# DigitalRoute Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DigitalRoute the right Billing and Invoicing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/274939/Usage/reviews --- DigitalRoute 4.8 (13) [View alternatives](https://www.capterra.com/p/274939/Usage/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DigitalRoute Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karel M. Senior Software Developer Telecommunications Used the software for: 2+ years ### "developer view" October 26, 2023 4.0 Pros Criteria for finding junior developers can be low. As it is low code platform. For correct use case they are the best choice. Cons As it is low code platform it can be hard to add function that is not present. Review Source Response from DigitalRoute November 2, 2023 Thank you for your feedback! We're glad to know that you find our platform user-friendly, particularly for junior developers. We aim to make our software as accessible as possible, but we welcome customer feedback on new features to include. HGN Herschel Gordon N. Manager Telecommunications Used the software for: 2+ years ### "Good DR Product" October 26, 2023 5.0 Very good; Open to new ideas; to negotiate; Pros Negotiable; Accessible; Willing to work together Cons Not in country; Would be good to have technical teams on site (at times) although not critical Switched from [UMS2000](https://www.capterra.com/p/48408/UMS2000/) Scalability of the solution as well as being modular Review Source Response from DigitalRoute November 2, 2023 Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes. BA Bernardo A. Manager Telecommunications Used the software for: 2+ years ### "Great scalable platform" May 31, 2024 5.0 Great experience overall. The professional services team is great to work with and provide very good value for the cost with very good timely results Pros it is a very scalable and reliable platform Cons The cost of the agreement is getting higher Review Source Response from DigitalRoute June 6, 2024 Thank you for your review! We’re glad to hear you value our platform's scalability and our professional services team. Many customers truly recognize the full value of our data management as they scale and as their offerings become more complex, and realize how critical high-quality data is in supporting revenue growth. We understand your concern regarding the cost and strive to ensure that our pricing remains competitive and aligned with the value we provide. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer! WG Willem G. Business Analyst Telecommunications Used the software for: 2+ years ### "Digital Route solution above the competition" May 23, 2024 5.0 Dealing with a very professional and experienced team. Support has been excellent and our system has not had any major outage which is critical to our business Pros Integration into network systems were seamless and without much effort Cons Most of the features that was needed was provided a Few of the nice to have additions were a bit expensive for our market Review Source Response from DigitalRoute June 7, 2024 Thank you for your positive review! We're delighted to hear that our integration process was seamless and that our professional team has met your expectations. We appreciate your feedback on pricing and will continue to strive for a balance that provides great value. Thanks for being a valued customer! DC David C. IT Operations Support team manager Telecommunications Used the software for: 2+ years ### "Digital Route review" October 26, 2023 4.0 Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support Pros Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space Cons While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost. Review Source Response from DigitalRoute November 2, 2023 We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support. Did you know that with our newest products, we're now offering various subscription options for improved value alignment? MG Manish G. Senior Vice President Telecommunications Used the software for: 2+ years ### "True Data Mediation & Engineering Product" November 3, 2023 5.0 Digital Route Team are innovators and world leaders in Data Mediation, they have been keeping up pace with latest technology trends and also embracing open source protocols. Partnership with Digital Route allows us to launch services frequently Pros Zero down time architecture, Plugins support and extensibility of the product through Development Tool Kit comes as big boost to tailor and launch new integrations. Though lately they have brought the support for various open-source technology trends such as Avro and protobuf. Cons Customer service area & openness to customer voice is concern. Another area is documentation, lately there have been good improvements, however we still feel they need to make technical parameters open to configure and clearly document the defaults. Review Source Response from DigitalRoute November 22, 2023 Thank you for your great review! We're proud to be your partners in innovation. Our commitment to staying up-to-date with the latest tech trends and embracing open-source protocols drives us forward. We appreciate your praise for our zero downtime architecture and our extensible toolkit. Working with you and delivering top-notch solutions to your team is always a pleasure. We invite you to flag any issues relating to customer service directly to your account team, and we will get them sorted out, especially those relating to access to technical parameter configuration. AG Alexandru G. IT Developer Information Technology and Services Used the software for: 2+ years ### "great product" May 14, 2024 5.0 Pros Easily can be prepared a flow to process any type of data Cons Initially(for beginners) difficult to understand and customize Review Source Response from DigitalRoute June 6, 2024 Thank you for your review! We’re glad to hear that you value the extensive data types that our platform supports. Our platform (MediationZone) has been a trusted system in Telco for over 20 years, and we’ve learned much, allowing us to introduce usability and automation improvements at a regular cadence. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer! JM James M. Head of Business Systems Telecommunications Used the software for: 2+ years ### "Long Term User of Mediation Zone" October 30, 2023 5.0 Very positive - we have been MZ users for many years and have changed both networks and Billing Systems many times but retained MZ. We have updated MZ several times without significant issues. Pros The Mediation Zone product is reliable.MZ support respond to questions, bugs and issues. Cons It can be quite a daunting tool for non-technical users to understand. Reason for choosing DigitalRoute Direct support from the Digital Route Ream Review Source Response from DigitalRoute November 2, 2023 Thanks for your positive review. We value your continued loyalty, support, and trust in MZ. We're happy to say that development in MZ continues and in the latest version there are enhancements related to the user interface. IT Ivan T. IT Billing Specialist Telecommunications Used the software for: 2+ years ### "IT billing review of the Mediation Zone application" October 26, 2023 5.0 Overall satisfied for the billing processes as well as other features like data collection, distribution and aggregation Pros Automation capabilities, HA features, easy to use Cons Some UI features, low to mid support level from support desk Review Source Response from DigitalRoute November 2, 2023 Thank you for your positive feedback! We're delighted to hear that you're satisfied with our billing processes and other features. Your mention of our automation capabilities, high availability features, and user-friendliness is much appreciated. We're finding that our automation capabilities are becoming increasingly popular. Our latest UI features address the need for increased robustness. HY Henri Y. Architect Telecommunications Used the software for: 2+ years ### "Mediation Zone a great data processing tool beyond the Telcom and into Cloud era" November 6, 2023 5.0 Pros \- Batch ACID transaction safe - Compliant with Telcom standard 3GPP - Support most of IT protocols - Visual programming Cons Version control is a lacking point so if you are many many projects / deployments in parallel, you may step on toes each other. Review Source Response from DigitalRoute November 22, 2023 Thanks for your positive review. We value your continued loyalty, support, and trust in DigitalRoute. Product development continues, so we invite you to stay updated in our What's New features on the website. TK Thanon K. Business Analyst Telecommunications Used the software for: 2+ years ### "Great Support" October 19, 2023 5.0 Pros Based on my work position, I'm actually contact with DigitalRoute team in term of business requirement and solution. However, after these years, DigitalRoute teams always provides great supports. Cons As my work position, I haven't seen product limitation yet. Review Source Response from DigitalRoute November 2, 2023 We greatly appreciate your positive feedback and are pleased to have had the opportunity to work with you over the years. We are very happy to hear that our customer engagement processes and teams are solving your needs and we look forward to continuing this successful collaboration. Thank you for your trust and support! GW Grzegorz W. Software Engineer Telecommunications Used the software for: 2+ years ### "MediationZone is a solid data mediation system" November 3, 2023 4.0 I like implementing solutions based on MediationZone - it saves a lot for time. Pros Proven technology, scales nicely, it is elastic and quite easy to learn. Cons Not following the latest trends, problems with containerization and working in the cloud. Review Source Response from DigitalRoute November 22, 2023 We greatly appreciate your feedback! It's fantastic to hear that you find DigitalRoute's solution valuable and time saving. Your positive comments about its technology, scalability, elasticity, and ease of use are very encouraging. Thank you for choosing DigitalRoute. MediationZone is our traditonal on-prem platform that also supports virtualization. For cloud-native, we have Usage Engine Private Edition for Private cloud and Usage Engine Cloud Edition for our SaaS platform - check those out for your deeper cloud deployment options. TA Trupti A. MZ Support Information Technology and Services Used the software for: 2+ years ### "DR App Review -MZ" October 26, 2023 5.0 Easy platform to get the desired output. Pros Ease of commenting and exchanging the information code analysis Cons Extra fields of information are required to fill Review Source Response from DigitalRoute November 2, 2023 Thank you for your valuable feedback! Your positive comments on the ease of code analysis and obtaining the desired output are greatly appreciated. We're constantly evolving MediationZone usability functions and features. Take a look at What's New here: https://www.digitalroute.com/products/mediationzone/updates/ Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.