# ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27349/ECLIPSE/reviews --- ECLIPSE 4.5 (269) [View alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ECLIPSE Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews TP THOMAS P OwnerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years.“ January 5, 2026 IÁ Isaac Á InternComputer Software, 201 - 500 employeesUsed the software for: I used a free trial. “As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.“ April 7, 2023 SA Steven A ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Eclipse kept statistics, billing, different doctor #'s and customer service was always spot on, however I didn't have to use it that often.“ June 25, 2025 Fouad A developperComputer Software, Self-employedUsed the software for: Less than 6 months. “One consequence is that no automatic email is sent to the patient when an appointment is taken“ December 7, 2022 IÁ Isaac Á InternComputer Software, 201 - 500 employeesUsed the software for: I used a free trial. “The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work.“ April 7, 2023 DF David F Clinic OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There are way too many buttons to click.“ January 13, 2022 SA Steven A ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “They stayed up to date with updates, very user friendly.“ June 25, 2025 SS Sam S chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “having so many features can be confusing/overwhelming at times“ September 8, 2021 ## Showing most helpful reviews Showing 1-25 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer developper Computer Software Used the software for: Less than 6 months ### "Integrated Software for clinic management" December 7, 2022 4.0 Pros Very easy to use: you can easily manage patients records and schedule their appointments Cons One consequence is that no automatic email is sent to the patient when an appointment is taken Review Source tL taylor L. owner Apparel & Fashion Used the software for: 2+ years ### "eclipse is worth it" January 6, 2024 4.0 overall, its a great system. once you have used it for awhile, everything is very easy to find and its a great way to keep track of all the information entered into it. Pros the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you. Cons the initial start up was a little tricky, but as its used more and more the easier it gets Review Source EM Erica M. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Not the best EHR system" July 7, 2025 2.0 Overall, I am glad we do not use this system anymore. I do not like anything about it and I think it's too dated to have as a permanent system. I'm glad we switched to something new. Pros Honestly, there isn't much I like about Eclipse. I think this system is dated, extremely confusing to navigate and makes my computer crash every time I go back into it. Cons There are a lot of things I don't like. I think it needs an update, it makes my computer spaz out every time I open the system and it's extremely hard to navigate. It doesn't make sense how you download documents, and that process itself take a very long time. Review Source Response from MPN Software Systems July 8, 2025 Thanks for your review. Based on your comments, we expect you are using an older version of our legacy Windows product, did not interact with our Help Desk, never took advantage of the free training we provide & did not maintain a subscription for updates? On any given day, over 10,000 users manage to work with our Windows product without the issues you describe -- includng our own practice. We're sorry you had a negative experience and seem unaware of other products like ECLIPSE EHR Cloud. -- Dr. Walters TH Tammy H. Office Manager/ billing Medical Practice Used the software for: 2+ years ### "Great company to work with." February 7, 2023 5.0 I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. \[sensitive content hidden\] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors. Pros It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have. Cons Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it. Review Source VR Verified Reviewer Osteópata Used the software for: 6-12 months ### "Good Software with good Customer Support" March 23, 2018 4.0 Pros It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know Cons It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it Review Source Response from MPN Software Systems April 13, 2018 This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE. VR Verified Reviewer Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending." January 13, 2022 2.0 Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere. Pros I could essentially pay a one time fee and not have to pay continually for the software, just support if I needed. Cons Nothing seems to work right. You have to create separate cases for any change in payer. This means separate ledgers and note sets for massage, Chiro, PI, WC, Cash, etc on same patient. They also want you to create entirely new condition sets every time the patient's conditions change. That again means separate notes and ledger. The developer doesn't believe thoracic extension exists. If you want to show this ROM, you must make your own note set, which is very difficult. Speaking of note sets, It took me 6 months to make mine because exams take FOREVER to do on this software. There are way too many buttons to click. I kept running into the statement "our software just doesn't do that". For example...\[SENSITIVE CONTENT\] has a few positive findings (local pain, radiation, L/S pain R or L, etc). Those are completely different than SLR for instance. However, the line item customization set up does not allow for individual results. It's just a table. So if you want a list of positive results for an orthopedic, you must create every single possible outcome for every orthopedic test in your set. This not only means writing dozens of possible outcomes in your positive column, but also hunting and picking through those outcomes to select what you want. This actually takes way more time than just checking the positive box and writing in the positive results. This EHR does not save you time. In fact, I just went ahead and went back to paper exam notes because it was something like 5x faster. Review Source Response from MPN Software Systems January 24, 2022 We use this in our own multi-disciplinary practice, as do thousands of others. As you were informed by Dr. Walters, our ROM standard is "Guide to the Evaluation of Permanent Impairment", Cocchiarella & Andersson, AMA Press. Of course, you could simply create your own custom ROM section in minutes or dictate your results!!! After reading your comments, we're sorry you haven't taken advantage of free training to help you resolve your apparent misconceptions & setup ECLIPSE properly for your practice. For example, your comments regarding "cases" are actually a matter of choice & configured settings. Doctors like us collectively process > $1,000,000,000 of claims annually with ECLIPSE along with our accompanying documentation. Please consider joining our Facebook Group where you can get feedback from colleagues as well. RG Rena G. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "HORRIBLE" June 27, 2018 1.0 OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL. Pros SENDING CORRECT CLAIMS ARE VERY SIMPLE THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING Cons \- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU) - SOFTWARE SEEMS VERY OUTDATED - TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT - YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK. - TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING) - POOR PATIENT STATEMENTS - PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS - IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST. - SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE) - FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE - THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE Review Source Response from MPN Software Systems June 29, 2018 Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call). JB Jillian B. Front Desk/IT Administrator Medical Practice Used the software for: 2+ years ### "Horrible Practice Management Software" June 27, 2018 1.0 Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad. We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea. Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there. Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software. Pros It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients. Cons Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols. Review Source Response from MPN Software Systems June 29, 2018 Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call). NH Natalie H. Doctor of Chiropractic Medical Practice Used the software for: 2+ years ### "The Help Desk Techs make the software seem less intimidating" June 18, 2017 3.0 I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems. Pros Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course. Cons This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like. Review Source Response from MPN Software Systems June 29, 2017 We’re happy to hear the Help Desk consistently provides what you need & shows you how to find anything you inquire about. Your practice purchased ECLIPSE in 2008; you joined the practice years later and never received standard training. So, I’m sure you’ll be excited to learn that over 50 training videos are available directly from your ECLIPSE Help menu. Please bear in mind that ECLIPSE is not an iPhone app. It’s a robust program that has evolved constantly over its lifespan to remain competitive, useful to doctors like you, and user friendly. As an ONC certified Complete EHR, ECLIPSE contains a variety of options that few chiropractors need or use. However, those options are required of all certified software – and if you don’t use the capabilities, you can simply ignore or hide them. Most ECLIPSE features are the result of requests from thousands of client offices across the USA -- offices like yours. The ECLIPSE user interface is absolutely current & fully supports Windows Desktop themes, cue banners, touch screen input capabilities and other features only available in recent Windows versions. We hope you’ll make use of available training videos so you can more fully utilize existing features. VR Verified Reviewer Administrative Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Eclipse" January 8, 2019 3.0 It is user friendly and can be picked up pretty quick when you are trying to train someone on it. Pros Eclipse software is easy to learn. It is very convenient to be able to schedule appointments, keep up with medical records, and bill all in one software. Cons I did not like that you have to go to a different window to schedule if you are trying to schedule appointments for multiple providers. Review Source Response from MPN Software Systems January 10, 2019 We're somewhat puzzled by your comments about scheduling. All providers in your practice are scheduled from one view! If you're an ECLIPSE client, we hope you'll take the time to contact our Help Desk. CK Connie K. COO Medical Practice Used the software for: 2+ years ### "My experience with Eclipse Practice Management Software" November 25, 2021 5.0 The customer service is great!! They always answer the phone and return calls. They respond to your emails in a very timely fashion. I have never had a negative experience with this company or staff . Support staff is amazing they answer your questions, talk you through on how to do things and very willing to help with anything. They are very patient, I have worked with Ryan, John, Bob and others and I am always very happy with my experience. If they can't help you they hook you up with someone that can, very courteous. Pros We have been using Eclipse for many years, we have grown and changed during this time and Eclipse has been able to help us throughout all the changes. We are a multi doctor practice with different specialities and all of our practitioners are able to use the software according to their specialities. Eclipse has been great in helping us customize changes as needed. Cons Would like to see some more detail in some of the reports (account receivables). Reason for choosing ECLIPSE We carry a very large inventory and at the the time Chiro Touch didn't even have one that could accommodate our needs Review Source KG Kristine G. Billing Manager Medical Practice Used the software for: 2+ years ### "Excellent software!!!" September 15, 2022 5.0 I think Eclipse is very easy to use, if you have a question the support staff is readily available and very efficent and solves issues quickly and fully explains in detail. Pros I have been using Eclipse for over 13 years. The software is extremely user friendly and very easy to navigate. Billing and posting payments goes very smoothly. Cons The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like. Review Source Response from MPN Software Systems September 21, 2022 Thanks so much for your review! From your ECLIPSE Help menu, you may find that some of our online videos regarding "Navigation" & "Data Filters" can help with your reporting issues. You also might benefit from other options. Please call our Help Desk to explore the possibilities! DD Daydree D. business manager Medical Practice Used the software for: 2+ years ### "Eclipse - needs to step up it's game" November 9, 2017 3.0 Pros Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue Cons patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee. Review Source Response from MPN Software Systems November 13, 2017 Since your office is one of 3 owned by the doctor & one of 12 owned by various family members since 1996 & through purchases as recent as 2014, we were somewhat surprised to read your review. We’ve done our best to address the collective requests of your offices for years. And according to our records, you’ve never mentioned that you had issues with bills or reports to our Help Desk. We reached out to you today & hope you’ll take the time to discuss any issues you have with us in the future. My multi-disciplinary practice and scores of colleagues with whom I remain in touch rely heavily on the format of ECLIPSE reports & have never received patient complaints about bills. Regardless, I’m sure you’ll be pleased to learn that it’s easy to have custom reports created to your specifications! Finally, since your office received over $26,000 in government incentive payments for 2013/2014 using ECLIPSE, we assume you’re already familiar with the increased costs associated with using a certified EHR. Virtually all certified ONC applications have additional costs associated with them. Mandatory Rx, educational & other interfaces (required by the federal government) require subscriptions. We try to keep costs low for all clients, so thousands of ECLIPSE offices that don’t participate in \[government\] programs such as MIPS & Meaningful Use don’t incur additional fees. We’re proud of the incredibly low cost of ownership attributed to ECLIPSE. SD Shelly D. Biller Medical Practice Used the software for: 2+ years ### "Software " August 3, 2021 5.0 Pros I have been using this software since 1997. I have been a biller since 1988. I had used several different types of billing software and find that Eclipse is the best for my needs. There are cheaper out there...but you get what you pay for with support and the ability to do what I want Cons Whenever I find something that I'm not thrilled with...eclipse has then changed it and updated so that I no longer had an issue. Review Source LD Lisa D. Office Manager Medical Practice Used the software for: 2+ years ### "wanted to add a new user license and had a few questions on some things that weren't working correctly. " March 12, 2018 5.0 Pros The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with. Cons the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier). Review Source Response from MPN Software Systems March 20, 2018 We were puzzled by your comments & asked the Help Desk to contact your office. You appear to be using ECLIPSE in unusual & unintended ways. You also seem unaware of options on the screens you use daily. (For instance, you can easily move an existing Encounter among a patient’s cases or use it as a template for your next Encounter within any existing case.) The concept of cases in ECLIPSE is intended for situations that require simultaneous treatment of \[for example\] Major Medical & Personal Injury under a single patient ID# -- not for a simple change of insurance. In our own multi-disciplinary office, we use the “case” concept to separate chiropractic treatments from physical therapy. Most patients in most healthcare practices never require more than one case. It’s unfortunate the doctor chose to inquire about new software rather than simply call us to gain a better understanding of how to use ECLIPSE! All his options are on one screen, easy to access, and refined by years of suggestions by his colleagues. CR Camila R. Doctor Medical Practice Used the software for: 2+ years ### "Inexpensive software, will do the job." August 10, 2016 3.0 Pros Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software Cons Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high. Review Source Response from MPN Software Systems August 26, 2016 Dr. Rosas, your Lewisville, TX office has been using ECLIPSE for years & processing credit card transactions through OpenEdge since December, 2014. As a practicing chiropractor, you can imagine my surprise when I learned that you’ve never shared any of the above concerns with either us or OpenEdge. I was further surprised after management personnel from both OpenEdge & GalacTek reached out over a two week period and spoke with you, Dr. Estess, and Kassandra. You agreed to supply OpenEdge with the alternate rates you’d been quoted. Yet, after multiple follow-up calls, OpenEdge still hasn’t received anything from you! With regard to your “EHR notes” comments… according to Dr. Estess, he was getting messages that his “computer wasn’t connected,” an apparent problem with your network, not ECLIPSE. Regardless, the GalacTek Help Desk has made multiple attempts to provide assistance with your computer system. It’s my understanding your office has been too busy to speak with the Help Desk technician thus far. Finally, your office waived training on ECLIPSE. However it was apparent during a 30 minute training session with Dr. Estess on the phone last week that perhaps “very familiar with the software” was optimistic regarding the EHR – a situation we’d like to believe has now been rectified. OpenEdge was originally referred to us by a chiropractor client in Washington, who pointed out that many of our competitors use their CC processing services. Over a period of years, we’ve received a great deal of feedback regarding rates from friends & colleagues; virtually all consider the rates competitive. In fact, GalacTek became an OpenEdge client as well. These days, chiropractic clients process millions of dollars monthly through OpenEdge and issues are rare. DJ Daniel J. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Stream lined SOAP notes" October 12, 2022 5.0 \[SENSITIVE CONTENT\] helped me take the new full body SOAP notes and make it manageable for daily use. It's much easier now. Thanks a bunch! Pros There are lots of features. The book work side of the program is complex but accurate. Cons There is a lot of customizing that needs to be done, however, once it is done, taking notes is a breeze. Review Source Response from MPN Software Systems October 19, 2022 We're happy to see you took advantage of the FREE 1-on-1 training available to all our clients for the Encounter. Our practice uses the Encounter with no customizations whatsoever. We designed it with the expectation that everyone's clinical notes are different. You can customize as little... or as much... as you need! ECLIPSE processes > $1,000,000,000 claims annually. So... accuracy is important to us too! MK Michelle K. Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse is a user friendly EHR, billing and scheduling software" December 18, 2021 5.0 We have been with Eclipse since 2001 and still continue to learn about new features that have helped us remain efficient with our EHR, scheduling, patient retention and billing. The on-site training is a must, as it is one on one and catered to your specific practice needs. Pros Easy to use, great support from the help desk, affordable, continuously upgrading based on current guidelines. Cons Some pre-sets are not customizable and two users cannot be in the EHR simultaneously for SOAP note taking. Reason for choosing ECLIPSE Reviews from other DC's. Review Source RM Rod M. Owner Medical Practice Used the software for: 2+ years ### "Tech support was very helpful and went above and beyond my expectation. Most appreciated." April 10, 2018 5.0 Pros Great support. The program allows you to use it to the level that you need or desire. I appreciate that. Cons The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing. Review Source Response from MPN Software Systems April 18, 2018 Perhaps you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress. The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2018, and we’ve received a great deal of feedback from payers, auditors & investigators, including comments that the Encounter “sets a new bar.” It’s also much faster for you to create your own clinical documentation than picture based systems – which typically provide an image only for your first click. In 2017, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.” SF Sean F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse" July 10, 2023 5.0 It has been positive. The documentation features are great. If you have a problem the help desk has always helped. Pros The notes are customizable. It makes documenting patient encounters easy. The full-body encounter makes the daily soap and new patient encounters quick to document. Cons The reports of the practice statistics could be better. Such as knowing the lifetime visits for each patient or provider. Review Source NS Nicole S. Owner Medical Practice Used the software for: 2+ years ### "20+ Years and Still Happy!" March 4, 2018 5.0 Pros Although Eclipse is for health care clinics, we all have protocols unique to our profession and also to our individual offices. I find Eclipse software can adapt to the way we like to run our office. From EHR (now MIPS) requirements to a daily task list, it has you covered. For 20+ years, I have found the billing component second to none whether my patient pays at the time of service or we are submitting to a primary and secondary insurance on his or her behalf. And simply put, if a mistake is made, it can easily be corrected. Behind the scenes, one of my favorite gems through the years has been the Patient List which allows our office to run a report with a variety of filters- of which you can choose one or multiple. Finally, I have to mention the support team behind the program. They answer their phone and they help you find a solution. What more can I say. Love it! Cons I really can't think of anything I would change. The program continues to evolve keeping it current with the changes in the profession and within the billing industry. Review Source KH Kaitlyn H. HR manager Medical Practice Used the software for: 2+ years ### "Good for the money, could use some work." December 15, 2017 4.0 Pros Easy to use and easy to teach to new employees. Good quality for the price. Software seems to run quickly, and customer service is always great. Training videos are a huge plus as well. Cons Texting and emailing interface is not easy to use. Takes more work than it is worth to send texts and emails to patients. Some features are counter-intuitive, such as having to click on the big patient info box in the patient Rolodex rather than the search bar to search for a name. Review Source Response from MPN Software Systems December 18, 2017 Please read the response we provided yesterday to Jace from your office (directly below). If you contact our Help Desk, they can help you better understand the rolodex you use daily. (We also provide free online training videos & context-sensitive Help.) It doesn’t require \*any\* clicking at all. Either use your pointing device to scroll patients individually & page by page… or… just start typing! The rolodex instantly narrows down your selections as you type, so you never have to type extra characters to “zero-in” on the correct patient. We introduced this technology to the industry in 1985 \[it’s now in use everywhere\] and even those among our own multi-disciplinary practice staff who joined with no basic computer skills have never had issues with it. TB Tracy B. Front Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse has GREAT Technicians" November 1, 2021 3.0 Great because Of \[SENSITIVE CONTENT\] !!!!! Pros We love that we can call and get a live person to help us. We LOVE \[SENSITIVE CONTENT\] in Technical Support. This man deserves a raise and a promotion and a bonus. All your employees should model after \[SENSITIVE CONTENT\] Cons Not as sophisticated as some other medical billing software, however, it's perfect for our small practice. Review Source AG Adam G. owner Alternative Medicine Used the software for: 2+ years ### "Great EHR. Easily scaled to second office and added users" July 23, 2020 5.0 I have been using Eclipse for 15 years. I just expanded to a second location and Eclipse team was able to help me scale and get 2 databases operating on my server. I find training new staff very quick and easy. Pros Easy to use. Combines EHR and billing in 1 software. The support staff is great. Support saved me when our cloud company lost some notes in the transfer. Eclipse support was able to remote in, find the notes and get everything restored. Saved me hours of extra work and aggravation. Cons could use visual updating, no other complaints. Great program Reason for choosing ECLIPSE Great all in one product. Easy system to learn and use. They are easily scalable to multiple users/workstations and now a second location. Great support too! Review Source AK Alexander K. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Great software for Chiropractors " January 12, 2023 5.0 Fantastic help office operates smoothly. Pros The staff found it very user friendly. The support was available and resolved issues. Cons I didn't use it so no cons from me. The staff enjoyed the ease of the software. 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