# Virtual Contact Center (VCC) Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Virtual Contact Center (VCC) Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/alternatives --- # Virtual Contact Center (VCC) Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Virtual Contact Center (VCC) ## What is Virtual Contact Center (VCC)? Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand. ## What is Virtual Contact Center (VCC) used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[IVR](https://www.capterra.com/ivr-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Contact Center (VCC)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.verizon.com/business/&name=Virtual Contact Center \(VCC\)) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Contact Center (VCC) 0.0 VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,733) Value For Money 0.0 (0) Value For Money 4.6 (1,487) Customer Service 0.0 (0) Customer Service 4.7 (1,506) ## Virtual Contact Center (VCC) alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Routing Sends voice calls to a specific queue based on predetermined criteria Chatbot AI-based platform which conducts a conversation via auditory or textual methods Virtual Contact Center (VCC) 18 features Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Sends voice calls to a specific queue based on predetermined criteria AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A call center that primarily receives calls, typically customer service focused Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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