--- title: "Virtual Agent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virtual Agent Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/274833/Virtual-Agent/" page_type: "product" language: "en" --- # Virtual Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Virtual Agent ## What is Virtual Agent? AI-powered virtual assistant that provides a consistent, personalized self-service experience to customers across digital channels. Verizon's Virtual Agent automates interactions across websites, messaging apps, and phone, providing assistance and answers to questions from content retrieved from business systems, knowledge bases, and trusted third-party sources. ## What is Virtual Agent used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Agent?[Manage this product listing](https://www.g2.com/products/virtual-agent/claim_requests/new?auto=true) ## Virtual Agent Overview Updated September 2026 AI summary Virtual Agent offers businesses of all sizes an AI-driven virtual assistant platform designed to automate customer service and support processes. Featuring chatbots, intent recognition, multi-language capabilities, and workflow automation, it also provides options like AI Copilot, code-free development, and configurable workflows. Virtual Agent is delivered via cloud, SaaS, and web-based deployment, supporting broad integration and accessibility. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Agent 0.0 VS. [### Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (589) Value For Money 0.0 (0) Value For Money 4.5 (509) Customer Service 0.0 (0) Customer Service 4.6 (500) ## Virtual Agent alternatives [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [Synthflow AI Receptionist](https://www.capterra.com/p/10026634/Synthflow-AI-Receptionist/) [0.0](https://www.capterra.com/p/10026634/Synthflow-AI-Receptionist/#reviews) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026634/Synthflow-AI-Receptionist/) Highest Rated [Chatsi](https://www.capterra.com/p/10023088/Chatsi/) [5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023088/Chatsi/) ## Features AI summary Based on 733 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing virtual assistant software: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) Virtual Agent includes **Natural Language Processing**, which helps the system understand user requests and respond in a more relevant way. However, it does not offer **Conversation Intelligence** or **Speech Recognition**. Instead, it provides **Automated Responses** (**29%**) and **AI Copilot** (**30%**), which can still support faster interactions and guided assistance. Together, these features help businesses handle routine questions more efficiently, while giving teams a way to improve response quality and reduce manual work. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Chatbot AI-based platform which conducts a conversation via auditory or textual methods Virtual Agent 21 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Intent Recognition: Helps understand a user's intentions/actions - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.