# eTHOMAS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is eTHOMAS the right Family Practice Electronic Medical Records solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/27308/eTHOMAS/reviews

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eTHOMAS

2.9 (9)

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Last updated March 13th, 2026

# Reviews of eTHOMAS

Ease of use

3.0

Customer Service

3.2

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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VR

Verified Reviewer  
Certified Medical Reimbursement Specialist  
  
Used the software for: 1-2 years

### "Best system that I've used so far."

February 28, 2018

4.0

Pros

Ease of use. Easy to learn. Ease to create and change information and have multiple accounts on one system.

Cons

The ease of being able to delete anything in the system. The fact that you can only see who created the original.

Review Source

TS

Triniti S.  
Medical Billing Specialist  
Medical Practice  
Used the software for: 2+ years

### "eThomas has some of the best Support Staff I have had the pleasure of working with!"

October 11, 2017

4.0

User friendly interface, Streamlined billing processes, and Excellent customer support are only a few of the benefits of this program.

Pros

This is an extremely user friendly format for billing. With the Autopost function one no longer needs to individually post insurance payments to each patient; payments can be mass posted from any insurance with ERA availability. One can also use the validations function to directly transfer patient balances from auto post without having to go patient to patient after auto post functions are completed. eThomas staff are constantly updating the features, and even take feedback from users on what new functions to add or modify with each update. It is an all inclusive appointment, demographic, and billing program that can make medical billing an easy task for users and providers alike.

Cons

There are only minor details that are not yet perfected with this program. There is a slight lag in the system when there is an excess of users or data in any one system. At times one can end up working faster than the system and get stuck having to force close the program, or it will just get stuck in a frozen state. Alternately sometimes one can be working and the system can force close itself. This is not to say that this is not also a cause of what type of system one is running their program on. Appointments/ schedules are also only available for one user at a time. If someone else is accessing front desk functions, it is unavailable to another user until the first user is logged out of front desk user.

Review Source

BL

Bethany L.  
Medical Biller and Coder  
Mental Health Care  
Used the software for: 6-12 months

### "Medical biller"

August 15, 2024

1.0

Horrible, do not recommend!!!! It is an old system and the support staff do not care one bit about making sure the systems run correctly

Pros

Not much. Its eary data entry...although at this point you shouldnt have to do that much data entry....not basically nothing....

Cons

Oh where to start- If the copay differs from the eob ( a pt hits there ded or OOP) then the eobs either doesnt auto post or create a negative balance, take your pick on which nightmare you want because there incompetent staff will just reassure that thats how its done. They have this "awesome " function that if the pt make a payment ahead of time or pays for a future session it will create a "prepay" which later you have to add a payment to which then makes it look like the pt paid more and if you dont then it just sits on the t balance. If you manually post eobs there is no way to audit the check for accuracy. It posts to each pt not as a whole check, so you make a mistake on the amount...well good luck. They charge you for support, but thats a joke also. They will admit that something is an issue, say they will figure it out then follow up with, thats how the system is suppose to work. If you have a group, well thats fresh horrors- HAve to move a payment around? Well the system doesnt understand that the patient payment maybe moved and wow... your going to pay your provider 2, 3 4 times over!!!! And nothing connects!! you have to have a separate EMR so you have to manually put in all the claims, a separate Credit card processer which you have to separately put in all the pt payments, then of course a separate clearinghouse. I doubt they updated anything since the 1980's.

Review Source

CS

Caitlyn S.  
Biller  
Financial Services  
Used the software for: 2+ years

### "Love!!!"

January 11, 2018

5.0

It is by far my favorite, and easiest one to use and teach others to use.

Pros

I absolutely love this software compared to so many others that are available. This software can be interfaced with many different EHR's which makes our job a lot easier with entering charges.

Review Source

PS

Pamela S.  
Site Supervisor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Unless They have done alot of upgrading, not user Friendly"

March 16, 2020

4.0

Anything other than scheduling was a huge learning curve. Ultimately, it just didn't do what we needed it to do.

Pros

Ease of creating digital patient files. Not much training needed to teach someone how to use the software.

Cons

We ended up not being able to use it for billing. We really needed a software that could be used for scheduling, billing and note taking

Review Source

Chelsea L.  
Billing Specialist  
Insurance  
Used the software for: 1-2 years

### "is "Hate" too strong? Passionate dislike, worst program ever, wouldn't wish it on my enemies"

August 29, 2018

1.0

I've found the help desk to be rude and incompetent.

Pros

My favorite part about this system is telling everyone how much I dislike it.

Cons

Everything. The primary function for me is billing - which is a disaster. 1) each procedure code is manually entered at every visit. No copy from previous days, no preset buttons for quick posting;2) posting payments is a mess, if a patient has 2 BCBS as primary and secondary, you have to search the policies for what patient ID matches the ERA because it's not available from the posting window. 3) the ledger is illegible and regularly gives 'credits' to the insurance company for an over-payment when that is absolutely not what happened 4) to correct any postings you have to delete everything and start over because you cannot simply correct anything. 5) in order to correct anything you have to 'un-allocate' payments to free them up for correction, 6) forget easily printing a patient receipt if you don't do it from the one and only window when the transaction happens. Again, you have to delete the data, enter it all in again and print from your only opportunity. 7) ABSOLUTELY NO WAY TO AUDIT. Other software systems allow me to look up an ERA or EFT by different methods: date of payment; payment number, payment amount. You cannot look up a payment at all. So, if I get a payment with multiple patients on the ERA, I can only see the payment as it appears for one patient. I cannot say, cross reference my payment listings on Trizetto to confirm by any other means that the payment was posted correctly, other than to look up each and every individual patient. I've run out of space

Review Source

Tami P.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Promises with no outcome"

August 7, 2018

1.0

I have been using Genius Solutions' eThomas program for over 10 years. We explored their EHR system and thought it might be a good addition to our practice: Oxford Recovery Center. However, what they promised was not at all what the system was. We told them the day after signing the contract when we discovered the discrepancies that we did not want to use their EHR. They said no problem and stated we would be credited the amount we gave as a downpayment. No work on their end was done. They have since refused to credit after multiple times of saying we would be credited. I would not recommend Genius Solutions, Inc to anyone!

Pros

cheap, but you get what you pay for which is not quality service or product

Cons

You are given a lot of "will be updating next month...." but never happens. Just lots of lies

Review Source

JR

Jeremy R.  
DC  
Medical Practice  
Used the software for: 1-2 years

### "Bought into this system"

March 1, 2021

2.0

Pros

customer support was great...if you had a question, just call.

Cons

not user friendly. Glitches in the system. Ledger inconsistencies.

Review Source

CA

Chris A.  
  
Medical Practice  
Used the software for:

### "Great for scheduling"

March 4, 2015

4.0

Pros

Scheduling module is simple and easy to use for our doctors and administrative personnel.

Cons

Overall look is very antiquated and does not resize well to current high-resolution monitors.

Review Source

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