# eTHOMAS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eTHOMAS Software - reviews, pricing plans, popular comparisons to other Family Practice Electronic Medical Records products and more. Source: https://www.capterra.com/p/27308/eTHOMAS --- # eTHOMAS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eTHOMAS ## What is eTHOMAS? Our comprehensive, yet exceptionally easy-to-use software application automates office management functions such as appointment scheduling, electronic medical claims submission, medical billing, patient & insurance ledgers and patient statements. Its reports and management tools include claims tracking, day sheets, productivity analysis, referral tracking and numerous other tools to assist the health care professional. ## What is eTHOMAS used for? [Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eTHOMAS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.geniuserp.com&name=eTHOMAS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eTHOMAS 2.9 (9) VS. [4.1 (1,131)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting Price Contact vendor Starting Price $159 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (9) Ease Of Use 4.0 (1,130) Value For Money 3.0 (8) Value For Money 3.7 (880) Customer Service 3.2 (9) Customer Service 3.9 (1,087) ## eTHOMAS alternatives [4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.1 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [3.9 (1,371)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/27308/eTHOMAS/alternatives/) ## FAQs about eTHOMAS Overview ### What company size and specific industries is eTHOMAS built for? eTHOMAS is designed for small and medium healthcare businesses that need help managing patient details, scheduling appointments, tracking inbound referrals, generating invoices, and creating ledger notes. It is built for healthcare organizations rather than general-purpose businesses. Features and Usability ### What are the key features of eTHOMAS? eTHOMAS offers appointment scheduling, patient scheduling, and physician scheduling for managing calendars across practices. It includes EMR/EHR, patient records management, charting, and medication management, plus claims management, medical billing, EDI, lab integration, referral tracking, compliance tracking, and workflow management for family medicine, psychiatrists, and multi-location practices. Getting Started and Support ### What training and onboarding options does eTHOMAS offer? eTHOMAS provides in person training and live online sessions to help teams get started. In person training supports direct, face-to-face instruction, while live online sessions provide guided setup and learning through remote training. Getting Started and Support ### What customer support options does eTHOMAS offer? eTHOMAS provides chat support. No reviewer feedback about support quality, response times, or common issues is available in the catalog data, so user experience with support cannot be summarized beyond the listed channel. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling Schedule appointments via a calendar Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management Process of submitting and following up on claims with insurance companies Compliance Tracking Track and report regulatory data to either internal management or external stakeholders EDI Transfer of data from one computer system to another EMR/EHR Create and securely store digital patient records eTHOMAS 22 features Schedule appointments via a calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Track and report regulatory data to either internal management or external stakeholders Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create and securely store digital patient records For family practices Must serve psychiatrists/psychiatric practices Track and manage inventory levels to maintain proper supply Receive lab results electronically Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Manage and support multiple locations Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 2.8 (9) 2.8 Based on 9 reviews ## Pricing Value for money 3.0 (8) ### Starting price Free trial available Value for money 3.0 (8) 3.0 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.2 (9) 3.2 Based on 9 reviews ## User reviews Overall rating 2.9 Based on 9 reviews Filter by rating 5(1) 4(4) 3(0) 2(1) 1(3) Mentioned topic Sorted by most recent BL Bethany L. Medical Biller and Coder Mental Health Care ### "Medical biller" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 15, 2024 Horrible, do not recommend!!!! It is an old system and the support staff do not care one bit about making sure the systems run correctly Pros Not much. Its eary data entry...although at this point you shouldnt have to do that much data entry....not basically nothing.... Cons Oh where to start- If the copay differs from the eob ( a pt hits there ded or OOP) then the eobs either doesnt auto post or create a negative balance, take your pick on which nightmare you want because there incompetent staff will just reassure that thats how its done. They have this "awesome " function that if the pt make a payment ahead of time or pays for a future session it will create a "prepay" which later you have to add a payment to which then makes it look like the pt paid more and if you dont then it just sits on the t balance. If you manually post eobs there is no way to audit the check for accuracy. It posts to each pt not as a whole check, so you make a mistake on the amount...well good luck. They charge you for support, but thats a joke also. They will admit that something is an issue, say they will figure it out then follow up with, thats how the system is suppose to work. If you have a group, well thats fresh horrors- HAve to move a payment around? Well the system doesnt understand that the patient payment maybe moved and wow... your going to pay your provider 2, 3 4 times over!!!! And nothing connects!! you have to have a separate EMR so you have to manually put in all the claims, a separate Credit card processer which you have to separately put in all the pt payments, then of course a separate clearinghouse. I doubt they updated anything since the 1980's. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jeremy R. DC Medical Practice ### "Bought into this system" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 March 1, 2021 Pros customer support was great...if you had a question, just call. Cons not user friendly. Glitches in the system. Ledger inconsistencies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pamela S. Site Supervisor Health, Wellness and Fitness ### "Unless They have done alot of upgrading, not user Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 March 16, 2020 Anything other than scheduling was a huge learning curve. Ultimately, it just didn't do what we needed it to do. Pros Ease of creating digital patient files. Not much training needed to teach someone how to use the software. Cons We ended up not being able to use it for billing. We really needed a software that could be used for scheduling, billing and note taking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chelsea L. Billing Specialist Insurance ### "is "Hate" too strong? Passionate dislike, worst program ever, wouldn't wish it on my enemies" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 29, 2018 I've found the help desk to be rude and incompetent. Pros My favorite part about this system is telling everyone how much I dislike it. Cons Everything. The primary function for me is billing - which is a disaster. 1) each procedure code is manually entered at every visit. No copy from previous days, no preset buttons for quick posting;2) posting payments is a mess, if a patient has 2 BCBS as primary and secondary, you have to search the policies for what patient ID matches the ERA because it's not available from the posting window. 3) the ledger is illegible and regularly gives 'credits' to the insurance company for an over-payment when that is absolutely not what happened 4) to correct any postings you have to delete everything and start over because you cannot simply correct anything. 5) in order to correct anything you have to 'un-allocate' payments to free them up for correction, 6) forget easily printing a patient receipt if you don't do it from the one and only window when the transaction happens. Again, you have to delete the data, enter it all in again and print from your only opportunity. 7) ABSOLUTELY NO WAY TO AUDIT. Other software systems allow me to look up an ERA or EFT by different methods: date of payment; payment number, payment amount. You cannot look up a payment at all. So, if I get a payment with multiple patients on the ERA, I can only see the payment as it appears for one patient. I cannot say, cross reference my payment listings on Trizetto to confirm by any other means that the payment was posted correctly, other than to look up each and every individual patient. I've run out of space Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tami P. CEO Health, Wellness and Fitness ### "Promises with no outcome" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2018 I have been using Genius Solutions' eThomas program for over 10 years. We explored their EHR system and thought it might be a good addition to our practice: Oxford Recovery Center. However, what they promised was not at all what the system was. We told them the day after signing the contract when we discovered the discrepancies that we did not want to use their EHR. They said no problem and stated we would be credited the amount we gave as a downpayment. No work on their end was done. They have since refused to credit after multiple times of saying we would be credited. I would not recommend Genius Solutions, Inc to anyone! Pros cheap, but you get what you pay for which is not quality service or product Cons You are given a lot of "will be updating next month...." but never happens. Just lots of lies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Certified Medical Reimbursement Specialist ### "Best system that I've used so far." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 28, 2018 Pros Ease of use. Easy to learn. Ease to create and change information and have multiple accounts on one system. Cons The ease of being able to delete anything in the system. The fact that you can only see who created the original. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Caitlyn S. Biller Financial Services ### "Love!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2018 It is by far my favorite, and easiest one to use and teach others to use. Pros I absolutely love this software compared to so many others that are available. This software can be interfaced with many different EHR's which makes our job a lot easier with entering charges. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Triniti S. Medical Billing Specialist Medical Practice ### "eThomas has some of the best Support Staff I have had the pleasure of working with!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2017 User friendly interface, Streamlined billing processes, and Excellent customer support are only a few of the benefits of this program. Pros This is an extremely user friendly format for billing. With the Autopost function one no longer needs to individually post insurance payments to each patient; payments can be mass posted from any insurance with ERA availability. One can also use the validations function to directly transfer patient balances from auto post without having to go patient to patient after auto post functions are completed. eThomas staff are constantly updating the features, and even take feedback from users on what new functions to add or modify with each update. It is an all inclusive appointment, demographic, and billing program that can make medical billing an easy task for users and providers alike. Cons There are only minor details that are not yet perfected with this program. There is a slight lag in the system when there is an excess of users or data in any one system. At times one can end up working faster than the system and get stuck having to force close the program, or it will just get stuck in a frozen state. Alternately sometimes one can be working and the system can force close itself. This is not to say that this is not also a cause of what type of system one is running their program on. Appointments/ schedules are also only available for one user at a time. If someone else is accessing front desk functions, it is unavailable to another user until the first user is logged out of front desk user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chris A. Medical Practice ### "Great for scheduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.5 3.5 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 4, 2015 Pros Scheduling module is simple and easy to use for our doctors and administrative personnel. Cons Overall look is very antiquated and does not resize well to current high-resolution monitors. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/27308/eTHOMAS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.