# Virtual Contact Center (VCC) Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Virtual Contact Center (VCC) Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC

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# 

 Virtual Contact Center (VCC) Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on February 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Virtual Contact Center (VCC)

## What is Virtual Contact Center (VCC)?

Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand.

## What is Virtual Contact Center (VCC) used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

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Negative

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Virtual Contact Center (VCC)

0.0

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (1,733)

Value For Money

0.0 (0)

Value For Money

4.6 (1,487)

Customer Service

0.0 (0)

Customer Service

4.7 (1,506)

## Virtual Contact Center (VCC) alternatives

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Call Routing

Sends voice calls to a specific queue based on predetermined criteria

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Virtual Contact Center (VCC) 18 features

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Sends voice calls to a specific queue based on predetermined criteria

AI-based platform which conducts a conversation via auditory or textual methods

Computer-telephony integration is the use of computers to manage telephone calls

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A call center that primarily receives calls, typically customer service focused

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Analyze and gain insights into data in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

A set of processes to optimize the productivity of its employees

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## Pricing

### Starting price

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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