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Financial Edge NXT delivers intuitive cloud-based fund accounting software designed specifically to meet the needs of nonprofits and government entities. It is advanced technology with powerful reporting tools to help your accounting team drive efficiency, transparency, and financial stewardship while enabling you to seamlessly manage transactions, eliminate manual processes, and securely share information instantly. Report on financial activity from any device, anywhere with 24/7 accessibility.
Provider
Blackbaud
Located In
United States
Foundation
1981
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Live Online, Videos, Webinars, In Person
Support
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat
Nonprofit and governmental organizations. Blackbaud’s fund accounting software powers key industries: health and human services organizations, schools, higher education, arts and cultural, and more.
Content Source: Blackbaud Financial Edge NXT
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Reviewers find Blackbaud Financial Edge NXT to be a robust tool for accounting management, offering transparency and ease of use. They value the integration with Raiser's Edge, which enhances efficiency and communication between finance and development departments, reducing duplicate data entry. Additionally, users highlight the software's capabilities in fund accounting, noting that it can handle thousands of funds and streamline financial processes across various organizational needs.
Users consistently praise the support services provided by Blackbaud Financial Edge NXT, particularly the chat and email support, which they find responsive and helpful. They appreciate the knowledgeable support staff who are willing to work through problems until they are resolved, enhancing their overall experience with the software. Many reviewers also commend the quick response times and the quality of support, which they consider among the best in the industry.
Pros
It also helps when we want to share the data collected and share them with our staff that isn't necessarily financial people, it helps make it clear for them.
I like NXT for the look and feel and that I can pull reports into a good excel format. My staff love that they can see vendor history and payments.
I also liked the system in that it linked with the Development software that we currently use. The system also offered nice dashboard capabilities and reporting that appeared to be easy to customize.
We have a wonderful audit trail and good processes. The implementation went very well.
Cons
The worst part is implementation. We had to make decisions about setup that cannot be changed before we fully understood how we wanted to use the software.
We also used them for payroll for a while which was an absolute nightmare. Our W-2's were wrong due to wrong info being imported during our data conversion.
It's not the most user-friendly or intuitive of software. I can't stand the bank reconciliation (which could just be my own problem, to be sure).
There were features that simply did not work. Printing is problematic and the WebPortal for purchases and requisitions simply does not work.
"Excellent!"
Pros: Easy to Use and access. I would recommend Raiser's Edge to anyone. Once you have aligned your system with Finance reports are really easy to produce.
Cons: Raiser's Edge has so many fields that can be used or created, if you don't have an established process things can get messy like any database.
"Great cloud based accounting system for non profits!"
Pros: I've been using black baud for almost 10 years, I love the ease of using the AP side. It's very easy to get from viewing a vendor, to adding a new invoice and checking for purchase orders, all in one window (with tabs).
Cons: The only thing I don't like, it seems there are updates (which is great, but sometimes complicates things). It loses the alignment on my checks pretty drastically and doesn't save the alignment for a new run. I'm not sure if there's a glitch. It does time out kind of quickly if you aren't constantly using the system.
Vendor Response
"Financial Edge NXT Not Ready for Primetime"
Overall: After seeing the NXT demo, it was clear that moving to the new platform would provide our business with all the functionality we were missing in our on premise thick client version. THIS WAS A BIG MISTAKE! Although during the demo it was clearly stated that some of the modules would not be moved from the old version to the new, it was not stated that features in the NXT migrated modules would not be available... so if you are working in say AP and rolling along with your work, you might hit a feature set that does not exist in NXT and requires you to switch to the Citrix version think client. It turns out that only a small percentage of the system has been migrated to NXT. This plan to migrate the modules and functions within the modules in realtime is a massive failure. The performance hit moving to the cloud was intollerable. GL uploads take twice as long even after assessing bandwidth and attempting to do the uploads on the local Blackbaud servers in the cloud. Its as if they did not build the environment robust enough to support the client base. There were features that simply did not work. Printing is problematic and the WebPortal for purchases and requisitions simply does not work. It fails with a web browser error. They said they fixed it as they had identified a node that was not turned up (you would have though they would have a monitoring tool to know this was the case) but this did not solve the problem in the end. Screen lockups, and crashes began to occur and yet there was no one who could effectively analyze the issues and solve the problems. We now have to roll our database back to our on premise version and search for a new solution. We will not be using Blackbaud. Their support is horrendous; forget telephone support your could be on hold for an hour or more; we were able to get on chats but that took some time as well. It was not until we started yelling and escalating that we finally got some response because the number of open incidents was ridiculous. I'm sure their bread and butter CRM and Grand management apps are probably fine but hosted Financial Edge/NXT definitely not worth the money.
Pros: None...
Cons: Product just does not work.
"Financial NXT is a must!"
Overall: We use multiple Blackbaud products within my company, including Raiser's, NXT which is very intuitive, WordPress, TeamRaiser, Merchant Services.
Pros: Overall great foundation for management of accounting, grants, other projects. They give you the ability to customize your dashboard and views. Easily monitor accounts and generate detailed reports. Allows you to process financials in smoothly, not manually. You could even set budgets for next several years.
Cons: All Blackbaud products are very pricey but it's worth the cost. We use so many different Blackbaud products. Customer service could be improved. They send you lots of video tutorials and knowledge base articles and some of the features are kind of cumbersome to understand.
"We use the full suite of modules and like the integration and support. Payroll is more challenging."
Pros: Help and support tools / resources are great. Chat support is responsive and gets a solution to the problem.
Cons: Payroll leave time management configuration is challenging for our organization that has a complex leave time structure.
