# ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27349/ECLIPSE/reviews --- ECLIPSE 4.5 (269) [View alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ECLIPSE Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews TP THOMAS P OwnerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years.“ January 5, 2026 IÁ Isaac Á InternComputer Software, 201 - 500 employeesUsed the software for: I used a free trial. “As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.“ April 7, 2023 SA Steven A ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Eclipse kept statistics, billing, different doctor #'s and customer service was always spot on, however I didn't have to use it that often.“ June 25, 2025 Fouad A developperComputer Software, Self-employedUsed the software for: Less than 6 months. “One consequence is that no automatic email is sent to the patient when an appointment is taken“ December 7, 2022 SA Steven A ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “They stayed up to date with updates, very user friendly.“ June 25, 2025 DF David F Clinic OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “There are way too many buttons to click.“ January 13, 2022 GM Giulio M ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It does everything my practice needs in one program.“ June 11, 2024 SS Sam S chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “having so many features can be confusing/overwhelming at times“ September 8, 2021 ## Showing most helpful reviews Showing 1-25 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer developper Computer Software Used the software for: Less than 6 months ### "Integrated Software for clinic management" December 7, 2022 4.0 Pros Very easy to use: you can easily manage patients records and schedule their appointments Cons One consequence is that no automatic email is sent to the patient when an appointment is taken Review Source GM Giulio M. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommend. Been a user for 28 years" June 11, 2024 5.0 Customer support is excellent. Program is very user friendly. Pros It does everything my practice needs in one program. Cons There's nothing I can think of that I don't like about it Review Source Response from MPN Software Systems June 17, 2024 Thanks so much for your review of ECLIPSE EHR Cloud! We're thrilled that you managed a seamless transition from our Windows software! AJ Annie J. Office Manager Medical Practice Used the software for: Less than 6 months ### "Review by receptionist who also bills insurance" December 1, 2015 1.5 Pros The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem Cons Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google. It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse. One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing. To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute. Issues with using the calendar to schedule appointments include: 1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks. 2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover. 3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster. Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology. Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web. Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system. Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1\*82\*1Name\*Provider\*\*\*\*34\*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call. Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes. From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree. Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful. Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up. We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient. Review Source Response from MPN Software Systems December 5, 2015 With over 71 prior ECLIPSE reviews on this site, some from offices that are over 40 times your size, we wondered why yours was such an outlier, so we appreciate your attention to detail. Reviewing your calls, it’s apparent you’ve been unhappy because you’re unable to get our free KIOSK software running properly on your network, despite all the time & effort both you & our Help Desk have spent on the situation. You acquired ECLIPSE this past June when an existing ECLIPSE client sold you a satellite office and I have some suggestions based on your comments. First, it’s unnecessary to enter phone numbers as “10 zeros.” We’re not sure why anyone would suggest this, and I know for a certainty we’ve never used ECLIPSE this way in our multi-disciplinary practice. When we don’t have contact info, we leave related fields blank. I hope you’ll call our Help Desk to discuss this further. But let’s move on. You label numerous features as “programming inconsistencies,” such as a patient’s ethnicity vs. race. According to federal EHR mandates, ethnicity is a single choice, whereas race may account for multiple simultaneous possibilities (e.g. “White” and “Asian”). Certainly you’re aware that people may identify as bi or multi-racial? Thus, of course the interfaces for these two items differ. And we think the most widely used date/calendar for data entry in Windows applications worldwide is also the most versatile way to enter & select dates. Which is why we use it in ECLIPSE. Data entry varies for obvious reasons. For instance, you may not have or know a patient’s birthdate, whereas you would never enter a service such as an office visit without a corresponding date. Given your stated discomfort, please review your Help, where the calendar’s versatility & user interface are explained in detail. Thousands of offices nationwide have used our Google Calendar interface since 2010 without incident. If you had called to discuss this, you might have learned that any appointments that concern you had been created before you turned the interface on. Some of your other comments seem to be attempts to use ECLIPSE in unintended ways. For example, it seems you’re using the form letter reporting section of ECLIPSE to generate reminders, rather than the built-in “Appointment Recalls” feature, which takes half as many steps and about 20 seconds to setup & launch. Given your repeated use of the word “tiny,” please realize that you can scale both ECLIPSE & fonts. Also, you can likely scale your display through Windows as well. Once again, perhaps you should discuss this with our Help Desk. Finally, rather than address any remaining issues here, I’d like to reiterate that we’re sorry you’ve been frustrated in your attempts to use the KIOSK on your network. Even this past week, we were remotely logging into your system in an attempt to help address your problem. In the future, we hope you’ll use all the forums we’ve made available to directly discuss any concerns you have. tL taylor L. owner Apparel & Fashion Used the software for: 2+ years ### "eclipse is worth it" January 6, 2024 4.0 overall, its a great system. once you have used it for awhile, everything is very easy to find and its a great way to keep track of all the information entered into it. Pros the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you. Cons the initial start up was a little tricky, but as its used more and more the easier it gets Review Source TH Tammy H. Office Manager/ billing Medical Practice Used the software for: 2+ years ### "Great company to work with." February 7, 2023 5.0 I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. \[sensitive content hidden\] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors. Pros It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have. Cons Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it. Review Source VR Verified Reviewer Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending." January 13, 2022 2.0 Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere. Pros I could essentially pay a one time fee and not have to pay continually for the software, just support if I needed. Cons Nothing seems to work right. You have to create separate cases for any change in payer. This means separate ledgers and note sets for massage, Chiro, PI, WC, Cash, etc on same patient. They also want you to create entirely new condition sets every time the patient's conditions change. That again means separate notes and ledger. The developer doesn't believe thoracic extension exists. If you want to show this ROM, you must make your own note set, which is very difficult. Speaking of note sets, It took me 6 months to make mine because exams take FOREVER to do on this software. There are way too many buttons to click. I kept running into the statement "our software just doesn't do that". For example...\[SENSITIVE CONTENT\] has a few positive findings (local pain, radiation, L/S pain R or L, etc). Those are completely different than SLR for instance. However, the line item customization set up does not allow for individual results. It's just a table. So if you want a list of positive results for an orthopedic, you must create every single possible outcome for every orthopedic test in your set. This not only means writing dozens of possible outcomes in your positive column, but also hunting and picking through those outcomes to select what you want. This actually takes way more time than just checking the positive box and writing in the positive results. This EHR does not save you time. In fact, I just went ahead and went back to paper exam notes because it was something like 5x faster. Review Source Response from MPN Software Systems January 24, 2022 We use this in our own multi-disciplinary practice, as do thousands of others. As you were informed by Dr. Walters, our ROM standard is "Guide to the Evaluation of Permanent Impairment", Cocchiarella & Andersson, AMA Press. Of course, you could simply create your own custom ROM section in minutes or dictate your results!!! After reading your comments, we're sorry you haven't taken advantage of free training to help you resolve your apparent misconceptions & setup ECLIPSE properly for your practice. For example, your comments regarding "cases" are actually a matter of choice & configured settings. Doctors like us collectively process > $1,000,000,000 of claims annually with ECLIPSE along with our accompanying documentation. Please consider joining our Facebook Group where you can get feedback from colleagues as well. RG Rena G. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "HORRIBLE" June 27, 2018 1.0 OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL. Pros SENDING CORRECT CLAIMS ARE VERY SIMPLE THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING Cons \- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU) - SOFTWARE SEEMS VERY OUTDATED - TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT - YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK. - TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING) - POOR PATIENT STATEMENTS - PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS - IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST. - SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE) - FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE - THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE Review Source Response from MPN Software Systems June 29, 2018 Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call). VR Verified Reviewer Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse hasn't kept up with the times" January 9, 2019 2.0 Overall, I found it to be very clunky and falling behind the times. Also, didn't integrate well with other software programs. Pros The software was heavily advertised and used early-on in the EMR change-over. So, it was initially a nice change from paper to EMR. Cons In the years that I used it most, from 2015-2018, I found it to be way behind the other EMR software that was coming out. It was not very customizable and the support was not very good. Review Source Response from MPN Software Systems January 10, 2019 Given your comments, we're both puzzled by your review & curious as to why you choose to remain anonymous -- since neither we nor Capterra (who solicited your review for a gift card) can verify you used ECLIPSE. We're also puzzled by your non-specific remarks. We're truly sorry that you weren't satisfied with our products. As a chiropractor with a busy practice & feedback from thousands of our colleagues, I have a different opinion. Also, ECLIPSE was one of the first products to actually receive certification in July 2011. BUT... we never advertised, promised or promoted it! We simply delivered it -- without changing our fees! Our certifications remain current & our touch sensitive software requires Windows 7 or above to run. If you were a client, we wish you had taken the time to communicate with us about your issues during the time you used ECLIPSE. VR Verified Reviewer Administrative Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Eclipse" January 8, 2019 3.0 It is user friendly and can be picked up pretty quick when you are trying to train someone on it. Pros Eclipse software is easy to learn. It is very convenient to be able to schedule appointments, keep up with medical records, and bill all in one software. Cons I did not like that you have to go to a different window to schedule if you are trying to schedule appointments for multiple providers. Review Source Response from MPN Software Systems January 10, 2019 We're somewhat puzzled by your comments about scheduling. All providers in your practice are scheduled from one view! If you're an ECLIPSE client, we hope you'll take the time to contact our Help Desk. VR Verified Reviewer Osteópata Used the software for: 6-12 months ### "Good Software with good Customer Support" March 23, 2018 4.0 Pros It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know Cons It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it Review Source Response from MPN Software Systems April 13, 2018 This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE. EB ERICA B. biller Hospital & Health Care Used the software for: 2+ years ### "You get what you pay for!" February 7, 2020 3.0 You get what you pay for. It is cheap for a reason. It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year. I have issues all the time with incomplete codes because the system doesn't have the updated new codes from 2017!!! Pros This software has a nice schedule viewer. I enjoy that it is easy to use. Cons Literally everything else. It takes us an hour to run billing, an hour to run any special report, two hours to run a monthly A/R and an additional 2 hours to run monthly patient statements. It has no claim scrubbing features embedded. It is not efficient for a practice of more than one! Review Source Response from MPN Software Systems February 13, 2020 We wish you had taken the time to ask us about ICD codes during any of your recent interactions with our team! You have always had the ability to import ICD-10 updates. (We last explained how to do this during a November 2017 conversation with you.) We also wish you had discussed your performance issues with us so we could help you determine why reports & billing are taking longer than expected. It's likely we can provide a variety of solutions. I've used ECLIPSE in my own busy multi-disciplinary practice for years, as have other reviewers on this site with dozens of providers & 150+ users. Since, to the best of our knowledge, you didn't work at this practice when we provided training in 2011, please consider visiting us for \*\*free\*\* training to help you better use & navigate the software. For example, my billing manager runs a preview of every billing run \*before\* we generate bills. This allows us to handle a variety of reported errors before we send claims -- Dr. Karen Walters, D.C. HB Howard B. Owner Hospital & Health Care Used the software for: 2+ years ### "Excellent Software and Support" January 2, 2022 5.0 My New York practice got hit hard by the pandemic. Medical billing fell months behind. Eclipse’s tech support rescued us! Whenever we have a glitch they find the solution with a courteous staff. Pros Eclipse is always improving the software with updates to address the changes we face running an insurance based practice. Cons The software does take a little getting used to. Teaching new staff is challenging. Review Source PT Paul T. Chiropractor/Practice Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Surprising Customer Service and Support" May 24, 2020 5.0 Truth be told, I have had Eclipse software since my first day in practice. I have utilized it to my needs, but never further. That was till I received the MOST OUTSTANDING help from \[SENSITIVE CONTENT HIDDEN\]. I know use it for much more than I could ever imagine. All because I made a phone call. The problem is it took me a lifetime in practice to ask for help. Once I did, it made all the difference in the world. Pros My Practice Manager loves the ease of the program for Billing and Collecting I have found the EHR is exceptional, easy (with a little learning curve) and has made taking notes on the exams performed along with Daily SOAP notes.....FUN. Cons The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support. \[SENSITIVE CONTENT HIDDEN\] took me by the hand, completely and thoroughly explained the procedures necessary to take great notes. Every step of the way he has been available for additional questions and time after time, has helped me not only to use the software but to enjoy the process. Reason for choosing ECLIPSE Ease of use for all aspects of my practice. The constant updates and Last but not least THE OUTSTANDING CUSTOMER SERVICE!!! Do Not Pass Go, Do Not Collect $200. BUY ECLIPSE NOW.....You Won't Be Sorry. Review Source SD Shelly D. Biller Medical Practice Used the software for: 2+ years ### "Software " August 3, 2021 5.0 Pros I have been using this software since 1997. I have been a biller since 1988. I had used several different types of billing software and find that Eclipse is the best for my needs. There are cheaper out there...but you get what you pay for with support and the ability to do what I want Cons Whenever I find something that I'm not thrilled with...eclipse has then changed it and updated so that I no longer had an issue. Review Source LD Lisa D. Office Manager Medical Practice Used the software for: 2+ years ### "wanted to add a new user license and had a few questions on some things that weren't working correctly. " March 12, 2018 5.0 Pros The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with. Cons the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier). Review Source Response from MPN Software Systems March 20, 2018 We were puzzled by your comments & asked the Help Desk to contact your office. You appear to be using ECLIPSE in unusual & unintended ways. You also seem unaware of options on the screens you use daily. (For instance, you can easily move an existing Encounter among a patient’s cases or use it as a template for your next Encounter within any existing case.) The concept of cases in ECLIPSE is intended for situations that require simultaneous treatment of \[for example\] Major Medical & Personal Injury under a single patient ID# -- not for a simple change of insurance. In our own multi-disciplinary office, we use the “case” concept to separate chiropractic treatments from physical therapy. Most patients in most healthcare practices never require more than one case. It’s unfortunate the doctor chose to inquire about new software rather than simply call us to gain a better understanding of how to use ECLIPSE! All his options are on one screen, easy to access, and refined by years of suggestions by his colleagues. CR Camila R. Doctor Medical Practice Used the software for: 2+ years ### "Inexpensive software, will do the job." August 10, 2016 3.0 Pros Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software Cons Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high. Review Source Response from MPN Software Systems August 26, 2016 Dr. Rosas, your Lewisville, TX office has been using ECLIPSE for years & processing credit card transactions through OpenEdge since December, 2014. As a practicing chiropractor, you can imagine my surprise when I learned that you’ve never shared any of the above concerns with either us or OpenEdge. I was further surprised after management personnel from both OpenEdge & GalacTek reached out over a two week period and spoke with you, Dr. Estess, and Kassandra. You agreed to supply OpenEdge with the alternate rates you’d been quoted. Yet, after multiple follow-up calls, OpenEdge still hasn’t received anything from you! With regard to your “EHR notes” comments… according to Dr. Estess, he was getting messages that his “computer wasn’t connected,” an apparent problem with your network, not ECLIPSE. Regardless, the GalacTek Help Desk has made multiple attempts to provide assistance with your computer system. It’s my understanding your office has been too busy to speak with the Help Desk technician thus far. Finally, your office waived training on ECLIPSE. However it was apparent during a 30 minute training session with Dr. Estess on the phone last week that perhaps “very familiar with the software” was optimistic regarding the EHR – a situation we’d like to believe has now been rectified. OpenEdge was originally referred to us by a chiropractor client in Washington, who pointed out that many of our competitors use their CC processing services. Over a period of years, we’ve received a great deal of feedback regarding rates from friends & colleagues; virtually all consider the rates competitive. In fact, GalacTek became an OpenEdge client as well. These days, chiropractic clients process millions of dollars monthly through OpenEdge and issues are rare. DJ Daniel J. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Stream lined SOAP notes" October 12, 2022 5.0 \[SENSITIVE CONTENT\] helped me take the new full body SOAP notes and make it manageable for daily use. It's much easier now. Thanks a bunch! Pros There are lots of features. The book work side of the program is complex but accurate. Cons There is a lot of customizing that needs to be done, however, once it is done, taking notes is a breeze. Review Source Response from MPN Software Systems October 19, 2022 We're happy to see you took advantage of the FREE 1-on-1 training available to all our clients for the Encounter. Our practice uses the Encounter with no customizations whatsoever. We designed it with the expectation that everyone's clinical notes are different. You can customize as little... or as much... as you need! ECLIPSE processes > $1,000,000,000 claims annually. So... accuracy is important to us too! MK Michelle K. Clinic Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse is a user friendly EHR, billing and scheduling software" December 18, 2021 5.0 We have been with Eclipse since 2001 and still continue to learn about new features that have helped us remain efficient with our EHR, scheduling, patient retention and billing. The on-site training is a must, as it is one on one and catered to your specific practice needs. Pros Easy to use, great support from the help desk, affordable, continuously upgrading based on current guidelines. Cons Some pre-sets are not customizable and two users cannot be in the EHR simultaneously for SOAP note taking. Reason for choosing ECLIPSE Reviews from other DC's. Review Source RM Rod M. Owner Medical Practice Used the software for: 2+ years ### "Tech support was very helpful and went above and beyond my expectation. Most appreciated." April 10, 2018 5.0 Pros Great support. The program allows you to use it to the level that you need or desire. I appreciate that. Cons The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing. Review Source Response from MPN Software Systems April 18, 2018 Perhaps you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress. The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2018, and we’ve received a great deal of feedback from payers, auditors & investigators, including comments that the Encounter “sets a new bar.” It’s also much faster for you to create your own clinical documentation than picture based systems – which typically provide an image only for your first click. In 2017, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.” SF Sean F. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse" July 10, 2023 5.0 It has been positive. The documentation features are great. If you have a problem the help desk has always helped. Pros The notes are customizable. It makes documenting patient encounters easy. The full-body encounter makes the daily soap and new patient encounters quick to document. Cons The reports of the practice statistics could be better. Such as knowing the lifetime visits for each patient or provider. Review Source NS Nicole S. Owner Medical Practice Used the software for: 2+ years ### "20+ Years and Still Happy!" March 4, 2018 5.0 Pros Although Eclipse is for health care clinics, we all have protocols unique to our profession and also to our individual offices. I find Eclipse software can adapt to the way we like to run our office. From EHR (now MIPS) requirements to a daily task list, it has you covered. For 20+ years, I have found the billing component second to none whether my patient pays at the time of service or we are submitting to a primary and secondary insurance on his or her behalf. And simply put, if a mistake is made, it can easily be corrected. Behind the scenes, one of my favorite gems through the years has been the Patient List which allows our office to run a report with a variety of filters- of which you can choose one or multiple. Finally, I have to mention the support team behind the program. They answer their phone and they help you find a solution. What more can I say. Love it! Cons I really can't think of anything I would change. The program continues to evolve keeping it current with the changes in the profession and within the billing industry. Review Source KH Kaitlyn H. HR manager Medical Practice Used the software for: 2+ years ### "Good for the money, could use some work." December 15, 2017 4.0 Pros Easy to use and easy to teach to new employees. Good quality for the price. Software seems to run quickly, and customer service is always great. Training videos are a huge plus as well. Cons Texting and emailing interface is not easy to use. Takes more work than it is worth to send texts and emails to patients. Some features are counter-intuitive, such as having to click on the big patient info box in the patient Rolodex rather than the search bar to search for a name. Review Source Response from MPN Software Systems December 18, 2017 Please read the response we provided yesterday to Jace from your office (directly below). If you contact our Help Desk, they can help you better understand the rolodex you use daily. (We also provide free online training videos & context-sensitive Help.) It doesn’t require \*any\* clicking at all. Either use your pointing device to scroll patients individually & page by page… or… just start typing! The rolodex instantly narrows down your selections as you type, so you never have to type extra characters to “zero-in” on the correct patient. We introduced this technology to the industry in 1985 \[it’s now in use everywhere\] and even those among our own multi-disciplinary practice staff who joined with no basic computer skills have never had issues with it. TB Tracy B. Front Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse has GREAT Technicians" November 1, 2021 3.0 Great because Of \[SENSITIVE CONTENT\] !!!!! Pros We love that we can call and get a live person to help us. We LOVE \[SENSITIVE CONTENT\] in Technical Support. This man deserves a raise and a promotion and a bonus. All your employees should model after \[SENSITIVE CONTENT\] Cons Not as sophisticated as some other medical billing software, however, it's perfect for our small practice. Review Source AG Adam G. owner Alternative Medicine Used the software for: 2+ years ### "Great EHR. Easily scaled to second office and added users" July 23, 2020 5.0 I have been using Eclipse for 15 years. I just expanded to a second location and Eclipse team was able to help me scale and get 2 databases operating on my server. I find training new staff very quick and easy. Pros Easy to use. Combines EHR and billing in 1 software. The support staff is great. Support saved me when our cloud company lost some notes in the transfer. Eclipse support was able to remote in, find the notes and get everything restored. Saved me hours of extra work and aggravation. Cons could use visual updating, no other complaints. Great program Reason for choosing ECLIPSE Great all in one product. Easy system to learn and use. They are easily scalable to multiple users/workstations and now a second location. Great support too! Review Source AK Alexander K. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Great software for Chiropractors " January 12, 2023 5.0 Fantastic help office operates smoothly. Pros The staff found it very user friendly. The support was available and resolved issues. Cons I didn't use it so no cons from me. The staff enjoyed the ease of the software. Reason for choosing ECLIPSE Features and cost Review Source Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Chiropractic](https://www.capterra.com/chiropractic-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)