# Page 2 | TM3 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TM3 the right Appointment Scheduling solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27328/TM2/reviews --- TM3 4.1 (87) [View alternatives](https://www.capterra.com/p/27328/TM2/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TM3 ## Showing most helpful reviews Showing 26-50 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Ben P. Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "very expensive diary" August 12, 2024 1.0 Awkward when working, awful support when not Pros Not much really. as a diary its ok but there are cheaper versions of those available Cons Clunky, not intuitive. can't read previous notes while writing another. Support desk is useless Switched from [Cliniko](https://www.capterra.com/p/180878/Cliniko/) This is the system used at one of the clinics that I work at Review Source SC Sarah C. Accounts Receivable and Insurance Manager Hospital & Health Care Used the software for: 6-12 months ### "Accounts Receivable perspective " July 28, 2021 3.0 The system works well, though relies heavily on bespoke reports to get the information needed from accounts out of it. But once you get the reports set up seems to work fine. Pros Patient facing is brilliant. Patients can pay and book online. Stripe integration is brilliant. Customer Service is amazing, any issues gets solved in a timely manor. Cons The classes aren't reported on very well in the standard reports but we were able to get Bespoke reports made. can't see what classes are attached to packages so need a bespoke report for that. The lock accounts isn't good as you can still back date payments after the system is locked so that defeats the point. Invoicing is good. Healthcode integration works but you need a bespoke report to check any invoices not picked up by Healthcode. The dashboard isn't editable so you can only see what TM3 want you do see. Credit notes don't pick up the same ledger code as the appointment it just picks up nothing. They said they integrated with Xero but do not as have to create a bespoke report to download, pivot and then upload into Xero. Reports keep breaking but they do fix them quite quick once you flag. Switched from [Lumeon](https://www.capterra.com/p/115870/Care-Pathway-Manager/) TM3 was cheaper, also TM3 were offering better outcome reporting which we needed from the physio side. Review Source Rick L. Director Hospital & Health Care Used the software for: 2+ years ### "Core to our clinic operations - couldn't run the clinics without it." July 15, 2021 5.0 Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers. Pros We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly. Cons There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing. Review Source CW Colm W. Chartered Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "TM3 East Galway Physiotherapy" July 31, 2021 4.0 TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments. Pros Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times. Cons Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing TM3 TM3 additional features and advancements from initial demo we received allowed us to choose the right software package versus yellow schedule and Cliniko. We are certainly happy with TM3. Review Source MB Mella B. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Tm3 for beauty salons" July 15, 2021 5.0 Pros The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come. Cons There is nothing I would change about the software I’ve got. It was specially designed for my beauty business. Reason for choosing TM3 Tm3 was recommended to me by another business owner. Switched from [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) The previous provided got too expensive Review Source MM Maura M. Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "TM3 Connect" July 28, 2021 5.0 Pros Connect has helped us to attract more patients to our practice through the online bookings. It’s also helped us to reduce the admin load through the automated forms and client portal. Cons Support response times can be a little slow during critical times. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Review Source HW Hannah W. Managing Director & Principal Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Does everything we need " July 28, 2021 5.0 Things have definitely improved over the years and we have a good relationship with their support team who are always helpful and resolve any issues we have quickly for us. It’s reliable and we are never left without the software now that it is cloud-based. Pros I will be honest, we have been with TM3, or what was Tm2 for more than a decade and twice during that period we have been frustrated and investigated other providers. However we keep returning because nothing else has the same functionality and particularly for insurance billing management. Cons Inability to capture Proms however I believe this has now been added and we are investigating. Alternatives considered [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/)[Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing TM3 Insurance billing Review Source Nicki C. Operations & Marketing Director Hospital & Health Care Used the software for: Less than 6 months ### "A good decision to switch to TM3" July 14, 2021 4.0 The decision to move to TM3 was a good one - the team are a pleasure to work with and nothing is too hard for them to investigate/ discuss. Use of the system is logical, which helped with compliance. Pros I had the pleasure of working with a hands-on implementation team: always available and it wasn't a simple database to bring across! The training for both admin and practitioners went smoothly, with the system being very logical, so easy to learn. Our company as a whole have been very compliant, embracing the new system with relative ease (having used the old one forever). Day to day tasks of TM3 have been an easy switch and the diary management so much more straight forward than what we had previously. We look forward to exporting more data outcomes and using these for the industry as a whole. Cons The hardest transition has been the Classes feature: we run so many a week and its quite clunky for both admin and practitioners, plus the reporting wasn't readily available so we've had bespoke reports made. Speed can be an issue with a database as large as ours but this has been taken on board by the team at TM3 and is being investigated. Review Source RM Rebecca M. Senior Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Sort out the Diary." July 28, 2021 3.0 I want everything to be obvious... I don't have time to search through folders & lists & windows to get what I need... Pros I want to be able to eliminate the hours 12am to 7am every single day! Why do I have to keep doing it myself..? Cons The appearance of the Diary... I SAY AGAIN... IT LOOKS LIKE A DOG'S DINNER! Review Source PC Perneet C. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very good and lots of useful features" July 28, 2021 4.0 Pros Brandable booking website and online payment features Cons report glitches and lack of phone support in recent months Review Source JT Joanne T. Foot health Professional Health, Wellness and Fitness Used the software for: Less than 6 months ### "Foot Health and TM3" July 14, 2021 4.0 Love the fact that we can see each other diaries and make appointments for each other. It's lovely to be able to have my diary with me all the time on my phone. Pros I use this app mostly for the diary features and patient recording . As a license user I love the way we add each individual patient and the ease of making the next appointment. Plus it's easy to add notes and keep records Cons I find it difficult to add the individual addresses . I have to go down to additional info . Surely this is important and not additional? We do clinic and home visit treatments so it would be handy to be able to see their address in the actual diary . Also we each have our own mobile phone numbers but the text message reminders can't be sent from each practioner. We have put our numbers on the text but people are getting confused and try to reply to the text . Review Source GN Gillian N. Senior Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good easy to use software on the go" July 30, 2021 4.0 More productive as can work while my kids are at sport etc but it needs to be adapted to using with smaller screens too and a few things need adding IMO. But overall really good. Pros Doing notes out and about on my tablet, being able to access notes anywhere. Cons There needs to be an icon next to each patient's name which shows a locked or unlocked symbol to reflect whether the notes for that patient have been completed. PLEEEEEEEEASE!!!!! It is painful having to go back at the end of the day through each patient to see who needs completing. There is also (to my knowledge) no way of making font stand out - ie highlighting only short sentences or changing font colour. This makes it hard to scroll through notes and see important events. Review Source DO Donal O. Osteopath Hospital & Health Care Used the software for: 2+ years ### "Vital to operations" June 17, 2019 5.0 Pros The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc. The ability to edit a large amounts of the templates for case histories and treatments. Cons I miss a lot of the 1 touch features of TM2. It really does save a lot of time. I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool. Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing TM3 It's a local business and the support staff are very helpful Review Source Response from Blue Zinc IT June 24, 2019 Hi Donal, Thanks very much for the great feedback. Great to hear TM3 is so vital to your business! We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release! MF Matthew F. Director Medical Practice Used the software for: 6-12 months ### "Great PMS software " July 14, 2021 5.0 5\* PMS service...the only one our clinics would recommend! Pros easy to use and navigate, customisable to the individual clinic needs, always have prompt customer service when navigating any problems Cons still a few aspects that could do with being more customisable but these are minor things that don't affect day to day running/use Review Source KA Konstantinos A. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" July 28, 2021 3.0 Fair. There are times that bc I am out of the UK the service does not work to my needs in the EU. In general though it has helped our clinic in growing and developing. Pros Billing and scheduling was at times very easy for one user (ie the clinician) but difficult to be taught for an individual that had english as a second language. Cons Access of patient files info and adding info can be tedious at times. It should be a bit more fluid and easier. Review Source JD Jill D. Practice Principle Medical Practice Used the software for: 2+ years ### "Mill Hill Physio" July 14, 2021 5.0 Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice Pros Ease of use and response of technical staff when I need help Cons Nothing it serves my practice well if I need any features they can sort it out for me Switched from [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/) They were not responsive in helping develop functions back in 2011 Review Source LK Lesley K. Partner in practice Hospital & Health Care Used the software for: 2+ years ### "SPEAR physiotherapy " July 28, 2021 4.0 Pros It’s easy to use snd does allow us to invoice all insurance companies in an efficient way. Cons It’s very expensive. Customer care snd communication is variable Alternatives considered [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) Reason for choosing TM3 It’s allows a medium size practice to operate efficiently and effectively Review Source RR Roxana R. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### " Good value for money" July 14, 2021 4.0 improves overall activity and helps us keep all records in the same place. Pros Easy to use. support is available when needed Cons More reports will be useful, keeping track of unpaid invoices in a monthly basis would be more accurate. Reason for choosing TM3 Complexity Review Source GV Garett V. Physiotherapist Hospital & Health Care Used the software for: 2+ years ### "TM3 Review" July 14, 2021 4.0 Scheduling and cancellation tracking have been great benefits Pros Very good for scheduling & diary management. Easy online access ensures working from home flexibility. Customer service is responsive to queries. Cons Patient record keeping / SOAP notes do not offer anything over and above the competitors Review Source DN Damon N. Clinical Director Medical Practice Used the software for: 2+ years ### "Great product" June 17, 2019 5.0 Tm3 has made holing and keeping track of invoices so much easier than previous management systems Pros User interface easy to understand and logical. There's not really anything we have found it can't do. It has made our admin so much easier. We wouldn't be without it. Cons Occasionally updates cause small teething problems in some areas. Review Source Response from Blue Zinc IT June 24, 2019 Hi Damon, Thank you for your amazing feedback. As we are continue to innovate a small number of issues can arise upon a new release. Most times you'll never know about our successful releases (as they are so seamless). We learn from every release and work on improving deployment to ensure minimal impact. EB Emily B. Osteopath Health, Wellness and Fitness Used the software for: 1-2 years ### "Good for diary management & bookings " July 28, 2021 4.0 Find helpful support. Useful for diary management. Expensive compared to others on market and doesn’t necessarily function properly Pros Helpful for patient reminder/confirmation emails and diary management Cons Often glitches that occur. Feels like you’ve purchased an incomplete working product. Sometimes doesn’t send reminder emails/forms which creates major issues. Creating of forms and layout of templates is laborous and painful. Not always user friendly. Drops in service common. Review Source GC Gavin C. Partner at Cree Physiotherapy Clinic Medical Practice Used the software for: 2+ years ### "Leading the way in Physiotherapy Practice Software " July 14, 2021 5.0 This software works simply within our practice saving time and money while acting as an integral part of our day to day running of our practice Pros The diary feature is one of its best festures Cons Integration with email and text has an additional cost Review Source KB Kiera B. Practice Owner Hospital & Health Care Used the software for: 1-2 years ### "Practice Owner" July 28, 2021 1.0 Extremely poor Pros Medical records are good. Cons Accounting aspect is impossible and support is so poor. More investment is required in software and a better understanding of what user need. Reason for choosing TM3 To support a local business Review Source PL Paul L. Nurse Consultant Medical Practice Used the software for: Less than 6 months ### "The Keep Clinic" July 14, 2021 4.0 Satisfactory. Transition across from PPs was well supported, but data migration was poor, so there was a need for much replication initially. We are a relatively new business, so the system and data is helping to shape and decide direction, and analysing activity has been a real boon. We are growing to appreciate TM3 as our knowledge of the system grows. Pros The activity analysis and reports. Making appointments. Registering new patients. Cons Difficult for me to distinguish activity in multiple clinics at a quick glance when viewing the daily calendar. Moving between multiple patient's clinical details. Viewing attached clinical files and documents need to download and view adding additional steps. Switched from [PPS-IT](https://www.capterra.com/p/188578/PPS-IT/) Not as good as TM3, although they were in a transition period as they enhanced their software and moved across to a new version and new servers. Review Source LP Linda P. podiatrist Medical Practice Used the software for: 2+ years ### "Couldn't live without it" July 14, 2021 5.0 TM3 are great at responding in a timely fashion. They can also usually sort out any problem Pros The software is accessible at all times and places. perfect for a very busy practice. I can work from anywhere to do the admin Cons I would like more of a feature of finding where I get my patients from in the online booking form Reason for choosing TM3 N/A Review Source Similar Products Featured