--- title: "ECLIPSE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ECLIPSE Software - reviews, pricing plans, popular comparisons to other Chiropractic products and more." source_url: "https://www.capterra.com/p/27349/ECLIPSE/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ECLIPSE Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ECLIPSE ## What is ECLIPSE? ECLIPSE Practice Management Software has been in daily use at thousands of locations throughout the United States for over 30 years. ECLIPSE includes billing, scheduling, EHR (electronic health record), daily notes, an extensive alerts system, certified HIPAA compliant electronic claims & remittance, security features that include patient data access tracking to help you run a HIPAA compliant facility, and myriad reports fine-tuned by two decades of client feedback. ## What is ECLIPSE used for? [Chiropractic](https://www.capterra.com/chiropractic-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Top alternative Featured Overall rating Based on 269 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ECLIPSE?[Manage this product listing](https://www.g2.com/products/mpn-eclipse/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ECLIPSE 4.5 (269) VS. [4.1 (1,134)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting Price Contact vendor Starting Price $329 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (269) Ease Of Use 4.0 (1,133) Value For Money 4.6 (174) Value For Money 3.7 (883) Customer Service 4.6 (254) Customer Service 3.9 (1,090) ## ECLIPSE alternatives [4.6 (159)](https://www.capterra.com/p/27270/EZBIS/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (129)](https://www.capterra.com/p/162807/zHealthEHR/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.9 (186)](https://www.capterra.com/p/141960/ChiroSpring/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) ## FAQs about ECLIPSE Overview ### What problems does ECLIPSE solve? ECLIPSE solves fragmented clinic administration by combining appointment scheduling, patient records, SOAP notes, insurance claims, payment posting, and accounts receivable tracking. It helps chiropractors, multidisciplinary clinics, billing specialists, front-desk teams, and practice managers reduce duplicate data entry, monitor unpaid balances, manage multiple providers or locations, and produce operational and financial reports. Answer based on 161 reviews Overview ### Which roles and teams benefit most from ECLIPSE? ECLIPSE is most used by chiropractors, chiropractic physicians, and doctors managing patient records, treatment documentation, and daily clinical workflows. Office administrators and managers use it to coordinate scheduling and front-desk operations, while billing and insurance teams handle claims and payments. Practice owners and presidents monitor clinic administration and financial activity. Answer based on 213 reviews Overview ### What company size and industries is ECLIPSE built for? ECLIPSE is a practice management platform for small medical institutions, with 98% of reviewers from small businesses and 77% in medical practices. It supports appointment scheduling, email reminders, billing, and electronic claims submission. Reviewer representation also includes health, wellness and fitness organizations (11%) and hospital and health care providers (5%). Answer based on 269 reviews Features and Usability ### What are the key features of ECLIPSE? ECLIPSE includes core practice-management features for patient scheduling, appointment reminders, patient records, and multi-provider operations. Its most-discussed capabilities include electronic billing, claims management, payment posting, and reporting. Differentiating clinical tools include customizable SOAP notes, EHR documentation, custom forms, and role-based permissions for healthcare practices. Answer based on 91 reviews Limitations ### Is ECLIPSE reliable and easy to troubleshoot? ECLIPSE provides stable day-to-day practice management for many clinics, and support often resolves technical problems quickly. However, some users report crashes, save errors, syncing problems, and inconsistent behavior across workstations or updates. Multi-user offices should test network setup, workflows, and integrations carefully, because troubleshooting experiences and issue resolution can vary. Answer based on 58 reviews Pricing ### How well does ECLIPSE handle medical billing? ECLIPSE handles chiropractic and clinic billing well with electronic claims, payment posting, receivables tracking, and insurance updates. Billing specialists and multi-provider practices value its reporting, ERA retrieval, claim corrections, and primary-to-secondary workflows. Some users find initial payer setup, claim troubleshooting, and certain rebilling changes cumbersome, so training and careful configuration matter. Answer based on 78 reviews Getting Started and Support ### How easy is it to onboard and train a team on ECLIPSE? ECLIPSE offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-office staff and new employees often learn core tasks quickly, including scheduling and data entry. Administrators and teams configuring billing, EHR, or custom workflows generally need more time, guided training, and ongoing help-desk support. Answer based on 73 reviews Getting Started and Support ### What customer support options does ECLIPSE offer, and how do users rate the experience? ECLIPSE offers FAQ/forum, a knowledge base, phone support, and chat. Users commonly report quick, patient, knowledgeable assistance and timely resolutions, particularly through phone support. However, some describe inconsistent response times, difficulty reaching support, unresolved technical issues, and a desire for broader support hours. Answer based on 91 reviews Features and Usability ### How well does ECLIPSE manage doctors and clinics? ECLIPSE supports solo providers through multi-provider, multi-location clinics with customizable records, scheduling, billing, and specialty workflows. Growing chiropractic and multidisciplinary practices value its flexibility, provider color coding, reporting, and compliance updates. Some smaller offices find the feature set overwhelming, while others want a more modern schedule layout, cloud access, and easier template setup. Answer based on 45 reviews ## Features AI summary Based on 1,357 Chiropractic reviews Capterra reviewers point to these as the top priorities when choosing chiropractic software: - **SOAP notes** (**70%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**74%**) - **Patient Records Management** (**60%**) ECLIPSE supports all three features that reviewers rank highest: **SOAP notes**, **HIPAA Compliant**, and **Patient Records Management**. Together, these capabilities help chiropractic practices document visits clearly, protect sensitive patient information, and keep records organized, allowing teams to manage care more efficiently and support day-to-day clinic operations with greater accuracy. SOAP notes 4.5 (22) 45.45% of 22 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) HIPAA Compliant 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.5 (25) 44.00% of 25 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Management 4.2 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Healthcare Compliance 4.7 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Compliant with healthcare rules and regulations around the world Billing & Invoicing 4.6 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers ECLIPSE 52 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Claims Management: Process of submitting and following up on claims with insurance companies - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Chiropractors: Serves chiropractic practices - Forms Management: Store, manage and track all forms in a centralized location - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - Onsite Registration: In-person, onsite registration - Patient Intake: Patients can register for appointments in advance online - Patient Location Tracking: Identify patient's location at any given point in time - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Waiting Time Tracking: Estimated waiting time in the queue --- Get Advice We can help you find the software with the features you need. Features 4.5 (266) 4.5 Based on 266 reviews ## Pricing Value for money 4.6 (174) ### Starting price Free trial not available Value for money 4.6 (174) 4.6 Based on 174 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (254) 4.6 Based on 254 reviews ## User reviews Overall rating 4.5 Based on 269 reviews Filter by rating Counts reflect reviews available in this feed. 5(190) 4(46) 3(17) 2(8) 1(8) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 3-5 years ### "Eclipse: A solid software company with great reliability and customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 My overall experience with Eclipse has been positive. I am a solo practitioner in a small office. I started back in the days of paper claims and printing on claim forms. I was old school and didn't know how the jump to the EHR was going to go and I found Eclipse 15 or so years ago. They navigated me through the set up and interfaced me through all elements of their program. Any compatibility hiccups with computer and clearinghouse issues over the years were dealt with in a timely fashion and the support staff has always been friendly, patient an efficient. I recommend this company without hesitation. Pros I have been with Eclipse for around 15 years. They have always been top notch with customer support and great with the little things like helping close out the year's records and backing up procedures. I always judged a company on how they navigate you through the hiccups. We always expect efficiency and reliability of a product, so stating the product works as promised should be automatic. In the tangled world of healthcare, glitches are going to happen. I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years. I have never had a security breach issue over the years, so I have peace of mind with records safety. I have looked at what other options are out there and no one has impressed me as competition to look elsewhere. Cons I don't have many complaints. If I had to list any grievances, it would be the price increase. I know they are still good for the value ,but small offices still feel those increases when they occur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer developper Used the software for: Less than 1 year ### "Integrated Software for clinic management" 4.0 December 8, 2022 Pros Very easy to use: you can easily manage patients records and schedule their appointments Cons One consequence is that no automatic email is sent to the patient when an appointment is taken Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "eclipse is worth it" 4.0 January 8, 2024 overall, its a great system. once you have used it for awhile, everything is very easy to find and its a great way to keep track of all the information entered into it. Pros the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you. Cons the initial start up was a little tricky, but as its used more and more the easier it gets Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Not the best EHR system" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 8, 2025 Overall, I am glad we do not use this system anymore. I do not like anything about it and I think it's too dated to have as a permanent system. I'm glad we switched to something new. Pros Honestly, there isn't much I like about Eclipse. I think this system is dated, extremely confusing to navigate and makes my computer crash every time I go back into it. Cons There are a lot of things I don't like. I think it needs an update, it makes my computer spaz out every time I open the system and it's extremely hard to navigate. It doesn't make sense how you download documents, and that process itself take a very long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager/ billing Used the software for: 3-5 years ### "Great company to work with." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2023 I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. \[sensitive content hidden\] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors. Pros It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have. Cons Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Osteópata Used the software for: Less than 1 year ### "Good Software with good Customer Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 27, 2018 Pros It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know Cons It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Clinic Owner Used the software for: 3-5 years ### "Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 20, 2022 Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere. Pros I could essentially pay a one time fee and not have to pay continually for the software, just support if I needed. Cons Nothing seems to work right. You have to create separate cases for any change in payer. This means separate ledgers and note sets for massage, Chiro, PI, WC, Cash, etc on same patient. They also want you to create entirely new condition sets every time the patient's conditions change. That again means separate notes and ledger. The developer doesn't believe thoracic extension exists. If you want to show this ROM, you must make your own note set, which is very difficult. Speaking of note sets, It took me 6 months to make mine because exams take FOREVER to do on this software. There are way too many buttons to click. I kept running into the statement "our software just doesn't do that". For example...\[SENSITIVE CONTENT\] has a few positive findings (local pain, radiation, L/S pain R or L, etc). Those are completely different than SLR for instance. However, the line item customization set up does not allow for individual results. It's just a table. So if you want a list of positive results for an orthopedic, you must create every single possible outcome for every orthopedic test in your set. This not only means writing dozens of possible outcomes in your positive column, but also hunting and picking through those outcomes to select what you want. This actually takes way more time than just checking the positive box and writing in the positive results. This EHR does not save you time. In fact, I just went ahead and went back to paper exam notes because it was something like 5x faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OFFICE MANAGER Used the software for: 1-3 years ### "HORRIBLE" 1.0 June 29, 2018 OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL. Pros SENDING CORRECT CLAIMS ARE VERY SIMPLE THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING Cons \- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU) - SOFTWARE SEEMS VERY OUTDATED - TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT - YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK. - TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING) - POOR PATIENT STATEMENTS - PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS - IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST. - SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE) - FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE - THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Desk/IT Administrator Used the software for: 3-5 years ### "Horrible Practice Management Software" 1.0 June 29, 2018 Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad. We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea. Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there. Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software. Pros It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients. Cons Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Doctor of Chiropractic Used the software for: 3-5 years ### "The Help Desk Techs make the software seem less intimidating" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 26, 2017 I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems. Pros Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course. Cons This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/27349/ECLIPSE/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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