--- title: "Rent Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rent Manager the right Lease Management solution for you? Explore 659 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/2732/Rent-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Rent Manager 4.6 (659) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Rent Manager Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews EN Emir N IT Support ManagerReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “RentManager has been great for our company with many options for user customization and allows us to increase efficiency across the portfolio.“ June 2, 2026 SG Stephanie G Director of OperationsReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Their customer support is clueless and half the time they just tell you they'll suggest what you need to development as a change to the program even though that change is BASIC COMMON SENSE and no other software functions in such a stupid way (like that you literally can't print checks in number order--it randomizes them).“ June 3, 2026 MD Matus D AdinistratorAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Its double-entry accounting system and the ability to create 'User Defined Fields' mean the software adapts to your business, not the other way around. While the interface is a bit more 'technical' than some of the newer, flashier apps, the depth of reporting—with over 450 built-in options—is unmatched.“ April 22, 2026 MD Michael D Financial ControllerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Inspection Reports cannot be Included in Report Batches and there's no ability to rename system reports“ May 21, 2026 jl jenny l Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “What truly sets Rent Manager apart is its robust reporting system, which provides detailed, customizable reports that help managers make informed decisions quickly.“ April 16, 2026 Krystal H Admin.Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “At times, moving from one section to another was not as intuitive as I expected, and it could take extra clicks or time to locate the information needed.“ August 4, 2026 Tehreem G Quality Assurance ExecutiveTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “It is a very capable system for managing tenants, properties, accounting, and reporting in one place, especially for larger or more complex portfolios.“ January 29, 2026 HP Heather P General ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The support phone line often has long wait times, and the email support takes several days to receive a response.“ July 10, 2026 ## Showing most helpful reviews Showing 1-25 of 659 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Office Coordinator Used the software for: 3-5 years ### "Rent Manager = Ease" October 30, 2026 5.0 As I said before, I have been using Rent manager for over 10 years, and have only had a few minor issues. I am enjoying using it. Pros Customer support is wonderful! Very easy to talk with and they always fix my problems. I enjoy working with them. Cons There really is nothing. I have been working with Rent Manager for over 10 years now, and have had no problems. Review Source R Reviewer Head of Operations Used the software for: 1-3 years ### "Comprehensive property management system" October 26, 2026 5.0 Overall, my experience with Rent Manager has been positive. We use it to manage multiple properties, and it provides most of the tools we need to run our operations efficiently. It's a powerful system with a lot of capabilities, but there's definitely room for improvement in simplifying reporting, navigation, and certain everyday tasks. Rent Manager Express is a step in the right direction, and I'd like to see continued improvements that make the system easier and faster to use. Pros Rent Manager is a very comprehensive property management system. I like that it combines accounting, tenant management, maintenance, and reporting all in one platform. It's highly customizable, and Rent Manager Express has made everyday tasks much easier and more convenient. Cons The biggest downside is that the system can be complicated, especially when it comes to reporting and user permissions. Some reports that should be straightforward are difficult to generate without customization. There's also a learning curve for new employees, and certain processes could be more user-friendly. Review Source R Reviewer Community Manager Used the software for: 3-5 years ### "Community Manager" October 26, 2026 5.0 Been great until they change things but I am getting older so that could be part of problem, LOL. Things are getting much better. Pros Agents are always friendly and helpful. When Martin could not get answer he knew where to go and was back on quickly. Cons Express but I am getting used to it. Not really an office person so it takes a little getting used to new things but they make it easy. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Awesome help \[sensitive content hidden\]" October 21, 2026 5.0 very good overall. \[sensitive content hidden\] was extremely helpful, very knowledgeable and patient. Pros Automated processes and ease of use. Cons Configuring sales tax is cumbersome. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Happy Customer" October 13, 2026 5.0 Like I said before, very time I call I get great service. Excellent results with lots of patience. What else is there to customer service. They are amazing! Pros Customer Support is extremely helpful. Every need I have is take care of with the best results and with lots of patience from them. Cons I can't find anything I don't like. I have never called and not gotten my issue solved. They are truly great at what they do. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Rent Manager for the Win!" October 9, 2026 5.0 Fantastic, I have experience with several other property management software and Rent Manager is my favorite by far! Pros Customer Support is next level! I am beyond impressed with their IT Support. I've worked with several different PM software and Rent Manager is my favorite. Cons It is easy to use, but there is alot to learn because the program offers so much. It will just take time to learn everything. Review Source R Reviewer Chief Financial Officer Used the software for: Less than 1 year ### "Chief Financial Officer" October 1, 2026 5.0 Fantastic. as mentioned above, the CSS Purple Team is great to work with and extremely helpful. The transition from Quick books to Rent Manager was relatively seamless with help of the support staff at RM. Pros We are primarily a commercial real estate business. In the past, we used Quickbooks, which was clunky and did not work well with a real estate company. Rent Manager has smoothed out the accounting process. In less than a year, RMX has made our accounting process so much smoother and easier to manager, from managing our entity cash flows to the actual AP (and AR) processes. My company is always a little cautious with their approach to just change in general, but they have adapted to using RMX. We are continually looking to expand its uses. It's great to have access to a team of knowledgeable people (the CSS Purple Team). They are great to work with and couldn't be more friendly and helpful. Cons Not knowing what I might be missing. I like receiving emails describing what's new, but maybe there could be an email catered to a commercial or residential companies, describing topics that already exist that are related to a company. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Rent Manager works!" September 29, 2026 5.0 Makes my job easier. Every time I need to call, they are there. They can remotely work through the issues. Pros Customer support are awesome!! Very friendly, knowledgeable an always resolve questions. Makes my job much easier. Cons Lots to learn, there are many features and I wish I could take some of their classes so I can learn more. Review Source Nicole D. Accounting Administrator Used the software for: Less than 1 year ### "Great software and such skilled staff" September 23, 2026 5.0 The staff was wonderful to work with. Very professional and so skillful. I learned so much in a short amount of time. Pros It was very intuitive to use and the express help feature was often enough when I had questions. Rent manager covers it all. Cons There was nothing I didn’t like about the software. I wish I could have had more time with the staff because they were wonderful Review Source Twanda C. Property Manager Used the software for: 1-3 years ### "Always Great Customer Service" September 21, 2026 5.0 Immediate Results and Great Customer Service. Rent Manager has a well diverse team that always reflects kindness during each call. Pros Customer Support and CRM Platform Easy to Navigate. Typically, issues that are called in to Rent Manager require immediate attention. There's always a kind voice to help quicky navigate you through. Cons Affordable Option are not available for LIHTC and HUD Housing. I would like to see the CRM platform expand with affordable options in the future for properties who offer low income programs. Review Source R Reviewer Broker and Owner Used the software for: 3-5 years ### "Most detailed and customizable property management software! " June 11, 2026 5.0 My overall experience with Rent Manager has been awesome. The program is crucial to my every day operations. Pros Rent Manager is the most detailed and customizable program available to our industry. The customer service is always on point as well. Cons I don't necessarily have a cons list for Rent Manager. Would love for them to bring back history recorded calls, though. Review Source R Reviewer agent Used the software for: Less than 1 year ### "Love rent manager " August 13, 2026 5.0 I've had a great experience with rent manager. I would recommend it to anyone that is looking for this type of software. Pros Rent manager is great! I love how easy it is to navigate and if i have any questions customer service is great on answering them. Cons I would say that I do not have any negative thing to say about rent manager. They are great to work with. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Keep Your Money. Run." June 4, 2026 1.0 It's been a horrible experience. Their staff is awful. Their product is awful. They hide the constant extra costs from you, but some of them are basically mandatory like the training program. If you don't use all your implementation hours before your "launch," they just take them even though it's what you paid for, even though you likely still need them. They just would rather take the money. We will not be renewing this contract. Pros There's nothing to like about Rent Manager. I suppose if I had to choose something I would say I'm glad we can text and email within it BUT the filtering function is NOT great for that either. Cons We were sold on this product by an EXCELLENT sales team, but if you prefer NOT to burn your money, buy something else. Their customer support is clueless and half the time they just tell you they'll suggest what you need to development as a change to the program even though that change is BASIC COMMON SENSE and no other software functions in such a stupid way (like that you literally can't print checks in number order--it randomizes them). It is not user-friendly. It is not intuitive. My staff struggles every single day. Deposits are taking me EASILY four times as long as before we had this program. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "Big thanks to \[sensitive content hidden\]" July 8, 2026 5.0 My overall experience with Rent Manager has been amazing. \[sensitive content hidden\] has been great to work with from the beginning, and we’ve built a strong working partnership over the years. I’m excited to see what the future holds and continue growing with the platform! Recently, I ran into some issues with rmVoIP and shared my concerns on the Facebook forum. \[sensitive content hidden\] reached out after seeing my post and made it a priority to help get the issue resolved. I really appreciated that they took ownership, listened to the feedback, and actually took action to find a solution. It’s rare to find that level of customer service and accountability from a company. Pros The customer support and care from the Rent Manager team has been great. I also really appreciate how flexible the system is and how much we can customize it to fit our needs. Cons The biggest challenge we’ve experienced has been some inconsistency with rmVoIP when using rmAppSuitePro. It can occasionally impact our workflow for our team when we’re trying to field calls efficiently in the field. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "\[sensitive content hidden\] Support Makes Rent Manager a No-Brainer" August 3, 2026 5.0 Excellent. \[sensitive content hidden\] and her team provided outstanding onboarding and support. The platform is comprehensive,handles tenant management, payments, reporting, and the people behind it actually care about making sure you succeed. Worth every penny. Pros \[sensitive content hidden\] support team makes all the difference. Quick responses, patient explanations, and they actually solve problems instead of just pointing you to documentation. The software itself handles everything we need for our portfolio. Cons Honestly, the learning curve was steep at first, but \[sensitive content hidden\] team walked us through it step-by-step so it wasn't painful. Once you're up to speed, it flows well. Review Source R Reviewer Admin Used the software for: 3-5 years ### "A Reliable and Comprehensive Property Management Solution" August 12, 2026 5.0 Our overall experience with Rent Manager has been very positive. The platform has helped streamline many of our daily processes and provides our team with the tools we need to effectively manage our properties and communicate with residents. We also appreciate the continued updates and improvements to the system. Pros We like how user-friendly and comprehensive Rent Manager is. It provides a wide range of tools in one platform, making it easier to manage day-to-day property management tasks and keep information organized. The system is also flexible and offers features that help improve communication, efficiency, and overall workflow. Cons There are a few areas where certain features could be more streamlined, and some functions can take a little time to learn. However, overall, these are minor issues compared to the benefits and functionality the platform provides. Review Source Randi V. Controller Used the software for: 3-5 years ### "Great product and great support!" August 19, 2026 5.0 I've been using it since 2022 and overall I really like it. It is definitely better than Buildium. It has everything we need for all the properties we manage across the US. Pros The system is really easy to use. Anytime I have issues, you can call the support number and they will screenshare and help to resolve any problems. My company uses it for tenant management and accounting. I really like the accounting features as it allows you to do bank sync. For as many features as it has, the fees are reasonable. Great product overall for rental management and accounting. Cons Some of the financial reports are not as easy created like Quickbooks. There are work arounds but would like more standard reports for financials. Review Source R Reviewer Customer Service Specialist Used the software for: Less than 1 year ### "Smooth and efficient ✨" September 11, 2026 5.0 I find it user-friendly; the way the options are organized supports an intuitive workflow, and, if needed, their team provides good training. The system also offers strong integrations that help our office succeed. Pros I love having the option to use RM 12 and RMX depending on where I'm working from and what device I'm using. It makes our work at the office smooth and efficient. I'm in the customer service team, and these tools make helping tenants fast and easy and managing our rental properties a breeze. Cons Recently, there was an issue with the function to send emails; however, the support team was helpful when I called. The representative added me to a master ticket, helped me with a workaround, and I received an email when the issue was resolved, which happened promptly. Review Source R Reviewer Aministrator Used the software for: Less than 1 year ### "Great Service" September 3, 2026 5.0 As of now, the experience has been good. Seems to be a great service that will help make my job easier as a property manager. Pros Seems to be easy to use. The implementation consultant was very helpful. Hoping this platform will make our work easier as a rental manager. Cons As of now, I have not encountered any cons. Implementation/ training was easy, and very easy to work with our consultant. Review Source R Reviewer Finance and Administration Used the software for: Less than 1 year ### "Property Management with ease" March 12, 2026 5.0 Rent manager is a great value for the money. It is very user friendly and easy to use. This has made property management very efficient. I also like how they are constantly fixing bugs and issues. Always making our rental management a breeze with Rent Manager. Pros What I like most about rent manager is the scan check. It quickly scans the checks and puts the information on the tenants account. It's great for Tenant management. The customer support is amazing as well. Cons There have been things that needed improvement. When you send them feedback, it may take them a while, but they usually get around to updating. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "One year in, still enjoying the product." February 26, 2026 4.0 Great product, great service, great people. Overall happy with the product. It came highly recommended from other users in the industry, and so far, we're happy with it as well. It has made rent collection from the tenants easier as well. The CashPay feature works well for those tenants that don't use online access. Pros Support team is very helpful and pleasant to work with. I really like how easy it is for customer support to log into our system and walk me through any changes that need to be made. If there a question that is posed to them and they don't immediately know the answer, they will immediatley ask their team and resolve it while on the support call. Cons There are some great features available that make regular daily operations much easier, but they are financially out of reach. In order to get some of the additional features you might want, instead of those features being available a la cart, you have to make a leap to a tier change which can almost double your monthly expense. Review Source Leslie M. Property Manager Used the software for: 3-5 years ### "Great Property Software" February 5, 2026 5.0 Overall, we have been pleased with Rent Manager. Customer Service is always readily available and helpful. Pros Rent Manager has been the best software we have used. User friendly and so many options. The tenant Portal is wonderful. Cons I really have no problems with it. Trying to navigate the RM Express is a bit difficult. A work in progress. Review Source R Reviewer Property manager Used the software for: 3-5 years ### "Rent Manager is the only way to go to be successful in multifamily reporting! " February 23, 2026 5.0 Rent Manager makes its program (easy to do business with) Owner friendly and onsite friendly. Rent Manager offers great training as well. Every property I manage the one thing I require is the use of Rent Manager. Such an effective business solution. Pros Rent Manager has provided my company with excellent service since 2013. I find it a great value for the money. Excellent report options. Easy to train on. Best record keeping. The customer support by far is the best of all. I used a couple other software programs in the past that did not offer me the same level of service nor reporting. Our industry is all about time management. Rent manager makes our daily functions move quickly and effectively. I highly recommend Rent Manager. The admin feature allows you to create any fail safe you choose. Cons I honestly do not have a concern about anything with Rent Manager. If I have concerns about the ability to do something, I simply call the toll-free support line and am quickly assisted with a resolution. Review Source R Reviewer Leasing Agent Used the software for: Less than 1 year ### "Leasing Office Fox Run Apts " June 11, 2026 5.0 is been excellent so far customer service is great every time i had a issue they fix the issue for us very patience when they are teaching you how the differents solutions are done Pros Is so easy to work with for the tenant rental management handling rent collection the value and prices for the service is great when we are having a issues or bugs we call customer service and the help us quick and efficient. Cons there is nothing that i dislike about the rent manager until now always had my problems fix very quick with them. Review Source R Reviewer Accounting Manager Used the software for: 3-5 years ### "Highly recomended" April 20, 2026 5.0 We have used Rent Manager for many years now. It has been a great software for our rental business. It keeps us on track with the variety of reporting options for tenants as well as financial reporting. Pros It is a great software for tracking tenant transactions. It is set up to be easy to use and navigate through with very few bugs or issues. Cons It does not have a payroll module. Also, some of the reports we used with the desktop version are not an option in Rent Manager Express. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.