--- title: "Verizon Conversational IVR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Verizon Conversational IVR Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/274834/Verizon-Conversational-IVR/" page_type: "product" language: "en" --- # Verizon Conversational IVR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Verizon Conversational IVR ## What is Verizon Conversational IVR? Verizon Conversational IVR (CIVR) is an AI-powered IVR solution designed to recognize natural speech from callers, anticipate their needs, and route calls to the right agent. Automated matching of phone numbers with existing customer data enables call personalization, while advanced analytics provide insight into IVR performance and enable optimization. ## What is Verizon Conversational IVR used for? [IVR](https://www.capterra.com/ivr-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Speech Recognition](https://www.capterra.com/speech-recognition-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Verizon Conversational IVR?[Manage this product listing](https://www.g2.com/products/verizon-conversational-ivr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Verizon Conversational IVR 0.0 VS. [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (269) Value For Money 0.0 (0) Value For Money 5.0 (225) Customer Service 0.0 (0) Customer Service 5.0 (233) ## Verizon Conversational IVR alternatives [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) ## Features AI summary Based on 558 Artificial Intelligence reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Verizon Conversational IVR includes **Call Routing**, which helps direct callers to the right department or agent based on their needs. However, it does not include **Call Center Management** or **Automatic Call Distribution**. Its support for **Call Routing** helps businesses reduce misdirected calls, improve response efficiency, and provide teams with a more organized way to handle incoming customer interactions. Call Routing Sends voice calls to a specific queue based on predetermined criteria Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Interaction Tracking Track interaction history by documenting conversations for contacts IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Machine Learning Enable businesses to implement machine learning algorithms on business data such as sales and revenue Natural Language Processing Process and analyze human language in text or audio form Verizon Conversational IVR 11 features ### All Features - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Recognition: Train your system to interpret and transcribe voice messages - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.