# TM3 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TM3 the right Appointment Scheduling solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27328/TM2/reviews --- TM3 4.1 (87) [View alternatives](https://www.capterra.com/p/27328/TM2/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TM3 Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews CW Colm W Chartered PhysiotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.“ July 31, 2021 BP Ben P Massage TherapistAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “Support desk is useless“ August 12, 2024 LB Lynley B Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “This is enabling our business expansion to progress smoothly and has allowed us to adapt to the challenges of operating throughout the Covid pandemic“ July 14, 2021 BP Ben P Massage TherapistAlternative Medicine, 11 - 50 employeesUsed the software for: 1-2 years. “Awkward when working, awful support when not“ August 12, 2024 PW Patricia W Manager CEO Understand BabiesHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “TM3 has helped me solve the problem of spending valuable clinical time taking payments following by hours in the evening sending out receipts.“ July 14, 2021 BR Becki R Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “We were told we had to move from TM2 (their previous system) to TM3 at the end of 2021 - we are STILL waiting for basic functionality issues to be resolved and are currently unable to fully use the system.“ July 18, 2022 CW Colm W Chartered PhysiotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings.“ July 31, 2021 DH Dell H PhysiotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. “ July 14, 2021 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karen B. Accounts Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use and Operate Accurately" July 19, 2021 5.0 Anytime I've encountered a problem, the TM3 support team have been amazing. I would recommend this software to others and rate the customer service as exceptional Pros I like the fact that I can record everything related to a customer accurately and with ease Cons Sometimes it does have glitches but the Customer Service Team are amazing and are able to fix things with ease Review Source JC Jennifer C. Physio director Hospital & Health Care Used the software for: 2+ years ### "Experiences " July 15, 2021 4.0 Very positive generally Been using it for 10+ years and moved up through the versions Tech team really helpful Have recommended and its been taken up by 3 other users recently and was told I would get a discount but that has not happened! Pros Diary management Case notes Bespoke reports Fantastic support from tech team although responses have been badly affected by Covid Cons No signature on bespoke emails No area for frequently used attachments to be stored Happy to use IM but tel should be re-installed as response times can be slow and then messages are cut off if we don't respond within a certain time frame but when in clinic this can't always be done Text costs Alternatives considered [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/) Reason for choosing TM3 More intuitive Other practices recommended Review Source DH Dell H. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Overall a fairly good clinical system that is quickly being outdated by recent software out there!!!" July 14, 2021 3.0 Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3. To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience. Pros Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good. Cons Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session to the client, when they request a £25 session as it states this prices from, this could lead to patient complaints for false advertising. The telephony help has been offline for way too long, as a business I managed to set up an internet phone system very easily to use when home working, I have no idea why TM3 did not provide this? The system crashes regularly. When updates occur or support sometimes need to do something with the system if it crashes, they forget to upload word again to open documents and you have to call back to get this working again. If a patient enters via a group with authorised sessions, but then sees us privately for an alternative issue, and then sometimes has a second authority for a different body part, it is impossible to know on the system session dates what ones were for a private and group session. I have been requesting that these should have a colour coded way to separate them for years but nothing ahs changed. Review Source LB Lynley B. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Honest Review :)" July 14, 2021 5.0 There are some great features, from reminders to the ability to send forms, to setting up and billing for classes. This is enabling our business expansion to progress smoothly and has allowed us to adapt to the challenges of operating throughout the Covid pandemic Pros The set up is really quite easy. There is plenty of help available and plenty of tutorials for things you are unsure of. Cons When additions / suggestions are made, there doesnt seem to be any progress often and not follow up procedure other than us chasing / enquiring. It is pretty expensive in terms of licencing. Also, the classes features are fab when you upgrade to Connect but despite the cost of the upgrade, there's a further charge per class. I understand why the PAYG system is in place, it just adds to an already expensive system, especially when alot of the Connect features are not used Review Source RM Rayna M. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "TM3 Fantastic system - Admin dream" July 30, 2021 5.0 Love the simplicity and the layout. The ability to run and utilise both web and desktop is key. Desktop being that more simplistic when running finance and some other reports. Fantastic system. It works for us and not the other way around. Pros Quick and simple to use and to train new staff. With 2gether being an excellent tool for tips and updates. Cons Would like the ability to create my own 1 off reports that fit my business without incurring additional costs. Reason for choosing TM3 Product had been used before in another practice. We knew the reliability and the effectiveness of the programme. Review Source SB Sonja B. Director Hospital & Health Care Used the software for: 2+ years ### "Not recommended for smaller Independent Clinics" July 28, 2021 3.0 This system used to be a leader across the medical practice management industry but the package is now probably better suited to large organisations coordinating information across multiple departments rather than the needs of an independent practice. Pros There are very few pros to TM3 when you consider the competition for SMEs. The medical insurance billing system is the only benefit that comes to mind as it is well integrated. Cons Where to start? The interface is not intuitive or engaging making administration even more of a chore. Not being able to look back on patient's previous notes easily when they attend for follow up, the whole system is clunky and suffers from having had additional functions bolted on to the original software over the years. You repeatedly have to close one screen and open another rather than having the concurrent information on one screen. Customer support is charged for and is hard to get any response to arrange. Training quality is hugely disappointing, delivered from a script and not lead by anyone with practice based training, just software training. So for example the specific data that is used for KPI reports was only superficial explained as how the software used is not a function of the trainers, the help pages on the website are out of date etc etc. Having been customers for nearly 10 years the competition from other practice management suppliers has caught up and thoroughly overtaken them. Needless to say our team of 6 have just moved to an Australian competitor more suited to our size of clinic and it is costing 70% less per month. Review Source BR Becki R. Practice Manager Medical Practice Used the software for: 6-12 months ### "Not Interested in actually making the system functional" July 18, 2022 3.0 We were told we had to move from TM2 (their previous system) to TM3 at the end of 2021 - we are STILL waiting for basic functionality issues to be resolved and are currently unable to fully use the system. I cannot escalate my concerns as staff won't supply contact details of anyone 'higher up the chain' and yet we are still being asked to pay considerably more for a system that does less than their previous one! It would appear that the company are only focused on projects that bring in more money to the company rather than actually fixing the projects they have currently released. I would not recommend this company to anyone - which must be soul-destroying for those front-end members of staff who work very hard to get things sorted, but who way to often come back with "it's been referred to the development team" which appears to mean that it will never be fixed. Pros It has 2 saving graces -1 is the front-line support staff who are available via their online chat (not via phone as advertised on their website). They are knowledgeable and helpful. The 2nd is its integration with Healthcode which makes seamless work of sending electronic invoices. Cons It is not a very intuitive system to learn and feels very 'clunky'. We have experienced a whole range of issues with getting it implemented, a number of which are still ongoing 6 months down the line We had very little in the way of training (you are given 2 hours free training which is online and is basically a member of staff sharing their screen with you and quickly showing you what to do) Review Source SB Sara B. Sports Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Very useable but clunky" July 14, 2021 4.0 Never having used any other patient management software it’s hard to compare however I can say the step up from TM2 is HUGE! Once learnt how to use it, where everything is and what it does the system is very functional. Clunky at times and often the simple and easiest things can’t be done but but overall a vast improvement from a paper diary and handwritten notes. Pros One stop shop for a patient management system. Easy to use patient/practitioner diary and booking system. Patient clinical notes have been essential in our multi location clinic even thought they are clunky. Cons Software is clunky to use. Not particularly logical for less technologically advanced people which are often the physios. Multiple very simple requests have been “passed onto the development team” over the last year, many things makes you wonder if the product was even tested before it was launched. Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem. Review Source NK Nagina K. Head Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "To grow and secure your business its a must-have " July 14, 2021 5.0 Pros TM3 is as easy to use as any MS product but has a pleasing depth that rewards you for looking further. There's a huge amount of flexibility and scalability here - so much so that we've based our business around it's features. Cons It needs to be able to integrate with hosted sites such as Wix. A single system for patient records that allows full booking, customer interaction and data collection is not impossible but only if it can integrate with the existing client website Review Source VR Verified Reviewer Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst Company ive ever worked with" August 19, 2021 1.0 Stressful and not worth the hassle Pros yet to find.. Cons The support is shocking, No one to talk to, all members of staff off. only one person available in support. I have been trying to leave for 6 weeks, refusal to give data back or being ignored. System to download data does not work. you are stuck and left paying additional months to keep operational. seriously contemplating legal action. its disgusting how they operate Review Source LB Lisa B. Owner Medical Practice Used the software for: 2+ years ### "An asset to a busy practice " July 28, 2021 4.0 90 % of the time this is wonderful but can be frustrating when assistance is required in a hurry and customer support is busy. Pros I am familiar with the software as I have used it for more than 10 years. It is relatively intuitive to use. I like being able to send forms from within patient notes. The appointment reminders are invaluable. Cons It would be great if there was full functionality on a smart phone Reason for choosing TM3 Chose this as I had used it before for many years Review Source SG Suzanne G. Practice manager Medical Practice Used the software for: Less than 6 months ### "pros and cons of TM3 after one month of use" July 24, 2019 4.0 Solving: no longer require paper notes. Paper notes could be inadvertently destroyed. Paper notes are sometime difficult to read. So far it is working well albeit with the above cons. All issues have been addressed to Blue-Zinc. Some are being addressed. Some are not. Pros Clients notes stored safely online - shouldn't get lost. All clinicians can read all other clinicians notes. No hand written scrawl to decipher. All clinician diaries visible to all. Everything stored in one place. Available on all computers. Cons Currently no GDPR certification although they indicate they are compliant. No diary app for phones. Doesn't have the option to put clients first name first in the appointments field. Scanned documents can only be viewed by downloading onto device. Full calendar does not stay pinned even after pinning in place! Appointment notes currently collapsed and only showing current report rather than showing all treatment reports when you go to a case. Client tracking reports - shows every appointment for each client rather than just the one that has' no future appointment'. Date of birth jumping back to blank or to 30/12/1899 when trying to update! Reason for choosing TM3 Appeared to be the best product on the market. We were offered a comparative deal which over two years equalled the other produce we were investigating. Review Source JP Julia P. Physio Medical Practice Used the software for: 2+ years ### "Excellent for scheduling appointments " July 28, 2021 4.0 Good Pros Appointment scheduling Invoice generation to a point Cons Hard to change templates That it automatically generates 2 invoices for 2 different practitioners and one has to physically combine Review Source sG shrenik G. manager Hospital & Health Care Used the software for: 2+ years ### "not happy " May 5, 2022 3.0 I have requested to downgrade my subscription. however, I have not gotten a response from them until 3 months when I stopped my direct debit. then I get a response that pays the bill in a few days or we will delete you all data from the system. i fell that not good Pros easy to use it. and good to maintain data Cons Not able to communicate with TM3 Team. Not getting some response until 3 month from TM3 Review Source ST Sally T. Principle Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Works for us" June 17, 2019 4.0 Pros Being able to see all staff diaries on one page. Set reminders and snapshots of clinical practise. Keeps all data safe. Facilitated clinical record keeping. Accessible online. Cons Class manager still needs some improvements. It would be good to be able to attach a room to a booking to avoid room clashes. Review Source Response from Blue Zinc IT June 24, 2019 Hi Sally, Thanks for your lovely feedback. We're looking forward to revealing what we are currently working on as it'll really address your point. We'll be in touch once we have more details to share! NN Natalie N. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Brilliant easy software " July 24, 2019 4.0 Pros Straight forward logical system. And great access from mobile devices which is invaluable Cons Linking insurance processes to the account with health code Switched from [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) Easier to use and better price Review Source GC Gordon C. Owner Redbourn physio Sports Used the software for: 2+ years ### "TM3 " June 17, 2019 5.0 Our experience of TM3 is that we have gone paperless which save money and reception time The practice over all has a more efficient feel to it Pros It is reliable and I can use iron my Phone. Emails remind patents of their appointments and the best thing we did was book on line our patients love it. Cons Sometimes I find writing my note on line a little slow And not always easy to work Review Source JE James E. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Honest review" June 17, 2019 4.0 Great overall experience just a shame about the techy bugs. Pros Cloud based - work from anywhere. Account managers very friendly and staff always happy to help. Cons all the bugs that keep cropping up. Feels like I'm spending more time in a week waiting for support to answer buggy issues than working on my business - I'm promised this will get less. Review Source CD Carol D. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Ideal for our practice" June 17, 2019 5.0 The reports are very good. Easy to convert to Excel and extract management information. Pros It is easy to access from any device and the diary is very clear. Cons The financial side takes a bit of getting used to. Can make mistakes. Review Source Response from Blue Zinc IT June 24, 2019 Hi Carol, Thanks for your great feedback. Finances are an integral part of TM3 and hopefully you've made use of the great support to get the most out of this module. TM3 has been designed to minimise the admin (and hassle) of keeping track of finances. Any queries you have we'd be more than happy to help! DP Danielle P. Sports therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Nice userface" June 17, 2019 5.0 Whenever I have had an issue with tm3 it has Always been resolved that day and from day one the customer service has always been on point. Pros I think the overall look is very customer friendly both for practitioners and their clients. Cons It’s quite hard to set up initially especially the note taking section Review Source Response from Blue Zinc IT June 24, 2019 Hi Danielle, Thanks for taking the time to leave your lovely review. I'll pass the comments to our support team who will be delighted! NG Nicola G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "TM2/3" June 18, 2019 3.0 Varied Pros Manages invoices well Diary management of multiple practitioners and locations Cons No online payment No class management module No PROM’s or useful reports Reason for choosing TM3 I thought it would be better Review Source ST Simon T. MD Hospital & Health Care Used the software for: 2+ years ### "Tm3 review " June 17, 2019 4.0 Pros Great diary, Bilings, easy clinical notes, reports Cons No open API. No clinical case notes suitable for smart phone. No data analytics No AI Review Source PW Patricia W. Manager CEO Understand Babies Health, Wellness and Fitness Used the software for: Less than 6 months ### "TM3 Practice Management review" July 14, 2021 4.0 TM3 has helped me solve the problem of spending valuable clinical time taking payments following by hours in the evening sending out receipts. Pros Appointment reminders are great. It means people let me know of their intention to attend or else if something has come up they will cancel in plenty of time. Invoice by email with payment integration through stripe makes for hassle free payments. Cons it is a bit fiddly to send receipts and to check up on payment records Reason for choosing TM3 was familiar with the brand for many years. Local supplier. Good back up training in use of system Review Source SA Steven A. Podiatrist Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple and easy to use" July 14, 2021 5.0 Overall very happy with the product Pros Very straightforward and picked up how to use the features I need incredibly quickly and when I did stunble over certain features, the online support was second to none Cons Sometimes you have to come back out of a patient notes and go back in to access the case history but this is a small niggle Review Source HR Helen R. Clinic manager Health, Wellness and Fitness Used the software for: 6-12 months ### "TM3" July 24, 2019 4.0 I am a sole practitioner so I use TM3 for many admin functions. It is great for keeping track of payments, invoices. I don't find the clinical notes very easy to use. Pros Easy to use Able to use on any computer and ipad Cons The TM3 version is quite different to TM2. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.