# Page 2 | ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27349/ECLIPSE/reviews --- ECLIPSE 4.5 (269) [View alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ECLIPSE ## Showing most helpful reviews Showing 26-50 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP THOMAS P. Owner Alternative Medicine Used the software for: 2+ years ### "Eclipse: A solid software company with great reliability and customer support." January 5, 2026 5.0 My overall experience with Eclipse has been positive. I am a solo practitioner in a small office. I started back in the days of paper claims and printing on claim forms. I was old school and didn't know how the jump to the EHR was going to go and I found Eclipse 15 or so years ago. They navigated me through the set up and interfaced me through all elements of their program. Any compatibility hiccups with computer and clearinghouse issues over the years were dealt with in a timely fashion and the support staff has always been friendly, patient an efficient. I recommend this company without hesitation. Pros I have been with Eclipse for around 15 years. They have always been top notch with customer support and great with the little things like helping close out the year's records and backing up procedures. I always judged a company on how they navigate you through the hiccups. We always expect efficiency and reliability of a product, so stating the product works as promised should be automatic. In the tangled world of healthcare, glitches are going to happen. I have been more impressed with Eclipse ability to right the ship when insurance changes and coding requirements have occurred over the years. I have never had a security breach issue over the years, so I have peace of mind with records safety. I have looked at what other options are out there and no one has impressed me as competition to look elsewhere. Cons I don't have many complaints. If I had to list any grievances, it would be the price increase. I know they are still good for the value ,but small offices still feel those increases when they occur. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing ECLIPSE I liked the interface and the features it offered. Review Source SA Steven A. Chiropractic Alternative Medicine Used the software for: 2+ years ### "Retiring from chiropractic using Eclipse from 1992" June 25, 2025 5.0 Eclipse kept statistics, billing, different doctor #'s and customer service was always spot on, however I didn't have to use it that often. I highly recommend this software and company. Pros Extremely Stable platform, I started with Eclipse in 1992 when I opened my own office. They stayed up to date with updates, very user friendly. Cons Their note taking part was good also, even though I did not spend that much time setting up the parameters Review Source EH Emily H. PCC Medical Practice Used the software for: 6-12 months ### "Could be better" March 28, 2025 3.0 used it for 6 months before our company decided to move to another product, though our company used it for years Pros easy to use, but hard to manage since it used to go down all the time Cons went down all the time. Although the billing in it is easy, it hard to have to manage all the billing once it comes back up Review Source Response from MPN Software Systems April 5, 2025 Hi Emily! Based on the reported size of your practice & company initials, we can't seem to identify you as a client! We train our cloud users live 1-on-1 -- so we tend to know them pretty well. Are you referring to our Windows software? Tens of thousands of users are on that product with zero downtime. Perhaps you've confused us with another company (it's happened before)? If not, we're sorry we didn't meet your expectations. Our own mult-disciplinary practice used the Windows version for decades. EM Erica M. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Not the best EHR system" July 7, 2025 2.0 Overall, I am glad we do not use this system anymore. I do not like anything about it and I think it's too dated to have as a permanent system. I'm glad we switched to something new. Pros Honestly, there isn't much I like about Eclipse. I think this system is dated, extremely confusing to navigate and makes my computer crash every time I go back into it. Cons There are a lot of things I don't like. I think it needs an update, it makes my computer spaz out every time I open the system and it's extremely hard to navigate. It doesn't make sense how you download documents, and that process itself take a very long time. Review Source Response from MPN Software Systems July 8, 2025 Thanks for your review. Based on your comments, we expect you are using an older version of our legacy Windows product, did not interact with our Help Desk, never took advantage of the free training we provide & did not maintain a subscription for updates? On any given day, over 10,000 users manage to work with our Windows product without the issues you describe -- includng our own practice. We're sorry you had a negative experience and seem unaware of other products like ECLIPSE EHR Cloud. -- Dr. Walters TM Therese M. Owner, Chiropractor Medical Practice Used the software for: Less than 6 months ### "Good features but unstable and unpredictable" November 10, 2016 1.0 I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file. We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency. Save errors Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be. User errors Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update. This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day. Inconsistent Reports Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time. I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more. We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions. Can’t view file types, deleted printers, scanners, etc Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations. OUR EFFORTS: Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price. SUMMARY: After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system. Pros The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow. Review Source Response from MPN Software Systems November 14, 2016 Dr. Therese Miller, thank you for using examples in your review. It helped tremendously as I first researched your comments & then spoke to your Milwaukee, WI office. What’s most unfortunate here is that any of these items would have been easily resolved had you actually called us. As it turns out, you repeatedly called a 3rd party rather than our HELP Desk – especially during the period from 5/2015 through 9/2016 when you never spoke to the Help Desk at all. And of course, until a week ago, you’ve been running a 2+ year old version of the software. Most recently, your office personnel seem to have unintentionally deleted patient files as you attempted to handle the “user errors” you describe. As far as we can tell, that’s the sole reason you became angry enough to write this review. Perhaps, if you had followed our backup recommendations, this problem wouldn’t have become an issue. However, you use a vendor we do not recommend and weren’t able to restore the data you erased because no recent backup existed. First, any & all software in current use has restrictions when multiple users attempt to edit the same data simultaneously. That’s why we created Real Time Data Flow (RTDF) several years ago. This could have been instantly & easily turned on for your office at any time – and would have eliminated any issues you describe regarding multiple users & saving data. But you never called the Help Desk. (It would have taken less than a minute to make this change.) The user error issues would have also been eliminated by speaking with the Help Desk and/or working through the problem with them. Next, based on your example, reports aren’t generating inconsistent data. On the contrary, if you had called the Help Desk, we would have explained how to properly run the report you describe. In your case, an additional filter might have been recommended. And we would have ensured you were more familiar with data filters, a concept used throughout ECLIPSE. You also make a series of comments about your network, but never disclose the fact that your original network consisted of an old wireless home router and a few laptops that couldn’t provide the performance necessary for data throughput on your system. Finally, we’re happy you renewed your subscription this past month & believe our annual subscription is quite reasonably priced. But it seems you saved hundreds of dollars at great expense to your practice. We invest a great deal of time & money into our technical support operations. We’re sorry you opted not to use those services to the extent you claim. sC sanda C. DC Health, Wellness and Fitness Used the software for: 2+ years ### "Spinecare’s experience" December 2, 2021 5.0 I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it. Pros Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use! Cons I wish we could be in a chart at multiple stations at the same time. Review Source Response from MPN Software Systems December 6, 2021 Thank you for your review! Please call the Help Desk & ask them to turn on "RTDF" for you so everyone in your office can access the same patient simultaneously! JB Jillian B. Front Desk/IT Administrator Medical Practice Used the software for: 2+ years ### "Horrible Practice Management Software" June 27, 2018 1.0 Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad. We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea. Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there. Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software. Pros It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients. Cons Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols. Review Source Response from MPN Software Systems June 29, 2018 Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call). NH Natalie H. Doctor of Chiropractic Medical Practice Used the software for: 2+ years ### "The Help Desk Techs make the software seem less intimidating" June 18, 2017 3.0 I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems. Pros Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course. Cons This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like. Review Source Response from MPN Software Systems June 29, 2017 We’re happy to hear the Help Desk consistently provides what you need & shows you how to find anything you inquire about. Your practice purchased ECLIPSE in 2008; you joined the practice years later and never received standard training. So, I’m sure you’ll be excited to learn that over 50 training videos are available directly from your ECLIPSE Help menu. Please bear in mind that ECLIPSE is not an iPhone app. It’s a robust program that has evolved constantly over its lifespan to remain competitive, useful to doctors like you, and user friendly. As an ONC certified Complete EHR, ECLIPSE contains a variety of options that few chiropractors need or use. However, those options are required of all certified software – and if you don’t use the capabilities, you can simply ignore or hide them. Most ECLIPSE features are the result of requests from thousands of client offices across the USA -- offices like yours. The ECLIPSE user interface is absolutely current & fully supports Windows Desktop themes, cue banners, touch screen input capabilities and other features only available in recent Windows versions. We hope you’ll make use of available training videos so you can more fully utilize existing features. IÁ Isaac Á. Intern Computer Software Used the software for: I used a free trial ### "A complete experience in the health area thanks to eclipse." April 7, 2023 5.0 In general, my experience with ECLIPSE was not very long, but in the short time that I have used it, I can highlight that it is a complete software and that it met all the needs and requirements requested by the company where I was working. It is a software that I would use again but that it has many more features since the world of technology must always advance. Pros ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work. Cons As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Reason for choosing ECLIPSE My team and I chose ECLIPSE to test for the first time with this software and it was able to satisfy us with everything we needed. Review Source Charles E. Network Consulting Engineer Alternative Medicine Used the software for: 2+ years ### "Worst technical support ever!" September 7, 2018 1.0 Pros It works for basic functions. No frills. Cons The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers. Review Source Response from MPN Software Systems December 10, 2018 Mr. Eichelberger... as you're well aware, this review is both inaccurate & untrue. We contacted you within 20 minutes of receiving your email, offered to review recordings of the phone contact you complained about, and attempted to call you directly (which took some work since you'd accidentally provided your wife's phone #). A senior VP later spoke to you & offered assistance. As you are also aware, ECLIPSE hasn't used "dongles" in years, and you don't disclose that your office has neither a current copy of ECLIPSE nor a subscription. We're not sure what prompted other untrue comments such as promoting the idea that only a single technical support employee exists at our company? In fact, the VP you spoke with offered you a refund for the calls before he even investigated your complaint! He also offered to help in any way necessary to resolve the issue! Finally, he spoke with Rosie (who you mention in your review) this morning.... to ensure her issue was resolved. MS Melissa S. Chiropractor Medical Practice Used the software for: 2+ years ### "Happy with my updates and new additions to my software!" July 23, 2020 4.0 I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly. Pros I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. \[SENSITIVE CONTENT HIDDEN\] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of \[SENSITIVE CONTENT HIDDEN\]'s help. Thanks \[SENSITIVE CONTENT HIDDEN\]! Cons My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around. Reason for choosing ECLIPSE \[SENSITIVE CONTENT HIDDEN\] listened to my concerns about the software and how I wanted it to work for me. He was the reason I resigned with Eclipse, he eased those concerns and made it happen. He reconfigured my software to make it work easy just for me. Review Source MJ Martha J. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Doctor's Review of Eclipse Software" November 18, 2021 5.0 I love this system. I have had two other EHR systems and this is much better than others I have used. Pros A busy doctor's office needs efficiency, reliability, great customer support and complete and accurate electronic health records. This product delivers. Cons No significant cons. Takes a little bit to learn the ins and outs of this system. Review Source MW Matthew W. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Eclipse Full Body Template " June 16, 2021 5.0 Pros The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way. Cons I don't really have any problems with the software at this time. Alternatives considered [WritePad](https://www.capterra.com/p/90429/WritePad/) Reason for choosing ECLIPSE I used Wright pad for a year and it was a joke. A $10,000 mistake went back to Eclipse. Didn't realize how easy Eclipse was until I used somebody else's. Review Source ID Ian D. owner Medical Practice Used the software for: 2+ years ### "Dont start your practice with this software!" November 8, 2021 1.0 Pros Nothing. They have crated multiple issues over the years and their customer support is not friendly. Cons Pricing Structure. Ive been a customer for 20+ years and have paid thousands for my software. They changed their structure recently and you now have to pay hundred per year to make your software functional, after trapping many doctors who have used it for years like me. This is a horrible move and we will be dropping them from our clinics, as much as this hurts. Stay away or they will trap you! Review Source Response from MPN Software Systems November 15, 2021 Last week, you dropped out of our Facebook group when your own colleagues rejected your baseless posts. Your Kansas practice has neither spoken to us nor paid us in 7+ years. Ironically, our annual fees are lower than several years ago, when we revamped our subscription renewals at the request of users like you. Our more recent (2019) approach is both less expensive and more popular! We keep our doors open & provide the comparatively low cost services we offer based on the thousands of doctors who \*do\* maintain their subscriptions! We run our own large multi-disciplinary practice & don't believe you're entitled to have thousands of our colleagues subsidize your office. CS Christopher S. Doctor of Chiropractic, Owner Medical Practice Used the software for: 2+ years ### "Couldn't Be Happier" July 10, 2018 5.0 My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse! Pros The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well. Cons I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around. Review Source Response from MPN Software Systems July 17, 2018 Thanks for your review. By definition, if an appointment is not marked as “Completed,” it IS a “no show.” And all ECLIPSE reports that pertain to missed appointments rely on this feature. Consider all the time this automated feature saves so your staff doesn’t have to edit anything! As you’re aware, you already have the capability to mark an appointment as cancelled or rescheduled. TB Ted B. President Hospital & Health Care Used the software for: 2+ years ### "poor support" January 15, 2021 2.0 good, until today Pros Worked pretty well fro years as long as problems were minimal Cons Had win10 update that took out the software/data yesterday. They want to me to join a third part "join me" type of thing so they can get on my computer remotely. However, it fails to connect into session- and they say there is "nothing they can do for me" if they cannot connect remotely. . Really. Hmmm.. why am I paying for support? What if I had no internet service - so not support? The third party "join me" is not my issue. They should be able to walk me through how to get it to work- yes. YES! So now I paid $$$$$ for software that does not work and they are not willing to help in spite of me paying for support for years. . Review Source Response from MPN Software Systems January 21, 2021 Dr, Bailey, we're sorry you're upset with out recent interaction. However, you personally deleted all your ECLIPSE data, despite the explicit backup recommendations in red red text displayed on your ECLIPSE exit screen. When you attempted to "Copy & Paste" your files to a USB drive & accidentally "Cut & Paste" that data instead. And you didn't disclose your backup strategy to us until after the problem was resolved. When we unsuccessfully attempted to remotely access your system, you refused to take a few minutes to provide logs from your computer to help resolve the access issues, stressing you didn't have time, but later insisted you wanted to listen to 40 minutes of phone recordings from your interactions with our technical support staff (as you repeatedly hung up on multiple staff members mid call.) Your issue had absolutely nothing to do with a Windows update. That's pure fiction Dr. Chris K. Owner and Chiropractor Used the software for: 1-2 years ### "You "own" it, but have to pay annual maintenance fees." December 11, 2017 3.0 Pros This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing. Cons Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra. Review Source Response from MPN Software Systems December 12, 2017 First, ECLIPSE is not currently & never has been subscription based. Thus, the ECLIPSE program does not function differently based on fee payments of any kind. Of course, you can't, for example, write prescriptions unless you subscribe to an add-on service that offers them. Next, ECLIPSE does not have billing "macros," so we're not sure what you're referring to. ECLIPSE does provide a wide variety of individual customizations (as checked / unchecked options) for payers that you can use as necessary. These provide ways to handle the rare exceptions to standard coverage; they are hidden unless you need them. And yes indeed. ECLIPSE recommends a third-party HIPAA accredited service for online backup. Finally, we're sorry you never took the time to truly learn & use the software, but we're puzzled by your cost comments. The system you selected as a replacement has higher annual fees than ECLIPSE. RS Robert S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time Eclispe user" January 25, 2022 5.0 I've used eclispe for over 30 years, and I've been contacted to change my software many times. I have looked at all the others options and honestly none of them seemed to surpase what Eclispe delivers. If there was a feature that was missing or not included Eclipse would listen to my request and usually in short order that feature would be included in the next update. Pros Eclipse is very easy to use. It's constantly updated to keep your office current on all ICD codes and changing laws. Cons Like all new software, it takes time to learn to use, however I've found this software to be very easy to learn with a very breif learning curve. While there is no software that is written to serve everyone's exact need, Eclipse is customizable to each providers specification. If it's not set up the way you like it, or there are features you'd like it's easy to incorporate them into your software. Review Source HD Hailey D. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love this Program" June 15, 2020 5.0 Pros This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week. Posting payments is so easy. Love the different options for creating reports. Billing aspect is so easy to use. This program keeps our office flowing smoothly. Customer support is great. Anytime I have a question they are on it and some of my questions I feel like are 1st grader questions that are answered in seconds but they are so awesome with and patient with us. Cons The only thing I can think of is that sometimes the patient statements are hard for the patients to understand but that's not a big deal I go back and make notes at the bottom and personalize it (patients have liked that) and sometimes after importing payments from MD Online and you press ok at the end it stalls so you have to close out of eclipse and log back on but that is minor. I have also looked at other program reviews and these problems are common with many programs. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Review Source Response from MPN Software Systems June 25, 2020 Thanks for your review! We'll be reaching out to your office to discuss how you can create your own custom patient statements with ECLIPSE & troubleshoot the issue you describe regarding remittance import. MG Michael G. Doctor Medical Practice Used the software for: 2+ years ### "Eclipse user since 1998" September 22, 2015 5.0 Pros There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats. Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills. Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date. Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error. Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here. ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse. Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution. Cons I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad. Review Source CK Connie K. COO Medical Practice Used the software for: 2+ years ### "My experience with Eclipse Practice Management Software" November 25, 2021 5.0 The customer service is great!! They always answer the phone and return calls. They respond to your emails in a very timely fashion. I have never had a negative experience with this company or staff . Support staff is amazing they answer your questions, talk you through on how to do things and very willing to help with anything. They are very patient, I have worked with Ryan, John, Bob and others and I am always very happy with my experience. If they can't help you they hook you up with someone that can, very courteous. Pros We have been using Eclipse for many years, we have grown and changed during this time and Eclipse has been able to help us throughout all the changes. We are a multi doctor practice with different specialities and all of our practitioners are able to use the software according to their specialities. Eclipse has been great in helping us customize changes as needed. Cons Would like to see some more detail in some of the reports (account receivables). Reason for choosing ECLIPSE We carry a very large inventory and at the the time Chiro Touch didn't even have one that could accommodate our needs Review Source KB KELLY B. President, Mt. Valley Medical Billing Services, Inc Hospital & Health Care Used the software for: 2+ years ### "The software has developed my business plan into a successful billing service" March 12, 2021 5.0 that when I bill a claim it is not lost in cyber space. I feel when I send my batches, they are transferred to the clearinghouse or when I file direct, they are there processing. Pros I love that it is use friendly, dependable, accurate, reliable, fast paced but most important provides the stats and reports within seconds. I own an operate a full service billing company and I have used this company for 19 years and can honestly say the very best of it comes from the hands on customer service. I don't have to call often, but when I do they all "team-up" and fix the issue...even logging in and taking over. I absolutely LOVE the team of tech support and cannot thank them enough for the great years of service. I hear so many horror stories with no call backs when issue arise other companies. I can know if I call, I will get a return call and it will be resolved. They always know exactly what to do and make me that I can put all my trust in them with my systems. Cons Wow, this one is a hard question. If I didn't like something I would change...so, I love it! Reason for choosing ECLIPSE I am unsure. Company sold to Eclipse...I do not recall Review Source KG Kristine G. Billing Manager Medical Practice Used the software for: 2+ years ### "Excellent software!!!" September 15, 2022 5.0 I think Eclipse is very easy to use, if you have a question the support staff is readily available and very efficent and solves issues quickly and fully explains in detail. Pros I have been using Eclipse for over 13 years. The software is extremely user friendly and very easy to navigate. Billing and posting payments goes very smoothly. Cons The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like. Review Source Response from MPN Software Systems September 21, 2022 Thanks so much for your review! From your ECLIPSE Help menu, you may find that some of our online videos regarding "Navigation" & "Data Filters" can help with your reporting issues. You also might benefit from other options. Please call our Help Desk to explore the possibilities! CC Cindy C. Office Manager Medical Practice Used the software for: 2+ years ### "Great product and support" March 19, 2018 5.0 I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps. Pros Support, the videos online and the phone support are great. Answer quickly and don't speak down to you. Cons Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice. Review Source Response from MPN Software Systems March 22, 2018 Thanks for your review… but we’re puzzled by several of your comments. To retrieve an insurance company (your Medicare example), there may be dozens of options for names like “Aetna” or “Travelers.” The goal is to locate & assign the insurance plan that matches this patient’s insurance card. The icon provides instant access to a grid that displays pertinent information (like the payer’s mailing address) so you can make an informed choice with the fewest keystrokes. Otherwise… how would you know whether you had the correct company? Next, you’re correct regarding DOB (this is a contractual requirement related to physicians’ Rx)… but ECLIPSE does not require that you enter SS#’s. Finally, ECLIPSE maintains a complete & detailed audit history of any & every electronic or printed bill or related item you create, re-print, download, etc. And this information is readily available in multiple places on every patient’s ledger for filtered display or printing. So you certainly can see whether you billed a patient twice! We suggest you call the Help Desk to discuss these issues. DD Daydree D. business manager Medical Practice Used the software for: 2+ years ### "Eclipse - needs to step up it's game" November 9, 2017 3.0 Pros Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue Cons patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee. Review Source Response from MPN Software Systems November 13, 2017 Since your office is one of 3 owned by the doctor & one of 12 owned by various family members since 1996 & through purchases as recent as 2014, we were somewhat surprised to read your review. We’ve done our best to address the collective requests of your offices for years. And according to our records, you’ve never mentioned that you had issues with bills or reports to our Help Desk. We reached out to you today & hope you’ll take the time to discuss any issues you have with us in the future. My multi-disciplinary practice and scores of colleagues with whom I remain in touch rely heavily on the format of ECLIPSE reports & have never received patient complaints about bills. Regardless, I’m sure you’ll be pleased to learn that it’s easy to have custom reports created to your specifications! Finally, since your office received over $26,000 in government incentive payments for 2013/2014 using ECLIPSE, we assume you’re already familiar with the increased costs associated with using a certified EHR. Virtually all certified ONC applications have additional costs associated with them. Mandatory Rx, educational & other interfaces (required by the federal government) require subscriptions. We try to keep costs low for all clients, so thousands of ECLIPSE offices that don’t participate in \[government\] programs such as MIPS & Meaningful Use don’t incur additional fees. We’re proud of the incredibly low cost of ownership attributed to ECLIPSE. Similar Products Featured