Top Producer Systems

TOP PRODUCER


3 / 5
37 reviews


Average Ratings

37 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $24.95/month
  • Pricing Details
    Three packages available.
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Top Producer Systems
  • www.topproducer.com/

About TOP PRODUCER

Contact management, scheduling, marketing, and listing management tools.


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TOP PRODUCER Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

TOP PRODUCER Reviews Recently Reviewed!


Top Producer user for 11+ Years - Great All Encompassing Real Estate Database Management Tool.

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about Top Producer is the ability to customize the content that is within it. You are able to build your systems, action plans, listing plans, closing plans and follow up campaigns all in one spot. What I have found when working with a team of agents over the past 11 years is that when building systems, the best thing to do is to have them all in one place - Top Producer does that. You can grow your business and/or team as big as you want - Top Producer is scale-able by being able to add users (either admin or agents). Our team would be lost with out it.

Cons: Some of the content in Top Producer is a little dated or irrelevant. We use all custom content that we have built so it is really a non-issue for us.

Overall: Our whole database, follow up systems, listing systems, closing systems and business is in Top Producer. We use Top Producer to remind us to stay in front of our prospects and clients - and to ensure we do not drop the ball with anything. Great software at an affordable price!

Great CRM that is capable of SO much more than you'd think!

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is definitely the "Cadillac" of all CRM software as far as I'm concerned. I'm in Real Estate and have dabbled in several different CRM's. So many are determined to "dumb it down" so much that it doesn't have all the items you need to keep track of and some are determined to make the system super confusing it seems. Top Producer is a robust CRM that can put action plans into place, keep track of birthdays/anniversaries for a main contact/spouse/kids/etc., integrate with leads coming in. and so much more.

Cons: The only con I can really state is that some people may find that it's such a robust system, they may get overwhelmed initially. My main advice is to review their help section. There are several how-to videos and topics that can help in almost any area.

Great for closing coordination and follow ups with reminders via email. Not as many features & functions in the ways of mobile notifications and access compared to competitors.

Jun 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The closing coordination plans and ability to customize them as well as the option to create all your own personalized follow up plans to meet the needs of your clients depending on your pipeline and where you are acquiring leads.

Cons: The lack of mobile friendly access & functions. It would be a game changer if top producer could have follow up activities sent as text reminders directly to your cell phone with the ability to open the action with the notes directly from your phone. Most agents are on the go all the time and this would be AWESOME.

Great product once you learn how to use it!

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a great product with great customer service and tutorial videos! If you have a database this is a must have to keep track of everyone! You can mass email, tag your customers with different tags explaining what kind of customer they are, search for contacts, save birthdays, and so much more!

Cons: It takes awhile to get used to this software and there is just so much to learn! Luckily there is the internet and tutorials to teach you!

Capterra loader

Top Producer CRM is great for real estate teams

Nov 21, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer support at Top Producer is friendly, knowledgeable, and professional. The software is easy to use once it's set up. Tasks can be assigned to assistants or agents and easily changed when there's turnover on the team.

Cons: Scheduling by date can be complicated for long term action plans, like annual/holiday marketing plans. Set up can be a beast but this likely the case with any new CRM set up.

Overall: Team collaboration and task management. Listing management.

Works, but it's outdated

Nov 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: It's a good way to have all of your contacts in one place and for all of them to be organized, grouped, subgrouped, and also have them on campaigns.

Cons: It appears very dated and is not user friendly. There are many features that you have to dig for to find and template editing takes too many steps. If someone who was not tech savvy was trying to use this CRM, they would need to have several trainings in order to begin to grasp it.

Top Producer Makes Marketing EASY!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that I can input my client database and set them up on drip campaigns to come my name in front of them. The software is easy to Navigate and has tons of Tools to assist you in your CRM management.

Cons: I have enjoyed using Top Producer to stay in contact with my database throughout the years, and I don't have any dislikes with the software.

It was a great system. Just a little dated as far as looks.

Mar 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Great CRM and great for long term follow up. It had daily reminders, it sent out emails to leads I had not been able to make phone contact with.

Cons: It seemed dated, the system was great but the looks and ease of use wasn't great. It didnt seem to flow to easily.

Overall: I got a couple deals from it.

Excellent for task management, but stick with an outside email client

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping contacts organized is easy

Assigning contacts to groups simplifies tracking where each client is at in the sales funnel

Calls, tasks, and action plans keep every day organized and help ensure every step is accounted for

Cons: Very poor email interface:

Unable to view full headers (VERY IMPORTANT when sussing out scams and phishing attempts)

Unable to group-email when using an email task and template, resulting in unnecessary copying and pasting

Unable to search emails (this feature has never worked)

Unable to Mark as Unread

Unable to nest threads and view as conversations

Lots of good stuff, but we have moved on!

Jun 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like how we could change the dates of tasks easily and build plans where one tasks doesn't start until one is completed.

Cons: So many things I don't like, it was not an "easy" program to use. We had used it in 2011 and switched, we tried to go back and it was the exact same as 2011 and still not easy to use.

Good leads!

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the market snapshots that get sent out to the leads in the system. These snapshots help put the home with a great picture in the face of the leads. Being able to integrate with our main CRM is a big plus as well. The leads are valid and ready whenever we give them a call from here.

Stay on Top

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The software keeps all contacts and transactions neatly organized. It is a great program for anyone looking for a single program to keep everything organized and help stay on top of your contacts. You're able to keep notes on everything. You could even set up email campaigns to clients. Overall, the functionality of the program is good.

Cons: It was a bit confusing and challenging to get used to. Set up was a little painful, but once it was all done, the program got much smoother and easier to use.

Overall: If you are looking for an overall CRM that helps you stay on top of all your contacts and transactions, this is it.

Stay away from Top Producer and their products

Oct 17, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: The sales department are crooked, they have been charging me for something I cancelled months ago and they won't stop. I had to physically threaten to file suit and had my attorney get after them. What a bunch of losers. They really need a better system for handling complaints too. Avoid Top Producer at all costs.

Cons: The worst thing about them is their customer service, they are useless. I tried to cancel snap shot after their "free trial" but they still charged me and these people kept billing me for months. Then they claimed that I was under an implied contract, which I did not agree to. I did not a sign a contract or agree to anything in writing online. Their business practices are shoddy and crooked and I wouldn't recommend them to anyone. Do not contact their service go to the corporate headquarters of Move. That is not good business practice. Don't say "free trial" but then your customer cannot get out of being charged at the end of the period!

Top producer not working with MLS

Jan 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: At the beginning I liked most of the features that it offered, contact management, letter and e-mail campaigns, CMA and flyers.

Cons: I have been using this system for over 13 years and have had issues in the past with a several functions of their system. Now their system in not communicating with my MLS board which has been going on for over a month. When I call they tell me that they have a ticket open and that the development team is working on it and can not tel me anymore about the issues or when it will be completed. The purpose of this system is to make our jobs easier not harder. They have no issues collecting the fees to use the system but not able to make it work properly.

This program was easy to navigate and keep track of new clients and transactions in progress.

May 11, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy this was to use, it was easy to import data I already had in use, and easy to update and add information

Cons: It was hard to access the template library to create custom postcards and flyers. The program kept telling me I had to download data that i had already downloaded

OLD SCHOOL CRM

Apr 24, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: It has MOST of all the information you would like to keep on file and has some good marketign tools.

Cons: Getting information out of this software is a NIGHTMARE!! It really makes it so once you have used it for a few years you kinda have to KEEP it or do a lot of work to move away from it all together!!

Happily Surprised

Feb 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much to offer in this product. Their support has been wonderful. Each time I call or have an appointment, I learn so much! I've had this about 3 weeks now and feel like there's still so many great uses it has to learn. Still putting it to full use.

Cons: I came from having nothing, so it's been a lot to learn and it's not always intuitive, but they do have excellent support to help you through it.

Great for storing contacts/notes

Apr 20, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is great for storing contacts with notes and importing contacts. You can also send emails through it so that is great.

Cons: It is definitely a tad outdated. You can definitely find cleaner more modern software. If their software doesn't integrate with other software it is a pain.

Top Producer is JUNK

Oct 09, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: If you're a busy professional and need contact management software that actually works, run, don't walk, away from Top Producer. The most common use of contact management software is to be able to export contacts for use in mailing. The software has 2 different means of entering addresses, which are inconsistent. The first way, you just enter the address. The second option forces you to enter the address number, street, etc. into separate fields. The unsuspecting user can easily end up with an exported file in which sometimes the address is in one field and sometimes parsed out. Top Producer staff claim this is a known bug and that their developers are "working" on it. This problem has had to have existed for at least 10 years and yet they're "working" on it. The employee, with whom I spoke, said all software has bugs, but not all software has MAJOR BUGS that go unaddressed. If you're faced with this problem when exporting your contacts, YOU are forced to take the time to fix the resulting spreadsheet yourself. So then, why are you paying these idiots to store your contact management software?

Pros: There is very little to like about Top Producer. Their support is slow - you can sit on hold for 20 minutes while they "research" your problem.

Cons: Software does not function as-advertised. I wouldn't recommend it if it were free. It's going to cost me probably a dozen hours or so to manually fix the errors in their software.

Very dated software!!

Sep 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: kept track of total transactions thats about the only thing positive i can say

Cons: Very dated software!!! You haven't updated the system in over a decade!!

All in One Tracking

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can group my clients, track my correspondance, automatically keep them informed on the market, and set up listing and closing checklists. No more lost contacts. Now I can be the realtor that I truly strive to be for all my clients.

Cons: There is always a learning curve. I do wish I could make that shorter, but the customer support has been great.

They Only Care About Collecting Your Monthly Payment!!

Apr 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Horrible experience trying to cancel this product! They stated they didn't have the cancellation on record and would not give a refund of the months that I had not even used the system even though they could see that I had not logged in.

Cons: I called and cancelled however they continued to bill me for months after! I called again to cancel and asked for a refund. They could tell me the last date I signed in but refused to give me a refund for more than one month even though several months had gone by! If you cancel make them stay on the phone with you until you receive a confirmation email!! I will NEVER refer anyone to use this company due to their bad business!

Top Producer Systems

Mar 15, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: I am an Broker that had used TP many years ago when CRMs were first coming out. I recently went thru six months of CRM evaluations, including TP, looking for a quality system that was user friendly as well as productive. When I went online to check out other agents comments they were all over the map positive as well as very negative. First sign that I ignored! So, I gave them the benefit of the doubt and talked with their online sales person that was very friendly. He said that I could have a short term trial period. So, I signed up and started applying their product. Bottom line, the system is a cobbled together group of programs that were not developed internally together and do not function well together. When you see so many glowing testimonials on line, I have learned that means there is a large mess that they are trying to mask. Once they get your account number, they are not keepers of promises are not friendly whatsoever. Overall a very poor product, with poor customer service, feeding on unsuspecting and trusting agents. This is without a doubt the worst Real Estate related organization that I have ever dealt with in my 26 years of practice. There are many CRMs available that you can trust and provide much easier to "work with" product.

Not impressed

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Availability to keep all contacts in one place.

Cons: The marketing material was not as expected.

Overall: Unfortunately, we had to cancel our subscription. It just wasn't a good fit for our office or goals.

Must have

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you have multiple deals going on, this is a must have to keep you organized! Love that it sends you reminders about dates, and when stuff is due.

Cons: Haven't been using the program long enough to have any real complaints. The inputting of back data is taking a while

Capterra loader

Top Producer's Market Snapshot seldom works and failed again this weekend. No support to resolve.

Dec 10, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing that is positive. Avoid Top Producer, Market Snapshot offering. I really cannot think about any Pros.

Cons: Market Snapshot offering breaks down almost every weekend and no support on weekend. Top Producer is very old and does not keep up with competition. Also expensive

Overall: No real benefit. Top Producer is old and clunky and expensive. Support is very poor.

Simple but a bit dated

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The pro for this software is how simple it was to use. Basic data entry and does exactly what I need.

Cons: The con for this software is a bit dated and does not do as much as the current crms in the crm world. This imperfection does not kill the deal though.

Cost Effective

Nov 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used Top Producer for at least 10 years and have used several of their by products. I find them to be very effective for what I need. In ten years I only have had one incident that was not favorable and that was because of a customer service representative. Recently I was tempted to go with another CRM because it was part of a training program that I was taking. However, I decided that I would stay with Top Producer because it was more cost effective and actually offered more for less money.

Don't Waste Your Money

Jul 27, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Offers a place to organize real estate transactions. You can enter parties to the transaction such as title companies and other agents.

Cons: The software cannot sync to Google Contacts so therefore I lost clients by not being able to reach them when I was on the road. The contacts did not make it to my phone unless we got on the phone with help each time a new contact was added. This cost me business and the support staff did not take the issue seriously.

System also cannot handle email blasts of documents.

Extremely Dated and Specific to Traditional Households

Jul 09, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I really like the idea of action plans that can be set for each prospect on the fly. So you can designate, say, a 6-month buyer action plan or a 3-year seller action plan.

Cons: Working in an international city, it was difficult to put my clients in the proper fields as their address fields do not support international addresses. The way family members are buried within one contact record is also problematic for me. And overall the user experience is dated.

DO NOT USE THIS CRM PERIOD!!!!

Oct 26, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: As an instructor for trying to find leads and keeping track of them I do not recommend this product

Pros: When you decide on a cream you need great customer support they do not have customer support at all once you sign the contract

Cons: They're very nice and presentable during the signing of the contract but after they got you in the sale there's no customer service to speak of whatsoever I would recommend trying to find a different CRM to use

Choice of Top Producers

Apr 25, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a Real Estate Coach I have and use both Top Producer and Infusionsoft. Top Producers use the Top Producer CRM to run their entire business. It is a very powerful tool that you will need help setting up. Once it is set up there are many everyday tasks that can be automated to get you to the next level.

Horrible Company

Oct 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I don't like anything about this product I feel like I'm being held hostage

Cons: The service is a joke all they care about is collecting money every month

Overall: Horrible!!! I signed up for it thinking it would be great and t no time did they tell me I was locked into a contract. Now I haven't used it in over 6 months but they still want me to pay for a year before I can cancel

Automate for more profitability

Oct 03, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I love Top Producer CRM, the main reason being their drip system for contacting leads, clients and past clients. Pre-written emails, letters and prompts for when to perform the tasks is unbeatable. Don't miss a step closing clients.

Organizational Tool

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It is useful for organization purposes and generating reports. I enjoy seeing the visual sales pipeline fo each of my leads and I love the plans I can assign to each lead.

Cons: It is difficult for non-tech savvy people to use. There should be additional tutorial videos included in the subscription.

It was included for free with another product, but I can't imagine paying for it.

Oct 12, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: In theory, this program would provide helpful organizational features to help agents keep track of deadlines and other tasks.

Cons: It seems glitchy and difficult to use on a mobile platform. Most agents will need the full functionality on their phones, and have a low tolerance for program errors so I doubt this is something the agents in my office will utilize.

I have only started using this recently and I have been working on setting it up for a company.

Aug 08, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It is great hat it does a lot go things automatically because real estate agents have a hard time keeping track of everything they have going on all the time.

Cons: It seems really outdated both visually and in its functionality too. The website looks like it is still in the 90's, so it could definitely use some updates.