--- title: "TM3 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TM3 Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/27328/TM2/" page_type: "product" language: "en" --- # TM3 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TM3 ## What is TM3? TM3 gives you the tools to manage every aspect of your business from one central system, reducing time spent on admin to ensure you spend as much time as possible with clients. Manage client records, rooms, appointments, classes, communications, business reports, finances, forms, clinical notes and more with TM3. Immerse your clients throughout the customer journey with the branded client portal on Connect, digital forms, clinical notes, seamless pre-payments and marketing integrations on TM3. ## What is TM3 used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 87 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TM3?[Manage this product listing](https://www.g2.com/products/tm3/claim_requests/new?auto=true) ## TM3 Overview Updated September 2026 AI summary TM3 is appointment scheduling and practice management software for businesses of all sizes, offering tools for appointment and calendar management, online booking, client records, clinical notes, billing, and automated reminders. It supports multi-location operations, customizable forms, and payment processing, with deployment available via cloud or desktop. TM3 also features reporting, patient portals, and integration options for varied workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TM3 4.1 (87) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (87) Ease Of Use 4.3 (913) Value For Money 3.8 (74) Value For Money 4.2 (603) Customer Service 4.1 (78) Customer Service 4.2 (815) ## TM3 alternatives [4.6 (209)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) ## FAQs about TM3 Overview ### Which roles and teams benefit most from TM3? TM3 is most used by physiotherapists, podiatrists, osteopaths, and other allied health clinicians who need efficient patient documentation, scheduling, and treatment tracking. Practice managers and clinical directors rely on it to oversee appointments, billing, and clinic operations, while business leaders use reporting and workflow visibility to support service delivery and growth. Answer based on 87 reviews Overview ### What company size and industries is TM3 built for? TM3 is practice management software for small businesses, with 99% of reviewers from that segment, serving sole practitioners, clinics, and fitness studios. It is used most in Health, Wellness and Fitness at 53%, followed by Hospital & Health Care at 22% and Medical Practice at 21%. Answer based on 87 reviews Features and Usability ### What are the key features of TM3? TM3 includes core practice features like appointment scheduling, diary management, patient records, clinical notes, and patient billing. Differentiating capabilities include online booking, automated reminders and confirmations, patient portal access, and payment collection with emailed receipts. Reviewers also highlight reporting and multi-location clinic management for day-to-day operations. Answer based on 47 reviews Pricing ### How much does it cost and what fees or limitations are included? TM3 starts at $50/month flat rate, with TM3 Connect at 60/month, and a free trial is available. Reviewers often call it expensive versus alternatives, citing licensing costs, extra per-class charges in Connect, text costs, and frustration when discounts did not materialize or some features required workarounds. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does TM3 integrate with? TM3 integrates with Chatfuel, Google Ads, Google Analytics 360, Google Tag Manager 360, Pronto, and Zoom Workplace. These connections span marketing, analytics, tag management, communications, and customer engagement, covering the third-party platforms listed in the official integration catalog for TM3. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does TM3 offer? TM3 provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group learning sessions, documentation offers written reference material, and videos allow self-paced review of product features and steps. Answer based on 8 reviews Getting Started and Support ### What customer support options does TM3 offer, and how do users rate the experience? TM3 offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as helpful, friendly, and capable of resolving issues quickly, but experiences are mixed: some report slow chat responses, limited urgent help, inconsistent follow-up, and frustration when bugs or outages take longer to fix. Answer based on 47 reviews Features and Usability ### Is TM3 easy to use for clinics and practitioners? TM3 covers daily clinic tasks well, but ease of use depends on the workflow and setup. Many private practices find booking, invoicing, online forms, and remote access straightforward, while some admins and practitioners find navigation clunky, notes harder to manage, and certain features harder to locate without training. Answer based on 34 reviews Features and Usability ### How well does TM3 handle diary management? TM3 handles diary management well for busy clinics that need shared calendars, online booking, and appointment reminders. Many multi-practitioner and multi-location teams value visibility across staff diaries and mobile access, though some users find the layout dated, smartphone functionality limited, and occasional crashes disruptive during scheduling. Answer based on 21 reviews ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) TM3 supports all three of the features reviewers value most: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate across calendars, and let customers reserve time online, allowing teams to reduce manual scheduling work and manage appointments more efficiently. Appointment Management 4.6 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 3.4 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Mobile Access 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Client Database 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Patient Scheduling 4.5 (42) 52.38% of 42 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups TM3 198 features ### All Features - 3D Imaging: Representation of any object in 3D - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cancellation Management: Allow customers to cancel their subscription remotely. - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Care Summaries: Electronic patient health records - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Diagnostic Reports: Reporting completed by clinicians that summarizes health/medical diagnoses - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Exercise Library: Database of frequently used, popular workout routines - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Chiropractors: Serves chiropractic practices - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Speech Therapists: Designed for the use of speech therapists - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Health Record Access: Gaining access to confidential health documents and information - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Person Payments: Transactions that typically involve face-to-face interactions between the payer and the payee - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Order Management: Submit and track requests for laboratory tests - Lead Generation: Manage the process of attracting and converting business prospects into leads - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Intake Forms: Online forms for managing client intake - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Room Scheduling: Reserving a room for meeting in an office or co-working space - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Virtual Meetings: Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Vitals Tracking: Track and measure patient's vitals - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (87) 4.0 Based on 87 reviews ## Pricing Value for money 3.8 (74) Free Trial [View pricing plan details](https://www.capterra.com/p/27328/TM2/pricing/) TM3 $50.00 Flat Rate,Per Month It includes: - Appointment Scheduling - Client Communications - Client Records - Clinical Notes - Finance Tools - Invoice Creation - Online Consultation - Reporting Suite - Staff Management TM3 Connect $60.00 Flat Rate,Per Month It includes: - Automated List - Booking App - Class Schedule - Client Portal - Clinical Forms - Course Description - Debt Collection - Integrated Payment Processing - Marketing Integration - Online Registration Value for money 3.8 (74) 3.8 Based on 74 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Chatfuel](https://www.capterra.com/p/181770/Chatfuel/)[ Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/)[ Pronto](https://www.capterra.com/p/198665/Pronto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (78) 4.1 Based on 78 reviews ## User reviews Overall rating 4.1 Based on 87 reviews Filter by rating 5(34) 4(37) 3(10) 2(2) 1(4) Mentioned topic Sorted by most recent BP Ben P. Massage Therapist Alternative Medicine ### "very expensive diary" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 12, 2024 Awkward when working, awful support when not Pros Not much really. as a diary its ok but there are cheaper versions of those available Cons Clunky, not intuitive. can't read previous notes while writing another. Support desk is useless Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) This is the system used at one of the clinics that I work at Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brien S. Physiotherapist Health, Wellness and Fitness ### "Customer service non existent" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 9, 2022 Has been lacklustre to say the least. Would not recommend at all if you are counting on good customer service Pros Cloud based software allows us to access diary from anywhere Cons In transferring over we were promised training, inservicing and adequate customer support to ease the transition. All of this Has been non existent. Emails never answered. No way to call. Live chat unanswered. Frustrated is an understatement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Becki R. Practice Manager Medical Practice ### "Not Interested in actually making the system functional" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 18, 2022 We were told we had to move from TM2 (their previous system) to TM3 at the end of 2021 - we are STILL waiting for basic functionality issues to be resolved and are currently unable to fully use the system. I cannot escalate my concerns as staff won't supply contact details of anyone 'higher up the chain' and yet we are still being asked to pay considerably more for a system that does less than their previous one! It would appear that the company are only focused on projects that bring in more money to the company rather than actually fixing the projects they have currently released. I would not recommend this company to anyone - which must be soul-destroying for those front-end members of staff who work very hard to get things sorted, but who way to often come back with "it's been referred to the development team" which appears to mean that it will never be fixed. Pros It has 2 saving graces -1 is the front-line support staff who are available via their online chat (not via phone as advertised on their website). They are knowledgeable and helpful. The 2nd is its integration with Healthcode which makes seamless work of sending electronic invoices. Cons It is not a very intuitive system to learn and feels very 'clunky'. We have experienced a whole range of issues with getting it implemented, a number of which are still ongoing 6 months down the line We had very little in the way of training (you are given 2 hours free training which is online and is basically a member of staff sharing their screen with you and quickly showing you what to do) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG shrenik G. manager Hospital & Health Care ### "not happy " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 5, 2022 I have requested to downgrade my subscription. however, I have not gotten a response from them until 3 months when I stopped my direct debit. then I get a response that pays the bill in a few days or we will delete you all data from the system. i fell that not good Pros easy to use it. and good to maintain data Cons Not able to communicate with TM3 Team. Not getting some response until 3 month from TM3 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Manager Health, Wellness and Fitness ### "Worst Company ive ever worked with" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 19, 2021 Stressful and not worth the hassle Pros yet to find.. Cons The support is shocking, No one to talk to, all members of staff off. only one person available in support. I have been trying to leave for 6 weeks, refusal to give data back or being ignored. System to download data does not work. you are stuck and left paying additional months to keep operational. seriously contemplating legal action. its disgusting how they operate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Colm W. Chartered Physiotherapist Health, Wellness and Fitness ### "TM3 East Galway Physiotherapy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 31, 2021 TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments. Pros Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times. Cons Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reasons for choosing TM3 TM3 additional features and advancements from initial demo we received allowed us to choose the right software package versus yellow schedule and Cliniko. We are certainly happy with TM3. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GN Gillian N. Senior Physiotherapist Health, Wellness and Fitness ### "Good easy to use software on the go" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 30, 2021 More productive as can work while my kids are at sport etc but it needs to be adapted to using with smaller screens too and a few things need adding IMO. But overall really good. Pros Doing notes out and about on my tablet, being able to access notes anywhere. Cons There needs to be an icon next to each patient's name which shows a locked or unlocked symbol to reflect whether the notes for that patient have been completed. PLEEEEEEEEASE!!!!! It is painful having to go back at the end of the day through each patient to see who needs completing. There is also (to my knowledge) no way of making font stand out - ie highlighting only short sentences or changing font colour. This makes it hard to scroll through notes and see important events. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Rayna M. Practice Manager Health, Wellness and Fitness ### "TM3 Fantastic system - Admin dream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2021 Love the simplicity and the layout. The ability to run and utilise both web and desktop is key. Desktop being that more simplistic when running finance and some other reports. Fantastic system. It works for us and not the other way around. Pros Quick and simple to use and to train new staff. With 2gether being an excellent tool for tips and updates. Cons Would like the ability to create my own 1 off reports that fit my business without incurring additional costs. Reasons for choosing TM3 Product had been used before in another practice. We knew the reliability and the effectiveness of the programme. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NG Niamh G. Physiotherapist Hospital & Health Care ### "Generally works on desktop, some clunky features and unusable on mobile " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 29, 2021 Mostly ok Pros Appointment scheduling is ok, note writing generally works somewhat Cons Note writing is absolutely unusable on mobile, which makes the software very little use to me as a clinician. Appointment scheduling is difficult on desktop and very difficult on mobile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EB Ellie B. Physiotherapist Health, Wellness and Fitness ### "Useful for keeping appointments and invoicing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 28, 2021 Pros I like being able to easily search for client names and make and change appointments. Cons Sometimes a little confusing with completing appointments and being able to delete them - the delete button is not always easy to find if you don't know where to look! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/27328/TM2/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.