement to our accounting system. We have had excellent results with VISCO mapping our invoices from their software into QuickBooks Online. There are no errors in posting since all our information is automatically integrated. We can customize our QB reports much more efficiently and detailed by using the integration with VISCO to track sales by salesperson. We especially like that we can track our gross margin by purchase order and salesperson. Prior to our integration all our sales where manually inputted into QB which was a waste of valuable employee time. I recommend VISCO highly. Their support team is one of the best. Quick response to all out inquiries and a team that is willing to work with you to run your company much more efficient.
Source: Capterra
September 9, 2013
Verified Reviewer
Import and Export, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Sotfware”

OverallI have gone from doing every single thing manually to using this software and my work day has become so much easier.
ProsThe ease of use. It didn't take long to learn and figure out when I made an error.
ConsIt doesn't provide me with exactly everything I need. But it's close enough.
Reviewer Source 
Source: Capterra
November 1, 2018
Ali E.
COO
Building Materials, Unspecified
Used the software for: 6-12 months
Overall Rating
4.5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
September 16, 2016

“Stamford Metal Group ”

ProsUser-friendly & great customer service. Happy to work with VISCO for almost a year now.
ConsEasy to use yet packing tons of features tailored just for our needs.
Recommendations to other buyersOnce you have a clear understanding of your industry's need in terms of inventory management, order management, sales management; I am sure Tim & Andy will help you to come up with the perfect solution.
Source: SoftwareAdvice
September 16, 2016
Claudia A.
Distributor Service Manager
Consumer Goods, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
October 17, 2016

“Invoicing”

OverallI didn't remember how to create a "Service invoice" or "Credit Memo"..... With BreeAnn's help it was easy to understand. She wanted to make sure I got it right and made it easy to understand.
ProsVisco is getting better and better. I'm happy to see the results.
ConsI still struggle using Chrome
Source: SoftwareAdvice
October 17, 2016
Andy C.
CFO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
June 23, 2009

“Overall this software has allowed us to grow to new levels without having to add a ton of new staff.”

OverallOverall this software has allowed us to grow to new levels without having to add a ton of new staff.
Pros-Excellent tools to help manage the business. It has the ability to see profit and loss on every shipment which we used to do by hand. -Excellent support-always get questions answered quickly. -Flexible so we can customize around our needs and can mold the system to our business as it grows.
Cons-We had some trouble in the initial implementation. Most of which I attribute to the fact we were coming from a DOS system to the web environment and it took time to adjust.
Source: Capterra
June 23, 2009
Miguel S.
Hospital & Health Care, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
4.5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
November 27, 2013

“Software customization made simple w/ A+ customer service and support.”

ProsThe Visco support team is very helpful and easily accessible any time there's a question, especially at the initial stage of the project adaptation.
ConsIt takes time to fully customize it, but once completed, you won't regret it!
Recommendations to other buyersYou need to have a well-planned out idea of what exactly it is you are needing the software to do for you. It will make the coding much easier and less time consuming.
Source: SoftwareAdvice
November 27, 2013
Michael O.
Consumer Goods, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4.5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
December 9, 2013

“Using Visco for 6 years”

ProsIts integration with QuickBooks and VISCO's ability to customize the system to the way we want to use it.
ConsThe steps for entering container information can be a little time consuming.
Recommendations to other buyersGetting information out of an inventory management system is key; therefore, make sure you evaluate the screens and reports that provide the access to the information.
Source: SoftwareAdvice
December 9, 2013
Mark M.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
July 17, 2009

“VISCO Survey”

OverallSmaller importers with relatively simple business models can benefit from Visco for certain.
ProsSeems to have most useful elements to conduct most business activities
ConsSystem is slow. updates are tedious compared to other solutions at times. Needs to be MUCH more aggressive in getting ahead of the curve for required importer elements like 10+2, etc.
Source: Capterra
July 17, 2009
Neil C.
Sales
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
July 17, 2009

“VISCO Survey”

OverallA user friendly managament tool.
ProsWe are still in the learning process. I am confident we will become more comfortable and avail ourselves of more functions than we are presently accessing
ConsSome technical glitches which are under review by Visco
Source: Capterra
July 17, 2009
Xavier S.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 17, 2009

“VISCO Survey”

OverallGreat to keep your business organized
ProsGreat to make quick decisions and to have all organized
Consslow......
Source: Capterra
July 17, 2009
Tiffanye J.
11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
July 26, 2016

“Visco Commission”

OverallBree Beatty has been the most helpful support member ever! I just started a new job and she has helped me every step of the way. I've never used Visco before and she has become my go to person.
Source: Capterra
July 26, 2016
Lowell T.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
July 17, 2009

“VISCO Survey”

OverallHighly Recommend
ProsVery responsive
ConsNo response
Source: Capterra
July 17, 2009