# Page 4 | ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/27349/ECLIPSE/reviews

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ECLIPSE

4.5 (269)

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Last updated March 13th, 2026

# Page 4 - Reviews of ECLIPSE

## Showing most helpful reviews

Showing 76-100 of 269 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KKJ

Krishna Kant J.  
Software Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "A strong tool for medical facilities. "

May 26, 2022

4.0

Pros

I like the feature set of Eclipse PM, it has covered vast number of features used almost regularly. Also customization makes it very flexible.

Cons

The price of the tool is a bit on higher end, rest it works very fine.

Review Source

RA

Ronna A.  
office manager  
Medical Practice  
Used the software for: 2+ years

### "Pretty reliable product but culd use more training on impementing the features to suit our practice best."

June 19, 2018

4.0

Pros

Customer service is usually good. We lost our eclipse program recently and Hector was really helpful and got us up and running again the same day.

Cons

There are no training programs. After there is an update released and things added there is really no training on the new features. I'm pretty sure we could use this program more efficiently and that it has features we don't understand if there was a periodic training class we could access.

Review Source

Response from MPN Software Systems

June 22, 2018

Hi Ronna. Each & every update is accompanied by a README document, which often contains step-by-step instructions (as appropriate) for using new features. Updates may also be accompanied by updated HELP files, so you can press F1 for context-sensitive help. Training videos are available from your ECLIPSE menu, and the Help Desk is ready & able to assist you with anything you need. If you prefer even more extensive 1-on-1 training, that’s available from trainers either in your office or via the internet.

DC

Denise C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EXCEPTIONAL Practice Management Software"

May 18, 2020

5.0

Eclipse has the BEST customer service, sales team and support teams I have ever come across. Their training team is awesome too. Support is just a phone call away and 100% resolved on the first call and timely. The Eclipse team is truly dedicated to your practice and your security.

Pros

I love this software; I have used several different software companies over the past 15 years and Eclipse is by far the most exceptional. Eclipse is so easy to learn and use. They offer so much more than just the software; this company gives you peace of mind. The training videos are a huge help when you need them. Up to date and on the money.

Cons

There is nothing negative I can say about Eclipse.

Review Source

TF

Tewanna F.  
Billing Manager  
Medical Practice  
Used the software for: 1-2 years

### "Review to 1.5 years to the software. Working years with EZ VIEW."

May 28, 2015

4.5

Pros

Posting daily charges Auto posting User-friendly Ability to navigate between screens

Cons

Creating reports. Often times I need a simple report of a payor name and patient balance with that payor and it just does not spit it out easily. Posting credit card payments. We don't like the credit transfer between a family. If the card goes through we should be able to allocate to different accounts Appointment Calendar we should be able to edit reschedule and cancel within the same touch. It would also be nice to go to posting from appt. with an easy stroke.

Review Source

Response from MPN Software Systems

July 7, 2015

Thanks for your comments. First, you’ll be happy to know that our HELP Desk personnel have direct access to experienced professionals who have consulted & lectured nationwide. Though we appreciate your request, we cannot ask your colleagues to routinely take time from their busy schedules to provide technical support. Also, though we have no record of any questions or suggestions submitted by your office through the Contact Us page on our website, we suggest you review the related ECLIPSE HELP topic – which has a direct link to the form. The ECLIPSE scheduler is a powerful tool that can be used in myriad ways. Please call the HELP Desk to learn how you can reschedule appointments via editing or cut/paste operations in one or two simple steps. Finally, we’re not certain we understand your patient/payer responsibility comments. Patient responsibility is always displayed on the ledger & payer balances are available by bill. Additionally, ECLIPSE allows you to transfer credits among family members via two simple steps.

CS

Christine S.  
Clinic Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Satisfied Doctor!!"

September 16, 2021

5.0

Pros

I love the multiple ways I can personalize the program to fit the needs of everyone in the office.

Cons

I have no complaints, what I can't do is because I didn't learn yet!!

Review Source

SH

Scott H.  
owner/president  
  
Used the software for: 2+ years

### "For over 20 years I have used and depended on Eclipse Practic Management Software in my chiropractic practice and it has given me total peace of mind concerning the day to day operations of my office"

February 12, 2019

5.0

Pros

Its ability to be an "all in one" product that my office can make appoitnments, track charges, track patients, and track payments, do electronic billing, paper billing, and all the functions a chriopractic office needs as well as being a multi-user program. Eclipse over 20 years has kept up with changes concerning Medicare, HIPPA compliance, EHR, electronic billing and technology to the point I am running my Eclipse Software from multiple stations from multiple locataions with the program operating from the cloud.

Cons

I cannot think of anything that I do not like about the product at this time. There have been times through the years I would say to myself I wish Eclipse did this or that, but usually within a year or two Eclipse would add the feature that I was thinking of.

Review Source

DF

David F.  
co owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Best Billing / Practice management software"

July 22, 2021

5.0

Excellent product! Great customer service

Pros

Ease of Use! Best customer support we have ever dealt with.

Cons

We're quite happy with our ECLIPSE product and don't feel the need to add negative comments to our review.”

Review Source

JH

Joshua H.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "As simple and baseline as one could get"

December 16, 2018

2.0

Pros

Super easy to use as far as scheduling and billing is concerned. When it comes to the front desk, it's easier than our current software.

Cons

The EHR and SOAP note section is rubbish. Might as well open a word document and free form it all out.

Review Source

Response from MPN Software Systems

June 25, 2020

Dr. Hallengren, from your description, it seems you either attempted to use legacy SOAP systems we introduced decades ago, or endeavored to make our Encounter technology (which didn't exist when you purchased ECLIPSE) work in unintended ways. Though you've been off subscription for many years & no longer use our products, we wish you had called us to seek additional training or help. A client who currently uses the Encounter appears to have submitted a review just before you. It appears directly below yours & offers a contrasting opinion. (And it's our understanding that he still has years to go before paying off his previous system.)

RE

Rick E.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My experience with Eclipse software"

March 6, 2020

5.0

It has enabled me to cut down the amount of time I spend entering patient information and it is very easy to use on a daily basis

Pros

I am technically challenged and have found this software of be the easiest to use of the four different EHR and billing software I have used. It is very user friendly and the tech support is supper.

Cons

I haven't found anything that I do not like about it.It ah

Reason for choosing ECLIPSE

It was easier to operate and about half the price of Chirotouch.

Review Source

LB

Lisa B.  
Chiropractic Physician  
Medical Practice  
Used the software for: 1-2 years

### "Outstanding Practice Management Software and Customer Service!!!"

April 12, 2017

5.0

Buy Eclipse! Eclipse is one of the best things we did for our clinic.

Pros

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software! Eclipse is the BEST!!!

Cons

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

Review Source

SA

Sandra A.  
Owner/chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Always great customer service through the Help Desk"

March 15, 2018

5.0

Customer Representative was most gracious in helping us resolve an EHR problem over the last few days. I needed to restore a backup and reinstall our EHR and he was confident, patient and friendly.

Pros

I appreciate how comprehensive Eclipse is for our chiropractic office. With 3 chiropractors, massage therapy, reflexology, acupuncture and nutritional health coaching, our scheduler can handle it.

Cons

The note-taking has been a thorn in our side for many years, and we keep working to improve, but it is still a time consumer.

Review Source

Response from MPN Software Systems

May 9, 2018

Dr. Andersson, I personally reached out after reading your review. Your comments (“note-taking has been a thorn in our side for many years”) left us with the impression that you were unhappy with how your SOAP is handled in ECLIPSE. Thank you for the clarification you provided: you were referring to the concept of dealing with clinical documentation in general.

BB

Barbara B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Highly Recommend Eclipse Software"

February 22, 2018

5.0

Pros

We have had this software active in our office for nearly 4 years. It was easy to install and customize to our office. We have not implemented all of the features as of yet, but look to in the near future. The training was very straight forward and easy to understand. If you have an issue, usually operator error, the support team is patient and understanding when explaining things to you. They don't talk over your head as some do that we have had in past with our other software. The electronic billing that is used with the software is also easy to us and their support staff is also very helpful and will get you through anything that you are having problems with. We love the Eclipse software and have recommended it to other chiropractors/

Review Source

DB

Dan B.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Eclipse Documentation"

October 12, 2021

5.0

I would recommend Eclipse to any colleagues.

Pros

The ease of use and the very little time required for training and to be able to customize and use the software was far less than other systems I've used in the past.

Cons

I have nothing to say that is unfavorable. Their customer service is unmatched!

Review Source

AD

Angela D.  
Dc  
Medical Practice  
Used the software for: Less than 6 months

### "Awful customer support. Not tier 2 certified "

October 31, 2016

1.0

Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

Review Source

Response from MPN Software Systems

November 3, 2016

Dr. Draughon-Preston, as an ECLIPSE user since 1996 who has personally received $26,460 from the MU incentive program, you’ve made a measurable profit on ECLIPSE over the 20 years you’ve used it as the backbone of your office. You paid nothing for the certified version in 2011 and waited 2 years to begin the incentive program while other ECLIPSE clients were receiving millions of dollars in incentive payments. As you know, you’ve been able to discern our status at any time, even though you opted out of receiving email. You’re also aware that since roughly 7% of ECLIPSE users took part in the program (60% of whom dropped out after the first year), we didn’t pursue the next certification and focused our development efforts elsewhere. Your sole contacts with the development team were via email in December, 2015. We reviewed those emails & found them to be diplomatic & devoid of any opinions regarding cost. Please feel free to publish them. And please pay special attention to the section where you were advised of an alternative that would have allowed you to continue to receive incentive payments w/o interruption. Finally, as per myriad updates in our README & the most recent email sent to our clients on 10/17/2016, you’ll be happy to know that to address new CMS rules for the upcoming Merit Based Incentive System (MIPS), proposed in April 2016 as part of the Medicare Access and CHIP Reauthorization Act of 2015, it’s projected that ECLIPSE will be re-certified in February 2017 to meet upcoming MIPS reporting requirements.

SP

Sarah P.  
Office Assistant  
Alternative Medicine  
Used the software for: 1-2 years

### "Custom Fix for a Custom Problem"

January 8, 2018

5.0

Pros

We have had eclipse for many years and never had a reason to consider switching to another software. It is reliable, and if an issue arises it is quick and easy to get a helpful answer. This particular instance we had an error that was not reported by anyone else, and couldn't be recreated since it was so strange. This didn't phase the tech team though - they made a fix and had an update out within the week! Sometimes it takes that long just to hear back from a company. There was plenty of followup ensuring that the fix was still working.

Cons

Any issue we have ever had, has been resolved so I can't really say much here! If I'm trying to figure out an issue, it's easy to look it up or call. Really our only complaint is that we wish we were able to fully switch over to using Eclipse to process credit cards - we will as soon as our contract with our current processor is complete!

Review Source

KA

Kelly A.  
Operations Manager  
Medical Practice  
Used the software for: 2+ years

### "Technical support"

October 10, 2017

4.0

Pros

Technical support is supportive. Most of them are very knowledgeable and easy to get in touch with. The software does have some problems that Eclipse is working through, but other than that it is very user friendly.

Cons

I don't like certain things but find the software easy to use and navigate. It is plug and play type software and there are several ways to do one thing.

Review Source

Response from MPN Software Systems

October 14, 2017

I just spoke with you on the phone. You told me today that the problems you had believed were our fault were in fact fixed by your system tech Monday after he discovered a network problem. Next, Dr. Fontaine communicated with our development team in recent weeks & received both a response and notification of an update within days (even as we pointed out that you should have been using a different report to achieve your goal both more quickly & more precisely).

LD

Leonard D.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Had a poblem w/ software and handled well."

April 6, 2017

5.0

Had a software problem and called and got great tech support on this recent issue from the technician. The tech called back a few times until the issue was fully resolved. Recommend him to anyone and everyone.

Pros

Ease of use. Can add custom lines to the templates. The program is very easy to use and understand.

Cons

If you are in a condition and have billed out visits in this condition and if you want to change the diagnosis or adjust it, it will change the diagnosis on any future bills / visits but it also changes the diagnosis on previous billed visits if they need to be re-billed. Sometimes you want to remove portions of a multiple diagnosis as the patient improves.

Review Source

Response from MPN Software Systems

April 12, 2017

Dr. Deleasa, you’ve been a client for almost 30 years. After reading about your recent interaction with the Help Desk, I requested they contact you immediately to help you with diagnosis entry. ECLIPSE has always allowed you to create an unlimited # of conditions for any patient case – each of which allows you to manage all the information generally associated with a patient condition (diagnoses, dates, etc.). You’re not expected to edit existing conditions for billed data. Instead, you simply create a new condition, copy the data and make whatever small or large changes may be required – a process which generally takes seconds.

RL

Rob L.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "Making the transition to any software can be tough, I have done it three times due to changes in technology. This software has two great benefits. 1. It is easy to navigate, I was really understanding the screens just after working with them on a dozen pa"

September 12, 2018

5.0

I have looked at several softwares and owned 3 different ones, by far I have been the most pleased by this software because of modification ability to make it your own.

Pros

The ease of adding or modifying content. I was doing it in real time after the 1st day of using the software. Also the support has been stellar. I can't say enough about how easy it is to get your questions answered.

Cons

I don't like the schedule layout, it is average in my opinion. Our office have learned to use it well and get it to serve our needs which is a two doctor and 2 massage therapist clinic. Even with my opinion of this, I would buy this software again as is, but hope there is improvements to the lay out in the future.

Review Source

Response from MPN Software Systems

October 8, 2018

Dr. Linton. Thanks for your review. We’re somewhat surprised that you seem to be struggling with the scheduler. You’ve never hesitated to call about issues in the past… but haven’t asked for help with appointments! We’ve reached out to your office to provide whatever help we can.

RG

Rene G.  
President  
Medical Practice  
Used the software for: 2+ years

### "Customer service"

February 2, 2021

4.0

Pros

Anytime that I have a question about the software to make note taking easier on a daily basis, customer service is there. Rarely is there a long wait time. \[SENSITIVE CONTENT HIDDEN\] - from Eclipse spent an hour and half on the phone with me to navigate through the software when I was a new user which saved me lots of time doing daily notes. Overall great customer service.

Cons

Haven't found anything yet. Customer service usually has all the answers for the things I am trying to do through the software.

Review Source

DA

Daisy A.  
Office Manager  
  
Used the software for:

### "Oldie but Goodie"

December 2, 2015

4.0

I have used Eclipse software for about 16 years. I think it is easy to use and handles many aspects of the practice such as billing, scheduling, EMR and reports. Usually when you call for customer service you don't get anyone on the line and you have to leave a voicemail with your call back number and you have to wait for them to call you. The wait varies. I've waited between 15 minutes to 24 hours for a call back. Our practice has been searching for other practice softwares and doing training and demos for other software I do realize Eclipse, although user friendly, isn't keeping up with the times. Eclipse isn't cloud accessible, and as far as the SOAP notes, the set up can be better as well as the way it generates the note. Also, the patient statements aren't the best nor any other statements that are printed. It sucks that we cannot put our logo in any of the print outs. We've been told by many, that the software is very archaic . I'm satisfied overall. Just wish, more updates would occur to keep up with healthcare changes and technological changes in society.

Review Source

Response from MPN Software Systems

March 25, 2016

We spoke with Dr. Bracic on 3/24/2016, four months after you posted your review. Apparently you did purchase & begin using a competitor's cloud-based product -- and then returned to ECLIPSE. We appreciate your continued support. We admit to being quite puzzled by your comments. ECLIPSE has a variety of high tech new features. And the Encounter technology we released in 2010 has been lauded across the USA as auditors have routinely noted their preference for our data driven documentation. You've also been able to use ODBC to create custom statements for years. ECLIPSE can be hosted in "the cloud" -- and is for a variety of clients. Updates are posted to the internet weekly (taking up over 10 pages in your README in 2015 alone). Finally, of 15 calls you placed to the HELP Desk in 2015, 50% were picked up live with wait times from 4 seconds to 5 minutes. At least 3 were hangups & no msg was left.

SC

Stacy C.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Eclipse "

October 22, 2019

5.0

Eclipse is my electronic health records, my billing, my everything for my health care office. Customer service is a moment away if I have any questions. They have been wonderful to help with any technical assistance I have needed. I have used eclipse for 11 years and would choose it again over its competition.

Pros

Eclipse is easy to use, comparatively inexpensive and customer service is top notch.

Cons

No negative reviews. If I need assistance with something, technical support is there to help.

Reason for choosing ECLIPSE

What it can do + cost were the two big features to help me choose eclipse.

Review Source

mM

mark M.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Eclipse software for chiropractic office"

September 30, 2015

4.0

Pros

The customer service is great. They can usually get our questions and problems answered as soon as we call. And even if they don't know the answer, they call us back within 24 hrs with a solution.

Cons

We operate a small chiropractic clinic, and this software is probably best for a multi-disciplinary practice. We feel the software is underutilized by us, but only becase we don't have a medical doctor, nurse, physical therapist, etc., on staff.

Review Source

Response from MPN Software Systems

October 5, 2015

Dr. Murphy, thanks for your review. We just wanted to remind you that ECLIPSE was designed for a chiropractic office that still uses it almost 30 years later, that a large percentage of chiropractors nationwide use the software, and that everything from documentation templates to the customized ICD-10 databases that went live yesterday have been designed by & for chiropractors. Certainly, some very large medical, PT & multi-disciplinary practices now use it as well. However, it was our chiropractic client base that moved us in that direction. And we accommodated them.

LH

Liz H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "The Best in the Business"

June 25, 2015

5.0

Pros

The product itself is great! Our office had Eclipse for 10 years and then we moved on to another software vendor (ACOM Health). The new vendor was a disaster. So after two years dealing with ACOM Health we switched back to Eclipse. Night and day difference in regards to speed, ease of use, features, price, and customer service. Eclipse has some of the best customer service around. I can always get a hold of someone within a few hours if I need help. The reports and accounting aspects of Eclipse are spot on which makes practice management so much easier. Eclipse is constantly improving on the product taking into account request made by its users. Anytime I run into something Eclipse doesn't do or doesn't do in a way I think is efficient I just shot their team a message and usually within a few months the suggestion is part of an upgrade. We left Eclipse once and it is my goal to make sure we never leave them again. I also recommend this to every office I see in my consulting business.

Cons

Honestly, I really can't think of anything at this time.

Review Source

eS

elizabeth S.  
Chiropractic physician  
Alternative Medicine  
Used the software for: 2+ years

### "Great support "

October 4, 2021

5.0

Pros

Ease of use, easy to learn, support Has been very good.

Cons

Ability to integrate with other software if need to transfer notes to another doctor electronically

Review Source

TN

Tom N.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "Wow great software"

May 14, 2016

5.0

Pros

For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Cons

Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.

Review Source

Response from MPN Software Systems

May 25, 2016

We’re glad to hear you’re happy with the Encounter. You’ve been using ECLIPSE since 2010. Perhaps that’s why you’re unaware that our legacy SOAP / documentation features provide exactly what you mention -- the ability to click on a picture to zero-in on a body part. We actually introduced the first integrated electronic SOAP / billing system back in 1991, and by 2010, we’d moved away from the older narrative formats that such systems create (which auditors & reviewers instantly recognize). The Department of Health & Human Services (DHHS) has even testified about such formats and what they term “cut & paste” mentality before Congress. The Encounter was released in 2010 to conform to concepts mandated in the American Recovery & Reinvestment Act (ARRA) of 2009, DHHS preferences, and published studies regarding structured & unstructured data in clinical documentation. It’s now 2016, and we’ve received a great deal of feedback from auditors & investigators, including comments that the Encounter “sets a new bar.”

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