# BuddyBoss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuddyBoss the right Community solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/274849/BuddyBoss/reviews --- BuddyBoss 4.3 (24) [View alternatives](https://www.capterra.com/p/274849/BuddyBoss/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of BuddyBoss Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews Jodie O FounderEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I have health battles and even though long after my expiry date, they kindly refunded half of my subscription without any issues.“ July 30, 2025 KB Kieron B DirectorEntertainment, Self-employedUsed the software for: 6-12 months. “The initial purchase does not adequately communicate the long-term cost of ownership, particularly renewal pricing.“ December 12, 2025 AS Abdul S CEOInternet, Self-employedUsed the software for: Less than 6 months. “It’s a reliable platform for building an engaging community site, and I’m excited to keep exploring its full capabilities.“ May 30, 2025 AS Abdul S CEOInternet, Self-employedUsed the software for: Less than 6 months. “What impressed me most was the incredible support team—they responded quickly and resolved my issue professionally.“ May 30, 2025 DG David G Chief Technology OfficerArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “I like the services they offer; the interface is intuitive.“ September 12, 2025 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul F. Founder and CEO Internet Used the software for: Less than 6 months ### "Fantastic product!" April 28, 2026 5.0 Buddy Boss is a robust and well-designed product in their customer. Support is second to none. Highly recommend! Pros Ease of use and customer service. I had a bit of an issue, transferring my license over from one server to another and BuddyBoss was able to resolve my issue, swiftly and completely Cons I really don't have any cons to speak of at the moment. The software is working fantastic and the customer service has been great. Review Source Response from Boss Media April 30, 2026 Hi Paul, Thank you for the 5-star rating! It’s great to know the software is working well for you. We appreciate the recommendation! Best, The BuddyBoss Team DW David W. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Our TEST APP is live! " February 19, 2025 5.0 \[sensitive content hidden\] was such a big help. He was very patient and helped us under stand what each setting meant and what its level of importance was. We ran into some technical issues and \[sensitive content hidden\] navigated us right through them. Pros We love that we can build our dream so easily! Cons We were not sure where to begin and what was the most important priority. Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing BuddyBoss It appeared to have everything that we needed to start and to grow. Review Source Response from Boss Media February 26, 2025 Thank you so much for your positive review! We're thrilled you're finding it easy to build your dream with our app. We understand that getting started can be overwhelming, and we're truly happy that our team was able to provide the helpful guidance you needed and assist you through the technical issues. We appreciate you choosing us and look forward to supporting your growth! KB Kieron B. Director Entertainment Used the software for: 6-12 months ### "Be very clear on renewal pricing and basic site control" December 12, 2025 1.0 From a business perspective, pricing clarity and governance are the main concerns. The initial purchase does not adequately communicate the long-term cost of ownership, particularly renewal pricing. Once a site is built around BuddyBoss, switching costs are high, which makes upfront transparency critical. A notable issue is that basic branding actions, such as changing a site logo, are restricted without an active license — despite not requiring ongoing development, support, or updates. In practical terms, this can mean paying hundreds of dollars simply to maintain branding control on an otherwise stable site. This model may suit larger budgets, but smaller operators should evaluate it carefully before committing. Pros Feature-rich community platform Polished front-end experience Deep BuddyPress integration with other plugins Cons High renewal pricing Limited transparency on total cost of ownership Essential branding controls tied to active license Review Source SJ Soren J. I don't need a title to do my job Program Development Used the software for: 2+ years ### "Best Community Option for WordPress" January 21, 2025 5.0 My experience with BuddyBoss has been a mix of love and frustration over the years. However, their customer service has significantly improved recently, which has left me with a more positive impression overall. Pros What I liked most about BuddyBoss is how easy it is to create a fully featured community. It’s packed with tools and features that make it simple to build and manage a social platform. Cons Incompatibilities with other pluginsWhat I liked least is the occasional compatibility issues when using BuddyBoss alongside other plugins. Even when plugins claim to integrate with BuddyBoss, updates or interactions can sometimes cause bugs or unexpected issues. Switched from [BuddyPress](https://www.capterra.com/p/129371/BuddyPress/) Buddyboss just do it better than Buddypress Review Source Response from Boss Media January 23, 2025 Hi Soren, We appreciate your honest feedback and are thrilled to hear that you're finding BuddyBoss easy to use and packed with valuable features. We understand your frustration with occasional plugin incompatibilities. We're continuously working to improve compatibility with popular plugins and encourage you to reach out to our support team if you encounter any issues. We're here to help! We're also delighted that you've noticed the improvement in our customer service. We're committed to providing the best possible support to our users. Thank you for being a valued member of the BuddyBoss community! Warmly, Edilene - Customer Experience Manager DG David G. Chief Technology Officer Architecture & Planning Used the software for: 1-2 years ### "The importance of quality in tools when working full-time." September 12, 2025 5.0 I like the services they offer; the interface is intuitive. I would like more freedom to modify the topics, but they are functional for the needs at hand. Pros The number of tools and solutions they offer. I like how they keep improving and increasingly considering the business logic for tools as sophisticated as WordPress. Cons Communication with support seemed a bit complex at first, with no response for extended periods of up to 4 days, but it improved over time. Review Source ND Nathaniel D. Production and Engagement Head Media Production Used the software for: Less than 6 months ### "STAY AWAY." December 20, 2024 1.0 Disappointment, frustration. The product really is not good but they peddle it as being good. Reddit agrees. Pros I really disliked everything except for the documentation. Cons Support is garbage. The product itself is garbage (even with their recommended hosting which they happen to own). The company overall is a real pain. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing BuddyBoss I liked the idea of owning the platform instead of relying on another company. Review Source BM Berg M. Community manager Fund-Raising Used the software for: 2+ years ### "Overall Quality Rating: 9/10" February 14, 2025 5.0 BuddyBoss is a great for building online communities. Powerful, intuitive, and constantly improving. Highly recommended! Pros All-in-One Solution: Combines social networking and LMS seamlessly. User-Friendly: Easy setup and customization. Active Community: Great support and shared resources. Great support. Cons Pricing: Can be expensive for small businesses with all the plugins you need. Idea: Make a partner buddle with Memberpress, LearnDash and Buddyboss. Learning Curve: Takes time to master all features. Review Source Response from Boss Media February 24, 2025 Thank you for the fantastic review! We're glad you're enjoying BuddyBoss. We hear your feedback about pricing and the learning curve, and your bundle idea is noted. We're committed to making BuddyBoss even better. CF Carol F. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Thank you!! " May 10, 2025 5.0 I really enjoyed setting this up and hopefully we will have great success with this project moving forward! Tech support was awesome! Pros It’s user friendly and easy to customize! Tech support was very helpful and explained the steps needed to achieve what goals I was aiming to accomplish! Cons This theme needs to have an “about me” on the profile page and a way to post “short stories.” Review Source Response from Boss Media May 13, 2025 Thanks for the awesome review, Carol! We're glad you found BuddyBoss user-friendly and our support helpful. We've noted your suggestions for the profile and short stories. DS Dorin S. Developer Non-Profit Organization Management Used the software for: Less than 6 months ### "Nice app and support!" June 5, 2025 5.0 Very good and professional. They are very good at offering all what I need. You have even Google meet with them to resolve any issue. Thanks to \[sensitive content hidden\] Pros Social functions and webpages compatibility. It works very well with reactNative and offer top functions between Wordpress and an app Cons It can be more customizable, I mean it can offer more integrations with popular plugins. Of course that is all compatible trough webpages but can be used with React which offer full speed and reactions at finger Review Source Response from Boss Media June 11, 2025 Thank you for the great review! We're glad to hear you're enjoying the app’s social features and performance with React Native. We appreciate your feedback on integrations and will continue to work on expanding compatibility and customization options. Jodie O. Founder Education Management Used the software for: Less than 6 months ### "Compassionate team" July 30, 2025 5.0 I have health battles and even though long after my expiry date, they kindly refunded half of my subscription without any issues. I'm very grateful to \[sensitive content hidden\] for showing me kindness and compassion. When I'm well again, I'll be continuing to use BuddyBoss! Pros The customer service for sure and definitely the user friendly interface that they have. It made my website look great Cons It's hard to say, everything worked great on the platform, just a pity I didn't get to launch yet. All in good time Review Source Response from Boss Media August 1, 2025 Hi Jodie, Thank you for this beautiful review. We're so sorry to hear about your health challenges and truly appreciate you sharing your experience. Our team is always happy to help, and we're so glad we could offer some support during this time. We're sending you our best wishes for a quick recovery and will be here to welcome you back whenever you're ready. Kind regards, The BuddyBoss Team BL Bruno L. Freelance Graphic Design Used the software for: 1-2 years ### "Le produit est excellent" November 20, 2025 5.0 Créativité, professionnalisme et technicité pour résumer : BuddyBoss transforme un projet ordinaire en projet très inspirant. Pros Le produit est excellent et apporte de la valeur. L'équipe est très réactive. Le support client est au top. Cons Peu de points négatifs. Il faut prendre le temps pour la mise en place et le produit fonctionne très bien. Review Source NA Nicolas A. Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceptional Customer Service Makes All the Difference" January 7, 2025 5.0 My overall experience with BuddyBoss has significantly been positive, primarily due to the excellent customer support I received from \[sensitive content hidden\]. He addressed my concerns effectively and made me feel like my voice mattered. This personalized attention and dedication to customer satisfaction set BuddyBoss apart in the digital space. Pros What I appreciate most about BuddyBoss is the outstanding customer service provided by \[sensitive content hidden\] from the Customer Success team. He demonstrates an exceptional level of care and attention. \[sensitive content hidden\] listens attentively, giving ample time and patience to understand my needs, ensuring that I feel valued and heard. His guidance is careful and thoughtful, which significantly enhances the overall experience. Cons I only suggest that customer service training be modeled after \[sensitive content hidden\]' approach. His exceptional service sets a high standard that, if universally adopted, could enhance the entire support experience at BuddyBoss. Review Source HK Haruka K. Tutor E-Learning Used the software for: 1-2 years ### "Amazing product and service" November 28, 2025 5.0 Overall, it's great. Customer support has been outstanding. Every time I reach out, they assist me right away. I highly recommend their service. Pros The creative freedom to customize the site is incredible. I chose BuddyBoss because it really lets me build my own community. Cons Sometimes I wish there were more flexibility. Since I use zoom to host meetings, it would be helpful to be able to host meetings within the website more easily. Review Source MW Morne' W. Web Dev-Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "BuddyBoss - Best buddy!" February 4, 2025 5.0 They have been a great help all around for our social website and app - things just keep getting better. Would highly recommend. Great service. Pros Customer service is top tier. They have helped us past unforeseen roadblocks many times. Great functionality and regularly pushing new updates and features. Cons Navigation of resources can be convoluted sometimes. Review Source Response from Boss Media February 6, 2025 Hi Morne', Thank you so much for your fantastic review! We're thrilled our customer service has been helpful and you enjoy the functionality and updates. We appreciate your feedback about the navigation and are continually working to improve the user experience. We're glad to be a part of your social website and app's success! Warmly, Edilene - Customer Experience Manager AA Angel A. Farmer Farming Used the software for: 6-12 months ### "Thank you \[sensitive content hidden\]" March 19, 2025 5.0 \[sensitive content hidden\] Helped me out with my most recent issue and even though it was a custom code issue he fixed it for me Pros I love how simple it is to set up a community and integrate it into your site Cons Nothing I can think of right now there’s been alot of updates Review Source Response from Boss Media March 21, 2025 We appreciate you taking the time to leave a review and are glad you're enjoying the simplicity of setting up your community! We're always happy to go the extra mile to help. SR Scott R. Founder Construction Used the software for: Less than 6 months ### "Absolutely great experience" April 11, 2025 5.0 Excellent! This is such a great system and great people to work with! Pros All the features it has as well as the prompt and very helpful support staff. Cons Nothing comes to mind. It exceeds my expectations Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing BuddyBoss So many more features and professional look. Review Source Response from Boss Media April 15, 2025 Thank you for the fantastic review! We're thrilled you're finding BuddyBoss to be such a great system and that our support team is meeting your needs. Thanks again for being a part of the BuddyBoss community! SG Stine G. Consultant E-Learning Used the software for: 1-2 years ### "Best community plugin" February 14, 2025 5.0 Support have been very helpful to make the site work as i want Pros Easy to install and configure and very helpful support Cons Nothing i can think of now. I hope the work to evolve buddyboss continues Review Source Response from Boss Media February 24, 2025 Thank you so much for your positive review! We're delighted you're enjoying the plugin and that our support met your needs. We appreciate your support as we continue to improve. AB Andrea B. Technologist Education Management Used the software for: Less than 6 months ### "Ready to go solution for small medium communities" December 11, 2025 5.0 Really good. I have yet to use it in a real project ma all of my previous test tell me it is simple to learn and even to customise. Pros It comes with features ythat no other solution have. For me It's an alternative to the use of Facebook by groups of people, especially when you need to control the envrionment and, moreover, access to the database. And yes, it is also very affordable. Cons Wordpress plugins are great but it implies they are exposed to all the Wordpress security issues. So Buddyboss main strenght is also its main weakness. Review Source AS Abdul S. CEO Internet Used the software for: Less than 6 months ### "Excellent Theme and Outstanding Support" May 30, 2025 5.0 My overall experience has been excellent. From the smooth setup to the responsive support, everything has exceeded expectations. It’s a reliable platform for building an engaging community site, and I’m excited to keep exploring its full capabilities. Pros The theme is beautifully designed and packed with powerful features. What impressed me most was the incredible support team—they responded quickly and resolved my issue professionally. It's clear they truly care about their users. Cons I haven’t explored all the features yet, so I can’t comment on anything negative at this time. I've been used less than a month. Review Source CO Caroline O. Tutor and CEO E-Learning Used the software for: 2+ years ### "Ok theme, but pages fail to rank on Google" September 12, 2024 2.0 Good customer service although they didn't understand why my pages were ranking. Pros I like that they have an app, however the app is ridiculously expensive. I like that I had the opportunity to buy a lifetime license, however, I don't even want to use it anymore so it was a waste. Cons I think it's the theme and not Learndash itself. Only one to three pages are ranking on Google. I liked the old theme 'social learner' but they upgraded to a newer version which is not as good. I originally bought social learner even though it hadn't been updated in three to four years. I ended up changing it to the newest version even though I liked it less but the newest version had an app and was continuously updated. Review Source BM Bello M. Ceo Financial Services Used the software for: 2+ years ### "The best social Learning platform plugin for WordPress" November 18, 2022 4.0 I'm verry happy to be a buddyboss user, it saved me thousands of dollars in creating the best social Learning platform and app for my clients in just few days. My best feature in buddyboss is been able to embed zoom meetings in the platform as if i was the one hosting the meeting Pros Buddyboss is so Amazing, i love their themes user interface. They have add in all the features we lack with buddypress into one plugin and also created room for integrating with third party plugins and Platforms like zoom, Learndash, gamipress etc. I also like the idea of adding the mobile app thus saving us lot of money to hire an agency. There are lot of tutorials on how to setup both the platform and theme. Cons Buddyboss is probably the best social Learning plugin for WordPress but still have some bugs dew to numeros updates which at Times Can brake websites, i think the customer support is also lazy dew to the thousands of tickets they have Review Source Response from Boss Media January 6, 2023 Hi Bello I want to thank you for taking the time to write a review. It is much appreciated. We are pleased that you are happy with the product overall and we as a company always work hard to keep advancing and bettering the product. That being said, with the complexity of our product we have an extremely thorough quality assurance testing before we release updates and fixes, but with the vast repository of plugins and services out there our customers have access to when building their sites, means we can never cover them all and sometimes bugs slip through the net. I want to assure you our support team is very hard working and doing their best, and processing times can slow down after big releases due to the influx of support tickets with not just tech support but customer questions and customisations. I want to assure you that our management team is always monitoring our support department and finding ways to make it more efficient but if we keep pushing our product forward then this is an endless pursuit and we are very happy you stick with us on our journey. Many thanks! Customer Support Team at BuddyBoss Miguel D. Desarrollo de nuevos negocios Marketing and Advertising Used the software for: 2+ years ### "Create a professional community that looks like a social network " October 13, 2022 4.0 In general, I am very happy with BuddyBoss, building the website was challenging on some parts but most of the issues just required going through the documentation or contacting support. The features are great and the price is not bad at all. You can definitely build something impressive using this plugin. Pros The feed part works just like Facebook or Linkedin, people can share things there and other users can reply, like, report, etc. The groups are very well thought out and easy to manage. The integration with LearnDash could make your community look like a very professional online academy. The messaging system is great, let users communicate to each other on real time. Cons Building the registration form could be confusing. Many things to improve the community require premium plugins. Support could be faster. Review Source Response from Boss Media January 6, 2023 Hi Miguell, I want to thank you for taking the time to write a review. It is much appreciated. We are pleased that you are happy with the product overall and we as a company always work hard to keep advancing and bettering the product. With the registration setup we are always looking at ways to better any function or feature within the Buddyboss product. We welcome any suggestions you may have on bettering the registration setup and encourage you to add it to our RoadMap suggestions for us to review. We are always building our documentation and releasing 'how to' videos to make our product as easy as possible. We understand the Buddyboss platform is a large product and can be complex with all the built in features and with more to come. Customer Support Team at BuddyBoss AM Aimee M. Fpimder Management Consulting Used the software for: 1-2 years ### "Don't use BuddyBoss until they improve their support" February 13, 2024 3.0 Very unhappy. Warning people to not invest in this as a membership site. Pros The platform is decent. Support-not so much. Cons Do not use this company unless you want to get a ton of membership people on your site and have your site go down for 5 days due to a theme code problem. Back and forth with them and Beaver Builder- BuddyBoss said it was BeaverBuilder's fault and they had to fix it. Beaver Builder said no and actually had documentation on who was responsible. Beaver Builder fixed Buddy Boss's code. That is the only reason my site is running currently. And do you think I am looking for a canned LMS system where I don't have to worry about theme vs plugin compatibility? Well after 5 years, I am now. And their support sent me an email for the complaint department that doesn't even work?? It is now day 6 since my site went down and someone is finally getting back to me but has not fixed anything. Do not invest in this platform unless you want a huge headache and to lose thousands of dollars in business. Review Source CG Carlos G. Web Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Idea But Terrible Costumer & Technical Support" August 7, 2023 3.0 When there's a problem they don't provide you with any ETA or details about the issue and can leave you up in the air with a broken app without you knowing if it will take days or months to get fixed. Pros I love the idea in general and I have used it since 2020. Makes you manage it in a very intuitive through Wordpress. Cons Slow development, unrealistic roadmap and the worst costumer and technical support I have seen in the field. Switched from [Subsplash](https://www.capterra.com/p/177932/Subsplash/)[MobiLoud](https://www.capterra.com/p/181364/MobiLoud/) Because we thought there was more flexibility with the product itself which is true but costumer and technical support does not live up to the premium price you pay. Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)