--- title: "Virtual Contact Center (VCC) Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virtual Contact Center (VCC) Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/" page_type: "product" language: "en" --- # Virtual Contact Center (VCC) Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Virtual Contact Center (VCC) ## What is Virtual Contact Center (VCC)? Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand. ## What is Virtual Contact Center (VCC) used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Contact Center (VCC)?[Manage this product listing](https://www.g2.com/products/virtual-contact-center-vcc/claim_requests/new?auto=true) ## Virtual Contact Center (VCC) Overview Updated August 2026 AI summary Virtual Contact Center (VCC) is a cloud-based solution for businesses of any size seeking to manage customer interactions across multiple channels. It offers call center and contact center features such as automatic call distribution, call routing, analytics, and computer telephony integration, with optional capabilities like chatbots and performance management, supporting efficient call handling and greater operational insight for support teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Contact Center (VCC) 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Virtual Contact Center (VCC) alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## Features AI summary Based on 3,851 Call Center reviews According to Capterra reviewers, these are the call center features buyers prioritize most when evaluating a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Virtual Contact Center (VCC) includes other capabilities that reviewers also view as important, such as **Automatic Call Distribution** (**44%**) and **Reporting/Analytics** (**43%**). Together, these features help businesses route incoming calls more efficiently, track performance trends, and make better staffing and service decisions, giving teams clearer visibility into contact center operations. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Routing Sends voice calls to a specific queue based on predetermined criteria Chatbot AI-based platform which conducts a conversation via auditory or textual methods Virtual Contact Center (VCC) 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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