AssociationVoice

AssociationVoice


3 / 5
5 reviews

Who Uses This Software?

Homeowner associations, residential buildings and management companies.


Average Ratings

5 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AssociationVoice
  • www.associationvoice.com
  • Founded 2000
  • United States

About AssociationVoice

AssociationVoice, the leading technology provider to communities and management companies since 2000. Whether you are a single community association or a large management company with many associations, we have an easy-to-use, world-class Web solution that will save you time, money and headaches. With over 10,000 communities just like yours currently under management, you can count on AssociationVoice to deliver results for you 100% Guaranteed.


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AssociationVoice Features

  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

AssociationVoice Reviews Recently Reviewed!


Horrible Support

Jul 21, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Average features. Priced fairly low (now I know why). Fairly Intuitive. Menus are ability to search docs is nice. Online registration is good.

Cons: We changed our payment services provider and contacted support a month before the cut over date. Calls to support and opening tickets went unnoticed. It is impossible to reach a live person. As the date came closer, we reached out to our Implantation Coordinator. After two weeks the response back was That's not my job, call your account representative. Still nothing. Opening support tickets did nothing. Our cut over date arrived and we managed to fix the main menu's link ourselves, but the dropdown still cannot be updated. An email forwarded to the Director of Customer Care, went unanswered. And we are still waiting for a call from support or anyone. Since this affects our HOA revenue, it should have been high priority. If called I would never recommend this vendor and would be happy to share our experience with any potential customers. Still Waiting.

Customer Service???

Nov 20, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

Pros: The ease of not having to switch to another company.

Cons: The people behind the software are really the problem.

Overall: The product is fine, but if you ever need to speak with someone, it won't happen. I have not once had a smooth interaction with this company. Thankfully, I've only had to call them twice in the past year, but both times took more time and effort on my part than should ever need to be exerted. The first time, it took calling NUMEROUS times over a week, then finally getting clever and reaching out to the sales department, they always answer. The second time, currently dealing with, I have called and left 5 messages over two months. Still nothing. I've sent an email, nothing. If you want a service that you can never speak or correspond with anyone, pick them, otherwise, run.

ok but not great

Jul 10, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Site is organized well

can assign permission levels based on folder

has Board Member and Committe Member features

Cons: document sort oldest first,

resident directory sorts on first name

template looks appropriate for retirement home, cannot change

no support for contractor rating or voting

Overall: Website administrator for 285 resident HOA. I am a retired software engineer and volunteered to administrator the HOA website for our community.

Recommendations to other buyers: Ok for basic need

Vendor Response

by AssociationVoice on December 12, 2016

I'm sorry you were less than wowed with our services. We do have some of the features that you seemed to have issues with and I would be happy to have one of our support reps contact you directly to assist with this process.

Support service is terrible.

Aug 02, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It is relatively easy to use and post things on the site.

Cons: There is virtually no customer support. It can take between weeks and months for them to ever answer a question.

Overall: Would not go this way again.

Update on Restore Comments....

Aug 01, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use

Easy to Train

All documents are in one place

Everything we need as an association is here

Cons: Dates are oldest first (who does that?)

Service is spotty

HOWEVER, after I posted my frustrations, the manager of customer service was right on it and the data was restored this very day. Can't ask for better than that except that their process be better so there was no need to escalate. They heard and are learning!

Overall: It takes a condo association into this era!