# Page 3 | EZBIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is EZBIS the right Chiropractic solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/27270/EZBIS/reviews

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EZBIS

4.6 (159)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of EZBIS

## Showing most helpful reviews

Showing 51-75 of 159 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CT

Chris T.  
chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "long term user "

September 13, 2023

5.0

Customer support has been good. I use it very sparingly. email support is free, but there is generally a time lag with this . Phone support is more immediate for critical issues.

Pros

My favorite part of the program is the survey generator, it is an older DOS logic set up but once you learn it's quirks it is really useful. aI use it weekly to check claim information and sentimental emailing lists mailing. looking up lost patients and tons of other details.

Cons

I ran into a bunch of issues on electronic claims process in 2003. IT put me out of business and lost thousands to unpaid claims continuing to be lost is the "system". Started back in years later and went cash and haven't looked back.

Reason for choosing EZBIS

talked to a few doctors at the time and it was recommended. several had horror stories about bad purchases.

Review Source

Response from EZBIS

September 14, 2023

Thanks for being a long-term EZBIS user! Very sorry that you had difficulty with insurance claims long ago, We're not able to know what caused the problem but today, our customers file claims electronically with ease.

AS

Angie S.  
Administrative, Front Desk, Billing  
Hospital & Health Care  
Used the software for: 2+ years

### "EZ Biz Review"

October 3, 2023

5.0

Have enjoyed working with EZBIZ software & Customer Service. No frustrations other than when it glitches and is down at times.

Pros

The Customer Service reps are EXTREMELY friendly and very helpful. Especially \[sensitive content hidden\]! There is no question she can't answer. She's the absolute BEST! If we have things we want that the software can't do, they are willing to submit for consideration of adding options.

Cons

When it glitches and goes down for a bit.

Review Source

Response from EZBIS

October 4, 2023

Hi Angie. Thanks for your review. We love our customers and we are glad it shows! As with any software, glitches happen but we do work diligently to get those issues corrected quickly. One of our top priorities is to minimize any downtime. Unfortunately sometimes there are factors beyond our control, such as problems with various internet service providers. Thank you for your patience and understanding.

BC

Bart C.  
PRESIDENT  
Medical Practice  
Used the software for: 2+ years

### "ez bis review"

December 19, 2023

3.0

I think ezbis is an average company. I think there is room for improvement on making this program easier to use and understand as far as insurance copays and accounting is concerned

Pros

some functions are helpful in maintaining patient balances and EOB

Cons

no printed manual / no face to face meetings with reps / everytime there is an update it seems to mess the system up / a lot of "bug" issues

Review Source

Response from EZBIS

December 20, 2023

Hi Bart. Thanks for reviewing us. I'm sorry you are not happy. There are a few issues here you report, I'd like to assist with. Printed manuals are sent when you purchase the software. As you update your software, we have built in manuals and videos in the software for you to view (or print) as you need. We offer in house trainings if you prefer face to face communications. We also have seminars (these went away during Covid but we will be bringing them back soon). Concerned about the glitches you mention, I reviewed a couple cases from your account and I noticed a trend, when you update your software, you should always update from the server (this is a major reason why you keep having glitches). If you are currently experiencing issues, please let us know.

CT

Christy T.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "EzBis "

October 24, 2023

5.0

Pros

The program is easy to use and great for admin use as well as ehr for the doctors

Cons

Nothing we really don’t like. Any issues we have had we were able to get help quickly to fix them

Review Source

Response from EZBIS

October 25, 2023

Thank you for the review Christy. Our goal is to continue to make this system easy to use and useful for all.

AP

Ambrose P.  
President  
Medical Practice  
Used the software for: 2+ years

### "EzBis review"

September 14, 2023

5.0

Excellent for the past 37 years.

Pros

I purchased the software in my 1st year of practice 1986. I have seen the many upgrades and improvements. The service support is what keeps me with the company. Hands down the best price and the best service in the industry.

Cons

No cons notes. All positive and great products.

Reason for choosing EZBIS

Best product available at the best price. Ease of use.

Review Source

Response from EZBIS

September 15, 2023

Thank you for your many years of loyalty. We pride ourselves on providing the absolute best support in the industry.

MH

Michael H.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZBIS is a beast!"

October 25, 2023

5.0

It works well enough that I have decided to stay with them despite their flaws.

Pros

EZBIS appointment scheduling, appointment reminders, personalized texts, billing, account management and practice management through its extensive reporting is the best.

Cons

The notetaking system is not user friendly. It is far too cumbersome and time intensive.

Review Source

Response from EZBIS

October 25, 2023

Hey Michael thanks for the review! EHR can be overwhelming. We've made so many changes over the years to make it easier to use adding body charts, all in one screens, and interactive panels. Our most recent change includes voice dictation. If you haven't tried it yet, give it a shot. It may be just what you need!

KC

Kathryn C.  
Dr  
Medical Practice  
Used the software for: 2+ years

### "I have used EZ Bis for over 30 years!"

December 19, 2023

5.0

Great company! Very responsive! And very short hold times on the phone!

Pros

The customer service is excellent. The product is very user friendly and they are always making improvements.

Cons

I wish they would have Place of Service on their super bills. We are a cash practice.

Review Source

Response from EZBIS

December 28, 2023

Hey Dr Kathryn. Thank you for your review and support. I am pleased to tell you we so have the POS listed on the Superbill. You may be using some other form. Please call our support team and we can assist with this.

LC

Laura C.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Chiropractic Clinic Review "

December 19, 2023

5.0

Overall the experience is great and I would recommend.

Pros

EZBIS software is by far the easiest billing software I have used in the over than 25 years of medical billing.

Cons

No cons-The customer service you receive is awesome.

Review Source

Response from EZBIS

December 20, 2023

Thank you so much for your review and your kind words. We love helping our customers and glad to see its noticed!

ES

Elizabeth S.  
owner/chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Overall 4.5 Stars"

June 29, 2021

5.0

Pros

Overall it is easy to use, linking family members for ease in billing/collecting, multiple users can see into the same patient file at the same time, merchant account can be linked directly to the patient file for ease of payment application

Cons

Need online access to the notes and appointments

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Could not get claims and EFT setup

Review Source

Response from EZBIS

August 3, 2021

Hey Elizabeth. We appreciate your review. We put a lot of work into integrating payments and linking families so it's nice to see these tools are useful. We do have a cloud based option for clinics wishing to use our software outside of the office. Please call our office to look into this feature.

DP

Donald P.  
DC  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good review "

December 20, 2023

5.0

Pros

Easy and functional, customer service is 10/10 and always super helpful

Cons

Can't think of anything at this time!!!!

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

HORRIBLE SYSTEM AND NOT USER FRIENDLY AT ALL.

Review Source

Response from EZBIS

December 22, 2023

Thank you for your review Dr. Donald. We are really happy you have you as a customer and appreciate the review. If you need anything, you know where to find us!

BI

Barbara I.  
Office manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZSIS great Chiropractic software, great support and easy to use!"

October 6, 2022

5.0

We have been with EZBIS for over 20 years I believe and any time we had issues, they were resolved quickly. Again, I love the fact the software is easy to use and train staff on.

Pros

Did pretty much everything we needed and was easy to train new staff on.

Cons

Our office does dictation soap notes and it was challenging for the doctor at times to work within the format, but ultimately it does and that is what counts.

Reason for choosing EZBIS

Like the ease of viewing and ease of working with program.

Review Source

Response from EZBIS

December 28, 2023

Thank you for the kind words Mrs Barbara. We appreciate your business

bD

brooke D.  
chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "It does the job "

October 25, 2023

5.0

Pros

easy soap notes, new texting reminders….

Cons

ease of pulling data together for a quick look up

Switched from

[PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/)

payday had some faults with multi doctor practice

Review Source

Response from EZBIS

October 26, 2023

We appreciate the review.

DF

Danna F.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "First time user"

December 19, 2023

4.0

I have never used any other program for what I do at work, only EZBIZ, so I have no reference to go by, however, I do love the great customer service that you offer. They are so friendly, helpful, and knowledgeable about the software. Thank you for always being there when I mess something up or just need to find something.

Pros

I like most the ease of use. I could use most functions with little training and learned by trail and error other parts of EZBIS that I wasn't trained on.

Cons

I like least about EZBIS is that there is no easy, single button to check if a patient has a future appt. scheduled. Until our last update to 13.0 that was no way other than looking at each future date for a patient's appt. Now, at least I can go to Ledger and find it.

Review Source

Response from EZBIS

December 20, 2023

Hi Danna, thanks for the review. We are excited that you are a new user and cannot wait to show you some tricks. I have good news for you...you stated that "there is no easy, single button to check if a patient has a future appt" ...actually there is! Not just in the front desk but through our app. We are only a call or an email away. Just reach out and let us help.

JR

James R.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EZBis for Chiropractic or multidiscipline practice"

September 13, 2023

5.0

Overall excellent product.

Pros

I have used EZBis since 1989. I watched it change and grow. They implemented suggestions into the software fairly quickly. It's easy to use, easy to modify, easy to learn.

Cons

It has no cons. When something does need changes, I just make suggestions and the team works them in.

Review Source

Response from EZBIS

September 14, 2023

Thanks for being such a loyal customer! We love creating software that helps our clients to operate their practices effectively and efficiently.

PP

Patty P.  
Clinic Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Chiropractic software on the market"

December 21, 2023

5.0

Pros

Ease of all its functions for both scheduling and billing.

Cons

some on the scheduling pieces could be improved.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

ChiroTouch sucks and the company are crooks

Review Source

Response from EZBIS

December 22, 2023

Patty thank you for your review and your business. We want to continue to make sure the system works to your liking. Please give us a call and tell us how we can improve on the scheduling

hS

heath S.  
chiropractor  
Medical Practice  
Used the software for: 2+ years

### "great product"

October 10, 2023

5.0

Pros

The ease at which you can customize the program.

Cons

The price is slightly high for the month to month on the program, but has good support.

Review Source

Response from EZBIS

October 12, 2023

Thank you for your business and the great review.

FM

Felicia M.  
Insurance and Billing  
Medical Practice  
Used the software for: 6-12 months

### "My EZBiz Family"

October 3, 2023

5.0

I am new to the ins and billing world and have had to reach out to WZBIZ Customer Service often. More than once a week and at times more than once a day. Not one person has seemed bothered. Only helpful This system is as user friendly as it gets. I can not say enough how much I appreciate this team and enjoy this company.

Pros

Everyone I have spoken with has been so helpful and patient. Very informative, user friendly, professional and with a welcoming tone and whit that has been much appreciated. Outstanding customer service. Can not say enough about that.

Cons

I honestly can not say there is anything I have found to speak negative about. This system is very practical and user friendly. The customer service is top notch. Out of 10 its an easy 11 for me to rate my experience.

Review Source

Response from EZBIS

October 4, 2023

Your words are so kind Felicia. We feel the same way about you and all of our customers. We love helping and seeing you all succeed. We are a team and we feel like we have some pretty awesome teammates across the nation!

CR

Cynthia R.  
chiropractor  
Medical Practice  
Used the software for: 2+ years

### "My opinion"

June 30, 2021

4.0

The support team is top notch even when I ask the same questions a call.

Pros

The ease of the product features. Helpful support system

Cons

No enough recent /current training modules

Reason for choosing EZBIS

had used ezbis for patient accounts then got the whole package

Switched from

[RAPID](https://www.capterra.com/p/27888/RAPID/)

ease

Review Source

Response from EZBIS

August 3, 2021

Hey Dr. R! Thank you for your review. Sorry you aren't finding the training videos useful. Have you checked out the new online webinars? We update these with each new version of the software we release and put them on our website. Give us a call for further information if you can't find these on our website

SS

Sheila S.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Customer service"

October 4, 2023

5.0

Excellent

Pros

The customer service is excellent!!!!!!!

Cons

It's a little difficult to try to figure out on our own, but once we place a call to customer service, our issue is resolved immediately.

Review Source

Response from EZBIS

October 5, 2023

Hey Sheila. Thanks for your review. I'm glad our support team can be so helpful for you in your times of need. Keep in mind you can always reach out via chat or email as well if you can't find time to call in. The EZBIS online webinar has also proven useful for many of our customers.

AF

Austin F.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use. Great customer service."

October 3, 2023

4.0

Pleasant.

Pros

It is easy to navigate and quick to learn how to use.

Cons

I wish there were multiple options for appointment reminders and I wish it continued to remind people of their appointment even after they confirm.

Review Source

Response from EZBIS

October 4, 2023

Hey Austin. Thanks for your review, we appreciate your business. Glad to hear the software is running smoothly for you. We do have same day texting available for clinics that wish to send more than one reminder. Give us a call and we can show you this quick trick.

Dianne F.  
Office Manager  
  
Used the software for: 2+ years

### "I have been using EZBis for over 20 years and they still surprise me with their innovative updates"

November 1, 2017

5.0

electronic billing right now- going to implement the treatment notes next, and get more familiar with the other software options.

Pros

It is easy to understand & use, and customer service reps are always patient and helpful. They are always creating new ways to help the doctor & staff do thier jobs more thoroughly.

Cons

It takes a few tries to be able to implement something new- I am not good with 'computer language' so I have trouble finding the right areas on my computer to transfer files to.

Review Source

ET

Emerson T.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "EZBis has it all"

October 1, 2020

5.0

Overall, EZBis is a very easy platform to learn, implement, and use. I have used it before in years past and just purchased the entire platform late in 2020, and I am still learning all the features. It has already begun to save me time and energy, and I know it will provide more of that the more I learn all the features. Overall, I could not be more pleased.

Pros

I love every feature of the EZBis software. The notes are easy and have every feature needed to keep accurate daily SOAP notes. I have used many software packages in the past, including PracticeSuite, ChiroTouch and many others. EZBis has the features that I enjoyed the most, and they keep upgrading and innovating via client suggestions. There are many features I still have yet to figure out, but the tutorials, manuals and trainings are extremely helpful.

Cons

The only feature I would like to see, since I know documentation necessity very well, it the ability for the EHR to have a more easily customizable combination use box for choices when writing your SOAP notes. Otherwise, I have no cons to the platform at all.

Alternatives considered

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

Reason for choosing EZBIS

I chose EZBis because they were more economically priced that most other programs without sacrificing value and options. They also give you the choice of being cloud-based or server based, which is a great option depending on how you want to operate.

Review Source

PS

Paul S.  
  
  
Used the software for:

### "The most dependable for a large practice."

February 8, 2015

5.0

PROS: There are way too many to list! However, for us, the main attractions are ease of use, flexibility, and customer support. We presently have 3 locations, Chiro, PT, and Medical. Because there is always some one new at one of the offices, ease of use and the ability to train someone quickly is paramount. Ezbis makes the training easy. They'll even log on and help train someone. The system is flexible and does things other systems do not address. Can you enter a new patient, hit a button and have all their insurance verified and inserted into their account? You can with Ezbis. Dreading January 1 because you have to reverify ALL your patients again? In Ezbis, you pull up the patient's account, click 2 buttons and boom - its all inserted for you. No calls to the carrier means we literally save hundreds of hours per year! In the medical world special "NDC" numbers are a required to bill certain procedures. Ezbis inserts them automatically. Same issue with modifiers and fees - once set up, Ezbis inserts them automatically. The doctor doesn't have to deal with them! Even CPT code variations are dealt with automatically. Ever get a denial from Medicare or United when billing 97014? Ezbis can be trained so that when you hit the "stim" button it adds G0283 for those carriers. In a large office with lots of staff we can't have multiple buttons for the same service without making errors (one for medicare, another for united, another for other insurance, another for cash, etc.). In our offices we need the computer to be simple and help to create efficient workflows. I could go on and on. When it comes to support they can't be beat. Yes, you may have to wait on hold for a few minutes at peak times - but they'll usually fix the issue right then. Is it 100%? Nobody is, but it beats the heck out of waiting for a response for 3 days (yes, I waited 3 days from a software vendor). CONS: The EHR could be, and should be faster (1 star deduction under ease of use). Appointment reminders are great but get expensive for a large volume. I would also like outcome assessments to populate the check in kiosk based on where the patient is in their treatment program. I have owned three other systems and researched most of the other players. For us Ezbis is the clear winner.

Review Source

CC

Casey C.  
Doctor of chiropractic  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "EZBiz"

October 3, 2023

5.0

I would recommend this program

Pros

I love the prompt attention from the EZBIZ staff when problems arise and their quick attention to fix the problem and their commitment to help. I also love the documentation and the specificity of the program. Would recommendI would definitely recommend the program

Cons

there is nothing I can currently think of

Review Source

Response from EZBIS

October 4, 2023

Hey Casey thanks for the review and for your business. We know you had choices and we're happy you chose EZBIS. We look forward to working with you for years to come.

Amber S.  
Billing Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Not impressed"

July 8, 2020

3.0

This was the first EMR I'd ever used, and there are only two I would recommend less than this.

Pros

Basic functionality (like scheduling and posting charges) was pretty easy.

Cons

Financial reports are unimpressive and often lack information. Sometimes a report will provide different values if you run it twice (same criteria). Often unpaid claims aren't listed on the unpaid claims report. Customer service is mediocre. Not cloud-based.

Review Source

Response from EZBIS

July 22, 2020

We're sorry that you found the reports to be lacking. We offer dozens of different types of reports so perhaps you did not find the best report(s) for your purpose. EZBIS does offer both an on-premise software package and a cloud-hosted model. Contact us for more information about both the reports and how to host the EZBIS software on our cloud servers.

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