# Page 7 | ECLIPSE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ECLIPSE the right Chiropractic solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27349/ECLIPSE/reviews --- ECLIPSE 4.5 (269) [View alternatives](https://www.capterra.com/p/27349/ECLIPSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of ECLIPSE ## Showing most helpful reviews Showing 151-175 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Aaron C. Chiropractor Medical Practice Used the software for: 2+ years ### "Excellent Overall Product" December 20, 2017 5.0 Pros My father has used Eclipse for over 15 years and I (the younger generation) over 7. The platform is comprehensive and easy to use. The updates are helpful and easy to install. Costumer services is quick, friendly and extremely helpful. I love that I able to import 835 and reprocesses the claims. Review Source VLO Virginia L O. CA Medical Practice Used the software for: 2+ years ### "Help " February 28, 2017 5.0 Yesterday I had a question on how to set up providers….. Called Eclipse after using this company for years, I have to say this one call was one of the best help and response call that we/I have received regarding speed, efficiency and help from ECLIPE. I do appreciate all the hard working folks that help us out with all our questions in the past. But I need to personally thank one really special person that kept me from tears the last two days. … See I hit the wrong button a lost data .I was overwhelmed had patients to deal with and patients in the waiting room called Eclipse got right through and talked to a very competent person by the name of M........... .She was wonderful. She helped me through a very bad day she stayed on the phone with me. Then promised to call the next morning and did just that. Then went above and beyond and stayed the phone with me until the problem was fixed. I thank GOD I had her there to help me. I t was a rough day..So thank you thank you . She needs a raise!!! Sincerely, Virginia Cons CONS…. I WISH I HAD MORE TRAINING I THINK THIS IS GREAT SOFTWARE. I JUST DON'T KNOW HOW TO COMPLETELY USE IT. It can do a lot more then I’m using it for. Thanks M................for the tips!!! Review Source AJ Amanda J. CA - Billing Medical Practice Used the software for: 2+ years ### "Technical Support" June 22, 2017 5.0 User friendly and system is easy to learn and comprehend. Pros Very knowledgeable about system. We lost data after upgrading. Were able to restore data even though our back up was not up to date. Cons No cons. Helpful every time we have called. Only thing we do not like is the statement where it lists how old a bill is. Review Source JR Jesus R. MA Medical Practice Used the software for: 2+ years ### "Easy, Effective, Essential" September 25, 2018 5.0 Pros The product is easy to maneuver through once you get the hang of it and very well categorized . You can learn it easy without training. Cons One con that i can think of is tabs. I believe the tabs could be better arranged, however its really no big deal, its just a personal setup preference. Review Source BA BRUCE A. Chiropractor / Owner Medical Practice Used the software for: 2+ years ### "Eclipse has been my software company since 1987 when I bought my first computer!" February 19, 2018 5.0 keep up the good work! Pros The product is always improving, as needed, based on customer feedback and digital advances. That makes it user-friendly as well as advanced. By having such thought-out operations, you save a lot of valuable time allowing for a faster, smoother running practice. Review Source MG Michael G. Doctor Medical Practice Used the software for: 2+ years ### "Best software anywhere" May 22, 2017 5.0 Pros The biggest pro about this system is there awesome tech support. They are very knowledgeable, professional and courteous. Would not run my office without them. Cons Would like to see more quick strokes on the appointment scheduler. Could be enhanced to be faster for the user. Review Source MM Marcus M. Doctor Medical Practice Used the software for: 2+ years ### "Eclipse Review. I have been a satisfied customer for over 15 years" May 21, 2015 5.0 Pros I think that the technical support is top notch. I have been particularly impressed by your employee Hector Domenech. He is always willing to give that extra level of service to make sure that our system is running smooth and safe. Cons I would like to be able to move the various complaint tabs, save them and have them remain in the same order. I would like to be able to be able to completely edit out some of the standard information in the EHR notes. Review Source Response from MPN Software Systems June 17, 2015 Thank you both for your review and comments about Hector. After reading your review, Hector contacted your office to explain how to update & save the tab order via the context sensitive menu as well as how you can easily hide any standard selections in the Encounter. SH Stanley H. Doctor & business owner Medical Practice Used the software for: 2+ years ### "Great practice management software, don't know how we would work without it." March 7, 2018 5.0 Would recommend the software to any doctor's office large or small. Pros We have used the program for years and we appreciate the ease of use and ease of training new staff on the program. Cons Sometimes there is a wait for tech support but they always come through and treat us professionally. Review Source AW Albert W. Director Medical Practice Used the software for: 2+ years ### "I have been at this office for 28 years using eclipse. I have been very satisfied. . " July 11, 2018 5.0 I would recommend Eclypse to any Chiropractic office Pros Eclypse is very easy to use and easy to understand. The technical support is quick, and they are very patient. Cons Screens could be more combined with the information. When you get used to where to go on the screen it's great. Review Source PV Philip V. Chiropractic Phyisician Medical Practice Used the software for: 2+ years ### "Eclipse is easy to set up, intuitive, secure and stable. " December 4, 2018 5.0 Pros I don't get any complaints about the program from the Front Desk or the Billing department which keeps my office running smoothly. The program loads quickly, the database is stable and the IT department is FANTASTIC!!! Cons There is no Eclipse User Group that I am aware of. Like any Electronic Health Record program, the doctor needs to continually update the program as State and Federal regulations dictate. It would be nice to have a User Group and to create Templates in Eclipse. It would be very helpful for all users to view other doctors Encounter setups to help construct verbiage when they are setting up their own EHR. Review Source CA Christine A. Chiropractor Medical Practice Used the software for: Less than 6 months ### "Software you can depend on! It's Wonderful!" November 23, 2016 5.0 I was part of a practice which used Eclipse for many years before using Eclipse in my own practice. I found it simple to navigate and was able to learn the system quickly. As my needs changed in the practice I was able to modify Eclipse for accommodation. Recently I began utilizing the e-mail blast to send out pertinent messages to my patients. Long hours of making reminder phone calls special scheduled appointments are no longer necessary. A few clicks of the mouse and I am able to send a message out. Pros The customer service team is knowledgeable and professional. They listen and go the extra mile to ensure that the problem is rectified, or the issue addressed. I love that Eclipse is able to be customized to the ever-changing needs of our profession, in addition to the needs of my office. The schedule allows me to follow not only the Patient appointment visits, but also the special tests and consultations which the Patients are scheduled for. Cons None. Customer service has been able to fix any issue I have had. Review Source LD Laura D. Medical Practice Used the software for: Less than 6 months ### "Everyone has been very helpful with the Eclipse software." October 1, 2014 4.5 Pros Our rep has been wonderful with any questions or concerns with the software. She can has helped with any problems we've had, whether it be installation, everyday questions, backing up, EHR attesting and requirements, or just about anything! And if she can't answer our questions or help, she will find someone who will! Cons I came from a software that was run on DOS. So this software was a whole new change for me. Our old one was very simplistic. There are lots of options with Eclipse, which is a good thing. It's just overwhelming for someone who isn't used to that type of system. Review Source Response from MPN Software Systems October 2, 2014 We appreciate your feedback. As you noted, jumping from a 1980’s or 90’s era DOS based program to one that’s kept pace with the needs of thousands of practicing providers during that same period can be somewhat daunting. Perhaps you’ve noted how ECLIPSE carefully separates data entry screens that contain everyday basics from more advanced tabs that are just a click away? This design strategy exists throughout the product. And the interest charges you mentioned are available directly from the main “Billing” menu. But we’d agree: ECLIPSE is a robust system and certainly requires more training in 2014 than it did in 1986 to find less commonly used features. The ECLIPSE Encounter has extensive online HELP along with related blog entries & webinars. Though most doctors use the Encounter as-is with little or no modification, you can make a wide variety of customizations in seconds using the context sensitive menu options. JD Joesph D. Owner Medical Practice Used the software for: 2+ years ### "Using for 11 years and still going strong each software upgrade makes Eclipse better and better. " December 19, 2017 5.0 Pros Flexibility of software and the ability to run your reports. The support availability and the hours of operation are very accommodating. Cons As of this writing I have very limited cons to this software. One thing I would like to see it be available for the Ipad. Review Source RR Rider R. Doctor Medical Practice Used the software for: 2+ years ### "Really like the software" May 17, 2016 3.5 Pros I like the fact that it is a one stop shop. Get billing and Great easy to use EHR system. Support is great. Cons Can get a bit teadus entering all the EOBs in manually, but that lets you see what you still need to collect and follow up on. Review Source Response from MPN Software Systems May 25, 2016 Thanks for your review. The Help Desk has reached out to explain how to automatically import & apply electronic EOB remittance information – which we’ve been handling for decades. Also, if your claims clearinghouse is Infinedi, ECLIPSE will find, download & prompt you for remittance & acknowledgements as you submit claims. EOB’s received as paper checks can be applied manually during a single bulk entry operation to multiple patients. Finally, paper EOB’s can easily be scanned to one or more patient files in a few steps. MW Matthew W. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" April 3, 2018 5.0 Pros The appointment and ledger are super easy for my staff to use. The program makes electronic billing and charting extremely easy for our doctors and staff. Cons The initial price but you get what you pay for. The Help desk you also have to wait for a call back. Review Source JP Jonathan P. Chiropractor Hospital & Health Care Used the software for: 1-2 years ### "Complete Practice Mgt" February 10, 2021 5.0 Great, \[SENSITIVE CONTENT HIDDEN\] is pretty good and will take time to make sure you are set! Pros Covers all areas of the practice, great for your chiropractic practice. Cons It takes time to learn it, user interface ca be a little more friendly! Review Source LS Lillian S. Billing Administrator Medical Practice Used the software for: 2+ years ### "Software with great customer service" April 3, 2017 5.0 Pros Eclipse gets the job done and I can always reach someone in customer service to help if I have an issue. Cons The only thing that has been a little challenging are the itemized statements. Patients have a hard time understanding and reading them. Review Source LM LouAnne M. LMT,CXT,CTA,CA Medical Practice Used the software for: Less than 6 months ### "I have used Eclipse at 2 clinics. It's great!" October 10, 2016 5.0 I am used to switching software, as I have worked for a few doctors over the years. Eclipse is the friendliest, easiest one to work with, and the customer service is one billion times faster and more accomedating than Chiro Touch. Eclipse is way ahead of the curve on customizing their technology to your office's needs. It is also easy to navigate and updates regularly to the ever-changing medical requirements. I'd recommend it to any office looking to change. Support is free forever too!!!!! Other companies always charged us for updates and customer support, and if you really look at your bills thoroughly, it is kind of a rip off, full of hidden charges. Eclipse will not do that to you. It seems they really care about the happiness of their clients, rather than making money off of them. Check out a demo! Pros As stated above, the customization options. Cons None. Any issues had always been easy to fix. Review Source Response from MPN Software Systems October 26, 2016 LouAnne. Thanks so much for your enthusiastic review! We just wanted to ensure readers were aware that ECLIPSE updates & Help Desk support are bundled into an annual subscription fee, which J.R., your office manager, is well aware of. JN Jennifer N. Insurance Manager Medical Practice Used the software for: 1-2 years ### "We love this program!" January 8, 2018 5.0 We researched many Chiropractic Software options. I am on several Chiropractic message boards, after reading remarks about other software, I am so glad we chose Eclipse. Pros The program is very easy to use. Galactek's customer service is fantastic; always helpful and patient. I appreciated the longer hours that they are open as well as some Saturday Hours for assistance. Special thank you to H today for all his help today. Review Source KL Kelly L. Office Manager Medical Practice Used the software for: 2+ years ### "Best investment for your business" February 25, 2017 5.0 Galactek has created such a user friendly software that allows you to customize certain aspects to further accommodate your needs. Between the ease of the software and the awesome customer service, you could not do any better. They continue to make updates and keep improving what is already amazing. Review Source TM Theresa M. Office Manager Medical Practice Used the software for: 1-2 years ### "I just hung up the phone with the support staff for almost an hour regarding help with my billing problem, then called back and spoke with the support staff with another quick question." March 9, 2018 5.0 Keep up the good work guys!! Pros The support staff was extremely patient and took the time to walk me through each step. He was not only professional, but made my problem easy and fast to resolve. Great guy! I needed to call back the same day with another quick question and spoke with the support staff. Again, professional, and helped me fast. What a pleasure to call ECLIPSE Customer Service. Review Source CL Carin L. Medical Practice Used the software for: ### "Eclipse review after using for three months" September 15, 2014 4.5 Pros I like the fact that I can very quickly review DOS, charges, how much a payer paid, and how much a patient paid. I can also see if the DOS should have been processed by the insurance all in one screen. Also, I like that if the same charges are used on each visit, you do not have to re-enter them every time. Cons You cannot enter a bulk check total amount and post all payments on different patients until all money has been posted. If this benefit was available, it would make for less errors. Review Source Response from MPN Software Systems October 10, 2014 We appreciate your comments & asked your trainer to reach out to you so you can feel more comfortable with how conditions & billing work in ECLIPSE. The first data entry field for each condition is a start date that allows you to control how commingled services are assigned when you generate bills (specifically for the type of situation you mentioned). We’ve been using the existing statements with many thousands of patients in my multi-disciplinary practice over a period of decades without any issues. However, one of the great features of ECLIPSE is the open database standard that allows you to have your own programmer use the SQL or ODBC interface to create custom statements. I believe a variety of custom statements are for sale by several firms. AB Anna B. office manager Medical Practice Used the software for: 2+ years ### "Best billing program I have ever used." March 20, 2017 5.0 I have used Eclipse for over 15 years, and it is so easy to navigate Pros Great program to teach new employees. Easy and to the point. There tech support is wonderful they do not make you feel dumb for asking questions Cons none that I can think of Review Source JD Johlyn D. Office Mgr Medical Practice Used the software for: 2+ years ### "excellent customer service" November 22, 2017 5.0 thanks to the customer service along with my tech got me back up and running with NO backup. These guys are THE BEST!! Pros Easy to use very user friendly . Support is unsurpassable; the best I've ever used . Always available to help and console. Review Source WW Wayne W. Doctor Medical Practice Used the software for: Less than 6 months ### "Long time Eclipse User" May 16, 2016 4.0 Pros It has been very reliable, and generally pretty easy for staff to learn. Cons I just cannot use the EHR/charting component. I do not find it user friendly and it takes forever to enter a complicated new patient. I treat a lot of work comp and PI patients, and I have never been happy with how long it takes to enter a new patient. Once all the data is in the encounter record subsequent visits are pretty quick. However, because of this issue I am now researching other EHR software for my practice. Review Source Response from MPN Software Systems May 27, 2016 Dr. Whalen… as an ECLIPSE user since 1997, we appreciate that you’ve never received training on the Encounter, which was introduced 14 years later. In fact, you’ve called us about the Encounter a collective total of 3x in the past several years but never mentioned the issue noted in your review. We’ve reached out to your office several times in recent days in an attempt to help you speed up a process for which we’ve received extensive positive feedback in recent years -- specifically inclusive of the types of documentation you mention (e.g. Personal Injury). We understand that user interfaces for clinical documentation can spark profound differences of opinion among providers. However, after five years of nationwide feedback, we’re confident that the extensive built-in customization abilities can help you create a process that’s reasonably efficient for your new patients as well as your existing patients. We hope you’ll give us a chance to get this working for you. Similar Products Featured