# Page 2 | EZBIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is EZBIS the right Chiropractic solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/27270/EZBIS/reviews

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EZBIS

4.6 (159)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of EZBIS

## Showing most helpful reviews

Showing 26-50 of 159 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MV

Michael V.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Just get it"

October 31, 2025

5.0

We had a great experience with EZBis. The service was great. When our computer was down due to hardware or software we had a resolution within mins. If there was ever an update it was prescheduled and done over a weekend or at night to keep the prectictioner from not having to alter schedules to keep people working and our offices flowing. Never had issues with security or hacking stories, I can’t say enough about customer support. All the tech were very nice and efficient. We went from written appointment book to EZBis (this was years ago) so the set up was just like we were use to in the old style appointment book that allowed you to go into the many individual accounts from that page such as billing and payment and of course future scheduling. Great experience I’m expecting with the future upgrade with AI it will only get better and much more user friendly

Pros

They have the no frills basics down in running an office. What I appreciated I was able to make alterations to the common statements in the pre inserted letters, notes etc… to the way I like to report things making my responses not look like they were canned

Cons

Notes is always, better way to integrate things like back and neck index into the notes, that is being done but better uniformly instead of looking like it was jammed in. I’m sure with the recent update with AI that has already been resolved

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

Simpler to use and it was a little cheaper

Review Source

Response from EZBIS

November 3, 2025

Dr. Michael, we are glad to hear you have enjoyed your experience with the EZBIS software and our team! We appreciate you being a long-standing EZBIS customer. Thank you!

DR

Douglas R.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Client since 1990"

November 19, 2025

5.0

I have been a client of EZBIS since 1990 and I plan to stay a client until my retirement. It has brought and kept my clinic with the times: especially with all the changes over the years.

Pros

The program has grown with my practice and has kept up with all compliance parameters. I was able to add and subtract locations and establish additional businesses within my umbrella of business. The features of the software allowed for both the billing of services and payments of services rendered to be easily tracked. I felt, after dealing with the customer support for my client form customization was the best value for money spent.

Cons

Finding the true and clean balance of services rendered is sometimes difficult to track due to clients that change insurances mid treatment phase.

Review Source

Response from EZBIS

November 21, 2025

Thank you for the five-star review, Dr. Douglas! We appreciate you as a long-standing customer. It has been our pleasure to support your clinic and grow with you all of these years!

KS

Kelley S.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Highly recommend!"

October 1, 2025

5.0

Excellent. I used this software as a billing manager, and when I became the practice manager at a new chiropractic clinic, I persuaded the \[sensitive content hidden\] to switch programs and purchase EZBis. The \[sensitive content hidden\] is very pleased.

Pros

EZBis is very user friendly and helps make our clinic run smoothly. Every module works with each other so there is no double entry.

Cons

Creating your own reports in the survey generator is a little tricky, but once you know how to use it, it is easier.

Switched from

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)

Horrible reporting function within this program.

Review Source

Response from EZBIS

October 3, 2025

Thank you, Kelley, for the 5-star review and positive feedback! It has been our pleasure to assist you and Inner Health Chiropractic. We look forward to continually supporting you!

Lonny R. M.  
Chiropractor and owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I love EZBis"

March 17, 2025

5.0

I have always appreciated the customer service EZBis provides. I have the maintenance agreement and consistently get good responses and help with the software. There are very few problems with EZBis and they are good to catch glitches and get them fixed ASAP.

Pros

The features of EZBis are very easy to use and I have used EZBis for around 30 years.

Cons

We do a lot of nutrition sales and I like being able to enter our products into the system. I do wish there was a way to track sales of individual products better.

Review Source

Response from EZBIS

March 19, 2025

We are very happy to have you with us for 30 years! It has been our pleasure to assist you with all of your EZBIS needs. Actually, we can assist you to easily track the sales of your inventory items; you may call customer service to do so!

CM

Cody M.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Don't waste time or money with other companies"

June 30, 2025

5.0

Overall, everything has been exceptional. I can't say enough good things about the support they offer.

Pros

The customer service and support are top tier. I have never had an unpleasant conversation with anyone who works there, and they always go above and beyond to help.

Cons

Implementing an unfamiliar software takes a little time to get used to, but once you become familiar, it is very easy to utilize.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Frequent issues with the software functioning correctly and terrible customer service.

Review Source

Response from EZBIS

July 1, 2025

Thank you for the very kind review. At EZBIS, we put our customers first. Our goal is to provide a software product that reduces the time and effort it takes to run a chiropractic office. We also strive to provide the absolute best customer service and support. Thank you for putting your trust in us.

DE

Dana E.  
Owner operator Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZ bis review"

March 17, 2025

5.0

Good. They were extremely helpful during the clearinghouse shutdown and still assist with more than just the software service. Their staff is friendly and follows through on cases when they don't have the answer offhand. They've been able to keep up with most of the healthcare industry changes over the course of the last 5 years.

Pros

Phone customer service and the representatives that assist with the product.

Cons

no signed consent forms with intake paperwork.

Alternatives considered

[Medisoft](https://www.capterra.com/p/266691/Medisoft/)

Reason for choosing EZBIS

price comparison was much more affordable through EZBis

Review Source

Response from EZBIS

March 20, 2025

Thank you, Dana! It has been our pleasure to support you and Dr. Eickenberg. Stay tuned for an update that adds digital signing of forms!

TS

Thomas S.  
Owner and Medical Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Owner/Clinic Director "

March 18, 2025

5.0

Very pleased!! We have had numerous software vendors over the years trying hard for our business but after they go under we say Thank God we didn’t switch out of EZBIS.

Pros

Customer service! We're 33 yr. customers

Cons

Nothing as over the years EZBIS has been very responsive to our software improvement requests.

Review Source

Response from EZBIS

March 18, 2025

Thank you for your kind review! On behalf of the EZBIS team, it has been a pleasure supporting you for 33 years! We strive to create the best chiropractic software with the best customer service in the industry.

JS

Jill S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent Customer Service"

May 24, 2024

5.0

We have been loyal to EZBIS for over 25 years because of their great customer serivce.

Pros

I don't have to call often, but when I do have questions the support team is always fast, friendly and very helpful.

Cons

I wish the extra modules were not so expensive to upgrade to. And I do wish they still did in person training seminars.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Review Source

Response from EZBIS

June 4, 2024

Hi, Jill! Thank you for your excellent review! We are happy to support you! We suspended our live training seminars during Covid. We anticipate restarting them in the very near future. We will inform you when a seminar is near you!

DJO

Dr John O.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "EZ Bis Review"

October 13, 2023

5.0

It has overall been a good experience. When we first started using EZ Bis it would have been very helpful to have been told to get both Front Desk and Collection Desk modules at the very beginning. Have to change to OPEN ITEM accounts a couple of years later when we added Collection Desk was a bit complicated, especially reconciling the old insurance claim information.

Pros

Being able to call and speak directly to customer support is extremely helpful!

Cons

When using the Front Desk or Collection Desk modules, it would be very helpful when exiting from a patient's account and searching for another patient with the Select Patient search window, that it would go DIRECTLY back to the same letter of the last name of that previous patient. Example if the last name begins with S, when exiting that patient's account, the window should go directly back to the names that begin with S. This especially occurs when reviewing ERAs because they are listed alphabetically.

Reason for choosing EZBIS

The fair price and ability to have same day live customer support were very important factors.

Review Source

Response from EZBIS

October 16, 2023

Thank you for the review Dr. O, we appreciate your business. Your lack of knowledge concerning certain modules is a fair complaint. Our sales team could have done a better job to educate you on the various modules and how they work hand in hand. However, since your purchase of the software over 10 yrs ago we have created new "packages" to include particular modules to help in these areas mentioned. We also have "a la carte" pricing as well for those clinics that wish to build as they go.

CZ

Caitlin Z.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great customer service!"

October 3, 2023

4.0

Great overall experience!

Pros

EZBIS may not be as attractive of a product or as well known as other chiropractic softwares, but it far exceeds all other options out there in regard to functionality and customer service. We have been with them since our office opened and they're so responsive. They're always working to improve their product and ask for feedback regularly from their customers. I love how personable the staff is. I know the majority of the people that answer the phone when I call. They take customer satisfaction very seriously and truly care about their customers.

Cons

The ease of functionality in regard to the patient aspects (text reminders, outdated-looking and difficult to use portal) could use some improvement. The EHR could be a bit more user-friendly and have more options for notes reports (bullet point format instead of narrative format, etc.) Overall, EZBIS far surpasses all other options out there.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

My parents' office uses EZBIS and I had grown up with it so I was comfortable with the layout and functionality. It just made the most sense when we were opening our office.

Review Source

Response from EZBIS

October 4, 2023

Thank you for the great review Caitlin. We would love to gain some insight on what you have in mind to improve the patient portal and the texting features. These are things on the list that we are currently enhancing. Also, I believe that the notes format can be modified to do what you suggest. Please give us a call to get assistance with that.

DM

DONALD M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "WHY YOU SHOULD CONSIDER EZBIS FOR YOUR CLINIC"

December 20, 2023

5.0

EXCEPTIONAL! HAVE BEEN WITH TWO OTHER COMPANIES EARLIER IN MY CAREER OVER THE PAST 29 YEARS AND HAVE BEEN WITH EZ-BIS FOR THE PAST 20 YEARS. NO CHANCE I WOULD EVER SWITCH BACK TO THE OTHER TWO SOFTWARE PROGRAMS AFTER THE EXPERIENCE AND SUPPORT WE HAVE HAD WITH EZ-BIZ. EZ-BIS HAS OUT PERFORMED AND LISTENED TO THE END USERS ON IMPLEMENTING NEW ADDITIONS AS WE NEEDED THEM OR SUGGESTED. EXCEPTIONAL SALE TEAM AND TECH SUPPORT. WE HAVE NEVER HAD A CHALLENGE, QUESTION, OR NEED, THAT THEY HAVE NOT BEEN ABLE TO RESOLVE.

Pros

1\. SALES AND TECH SUPPORT IS EXCEPTIONAL! ALWAYS THERE FOR YOU WITH ANY QUESTION OR CONCERN. 2. PRODUCTS ARE GREAT! FROM THE FRONT DESK MODULE TO THE BILLING AND COLLECTIONS MODULE ALL EASY TO IMPLEMENT AND SUPPORT IS A PHONE CALL AWAY IF YOU HAVE QUESTIONS. IF YOU ARE JUST STARTING OUT OR HAVE 6 DOCTORS IN YOUR CLINIC , THEY HAVE A SOLUTION TO FIT YOUR NEEDS. 3. SOAP NOTES IS VERY INCLUSIVE BUT STILL A BIT TO UNDERSTAND AND IMPLEMENT. ONCE DONE IT WORKS PRETTY WELL.

Cons

1\. STILL NEED TO WORK ON THE SOAP NOTES FORMAT AND EXAMS. MAKE IT MORE USER FRIENDLY TO IMPLEMENT AND CUSTOMIZE. MAKE IT MORE BROAD BASE FOR VOICE DICTATION IN EACH AREA OF THE SOAP NOTE.

Reason for choosing EZBIS

BETTER SUPPORT AND PRODUCTS. SALE S AND TECH SUPPORT HAS BEEN EXCEPTIONAL!

Switched from

[DbCom](https://www.capterra.com/p/159713/EQube/)

NEED OF A BETTER SYSTEM AND SUPPORT. THE FIRST TWO SOFTWARE SYSTEMS I DID NOT HAVE THE AUTHORITY TO CHANGE OUT AT THE TIME. ONCE I DID,THERE WAS NO LOOKING BACK AND EZ-BIS WAS THE SOFTWARE WE RAN TOO. HAD BEEN EXPOSED TO EZ-BIS SOFTWARE DURING MY INTERNSHIP AND ALWAYS REMEMBERED THAT IT HAD BEEN A GOOD RELIABLE SOFTWARE.

Review Source

Response from EZBIS

December 22, 2023

Wow! Dr. Donald we are overjoyed by the impression we have left with you and your team. We want to make sure our customers are happy and are thrilled to read reviews like these. We hear you guys and we will continue to work hard for you.

JS

James S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "20+ years of using EZ Bis"

October 4, 2023

5.0

Whenever we have had software issues, we are able to call EZ Bis and someone is always able to fix the problem. The software is always being upgraded and improved.

Pros

The appointment book is great! I have multiple providers in the office so each provider can look at their patient appointments or view the entire clinic schedule. EZ Bis is always upgrading and making improvements and adding new features. Now our patients can communicate directly via text with the front desk appointment book. We are able to run hundreds of different reports.

Cons

I do not use the ERH module, but I believe it has had multiple improvements over the years.

Alternatives considered

[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

EZ Bis was more affordable and it was recommended by other chiropractors!

Review Source

Response from EZBIS

October 5, 2023

Dr. J thank you for your many years of support for our software. We love our customers and it's exciting to see that we are helping you in many areas of your practice. You are correct to say our EHR program has come a long way from 17 yrs ago when you first tried it out. We've added so many features such as body charts and dictation and Medicare check lists, you should call for a Demo.

DW

Debra W.  
Insurance Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZBIS now and in the future "

September 19, 2023

4.0

Pros

I believe customer service is the number one thing I value the most regarding EZBIS. We are currently working with EZBIS to implement our office soap notes electronically into the patients account within the EZBIS program so that we will be able to send them with electronic billing. EZBIS is open to new ideas and allows our office to grow and improve with the program.

Cons

I would like to see some improvements under the conditions tab. When I enter an updated diagnosis that is dated, I would like for it to automatically be applied to the patients date of service and each procedure as it relates to the corresponding date of diagnosis. As the program operates now I have to manually add the updated diagnosis to each procedure from the date of the diagnosis to present.

Review Source

Response from EZBIS

September 21, 2023

Hi Debra, thank you for the review. Our customer service team works hard to provide quality assistance to our customers. Regarding the condition/diagnosis, what you describe sounds like a training issue. You're putting the cart before the horse, so to speak. Give our support team a call and we will show you a simple trick to get this working for you automatically. Once you get the hang of things this part will be a breeze for your team.

EO

Emily O.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "EZ Bis Review"

October 24, 2023

4.0

Pros

One of my favorite features is the group scheduling option. We have treatment plans that can be three times weekly for 4-5 weeks and the ease of scheduling all the appointments of once is very efficient.

Cons

There are two areas specifically I would like to see improved upon. One is when entering patient medications into EHR the list of medications is MG specific and MANY MANY of our patients NEVER list that and typically do not even know themselves. It would be nice if there were just an option with the name of the medication only and also you cannot move forward until the date medication was started was entered that is another thing patients do not always know. If that was just an option to enter and not a requirement it would make entering the information much more correct. Also in the EHR there is limited space for symptoms and you cannot remove any symptoms to make room for new ones if they have been used. Specific to us there may have been used once many many years ago but we know we do not use it, it would be nice to be able to remove to make room for symptoms that need to be added.

Review Source

Response from EZBIS

October 26, 2023

Hi Emily, thanks for your review. There are a couple flags going off here as I read these issues you are having. MG specific was an old requirement for MIPS clinics, which you guys are still licensed and never called in to remove after notifying clinics that this was no longer a requirement (some clinics wanted to keep the old settings). Please call the office to get an update to your software. The EHR program works much smoother without those old settings.

DP

Deborah P.  
Director/Accounts Manager  
Medical Practice  
Used the software for: 2+ years

### "Easiest Software and the Could Option is sensational."

October 4, 2023

5.0

I have worked with EZbis since the 1980"s and this product has been so advanced and is a one stop shop. Billing -Collections, Front desk signing in electronically, working with the credit card company with ease via Front desk and Batch entry, letters, texting, reminders, and most of all verifying insurance instantly. The reports and statistics are outstanding as well so that the doctor can see what he doing monthly. The inventory scanning and using barcode scanner is fabulous as well..

Pros

The ease of use and the functionality that EZ Bis offers is outstanding. The Cloud version is hands down the best option. Billing and Collections has been simplified and makes the product simple to use and teach. There are many software programs on the market and this one for our doctors office has been fantastic! We are looking forward to even more advancements in the program. There is no reason not to use this product and EZ Bis support- No excuses! This will help any business stay over 90% collected as well.

Cons

I only wish that there was a Doc-u sign availability so that the docs could import their forms the way they like them and we would have the patients sign them and interface, then we could load them directly into the account.

Reason for choosing EZBIS

It was proven.......

Review Source

Response from EZBIS

October 9, 2023

Debbie thank you so much for the review and your referrals. We couldn't do all this without our amazing customers pushing us to keep going further. We love the challenges and the cheers! Great news; your wish for electronic signatures has made the list and is coming soon.

AS

Andrew S.  
President and CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Pros and Cons"

December 19, 2023

3.0

5 out 10. You get what you pay for. A mediocre EHR software.

Pros

Scheduling patients application has always been the best feature on this software.

Cons

SOAP note taking is outdated, normal values are incorrect, ease of use is poor.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

Cost for software, familiarity of use in the past

Switched from

[Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/)

Cost, familiarity with EZ Bis from use in the past

Review Source

Response from EZBIS

December 20, 2023

Hi Andrew. Sorry to hear you are struggling with our EHR. Our records show, since you returned to our software, you have not called in for help very much on this topic. We'd like to help you! Please keep in mind our support team and training are here for you whenever you need. You stated "normal values" are incorrect. Please give us a call to give us details so we can look into this for you promptly.

JV

Jeff V.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Could be a lot better"

July 2, 2021

3.0

It's okay. I'm not about to rave to a colleague about how awesome this software is because there is a lot of room for improvement. It looks like you have everything you might need but I wonder if the speed and functionality of the software is affected by how much stuff you have in it. I would love to drop off a lot of things if I could get it to run faster.

Pros

I like that it has access to the ICD-10 codes.

Cons

1\. It's too slow!!! - I sit there and click a tab and wait and watch the blue circle spin while it loads up. I had hoped to have a software that I could use in real time while a patient is in front of me but the process is too slow and cumbersome to do that so I have to write my notes later on which is not ideal. 2. There's too much- The SOAP notes program has so many features that I don't use. Maybe they are good in a super large office but not ours. I would estimate that I don't use about 60-70% of the features. Mostly because the software takes too long. 3. It's not portable- I had hoped to have a program that I could take with me from room to room so that I could do the notes in real time on a tablet or something like that. Unfortunately this isn't the case. 4. Training- I was not impressed with the in-person training session. Much of what I do on this product, I feel that I had to learn myself.

Reason for choosing EZBIS

We chose EZ-Biz solely because we utilize your billing software so it was easier to integrate. If I were starting from scratch in an office that didn't use EZ biz for billing I would likely look for a different product. Knowing what I know now, If I had it to do over, I would have kept EZ biz for billing but would go with a different software for chart notes. Sorry, that's just the truth.

Review Source

Response from EZBIS

July 8, 2021

Dr. V, it sounds like something is not right. The software should not be sluggish as you describe. The performance is excellent for our other users. Also, it is definitely possible to have the mobility that you are looking for. Please give us a call so that we can determine what is causing the slowness and to show you how to make EZBIS mobile.

JC

John C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good value for the money"

October 10, 2023

4.0

I like the people and the options to buy modules. I trust them.

Pros

It allows me to automate most tasks. Scheduling, Accounting, and Report functions work well.

Cons

Report writing is "canned" software impression. I was able to customize features to the report that worked out well.

Reason for choosing EZBIS

Implementation and modular design.

Review Source

Response from EZBIS

October 12, 2023

Hi John, thank you for your review. In today's world, insurance companies expect doctors to be using electronic health records systems, creating computer-generated notes. However, there are many ways in EZBIS that you can change the grammar and phrasing of the notes to match your own writing style, including the ability to dictate the notes in your own words.

KT

Karina T.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Have been happy with EZ Bis for over 20 years"

October 4, 2023

4.0

Pros

In a Chiropractic office, this software is invaluable. It is very user friendly and easy to train new employees on. They certainly have the best customer service in the business, very polite and very responsive. We have been happy for decades now!

Cons

Have requested on multiple occasions now to have an update where the system will allow billing single date per claim or multiple dates per claim to run PER insurance company rather than all or nothing. It is VERY costly and VERY time consuming to find and print out EOB's when only (1) insurance company we handle needs one date per claim. This request seems fairly simple, but has yet to be addressed.

Review Source

Response from EZBIS

October 5, 2023

Hey Karina. Thanks you for your long time business. As you know enhancements can take time depending on the need and complexity. I am happy to report that your idea is being actively discussed with our team and hopefully a resolution can be reached soon

LH

Lauren H.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Customer Service"

August 30, 2023

4.0

We have used EZBis since 2014 and have valued the ease of connecting with customer service. They have continued to take our suggestions for improvements and implemented many of them.

Pros

I like that there is an app that I can check our schedule while on the go. I like that billing, insurance and scheduling is all in the same program and connected together.

Cons

It is challening to add new treatment methods or testing or treatments to the system. I wish there was an easier way to add new things. I wish there was a way to customize online scheduling. We do not use it because it does not work for the way we set up our schedule. I wish there was a way to customize each screen. I do not like that we cannot customize new patient intake information for patients to fill out and autofill into their account. We have to use the portal intake function and still give them papers to complete.

Review Source

Response from EZBIS

September 5, 2023

Hey Dr. Lauren, Thank you so much for the review. You will be pleased to know we have some changes coming soon that are sure to help your clinic with the struggles you mentioned. Regarding the treatments and customizations for your health records, please give us a call. We have a couple of tips we can provide that certainly can help you create new items with ease.

KH

Karen H.  
Director of Billing/Collections & Human Resources  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZBis Review"

September 19, 2023

5.0

I enjoy working with and through EZBis for our office needs. Our company has looked at other software options and we will not be changing from EZBis.

Pros

Through the years, EZBis has kept up with the newest aspects of reporting and has made it easier to maintain accurate patient records. We have been able to do away with all paper files while utilizing EZBis' software.

Cons

There are only a few features which could use a little improvement. However, those are minor details.

Review Source

Response from EZBIS

September 20, 2023

Wow... exciting to see what we've been able to assist with! Thank you so much, this really means a lot to us. We strive to provide the best software for our customers and back it up with great support. We know there are many other software companies that have come and gone through the years since we began back in the '80s, and we are glad you've decided to stay with us.

BT

Binh T.  
Chiropractic Assistant  
Medical Practice  
Used the software for: 2+ years

### "User friendly software"

October 10, 2023

4.0

Pros

The ease of getting patient's medical record, and the customer services are awesome when I need the help (some of them)!

Cons

The only thing that I have challenge through out my 12 years using this program is that when I encounter a problem (which sometimes happens during my business time) I have to tell exactly what I am doing when it happens. Some of these problems happens to fast or I need to by pass it to get the patient check out or helping a patients with something they need. Tracing the steps to create the problem again is hard since I am the only one working at the front desk.

Review Source

Response from EZBIS

October 12, 2023

Hi Binh! Thank you for your review and your years of being with us. We understand the frustration of retracing your steps. The reason we ask this is for two reasons... #1 there is more than one way to do any one task within EZBIS (remember we try to make this system friendly for all clinics) and #2 knowing what you were doing when an issue occurred helps us to quickly correct the issue. If there was an easier way we'd implement it.

KR

Karen R.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "EZBIS software "

December 21, 2023

4.0

Pros

Consistency of product evolution as industry changes, along with ease of use.

Cons

Having to change posting date if multiple work stations are using a different posting date.

Review Source

Response from EZBIS

December 22, 2023

Thank you for your review Karen. The issue you describe for posting dates doesn't sound typical. We would be more than happy to look into this for you. Please give us a call at (800)445-7816 option 5 when you have some time.

DT

Dana T.  
FRONT DESK RECEPTIONIST  
Hospital & Health Care  
Used the software for: 2+ years

### "our review"

October 10, 2023

3.0

Pros

the ease of working within the program.

Cons

When printing billing statements a feature that would help is to be able to sort out certain patients, or a certain price range that we don't want to print out. We have an issue that the program shuts down ALOT every single day, it becomes cumbersome to log in every few minutes, especially when we have a patient in front of us.

Review Source

Response from EZBIS

October 12, 2023

Hey Dana. We appreciate the review. Thanks for the suggestions on statement printing, You may not know about all of the options for filtering patients who receive statements, such as sending to specific account categories or omitting statements for patients with a zero or credit balance. We will add your ideas to our enhancement list however. You may also consider sending electronic statements to save yourself time and money. Regarding the shutdowns of the software, this is extremely uncommon and sounds like WIFI or an internet related issue on the clinics side. Without details I can only guess. Give us a call so we can help you troubleshoot.

KR

Kirk R.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "EzBis Software Review"

October 10, 2023

5.0

Pros

Great customer support. Able to speak directly to representative with short holding times.

Cons

Patient search need to be better along with easier movement of scheduled patient to changes in time and date.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

Too expensive and high ongoing costs.

Review Source

Response from EZBIS

October 12, 2023

Hey Kirk. Thank you for your review as well your business throughout the years. We have implemented many of the ideas you've suggested regarding patient searching, have you checked these changes? Give us a call so we can show you a few tricks to make it easier for your office.

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