# Virtual Agent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Virtual Agent Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more.

Source: https://www.capterra.com/p/274833/Virtual-Agent

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# 

 Virtual Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Virtual Agent

## What is Virtual Agent?

AI-powered virtual assistant that provides a consistent, personalized self-service experience to customers across digital channels. Verizon's Virtual Agent automates interactions across websites, messaging apps, and phone, providing assistance and answers to questions from content retrieved from business systems, knowledge bases, and trusted third-party sources.

## What is Virtual Agent used for?

[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Virtual Agent

0.0

VS.

[5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

5.0 (13)

Value For Money

0.0 (0)

Value For Money

5.0 (12)

Customer Service

0.0 (0)

Customer Service

5.0 (13)

## Virtual Agent alternatives

[4.4 (327)](https://www.capterra.com/p/5923/Celoxis/reviews/)

Starting price

$10.00

Per User, Per Month

[STAN AI](https://www.capterra.com/p/10011693/STAN-AI/)

[4.7 (13)](https://www.capterra.com/p/10011693/STAN-AI/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10011693/STAN-AI/)

[Ada](https://www.capterra.com/p/164470/Ada-Support/)

[4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/)

Starting price

$60000.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/164470/Ada-Support/)

[Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/)

[4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/)

Starting price

$30000.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10027071/Mindset-AI/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Automated Responses

Automatic reply functionality for incoming messages

Autoresponders

Create and automatically send premade copy in response to customer messages

Business Process Automation

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Virtual Agent 25 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Automatic reply functionality for incoming messages

Create and automatically send premade copy in response to customer messages

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Initiate interactions with customers by proactively starting conversations or providing informational content

Assemble applications and processes by dragging over and arranging pre-built components

Helps understand a user's intentions/actions

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Manage and support multiple languages

Process and analyze human language in text or audio form

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Transfer queries and organize messages between agents

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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