# Page 2 | ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27349/ECLIPSE/reviews --- ECLIPSE 4.5 (269) [View alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ECLIPSE ## Showing most helpful reviews Showing 26-50 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP THOMAS P. Owner Alternative Medicine Used the software for: 2+ years ### "Eclipse: A solid software company with great reliability and customer support." January 5, 2026 5.0 My overall experience with Eclipse has been positive. I am a solo practitioner in a small office. I started back in the days of paper claims and printing on claim forms. I was old school and didn't know how the jump to the EHR was going to go and I found Eclipse 15 or so years ago. They navigated me through the set up and interfaced me through all elements of their program. Any compatibility hiccups with computer and clearinghouse issues over the years were dealt with in a timely fashion and the support staff has always been friendly, patient an efficient. I recommend this company without hesitation. Pros I have been with Eclipse for around 15 years. They have always been top notch with customer support and great with the little things like helping close out the year's records and backing up procedures. I always judged a company on how they navigate you through the hiccups. We always expect efficiency and reliability of a product, so stating the product works as promised should be automatic. In the tangled world of healthcare, glitches are going to happen. I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years. I have never had a security breach issue over the years, so I have peace of mind with records safety. I have looked at what other options are out there and no one has impressed me as competition to look elsewhere. Cons I don't have many complaints. If I had to list any grievances, it would be the price increase. I know they are still good for the value ,but small offices still feel those increases when they occur. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing ECLIPSE I liked the interface and the features it offered. Review Source SA Steven A. Chiropractic Alternative Medicine Used the software for: 2+ years ### "Retiring from chiropractic using Eclipse from 1992" June 25, 2025 5.0 Eclipse kept statistics, billing, different doctor #'s and customer service was always spot on, however I didn't have to use it that often. I highly recommend this software and company. Pros Extremely Stable platform, I started with Eclipse in 1992 when I opened my own office. They stayed up to date with updates, very user friendly. Cons Their note taking part was good also, even though I did not spend that much time setting up the parameters Review Source EH Emily H. PCC Medical Practice Used the software for: 6-12 months ### "Could be better" March 28, 2025 3.0 used it for 6 months before our company decided to move to another product, though our company used it for years Pros easy to use, but hard to manage since it used to go down all the time Cons went down all the time. Although the billing in it is easy, it hard to have to manage all the billing once it comes back up Review Source Response from MPN Software Systems April 5, 2025 Hi Emily! Based on the reported size of your practice & company initials, we can't seem to identify you as a client! We train our cloud users live 1-on-1 -- so we tend to know them pretty well. Are you referring to our Windows software? Tens of thousands of users are on that product with zero downtime. Perhaps you've confused us with another company (it's happened before)? If not, we're sorry we didn't meet your expectations. Our own mult-disciplinary practice used the Windows version for decades. AJ Annie J. Office Manager Medical Practice Used the software for: Less than 6 months ### "Review by receptionist who also bills insurance" December 1, 2015 1.5 Pros The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem Cons Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google. It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse. One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing. To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute. Issues with using the calendar to schedule appointments include: 1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks. 2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover. 3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster. Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology. Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web. Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system. Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1\*82\*1Name\*Provider\*\*\*\*34\*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call. Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes. From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree. Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful. Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up. We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient. Review Source Response from MPN Software Systems December 5, 2015 With over 71 prior ECLIPSE reviews on this site, some from offices that are over 40 times your size, we wondered why yours was such an outlier, so we appreciate your attention to detail. Reviewing your calls, it’s apparent you’ve been unhappy because you’re unable to get our free KIOSK software running properly on your network, despite all the time & effort both you & our Help Desk have spent on the situation. You acquired ECLIPSE this past June when an existing ECLIPSE client sold you a satellite office and I have some suggestions based on your comments. First, it’s unnecessary to enter phone numbers as “10 zeros.” We’re not sure why anyone would suggest this, and I know for a certainty we’ve never used ECLIPSE this way in our multi-disciplinary practice. When we don’t have contact info, we leave related fields blank. I hope you’ll call our Help Desk to discuss this further. But let’s move on. You label numerous features as “programming inconsistencies,” such as a patient’s ethnicity vs. race. According to federal EHR mandates, ethnicity is a single choice, whereas race may account for multiple simultaneous possibilities (e.g. “White” and “Asian”). Certainly you’re aware that people may identify as bi or multi-racial? Thus, of course the interfaces for these two items differ. And we think the most widely used date/calendar for data entry in Windows applications worldwide is also the most versatile way to enter & select dates. Which is why we use it in ECLIPSE. Data entry varies for obvious reasons. For instance, you may not have or know a patient’s birthdate, whereas you would never enter a service such as an office visit without a corresponding date. Given your stated discomfort, please review your Help, where the calendar’s versatility & user interface are explained in detail. Thousands of offices nationwide have used our Google Calendar interface since 2010 without incident. If you had called to discuss this, you might have learned that any appointments that concern you had been created before you turned the interface on. Some of your other comments seem to be attempts to use ECLIPSE in unintended ways. For example, it seems you’re using the form letter reporting section of ECLIPSE to generate reminders, rather than the built-in “Appointment Recalls” feature, which takes half as many steps and about 20 seconds to setup & launch. Given your repeated use of the word “tiny,” please realize that you can scale both ECLIPSE & fonts. Also, you can likely scale your display through Windows as well. Once again, perhaps you should discuss this with our Help Desk. Finally, rather than address any remaining issues here, I’d like to reiterate that we’re sorry you’ve been frustrated in your attempts to use the KIOSK on your network. Even this past week, we were remotely logging into your system in an attempt to help address your problem. In the future, we hope you’ll use all the forums we’ve made available to directly discuss any concerns you have. TM Therese M. Owner, Chiropractor Medical Practice Used the software for: Less than 6 months ### "Good features but unstable and unpredictable" November 10, 2016 1.0 I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file. We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency. Save errors Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be. User errors Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update. This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day. Inconsistent Reports Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time. I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more. We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions. Can’t view file types, deleted printers, scanners, etc Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations. OUR EFFORTS: Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price. SUMMARY: After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system. Pros The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow. Review Source Response from MPN Software Systems November 14, 2016 Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed. First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them. Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE. You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system. Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim. sC sanda C. DC Health, Wellness and Fitness Used the software for: 2+ years ### "Spinecare’s experience" December 2, 2021 5.0 I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it. Pros Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use! Cons I wish we could be in a chart at multiple stations at the same time. Review Source Response from MPN Software Systems December 6, 2021 Thank you for your review! Please call the Help Desk & ask them to turn on "RTDF" for you so everyone in your office can access the same patient simultaneously! IÁ Isaac Á. Intern Computer Software Used the software for: I used a free trial ### "A complete experience in the health area thanks to eclipse." April 7, 2023 5.0 In general, my experience with ECLIPSE was not very long, but in the short time that I have used it, I can highlight that it is a complete software and that it met all the needs and requirements requested by the company where I was working. It is a software that I would use again but that it has many more features since the world of technology must always advance. Pros ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work. Cons As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Reason for choosing ECLIPSE My team and I chose ECLIPSE to test for the first time with this software and it was able to satisfy us with everything we needed. Review Source Charles E. Network Consulting Engineer Alternative Medicine Used the software for: 2+ years ### "Worst technical support ever!" September 7, 2018 1.0 Pros It works for basic functions. No frills. Cons The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers. Review Source Response from MPN Software Systems December 10, 2018 Mr. Eichelberger... as you're well aware, this review is both inaccurate & untrue. We contacted you within 20 minutes of receiving your email, offered to review recordings of the phone contact you complained about, and attempted to call you directly (which took some work since you'd accidentally provided your wife's phone #). A senior VP later spoke to you & offered assistance. As you are also aware, ECLIPSE hasn't used "dongles" in years, and you don't disclose that your office has neither a current copy of ECLIPSE nor a subscription. We're not sure what prompted other untrue comments such as promoting the idea that only a single technical support employee exists at our company? In fact, the VP you spoke with offered you a refund for the calls before he even investigated your complaint! He also offered to help in any way necessary to resolve the issue! Finally, he spoke with Rosie (who you mention in your review) this morning.... to ensure her issue was resolved. MS Melissa S. Chiropractor Medical Practice Used the software for: 2+ years ### "Happy with my updates and new additions to my software!" July 23, 2020 4.0 I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly. Pros I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. \[SENSITIVE CONTENT HIDDEN\] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of \[SENSITIVE CONTENT HIDDEN\]'s help. Thanks \[SENSITIVE CONTENT HIDDEN\]! Cons My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around. Reason for choosing ECLIPSE \[SENSITIVE CONTENT HIDDEN\] listened to my concerns about the software and how I wanted it to work for me. He was the reason I resigned with Eclipse, he eased those concerns and made it happen. He reconfigured my software to make it work easy just for me. Review Source MJ Martha J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Doctor's Review of Eclipse Software" November 18, 2021 5.0 I love this system. I have had two other EHR systems and this is much better than others I have used. Pros A busy doctor's office needs efficiency, reliability, great customer support and complete and accurate electronic health records. This product delivers. Cons No significant cons. Takes a little bit to learn the ins and outs of this system. Review Source MW Matthew W. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse Full Body Template " June 16, 2021 5.0 Pros The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way. Cons I don't really have any problems with the software at this time. Alternatives considered [WritePad](https://www.capterra.com/p/90429/WritePad/) Reason for choosing ECLIPSE I used Wright pad for a year and it was a joke. A $10,000 mistake went back to Eclipse. Didn't realize how easy Eclipse was until I used somebody else's. Review Source VR Verified Reviewer Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse hasn't kept up with the times" January 9, 2019 2.0 Overall, I found it to be very clunky and falling behind the times. Also, didn't integrate well with other software programs. Pros The software was heavily advertised and used early-on in the EMR change-over. So, it was initially a nice change from paper to EMR. Cons In the years that I used it most, from 2015-2018, I found it to be way behind the other EMR software that was coming out. It was not very customizable and the support was not very good. Review Source Response from MPN Software Systems January 10, 2019 Given your comments, we're both puzzled by your review & curious as to why you choose to remain anonymous -- since neither we nor Capterra (who solicited your review for a gift card) can verify you used ECLIPSE. We're also puzzled by your non-specific remarks. We're truly sorry that you weren't satisfied with our products. As a chiropractor with a busy practice & feedback from thousands of our colleagues, I have a different opinion. Also, ECLIPSE was one of the first products to actually receive certification in July 2011. BUT... we never advertised, promised or promoted it! We simply delivered it -- without changing our fees! Our certifications remain current & our touch sensitive software requires Windows 7 or above to run. If you were a client, we wish you had taken the time to communicate with us about your issues during the time you used ECLIPSE. ID Ian D. owner Medical Practice Used the software for: 2+ years ### "Dont start your practice with this software!" November 8, 2021 1.0 Pros Nothing. They have crated multiple issues over the years and their customer support is not friendly. Cons Pricing Structure. Ive been a customer for 20+ years and have paid thousands for my software. They changed their structure recently and you now have to pay hundred per year to make your software functional, after trapping many doctors who have used it for years like me. This is a horrible move and we will be dropping them from our clinics, as much as this hurts. Stay away or they will trap you! Review Source Response from MPN Software Systems November 15, 2021 Last week, you dropped out of our Facebook group when your own colleagues rejected your baseless posts. Your Kansas practice has neither spoken to us nor paid us in 7+ years. Ironically, our annual fees are lower than several years ago, when we revamped our subscription renewals at the request of users like you. Our more recent (2019) approach is both less expensive and more popular! We keep our doors open & provide the comparatively low cost services we offer based on the thousands of doctors who \*do\* maintain their subscriptions! We run our own large multi-disciplinary practice & don't believe you're entitled to have thousands of our colleagues subsidize your office. CS Christopher S. Doctor of Chiropractic, Owner Medical Practice Used the software for: 2+ years ### "Couldn't Be Happier" July 10, 2018 5.0 My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse! Pros The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well. Cons I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around. Review Source Response from MPN Software Systems July 17, 2018 Thanks for your review. By definition, if an appointment is not marked as “Completed,” it IS a “no show.” And all ECLIPSE reports that pertain to missed appointments rely on this feature. Consider all the time this automated feature saves so your staff doesn’t have to edit anything! As you’re aware, you already have the capability to mark an appointment as cancelled or rescheduled. TB Ted B. President Hospital & Health Care Used the software for: 2+ years ### "poor support" January 15, 2021 2.0 good, until today Pros Worked pretty well fro years as long as problems were minimal Cons Had win10 update that took out the software/data yesterday. They want to me to join a third part "join me" type of thing so they can get on my computer remotely. However, it fails to connect into session- and they say there is "nothing they can do for me" if they cannot connect remotely. . Really. Hmmm.. why am I paying for support? What if I had no internet service - so not support? The third party "join me" is not my issue. They should be able to walk me through how to get it to work- yes. YES! So now I paid $$$$$ for software that does not work and they are not willing to help in spite of me paying for support for years. . Review Source Response from MPN Software Systems January 21, 2021 Dr, Bailey, we're sorry you're upset with out recent interaction. However, you personally deleted all your ECLIPSE data, despite the explicit backup recommendations in red red text displayed on your ECLIPSE exit screen. When you attempted to "Copy & Paste" your files to a USB drive & accidentally "Cut & Paste" that data instead. And you didn't disclose your backup strategy to us until after the problem was resolved. When we unsuccessfully attempted to remotely access your system, you refused to take a few minutes to provide logs from your computer to help resolve the access issues, stressing you didn't have time, but later insisted you wanted to listen to 40 minutes of phone recordings from your interactions with our technical support staff (as you repeatedly hung up on multiple staff members mid call.) Your issue had absolutely nothing to do with a Windows update. That's pure fiction Dr. Chris K. Owner and Chiropractor Used the software for: 1-2 years ### "You "own" it, but have to pay annual maintenance fees." December 11, 2017 3.0 Pros This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing. Cons Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra. Review Source Response from MPN Software Systems December 12, 2017 First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE. RS Robert S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time Eclispe user" January 25, 2022 5.0 I've used eclispe for over 30 years, and I've been contacted to change my software many times. I have looked at all the others options and honestly none of them seemed to surpase what Eclispe delivers. If there was a feature that was missing or not included Eclipse would listen to my request and usually in short order that feature would be included in the next update. Pros Eclipse is very easy to use. It's constantly updated to keep your office current on all ICD codes and changing laws. Cons Like all new software, it takes time to learn to use, however I've found this software to be very easy to learn with a very breif learning curve. While there is no software that is written to serve everyone's exact need, Eclipse is customizable to each providers specification. If it's not set up the way you like it, or there are features you'd like it's easy to incorporate them into your software. Review Source HD Hailey D. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love this Program" June 15, 2020 5.0 Pros This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week. Posting payments is so easy. Love the different options for creating reports. Billing aspect is so easy to use. This program keeps our office flowing smoothly. Customer support is great. Anytime I have a question they are on it and some of my questions I feel like are 1st grader questions that are answered in seconds but they are so awesome with and patient with us. Cons The only thing I can think of is that sometimes the patient statements are hard for the patients to understand but that's not a big deal I go back and make notes at the bottom and personalize it (patients have liked that) and sometimes after importing payments from MD Online and you press ok at the end it stalls so you have to close out of eclipse and log back on but that is minor. I have also looked at other program reviews and these problems are common with many programs. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Review Source Response from MPN Software Systems June 25, 2020 Thanks for your review! We'll be reaching out to your office to discuss how you can create your own custom patient statements with ECLIPSE & troubleshoot the issue you describe regarding remittance import. MG Michael G. Doctor Medical Practice Used the software for: 2+ years ### "Eclipse user since 1998" September 22, 2015 5.0 Pros There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats. Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills. Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date. Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error. Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here. ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse. Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution. Cons I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad. Review Source EB ERICA B. biller Hospital & Health Care Used the software for: 2+ years ### "You get what you pay for!" February 7, 2020 3.0 You get what you pay for. It is cheap for a reason. It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year. I have issues all the time with incomplete codes because the system doesn't have the updated new codes from 2017!!! Pros This software has a nice schedule viewer. I enjoy that it is easy to use. Cons Literally everything else. It takes us an hour to run billing, an hour to run any special report, two hours to run a monthly A/R and an additional 2 hours to run monthly patient statements. It has no claim scrubbing features embedded. It is not efficient for a practice of more than one! Review Source Response from MPN Software Systems February 13, 2020 We wish you had taken the time to ask us about ICD codes during any of your recent interactions with our team! You have always had the ability to import ICD-10 updates. (We last explained how to do this during a November 2017 conversation with you.) We also wish you had discussed your performance issues with us so we could help you determine why reports & billing are taking longer than expected. It's likely we can provide a variety of solutions. I've used ECLIPSE in my own busy multi-disciplinary practice for years, as have other reviewers on this site with dozens of providers & 150+ users. Since, to the best of our knowledge, you didn't work at this practice when we provided training in 2011, please consider visiting us for \*\*free\*\* training to help you better use & navigate the software. For example, my billing manager runs a preview of every billing run \*before\* we generate bills. This allows us to handle a variety of reported errors before we send claims -- Dr. Karen Walters, D.C. KB KELLY B. President, Mt. Valley Medical Billing Services, Inc Hospital & Health Care Used the software for: 2+ years ### "The software has developed my business plan into a successful billing service" March 12, 2021 5.0 that when I bill a claim it is not lost in cyber space. I feel when I send my batches, they are transferred to the clearinghouse or when I file direct, they are there processing. Pros I love that it is use friendly, dependable, accurate, reliable, fast paced but most important provides the stats and reports within seconds. I own an operate a full service billing company and I have used this company for 19 years and can honestly say the very best of it comes from the hands on customer service. I don't have to call often, but when I do they all "team-up" and fix the issue...even logging in and taking over. I absolutely LOVE the team of tech support and cannot thank them enough for the great years of service. I hear so many horror stories with no call backs when issue arise other companies. I can know if I call, I will get a return call and it will be resolved. They always know exactly what to do and make me that I can put all my trust in them with my systems. Cons Wow, this one is a hard question. If I didn't like something I would change...so, I love it! Reason for choosing ECLIPSE I am unsure. Company sold to Eclipse...I do not recall Review Source HB Howard B. Owner Hospital & Health Care Used the software for: 2+ years ### "Excellent Software and Support" January 2, 2022 5.0 My New York practice got hit hard by the pandemic. Medical billing fell months behind. Eclipse’s tech support rescued us! Whenever we have a glitch they find the solution with a courteous staff. Pros Eclipse is always improving the software with updates to address the changes we face running an insurance based practice. Cons The software does take a little getting used to. Teaching new staff is challenging. Review Source CC Cindy C. Office Manager Medical Practice Used the software for: 2+ years ### "Great product and support" March 19, 2018 5.0 I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps. Pros Support, the videos online and the phone support are great. Answer quickly and don't speak down to you. Cons Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice. Review Source Response from MPN Software Systems March 22, 2018 Thanks for your review… but we’re puzzled by several of your comments. To retrieve an insurance company (your Medicare example), there may be dozens of options for names like “Aetna” or “Travelers.” The goal is to locate & assign the insurance plan that matches this patient’s insurance card. The icon provides instant access to a grid that displays pertinent information (like the payer’s mailing address) so you can make an informed choice with the fewest keystrokes. Otherwise… how would you know whether you had the correct company? Next, you’re correct regarding DOB (this is a contractual requirement related to physicians’ Rx)… but ECLIPSE does not require that you enter SS#’s. Finally, ECLIPSE maintains a complete & detailed audit history of any & every electronic or printed bill or related item you create, re-print, download, etc. And this information is readily available in multiple places on every patient’s ledger for filtered display or printing. So you certainly can see whether you billed a patient twice! We suggest you call the Help Desk to discuss these issues. PT Paul T. Chiropractor/Practice Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Surprising Customer Service and Support" May 24, 2020 5.0 Truth be told, I have had Eclipse software since my first day in practice. I have utilized it to my needs, but never further. That was till I received the MOST OUTSTANDING help from \[SENSITIVE CONTENT HIDDEN\]. I know use it for much more than I could ever imagine. All because I made a phone call. The problem is it took me a lifetime in practice to ask for help. Once I did, it made all the difference in the world. Pros My Practice Manager loves the ease of the program for Billing and Collecting I have found the EHR is exceptional, easy (with a little learning curve) and has made taking notes on the exams performed along with Daily SOAP notes.....FUN. Cons The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support. \[SENSITIVE CONTENT HIDDEN\] took me by the hand, completely and thoroughly explained the procedures necessary to take great notes. Every step of the way he has been available for additional questions and time after time, has helped me not only to use the software but to enjoy the process. Reason for choosing ECLIPSE Ease of use for all aspects of my practice. The constant updates and Last but not least THE OUTSTANDING CUSTOMER SERVICE!!! Do Not Pass Go, Do Not Collect $200. BUY ECLIPSE NOW.....You Won't Be Sorry. Review Source TaLN Tim and Leanne N. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Long time Eclipse user." March 11, 2023 5.0 We have been very satisfied with Eclipse, both the program as well as the support. Pros We have been using Eclipse for 20+ years and have found it to be an all-inclusive chiropractic software, from practice management to EHR and billing. Eclipse is progressive and keep my office up to date with the latest changes in the industry. Cons Really nothing. We keep learning new features to make daily use more seamless. Reason for choosing ECLIPSE The availability of training for the software. 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