# DigitalRoute Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DigitalRoute Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more.

Source: https://www.capterra.com/p/274939/Usage

---

# 

 DigitalRoute Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

DigitalRoute

## What is DigitalRoute?

DigitalRoute: Powering Data for Current Billing & Invoicing Systems Billing and invoicing systems don’t need replacing—they need better data. DigitalRoute ensures billing systems receive clean, accurate, and enriched usage data, eliminating errors, inefficiencies, and revenue leakage. By automating data collection, processing, and validation from multiple sources, DigitalRoute seamlessly integrates with existing billing platforms. The result? Faster invoicing, improved billing accuracy, and reduced compliance risks—without disrupting your current systems. With real-time processing, error correction, and full data traceability, DigitalRoute empowers businesses to implement flexible pricing models and optimize their quote-to-cash workflows, ensuring invoices are precise, timely, and scalable.

## What is DigitalRoute used for?

[Data Collection](https://www.capterra.com/data-collection-software/)[Data Management Platforms](https://www.capterra.com/data-management-platforms-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DigitalRoute

4.8 (13)

VS.

[4.6 (2,222)](https://www.capterra.com/p/146652/Airtable/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (13)

Ease Of Use

4.4 (2,340)

Value For Money

4.4 (11)

Value For Money

4.5 (1,525)

Customer Service

4.6 (12)

Customer Service

4.4 (1,441)

## DigitalRoute alternatives

[4.3 (329)](https://www.capterra.com/p/119119/Domo/reviews/)

Starting price

Contact vendor for pricing

[4.4 (360)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/)

Starting price

$30.00

Per User, Per Month

[4.6 (85)](https://www.capterra.com/p/148729/Workato/reviews/)

Starting price

Contact vendor for pricing

[4.6 (139)](https://www.capterra.com/p/138990/Cognito-Forms/reviews/)

Starting price

$19.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/274939/Usage/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Data Capture and Transfer

4.7 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Import, collect, and capture data from multiple sources

Data Connectors

4.8 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Connect to big data sources

Data Import/Export

4.5 (6)

116.67% of 6 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Reporting/Analytics

3.8 (6)

116.67% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Data Extraction

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Data Visualization

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Graphical representation of data

DigitalRoute 99 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Track and analyze user behavior within a system or network

Track visitors'/audience's responses across web pages and other optimized content

Examine large amounts of data to uncover hidden patterns, correlations, and other insights

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Integrating data specifically through the cloud

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Rules followed by the software/AI can be configured by users to suit their specific needs

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble data from multiple sources

Analyze survey results via statistical testing or crosstabs directly within the software

Import, collect, and capture data from multiple sources

Grouping log entries based on similar attributes.

Removes data that is incomplete, inaccurate, or irrelevant from a dataset

Connect to big data sources

Discover and connect variety of data sources to the application for analysis

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Combining data from different sources and providing a unified view

Ability to handle large datasets

Track the management and flow of data throughout the organization

Move from one database to another, or upgrade the version of database software being used

Conceptual model of how data items relate to each other

Examines, analyzes, and organizes data to create relevant summaries or graphs.

Establish guidelines about how much and what kind of data can be stored in the repository

Protect sensitive data for digital privacy

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Translate EDI formats into data suitable for use with company applications.

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Graphical representation of data

Data vault where data is aggregated for later distribution to applications.

Assemble applications and processes by dragging over and arranging pre-built components

Compare new data with existing records to detect duplicate entries

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Reminders sent via email

Integrate with existing ERP systems

Process of extracting, transforming, and loading data

A chronological record of actions or occurrences within a network, software, or process

Move files across different systems or networks

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

Identify which applications need to exchange data and enable these data connections

Identify which applications need to exchange data and enable these data connections

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Verify, organize, manage & store enterprise data assets in a centralized repository

Looking at data from different sources and finding possible duplicates, or identical matches

Collect and maintain structured information that describes data or content

Observe and track the demand, usage, progress or quality of a system, product, or user

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Allows users to manage data from a number of sources

Create, send, and view electronic invoices

Organize and manage the accomplishments and development of employees or performance of applications or systems

Create, manage, and track policies and procedures within an organization

Reusable integration workflow templates

Streamlining repetitive tasks and activities through automated and predefined workflows

Estimate or forecast of a future scenario based on the study of present trends

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Generate recurring invoices

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it.

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Securely stores data to prevent data loss or breaches

Process of managing customer subscription lifecycle for a recurring service or a product

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage, record and track all business exchanges in form of money and its related interactions in the system

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Seamlessly integrates with 3rd party websites

Create, design and manage workflows for repetitive tasks

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Features

4.6 (13)

4.6

Based on 13 reviews

## Pricing

Value for money

4.4 (11)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (11)

4.4

Based on 11 reviews

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## Support, customer service and training options

Customer Service

4.6 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (12)

4.6

Based on 12 reviews

## User reviews

Overall rating

4.8

Based on 13 reviews

Filter by rating

5(10)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BA

Bernardo A.

Manager

Telecommunications

### "Great scalable platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 31, 2024

Great experience overall. The professional services team is great to work with and provide very good value for the cost with very good timely results

Pros

it is a very scalable and reliable platform

Cons

The cost of the agreement is getting higher

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 6, 2024

Thank you for your review! We’re glad to hear you value our platform's scalability and our professional services team. Many customers truly recognize the full value of our data management as they scale and as their offerings become more complex, and realize how critical high-quality data is in supporting revenue growth. We understand your concern regarding the cost and strive to ensure that our pricing remains competitive and aligned with the value we provide. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!

WG

Willem G.

Business Analyst

Telecommunications

### "Digital Route solution above the competition"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 23, 2024

Dealing with a very professional and experienced team. Support has been excellent and our system has not had any major outage which is critical to our business

Pros

Integration into network systems were seamless and without much effort

Cons

Most of the features that was needed was provided a Few of the nice to have additions were a bit expensive for our market

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 7, 2024

Thank you for your positive review! We're delighted to hear that our integration process was seamless and that our professional team has met your expectations. We appreciate your feedback on pricing and will continue to strive for a balance that provides great value. Thanks for being a valued customer!

AG

Alexandru G.

IT Developer

Information Technology and Services

### "great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2024

Pros

Easily can be prepared a flow to process any type of data

Cons

Initially(for beginners) difficult to understand and customize

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 6, 2024

Thank you for your review! We’re glad to hear that you value the extensive data types that our platform supports. Our platform (MediationZone) has been a trusted system in Telco for over 20 years, and we’ve learned much, allowing us to introduce usability and automation improvements at a regular cadence. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!

HY

Henri Y.

Architect

Telecommunications

### "Mediation Zone a great data processing tool beyond the Telcom and into Cloud era"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2023

Pros

\- Batch ACID transaction safe - Compliant with Telcom standard 3GPP - Support most of IT protocols - Visual programming

Cons

Version control is a lacking point so if you are many many projects / deployments in parallel, you may step on toes each other.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 22, 2023

Thanks for your positive review. We value your continued loyalty, support, and trust in DigitalRoute. Product development continues, so we invite you to stay updated in our What's New features on the website.

GW

Grzegorz W.

Software Engineer

Telecommunications

### "MediationZone is a solid data mediation system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 3, 2023

I like implementing solutions based on MediationZone - it saves a lot for time.

Pros

Proven technology, scales nicely, it is elastic and quite easy to learn.

Cons

Not following the latest trends, problems with containerization and working in the cloud.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 22, 2023

We greatly appreciate your feedback! It's fantastic to hear that you find DigitalRoute's solution valuable and time saving. Your positive comments about its technology, scalability, elasticity, and ease of use are very encouraging. Thank you for choosing DigitalRoute. MediationZone is our traditonal on-prem platform that also supports virtualization. For cloud-native, we have Usage Engine Private Edition for Private cloud and Usage Engine Cloud Edition for our SaaS platform - check those out for your deeper cloud deployment options.

MG

Manish G.

Senior Vice President

Telecommunications

### "True Data Mediation & Engineering Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

November 3, 2023

Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up pace with latest technology trends and also embracing open source protocols. Partnership with Digital Route allows us to launch services frequently

Pros

Zero down time architecture, Plugins support and extensibility of the product through Development Tool Kit comes as big boost to tailor and launch new integrations. Though lately they have brought the support for various open-source technology trends such as Avro and protobuf.

Cons

Customer service area & openness to customer voice is concern. Another area is documentation, lately there have been good improvements, however we still feel they need to make technical parameters open to configure and clearly document the defaults.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 22, 2023

Thank you for your great review! We're proud to be your partners in innovation. Our commitment to staying up-to-date with the latest tech trends and embracing open-source protocols drives us forward. We appreciate your praise for our zero downtime architecture and our extensible toolkit. Working with you and delivering top-notch solutions to your team is always a pleasure. We invite you to flag any issues relating to customer service directly to your account team, and we will get them sorted out, especially those relating to access to technical parameter configuration.

JM

James M.

Head of Business Systems

Telecommunications

### "Long Term User of Mediation Zone"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 30, 2023

Very positive - we have been MZ users for many years and have changed both networks and Billing Systems many times but retained MZ. We have updated MZ several times without significant issues.

Pros

The Mediation Zone product is reliable.MZ support respond to questions, bugs and issues.

Cons

It can be quite a daunting tool for non-technical users to understand.

Reasons for choosing DigitalRoute

Direct support from the Digital Route Ream

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2023

Thanks for your positive review. We value your continued loyalty, support, and trust in MZ. We're happy to say that development in MZ continues and in the latest version there are enhancements related to the user interface.

TA

Trupti A.

MZ Support

Information Technology and Services

### "DR App Review -MZ"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 26, 2023

Easy platform to get the desired output.

Pros

Ease of commenting and exchanging the information code analysis

Cons

Extra fields of information are required to fill

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2023

Thank you for your valuable feedback! Your positive comments on the ease of code analysis and obtaining the desired output are greatly appreciated. We're constantly evolving MediationZone usability functions and features. Take a look at What's New here: https://www.digitalroute.com/products/mediationzone/updates/

HG

Herschel Gordon N.

Manager

Telecommunications

### "Good DR Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 26, 2023

Very good; Open to new ideas; to negotiate;

Pros

Negotiable; Accessible; Willing to work together

Cons

Not in country; Would be good to have technical teams on site (at times) although not critical

Switched from

[UMS2000](https://www.capterra.com/p/48408/UMS2000/)

Scalability of the solution as well as being modular

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2023

Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes.

DC

David C.

IT Operations Support team manager

Telecommunications

### "Digital Route review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 26, 2023

Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support

Pros

Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space

Cons

While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 2, 2023

We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support. Did you know that with our newest products, we're now offering various subscription options for improved value alignment?

[View all Reviews](https://www.capterra.com/p/274939/Usage/reviews/)

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