MPN Software Systems

ECLIPSE

4.5 / 5 177 reviews

Who Uses This Software?

Chiropractic, Multi-Disciplinary, Physical Therapy.


Average Ratings

177 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • MPN Software Systems
  • eclipsepracticemanagementsoftware.com/
  • Founded 1985
  • United States

About ECLIPSE

ECLIPSE Practice Management Software has been in daily use at thousands of locations throughout the United States for over 20 years. ECLIPSE includes billing, scheduling, EHR (electronic health record), daily notes, an extensive alerts system, certified HIPAA compliant electronic claims & remittance, security features that include patient data access tracking to help you run a HIPAA compliant facility, and myriad reports fine-tuned by two decades of client feedback.


ECLIPSE Features

  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

ECLIPSE Reviews Recently Reviewed!


Eclipse - Best Open Source IDE!

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall a very good tool for beginners.

Pros: Easy to integrate with SVN and GIT. Lots of plugins and extensions. Easy to code. User friendly UI. Syntax checking helps one to write clean and correct code. Supports development in other language as well.

Cons: Hangs at time. Can be more pro-active just like Intelli J IDE. Version mismatch of plugins with IDE is troublesome. Lack of database support. Configuring database takes time.

Best development tool

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Eclipse has a very user-friendly user interface. It has intelli-sense which prevents you from making syntax errors and guide you along the way.

Cons: It has a lot of shortcuts and options which can take a lot of time to get used to. It has a steep learning curve for a beginner.

EHR made easy!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, great customer service. Program runs efficiently and is easy for staff to learn updates.

Cons: Updates are a con, although they are quick and easy to do. Customer service is happy to help and makes the process more efficient.

Easily taught to new users.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: If they could make a section where we could take a picture of a patient and attach it to their file.

Pros: Everything is straight forward and self explanatory. The help desk staff are very patient and helpful with explaining anything that is not understood clearly. The staff is quick with response to any technically problems that may occur with the program or even if it is our computer that had a glitch.

Cons: This product is overall great. I have not had any difficult issues with anything. I would like it to be more manageable with the updates. Updates are only done on the main computer which it would be nice to be able to update from one of the work stations.

Vendor Response

by MPN Software Systems on February 15, 2018

Jennifer, thanks for your review. ECLIPSE has had the capability to upload & display patient photos for years on the patient Dashboard. Our Help Desk will reach out to your NY office today to help you with this.

Been happy with Eclipse for over 20 years

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We weren't using Eclipse's EHR because we had been using DC Powernotes for many years. DC Powernotes stopped offering support and updates several years ago so we recently looked into going with another software that we thought would have a good EHR but when we revisited Eclipse's EHR we were surprised at how good it had become. Much better than it was years ago. We always loved Eclipse's practice management capabilities but now with the ease of EHR it's got everything we need. Definitely use the third party vendors that work with Eclipse, such as X-Charge & Infinedi for integration of credit card & electronic billing and remittances and DataDepositBox for cloud backup.

Pros: Their practice management does EVERYTHING we need and more. Their EHR is through and fast. Easy to use interface. Constant updates. Great support.

Cons: There's not much we don't like about Eclipse. I suppose the only thing we'd like to see is that they go cloud based. Then we could use it on an Apple computer!

Excellent customer support!

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very helpful.

Pros: The customer rep was very helpful when we were migrating servers. Really knew his stuff! Highly recommend. Again, the service rep was very helpful in finding the solution to our problem.

Have used for 7 years in a psychology practice.

Jan 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Love customer service but reaching them is frustrating

Pros: I like that I can access the set up and add on codes etc without needing software update to do it.

Cons: I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.

Vendor Response

by MPN Software Systems on January 29, 2018

Carole, we're sorry to hear that you believe reaching the Help Desk is difficult. According to our records, your most recent call was returned within minutes . With regard to fonts, all we can do is point out that we adhere to CMS carrier guidelines for printed bills (e.g. "Use Courier New font for computer-generated claims. Do not print in italics, bold or script. Do not mix fonts"). Of course, you can have custom statements created for you by a variety of third parties in whatever font style you like. And the same is true for any form letters you might create. Next, you have always had the capability to dictate into existing clinical documentation templates as well as modify those templates or design your own... and the best proof of concept is our newest "Behavioral" template, which was recently certified to the ONC Stage 3 "Social, psychological, and behavioral data" standard set by the federal government. Finally, we don't understand your "Not really Mac firendly" comment. ECLIPSE was designed for & runs on Microsoft Windows. It wasn't created to run on Apple computers (though we do have clients who run it on iPads).

BEYOND EXCELLENT AND OUTSTANDING CUSTOMER SERVICE

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Besides loving the software, I contacted tech support and spoke with HD who was beyond helpful and completely successful in helping me resolve my issues!

Pros: After using many billing and EMR products, Eclipse is very easy to navigate! Also, their tech support was extremely helpful and easy to contact.

SOFTWARE REVIEW

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: HD IS AWESOME !!!! IHAVE THIS PROGRAM FOR OVER 20 YEARS . HD HELP ME TO MAXIMIZE THE USE OF MY PROGRAM AND ASSISTED THE TRANSFER WITH PROFFESIONALISM AND EASE. I THANK GOD FOR HIM AND THIS SOFTWRE BECAUSE I AM A COMPUTOR NEOPHYTE. THANKS A BUNCH!!

Cons: I WISH THE MAINTENANCE COSTS WERE LESS...PLEASE REVIEW MY 20 YEAR LOYALTY AND CONSIDER REWARDING LONG TERM CLIENTS PLEASE.

Vendor Response

by MPN Software Systems on January 24, 2018

Dr. Smitelli, thanks for your review. We simply wanted to point out that your annual subscription actually comes to less than $70/month. We believe that's an amazing value -- especially given the services we provide.

Very easy to use and implement.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to utilize reports of all types, aged accounts receivable, birthday lasts, appointment reminders, simple to apply payments and print or process electronic claims.

Cons: Some of the reports and itemized bills are not as customizable as could be. Only patient complaint is the patient receipt as for some patients it does not have enough detail.

Overall: It basically runs my practice, all aspects except for SOAP Notes, but with the new upgrade I will be doing that as well.

Eclipse is a great program

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Staff are all great! Always have worked me out of jams like crashed computers and network issues. I have used Eclipse for a decade before I realized the encounter feature that I wasn't using which very nicely switched our office to EHR 100%. Often complimented on the great notes

Cons: Some features are hidden and require eclipse staff to help find but sometimes its nice that office staff can't accidentally change software setting

Good product and value for a solo practitioner

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost and reliability. I am a solo practitioner who work part time. All I need is a simple and reliable software that does scheduling, billing, and EHR, which doesn't cost too much. I also like the fact that Eclipse has been around for years, so that I can expect a stable relationship for the future. I am hoping this is the last time I have to custom to a chiropractic software.

Cons: So far, the available of communication method between my staff and me (while I am in a treatment with a patient) is my least favorite. I would not know if my staff send me any message unless I keep the "Office Chat" window open at all times or keep my computer's sound on, so I can hear a sound when I receive a new message, which I don't want.

Vendor Response

by MPN Software Systems on January 10, 2018

Thanks for your review. The Office Chat feature actually displays a transparent pop-up alert window for 3 seconds (similar to Microsoft Outlook) when you receive a new message. The incoming message is also displayed on the status bar at the base of your screen in blinking red text until it¿s dismissed by your actions. All of this happens regardless of whether the Office Chat is the topmost window to help ensure you don¿t miss a message. The ¿beep¿ is configurable, is OFF by default, and you can change it at any time. If this doesn¿t seem to be operating properly on your network, please call our Help Desk.

Custom Fix for a Custom Problem

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have had eclipse for many years and never had a reason to consider switching to another software. It is reliable, and if an issue arises it is quick and easy to get a helpful answer. This particular instance we had an error that was not reported by anyone else, and couldn't be recreated since it was so strange. This didn't phase the tech team though - they made a fix and had an update out within the week! Sometimes it takes that long just to hear back from a company. There was plenty of followup ensuring that the fix was still working.

Cons: Any issue we have ever had, has been resolved so I can't really say much here! If I'm trying to figure out an issue, it's easy to look it up or call. Really our only complaint is that we wish we were able to fully switch over to using Eclipse to process credit cards - we will as soon as our contract with our current processor is complete!

We love this program!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We researched many Chiropractic Software options. I am on several Chiropractic message boards, after reading remarks about other software, I am so glad we chose Eclipse.

Pros: The program is very easy to use. Galactek's customer service is fantastic; always helpful and patient. I appreciated the longer hours that they are open as well as some Saturday Hours for assistance. Special thank you to H today for all his help today.

Recommendations to other buyers: We should have done more extensive training when we stared with Eclipse. This is our fault, not the companies fault.

Eclipse software

Jan 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Appointment schedule and billing components. Could add an option to block time for multiple days or months. The new addition for multiple appointments in the patient charts when there is a conflict is very helpful.

Cons: Payment applications in patient accounts. It would be helpful to have the payments automatically applied to the oldest bill when adjustments have been completed. An easier option would be an billed amount on the top banner in the patient ledger. In addition to patient owes tab a unbilled tab would be helpful!

Vendor Response

by MPN Software Systems on January 09, 2018

First, we¿d like to point out that the ¿new addition¿ you¿re happy about was requested by you, added by us, and in use by you within days of your request. Next, we asked our Help Desk Director to reach out to your office today to help you with some of your other comments. For example, you can easily change your ledger view in seconds to display unbilled items by selecting available filters.

Ecplise Set Up

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: HD, was an AMAZING help. I have spent four days trying to get our system set up after our move and he was SO helpful!

Pros: I love Eclipse. I have been using this program for almost 20 years. I wouldn't want any other program to help run our office.

Cons: Night and weekend support hours. It is hard to run between our IT guy and Eclipse when they are on different schedules.

Capterra-loader

Eclipse saved my company!

Jan 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons: There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Tried and True

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have been using it for over 21 years.

Pros: Eclipse keeps us up to date on all the changes that have been occurring with HIPPA and is easy to use.

Always Current With Eclipse Software

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Excellent in customer support services and they make it easy to remain a member. The customer support staff is always helpful, knowledgeable, patient and effective . The good news is that we rarely require their assistance, but when we do, we always have a positive experience with their staff and the support is A+!

Pros: We have been using Eclipse for our patient management for the past 25 years. It is easy to use and very flexible to accommodate various office processes.

Cons: The note system is somewhat weak. Entering payments in line item detail could be more efficient. Scheduler view could be improved.

Doctor of Chiropractic

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: They are always there to help when needed. They give my office every thing necessary to straighten it completely out. They all are so patient with all question. I am so lucky to have found Eclipse.

Pros: After the first visit the ease of imputing new visits really fast and accurate. Have been able to give all the information to medicare and insurance co no denials any more.

Cons: One click could us a little work to make it easier. It does take more work then originally told how much it needs to imput.

Best software

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Awesome staff! Awesome software. I think this software is amazing. It¿s very simple.

Pros: Super simple to use. Awesome customer service. Simple software to understand. Easy to use. Quick learning software.

Very Satisfied Customer

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great support! All reps are very knowledgeable and attentive. Great value for efficient office software.

Excellent Overall Product

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My father has used Eclipse for over 15 years and I (the younger generation) over 7. The platform is comprehensive and easy to use. The updates are helpful and easy to install. Costumer services is quick, friendly and extremely helpful. I love that I able to import 835 and reprocesses the claims.

Eclipse Medical Software is The Only Solution

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall, Eclipse has made our practice function efficiently and smoothly for years! Take the time to call them today and tell them you saw the review by Dr. Neal Wieder!

Pros: Our office has been using Eclipse for over 15 years as our Business Management Software. The program has been the most stable program we ever used and I had used other major programs that were nightmares. Their software support teams are the best and work diligently to resolve any and all issues with tremendous followup! Their software is continually evolving and improving with a note system that's awesome and easy to use. We use it for both Chiropractic and Acupuncture services. All software programs run into glitches, however, with Eclipse been once in a blue moon, and if one occurs they work tirelessly to correct the glitch to our satisfaction. Entering payments, electronic billing, tracking unpaid claims, statistics, mailing labels, texting patients, emailing patients, plus, plus are just a few things this software is capable of doing. They even have a credit card option to use!

I have been with Eclipse for 3 years. They have been by far the best office management software company I have dealt with in 18 yrs. of private practice. Awesome tech support HD went above and beyond and got my system back up and running.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I would highly recommend Eclipse for your office. If you are looking for excellent software and support from a company that is a excellent working partner, Eclipse and Galactek is for you.

Pros: I would rate this company 5 stars. Excellent product. Excellent support. Honest working relationship. Fair pricing. Product updates always improving.

Eclipse is the most user friendly software that I have used in my 30 year career.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We have used Eclipse for about 5 years and find it very user friendly as well as complex enough to satisfy all needs in the medical office.

Pros: It has solid logic which allows users to use the functionality with ease. There is reporting for all tracking needs

Using for 11 years and still going strong each software upgrade makes Eclipse better and better.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility of software and the ability to run your reports. The support availability and the hours of operation are very accommodating.

Cons: As of this writing I have very limited cons to this software. One thing I would like to see it be available for the Ipad.

Good for the money, could use some work.

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and easy to teach to new employees. Good quality for the price. Software seems to run quickly, and customer service is always great. Training videos are a huge plus as well.

Cons: Texting and emailing interface is not easy to use. Takes more work than it is worth to send texts and emails to patients. Some features are counter-intuitive, such as having to click on the big patient info box in the patient Rolodex rather than the search bar to search for a name.

Vendor Response

by MPN Software Systems on December 18, 2017

Please read the response we provided yesterday to Jace from your office (directly below). If you contact our Help Desk, they can help you better understand the rolodex you use daily. (We also provide free online training videos & context-sensitive Help.) It doesn¿t require *any* clicking at all. Either use your pointing device to scroll patients individually & page by page¿ or¿ just start typing! The rolodex instantly narrows down your selections as you type, so you never have to type extra characters to ¿zero-in¿ on the correct patient. We introduced this technology to the industry in 1985 [it¿s now in use everywhere] and even those among our own multi-disciplinary practice staff who joined with no basic computer skills have never had issues with it.

Great price. Functions well. Lacks features of competitors

Dec 14, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: we will continue to use eclipse, the program works well and has the features that we need but it is definitely lacking in comparison to more expensive alternatives

Pros: Eclipse has an excellent price point. We have been looking at alternate software for about 6 months and cant find anything close to eclipse pricing. The program updates frequently and functions well.

Cons: Many contact features such as email, patient text messaging etc. while technically usable are so difficult and unrealistic that they are useless.

Vendor Response

by MPN Software Systems on December 15, 2017

Thanks for your review Jace. We reached out to your office today in an attempt to help you with the features you seem to find confusing. First, text & email are basic options for individuals. So, for example, to send a quick text reminder to a patient who is late for her appointment: right-click the appointment, select text message from the pop-up menu (which indicates whether texting is allowed & available for her), then click ¿OK¿ to send an automated text message or optionally update the default text prior to sending. For all appointments in a date/time range, it¿s equally simple. And then you have the ability to exert even more control ¿ by, for instance, automatically sending customized messages simultaneously via email/text, patient portal, or paper based on simple checked options to filtered groups of patients. And as we¿re sure you¿re aware, the data filters interface, which allows you to quickly select options like sort order, or include patients who meet your criteria, works in the same manner throughout ECLIPSE. We hope you¿ll explore these features with the HELP Desk so you feel more comfortable with them.

Capterra-loader

You "own" it, but have to pay annual maintenance fees.

Dec 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons: Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Vendor Response

by MPN Software Systems on December 12, 2017

First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE.

excellent customer service

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: thanks to the customer service along with my tech got me back up and running with NO backup. These guys are THE BEST!!

Pros: Easy to use very user friendly . Support is unsurpassable; the best I've ever used . Always available to help and console.

This software lets our practice spend our time treating patients.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: ECLIPSE has kept our overhead really, really low as the practice has grown.

Pros: I spend most of my time handling back-office operations including billing, payment posting, etc. I love the automatic payments posting (when it's an option from that payer). The billing, receivables reporting & follow-up features allow me to handle almost everything for our chiropractic/physical therapy practice in < 2 days/week. And we've made all sorts of custom forms over the years to handle all that insurers keep putting in our way & populate & print the forms with the push of a button. This feature alone has saved me lots of time!

Eclipse - needs to step up it's game

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue

Cons: patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee.

Vendor Response

by MPN Software Systems on November 13, 2017

Since your office is one of 3 owned by the doctor & one of 12 owned by various family members since 1996 & through purchases as recent as 2014, we were somewhat surprised to read your review. We¿ve done our best to address the collective requests of your offices for years. And according to our records, you¿ve never mentioned that you had issues with bills or reports to our Help Desk. We reached out to you today & hope you¿ll take the time to discuss any issues you have with us in the future. My multi-disciplinary practice and scores of colleagues with whom I remain in touch rely heavily on the format of ECLIPSE reports & have never received patient complaints about bills. Regardless, I¿m sure you¿ll be pleased to learn that it¿s easy to have custom reports created to your specifications! Finally, since your office received over $26,000 in government incentive payments for 2013/2014 using ECLIPSE, we assume you¿re already familiar with the increased costs associated with using a certified EHR. Virtually all certified ONC applications have additional costs associated with them. Mandatory Rx, educational & other interfaces (required by the federal government) require subscriptions. We try to keep costs low for all clients, so thousands of ECLIPSE offices that don¿t participate in [government] programs such as MIPS & Meaningful Use don¿t incur additional fees. We¿re proud of the incredibly low cost of ownership attributed to ECLIPSE.

Technical support

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Technical support is supportive. Most of them are very knowledgeable and easy to get in touch with. The software does have some problems that Eclipse is working through, but other than that it is very user friendly.

Cons: I don't like certain things but find the software easy to use and navigate. It is plug and play type software and there are several ways to do one thing.

Vendor Response

by MPN Software Systems on October 14, 2017

I just spoke with you on the phone. You told me today that the problems you had believed were our fault were in fact fixed by your system tech Monday after he discovered a network problem. Next, Dr. Fontaine communicated with our development team in recent weeks & received both a response and notification of an update within days (even as we pointed out that you should have been using a different report to achieve your goal both more quickly & more precisely).

The system meets my needs well.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The EMR is the best part of the program. It is easy to master and use. I also love the texting feature of the scheduling module.

Cons: The accounting side has some cumbersome aspects. There is a feature to put multiple patients in on a single check but it does not figure the deductible correctly unless you enter each patient individually.

Vendor Response

by MPN Software Systems on September 20, 2017

We¿re happy to hear you enjoy the SOAP/documentation aspects of ECLIPSE. The accounting feature you¿re referring to for manual (?) EOB entry has been part of ECLIPSE for decades & determines responsibility the same way regardless of how patients are accessed. As far as we can determine after reviewing your calls, you haven¿t reached out to our Help Desk for this issue. We do see that you use automatic remittance import. Please consider exploring those import settings with the Help Desk to better streamline ECLIPSE for your practice.

Great software with awesome support

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would highly recommend Eclipse to anyone that wants a streamlined EHR experience. The way that the data is organized works extremely well for me. In my opinion the support you get is just as important as the software itself. With Eclipse my experience has been nothing short of 5 stars!

Pros: The ease of use is definitely a pro. My staff and myself picked up on the software very quickly and easily. I personally liked the ease of customizing each screen. The software I used before required many screens to be used to create a note. Eclipse does a better job with only a fraction of the screens required. The support has been great. I have only had a few issues, but they were responded to quickly and resolved in the same day, sometimes with in an hour or two.

Cons: The only con that I have seen with this software is the extra time i have to spend doing my honey do list instead of paperwork.

Practice management

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions

Cons: Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr.

Vendor Response

by MPN Software Systems on September 19, 2017

We¿ve attempted to contact your office to help you with your issues. First, ECLIPSE does indeed work with touch screens. (In fact, related touch/gesture updates have been noted in the README that accompanies your updates since at least 2014.) Next, we¿re not sure whether you¿re referring to clinical documentation or other aspects of a patient¿s history. Regardless, for both, wherever possible, typing is actually minimized. For example, ¿Range of Motion¿ is a pop-up grid that allows you to make virtually all your selections with a few simple clicks. No typing is necessary at all unless you add comments to a specific item. And of course, you can add your own customizations instantly. Though customization is certainly an option, the original templates provided ¿as-is¿ are in widespread use nationally without any customization whatsoever ¿ inclusive of the offices of chiropractors & physical therapists that helped design them. Most recently, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: ¿The Perfect Note.¿

very intuitive practice management software

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the company continually monitors new requirements in the medical billing environment leaving little for the user to have to chase for answers

Cons: electronic Healthcare records and single page scanning is not intuitive requiring a lot of time spent for each patient. more training should be offer for this aspect of the software

Overall: this practice has a combined patient load of greater than 5200 people that is a lot of patient monitoring and accuracy quired for CMS this software handles it with ease

Vendor Response

by MPN Software Systems on September 20, 2017

The Help Desk reached out to you after reading your review. First, EHR training materials are already at your beck & call in the form of webinars, context sensitive documentation and one-on-one help from the Help Desk. Next, we'd agree that scanning is not intuitive. Instead, it's comprehensive. ECLIPSE offers extensive scanning, import & annotation capabilities that go way beyond "single page scanning" and allow you to get the most from its documentation capabilities. You can combine multiple documents into one new document, scan one or more documents and copy them to multiple patients, add electronic post-it notes, redact info, add various graphics (e.g. arrows), assign document-specific permissions, encrypt, and mark them as pending review for a specific provider. EHR related data entry tasks for CMS programs (e.g. MIPS) can be ignored if you don't participate. However, all such data entry is subjected to rigorous live user testing in order to minimize typing.

Elclipse is a well set up program that is easy and compliant

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: When choosing a program there were so many out there, and vast price differences, when I demoed elclipse I initially thought for the low cost how could this be, but it was and has been since we purchased the software. To add its compliance has been tested with several audits including recent Medicare audits and the soap notes have passed 100% compliant every time.

Pros: It is very easy to use, even new staff are using it with ease. I have had other software in past and this software meets all the requirements and more. My soap notes continue to pass compliance tests when requested form insurance companies. This includes recent Medicare audits.

Learned the system in a couple month, but wish it was more integrated

Aug 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use Layout is easy to read. I love the fact you can color coordinate the appointment types. Text reminder options.

Cons: It is not integrated. We have to use another program for billing and notes. Entering EOB's takes a lot of time, and with other systems, it will automatically enter them in.

Vendor Response

by MPN Software Systems on August 25, 2017

We admit we¿re quite puzzled by your review. But we¿ve been unable to locate you in our client database in order to reach out to your office. Billions (not millions) of dollars in claims are processed through ECLIPSE annually. And ECLIPSE has directly imported remittance files -- currently in HIPAA mandated ANSI 835 format -- for decades. Finally, thousands of providers use the ECLIPSE Encounter for their clinical documentation. We¿re not sure whether you¿ve confused us with another system, but we suggest you call the Help Desk or review the wide variety of videos available to you via your ECLIPSE menu. All of these items are thoroughly integrated. Thus, you can, for example, simultaneously generate bills & relevant documentation to your printers and/or one or more electronic formats.

Eclipse

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: N.a.

Pros: It's reviewed high and I need something that works. I wanna do well in school with a success rate of 100.

Eclipse Software review

Aug 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I spent 4 weeks on Training and wasn't prepared to implement for another 6 weeks after that. I felt that the implementation of totally new way of doing my front office has not come easy. I've used the software since May and I am just feeling comfortable with the basics now. I haven't even thought about using the EHR system yet. I think any system takes a while. I don't have anything to compare to at this point, but I feel this is hard to make the transition.

Pros: I own the product. There is good customer support. I can send my claims out hassle free electronically through my clearing house.

Vendor Response

by MPN Software Systems on September 25, 2017

Sara, the representative who trained you, contacted you again after she was made aware of your review. Sara actually provided about 8 hours of training adjusted to your schedule and had also indicated she¿d provide an additional hour at no charge when you were ready to begin ¿EHR¿ (SOAP) implementation. We appreciate that you don¿t seem to have used a dedicated software package to run your office in the past & that it¿s taking some time to make the adjustment.

Larnia

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: no, I like the system

Pros: I like the system very easy to mobile through, patient scheduler, rolodex, and making appts, deleting appointmes, or editing them seem to be easy to understand

Cons: only 1 con that I have noticed is trying to figure out how to take a patient off of the missing appointment list. spoke with support and they are working with me to solve the problem

Technical Support

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: User friendly and system is easy to learn and comprehend.

Pros: Very knowledgeable about system. We lost data after upgrading. Were able to restore data even though our back up was not up to date.

Cons: No cons. Helpful every time we have called. Only thing we do not like is the statement where it lists how old a bill is.

The Help Desk Techs make the software seem less intimidating

Jun 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Pros: Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Cons: This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

Vendor Response

by MPN Software Systems on June 29, 2017

We¿re happy to hear the Help Desk consistently provides what you need & shows you how to find anything you inquire about. Your practice purchased ECLIPSE in 2008; you joined the practice years later and never received standard training. So, I¿m sure you¿ll be excited to learn that over 50 training videos are available directly from your ECLIPSE Help menu. Please bear in mind that ECLIPSE is not an iPhone app. It¿s a robust program that has evolved constantly over its lifespan to remain competitive, useful to doctors like you, and user friendly. As an ONC certified Complete EHR, ECLIPSE contains a variety of options that few chiropractors need or use. However, those options are required of all certified software ¿ and if you don¿t use the capabilities, you can simply ignore or hide them. Most ECLIPSE features are the result of requests from thousands of client offices across the USA -- offices like yours. The ECLIPSE user interface is absolutely current & fully supports Windows Desktop themes, cue banners, touch screen input capabilities and other features only available in recent Windows versions. We hope you¿ll make use of available training videos so you can more fully utilize existing features.

Eclipse software user since 1998

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that so many features are customizable for each individual office, that Eclipse is very user-friendly and provides excellent customer service/technical support. As a billing company, it's imperative to our success that we use a billing software that is reliable, accurate and is always current with industry changes. We regularly demo other competitive software programs in the industry and continue to find that Eclipse is the absolute best option for all of our software needs!

Best software anywhere

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest pro about this system is there awesome tech support. They are very knowledgeable, professional and courteous. Would not run my office without them.

Cons: Would like to see more quick strokes on the appointment scheduler. Could be enhanced to be faster for the user.

My experience continues to be great !

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is easy to use, and works well (I'm not a tech-savvy person)I also like that their Tech support is easy to reach, I've never waited more than 5 min.to reach a tech.I can honestly say that the sales person (Ryan Weaver) continued to help, I and follow-up with me until I was able to fully transition to Eclipse.Ryan still checks in once in awhile!

Easy to navigate

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to receive assistance when we need help with issues we have had in a very timely matter, easy to follow along.

Cons: Sometimes the updates have been a bit tricky. The updates may not always seem current as for as diagnosis codes.

Eclipse User for 12 years

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works consistently and we have never had a database problem.

Cons: I wish there were more flexibility in report writing.

Overall: We began using Eclipse practice management software for electronic billing in 2005. We are still using it now in 2017 and it works yearly flawlessly. Every time I have a problem or a question I am able to call and have assistance that is both conscientious and professional. We do not use the electronic health records components of Eclipse so I cannot speak to the efficacy or efficiency of use in that arena.

Vendor Response

by MPN Software Systems on April 14, 2017

Dr. Willis. Thank you for your review. Perhaps you'll be happy to learn that we expect to introduce new custom reporting & patient statement technology in late 2017 / early 2018.

Excellent Practice Management software and Fantastic Tech support Team

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We had a bad IT incident and the representative from the tech support team took the time to walked us through all the necessary steps to get us up and running again. Thank you so much!!!

Pros: Easy to use and extremely comprehensive. All the necessary information in practice management is available in one place.

Cons: I don't have any cons at the moment. I am still learning how to use the note taking option, which is a little bit overwhelming at the time, but I'm sure will get easier to use.

Outstanding Practice Management Software and Customer Service!!!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Buy Eclipse! Eclipse is one of the best things we did for our clinic.

Pros: Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software! Eclipse is the BEST!!!

Cons: There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

Great customer service

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: tech support is great today I spent hours on the phone with tech and he was fantastic! I thought I was going to loose my mind, now I am whole again!

Pros: Ease of billing

Had a poblem w/ software and handled well.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Had a software problem and called and got great tech support on this recent issue from the technician. The tech called back a few times until the issue was fully resolved. Recommend him to anyone and everyone.

Pros: Ease of use. Can add custom lines to the templates. The program is very easy to use and understand.

Cons: If you are in a condition and have billed out visits in this condition and if you want to change the diagnosis or adjust it, it will change the diagnosis on any future bills / visits but it also changes the diagnosis on previous billed visits if they need to be re-billed. Sometimes you want to remove portions of a multiple diagnosis as the patient improves.

Vendor Response

by MPN Software Systems on April 12, 2017

Dr. Deleasa, you¿ve been a client for almost 30 years. After reading about your recent interaction with the Help Desk, I requested they contact you immediately to help you with diagnosis entry. ECLIPSE has always allowed you to create an unlimited # of conditions for any patient case ¿ each of which allows you to manage all the information generally associated with a patient condition (diagnoses, dates, etc.). You¿re not expected to edit existing conditions for billed data. Instead, you simply create a new condition, copy the data and make whatever small or large changes may be required ¿ a process which generally takes seconds.

Software with great customer service

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eclipse gets the job done and I can always reach someone in customer service to help if I have an issue.

Cons: The only thing that has been a little challenging are the itemized statements. Patients have a hard time understanding and reading them.

exceelent professional help and program

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would refer people and have done it I have , excellent advise and gooe customer servive along all

Pros: All facets are easy , I have 5 offices with program, the program is very user freindly and all billing functions are great

Cons: There are no bad program functions , all are excellent and there are no problems, The staff is great and very helpful

It was great

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: My rep was great to work with!

Pros: With the update and training provided the system can be very beneficial to our company, it was great working with margerat

Cons: updating the system my self when not being tech savy was frustrating, but the team was able to help me the best they could

Eclipse Review

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using this product for 23 years and have never considered another program

Pros: The day to day features and EHR are great and very user friendly. Anytime we have a technical issue, their support staff is outstanding!

Cons: I really do not have any dislikes or "cons" regarding this program. I would not be interested in using any other program

Best billing program I have ever used.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used Eclipse for over 15 years, and it is so easy to navigate

Pros: Great program to teach new employees. Easy and to the point. There tech support is wonderful they do not make you feel dumb for asking questions

Cons: none that I can think of

Great Operating System

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since using Eclipse, I have found that this operating system is very function able and easy to use.

Pros: Wonderful customer service

Cons: none

Linda billing co ordinator Yoder Chiropractic

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We bought a new computer for the doctors office and I had to network to Eclipse....was having difficulty doing so....I called Eclipse and got a wonderful tech to help me through a very tedious job. It took a while but she went above and beyond to help me get it set up and running..... Thanks Eclipse.....

Pros: The tech support is above and beyond. They are always so helpful and courteous. They are very knowledgeable also.

Cons: I have none

Fantastic software!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software has helped our company tremendously. We've been able to customize the templates to our needs as a multidisciplinary clinic. The SOAP notes are now concise and easy to read, not to mention billing is a breeze! Our contact representative is always available to answer our questions in a timely manner--definitely worth the investment.

Easy to Used, All Inclusive EHR

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As the title says, this EHR program is really easy to understand and use. I use a first gen Surface Pro and it works great with it. The SOAP notes are really quick and are easily to customize to your liking. The customer support has been great so far in regards to training and learning how the system operates. There are also a lot of features built in to this software that are paid additions on other programs, such as email and text reminders to patients. The user interface is not the prettiest to look at but then again neither am I...

Pros: Easy to learn. Very customizable. Nice built in features. Scheduling, SOAP notes, Reports, Billing, all-in-one.

Cons: Not the best looking User Interface

Help

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Yesterday I had a question on how to set up providers¿.. Called Eclipse after using this company for years, I have to say this one call was one of the best help and response call that we/I have received regarding speed, efficiency and help from ECLIPE. I do appreciate all the hard working folks that help us out with all our questions in the past. But I need to personally thank one really special person that kept me from tears the last two days. ¿ See I hit the wrong button a lost data .I was overwhelmed had patients to deal with and patients in the waiting room called Eclipse got right through and talked to a very competent person by the name of M........... .She was wonderful. She helped me through a very bad day she stayed on the phone with me. Then promised to call the next morning and did just that. Then went above and beyond and stayed the phone with me until the problem was fixed. I thank GOD I had her there to help me. I t was a rough day..So thank you thank you . She needs a raise!!! Sincerely, Virginia

Cons: CONS¿. I WISH I HAD MORE TRAINING I THINK THIS IS GREAT SOFTWARE. I JUST DON'T KNOW HOW TO COMPLETELY USE IT. It can do a lot more then I¿m using it for. Thanks M................for the tips!!!

Best investment for your business

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Galactek has created such a user friendly software that allows you to customize certain aspects to further accommodate your needs. Between the ease of the software and the awesome customer service, you could not do any better. They continue to make updates and keep improving what is already amazing.

Great experience

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We just purchased two new surface pros for the office and we had a problem connecting to the server. The tech support was great and got us up and running!

Pros: Great support team!

Easy to use

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: The software is easy to use and navigate. They charge fee for the customer sevice but it's worth it. This one needs an improvement on acupuncture templates. This didn't have enough templates.

Vendor Response

by MPN Software Systems on February 28, 2017

Thank you for your review. I understand you¿re new to ECLIPSE. Please be aware that templates are provided for chiropractic & physical therapy. Existing templates can be customized easily; new templates can just as easily be created from scratch. Custom ECLIPSE templates are currently used in a variety of specialties. If you take the time to call the Help Desk (you haven¿t called about this issue), I¿m sure they¿ll be happy to help you with your customization needs.

Great Functionality and Ease of Use

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have had the Eclipse Software program for 13 years. It is a program that is easy to work with and plenty of very helpful support. It has all the functionality to run a large multi-doctor clinic but is still easy to use for a small clinic like ours.

Pros: The support team is VERY helpful when help is needed!

Galactek is AWESOME!!!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: They are so helpful with everything and make any questions easy.

Pros: They are filled with so many knowledgeable people.

Cons: None

Great product

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like Eclipse. It is easy to use and billing is a snap.

Recommendations to other buyers: Train train train. The more you know the better the product is. Eclipse is constantly getting better. Each time there is an update they provide an outline describing the new features. Read this document as it will let you know all the new stuff the program can do.

Eclipse for Chiropractic office

Feb 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very in-depth tabs, documents, resources, etc

Cons: Difficult for get customer service

Overall: Eclipse software was OK. Being a small Chiropractic office, there were many parts of the software that we didn't need to use. This software would be best for a multi-disciplinary practice with many practitioners and staff. It was somewhat difficult getting customer service to help us when problems would arise. There were always updates needed and ongoing training. Overall just OK, but maybe too much for a small physicians office with under 5 staff members. Best for larger practice or clinic.

Vendor Response

by MPN Software Systems on February 27, 2017

The office you worked in until recently has used ECLIPSE since 1999. And though ECLIPSE is used by offices with 150+ employees, it's also used by thousands of offices with 1 or 2. As far as we can determine, 92% of your calls within the past 6 months were picked up live, and any issues were resolved. You also reviewed ECLIPSE on Software Advice in September 2015, noting "The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution." We'd love to know what changed your perspective. And yes, ECLIPSE is updated on a very regular basis as it incorporates new standards and user requests.

Former Eclipse user

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: I used to use this software for over 8 years. I switched to a different EHR because my practice required more detail chart system. Overall I was satisfied with the software.

Pros: A stable system with very few bugs. Easy ledger.

Cons: Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now. Medical chart is not easy to use and hard to customize. Customer service is slow and often unavailable.

Recommendations to other buyers: If you run a simple practice, this software is very affordable, simple-to-use system that you will enjoy.

Vendor Response

by MPN Software Systems on February 15, 2017

Thanks for your comments. As far as we can determine, you stopped using ECLIPSE in 2014. When you purchased ECLIPSE in 2009, you refused training. Over the years that followed, we received a single call from you regarding our SOAP documentation. It¿s unfortunate you didn¿t communicate your frustration. Reviewers here & elsewhere have raved about our Encounter technology. We wish we¿d had an opportunity to help you. ECLIPSE has received 5 star reviews on this site from multi-disciplinary offices with hundreds of employees and dozens of providers (e.g. ¿Reina from Southland Spine and Rehab Med Ctr¿ in March 2015). In fact, the office that created that review has used ECLIPSE exclusively in the ¿cloud¿ since before the term ¿cloud¿ became popular. And you are indeed correct that we offer URAC HIPAA Security Accredited cloud backup services. Finally, after extensive review of your call history dating back to 2009, we¿re unsure where we went wrong providing customer support. For example, we researched the 7 calls you made to us in 2014. 4 were answered live with hold times under 1 minute; 2 calls were returned within 60 seconds; 1 was returned within 30 minutes. To the best of our knowledge, we resolved your issue during each call. We¿re sorry we disappointed you.

Eclipse customer for 16 years

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have found Eclipse to be user-friendly. We implemented the EHR portion one year ago and have become more versed with the tabs and selections.

Pros: User-friendly, easy to navigate. Good training online is available.

Cons: Inability to create a referral letter to another physician using exam findings, we often have to rebuild an index file on the server, we get kicked out of the program when we have had too many staff sign in/out even though we have licensure for 12 users, and have up to 6 users per day.

Vendor Response

by MPN Software Systems on February 21, 2017

After reading your review, I immediately called your office to let you know how to resolve the issues you mentioned. I¿m puzzled that you chose to discuss these issues in an online review -- yet never called us about them. I¿m sure we could have saved you a great deal of frustration. A simple update would have handled the user problem you refer to. Finally, you can easily place SOAP information, in whole, in part, or via custom copy/paste into form letters that can be printed or emailed to referring providers (and simultaneously added directly to the patient¿s list of ¿Documents¿).

Loved this software

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Notating in accts was easy and readable. Billing out claims was a breeze. Access within the system was great. Ease of use is phenomenal. Recommended to anyone to use this software.

Good but missing a few things

Dec 10, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have used this software for 3 years and although it is a definite step up from the previous software I had there are a few things I definitely wish was there. As an example I wish there were ways and places to quickly pop ups on the screen key items about the patient (levels of fusion, problems with certain adjustments, etc). Drop down menus are nice but don't quite including de enough and I constantly need to add to it to meet my needs.

Recommendations to other buyers: Do your research and see what meets your needs for the long and short term regarding your practice. Often times you get what you pay for.

Software you can depend on! It's Wonderful!

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was part of a practice which used Eclipse for many years before using Eclipse in my own practice. I found it simple to navigate and was able to learn the system quickly. As my needs changed in the practice I was able to modify Eclipse for accommodation. Recently I began utilizing the e-mail blast to send out pertinent messages to my patients. Long hours of making reminder phone calls special scheduled appointments are no longer necessary. A few clicks of the mouse and I am able to send a message out.

Pros: The customer service team is knowledgeable and professional. They listen and go the extra mile to ensure that the problem is rectified, or the issue addressed. I love that Eclipse is able to be customized to the ever-changing needs of our profession, in addition to the needs of my office. The schedule allows me to follow not only the Patient appointment visits, but also the special tests and consultations which the Patients are scheduled for.

Cons: None. Customer service has been able to fix any issue I have had.

Recommendations to other buyers: Request a demonstration. You will be pleasantly surprised.

Do Not Recommend

Nov 16, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Price. The software does what you need it to.

Cons: Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Overall: PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need.

CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs.

RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Recommendations to other buyers: Other software has developed time saving (i.e., money saving) features, so I would look elsewhere.

Vendor Response

by MPN Software Systems on November 22, 2016

We stand by Dr. Walters' response to the 1 star 1400+ word review that Annie from your office created on another site in December 2015. We encourage anyone to Google & read the review along with its response (search: "Annie from Sunstone Health Associates"). The review above infers both that you purchased ECLIPSE from us (you did not; you purchased an office that owned the product) and that you were trained by us (you were not). Perhaps some of your misconceptions might have been averted had you received training. Our Help Desk Director spoke with you last week and you were unable to clarify your references to bugs. Nor do we have a record of any unresolved calls/issues from your office. ECLIPSE can be used in the cloud, offers CC processing, a free patient portal, tablet based intake forms & multiple types of online scheduling. Again, we are indeed sorry you were unhappy with ECLIPSE.

SOAP Notes

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: While an Eclipse user for over 20 years I have always used the SOAP notes within the program for charting my patients progress. Like anything else new it took a little bit of time to get used to the system, but once I did I found that writing complete comprehensive notes quick and efficient. Recently I have been approached to perform peer reviews. It's amazing what I have to try to decipher. Hand written notes, canned paragraphs describing every test performed and what they mean, fourteen paragraphs to describe the patients symptoms. Some notes are totally devoid of information others have too much. The most constent thing I have seen in reports generated by Eclipse is that all the data is concise and logically presented, I don't have to sift through pages of notes looking for postive orthopedics, VAS scores, DTRs, etc . . . It is just easier to find all the information necessary to make a determination.

Recommendations to other buyers: It may take a little time tot get used to the EHR tab Encounters, but it is well worth your time.

Good features but unstable and unpredictable

Nov 10, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file. We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is ¿read-only¿ for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency. Save errors Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can¿t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be. User errors Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a ¿max user error¿ telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update. This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the ¿users reset.¿ So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day. Inconsistent Reports Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time. I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more. We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn¿t devote ongoing energy without solutions. Can¿t view file types, deleted printers, scanners, etc Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc¿..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations. OUR EFFORTS: Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price. SUMMARY: After 3.5 years of ¿making it work,¿ I am currently evaluating other systems and planning to move on. I would not recommend this system.

Pros: The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow.

Recommendations to other buyers: I would not recommend. The cost to "fix" the problems would have bought me 2-3 more expensive software systems in the long-run.

Vendor Response

by MPN Software Systems on November 14, 2016

Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What¿s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk ¿ especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you¿ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the ¿user errors¿ you describe. As far as we can tell, that¿s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn¿t have become an issue. However, you use a vendor we do not recommend and weren¿t able to restore the data you erased because no recent backup existed. First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That¿s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time ¿ and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them. Next, based on your example, reports aren¿t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE. You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn¿t provide the performance necessary for data throughput on your system. Finally, we¿re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We¿re sorry you opted not to use those services to the extent you claim.

Awful customer support. Not tier 2 certified

Oct 31, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

Vendor Response

by MPN Software Systems on November 03, 2016

Dr. Draughon-Preston, as an ECLIPSE user since 1996 who has personally received $26,460 from the MU incentive program, you¿ve made a measurable profit on ECLIPSE over the 20 years you¿ve used it as the backbone of your office. You paid nothing for the certified version in 2011 and waited 2 years to begin the incentive program while other ECLIPSE clients were receiving millions of dollars in incentive payments. As you know, you¿ve been able to discern our status at any time, even though you opted out of receiving email. You¿re also aware that since roughly 7% of ECLIPSE users took part in the program (60% of whom dropped out after the first year), we didn¿t pursue the next certification and focused our development efforts elsewhere. Your sole contacts with the development team were via email in December, 2015. We reviewed those emails & found them to be diplomatic & devoid of any opinions regarding cost. Please feel free to publish them. And please pay special attention to the section where you were advised of an alternative that would have allowed you to continue to receive incentive payments w/o interruption. Finally, as per myriad updates in our README & the most recent email sent to our clients on 10/17/2016, you¿ll be happy to know that to address new CMS rules for the upcoming Merit Based Incentive System (MIPS), proposed in April 2016 as part of the Medicare Access and CHIP Reauthorization Act of 2015, it¿s projected that ECLIPSE will be re-certified in February 2017 to meet upcoming MIPS reporting requirements.

BEST SOFTWARE

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had multiple billing software before. By far Eclipse is the best. I have been using it for the past 20 years. It is easy to use and adapt it to your office needs. The tech support is extremely friendly and more importantly they are available. You talk to a human as oppose to leaving a message and they call you 3 days after.

Pros: I like the fact that each patient can have multiple cases which could be used in a multidisciplinary environment or per insurance whatever your heart desires. I also like the reporting capability.

Recommendations to other buyers: For the price Eclipse is the best you can ever find.

I have used Eclipse at 2 clinics. It's great!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am used to switching software, as I have worked for a few doctors over the years. Eclipse is the friendliest, easiest one to work with, and the customer service is one billion times faster and more accomedating than Chiro Touch. Eclipse is way ahead of the curve on customizing their technology to your office's needs. It is also easy to navigate and updates regularly to the ever-changing medical requirements. I'd recommend it to any office looking to change. Support is free forever too!!!!! Other companies always charged us for updates and customer support, and if you really look at your bills thoroughly, it is kind of a rip off, full of hidden charges. Eclipse will not do that to you. It seems they really care about the happiness of their clients, rather than making money off of them. Check out a demo!

Pros: As stated above, the customization options.

Cons: None. Any issues had always been easy to fix.

Recommendations to other buyers: Check out a demo, (on go to meeting, I think) and write down any questions you have. You'd be surprised at what can be changed, for your needs.

Vendor Response

by MPN Software Systems on October 26, 2016

LouAnne. Thanks so much for your enthusiastic review! We just wanted to ensure readers were aware that ECLIPSE updates & Help Desk support are bundled into an annual subscription fee, which J.R., your office manager, is well aware of.

Best Chiropractic Billing/Managment Software

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our offices have been using Eclipse practice Managment software for over 20 years. It has been used in our primary facility and numerous satellite offices. Eclipse is an intuitive program and user friendly, even for those lacking computer knowledge. It is able to track and create reports necessary for proper statistical Managment do any medical or chiropractic office. First rate support staff, always accessible, highly knowledgable, and very patient with all staff members. I would highly recommend this product for individual and multi Doctor facilities

Pros: Fantastic billing program. Fast efficient, easy to use. All statistics and data reports available with a few simple key strokes. Frequent upgrades keep the program current with coding and billing trends and forms. Great support.v

Cons: None that I can think of. Just love the program.

Recommendations to other buyers: If your considering computerizing your office or a new software system, this program is the one. Go with a well established company that takes great pride in their product. It works and it works well

eclipse is great, easy to use and transition was a brief.

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do billing myself and now it takes me less than two minutes what used to take up at least an hour of my time. Scheduling is really easy to do and my staff loves it. It has an option for reminders for us in individual charts which makes our day to day business run smoothly.

Cons: nothing

Recommendations to other buyers: compare how much time this software will be saving you compared to any other. Daily SOAP notes would take more of my time in old software than whole new patient entry now takes in Eclipse.

A veteran user of Eclipse since the 90's

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A no nonsense approach to practice management with a team of support that is top notch! AR management is one of the most important aspects to me in a practice management software and I have yet to see any other software handle it quite like Eclipse. From the reports, to tracking sales tax and inventory it is all in there. I am a reports kind of person, I like to know where money is and what I can expect to collect. The ability to set up individual "expected amount" fee schedules for our contract insurance companies is priceless. Scheduling clients/patients with ease.

Cons: As someone who has used this program for many years I really don't have any true "least likes" of the program.

Recommendations to other buyers: Really give this software a look at. I have yet to find a system that is this customizable, user friendly with a support staff that is really willing to dig into your issues (if you have them).

Good EHR and excellent support!

Sep 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty easy to learn to use. Excellent support and guidance w/ billing by my awesome trainer! I also like the affordability of this product.

Cons: Nothing really comes to mind. My trainer is excellent...

Recommendations to other buyers: None I can think of. Weigh the cost to value and decide on software...

Happy with the product

Sep 09, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are able to get tech support in a timely manner. The ease of use is very nice.

Cons: Sometimes it seems to delete certain things put in the schedule

Recommendations to other buyers: Don't be afraid to ask for help. It is confusing to learn at first, but with a good teacher it's easy.

Vendor Response

by MPN Software Systems on September 12, 2016

Hi Dr. Meyers! Thanks for your review! According to our records, you haven¿t called us about any appointment issues. We just wanted to let you know that we¿ve contacted your office to better familiarize you with our audit log. The audit log is tamper proof, was certified to government standards in 2011, has been used by prosecutors to pursue theft-related convictions, and can show you directly which user deleted an appointment from the scheduler (and when). Audit reports can be generated to your screen with a variety of information and have extensive sorting & filtering capabilities.

Ease of Eclipse Software

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Eclipse is very customizable to our clinic's specific needs. The advisor that we have worked with for the past 27 years has helped us make any changes or modifications that we needed to make easy. She made sure that everyone in the clinic was comfortable with the changes before she left. She has been wonderful to work with as we transitioned to EHR and came out to our clinic and met with us on several occasions to make sure our transition went as seamlessly as possible.

Cons: There are frequent updates that have to be done before/after hours.

Recommendations to other buyers: Their representatives are fantastic to work with. From the most challenging to the easiest of questions they are patient and helpful and will work with you until your question or concern is resolved and you are comfortable with the solution. The software is also very customizable and adaptable for whatever specific needs your clinic may have. This office has used Eclipse for 27 years and and it has always been up to date throughout all of the coding changes.

Vendor Response

by MPN Software Systems on September 12, 2016

Hi Kyrsten! Thanks for your kind words. I reached out to Laura Davis, your rep, and asked her to contact you about updates. We¿re actually proud of the fact that we¿re constantly updating ECLIPSE, but there¿s certainly no requirement that you download updates as often as we make them available. Unless you have a specific & immediate need for a change or addition, checking for internet based updates weekly, monthly or less often is up to you. I¿d suggest you consider monthly updates as a reasonable compromise to ensure you¿re ¿up-to-date.¿

Enjoying using Eclipse at our office!

Sep 07, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Actual work that the system does for you, and it is quick and efficient. I am absolutely using my computer less, and working on my patient's pain conditions more. I also have had excellent customer service from this company (Galactec) and several affiliates we use for training and as our clearinghouse. Within 3 months, I felt we had a very good grasp of Eclipse's capability. We are still learning how to use this software more efficiently every day. There is a lot of options depending on how you want to run your practice.

Cons: I was skeptical about back-ups, but they are easy and second nature now. It did take a while to get the system set up the way we wanted to use it...but this would have been the case with any other software also. I was also concerned about tracking claims and payments between Eclipse and Infinedi, but ever since we bought this software they have made a more seamless connection between the two products. All the things I was concerned about, customer service and support helped me through.

Recommendations to other buyers: It is the competence and professionalism of the training and support staff, throughout our training period and even months after the purchase of this software for very specific questions that really have made this software the right fit for our busy chiropractic office.

Vendor Response

by MPN Software Systems on September 09, 2016

Dr. Pirkl, we appreciate your comments. After reading your review, we contacted your local trainer. She clarified for us that you attribute your time savings to both our SOAP (documentation) & billing as compared with your prior system.

Used it in my office for 2 years

Sep 01, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The price is cheap and its basic functions are easy to use.

Cons: The ehr portion just never clicked for me well and every time we needed more training prepare to pay out the nose for it.

Recommendations to other buyers: If you need simple schedule and books this is a great program.

Vendor Response

by MPN Software Systems on September 22, 2016

Dr. Jessop, we¿re sorry we weren¿t able to meet your needs during the short time you used ECLIPSE, which apparently ended over a year ago. It¿s unfortunate that though you called us several times monthly with billing questions, you never called us for any help [or to express your frustration] with what you describe as the ¿EHR portion¿ -- which includes a variety of features such as extensive document management & SOAP. The Help Desk staff would have spent as much time as necessary to guide you as you transitioned from your paper SOAP system. You experienced significant staff turnover not too long after you purchased ECLIPSE. Your original [independent] trainer provided an additional hour of training free of charge followed by 2 hours for $100 ($50/hour). We¿re sorry you viewed that as ¿pay out the nose for it.¿ Our Help Desk would have been equally available to help new staff with the essentials, and short online videos were [and are] available free of charge to get any new staff member started with basics such as patient entry.

Inexpensive software, will do the job.

Aug 10, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software

Cons: Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high.

Recommendations to other buyers: I think it is important to keep overhead low, so eclipse will cover the basic needs for starting practice without breaking the bank however efficiency is important and they could have better updates to make it more EHR friendly

Vendor Response

by MPN Software Systems on August 26, 2016

Dr. Rosas, your Lewisville, TX office has been using ECLIPSE for years & processing credit card transactions through OpenEdge since December, 2014. As a practicing chiropractor, you can imagine my surprise when I learned that you¿ve never shared any of the above concerns with either us or OpenEdge. I was further surprised after management personnel from both OpenEdge & GalacTek reached out over a two week period and spoke with you, Dr. Estess, and Kassandra. You agreed to supply OpenEdge with the alternate rates you¿d been quoted. Yet, after multiple follow-up calls, OpenEdge still hasn¿t received anything from you! With regard to your ¿EHR notes¿ comments¿ according to Dr. Estess, he was getting messages that his ¿computer wasn¿t connected,¿ an apparent problem with your network, not ECLIPSE. Regardless, the GalacTek Help Desk has made multiple attempts to provide assistance with your computer system. It¿s my understanding your office has been too busy to speak with the Help Desk technician thus far. Finally, your office waived training on ECLIPSE. However it was apparent during a 30 minute training session with Dr. Estess on the phone last week that perhaps ¿very familiar with the software¿ was optimistic regarding the EHR ¿ a situation we¿d like to believe has now been rectified. OpenEdge was originally referred to us by a chiropractor client in Washington, who pointed out that many of our competitors use their CC processing services. Over a period of years, we¿ve received a great deal of feedback regarding rates from friends & colleagues; virtually all consider the rates competitive. In fact, GalacTek became an OpenEdge client as well. These days, chiropractic clients process millions of dollars monthly through OpenEdge and issues are rare.

Enjoy much of the program - but there are things we do not like

Jul 07, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how customizable the calendar for making appointments is.

Cons: assorted oddities that create extra clicks - like when I open up a payment that has been applied to multiple bills - you have to click the down arrow to see them all - it doesn't automatically allow you to see the rest of the screen

Recommendations to other buyers: I do not know what recommendations I would have - using the software is the best way - so a live trial is the best.

Vendor Response

by MPN Software Systems on July 08, 2016

Your ECLIPSE subscription lapsed about 18 months ago (so your updates aren¿t current), but I hope you¿ll take the time to call the Help Desk. Your 6 provider multi-disciplinary facility has been using ECLIPSE since 2006. The issue you describe about a feature added in 2013 has always been configurable & instructions in your README detail how to change it. We also reviewed your call history, including dozens of calls made since 2012 -- many of which related to your network -- and found absolutely no issues that weren¿t easily resolved in a timely manner (such as questions about the ICD-9 to ICD-10 transition & new CMS forms). We wish you had taken the time to communicate with us about the issue you describe in your review.

It saves us more money than we spend on it!

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After all is said & done, ECLIPSE has saved my practice far more money than we spend on it. I look at colleagues who equate high prices to better software & just laugh. We use ECLIPSE for billing, SOAP/EHR, scheduling, document storage, creating & running custom payer forms, patient contact, etc. It basically runs the entire practice & has certainly saved money on staff. Downtime is non-existent; staff members have never had difficulty learning or using it. The software has been around since 1985, yet still routinely gets facelifts & new features that keep it looking like a brand new product ¿ rather than a clunker. At this point, there are offices that have gone from "new practice" to retirement with it ¿ even as we look at all the new toys that come along. What else can I say?

Really like the software

May 17, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it is a one stop shop. Get billing and Great easy to use EHR system. Support is great.

Cons: Can get a bit teadus entering all the EOBs in manually, but that lets you see what you still need to collect and follow up on.

Recommendations to other buyers: I would recommend being very comfortable with billing, and make sure that if you don't understand something to call and have them show/explain it too you. There are lots of different ways to do the same thing.

Vendor Response

by MPN Software Systems on May 25, 2016

Thanks for your review. The Help Desk has reached out to explain how to automatically import & apply electronic EOB remittance information ¿ which we¿ve been handling for decades. Also, if your claims clearinghouse is Infinedi, ECLIPSE will find, download & prompt you for remittance & acknowledgements as you submit claims. EOB¿s received as paper checks can be applied manually during a single bulk entry operation to multiple patients. Finally, paper EOB¿s can easily be scanned to one or more patient files in a few steps.

Long time Eclipse User

May 16, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It has been very reliable, and generally pretty easy for staff to learn.

Cons: I just cannot use the EHR/charting component. I do not find it user friendly and it takes forever to enter a complicated new patient. I treat a lot of work comp and PI patients, and I have never been happy with how long it takes to enter a new patient. Once all the data is in the encounter record subsequent visits are pretty quick. However, because of this issue I am now researching other EHR software for my practice.

Recommendations to other buyers: Do your homework. Consider contacting other docs in your area to see how they like it. Include staff in your analysis. What is the likely learning curve? As I said, Eclipse has worked pretty well for us for more than a dozen years, but I think there are programs that offer more functionality. Make sure you know what is most important for you- most programs out there today do most things, but not everything well.

Vendor Response

by MPN Software Systems on May 27, 2016

Dr. Whalen¿ as an ECLIPSE user since 1997, we appreciate that you¿ve never received training on the Encounter, which was introduced 14 years later. In fact, you¿ve called us about the Encounter a collective total of 3x in the past several years but never mentioned the issue noted in your review. We¿ve reached out to your office several times in recent days in an attempt to help you speed up a process for which we¿ve received extensive positive feedback in recent years -- specifically inclusive of the types of documentation you mention (e.g. Personal Injury). We understand that user interfaces for clinical documentation can spark profound differences of opinion among providers. However, after five years of nationwide feedback, we¿re confident that the extensive built-in customization abilities can help you create a process that¿s reasonably efficient for your new patients as well as your existing patients. We hope you¿ll give us a chance to get this working for you.

Wow great software

May 14, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Cons: Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.

Recommendations to other buyers: Compare software prices w other companies. If you have to pay for the software per month, per year, updates.

Vendor Response

by MPN Software Systems on May 25, 2016

We¿re glad to hear you¿re happy with the Encounter. You¿ve been using ECLIPSE since 2010. Perhaps that¿s why you¿re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we¿d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term ¿cut & paste¿ mentality before Congress. The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It¿s now 2016, and we¿ve received a great deal of feedback from auditors & investigators, including comments that the Encounter ¿sets a new bar.¿

Fantastic!

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: HD was more than able to just help us get our data back, he very patiently waited and walked me through all the steps needed to correct our problem. He is the one we always try to talk with, he is very patient and does not make you feel computer illiterate when you have a problem. On this same day I had talked with another person who had told me there was nothing they could do and I would have to contact Carbonite to retrieve our lost information. When I called Carbonite they told me they had to have specific file numbers. I then called Galactek again and asked for HD who was able to solve my problem and even called me back while the information was downloading to see if everything was going okay. I would recommend this company to anyone who is looking for software with good customer service skills!

Cons: Occasionally you have wait time on the phone due to high call volume and have to leave a message.

Recommendations to other buyers: Definitely get this software, easy to use and great help from Customer Service!

Understands what Customer Service is!!!

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly, constantly updating new features to help the program run smoothly. Eclipse calls the customer to make sure everything is going smoothly and if there is anything they can do to help us.

Cons: I have to say that I am very please have nothing negative to say about either.

Recommendations to other buyers: If you need a quick easy to learn program for your chiropractic office, this is the software for you. Have used this program for years and it just gets better and easier to use.

Greatful Tech Help

May 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The support team and the details it covers. The customization.

Cons: We do not have any complaints about this program. When it works, it works well.

Recommendations to other buyers: Be sure you really review all the options, tabs, etc. Make sure you ask lots of questions!

Tried and true

May 10, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The back office aspect of this software was excellent. My staff easily could generate reports for just about any parameter we wanted. It was easy to switch between cases in patient files (from cash to different insurances, etc.) and this made tracking things such as patient balances very easy.

Cons: It didn't integrate as well with emails, social media, patient reminders, etc., as other products.

Recommendations to other buyers: Make sure your staff can easily use the back end of the software to generate the reports you will need, and make sure you can integrate easily with your email/newsletter generator, or that the software itself has that capability, since email marketing is so important these days.

Vendor Response

by MPN Software Systems on June 07, 2016

We appreciate your review, but admit we¿re somewhat puzzled. As of your May 2016 review, you haven¿t updated ECLIPSE for the past 8 years! ECLIPSE has extensive capabilities to contact patients via their preferred method of text message, email or via the patient portal, as well as extensive integration with third party products that interact with patients directly via social media. ECLIPSE also has dedicated reminder capabilities which have been in widespread use for years. In fact, over 70 pages of documented README changes have been made to ECLIPSE since your last update.